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    Mohanad Tagal: Mobile No. +971 529929021

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    Mohanad Tagal
    Mohanad Tagal is applying for a call center position. He has over a year of experience as a call center representative in Dubai. He has strong customer service, problem solving, and multitasking skills. He is fluent in English and Arabic.

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    Mohanad Tagal: Mobile No. +971 529929021

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    Mohanad Tagal
    13 views3 pages
    Mohanad Tagal is applying for a call center position. He has over a year of experience as a call center representative in Dubai. He has strong customer service, problem solving, and multitasking skills. He is fluent in English and Arabic.

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    Mohanad Tagal is applying for a call center position. He has over a year of experience as a call center representative in Dubai. He has strong customer service, problem solving, and multitasking skills. He is fluent in English and Arabic.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    13 views3 pages

    Mohanad Tagal: Mobile No. +971 529929021

    Uploaded by

    Mohanad Tagal
    Mohanad Tagal is applying for a call center position. He has over a year of experience as a call center representative in Dubai. He has strong customer service, problem solving, and multitasking skills. He is fluent in English and Arabic.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    MOHANAD TAGAL

    E-mail: muhnadtagal@outlook.com

    Mobile No. +971


    529929021
    DUBAI – U.A.E
    Personal Details
    Nationality : Sudanese
    Passport No : P05421025
    Gender : Male
    Date of Birth : 20.10 1993
    Marital status : Single
    Residency Status : Visit Visa
    Summary
    Friendly and eloquent Call Center Operator looking for a position to use
    skills for the best customer service possible. Long-term commitment with a
    strong desire and ability to advance within the company.

    Competencies
     Excellent customer service even to difficult callers
     Problem solving skills necessary to keep customers and clients satisfied
     Multitasking skills to continue speaking to a customer while searching for information
     Ability to remain calm in stressful situations
     Strong work ethic leading to efficient and complete service
     Great sales experience and persuasion techniques
    Professional Experience
    Position : Call Center Representative
    Company : ITFAQ Dubai
    Duties and Responsibilities

     Manage large amounts of inbound and outbound calls in a timely manner


     Follow communication “scripts” when handling different topics
     Identify customers’ needs, clarify information, research every issue and
    provide solutions and/or alternatives
     Seize opportunities to up sell products when they arise
     Build sustainable relationships and engage customers by taking the extra
    mile
     Keep records of all conversations in our call centre database in a
    comprehensible way
     Determines requirements by working with customers.
     Answers inquiries by clarifying desired information; researching, locating,
    and providing information.
     Resolves problems by clarifying issues; researching and exploring answers
    and alternative solutions; implementing solutions; escalating unresolved
    problems.
    Skills &Abilities
     Good communication skills and excellent telephone manner.
     Able to sell to large and small clients.
     Have a professional style of communication.
     Excellent attention to detail
     Ability to work independently and work in a team
     Able to respond quickly in emergency situation.

    IT SKILLS

     JAVA1.8, J2EE, Spring4.x, Hibernate


     HTML/ CSS ,JAVASCRIPT
     COMPUTER HARSWERE AND NETWORK

    Education & Certificates


     Senior Secondary Completed
     B.Tech ,Computer Science and Engineering from Jawaharlal Nehru
    Technolgical University Hyderbad in India

    Languages
    English : Fluent – Speaking and
    Writing Arabic: Mother Tongue

    Declaration
    I hereby declare that all the facts given are true and correct according to the
    best of my knowledge and belief.

    Mohanad Tagal

    Yours Faithfully

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