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ISO Assignment

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Choosing an appropriate organisation

Step 1: Select an industry sector in which you are interested e.g. fashion retail, IT, hospitality,
manufacturing, etc.

Step 2: Select an international business in that sector. A feature of such an organisation must be that it
has a reliance on information systems (i.e. computer software, enterprise applications, decision support
systems, customer relationship management systems etc.) and technology (e.g. computers, smart
processing devices, etc) as part of their product offering or service provision. You must ensure that the
focus is on the operation and processes of the chosen organisation, using information systems and
technology.

Step 3: Ensure that the main activities of your organisation include the majority of the following:

• Manufacture and/or creation and maintenance of products and/or services

• Communication with business partners, customers and other stakeholders

• Management of relationships with partners, customers and other stakeholders

• Brand management and marketing in a variety of different markets

• Management and training of staff at all levels

• Management of infrastructure and operational costs

• Management of information systems and technology infrastructure

• Managing ethical, social and legal requirements

• Research and development of new products and/or processes

• Decision making, selling/distribution services, and logistics

• Project management and provision of specialist technical services

It is assumed that the organisation you have chosen will already have a variety of information systems
(software and hardware) or will need to update or acquire new systems as the organisation further
develops or expands.

Researching Your Organisation

Search on the Internet to choose an appropriate organisation; and use Internet resources to enable you
to understand the business mission, the products/services they offer, the operational processes, and the
business and technology context in which the organisation operates. You will need this information to
address the tasks given below. Do not limit yourself to web-based sources only; you should also use
academic, industry and other sources, that you find relevant.
Make sure your chosen organisation has some information relevant to the following aspects. This
research is part of the assignment; make notes as you sift through the available information.

• Existing Information systems and hardware infrastructure

• Relationship with partner organisations and customers

• Management of operational processes and inherent issues

• Technologies used for working practices and organisational processes

• Issues and limitations of existing information systems

• Strategies for innovation, improvement and expansion

• Strategies for marketing and customer profiling

• Policies on environmental issues and regulatory compliance.

Task 1 – 25 Marks

Organisations are generally required to comply with social, ethical and legal requirements.

a) Discuss why it is important for your selected business to satisfy such requirements. (10 marks)

b) Search the available literature about your organisation and critically evaluate how your organisation is
using Information Systems, to fulfil their social, ethical and legal obligations. (15 marks)

Task 2 – 20 Marks

Organisations are always keen to invest in new technologies. However, cost becomes a prohibitive
factor. Discuss the strategy that your organisation has in place to acquire or update technological
infrastructure, highlighting how your organisation generally attempts to reduce costs and yet achieve
the desired benefits.

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