Total Time Allowed For All Project 4: Hrs

Atlas business and Technology College
Total time allowed for all project 4: hrs.
Project one: - connect hard ware peripheral and operate the computer.
On this project you should connect the major parts of the computer and peripheral and start the
computer or the same project you should customize the desktop find and organize files or folders and
connect to the computer to the internet.
Total time for the project 1: hrs.
Task one: - connect the major parts of the computer and peripherals.
Under this task you should connect the major parts of the computer and peripherals such as, keyboard,
mouse monitor, printer, UPS with the system unit.
Time allowed 20 minute
Task 2 start the computer
Under this task you should check the connection of the major parts of the computer and peripherals and
switch on the computer.
Task 3 customize the desk top icons
Under this task you should customize the desk top background to “wind”, and make it “tile” customize
the desktop icons by hide /show all icons of the desk top.
Task 4 find and organize files and folder
Under this task you should find the system file called REGEDIT and write the path on note pad and save
it by the name “path” on desk top.
The name task you create folder DDC DDC on my document and delete these folder.
Project 2 maintains hard ware and software inventory and documentation.
Under this task you should maintain hard ware inventory and documentation by accessing the system
information create the following locks like this and save with the name system info in desktop
Name of the hard ware size/speed of the hard ware remark
CPU (central processing unit)
RAM( random access memory)
Hard disk
NIC(network interface card)
Name of the hardware Brand of the hard ware Remark
Keyboard
Mouse
Monitor
Printer
UPS
Create the above table using Microsoft word and save it by the name “hard ware information “on the
desk top.
Task 2 maintains software inventory and documentation.

Under this task you should maintain software inventory and documentation by accessing the installed
software.
Installed soft ware Name of the soft ware Version of the soft ware
Operating soft ware
Application soft ware 1
2
Project 3record and prioritize client requirement 1: hr.
On this project you should record the client support requirements identify the requirements to be
escalated and prioritize the recorded request.
The Ethiopian airlines has made an agreement on it supply service with the it support office the it
support office is mainly responsible for giving quality service of maintain and troubleshooting hard ware
and software problems reported to the office. And give solution of the problems that reported from
deferent department in timely fashion
Cc
Bbc
Subject:-I could not get in to my computer
Hi it support this is hagose w/mariam from the HR department .today morning when I got to
my office and try to get in to my pc using my user name and password but I could not. I E mailed you this
using my colleagues. Please help me!!!
Client request form for it support.

Name of the client Ato Melaku Ayele
Department Marketing
Problem description I could not to connect to internet so that I cannot register passengers for their
flight.
Client request form for it support.

Name of the client w/o abebech desta
Department Human resource
Problem description I need attendance controlling software to be developed.
Client request form for it support

Name of the client Girma Bekele
Department Craft maintenance
Problem description I could not open the word document for urgent maintenance of air plane engine
that I should have to refer an engine manual.
Request through phone

The chief executive officer (ceo) Ato teshome behailu made a call to the it support office told that his
computer is stack while his working on decision support system and the keyboard as well as the mouse
is not working .
D request made in person w/o yimegnushai tatek from the finance department comes to the it support
office and told that her printer shows red blinking light so that she could not able to print her financial
report.
Task one record client support requirement

Under this task you should record client support requirement on the given table.
n Name of the client Department problem priority remark

o description
Create this table Microsoft word and save it in drive C:/by the name client request and finally configure
the given printer and print the client request file.
Task 2 time allowed 3: minute
Identify any requirements to escalate under this task you should identify any requirements to be
escalated.
Task 3 prioritize the record client support requirement based on then the business function
importance.
Project 4 install and protect software.

On this project you should create a new user account, install the given Symantec end point antivirus and
install Nero 7 upgrade to Nero 8
Task one crate anew user account.
Under this task you should create a new user accounts that cannot access any administrator’s
document but the administrator lets this user account allow to access his “my documents “folder only.
Task 2 install Nero 7 under this task you should install Nero 7
Task 3 upgrade Nero 7 to Nero 8

Under this task you should find the installation requirement of Nero 8 and fill in the following table then
upgrade Nero 7 to Nero 8.
Installation requirement
Minimum operating system
Minimum RAM
Minimum CPU
Minimum HDD
Create the above table in Microsoft excel and save it on desk top by the name “insreq”.
Time allowed 15: minute
Task 4 installs the given Symantec antivirus software.
Under this task you should install the given Symantec end point antivirus software and configure scan
every one day and 3: hr, also configure update weakly on Monday at 4:00pm.
Task 5 connects the computer to the internet to the internet.
Under this task you should connect the computer to the internet using the given information such as, IP
address, default getaway and DNS Address, browse the web page www.bbc .com .uk.

Total Time Allowed For All Project 4: Hrs

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Atlas business and Technology College

Total time allowed for all project 4: hrs.

Total time for the project 1: hrs.

Time allowed 20 minute

Task 2 start the computer

Time allowed 10 minute

Task 3 customize the desk top icons

Time allowed 10 minute

Task 4 find and organize files and folder

Name of the hard ware size/speed of the hard ware remark

CPU (central processing unit)

RAM( random access memory)

NIC(network interface card)

Name of the hardware Brand of the hard ware Remark

Task 2 maintains software inventory and documentation.

Operating soft ware

Application soft ware 1

Subject:-I could not get in to my computer

Client request form for it support.

Client request form for it support.

Department Human resource

Problem description I need attendance controlling software to be developed.

Client request form for it support

Department Craft maintenance

Request through phone

Task one record client support requirement

n Name of the client Department problem priority remark

Task 2 time allowed 3: minute

Project 4 install and protect software.

Task one crate anew user account.

Task 3 upgrade Nero 7 to Nero 8

Minimum operating system

Time allowed 15: minute

Task 4 installs the given Symantec antivirus software.

Task 5 connects the computer to the internet to the internet.

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