Professional Documents
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Total Time Allowed For All Project 4: Hrs
Total Time Allowed For All Project 4: Hrs
Project one: - connect hard ware peripheral and operate the computer.
On this project you should connect the major parts of the computer and peripheral and start the
computer or the same project you should customize the desktop find and organize files or folders and
connect to the computer to the internet.
Task one: - connect the major parts of the computer and peripherals.
Under this task you should connect the major parts of the computer and peripherals such as, keyboard,
mouse monitor, printer, UPS with the system unit.
Under this task you should check the connection of the major parts of the computer and peripherals and
switch on the computer.
Under this task you should customize the desk top background to “wind”, and make it “tile” customize
the desktop icons by hide /show all icons of the desk top.
Under this task you should find the system file called REGEDIT and write the path on note pad and save
it by the name “path” on desk top.
The name task you create folder DDC DDC on my document and delete these folder.
Project 2 maintains hard ware and software inventory and documentation.
Under this task you should maintain hard ware inventory and documentation by accessing the system
information create the following locks like this and save with the name system info in desktop
Hard disk
Keyboard
Mouse
Monitor
Printer
UPS
Create the above table using Microsoft word and save it by the name “hard ware information “on the
desk top.
Installed soft ware Name of the soft ware Version of the soft ware
2
Project 3record and prioritize client requirement 1: hr.
On this project you should record the client support requirements identify the requirements to be
escalated and prioritize the recorded request.
The Ethiopian airlines has made an agreement on it supply service with the it support office the it
support office is mainly responsible for giving quality service of maintain and troubleshooting hard ware
and software problems reported to the office. And give solution of the problems that reported from
deferent department in timely fashion
Cc
Bbc
Hi it support this is hagose w/mariam from the HR department .today morning when I got to
my office and try to get in to my pc using my user name and password but I could not. I E mailed you this
using my colleagues. Please help me!!!
Department Marketing
Problem description I could not to connect to internet so that I cannot register passengers for their
flight.
Problem description I could not open the word document for urgent maintenance of air plane engine
that I should have to refer an engine manual.
D request made in person w/o yimegnushai tatek from the finance department comes to the it support
office and told that her printer shows red blinking light so that she could not able to print her financial
report.
Create this table Microsoft word and save it in drive C:/by the name client request and finally configure
the given printer and print the client request file.
Identify any requirements to escalate under this task you should identify any requirements to be
escalated.
Task 3 prioritize the record client support requirement based on then the business function
importance.
Under this task you should create a new user accounts that cannot access any administrator’s
document but the administrator lets this user account allow to access his “my documents “folder only.
Task 2 install Nero 7 under this task you should install Nero 7
Installation requirement
Minimum RAM
Minimum CPU
Minimum HDD
Create the above table in Microsoft excel and save it on desk top by the name “insreq”.
Under this task you should install the given Symantec end point antivirus software and configure scan
every one day and 3: hr, also configure update weakly on Monday at 4:00pm.
Under this task you should connect the computer to the internet using the given information such as, IP
address, default getaway and DNS Address, browse the web page www.bbc .com .uk.