Regina Rivera Alcaide

REGINA RIVERA ALCAIDE
P1 B7 L8 Natalia Ave. Antipolo Hills, Antipolo City, Philippines 1870

Mobile No.: +639567590836
E-mail address: regie.alcaide@gmail.com
SUMMARY
Twenty years of IT experience having both technical and leadership related roles. Involved in software development
from systems analysis and design, development, testing to deployment. Experienced in different industries such as
financial, retail, telco, healthcare, government, logistics and education. Solid management skills demonstrated
proficiency in leading and mentoring individuals to maximize levels of productivity while forming cohesive team
environments. Individual that has an excellent communication, a team player, has interpersonal relationship and
decision-making skills and can work under pressure.
KEY ACCOMPLISHMENTS
Scrum Master
• Collaborated with project managers, release chief engineers, verification test architect and fault management team
to ensure milestone targets are attainable.
• Monitored updates of testing-related improvement initiatives as the organization’s improvement coordinator.
• Contributes to system, architecture and requirements specification of PET area.
• Increased team member’s knowledge and skills through tasks, brownbag sessions and trainings.
• Provided guidance and information to team regarding task prioritization and strategies.
• Brought up team’s KPI from 67% to an average of 92%.
Software Quality Assurance Analyst

• Able to test thoroughly and found bugs on one of the price plans offer before deploying it to 8.31M subscribers.
• Completed functional testing which ensured that developed programs conform with all requirements.
Systems Analyst
• Successfully helped prepare our client to use the newly implemented system through the training materials and
test data that the team created. Also equipped the resources in what and how they will provide support in case
errors/issues occur on the new functionalities.
Programmer
• Implemented an improved system on work request and approval including scheduling, resource allocation, assets
availability and logging of work hours. Also, provided support through resolution of defects.
EMPLOYMENT HISTORY
NOKIA TECHNOLOGY CENTER PHILS INC. October 2017 – June 2020

A Finnish multinational telecommunication, information technology, and consumer electronics company
Scrum Master
Lead an eight cross functional team-members in developing and implementing software as per requirement.
Monitored updates of testing-related improvement initiatives as OMS continuous improvement coordinator.
Served as the team’s contact person in any testing concerns and scrum of scrum meetings with other scrum
masters. Facilitated sprint planning and retrospective meetings. Performed backlog grooming whenever the
need arises. Monitored team progress and removed testing impediments.
Feature/Performance/Load and Stability Tester

Executes performance, load and stability testing to find out system performance capability and stability and
ensure OMS products meet their performance requirements. Performed manual non-functional testing based
on OMS requirements, Element Non-Functional Specification (ENFS). Performs test automation, continuous
integration and tools development. Performed regression testing to ensure that there is no breakage in
software. Tracked and reported bugs and logged data at JIRA and HPQC. Reviewed project artifacts such
as planning documents, applicable standards, requirements, test cases and procedures, and result
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documentation. Applies knowledge and experience to determine root cause of the problem. Designs and
executes test cases based on feature specifications.
TELUS INTERNATIONAL PHILS INC. January 2017 – October 2017

A subsidiary of Canadian national telecommunications company that provides a wide range of telecommunications
products and services including internet access, voice, entertainment, healthcare, video and IPTV television.
Software Quality Assurance Analyst

Performs day-to-day testing activities, including but not restricted to: test case design, test case execution and
reporting, defect filing and follow-up, test effort estimation, test planning. Planning, scheduling, and progress
reporting for each delivery. Responsible for project communication with all stakeholders and interested
parties. Follow a structured Software Development Life Cycle (SDLC) methodology. Liaise with business
users, business analysts and developers to ensure that planned testing meets their requirements.
RCG IT INC. April 2013 – February 2016

A subsidiary of RCG Global Services that provides high quality, low cost, scalable delivery with the latest technologies
to deliver innovative solutions.
Team Lead/Scrum Master

Lead a ten cross functional team-members in developing and implementing simultaneous financial testing
projects with a goal of doing 4 releases in a year. Work with the Test Manager to set expectations and direction
from a strategic and planning perspective. Oversee all aspects of quality assurance including establishing
metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are
met. Assist the Program Managers in developing comprehensive test plans, project schedules, expense
projections, and task completion forecast. Act as key point of contact for all QA aspects of releases, providing
QA services and coordinating QA resources internally and externally. Escalate the issues about project
requirements or anything that hindrance the team to meet the daily target (i.e. software and hardware issues,
connectivity, etc.). Participates in the “Go/No Go” discussions every release.
ACCENTURE, INC. July 2011 – March 2013

A multinational professional services company that provides services in strategy, consulting, digital, technology and
operations.
Test Lead
Coordinate with Project Test Lead and Onshore counterpart to help manage overall SIR reporting /
documentation of the test team members during testing. Ensure that the team follows the testing standards,
guidelines and testing methodology as specified in the testing approach. Follow-up on and ensure closure of
issues/defects raised by testing team members. Prepare and conduct performance evaluations and give
feedback on a timely manner. Track status of team deliverables and keep team members productive.
Performs Test Admin tasks as delegated by the Test Manager. Work with the onshore team on Test Plan
preparation. Identify and implement process improvements.
METZEGERIE INC. July 2005 – August 2010

A consulting firm that helps government agencies (specifically DPWH) in completing the AASHTO contract.
Software Tester
Involve in automation of test script in different area of automation activities using Quick Test Professional tool.
Reinforce standard in development methodology in terms of requirement analysis, system analysis/design,
coding, testing, QA verification, and product delivery. Works closely with the business stakeholders & IT
teams to identify & gather the appropriate resources to complete testing from the end user perspective.
Understand business process, program specifications given by Systems Analyst/Business Analyst. Creates,
analyses & executes system testing requirements which include assisting in the development & the execution
of test plans & test scripts.
Programmer
Developed intermediary module in order to enhance data reliability between Microsoft Word and PES/LAS
application of the AASHTO system. The module provides end users with interactive access to configure
process that, when invoked, provide outputs with the required Bidding and Contract document information as
CV of Regina R. Alcaide P a g e 2|3

required. It supports the preparation of bidding and contract documents used with both the National
Competitive Bid (NCB) and International Competitive Bid (ICB) procurement methods for civil work contracts.
IT MANAGERS, INC. March 2001 - July 2005

A 100% Filipino owned company that provides information technology services both locally and internationally.
IT Consultant
Assigned to different clients of different industries where scope of work involves Systems Analyst, Project
Lead, and Software Development. Analyze and resolves bugs encountered in the program to ensure that the
system is parameter driven such that it will comply with the customer’s requirements. Develop the program
that would act as an interface between systems using SQL Server 7 as its back end. Established test data
guidelines, scripts and processes to ensure quality unit and system testing prior to implementation. Developed
the application that provides facility for generating reports done in Crystal Report 8. Assigned to do the
modules of the inventory for day end/month end processing, inventory of physical count and inventory of
consumables, timekeeping, and home health agency reporting system.
NewTech Systems and Services October 1999 – February 2001

A 100% Filipino owned company that provides information technology training and services.
Programmer
Form part of a programming team that analyze, design and develops and Order Entry System developed in
Visual Basic 6.0 as its front end and a Payroll System developed in PowerBuilder as its front end. Both
applications are using Sybase SQL Anywhere 5.0 as its back end.
EDUCATIONAL BACKGROUND
Bachelor of Science in Computer Science (1993 - 1997)

AMA Computer College – Project 8, Quezon City Campus
CERTIFICATIONS / AWARDS RECEIVED
• Inter Department Kaizen Circle Competition Champion Toyota Quezon Ave., Inc. March, 1999
• Certified Professional Scrum Master August 20, 2014 (scrum.org)
TRAININGS / SEMINARS ATTENDED
March 2020 Project Management Professional (PMP) Nokia In-House Training

August 2018 Scaled Agile Framework Nokia In-House Training
June – August 2017 Selenium TELUS In-House Training
July – August 2015 Hadoop Developer (Big Data Science) RCG In-House Training
August 2014 Agile Scrum Practitioner RCG In-House Training
GOVERNMENT EXAMINATIONS TAKEN
• Dec. 5, 1997 – Career Service Professional – CSC NCR – Rating: 82.16%

• Oct. 20, 1996 – Career Service Sub-Professional – Camp Crame Elem. School – Rating: 89.30%
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REGINA RIVERA ALCAIDE

P1 B7 L8 Natalia Ave. Antipolo Hills, Antipolo City, Philippines 1870

Software Quality Assurance Analyst

NOKIA TECHNOLOGY CENTER PHILS INC. October 2017 – June 2020

Feature/Performance/Load and Stability Tester

TELUS INTERNATIONAL PHILS INC. January 2017 – October 2017

Software Quality Assurance Analyst

RCG IT INC. April 2013 – February 2016

Team Lead/Scrum Master

ACCENTURE, INC. July 2011 – March 2013

METZEGERIE INC. July 2005 – August 2010

CV of Regina R. Alcaide P a g e 2|3

IT MANAGERS, INC. March 2001 - July 2005

NewTech Systems and Services October 1999 – February 2001

Bachelor of Science in Computer Science (1993 - 1997)

CERTIFICATIONS / AWARDS RECEIVED

TRAININGS / SEMINARS ATTENDED

March 2020 Project Management Professional (PMP) Nokia In-House Training

GOVERNMENT EXAMINATIONS TAKEN

• Dec. 5, 1997 – Career Service Professional – CSC NCR – Rating: 82.16%

CV of Regina R. Alcaide P a g e 3|3

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