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    Organogram: Managing Director

    Uploaded by

    Tsaone Fox
    The document outlines an organogram and complaint procedure for a company. The organogram shows that the Managing Director oversees all communication with the Contract Manager. Middle management like the Store Manager and Safety Officer liaise with the Contract Manager on job matters. The complaint procedure has 4 levels - starting with the Supervisor, then Store Manager, Managing Director, and finally the Contract Manager if issues are not resolved at other levels. Anonymous complaint boxes and a tip off line are also provided for communication.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Organogram: Managing Director

    Uploaded by

    Tsaone Fox
    281 views3 pages
    The document outlines an organogram and complaint procedure for a company. The organogram shows that the Managing Director oversees all communication with the Contract Manager. Middle management like the Store Manager and Safety Officer liaise with the Contract Manager on job matters. The complaint procedure has 4 levels - starting with the Supervisor, then Store Manager, Managing Director, and finally the Contract Manager if issues are not resolved at other levels. Anonymous complaint boxes and a tip off line are also provided for communication.

    Original Title

    Organo Gram

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    The document outlines an organogram and complaint procedure for a company. The organogram shows that the Managing Director oversees all communication with the Contract Manager. Middle management like the Store Manager and Safety Officer liaise with the Contract Manager on job matters. The complaint procedure has 4 levels - starting with the Supervisor, then Store Manager, Managing Director, and finally the Contract Manager if issues are not resolved at other levels. Anonymous complaint boxes and a tip off line are also provided for communication.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    281 views3 pages

    Organogram: Managing Director

    Uploaded by

    Tsaone Fox
    The document outlines an organogram and complaint procedure for a company. The organogram shows that the Managing Director oversees all communication with the Contract Manager. Middle management like the Store Manager and Safety Officer liaise with the Contract Manager on job matters. The complaint procedure has 4 levels - starting with the Supervisor, then Store Manager, Managing Director, and finally the Contract Manager if issues are not resolved at other levels. Anonymous complaint boxes and a tip off line are also provided for communication.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 3

    Organogram

    MANAGING DIRECTOR
    MR BOKAMOSO K DZIRO

    OFF-SITE OFFICERS
    ON-SITE WORKERS

    Store Manager SAFETY


    COMPLIANCE
    OFFICER ADMINISTRATOR

    WASTE
    MANAGEMENT
    Cashier Shelf Packers Parcel CounterServer CLERK

    ACCOUNTANT
    Customer management
    (support & complaints
    handling) INVENTORY SUPERVISOR

    LOGISTICS SUPERVISOR
    General Labourers
    INTERACTION WITH THE NOMINATED CONTRACT MANAGER/CLIENT

    Client

    Procuring Entity Project Manager

    Contractor

    Only the Upper and Middle management of the company shall have access to the Contract Manager (See
    above Partial Organogram)

    UPPER MANAGEMENT-----MANAGING DIRECTOR

    The managing director shall oversee all communication with the contract manager, sign all documents, and
    put into effect all recommendations by the contract manager

    MIDDLE MANAGEMENT- (Store Manager, SHE Officer, and Administrator)

    The role of the Middle management will be to liaise with the contract manager on job-specific roles and
    matters as they pertain to the efficient rollover of the project.

    The Store manager/supervisor will ensure on-site implementation of contract manager queries and
    recommendations while the administrator will ensure a smooth and amicable relationship of the Off-site
    Office concerning the project. They shall deal solely with matters of invoices, supplier’s agreements,
    contractual agreements, dispute resolutions and leaves, staffing, permits, etc.
    COMPLAINTS PROCEDURE

    NOMINATED CONTRACT
    Level 4
    MANAGER

    MANAGING DIRECTOR Level 3

    STORE MANAGER
    Level 2

    SUPERVISOR
    Level 1

    LEVEL 1

    The 1st step in any complaints procedure will be to forward any queries, complaints, or pertinent
    information to any supervisor/site foreman on duty if at all that query or information is not directed
    against such a supervisor.

    LEVEL 2

    If the 1st step fails then one is at liberty to inform the store manager who shall take the necessary
    steps to address the issue.

    LEVEL 3

    If the second step fails or no remedial action is taken or is not satisfactory, then one is at liberty to
    direct their query or complaint to the managing director.

    LEVEL 4

    If all other listed steps prove futile, then the customer may forward their query or complaint to the
    contract manager with evidence of lack of remedial action at all other levels of redress.

    COMMUNICATION CHANNELS

    ANONYMOUS COMPLAINTS BOXES

    There will be numerous complaints or feedback boxes at the job site to allow people to send in their
    suggestions, queries, or complaints anonymously and discreetly.

    TIP OFFS

    A dedicated call line will be set up to ensure queries, complaints, and or tip-offs can be sent through.

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