E-Government Readiness Assessment Survey

ှြည္ေောင္စု သမ္မတ ှမန္မာနိုငင
္ ံေတာ္
ြို ့ေဆာင္ေရးနြင့္ဆက္သျယ္ေရးဝန္ကကီးဌာန
e-Government Readiness Assessment Survey
၂၀၁၈ ခုနြစ၊္ နိုဝင္ဘာလ (၂၈) ရက္

Objective
To shape the requirements of Myanmar e-

Government implementation based on the information
collected from feasibility studies with Government
agencies in Myanmar.
ှမန္မာနိုင္င၌
ံ အစိုးရဌာနမ်ားမြ e-Government လက္ရြိအေကာင္ အေည္
ေော္ေဆာင္မှု အေှခအေနမ်ားအား ေလ့လာဆန္းစစ္ရာမြ ရရြိခ်က္မ်ားအေြွ
အေှခခံ၍ ဆက္လက္ အေကာင္အေည္ေော္ေဆာင္ရန္ လိုအြ္ခ်က္မ်ား
အား ြေ
ုံ ော္ရန္၊
2
1. Online Present ( Website/Web Portal and Social Media)
2. Service Delivery
3. Software
(i) e-Government Applications
(ii) System Software
(iii) Email & Messaging
4. ICT Infrastructure
(i) Data Centre or Server Room
(ii)Network Facilities
(iii) Desktop Computers and Other Nodes
5. Information Security
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1. Online Present ( Website/Web Portal and Social Media)

Assessment: More than 100 Websites/ Portals, out of which
• Website 80% and Portal 20%
• Static 13%, Dynamic 87%
• 57% Myanmar Unicode compliant
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Recommendation: (i) Web Portal/ Website

The individual websites of department/ organization should be:
• integrated with Ministry's Web portal/ website and Myanmar National
Portal (www.myanmar.gov.mm)
• dynamic, provide up-to-date information and Last Updated On date.
• responsive and compatible on different devices and multiple browsers.
• Myanmar Unicode compliant and in English as much as possible.
• hosted in Myanmar and maintained by own as much as possible.
• with feedback form or contact form; feature to register and login; and
allow downloading of documents, media and other resources..
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2. Service Delivery
Assessment : More than 200 Services, out of which
* Full Online 12% , Partial Online 35% , Manual 53%
* G2C 38%, G2B 30%, G2G 32%
Recommendation : Partial Online , Manual, Offline should be

• delivered in full online mode in co-ordination among
the Government Agencies.
• Developed APIs .
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3. Software
(i) e-Government Applications
Assessment: More than 60 Applications, out of which
* Internet 68%, Intranet 20%, Standalone 12%
* There are several applications with similar features,
which are being used by different organizations with
different names.
* Some applications are specific to a Ministry/
Government Agency.
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Recommendation:
• For the common and shared application, the e-Government
steering committee should identify the lead Ministry/
Government agency which would be responsible for
implementation of the application and other relevant
Government Agencies should implement in co-ordination to
minimize the cost and efforts and to avoid duplication.
• Applications should be made Unicode compliant and the
application should be implemented to use on Internet,
wherever applicable.
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(ii) System Software
Assessment:
* More than 28,000 Operating System , 42% are Licensed
* More than 25,000 Office Applications, 40% are Licensed
* More than 10,000 Antivirus, 87 % are Licensed
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Recommendation:
• to procure/ renew licenses
• to upgrade the older versions to the latest version.
• to have uniform and standardized software across the Ministries/
Government Agencies to be cost effective, centralized
maintenance, etc.
• to use Open Source Software, wherever applicable, to minimize
cost and enhance flexibility, security and reliability.
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(iii) Email & Messaging

Assessment : More than 154,000 email users, out of which
Government’s email 26% and others (eg.Gmail) 74%
Recommendation:
• to use Government’s email and messaging software.
• to host on servers located within the country.
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4. ICT Infrastructure
(i) Data Centre or Server Room

Assessment: More than 75 own Data Centers /Server Room,
out of which
* Server room 67%
* Data Centers 33%
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Recommendation:
• Instead of setting up as data center of their own,
organizations should utilize the services of Data Center
service provider in order to have cost and time
effectiveness, security, centralized management and
effective utilization of data center facilities.
• Since, already e-Government Integrated Data Centre
(eGIDC) is being initiated including disaster recovery site,
so it is recommended to utilize eGIDC for all Data Center
services, once it is operational.
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(ii)Network Facilities
Assessment: More than 52 departments have firewall.
Recommendation:
• to utilize Firewall and to implement Network
Management System.
• to implement dedicated Government Network for
all government agencies for the security.
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(iii) Desktop Computers and Other Nodes
Assessment: More than 30,000 PCs
Recommendation:
• To promote utilization of PCs with latest configuration in
government administration process to enhance digitalization
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5. Information Security
(i) Security Features
Assessment: More than 60 departments have security features
Recommendation:
• to have adequate security features e.g. antivirus, controlled
internet access, access card, biometric, CCTV etc.
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(ii) Security Breaches
Assessment: More than 40 departments have recorded security
breaches.
Recommendation:
• to document security breaches with date of occurrence,
description of breach, action taken to stop the breach in future,
etc.
• to provide appropriate trainings to officials
• to report/ consult mmCERT/ National Cyber Security Center
(NCSC) for any cyber cecurity issues.
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6. Human Resources
Assessment: More than 1,900 Government Officials are ICT
degree holders.
* More than 3,000 Government Officials have been
trained in ICT
Recommendation:
• to constitute a dedicated IT department in each
Ministries/ Government agencies.
• to hire more officials having knowledge and
experience of ICT.
• to conduct more ICT training on regular basis. 18
Observations
• some organizations have not submitted responses.
• the information provided are incomplete.
• at many instances, full name of applications has not been
provided.
• the requested information has not been provided in appropriate
section.
• information should be provided at department level not at
below level.
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ေက်းဇူးတင္ြါသည္။
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ှြည္ေောင္စု သမ္မတ ှမန္မာနိုငင

e-Government Readiness Assessment Survey

၂၀၁၈ ခုနြစ၊္ နိုဝင္ဘာလ (၂၈) ရက္

To shape the requirements of Myanmar e-

(i) e-Government Applications

(ii) System Software

(iii) Email & Messaging

(i) Data Centre or Server Room

(iii) Desktop Computers and Other Nodes

1. Online Present ( Website/Web Portal and Social Media)

Recommendation: (i) Web Portal/ Website

Assessment : More than 200 Services, out of which

* Full Online 12% , Partial Online 35% , Manual 53%

* G2C 38%, G2B 30%, G2G 32%

Recommendation : Partial Online , Manual, Offline should be

* More than 25,000 Office Applications, 40% are Licensed

* More than 10,000 Antivirus, 87 % are Licensed

(iii) Email & Messaging

(i) Data Centre or Server Room

Assessment: More than 52 departments have firewall.

(iii) Desktop Computers and Other Nodes

Assessment: More than 30,000 PCs

• To promote utilization of PCs with latest configuration in

government administration process to enhance digitalization

Assessment: More than 60 departments have security features

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