Level I

Project Information

Recommended Assessment place: Well equipped computer Lab

Total time allotted: 4:00

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Given the necessary equipments, tools, materials, supplies and information the candidate
is expected to perform the following four projects.

Project One: Operating a personal computer, connecting hardware peripherals and

connecting workstations to the internet (60 minutes)

Task 1: Connect hardware peripherals and operate personal computer

A. Connect the peripherals provided (Monitor, system unit, keyboard ,Printer,UPS etc)
B. Startup the computer and create the following directory structure inside my

C.
documents

Access system information of one of the computers you are provided with and fill the
table below correctly
Table1. Basic System Information

4
System parameter

Operating System Name

Operating System Version

Operating System Manufacturer

System manufacturer

Assessor’s Package for IT and Hard ware and net work servicing
System Description

1
 5 System Model

6 System Type

7 Processor(S)

8 Bios version

9 Total Physical memory

D. Save the above document in the folder ICT and print it

Task 2: LAN connection and Internet sharing

A. Connect the two computers peer to peer using appropriate cable

B. Configure a dialup internet connection using Table 2 information in one of the
computers(PC 1) and share the internet connection to the other computer(PC2)

Table 2. Dialup Connection Information

1 ISP Name ETC

2 Username IC Support

3 Password !QAZxsw2

4 Dial Phone Number 900

Project 2. Installation of Software application (45 minutes)

Task 1. A client requested you to install l Microsoft Office 2007, but he/she
needs Only Microsoft office word 2007 and Microsoft offices OneNote 2007 are
to be installed.

A. Identify and list Microsoft office 2007 requirements

Table 3. The summary of system requirements

Minimum OS requirement:

Minimum hardware requirement:

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 B. Install the software as requested by your client in one of the computers
provided

Project 3: Recording client support Requests (60 minutes)

Suppose you are working in Ethio-life Hospital as an IT support service technician; today
you have received the following four support request forms (Form 1, Form 2, Form 3,
Form 4,) from departments of the hospital. In addition you received a call from W/t
Frehiwot from reception to fix the mouse that is not fast enough to work with and Ato
Demena came to your workshop and requested you to provide him a latest Dell computer.

(Note: according to the Hospital’s policy, an IT support Service technician is

expected only to provide maintenance support and Advice to Requests.)

Form 1. Support Request Form

Request ID: SRF0045

Department: Medical Director Date of Request: xx/x/2010 Time of request: 8:30
AM_______
Name of Client: Dr. Zewdu______________________________________________
Equipment Description: Toshiba Laptop
Problem Description: Windows Media Player in my laptop is not working
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 2. Support Request Form

Request ID: SRF0045

Department: Finance Date of Request: xx/x/2010 Time of request: 8:30
AM_______
Name of Client: W/ro Mestawot______________________________________________
Equipment Description: Dell Computer
Problem Description: the computer that I am working payroll is restarting now and then

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 For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 3. Support Request Form

Request ID: SRF0045
Department: Special/Emergency Date of Request: xx/x/2010 Time of request: 8:30
Treatment AM_______
Name of Client: Dr. Bekele_____________________________________________
Equipment Description: Acer computer
Problem Description: the computer system that I am following up patients that need special care is not
responding
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 3. Support Request Form

Request ID: SRF0045

Department: HRM Date of Request: xx/x/2010 Time of request: 8:30
Department_______________ AM_______
Name of Client: W/t Rahma____________________________________________
Equipment Description: HP LaserJet Printer___________________
Problem Description: my printer stopped printing from my Dell computer(I want to print attendance sheet)
For IT Support technician Only
Technician Name:
_______________________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Task 1: Record the details of all the requests by preparing a request recording list (you
need to record all the details including their current status)

Task 2: prioritize and escalate the requests considering your working environment and
your roles and responsibilities.

Project 4: Protecting computer and Maintaining Inventories of Equipments and software

Documentation (45 minuets)

Task 1: Create user accounts using the information on table 5.

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Table 5. User Account Information
No User Name Privilege Password
1 IT Support Computer administrator #EDCvfr4
2 Admin1 Computer administrator -
3 New Guest Limited -

Task 2. Install an antivirus program provided and configure it to scan and update
automatically on weekly bases

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 LEVEL_II
Project Information
Given the necessary equipments, tools, materials, supplies and information the candidate
is expected to perform the following four projects.
Recommended Assessment place: Well equipped computer Lab with Internet
connection.
Total time allotted: 3:30
Project One: LAN Configuration (45 Minutes)

Task 1: Configure a simple Local Area Network (LAN) which consists of two computers
and a network printer using a Hub.
Note: you need to prepare appropriate cable for your network

Task 2: Configure/add the network printer in both computers

Project two: Access and Use Internet (30 Minutes)

Task 1: Using the internet connection available in your computer

 Open internet browser (Internet Explorer, Firefox Mozilla ,Opera or any other)
 Browse the Ethiopian government portal (www.ethiopia.gov.et), and make it a
default home page.
 Browse and bookmark the website of the Ethiopian Reporter Newspaper and
Ethiopian Airlines.

Task 2: Using a known search engine find and download an audio and video driver for
the Lenovo ThinkPad Notebook (Family: T500) which has a windows Vista
Operating System installed.

Project three: Identifying and Demonstrating Computer Hardware components (60

minutes)

Task 1: Disassemble the PC’s major components (Processor, RAM, Hard Disk, NIC (If
applicable), CD-Rom, and power and data cables)

Task 2: Demonstrate each hardware components function and reassemble the system
unit by installing all system components as required.

Task 3: Test the computers functionality to insure that all components and peripherals are
working correctly.

Task 4: Propose a computer specification for graphic design and multimedia work. The
Specification document that you are expected to produce may contain but are not
limited to the following information:
 Processor type and speed,

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  Capacity of memory
 CD-Rom type
 Operating system installed
 Hard disk capacity

(Hint: Take the specification of the computer that you are working as a reference.)

Project Four: Design and develop a database. (45 Minutes)

A Garment Company has 100 employees. The company would like to have a report that
contains the Name, Birthday, Salary and Gender of the employee based on their
education level (MA, BSC, Diploma and Certificate). Assume you are working in that
company’s IT Department and expected to design and develop a database according to
the requirement. The database expected to have the following features

 Employee list entry form

 Query on employee with their educational level
 Report of employees categorized by their education
The candidate is expected to design and develop a database which has all the features
and functions stated above using Microsoft Office Access 2007

The following the database objects expected to be developed in the project

Table 1 Employee List

EmpID Name Birth Date Gender Salary Education

1 Bereket Ayele 6-7-1969 M 2900 MA
2 Henok Tamirat 8-8-1970 M 2500 BSC
3 Melat Chufe 9-6-1980 F 1982 BSC
4 Abuye Mengesha 7-3-1980 M 1636 Diploma
5 Yadessa Chala 2-5-1980 M 1228 Certificate
Table 2 Education Level
Id Education Level
1 MA
2 BSC
3 Diploma
4 Certificate
NOTE: The assessor should observe at least the following major parts of the database
Designed and developed.
Figure 1. Table Relationship

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Figure 2. Data Entry Form

Figure 3. Query

Figure 4. Report

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 LEVEL III
Project Information

Given the necessary materials and supplies the candidate is expected to perform the
following project:
Recommended Assessment place: Well equipped IT lab with server environment
Project Title: - Server Configuration and Administration

Time allotted: 4:00 hrs

Task1:- Installation of Server Operating System
a. Connect the necessary peripheral devices of the Server Computer and make ready
for Server Operating System installation.
b. Make ready other two Computers by installing Operating System and necessary
software on them.
c. Install Windows Server 2003 Operating System on the Server Computer
d. Install the necessary drivers for the devices
e. Establish connections among the Server and the Clients
f. Configure the Server as a DNS and Active Directory for the Server Computer using
the COC.local as a domain name.

Task2:- Server Administration and Security Configuration

1. Create Groups of Computer using two group names FINANCE and ADMINISTRATION and
make sure that the Client Computers joined the groups.
2. Create Users and Passwords for the two Groups as follows:
A For FINANCE group, Users (COCUser1 and COCUser2), Password (user1 and
user2) respectively.

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 B For ADMINISTRATION group, Users (COCUser3 and COCUser4), Password
(user3 and user4) respectively.
3. Create user privileges to change their passwords at first login for Users COCUser3 and
COCUser4.
4. Set the Access limitation time for the FINANCE group users to access the network from
Monday to Friday from 8:00AM to 5:00PM only.
5. Add (join) the Client Computers to the Domain COC.local.
6. Turn on Windows Firewall for the Server Computer

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 LEVEL_IV
Project Information

Given the necessary materials and supplies the candidate is expected to perform the
following project:
Assessment place: Well equipped Training Centre
Project 1: - Design Network Infrastructure
Time allotted: 4:30 hrs
Task: - Given the following scenario, do according to the following
XYZ Company has four building in a compound that is in average distance of 75m
between them. Each building has two floors. Assume that in average there are 20
users per floor. The company also has a SOHO 1MB speed of internet connection
from the service provider. Here, it is expected that you should propose the cost
efficient and maximum throughput way of implementing this network.
The candidate should demonstrate the following by using Visio 2003 software
1. The physical and logical network diagram
2. The appropriate type of cable to be used
3. The appropriate cabling to be used for the network
4. The appropriate network devices required
Project 2: install and configure server 2008
Task1: installing server 2008 operating system
1. Install Windows Server 2008 Operating System on the Server Computer
2. Establish connections among the Server and the two Clients
3. Configure the Server as a DNS and Active Directory for the Server Computer using
the HRM .local as a domain name.
4. Configure server as DHCP with range of 192.168.1.2 to 192.168.1.4

Task2:-configer the server

1. Create Groups of Computer using two group names Human recourse and Director office
and make sure that the Client Computers joined the groups.
2. Create Users and Passwords for the two Groups as follows:
A For Human recourse group, Users ( Alemu and Almaz ), Password (Pa$
$w0rd1 and Pa$$w0rd2 ) respectively.
B For Director office group, Users (Mamo and Abrehet ), Password (Pa$
$w0rd 3 and Pa$$w0rd 4) respectively.
3. Set the Access limitation time for the Human recourse group users to access the network
from Monday to Friday during lunch hour from 12:30AM to 1:30PM only.
4. Add (join) the Client Computers to the Domain HRM local.
5. Make your server secure by using Firewall
6. create technical documentation for every network devices that you use on this task
7. save the documentation on the desktop by the name documentation
8. share the document for the clients

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 9. print the shared document from the clients

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