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    Call Centre CV Template

    Uploaded by

    Abdullah Jutt

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Call Centre CV Template

    Uploaded by

    Abdullah Jutt
    80 views2 pages

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    80 views2 pages

    Call Centre CV Template

    Uploaded by

    Abdullah Jutt

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Gary White

    Call centre advisor


    AREAS OF EXPERTISE PERSONAL SUMMARY

    A highly motivated, confident individual with exceptional multi-tasking capabilities


    Query resolution
    and able to work in a target driven, busy cell centre environment. Hardworking with
    excellent attendance and punctuality records who can work equally well alone or as
    Customer service
    part of a team. Can communicate effectively with people from diverse backgrounds
    and would be an asset to any employer who respects loyalty and responsibility.
    Handling complaints
    Keen to find a challenging position within an ambitious employer where I will be
    Up selling able to continue to increase my work experience & develop my abilities.

    IT skills WORK EXPERIENCE

    Office administration Computer Maintenance Company – Coventry


    CALL CENTRE ADVISOR June 2008 - Present

    Tasked with answering projecting a professional company image through phone


    interaction with new and existing clients. Main duties include answering customer
    enquiries, resolving their problems, up selling & making appointments for eng ineers.
    PROFESSIONAL

    CLAIT Duties:
    Providing advice, information and assistance to callers.
    ECDL Attempting to resolve all enquires on first contact with the caller.
    Making sure that all telephone calls are answered promptly.
    Dealing with a customers queries, requests, orders or complaints.
    Following up customers by calling them back.
    Research required information for callers using available resources.
    Essentially receiving up to 50 incoming calls from customers daily.
    PERSONAL SKILLS Involved in processing orders, forms and applications.
    Accurately recording details of calls and issues on logging software.
    Excellent telephone Having a professional and courteous manner at all times.
    manner Identifying and escalating priority issues or customer complaints.
    Sending emails to clients answering their enquiries.
    Assertive Taking ownership on all calls and queries answered.
    Arranging appointments for engineers to attend premises & make repairs.
    Listening
    KEY SKILLS AND COMPETENCIES
    Confident
    Able to handle complex calls and situations.
    Demonstrating empathy and understanding when talking to customers.
    Able to deal with irate, abusive and irate callers.
    A proven track record of handling high volume calls.
    PERSONAL DETAILS Can type up to 30 wpm.
    Excellent listening and problem solving skills.
    Gary White Excellent communication skills and telephone manner.
    34 Made Up Road Good keyboard skills and knowledge of customer service principles & practices.
    Coventry
    CV66 7RF
    ACADEMIC QUALIFICATIONS
    T: 02476 000 0000
    M: 0887 222 9999 BSc (Hons) Business Administration
    E: gary.w@dayjob.co.uk Nuneaton University 2005 - 2008

    DOB: 12/09/1985 A levels: Maths (A) English (B) Technology (B) Science (C)
    Driving license: Yes Coventry Central College 2003 - 2005
    Nationality: British
    REFERENCES – Available on request.
    Copyright information - Please read
    © This call centre CV template is the copyright of Dayjob Ltd August 2010. Jobseekers may download and use this CV
    example for their own personal use to help them create their own CVs. You are most welcome to link to this page or any other
    page on our site www.dayjob.com. However these CVs must not be distributed or made available on other websites without
    our prior permission. For any questions relating to the use of this CV template please email: info@dayjob.com.

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