Information Technology Project Management, Eighth Edition
Information Technology Project Management, Eighth Edition
Information Technology Project Management, Eighth Edition
Project Human
Resource Management
19
Thamhain and Wilemon’s Ways to Have
Influence on Projects
They investigated the approaches that project managers use
to deal with workers for project success. Identified nine
influence bases that are available to project managers:
1. Authority: The legitimate hierarchical right to issue
orders.
2. Assignment: The project manager's perceived ability to
influence a worker's later work assignments.
3. Budget: The project manager's perceived ability to
authorize others' use of discretionary funds.
4. Promotion: The ability to improve a worker's position.
5. Money: The ability to increase a worker's pay and
benefits. 20
Thamhain and Wilemon’s Ways to Have
Influence on Projects (cont’d)
6. Penalty: The project manager's ability to cause
punishment.
7. Work challenge: The ability to assign work that
capitalizes on a worker's enjoyment of doing a
particular task.
8. Expertise: The project manager's perceived special
knowledge that others deem important.
9. Friendship: The ability to establish friendly personal
relationships between the project manager and others.
23
Power
24
Improving Effectiveness: Covey’s Seven Habits
Project managers can apply Covey’s seven habits to improve
effectiveness on projects.
25
Improving Effectiveness: Covey’s Seven Habits
Think win/win.
Synergize.
26
Empathic Listening and Rapport
Good project managers are empathic listeners,
meaning they listen with the intent to understand.
Before you can communicate with others, you have to
have rapport, which is a relation of harmony,
conformity, accord, or affinity.
Mirroring is the matching of certain behaviors of the
other person, and is a technique used to help establish
rapport.
IT professionals need to develop empathic listening
and other people skills to improve relationships with
users and other stakeholders.
You can mirror someone’s tone and tempo of voice,
breathing, movements, or body postures.
Information Technology Project Management, 27
Emotional Intelligence
Howard Gardner’s book Frames of Mind: The Theory of
Multiple Intelligences introduced the concept of using more than
one way to think of and measure human intelligence
Emotional intelligence (EI) is knowing and managing one’s
own emotions and understanding the emotions of others for
improved performance
71 percent of U.S. hiring managers say they value EI more than
IQ
To better understand your emotional skills, the first step to take
is to familiarize yourself with the four basic components of
emotional intelligence.
1) Self-awareness. ...
2) Self-management. ...
3) Social awareness. ...
4) Relationship management
28 Informatio
Leadership
There is no one best way to be a leader
Most experts agree that the best leaders are able to adapt
their style to needs of the situation
Daniel Goleman, author of Emotional Intelligence and
Primal Leadership, describes six leadership styles:
1. Visionary
2. Coaching
3. Affiliative
4. Democratic
5. Pacesetting
6. Commanding
29 Informatio
LEADERSHIP
Visionary: Needed when an organization needs a new direction, and
the goal is to move people towards a new set of shared dreams. The
leader articulates where the group is going, but lets them decide how
to get there by being free to innovate, experiment, and take
calculated risks.
36
RAM Showing Stakeholder Roles
37
Table 9-1. Sample RACI Chart
38
Staffing Management Plans and Resource
Histograms
A staffing management plan describes when and how
people will be added to and taken off the project team.
What’s wrong with this picture? Assume 100 percent means Joe is
working eight hours per day. 44
Sample Histogram Showing an Over
Allocated Individual
45
Resource Leveling
Resource leveling is a technique for resolving resource
conflicts by delaying tasks.
46
Resource Leveling Example
50
Training
Training can help people understand themselves and
each other, and understand how to work better in
teams.
Physical challenges
Figure shows the four dimensions of the DISC Profile model and
describes key characteristics of each dimension. Notice that each
dimension is also associated with a color and emphasis, such as I, We,
You, or It: 60
Reward and Recognition Systems
Team-based reward and recognition systems can
promote teamwork.
Conflict management
Issue logs
64 Informatio
General Advice on Teams
65
General Advice on Teams
Be patient and kind with your team.
Assign resources.
Level resources.
Information Technology Project Management, 68
Project Resource Management Involves
Much More Than Using Software
Project managers must: