Interview Questions

1. What makes you qualified to work in a call center?
- I am qualified to work in a call center because I have the qualities which make me a good call center
agent I am very flexible, I am willing to learn and I am not intimidated by learning new things I am very
patient and I know how to deal with stress I believe that these qualities make me qualified to work in a
call center
2. Why do you want to work for a company?

- I have heard nothing but good things about this company from people who have worked here people
say that the accounts here are very stable the management is kind to its employees and everyone is
friendly and a lot of company benefits that make employees stay
3. what has been your most significant achievement?

- my most significant achievement is that I’am currently a graduating student from UST-Legazpi taking
up a course of Bachelor of Science in Medical Technology. I can say this because I've been encountered
so many struggles to get good grades, recognition and to pass my degree.
4. how do you handle irate or difficult customers?

- when clients have issues I need to remain calm and have a gentle tone of voice I don't wanna take it
personally because the customer is not angry with me the customer is angry because they are not
satisfied with the products instead I will apologize for the inconvenience and provide a solution
5 how do you see yourself five years from now?

- I am certain that the coming five years will be productive for me. Working in an esteemed organization
with a positive work environment and with a higher position with this company.
6. what are your goals in life

- my short term goal is to become a regular employee in this company probably after working for a
couple of years in this company I would like to see myself take on more responsibilities like maybe
become a supervisor or a trainer
7 how do you define quality customer service?

- quality customer service is being able to empathize with the customer and view their issues as your
own for example the caller wanted to order new products on line and educate them on how the online
portal worked I will always put myself into customer shoes by simply educating them or walk them
through on a self service portal to make their life easier
8 how do you encourage customers to buy additional products or services?

- if customers call about a certain product I will listen to what they need and try to identify similar or
additional products that they would get interested in once I gathered all the information I will provide
first all the benefits and build a relationship with the customer not just simply offer the product to them
right away, get their attention first so they would have more interest in buying the products
9 do you enjoy working in a team?

- Yes, any work in an organization requires teamwork. I really enjoy working together with a team to
gain ideas from your team as well
10 do you like multi-tasking are you prefer to tackle one problem at a time?
- depending on the situation I could do both multi tasking or a tackle one problem at a time but multi-
tasking always has the upper hand because it increases your efficiency when it comes to resolution
11 what if the customer is not happy with your answer or solution?

- if the customer is not happy with my answer or solution then I will ask the customer to stay on the line
and pass on the call to my manager or a team leader for further investigation on how to make them
satisfied
12 what will you do in a situation where the system shuts down and you still handling customers on the
phone?
- in the middle of handling the phone if the system crashes then I will ask the customer to stay on the
line while you are looking for a better solution until I get the power back up you should sound confident
and try to build rapport with the customer so I won't get panic
13 had a deal with abusive slang using customers

- you should give it positive response keep in mind that your job is to be nice assure the customer that
you were there to help him and tell them that you require specific information for you to resolve the
issue if you can't really understand what he said you humbly ask them to speak a little bit slower
because you are having a hard time understanding him
14 how do you deal with the question you don't know the answer that customer asked?
- first I will always sound confident and never say I don't know instead I will inform the customer to stay
on the line while you are looking for a better solution
15 why did you leave your last job

- I wanted a new opportunity where I could learn new things angro my career but also where I could
work more directly with people and find an enjoyable working environment
16 why do you want to work in a call center

- I want to work in a call center because I love to talk and interact with other people. it is my passion as
well to solve the problem over the phone and I'm sure it will challenge me for the first time. No one
becomes an expert without exploring new things but I'm sure after a couple of days everything will
gonna be easy
17 what is your expected salary

- Since I don’t have any work experience and assuming this is my first job, Given the responsibilities of
the position and the number of people I’d be managing, I think 10,000-15,000 per month is a fair figure.
But, generally whatever amount you give with my qualifications as per company policy conducted would
be fine
18 why should we hire you?

- you should hire me because I have the confidence to be a call center employee and I am prepared to
face all the challenges when it comes to learning new things and learn the company products and
services to make your life easier when you are taking the call
19 why should we not hire you?
- if you are not looking for a fast learner or goal oriented employee then probably you should not hire
me
20 I order a burger but he gave me hotdog

- first you need to focus on active listening in order for you not to commit a mistake and before you
process the customers request make sure that you really understand what they want it would be better
if you say that I understand that you want to order a burger please stay on the line for a couple of
minutes while I am processing your request
21 what kind of work environments do you prefer?

- enjoyable and friendly environments would be better
22 what is your greatest strength

- my greatest strength is my ability to learn from my mistakes discipline and determination should
always be my priorities
23 what is your greatest weakness

- yes I have a couple of weakness is my biggest weakness is my inability to work well on a team that's
why I became a service crew employee but now I have the confidence that I can improve at the grow my
career
24 how do you handle stress and pressure

- when I get stress I just simply look at the picture of my crush and everything is going to be OK I'm not
easy to stress because my own belief is to enjoy myself as much as I can
25 how would you describe yourself

- I am passionate about my work and get the job on time to make my boss proud of me I always listen to
instructions and I know in my heart that if you perform well on the floor and finish all your pending job
on time your boss might commend you or give you a higher position that could result in a higher salary
as well
26 why do you want this job

- I want this job because I made a research that it is really a type of job that I want I have acquired the
necessary skills as well to have the corporate way of working
27 how do you describe color to a blind person

- for you to describe a color to a blind person you should try to use other senses such as smell taste
touch any emotion
28 how do you describe the color blue to a blind person

- I will describe the color blue to a blind person by using their sense of hearing like letting them listen to
the sound of a C in its waves or by using their sense of touch by letting them hold something cold
29 how would you describe yellow to a blind person

- I will describe yellow to a blind person by simply saying it is a warm soft color like a baby chick or the
warmth of sunlight in springtime streaming through a window warming up a Patch on the carpet
30 how would you describe purple to a blind person
- I will describe purple to a blind person by a type of color between hot and cold red and blue and it will
give a feeling as though it is between the heat of fire and the coldness of ice

Interview Questions

Uploaded by

Copyright:

Available Formats

Interview Questions

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Interview Questions

Uploaded by

Copyright:

Available Formats

1. What makes you qualified to work in a call center?

2. Why do you want to work for a company?

3. what has been your most significant achievement?

4. how do you handle irate or difficult customers?

5 how do you see yourself five years from now?

6. what are your goals in life

7 how do you define quality customer service?

8 how do you encourage customers to buy additional products or services?

9 do you enjoy working in a team?

11 what if the customer is not happy with your answer or solution?

13 had a deal with abusive slang using customers

15 why did you leave your last job

16 why do you want to work in a call center

17 what is your expected salary

18 why should we hire you?

20 I order a burger but he gave me hotdog

21 what kind of work environments do you prefer?

22 what is your greatest strength

23 what is your greatest weakness

24 how do you handle stress and pressure

25 how would you describe yourself

26 why do you want this job

27 how do you describe color to a blind person

28 how do you describe the color blue to a blind person

29 how would you describe yellow to a blind person

You might also like