CHAPTER 5

QUANTITATIVE AND
QUALITATIVE METHODS

Objectives:

After completing this chapter, you will be able to:

• Understand the differences between quantitative and

qualitative research, including:
o the differing assumptions underlying the two
approaches;
o the methods typical of each approach; and
• Understand and discuss how these two approaches to
research differentially influence the scientific questions
asked, the methodologies employed, and the
conclusions drawn, and why this is important to consider.

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 Quantitative Research

Quantitative research is defined as a systematic investigation of phenomena by

gathering quantifiable data and performing statistical, mathematical, or computational
techniques. Quantitative research collects information from existing and potential
customers using sampling methods and sending out online surveys, online polls,
questionnaires, etc., the results of which can be depicted in the form of numerical.
After careful understanding of these numbers to predict the future of a product or
service and make changes accordingly.

An example of quantitative research is the survey conducted to understand the

amount of time a doctor takes to tend to a patient when the patient walks into the
hospital. A patient satisfaction survey template can be administered to ask questions
like how much time did a doctor takes to see a patient, how often does a patient walks
into a hospital, and other such questions.

Quantitative outcome research is mostly conducted in the social sciences using

the statistical methods used above to collect quantitative data from the research study.
In this research method, researchers and statisticians deploy mathematical
frameworks and theories that pertain to the quantity under question.

Quantitative research templates are objective, elaborate, and many times, even
investigational. The results achieved from this research method are logical, statistical,
and unbiased. Data collection happened using a structured method and conducted on
larger samples that represent the entire population.

As mentioned above, quantitative research is data-oriented. There are two methods to

conduct quantitative research. They are:
• Primary quantitative research methods
• Secondary quantitative research methods

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Primary Quantitative Research Methods

There are four different types of quantitative research methods:

Primary quantitative research is the most widely used method of conducting
market research. The distinct feature of primary research is that the researcher
focuses on collecting data directly rather than depending on data collected from
previously done research. Primary quantitative research design can be broken down
into three further distinctive tracks, as well as the process flow. They are:

Techniques and Types of Studies

There are multiple types of primary quantitative research. They can be
distinguished into the four following distinctive methods, which are:

1. Survey Research
Survey Research is the most fundamental tool for all quantitative outcome
research methodologies and studies. Surveys used to ask questions to a sample
of respondents, using various types such as online polls, online surveys, paper
questionnaires, web-intercept surveys, etc. Every small and big organization
intends to understand what their customers think about their products and services,
how well are new features faring in the market and other such details.

By conducting survey research, an organization can ask multiple survey

questions, collect data from a pool of customers, and analyze this collected data
to produce numerical results. It is the first step towards collecting data for any
research.

This type of research can be conducted with a specific target audience group
and also can be conducted across multiple groups along with comparative analysis.
A prerequisite for this type of research is that the sample of respondents must have
randomly selected members. This way, a researcher can easily maintain the
accuracy of the obtained results as a huge variety of respondents will be addressed

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 using random selection. Traditionally, survey research was conducted face-to-face
or via phone calls but with the progress made by online mediums such as email or
social media, survey research has spread to online mediums as well.

Traditionally, survey research was conducted face-to-face or via phone calls

but with the progress made by online mediums such as email or social media,
survey research has spread to online mediums as well.

There are two types of surveys, either of which can be chosen based on the
time in-hand and the kind of data required:

2. Cross-sectional surveys
Cross-sectional surveys are observational surveys conducted in situations
where the researcher intends to collect data from a sample of the target population
at a given point in time. Researchers can evaluate various variables at a particular
time. Data gathered using this type of survey is from people who depict similarity
in all variables except the variables which are considered for research. Throughout
the survey, this one variable will stay constant.

• Cross-sectional surveys are popular with retail, SMEs, healthcare industries.

Information is garnered without modifying any parameters in the variable
ecosystem.
• Using a cross-sectional survey research method, multiple samples can be
analyzed and compared.
• Multiple variables can be evaluated using this type of survey research.
• The only disadvantage of cross-sectional surveys is that the cause-effect
relationship of variables cannot be established as it usually evaluates variables
at a particular time and not across a continuous time frame.

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3. Longitudinal surveys
Longitudinal surveys are also observational surveys but, unlike cross-sectional
surveys, longitudinal surveys are conducted across various time durations to
observe a change in respondent behavior and thought-processes. This time can
be days, months, years, or even decades. For instance, a researcher planning to
analyze the change in buying habits of teenagers over 5 years will conduct
longitudinal surveys.

• In cross-sectional surveys, the same variables were evaluated at a given

point in time, and in longitudinal surveys, different variables can be analyzed
at different intervals of time.
• Longitudinal surveys are extensively used in the field of medicine and
applied sciences. Apart from these two fields, they are also used to observe
a change in the market trend, analyze customer satisfaction, or gain
feedback on products/services.
• In situations where the sequence of events is highly essential, longitudinal
surveys are used.
• Researchers say that when there are research subjects that need to be
thoroughly inspected before concluding, they rely on longitudinal surveys.

4. Correlational Research

A comparison between two entities is invariable. Correlation research is

conducted to establish a relationship between two closely-knit entities and how
one impacts the other and what are the changes that are eventually observed. This
research method is carried out to give value to naturally occurring relationships,
and a minimum of two different groups are required to conduct this quantitative
research method successfully. Without assuming various aspects, a relationship
between two groups or entities must be established.

Researchers use this quantitative research design to correlate two or more

variables using mathematical analysis methods. Patterns, relationships, and

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 trends between variables are concluded as they exist in their original set up. The
impact of one of these variables on the other is observed along with how it changes
the relationship between the two variables. Researchers tend to manipulate one of
the variables to attain the desired results.

Ideally, it is advised not to make conclusions merely based on correlational

research. This is because it is not mandatory that if two variables are in sync that
they are interrelated.

Example of Correlational Research Questions:

• The relationship between stress and depression.

• The equation between fame and money.
• The relation between activities in a third-grade class and its students.

5. Causal-comparative research

This research method mainly depends on the factor of comparison. Also called
quasi-experimental research, this quantitative research method is used by
researchers to conclude the cause-effect equation between two or more variables,
where one variable is dependent on the other independent variable. The
independent variable is established but not manipulated, and its impact on the
dependent variable is observed. These variables or groups must be formed as they
exist in the natural set up. As the dependent and independent variables will always
exist in a group, it is advised that the conclusions are carefully established by
keeping all the factors in mind.

Causal-comparative research is not restricted to the statistical analysis of two

variables but extends to analyzing how various variables or groups change under
the influence of the same changes. This research is conducted irrespective of the
type of relation that exists between two or more variables. Statistical analysis is

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 used to distinctly present the outcome obtained using this quantitative research
method.

Example of Causal-Comparative Research Questions:

• The impact of drugs on a teenager.
• The effect of good education on a freshman.
• The effect of substantial food provision in the villages of Africa.

1. Experimental Research:
Also known as true experimentation, this research method is reliant on a theory.
Experimental research, as the name suggests, is usually based on one or more
theories. This theory has not been proven in the past and is merely a supposition.
In experimental research, an analysis is done around proving or disproving the
statement. This research method is used in natural sciences. Traditional research
methods are more effective than modern techniques.

There can be multiple theories in experimental research. A theory is a statement

that can be verified or refuted.

After establishing the statement, efforts are made to understand whether it is

valid or invalid. This type of quantitative research method is mainly used in natural
or social sciences as there are various statements which need to be proved right or
wrong.

• Traditional research methods are more effective than modern techniques.

• Systematic teaching schedules help children who find it hard to cope up with
the course.
• It is a boon to have responsible nursing staff for ailing parents.

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Data Collection Methodologies
The second major step in primary quantitative research is data collection. Data
collection can be divided into sampling methods and data collection with the use of
surveys and polls.

Data collection methodologies: Sampling methods

There are two main sampling methods for quantitative research: Probability and
Non-probability sampling.
1. Probability sampling: A theory of probability is used to filter individuals
from a population and create samples in probability sampling. Participants of
a sample are chosen random selection processes. Each member of the target
audience has an equal opportunity to be selected in the sample.

There are four main types of probability sampling:

1. Simple random sampling: As the name indicates, simple random
sampling is nothing but a random selection of elements for a sample.
This sampling technique is implemented where the target population
is considerably large.
2. Stratified random sampling: In the stratified random sampling
method, a large population is divided into groups (strata), and
members of a sample are chosen randomly from these strata. The
various segregated strata should ideally not overlap one another.
3. Cluster sampling: Cluster sampling is a probability sampling method
using which the main segment is divided into clusters, usually using
geographic and demographic segmentation parameters.
4. Systematic sampling: Systematic sampling is a technique where the
starting point of the sample is chosen randomly, and all the other
elements are chosen using a fixed interval. This interval is calculated
by dividing the population size by the target sample size.
2. Non-probability sampling: Non-probability sampling is where the
researcher’s knowledge and experience are used to create samples. Because

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 of the involvement of the researcher, not all the members of a target population
have an equal probability of being selected to be a part of a sample.

There are five non-probability sampling models:

1. Convenience sampling: In convenience sampling, elements of a
sample are chosen only due to one prime reason: their proximity to
the researcher. These samples are quick and easy to implement as
there is no other parameter of selection involved.
2. Consecutive sampling: Consecutive sampling is quite similar to
convenience sampling, except for the fact that researchers can
choose a single element or a group of samples and conduct research
consecutively over a significant period and then perform the same
process with other samples.
3. Quota sampling: Using quota sampling, researchers can select
elements using their knowledge of target traits and personalities to
form strata. Members of various strata can then be chosen to be a
part of the sample as per the researcher’s understanding.
4. Snowball sampling: Snowball sampling is conducted with target
audiences, which are difficult to contact and get information. It is
popular in cases where the target audience for research is rare to put
together.
5. Judgmental sampling: Judgmental sampling is a non-probability
sampling method where samples are created only based on the
researcher’s experience and skill.

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Data collection methodologies: Using surveys & polls
Once the sample is determined, then either surveys or polls can be distributed to
collect the data for quantitative research.

Using surveys for primary quantitative research

A Survey is defined as a research method used for collecting data from a pre-
defined group of respondents to gain information and insights on various topics of
interest. The ease of survey distribution and the wide number of people it can be
reached depending on the research time and research objective make it one of the
most important aspects of conducting quantitative outcome research.

Fundamental levels of measurement – nominal, ordinal, interval and ratio scales

There are four measurement scales that are fundamental to creating a multiple-
choice question in a survey. They are nominal, ordinal, interval, and ratio
measurement scales without the fundamentals of which, no multiple-choice questions
can be created. Hence, it is crucial to understand these levels of measurement to be
able to develop a robust survey.

Use of different question types

To conduct quantitative research, close-ended questions have to be used in a
survey. They can be a mix of multiple question types including multiple-choice
questions like semantic differential scale questions, rating scale questions, etc.

Survey Distribution and Survey Data Collection

In the above, we have seen the process of building a survey along with the survey
design to conduct primary quantitative research. Survey distribution to collect data is
the other important aspect of the survey process. There are different ways of survey
distribution. Some of the most commonly used methods are:

• Email: Sending a survey via email is the most widely used and most effective
method of survey distribution. The response rate is high in this method because

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 the respondents are aware of your brand. You can use the QuestionPro email
management feature to send out and collect survey responses.
• Buy respondents: Another effective way to distribute a survey and conduct
primary quantitative research is to use a sample. Since the respondents are
knowledgeable and are on the panel by their own will, responses are much higher.
• Embed survey on a website: Embedding a survey in a website increases a high
number of responses as the respondent is already in close proximity to the brand
when the survey pops up.
• Social distribution: Using social media to distribute the survey aids in collecting
a higher number of responses from the people that are aware of the brand.
• QR code: Question Pro QR codes store the URL for the survey. You can
print/publish this code in magazines, on signs, business cards, or on just about
any object/medium.
• SMS survey: A quick and time-effective way of conducting a survey to collect a
high number of responses is the SMS survey.
• Question Pro app: The Question Pro App allows users to circulate surveys quickly,
and the responses can be collected both online and offline.

Survey example
An example of a survey is short customer satisfaction (CSAT) survey template that
can quickly be built and deployed to collect feedback about what the customer thinks
about a brand and how satisfied and referenceable the brand is.
• Using polls for primary quantitative research

Polls are a method to collect feedback with the use of close-ended questions from
a sample. The most commonly used types of polls are election polls and exit polls.
Both of these are used to collect data from a large sample size but using basic
question types like a multiple-choice question.

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Data analysis techniques
The third aspect of primary quantitative research design is data analysis. After the
collection of raw data, there has to be an analysis of this data to derive statistical
inferences from this research. It is important to relate the results to the objective of
research and establish the statistical relevance of results.
It is important to consider aspects of research which were not considered for the
data collection process and report the difference between what was planned vs. what
was actually executed.
It is then required to select precise statistical analysis methods such as SWOT,
Conjoint, Cross-tabulation, etc. to analyze the quantitative data.
• SWOT Analysis: stands for the acronym of Strengths, Weakness,
Opportunities, and Threat analysis. Organizations use this statistical analysis
technique to evaluate their performance internally and externally to develop
effective strategies for improvement.
• Conjoint Analysis: Conjoint Analysis is a market analysis method to learn how
individuals make complicated purchasing decisions. Trade-offs are involved in
the daily activities of an individual, and these reflect their ability to decide from
a complex list of product/service options.
• Cross-tabulation: Cross-tabulation is one of the preliminary statistical market
analysis methods which establishes relationships, patterns, and trends within
the various parameters of the research study.
• TURF Analysis: TURF Analysis, an acronym for Totally Unduplicated Reach
and Frequency Analysis, is executed in situations where the reach of a
favorable communication source is to be analyzed along with the frequency of
this communication. It is used for understanding the potential of a target market.
Inferential statistics methods such as confidence interval, margin of error, etc. can
then be used to provide results.

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Secondary Quantitative research methods
Secondary quantitative research or desk research is a research method that
involves using already existing data or secondary data. Existing data is summarized
and collated to increase the overall effectiveness of research.
This research method involves the collection of quantitative data from existing
data sources like the internet, government resources, libraries, research reports, etc.
Secondary quantitative research helps to validate the data that is collected from
primary quantitative research as well as aid in strengthening or proving or disproving
previously collected data.
Following are five popularly used secondary quantitative research methods:
1. Data available on the internet: With the high penetration of internet and
mobile devices, it has become increasingly easy to conduct quantitative
research using the internet. Information about most research topics is
available online, and this aids in boosting the validity of primary quantitative
data as well as proving the relevance of previously collected data.
2. Government and non-government sources: Secondary quantitative
research can also be conducted with the help of government and non-
government sources that deal with market research reports. This data is
highly reliable and in-depth and hence, can be used to increase the validity
of quantitative research design.
3. Public libraries: Now a sparingly used method of conducting quantitative
research, it is still a reliable source of information though. Public libraries
have copies of important research that were conducted earlier. They are a
storehouse of valuable information and documents from which information
can be extracted.
4. Educational institutions: Educational institutions conduct in-depth
research on multiple topics, and hence, the reports that they publish are an
important source of validation in quantitative research.
5. Commercial information sources: Local newspapers, journals,
magazines, radio, and TV stations are a great source to obtain data for

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 secondary quantitative research. These commercial information sources
have in-depth, first-hand information on economic developments, political
agenda, market research, demographic segmentation, and similar subjects.

Quantitative Research Characteristics

Some distinctive characteristics of quantitative research are:

1. Structured tools: Structured tools such as surveys, polls, or questionnaires are

used to gather quantitative data. Using such structure methods helps in collecting
in-depth and actionable data from the survey respondents.
2. Sample size: Quantitative research is conducted on a significant sample size that
represents the target market. Appropriate sampling methods have to be used when
deriving the sample to fortify the research objective
3. Close-ended questions: Closed-ended questions are created per the objective
of the research. These questions help collect quantitative data and hence, are
extensively used in quantitative research.
4. Prior studies: Various factors related to the research topic are studied before
collecting feedback from respondents.
5. Quantitative data: Usually, quantitative data is represented by tables, charts,
graphs, or any other non-numerical form. This makes it easy to understand the
data that has been collected as well as prove the validity of the market research.
6. Generalization of results: Results of this research method can be generalized to
an entire population to take appropriate actions for improvement.

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Quantitative Research Examples
Some examples of quantitative research are:

1. If any organization would like to conduct a customer satisfaction (CSAT) survey, a

customer satisfaction survey template can be used. Through this survey, an
organization can collect quantitative data and metrics on the goodwill of the brand
or organization in the mind of the customer based on multiple parameters such as
product quality, pricing, customer experience, etc. This data can be collected by
asking a net promoter score (NPS) question, matrix table questions, etc. that
provide data in the form of numbers that can be analyzed and worked upon.

2. Another example of quantitative research is an organization that conducts an event,

collecting feedback from the event attendees about the value that they see from
the event. By using an event survey template, the organization can collect
actionable feedback about satisfaction levels of customers during various phases
of the event such as the sales, pre and post-event, the likelihood of recommending
the organization to their friends and colleagues, hotel preferences for the future
events and other such questions.

Advantages of Quantitative Research

There are many advantages of quantitative research. Some of the major

advantages of why researchers use this method in market research are:

• Collect reliable and accurate data: As data is collected, analyzed, and presented
in numbers, the results obtained will be extremely reliable. Numbers do not lie.
They offer an honest picture of the conducted research without discrepancies and
is also extremely accurate. In situations where a researcher predicts conflict,
quantitative research is conducted.
• Quick data collection: A quantitative research is carried out with a group of
respondents who represent a population. A survey or any other quantitative

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 research method applied to these respondents and the involvement of statistics,
conducting, and analyzing results is quite straightforward and less time-consuming.
• Wider scope of data analysis: Due to the statistics, this research method provides
a wide scope of data collection.
• Eliminate bias: This research method offers no scope for personal comments or
biasing of results. The results achieved are numerical and are thus, fair in most
cases.

Best practices to conduct quantitative research

Here are some best practices to conduct quantitative research:

• Differentiate between quantitative and qualitative: Understand the difference

between the two methodologies and apply the one that suits your needs best.
• Choose a suitable sample size: Ensure that you have a sample representative of
your population and large enough to be statistically weighty.
• Keep your research goals clear and concise: Know your research goals before you
begin data collection to ensure you collect the right amount and the right quantity
of data.

Keep the questions simple: Remember that you will be reaching out to a
demographically wide audience. Pose simple questions for your respondents to
understand easily.

Qualitative Research
Qualitative research is defined as a market research method that focuses on
obtaining data through open-ended and conversational communication.

This method is not only about “what” people think but also “why” they think so. For
example, consider a convenience store looking to improve its patronage. A systematic
observation concludes that the number of men visiting this store is more. One good

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method to determine why women were not visiting the store is to conduct an in-depth
interview of potential customers in the category.
For example, on successfully interviewing female customers, visiting the nearby
stores and malls, and selecting them through random sampling, it was known that the
store doesn’t have enough items for women and so there were fewer women visiting
the store, which was understood only by personally interacting with them and
understanding why they didn’t visit the store, because there were more male products
than female ones.

Qualitative research is based on the disciplines of social sciences like psychology,

sociology, and anthropology. Therefore, the qualitative research methods allow for in-
depth and further probing and questioning of respondents based on their responses,
where the interviewer/researcher also tries to understand their motivation and feelings.
Understanding how your audience takes decisions can help derive conclusions in
market research.

Types of Qualitative Research methods with examples

Qualitative research methods are designed in a manner that help reveal the
behavior and perception of a target audience with reference to a particular topic. There
are different types of qualitative research methods like an in-depth interview, focus
groups, ethnographic research, content analysis, case study research that are usually
used.

The results of qualitative methods are more descriptive and the inferences can be
drawn quite easily from the data that is obtained.

Qualitative research methods originated in the social and behavioral sciences.

Today our world is more complicated and it is difficult to understand what people think
and perceive. Online qualitative research methods make it easier to understand that
as it is more communicative and descriptive.

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The following are the qualitative research methods that are frequently used. Also, read
about qualitative research examples:

1. One-on-one interview: Conducting in-depth interviews is one of the most

common qualitative research methods. It is a personal interview that is carried out
with one respondent at a time. This is purely a conversational method and invites
opportunities to get details in depth from the respondent.

One of the advantages of this method provides a great opportunity to gather

precise data about what people believe and what their motivations are. If the
researcher is well experienced asking the right questions can help him/her collect
meaningful data. If they should need more information the researchers should ask
such follow up questions that will help them collect more information.

These interviews can be performed face-to-face or on phone and usually

can last between half an hour to two hours or even more. When the in-depth
interview is conducted face to face it gives a better opportunity to read the body
language of the respondents and match the responses.

2. Focus groups: A focus group is also one of the commonly used qualitative
research methods, used in data collection. A focus group usually includes a limited
number of respondents (6-10) from within your target market.

The main aim of the focus group is to find answers to the “why” “what” and
“how” questions. One advantage of focus groups is, you don’t necessarily need to
interact with the group in person. Nowadays focus groups can be sent an online
survey on various devices and responses can be collected at the click of a button.

Focus groups are an expensive method as compared to the other online

qualitative research methods. Typically they are used to explain complex

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 processes. This method is very useful when it comes to market research on new
products and testing new concepts.

3. Ethnographic research: Ethnographic research is the most in-depth

observational method that studies people in their naturally occurring environment.
This method requires the researchers to adapt to the target audiences’
environments which could be anywhere from an organization to a city or any
remote location. Here geographical constraints can be an issue while collecting
data.

This research design aims to understand the cultures, challenges,

motivations, and settings that occur. Instead of relying on interviews and
discussions, you experience the natural settings first hand.

This type of research method can last from a few days to a few years, as it
involves in-depth observation and collecting data on those grounds. It’s a
challenging and a time-consuming method and solely depends on the expertise of
the researcher to be able to analyze, observe and infer the data.

4. Case study research: The case study method has evolved over the past few
years and developed into a valuable qual research method. As the name suggests
it is used for explaining an organization or an entity.

This type of research method is used within a number of areas like

education, social sciences and similar. This method may look difficult to operate,
however, it is one of the simplest ways of conducting research as it involves a deep
dive and thorough understanding of the data collection methods and inferring the
data.

5. Record keeping: This method makes use of the already existing reliable
documents and similar sources of information as the data source. This data can

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 be used in new research. This is similar to going to a library. There one can go
over books and other reference material to collect relevant data that can likely be
used in the research.

6. Process of observation: Qualitative Observation is a process of research that

uses subjective methodologies to gather systematic information or data. Since, the
focus on qualitative observation is the research process of using subjective
methodologies to gather information or data. Qualitative observation is primarily
used to equate quality differences.

Qualitative observation deals with the 5 major sensory organs and their functioning – sight,
smell, touch, taste, and hearing. This doesn’t involve measurements or numbers but
instead characteristics.

Qualitative Research: Data collection and Analysis

Qualitative data collection
Qualitative data collection allows collecting data that is non-numeric and helps us
to explore how decisions are made and provide us with detailed insight. For reaching
such conclusions the data that is collected should be holistic, rich, and nuanced and
findings to emerge through careful analysis.

1. Whatever method a researcher chooses for collecting qualitative data, one

aspect is very clear the process will generate a large amount of data. In addition
to the variety of methods available, there are also different methods of
collecting and recording the data.

2. For example, if the qualitative data is collected through a focus group or one-
to-one discussion, there will be handwritten notes or video recorded tapes. If
there are recording they should be transcribed and before the process of data
analysis can begin.

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 3. As a rough guide, it can take a seasoned researcher 8-10 hours to transcribe
the recordings of an interview, which can generate roughly 20-30 pages of
dialogues. Many researchers also like to maintain separate folders to maintain
the recording collected from the different focus group. This helps them
compartmentalize the data collected.

4. In case there are running notes taken, which are also known as field notes,
they are helpful in maintaining comments, environmental contexts, nonverbal
cues etc. These filed notes are helpful and can be compared while transcribing
audio recorded data. Such notes are usually informal but should be secured in
a similar manner as the video recordings or the audio tapes.

Qualitative data analysis

Qualitative data analysis such as notes, videos, audio recordings images, and text
documents. One of the most used methods for qualitative data analysis is text analysis.

Text analysis is a data analysis method that is distinctly different from all other
qualitative research methods, where researchers analyze the social life of the participants
in the research study and decode the words, actions, etc.

There are images also that are used in this research study and the researchers
analyze the context in which the images are used and draw inferences from them. In the
last decade, text analysis through what is shared on social media platforms has gained
supreme popularity.

Characteristics of qualitative research methods:

1. Qualitative research methods usually collect data at the sight, where the
participants are experiencing issues or problems. These are real-time data and
rarely bring the participants out of the geographic locations to collect information.

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 2. Qualitative researchers typically gather multiple forms of data, such as interviews,
observations, and documents, rather than rely on a single data source.
3. This type of research method works towards solving complex issues by breaking
down into meaningful inferences that is easily readable and understood by all.
4. Since it’s a more communicative method, people can build their trust on the
researcher and the information thus obtained is raw and unadulterated.

Qualitative Research method

case study
Let’s take the example of a bookstore owner who is looking for ways to improve their
sales and customer outreach. An online community of members who were the loyal
patrons of the bookstore was interviewed and related questions were asked and the
questions were answered by them.

At the end of the interview, it was realized that most of the books in the stores were
suitable for adults and there were not enough options for children or teenagers.

By conducting this qualitative research the bookstore owner realized what the
shortcomings were and what the feelings of the readers were. Through this research now
the bookstore owner can now keep books for different age categories and can improve
his sales and customer outreach.

Such qualitative research method examples can serve as the basis to indulge in
further quantitative research, which provides remedies.

When to use qualitative research

Researchers make use of qualitative research techniques when they need to
capture accurate, in-depth insights. It is very useful to capture “factual data”. Here are
some examples of when to use qualitative research.
• Developing a new product or generating an idea.
• Studying your product/brand or service to strengthen your marketing strategy.

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 • To understand your strengths and weaknesses.
• Understanding purchase behavior.
• To study the reactions of your audience to marketing campaigns and other
communications.
• Exploring market demographics, segments, and customer groups.
• Gathering perception data of a brand, company, or product.
• Gather research insights

Video link:

Qualitative and Quantitative research

• https://www.youtube.com/watch?v=69qP8k
FJp_k
Quantitative vs. Qualitative research
• https://www.youtube.com/watch?v=a-
XtVF7Bofg
Reference:

• https://www.questionpro.com/blog/qualitat
ive-research-methods/
• https://www.questionpro.com/blog/quantit
ative-research/

23
MODULE IN METHODS OF RESEARCH