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    1.4 - Night Supervisor 102414

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    Daniel Ferdinand
    The document describes the job responsibilities of a Night Supervisor in the Housekeeping department of a cruise ship. The Night Supervisor oversees nighttime operations to maintain cleanliness in guest areas and ensures guest satisfaction. Key responsibilities include supervising night staff, conducting inspections, resolving guest issues, ensuring areas are properly staffed and equipped, following health and safety procedures, and completing tasks on time. Qualifications required include knowledge of cleaning products, health regulations, shipboard experience, and computer/language skills.

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    1.4 - Night Supervisor 102414

    Uploaded by

    Daniel Ferdinand
    94 views4 pages
    The document describes the job responsibilities of a Night Supervisor in the Housekeeping department of a cruise ship. The Night Supervisor oversees nighttime operations to maintain cleanliness in guest areas and ensures guest satisfaction. Key responsibilities include supervising night staff, conducting inspections, resolving guest issues, ensuring areas are properly staffed and equipped, following health and safety procedures, and completing tasks on time. Qualifications required include knowledge of cleaning products, health regulations, shipboard experience, and computer/language skills.

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    The document describes the job responsibilities of a Night Supervisor in the Housekeeping department of a cruise ship. The Night Supervisor oversees nighttime operations to maintain cleanliness in guest areas and ensures guest satisfaction. Key responsibilities include supervising night staff, conducting inspections, resolving guest issues, ensuring areas are properly staffed and equipped, following health and safety procedures, and completing tasks on time. Qualifications required include knowledge of cleaning products, health regulations, shipboard experience, and computer/language skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    94 views4 pages

    1.4 - Night Supervisor 102414

    Uploaded by

    Daniel Ferdinand
    The document describes the job responsibilities of a Night Supervisor in the Housekeeping department of a cruise ship. The Night Supervisor oversees nighttime operations to maintain cleanliness in guest areas and ensures guest satisfaction. Key responsibilities include supervising night staff, conducting inspections, resolving guest issues, ensuring areas are properly staffed and equipped, following health and safety procedures, and completing tasks on time. Qualifications required include knowledge of cleaning products, health regulations, shipboard experience, and computer/language skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    ICS/SSSL

    Job Descriptions Manual


    1.4 Night Supervisor

    International Cruise Services, Inc.


    &
    Seven Seas Services Limited
    P O S I T I O N D E S C R I P T I O N

    Position Title: Night Supervisor

    Department: Hotel Sub-Department Housekeeping

    Reports To: Chief Housekeeper

    Direct Reports: Hotel Utilities (Night


    Shift) and Night Stewardess (only
    RSSC)

    Position summary

    To ensure guests satisfaction by overseeing the night time operation within the Housekeeping department,
    in order to maintain the cleanliness and service in designated guest public areas and toilets, consistently
    and effectively reflecting the luxurious nature of Regent Seven Seas Cruises/ or Oceania Cruises.

    Essential duties and responsibilities

    Operational

    Ensuring that the areas are properly staffed, equipped and set up; and that all lockers are stocked at all
    times.
    Keeping control on consumption and usage of chemicals, etc.
    Ensuring that the Night team is well trained in all their functions.
    Assigning duties and supervising the night team to ensure that they follow departmental procedures and
    company guidelines.
    Scheduling periodic deep cleaning and shampooing of assigned areas when necessary.
    Conducting regular inspections in all incumbent areas, focusing on details and ensuring corrective action.
    Resolving any passenger queries or questions, reporting immediately any guests´ dissatisfaction to the
    Housekeeper or Assistant Housekeeper, so he-she can action with effective discretionary guest recovery.
    Assisting the Housekeeper with the review of individual performances, setting objectives, following up,
    identifying skills shortages and providing feedback.
    Communicating effectively to ensure that the Night team reflects Company’s values at all times.
    To ensure full compliance with USPH regulations by:

    Issued on: 08/20/13 Page 1 of 4 Prepared by: MKA


    Last reviewed on: 12/3/2014 FK Approved by:
    ICS/SSSL
    Job Descriptions Manual
    1.4 Night Supervisor

    Acting on reporting to the Housekeeper any issue in regards to Public Health programs within the
    department.
    Ensuring the current Policy in accordance with Company’s procedures and legal guidelines in own area are
    adhered to (i.e. cockroach traps, temperature logbook, three bucket system, chemical labeling, etc.).
    Ensuring all equipment in all Housekeeping areas is in good working condition.
    Guaranteeing the safety of all crewmembers by providing: tools in working conditions, protective clothing
    and equipment when necessary.

    Training & Development

    Must be able to conduct training sessions with his/her subordinates regarding the various aspects of their
    responsibilities onboard.
    Must possess the skills and ability to coach and supervise his/her subordinates.
    Training and guidance on how to use and keep the equipment.
    Must participate in all assigned trainings.

    Financial

    Ensuring all equipment is well maintained.


    Minimizing linen and terry linen breakages, by following company’s procedures in regards to cleaning.
    Ensuring tasks are completed within assigned working hours, consulting first with Chief Housekeeper in
    case “overtime” hours are required.

    Safety Responsibilities

    To comply with the safety and pollution prevention regulations and operating procedures at all times
    participating in all relevant meetings and training sessions.
    Ensuring that HK Night Team is strictly following safety procedures.
    Participate in safety drills, according to instructions.
    Must be in possession of valid STCW certificates.

    Resources
    HKOM, USPH manual, SMS, and instructions/ explanations provided by Chief HK or Shipboard/ Shoreside
    management.
    Other Duties and Responsibilities (Other duties may be assigned).
    As per operational needs, other duties may be assigned by Chief Housekeeper.

    Qualifications
    Knowledge, experience, skill, and/or ability
    Required

    Issued on: 08/20/13 Page 2 of 4 Prepared by: MKA


    Last reviewed on: 12/3/2014 FK Approved by:
    ICS/SSSL
    Job Descriptions Manual
    1.4 Night Supervisor

    Must be knowledgeable of the cleaning products used in the Housekeeping Department onboard.
    Must be fully knowledgeable with the Company Waste Management Policy ensuring that his/her
    subordinates are trained and familiar with the garbage separation procedure onboard.
    Knowledgeable of the of the United States Public Health Sanitation Standards, Rules and Regulations.

    Preferred

    Shipboard experience.
    Great attitude.
    Flexible.
    Team worker.

    Required computer skills


    Windows Word, Excel, Outlook.
    Micros, Fidelio.

    Education/experience/certifications
    High School education or better. A minimum of three years experience and/or training in the hospitality /room division
    or equivalent combination of education and experience.

    Other Skills:
    Knowledge of general office practices, procedures and equipment; ability to prioritize tasks and work
    independently; strong organizational, interpersonal and communication skills; ability to interact with senior-
    level management and owner representatives.
    Math Ability:
    Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and
    decimals.
    Reasoning Ability:
    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram
    form. Ability to deal with problems involving several concrete variables in standardized situations.
    Work Environment & Physical Demands:
    The physical demands described here are representative of those that must be met by an employee to
    successfully perform the essential functions for this job. Reasonable accommodations may be made to enable
    individuals with disabilities to perform the essential functions.
    While performing the duties of this job the employee is regularly required to stand; use hands to finger, handle,
    or feel; reach with hands and arms; talk or hear and smell. The employee must be able to lift or move up to 55
    pounds (20 kilograms) without assistance.
    The vision requirements include:

    Issued on: 08/20/13 Page 3 of 4 Prepared by: MKA


    Last reviewed on: 12/3/2014 FK Approved by:
    ICS/SSSL
    Job Descriptions Manual
    1.4 Night Supervisor

    Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to
    otherwise perform the essential functions of the job in a manner that does not present danger to the employee
    or others with or without a reasonable accommodation.

    Issued on: 08/20/13 Page 4 of 4 Prepared by: MKA


    Last reviewed on: 12/3/2014 FK Approved by:

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