EMD

System Provider Status

e-services (100% EMD) 1 COPYRIGHT IATA 2014

 EMD Server SYSTEM PROVIDER FUNCTIONALITY ROADMAP
Number of Airline EMD Server
Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Amadeus 94 62 √ √ √ √ √ √ √
Farelogix 1 1 √ √ N/A √ N/A N/A

Hexaware 0 0 N/A Waiting partner

HP(A xsRes o r SHA RES) 6 4 √ √ √ N/A √ 2014
Mercator 7 1 √ √ √ N/A √ Waiting partner
Resiber / Unisys 3 1 √ √ √ √ √
Sabre 23 9 √ √ √ √ EMD A Q3-14 2014
SITA 32 5 √ Q4-14 √ N/A √ 2014
Travelport Legacy EMD 2* 0 √ Q3-14 √ √ √ Q3-14
Travelport EMD Plus 2 2 √ √ √ √ Waiting partner
Travelsky 18 4 √ √ √ √ √ √ Waiting partner

Source: IATA e-Services Project Team 26th July 2014 (subject to update) 1+ airline EMD activation √
Contracted
* 32 airlines hosted on SITA use Travelport IT’s EMD Server Product readiness
Risk on IATA deadline
Notes:- Distribution in "Own GDS" is when IT provider is also a GDS (1A, 1S, 1G/W, 1E)
- Farelogix distributes through FLX Direct Connect Platform

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 Amadeus
Currently 94 EMD activated airlines use Amadeus as their IT provider
Amadeus EMD product Amadeus Challenges
 Multi-coupon EMD-S and EMD-A  Searching for Interlining partners
 All reasons for issuance codes and sub-codes
 Flexible settings, access via GUI, cryptic or web-services
 Manual and Automatic pricing (through ATPCo)
 Interline between airlines having deployed the Amadeus EMS
 Integration within the overall Altéa PSS and AAS (Amadeus Ancillary Services), ATC (Amadeus Ticket Changer)
 GDS Distribution of airlines having an Amadeus or external EMD Server (EMS)
Full functionality: Issuance, Display, Refund, Exchange, Void, History, Reporting, Receipt per e-mail
Amadeus EMD Deployment Roadmap
 Airline implementations  Ground handling of EMDs
 Automated disruption handling tools for services  Integration of EMD into graphical electronic ticket Itinerary
receipts (ITR)
Number of Airline EMD Server
Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Amadeus 94 62 √ √ √ √ √ √ √

For more information please contact Amadeus EMD representative 1+ airline EMD activation √
Stephane Aznar at stephane.aznar@amadeus.com Contracted
Product readiness
Source: IATA e-Services Project Team 26th July 2014 (subject to update) Risk on IATA deadline

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 Farelogix
Currently 1 EMD activated airline is using Farelogix as its IT provider

Farelogix EMD product Farelogix EMD Deployment Roadmap

 EMD-S and EMD-A  We anticipate growth in a number of carriers issuing EMD’s
 XML based EMD supporting airlines merchandising when more PSS systems fully support it. In the meantime,
and Residual Value several clients opt for alternate settlement methods (e.g. EDD)
as stopgap
 4 additional airlines implementing in Q3, 2014
Full functionality: In production with EMD Issuance, Display, Void, and Receipt. Rollout of EMD Refunds is in progress
and development of EMD Exchange/Reissue is in progress.

Farelogix Challenges
 When host system providers are not ready for EMD, the result is implementing workarounds/one-off solutions.
Number of Airline EMD Server
Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Farelogix 1 1 √ √ N/A √ N/A N/A

Note: Farelogix is not a GDS; distributes through FLX Direct Connect Platform. 1+ airline EMD activation √

For more information please contact Farelogix EMD representative

Nancy Moore at Nmoore@farelogix.com
Source: IATA e-Services Project Team 26th July 2014 (subject to update)

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 Hexaware
Currently no EMD activated airlines use Hexaware as their IT provider
Hexaware EMD product Hexaware EMD Deployment Roadmap
 EMD-S and EMD-A  Airline Activation
 Latest IATA XML/EFIFACT message compliant  Stand alone EMD (Core Services)
 SOA architecture – Web based  Interlining EMD, E-Ticket. association (EMD-A)
 Multiple pricing option – System/ATPCO/Manual  BSP settlement, reporting, receipt, mobile enabled
 Reporting: Sales, HOT/RET, EDI messages  ATPCO Integration
 Interface built by Qik based GUI
Full Functionality: Issuance, Search & Display, Refund, Void, Void exchange, Display History,
Exchange / Re-issue, Update Coupon status, Cancel refund, System Update
Integration: Integration with Qik RES/CKI GUI, Mobile app for selling services
Hexaware Challenges
 Searching for joint go-to market partner
Number of Airline EMD Server
Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Hexaware 0 0 N/A Wa i ti ng pa rtner

For more information please contact Hexaware EMD representative 1+ airline EMD activation √
Sharma Vaibhav at VaibhavS@hexaware.com Contracted
Product readiness
Source: IATA e-Services Project Team 26th July 2014 (subject to update) Risk on IATA deadline

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 HP
Currently 6 EMD activated airline uses HP as its IT provider
HP EMD product HP EMD Deployment Roadmap
 EMD-S, EMD-A  EMD-S first, then EMD-A
 Supporting multiple pricing modes and extensive  TEI-Integrate EMD services with Ticket Re-issue and Refund Engine
product definition features  ATPCO Optional Services Integration
 Available as stand-alone product for airline not  GDS and direct connect channel connectivity
hosted on HP systems  Interline connectivity
 SHARES system ready with VS (EMD-S only)  Ground handler connectivity
 100% IATA Schema compliance
HP Challenges
 Distributing through 3rd party GDSs
 Interfacing to legacy systems
 ETKT EDIFACT upgrade to 08.1
Number of Airline EMD Server
Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
HP(A xsRes o r SHA RES) 6 4 √ √ √ N/A √ 2014

For more information please contact HP EMD representative 1+ airline EMD activation √
Jim Funk at jim.funk@hp.com Contracted
Product readiness
Source: IATA e-Services Project Team 26th July 2014 (subject to update) Risk on IATA deadline

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 Mercator
Currently 7 EMD activated airlines use Mercator as their IT provider

Mercator EMD product Mercator EMD Deployment Roadmap

 EMD-S and EMD-A  Implementation phased approach: EMD-S was implemented
 Multi-Coupon EMD support recommended RFIC first, followed by EMD-A. Integration with DCS completed
 3rd party GDSs for BSP deployment completed
Mercator Challenges  Development in progress for EMD Interline implementation
 Interlining with partner airlines and exploring discussion with other IT providers

Number of Airline EMD Server

Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Mercator 7 1 √ √ √ N/A √ Wa i ti ng pa rtner

For more information please contact Mercator EMD representative 1+ airline EMD activation √
Shajin Kunhalan at shajin.kunhalan@emirates.com Contracted
Product readiness
Source: IATA e-Services Project Team 26th July 2014 (subject to update) Risk on IATA deadline

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 Resiber/Unisys
Currently 3 EMD activated airline use Resiber/Unisys as their IT provider.
Resiber EMD product Resiber/Unisys EMD Deployment Roadmap
 IATA Compliant  EMD for Ground-Handlers
 All-channel distribution Resiber/Unisys Challenges
 Supports flight-related and standalone services  Massive implementatiom of Interline EMD agreements.
 Enables interline agreements
 Fully integrated with RES and DCS systems
 Accurate revenue tracking
 Cost effective

Number of Airline EMD Server

Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Resiber / Unisys 3 1 √ √ √ √ √
For more information please contact Resiber/Unisys EMD representative 1+ airline EMD activation √
Darko Todorovic at darko.todorovic@unisys.com Contracted
Product readiness
Source: IATA e-Services Project Team 26th July 2014 (subject to update) Risk on IATA deadline

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 Sabre
Currently 23 EMD activated airline uses Sabre as its IT provider
Sabre EMD product Sabre EMD Deployment Roadmap
 Pricing of 9 major Flight Related OC services  Airline Activation
 Sell and PNR update of ancillary sales  Exposure through 3rd party GDS channel
 Fulfilment with EMD-A  Enhanced EMD-S capabilities – Airline defined items
 EMD-S ready (ATPCo 98x and 99x items)  Enhancements to Point of Sale and Service applications
 EMD sale and usage for Revenue Accounting systems  Additional pricing capabilities – merchandise, ticket and fare
 Point of Sale and Service applications enabled related items
 Check-in enabled to recognize prepaid ancillaries  AER (Automated Exchange Re-issue) is not planned to
produce EMD for the moment but e-vouchers (non IATA
Sabre Challenges standard compliant)
 Due to airline agreement restriction, there is delay for
distribution through “Own GDS” and 3rd party GDSs
for combined implementation.
 Interlining
Number of Airline EMD Server
Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Sabre 23 9 √ √ √ √ EMD A Q3-14 2014
For more information please contact Sabre EMD representative 1+ airline EMD activation √
Nigel Hughes at nigel.hughes@sabre.com Contracted
Product readiness
Source: IATA e-Services Project Team 26th July 2014 (subject to update) Risk on IATA deadline

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 SITA
Currently 32 EMD activated airlines use SITA as their IT provider
SITA EMD product SITA EMD Deployment Roadmap
 EMD-S  EMD-A
 Offers major RFIC codes with on-going additions.  GDS connectivity
 Integration with PNR and DCS  Interline
 Exchange / Re-issue

Number of Airline EMD Server

Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
SITA 32 5 √ Q4-14 √ N/A √ 2014

For more information please contact SITA Ticketing Helpdesk 1+ airline EMD activation √
at ticketing.helpdesk@sita.aero Contracted
Product readiness
Source: IATA e-Services Project Team 26th July 2014 (subject to update) Risk on IATA deadline

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 Travelport
Currently 4 EMD activated airlines use Travelport as their IT provider
Travelport EMD product Travelport EMD Deployment Roadmap
 EMD-S and EMD-A  Ground handlers
 Accept and process EMD-S/EMD-A key functionalities  Distribute through “own” GDS then 3rd party GDSs
 Sell ancillary services through customized channels  Interline
 Fully integrated with the GDS / selling platform
Full functionality : Issuance, Display, Void, Full Exchange, Full Refund, Full Reissue, EMD Receipt
Travelport Challenges
 VAT/GST tax handling
 SSR ASVC without exiting SSR message (pre-paid bags)
 Changes to PNR with ancillary services
Number of Airline EMD Server
Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Travelport Legacy EMD 2* 0 √ Q3-14 √ √ √ Q3-14
Travelport EMD Plus 2 2 √ √ √ √ Waiting partner

For more information please contact Travelport EMD representative 1+ airline EMD activation √
Caroline Wilkinson at caroline.wilkinson@travelport.com Contracted
*32 airlines hosted on SITA use Travelport IT’s EMD Server Product readiness
Risk on IATA deadline
Source: IATA e-Services Project Team 26th July 2014 (subject to update)

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 Travelsky
Currently 18 EMD activated airlines use Travelsky as their IT provider
Travelsky EMD product Travelsky EMD Deployment Roadmap
 EMD-S and EMD-A  Distributing through 3rd party GDSs
Travelsky Challenges  Interlining
 Distributing through 3rd party GDSs
 Interlining
Number of Airline EMD Server
Distribution via 2 Airlines Interlining
IT Clients Solution
Activated
Live in IATA Direct 3rd party Using Same Using different
Host System with EMD
BSP
EMD - S EMD - A
Sales
"Own" GDS
GDSs EMD Server EMD Server
Server
Travelsky 18 4 √ √ √ √ √ √ Wa i ti ng pa rtner

For more information please contact Travelsky EMD representative 1+ airline EMD activation √
Ms. Liu Fang at liufang@travelsky.com Contracted
Product readiness
Source: IATA e-Services Project Team 26th July 2014 (subject to update) Risk on IATA deadline

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