EX1 (p16)

Jobs in banking

Banks offer many different jobs, from trainee cashier right up to senior account manager or
investment analyst. Many jobs are in special areas such as IT or corporate banking – accounts for
business customers. Some banks have call centres where customer service advisers answer
telephone enquiries. In the UK today, building societies, insurance companies and even
supermarkets can offer the same services as banks. There is a lot of competition, so banks always
need top – quality staff with good communication skills.

Training and opportunities

Trainees with basic school qualifications usually process cheque and do administrative tasks. They
then take a training course to become cashiers. Good cashiers often become supervisors,
responsible for their own teams of employees.

Graduate trainees have a fast – track training course. They usually spend about two years learning
how the bank works. Then they can get management positions.

Branch managers spend a lot of time with customers and sometimes visit business customers in their
office or factory.

Working conditions

Working hours are usually 9 am to 5 pm. Most banks have an anmual appraisal system and give
salary increases according to performance. Some also have good pensiof schemes. Larger banks have
spons facilities for activities such as golf and tennis.

EX 2 (p16) : Read the article. Are these statements true (T) or false ( F)

1. Only university graduates get jobs in UK banks. ( F)

2. Customers visit call centres to talk to customer service advisers.(F)

3. Some other companies offer the same services as banks.(T)

4. University graduates become managers as soon as they join a pank.(F)

5. Managers never leave the bank during working hours.(F)

6. Working hours are usually 9 am to 5 pm(T)

EX3 (p16)

1. The ability to talk to people clearly and explain things well: communication skill
2. Baking for business customers rather than individual customers: corporate baking
3. People who watch over other employees and checks their work: supervisors
4. A way of deciding how well and how hard an employee works: appraisal system
5. A way of saving for the time when you are old man and don’t work any more: pension
schemes
EX4 (p17)

1. A supervisor has a team of employees and watches and checks their work
2. A cashier works at a bank counter and handles everyday banking
3. A customer service adviser handles customers’ problems and questions, often on the phone
4. An intervesment analyst knows a lot about the economy and investments
5. A branch manager is in charge of the employees and customers at one branch of the bank
6. A senior account manager is responsible for customers’s accounts. It is a management
position

EX3 (p21)

1. Money given to children or teenagers by their parents: an allowance

2. A way of investing money by buying parts of a company: buy shares or bonds
3. An airline ticket with which you can travel to many different countries: a round-the-world
ticket
4. An official document that show you can drive: driving licence
5. A system by which you can get money if someone steals or damages your property:
insurance
6. Money that the government or ypur employer gives you when you are old and you stop
working: pension

EX4 (p21)

1. I have some gold coins. I don’t want to keep them at home. I need to get a safe deposit box
at the bank
2. I’d like some information on a mortgage. I want to buy a house
3. I’d like some euros. I need to go to the foreign exchange counter at my bank
4. I'm interested in investing in the IT business. I’d like to buy some shares or bonds in Google
5. I put 10% of my salary in my savings account each month
6. I'm going to shopping. I don’t want to carry lots of cash so I'll take my credit card
7. My favourite sport is sailing and i want to buy an expensive new boat. I need a loan from the
bank
8. I have a lot of valuable things in my house. Perhaps I should get some insurance

EX3 ( P22)
1. An arragement fee is a sum of money you asually have to pay the bank when you take
out a mortgage.
2. A free gift is a present. You don’t have to pay for it. A company gives it to you as a thank-
you for buying their product or service.
3. Something which is limited to one group of people is something which people outside
that group can’t have.
4. Something which is attractive is something that people want to have. The word is also
used to describe people who look nice.
5. A special offer is something a company uses to get new customers. It cound be a price
reduction,two products for the price of one, a better interest rate,a free gift,etc.
6. Small print is text in tiny letters,often at the bottom of an advertisement. Because it is
 small and difficult to read, companies hope their customers won’t notice it. It usually contain
bad news.

EX2 (p24)

1. A current account is for paying everyday bills and expenses

2. A savings account is sometimes called a deposit account
3. The bank pays the customer interest on a savings account
4. You can tell customers that at the moment the interest rate for savings accounts is three
percent
5. I can also offer new customers a debit card
6. I can show them how the ATM works
7. Customers also often ask about online banking
8. You can tell them the interest rates on loans and mortgages

EX10 (p33)

1. A charge for doing a foreign efchange transaction: commission

2. An amount of money you pay to change money. The bank may charge more than this
amount but you can't pay less than it: minimum charge
3. The rate at which a company will buy back any currency from you: buy-back rate
4. The rate at which a company will buy or sell currency: exchange rate
- a flat fee: phí đồng loạt
-

EX 2(p36)

INVESTING YOUR MONEY

Investrment means using money to buy something (an asset) with the aim of making a profit by
selling that asset at a higher price some time in the future. There are many different types of
investments. Some people put their money in art, stamps, or collectibles. Other people invest in
shares and become part owners of a company. Not only can they make a profit by selling those
shares at a higher price than they paid for them, but they can receive a dividend-- a share of the
profits which the company gives to its shareholders every year. People often ask about the
difference between savings and investments. Sometimes the two terms appear interchangeable, but
there is a big difference. Quite simply, investment involves some kind of capital risk. There is no
guarantee that you will make a profit. In fact, the price of your assets may fall and you may not even
get back your capital, the money you put in. Some banks call their savings accounts “investment
accounts”, but this is misleading. The only risk of savings accounts is that inflation will reduce the
value of the money you put in them. There is no risk of losing your capital.

- Stocks and shares/ bonds/ gold/ rare books/ diamond

- Shareholder: cổ đông
 - Share broker: người mô giới cổ phần
- Share issue: phát hành cổ phiếu
- Share list: giá thị trường chứng khoán
- devidend: cổ tức
- interchangeable: có thể thay thế cho nhau
- guarantee: bảo đảm, cam đoan
- inflation: lạm phát
- misleading(adj) sai lầm

EX 3(p36) Read the text in 2 again. Are these statements true (T) or false (F)?

1. There is no difference between savings and investments. ( F)

2. Buying art and buying shares are both types of investments.(T)

3. Investments involve more risk than savings.(T)

4.There are two ways in which shareholders can make money from their shares.(T)

5. Savings accounts involve no risk at all.(F)

EX4 (p37)

1. Certainty that something will happen: guarantee

2. The possibility that you will make a loss: risk
3. The money you pay for an asset or put into a savings account: capital
4. The money you make when you sell something for a higher price than you paid for it: profit
5. A valuable item that can be sold for cash: asset
6. Things that have value because many people are interested in owning them: collectibles
7. A share in the profits of a company, which is paid to the shareholders: dividend

EX2 (p40)
- A stock exchange is a building where this trading takes place.
- A stock market index is a way of measuring a section of a stock market.
( Sàn giao dịch vs chỉ số giao dịch )

EX 6 (P47)
1.Things a company owns, such as machines and buildings. - assets
2. Things a company ones,such as dents and taxes. - liabilities
3. A record of a company’s assets, liabilities and capital. - balance sheet
4. Money left from company's income once expenses have been paid - profits
5. People who spell goods and services to a company. - supplies
6. Money a company receices from the sale of goods or services - income
EX 7 ( p47)
1. Profit >< loss

2. Owns >< owes.

3. Income >< expenses

4. Written >< spoken

5. Assets >< liabilities

6. Employees >< management.

Cosmore Electronics is having a very bad year, so it won’t make a profit.

In fact, its expenses are much higher than its income, so it will make a loss. The balance sheet shows
that it now owes over $3 million to the bank. The employees are very unhappy.
The blame the management and they are thinking about a stricke.
The costomers aren’t happy either because the quality of Cosmore’s products is not very good .

Cosmore blame its supplies. It say their materials are poor quality.

Cosmore is going to sell some of its assets to raise some money.

It owns a building in the centre of Leeds. It can sell this building for aroundmillion.

EX2 (p48)

1. This person keeps a record of the financial transactions of company. They enter the transactions
into ledgers (one for the sale of goods and services and one for the purchase of goods and services).
Bookkeeper.

2. This person develops and manages a company's financial plans. They set budget and keep control
of the company's expenses. Financial controller

3. This person checks the financial statements prepared by a company's accountants. They are not
an employee of the company. External auditor

4. This person manages the day-to-day financial activities of a company. They monitor the
performance of each department, check and analyse the accounts, manage the cash flow and report
to management on the state of the company's finances. Budget analyst.

5. This person specialises in tax regulations. They prepare corporate and personal income tax
returns. They also advise clients on how to reduce the ainount of money they pay in taxes. Tax
adviser

EX2 (p50)

1. Someone who works hard is hardworking

2. Someone who pays great attention to detail is meticulous
3. Someone who knows the latest information is well-informed
4. Someone who can trust to do a job well and on time is reliable
5. Someone who doesn’t get angry easily is patient
6. Someone who gets things done quickly and correctly is efficient
7. Someone who wants to get to the top of their profession is ambitious
 8. Someone who is good ar planning is organised
9. Someone who always does the right thing is capable/ reposible

EX3 (p60)

 ECONOMIC INDICATORS:
 The stock market index
 New construction
 The retail price index
 Unemployment rate
 Industrial production
 The number of people claiming benefits
 Consumer spending
 The money supply

EX 4(p61)

1.The number of new houses people are building: unconstruction

2. The number of people who don't have jobs:unemployment rate

3 A list of selected shares representing the performance of the whole stock market: the stock
market undex

4 The number of people without jobs who get money to live on from the government: no of people
claming benefits

5. A record of price changes in a range of staple items, such as bread and milk, which are essential
for a normal household: retail price tax

6. A measure of the changes in the amount produced by industries including manufacturing and
mining: industrial production

7. The number of things sold to customers in a specific period of time: consumer spending

8. The total amount of money in the economy, including currency held by the public and money in
bank accounts: money supply

EX5 (p61)

1. Price getting higher: inflation

2. To say what you think will happen in the future: predict
3. To get smaller or become worse: decline
4. Money the goverment pays to people who are sick or don’t have jobs: benefits
5. Building new homes or offices: construction
6. A period of time when an economy has negative growth: recession

EX6 (p61)

1. We hope the economy will come out of recession in the next few months.

2. Malcolm lost his job three years ago when he became ill. Now he's living on benefits
3. Economists predict that the price of oil will rise again next year.

4. Last year a litre of milk cost 60 pence; today it's nearly 80 pence- that's inflation

5. The industrial sector is declining so unemployment is rising.

6. Jim has a job in construction. His company is building an office block in the centre of the city