DHL AIR FREIGHT

DELIVERING RELIABILITY
AT THE SPEED YOU NEED
DHL Global Forwarding – Excellence. Simply delivered.
EXPECT MORE FROM YOUR
AIR FREIGHT PARTNER

Today’s dynamic global markets demand an

Air Freight partner who is able to take on more
of your logistics load.

The challenge is to find a supplier able to offer

increased capacity across more routes worldwide,
who strikes the right balance between budgets and
outstanding service quality, and provides a single,
dedicated point of contact that will save you time.

That’s why more international businesses are choosing

DHL Global Forwarding as the air freight partner.

With over 15,000 consolidation flights every week and

daily flights from more major locations, we maintain a
fast, secure and flexible service with the visibility and
assured supply chain management you demand.

From tailored sector-specific solutions to simple

volume air freight, no one offers a broader range
of services for every size of business, including:

n Temperature controlled shipments for the Life

Sciences and Healthcare

n Multi-modal track and trace for greater certainty

n Customs expertise where you need it most

n Charter solutions for oversize and

specialist cargo

n Easy to use information systems

2 DHL Air Freight

MORE AIR FREIGHT SERVICES
THAN ANY OTHER CARRIER…

As well as access to the greatest global network, DHL Air Freight provides a range
of valuable additional services. Whatever your ambitions or plans, we have the scope
to support them:

n We work with you to understand all your requirements and provide a dedicated service contract.
n We consolidate Air Freight from various countries at regional hubs with guaranteed uplifts.
n We can blend Air, Ocean and Road Freight to provide a seamless modal mix built around your
schedules and cost requirements.
n Our Door-to-More product is an easy-to-use direct distribution service with all-in-one booking –
and the online application gives you end-to-end visibility of each item.
n We lead the industry in investing in security screening.
n Through our DHL SameDay product category we offer a choice of mission-critical air and road
services
n By building our own ULDs on major routes, we prevent individual consignments from being
split. This ensures faster direct recovery times, reduces the risk of damage or theft, and
optimizes unit charges by combining dense and lightweight cargo
n Around the world, we invest in our own teams of dedicated, DHL airport-based staff to ensure
that Air Freight always delivers high levels of safety and security. So when our customers trust
their Air Freight to us, it will be managed by us, not by airport ground handlers or airline staff.

3 DHL Air Freight

DHL AIR FREIGHT

Air Freight is a category of products that predominantly use an air mode and offer a choice of
delivery speeds. Whether your goods need; priority, speed or special handling, we have a service
that suits your requirements.

DHL Air Priority DHL Air Charter

Typical transit time 1-2 days
Provides flexible capacity and routing options
DHL Air Priority provides the fastest possible for your special lift requirements. From new
door-to-door freight forwarding transit time product launches and line down situations to
from time of pick-up, using the first scheduled handling oversize, heavyweight or other special
carrier flight out. Best serving time sensitive cargo, we have qualified charter experts in key
freight, DHL Air Priority provides expedited centers of trade.
shipment clearance and handling at origin
and destination. DHL Air Thermonet
DHL Air Thermonet is the global standard for
DHL Air Connect
temperature-controlled life sciences Air Freight
Typical transit time 3-5 days
shipments, delivering regulatory compliance
DHL Air Connect is the fast and flexible with higher visibility to the customers’ product
competitive choice for moving a wide range of movement through the supply chain.
freight shipments, from anywhere to anywhere.
It’s supported by a global Good Distribution
Depending on the lane DHL Air Connect offers
Practice (GDP) compliant network of certified
a typical transit time of three to five days.
life sciences stations, regulatory compliant
customer procedures, 24/7/365 proactive
DHL Air Economy shipment monitoring and intervention.
Typical transit time 5-7 days DHL Air Thermonet is managed through
Using the most economical routing and carrier the dedicated IT system, LifeTrack.
selection, DHL Air Economy is a cost effective
product with no loss of customer service.
For less time sensitive freight where reliability
still counts, this is an economical choice.

DHL Air Freight 4

DHL AIR FREIGHT

With efficiency and flexibility at their core, DHL’s Air Freight capabilities can be customized to
deliver you greater competitive advantage. Choose from our broad range of solution capabilities
that can combine air, ocean and road transportation, provide premium management of your
temperature-sensitive goods or offer an all-inclusive, door-to-door air freight price.

DHL Airfreight Plus DHL SeAir

DHL Airfreight Plus makes Air Freight transport Combines the speed of Air Freight with
easy, offering a range of day definite transit the economy of Ocean Freight. This solution
times for door-to-door, Intra-European or offers the ideal balance for improved transit
Intra-Asia freight shipments, in a simple times over conventional Less-Than-Container-
all-inclusive rate. Built upon DHL’s feeder Load (LCL) movement at a considerably lower
and carrier network, shipments benefit from cost than pure Air Freight.
daily departures, fixed schedules and local
DHL expertise. DHL LifeConEx
DHL LifeConEx is the premium management
DHL Door-to-More
solution for temperature sensitive goods in
Combines DHL’s leading intercontinental the pre-launch, launch and distribution stages.
transportation capabilities with our Provides post shipment diagnostics, FMEA and
comprehensive ground distribution network. auditing plus cold chain optimization and data
DHL Door-to-More provides end-to-end analysis services on all modes of transportation
transparency and helps shorten your delivery via DHL and non-DHL network.
time to market – cutting supply chain costs.
Note: DHL Door-to-More can also use Ocean mode.

Bulk shipment
Distribution Inbound via Consignee:
The DHL Door-to-More Advantage
Center: Origin Air & Ocean Main Final mile Destination
Traditional Region/Country Freight Warehouse distribution Region/Country
end-to-end Bulk shipment
model Distribution Bulk shipment
Inbound via Consignee:
Distribution
Center: Origin Inbound via
Air & Ocean Main Final mile Consignee:
Destination
Traditional Center: Origin
Region/Country Air & Ocean
Freight Main
Warehouse Final mile
distribution Destination
Region/Country
Traditional
end-to-end Region/Country Freight Warehouse distribution Region/Country
end-to-end
model Consignor DHL Consignor DHL Consignee
model

Consignor DHL Consignor DHL Consignee

Consignor DHL Consignor DHL Consignee

Distribution Direct distribution of Bulk shipments Consignee:

Center: Origin and Cross-Dock at DHL for final mile delivery Destination
The DHL Region/Country to reduce lead time and related cost Region/Country
Door-to-More Distribution Direct distribution of Bulk shipments Consignee:
model Distribution
Center: Origin Direct distribution
at DHLoffor
Cross-Dock
and Cross-Dock Bulk
finalshipments
mile delivery Consignee:
Destination
Center: Origin
Region/Country and Cross-Dock
to reduce leadat DHL
timefor
andfinal milecost
related delivery Destination
Region/Country
The DHL Region/Country to reduce lead time and related cost Region/Country
The DHL
Door-to-More Consignor DHL Consignee
Door-to-More
model Cross-Dock
model Cross-Dock
DHL Air Freight 5
Consignor DHL Consignee
YOUR QUESTIONS ANSWERED

Why should I use a freight forwarder What will I see on the invoice?
like DHL Global Forwarding? We can offer all-in pricing to make your
There are many components in the supply invoices clearer. We want to ensure there
chain. We eliminate all the pain and effort are no surprises so you can accurately
associated with dealing with carriers, customs, predict what you will pay.
compliance, paperwork, etc. ensuring quality
through control of the supply chain. We can What if I can’t afford Air Freight?
offer you added value services as standard A combination of Air, Ocean and Road Freight
including insurance, transport to/from airports to maximize efficiency, with the emphasis on
and security services. the Air component to ensure speed to market.
By combining our products we can offer a
If my cargo is lost or damaged will seamless mix of transport modes to match
DHL Global Forwarding refund me? delivery schedule and cost requirements.
Freight Forwarders and Carriers have limited
liability under international conventions for What happens if my shipment is delayed?
the loss or damage of goods. In the case of We are committed to lead times and take
an incident, your compensation is normally steps to overcome delays through block
calculated against a ‘standard’ liability clause. space agreements or by alternative routing
For this reason, we offer DHL Cargo Insurance where possible. However, when a delay is
to cover the gap between standard liability unavoidable, we will work proactively with
and the full value of your goods. Your local you to agree a suitable delivery time.
sales representative can provide full details and
How do I find out where my shipment is?
cover.
DHL Interactive (DHLi) enables you to book,
Are there any restrictions track and report on your shipments anytime,
on what I can ship? anywhere, giving you a consolidated view
The size and weight of your shipment might of your goods.
restrict how quickly we are able to move it
Why do I have to pay fuel surcharges?
through the air, and some goods are regulated
Fuel prices can alter due to factors such as the
by international law. However, we will work
time of year or International events. In order
with you to meet your requirements.
to minimize this impact, we quote as low a
rate as possible and add the minimum amount
of surcharge possible to cover the actual
increased fuel costs.

6 DHL Air Freight

WHY YOU SHOULD CHOOSE
DHL AIR FREIGHT

Our DHL Air Freight product offering goes far beyond basic transportation, from sector-specific
solutions to end-to-end integration, so that we can best support our customers in the optimization
of their supply chain.

EXCEPTIONAL DEEP SECTOR LEADING PORTFOLIO OF

GLOBAL REACH EXPERTISE PRODUCTS AND SOLUTIONS

DHL Air Freight runs from every Our in depth sector expertise In addition to our comprehensive
major market around the globe means we can add real value range of services including
with over 15,000 consolidation to our customers’ business. blended air-ocean, road haulage,
flights per week – more than cargo insurance, security services
any other operator. and screening solutions, we
also offer:

n With over 850 offices, we are n Sector specific expertise n Online information, customs
always where our customers includes Automotive, Chemicals, brokerage and bonded
need us. Energy, Retail, Technology, warehousing – no other
Consumer, Engineering and company has a broader range.
n Because of our reach and range
Manufacturing, Life Sciences
of service, our customers need n We can ship products as
and Healthcare.
only deal with one company, a consolidated cargo and
so we can offer greater control n Our investments in security and then break them down and
over the customer’s supply compliance are second to none, distribute them using our
chain than anyone else. with highly experienced experts DHL Door-to-More product in
in customs and regulation to our controlled environment.
n As part of Deutsche Post DHL
ensure freight moves quickly
we offer sound financial backing n Charter solutions for oversize,
and securely.
and stability. Our customers heavyweight cargo, dangerous
know we’re going to be here goods, perishables and
today and tomorrow. valuables.

DHL Air Freight 7

Need more information about DHL Air Freight?
Talk to your local Sales Representative or contact
our Air Freight experts at www.dhl.com