Baguio SDO Citizens Charter
Baguio SDO Citizens Charter
Baguio SDO Citizens Charter
CITIZEN’S CHARTER
Value every citizen’s comments, suggestions, and If you are not satisfied with our service, your
needs; written/verbal complaints shall be attended to by the
Officer of the Day at the Public Assistance and
Complaints Desk.
Empower the public through 24/7 access to
information on our policies, programs, activities and THANK YOU for helping us continuously improve our
services; services.
All these we pledge because
YOU deserve no less.
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RECRUITMENT, EVALUATION, SELECTION AND APPOINTMENT
OF TEACHER I POSITION IN PUBLIC ELEMENTARY AND
SECONDARY SCHOOLS
Who May Avail of the Service? Guidance Coordinators and other teaching and related
teaching personnel except School Heads – Principals and
Head Teachers; and all Non – Teaching Group
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assessment of the Chairperson: ASDS
qualifications and
competencies of Members:
candidates for
appointment to the Admin. Officer V
vacancy. Admin. Officer II (HRMO)
11. Conduct further Head of the school where
assessments such as the vacancy exists
written examination, President of the Division
skills test, interview DepEd Employees Union/
and others among Non Teaching
qualified applicants. Association/ Faculty
12. Submit to the Association
appointing authority
the short list of five
ranking candidates
based on assessment
of determinant factors.
13. Assess the list of top
five candidates
submitted by the
PSB/C
14. Select the most Schools Division
qualified for Superintendent
appointment to the
vacant position.
Issue appointment in
accordance with
existing Civil Service
rules and regulations.
Posting of HRMO
appointment.
Who May Avail of the Service? Those who are actually teaching
Teachers providing special services with regular teaching
load
Permanent teachers
Master Teacher II
1. Master Teacher I (or ESP) for at least one year.
2. Very satisfactory rating as MT or ESP I
3. Bachelor’s Degree for Teachers or its equivalent as
provided in the Magna Carta for Teachers plus
completion of Academic Requirements for MA
4. 30 points in leadership potential and achievement on the
Division Level + 20 points in Leadership and Potential
provided the activities have not been credited in an
earlier promotion
Fees: None
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DURATION PERSON IN CHARGE
APPLICANT/CLIENT SERVICE PROVIDER
OF ACTIVITY
File application letter for the Examine the application letter and Within 1 hour Principal/Head
vacant position in the Office its supporting documents for their Teacher
of the Schools Division completeness and veracity; and
Superintendent indorse the same to the next
higher office
Who May Avail of the Service? All qualified candidates from within and outside of the
division where the vacancy exists
For Principal I
1. Pass the qualifying test.
2. Experience for at least 5 years in aggregate as Head
Teacher, Teacher – In – Charge, Master Teacher, and
Teacher III
3. Very satisfactory performance rating for the last rating
period prior to screening.
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Fees: None
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assessment of
determinant factors. Schools Division
13. Assess the list of top Superintendent
five candidates
submitted by the
PSB/C
14. Select the most
qualified for
appointment to the
vacant position.
Issue appointment in
accordance with
existing Civil Service
rules and regulations.
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? School Heads, Teachers and Employees
What are the requirements? 1. Personal Data Sheet (Form 212)
2. SALN
3. PRC License
4. Oath of Office
5. Position Description Form (CS Form 3)
6. Board Rating
7. NBI Clearance
8. Medical Examination Results (Urinalysis, Blood
Test, Drug Test, Neuro – psychiatric Exam)
9. Birth Certificate
10. Marriage Contract
11. Clearance from private or public institution or
school
12. Certification/Affidavit that the teacher or
employee is not currently employed in any
institution
13. Extract of Separation (transferees from other
Duration: Divisions)
Please refer below
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Division
Receive
appointments for Within 5
4 approval and mins.
SDS Secretary
signing
Approval and
Schools Division
5 signing of Within 5 days
Superintendent
appointments
Release
Within 10
6 appointments to
mins.
SDS Secretary
the HRMO
Submit
Within 1 hour HRMO
appointments to
7 CSC for
1-2 weeks
attestation
Retrieve
8 appointments Within 1 hour HRMO
from CSC
Release
9 appointments to Within 1 day HRMO
the teacher
End of Transaction
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? School Heads, Teachers and Employees
What are the requirements? a. For Teacher I – Teacher II
Any of the following:
1. BSE + 20 MA units
2. BSE + 20 years in service
3. BSE + 18 MA units + 6 years in service
4. BSE + 15 MA units + 8 years in service
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(District Level not included), educational travels,
authorship of educational materials.
Duration: Please refer below
Prepare
Within 20 HRMA/AA
6 endorsement to
mins. VI/Authorized
the Regional Office
Employee
End of Transaction
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? School Heads, Teachers and Employees
What are the requirements? Permanent Teachers and Employees
1. Duly accomplished Form 7
2. DTRs
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Receive from the
Submit the properly school Administrative Aide Form 7
accomplished Form 7 head/authorized VI/Authorized
Within
1 employee the
30mins.
Employee
Form 7 and check
its accuracy and
completeness
Administrative Aide
Forward the Form
Within 10 VI/Authorized
2 7 to the signing
mins. Employee
authorities
Administrative
Receive the Form
Within the Officer V & Schools
7 for certification/
3 day Division
Actual Signing
Superintendent
Administrative Aide
Retrieve signed Within 10
4 Form 7 mins.
VI/Authorized
Employee
Forward Form 7 to
RPSU, DepEd – Within 4 Administrative Aide
5 CAR for hours VI/Liaison Officer
processing
End of Transaction
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SERVICE DURATION PERSON IN
STEP APPLICANT/CLIENT FORM
PROVIDER OF ACTIVITY CHARGE
Receive the Form
Form 48,
Submit DTR and and check its Within 30 Administrative
1 accomplishment report accuracy and mins. Assistant III
Accomplish
ment Report
completeness
Prepare the
payrolls,
Obligation Within 20 Administrative
2 Request and mins. Assistant III
Disbursement
Voucher
Forward the
payrolls to the
Within 10 Administrative Aide
3 signing authorities
mins. III
for approval and
signing
Receive payrolls
and vouchers for
Within 20
4 review and
mins
Accountant II
preparation of
LDDAP
Within 20 Administrative
5 Prepare the PACS
mins. Assistant III
Signing of LDDAP
Within 30
6 and PACS
mins.
Accountant II/SDS
approval
Forward LDDAP
Within 5
7 and PACS to the
mins.
SDS Secretary
cash section
Submit LDDAP
8 and PACS to the Within 1 hour Cashier
bank
End of Transaction
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? Teachers and Employees, Employees from other
government agencies, visitors
What are the requirements? Accomplished Request Slip
Duration: Please refer below
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signature/actual
signing
Forward signed
certification for Administrative Aide
Within 5
5 releasing to
mins.
VI/Authorized
authorized employee
employee
Administrative Aide
Release of the Within 5 VI/Authorized
6 employee/Releasing
signed certification mins.
section
End of Transaction
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? Permanent Teachers and Employees
What are the requirements? a. Vacation Leave (Forced Leave, Personal Leave, COC)
1. CS Form 6 signed by the teacher/employee and
approved by the proper signing authorities
2. Filed at least 5 days prior to the effective date of
vacation leave
3. School, Division, and City Clearance for vacation
leave of thirty days or more
b. Sick Leave
1. CS Form 6 signed by the teacher/employee and
approved by the proper signing authorities
2. Filed immediately upon return to work
3. Medical Certificate for sick leave of more than 5
successive days
4. Division and City Clearance for sick leave of
thirty days or more.
c. Travel Abroad
1. Letter request favorably indorsed by proper
officials (School principal/school head to the
Schools Division Superintendent)
2. Duly Accomplished CS Form 6 filed two months
before the travel
3. School, Division, and City Clearance
e. Paternity Leave
1. CS Form 6 duly accomplished and signed by the
teacher/employee and approved by proper
signing authorities
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1.1.
Authenticated copy of PAPA or Decree of
Adoption
2. Birth Certificate
3. Marriage Contract
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? Permanent Teachers and Employees
What are the requirements? 1. Letter of intent to retire
2. Ombudsman Clearance
3. School and Division Clearance
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4. City Clearance
5. Service Record
6. Certification (Last day of Service)
Please refer below
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? School Heads/Principals
What are the requirements? SOB (School Operating Budget) with supporting
documents (photographs and bill of materials, etc.)
Duration: 35 minutes
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II. PROCESSING OF VOUCHERS
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? Employees and Suppliers
What are the requirements? FOR PURCHASES OF SERVICES: billing requests,
DTRs, Accomplishment Report
FOR PURCHASES OF GOODS: Accomplished PR,
canvass, abstract of bids, PO and other pertinent
documents
FOR TRAVELS: Accomplished itinerary of travel,
authority to travel, certificate of appearance, memo and
tickets
FOR REIMBURSEMENTS: Official receipts, trip tickets,
authority to travel and other required documents
Duration: 30 minutes
Employee submits
Checks and
itinerary, Authority to
processes Admin
3 travel, Cert of Appearance, within 5mins
documents Asst/Accountant
memo and tickets
submitted
Checks and
Employee submits OR, trip
processes Admin
4 Ticket, authority to travel within 5mins
documents Asst/Accountant
and other documents
submitted
Prepares voucher
and or LDDAP
SDS secretary forwards Admin
5 Signing and within 5 mins
Approved SOB Asst/Accountant
Approval of
Voucher
Signing and
Accountant, AO
6 Approval of within 5mins
V and SDS
Voucher
Forward to
SDS sec forwards approved cashier depending
7 within 2mins Accountant
Vouchers on fund
availability
END OF PROCESS
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? School Head/Principal and Employees
What are the requirements? Liquidation reports (LR) with proper attachments
Duration: 30 minutes
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Accomplished LR record LR
Review and
Wait for further notice evaluate within 10
2 Admin Asst
while LR is being evaluated completeness of mins
LR documents
Inform school
head and cashier
Receive notice for any
3 for any within 3 mins Admin Asst
unliquidated amount
unliquidated cash
advance
Refund unliquidated cash
advance to cashier and
4 Attach OR to LR within 2 mins Admin Asst OR
submit OR to accounting
office
Forward LR for within 10 Accountant
5
signing mins &SDS
Receive signed CDR & LR
Release LR &
6 for posting to transparency within 3 mins Admin Asst LR & CDR
CDR school copy
board
END OF PROCESS
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? Permanent Teachers and Employees
What are the requirements? 1. Accomplished application form
2. Pay Slip or Certified copy of payroll
Please refer below
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Within 20
8 Prepare check
mins.*
Cashier
Release check to Within 5
9 the borrower mins.
Fiscal Clerk/Cashier
XXXXX
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break) or as
needed
Who May Avail of the Service? End Users (All DepEd Personnel Concerned)
What are the requirements? Supplies Request Form
Duration: Varies
Request form to be
signed by the
2 Within 5 mins Supply Officer
Supply Officer
Supply
Within 15
3 Receive supplies Release supplies
mins
Officer/Supply
clerk
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break) or as
needed
Who May Avail of the Service? School Personnel
What are the requirements? Books Receipt Form
Duration: Varies
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to schools.
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break) or as
needed
Who May Avail of the Service? End Users (All DepEd Personnel Concerned)
What are the requirements? Disposal Request Form from the End - User
Duration: Depends on the Volume of the Equipment that will be
disposed
Waste
Depends on
Materials
the number of
Report
Prepare a request equipment to
Inspection
form for be disposed Supply Clerk
2 of
condemnation and the Supply Officer
Unservicea
availability of
ble
the
Equipment
signatories
Report
For Division-
wned
Equipment)
1. For Division-
Waste
Owned
Materials
Equipment
Upon the Report
(MOOE)
availability of Inspection
* Supply Officer
Inspection and the of
and COA
condemnation of signatories Unservicea
3 Representative
unserviceable and the ble
equipment volume of the Equipment
2. For City-
equipment to Report
be disposed Owned For City-
Equipment (
wned
o
* GSO and City Equipment)
Auditor GSO will
provide the
documents
xxxxx
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? Other Agencies, Private Individuals, DepEd Personnel
(teaching and non-teaching)
What are the requirements? Request Letter
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Duration: Please refer below
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? Pupils of DepEd – Division of Baguio City
Teachers and employees
Retirees for consultation as extended service
What are the Services available? 1. CS Forms
a. Form 86 – Return to duty
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b. Form 211 – Employment
c. Form 41 – Leaves
d. Medical Certificate
Schedule Of Availability of Service: Monday to Friday (8:00 AM – 5:00 PM); No noon break
Who May Avail of the Service? Pupils of DepEd – Division of Baguio City
Teachers and employees
Retirees for consultation as extended service
What are the Services available? 5. Oral examination
6. Dental Treatment
7. Chair side instruction
8. Classroom Health talks
Deliver dental
health talks inside
the classrooms
Distribute health
cards to pupils in
Dentist & Dental
the classrooms
Aide
Distribute dental
permits 1 or 2
days prior to
treatment
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number of
clients per
class
Give post-
operative and
home care
instructions
Within 10
including issuance Dentist
4 mins.
of prescription
medicines if not
available in the
clinic
End of Transaction
xxxxx
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? Out-of-School Youths (OSY)
Out of School Adults (OSA)
School Drop-outs
Prospective learner
What are the requirements? 1. 2 pieces of 2 x 12 ID Picture with name tag (Last
Name, First Name, Middle Name)
2. Photocopy of NSO Birth Certificate
3. Elementary: 11 years old and above
4. Secondary: completed elementary education and at
least 15 years old (and above)
Duration: Please refer below
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Teachers
*Bureau of Alternative
Learning System Staff
6 Undergo A & E Test Conduct A & E Test 5 hours
(from DepEd Central
Office)
End of Process
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? ALS learner, learner’s representative
What are the requirements? 1. ALS Learner’s Valid ID or Registration Slip
2. Representative’s valid ID and Learner’s ID or
Registration Slip
Duration: 15 minutes
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? All interested individuals
What are the requirements? Personal appearance
Duration: Please refer below
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End of Process
xxxxx
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? SEF Casual employees and former SEF employees
What are the requirements? Accomplished Request Slip
Duration: Please refer below
Schedule Of Availability of Service: Monday to Friday 8:00AM – 5:00 PM (No Noon Break)
Who May Avail of the Service? SEF Casual employees
What are the requirements? Duly accomplished form 6
Duration: Please refer below
1 Client will submit duly Receive form 6 10 mins Admin. Aide Form 6
accomplished and received
form 6
2 Recording and 30 mins. Admin. Aide
action of form 6
3 Preparation and 20 mins. Admin. Aide
signature of AO
transmittal
4 Submission to the 1 hour 30 Admin. Aide
CHRMO mins.
5 Approval and - CHRMO
signature by the
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head of office
6 Retrieval of 30 mins. Admin. Aide
approved form 6
End of Process
Schedule Of Availability of Service: Every 15th and 30th day of the month. NO NOON BREAK
Who May Avail of the Service? SEF Casual employees
What are the requirements? DTR, Accomplishment Report, Certificate of Appearances,
Other pertinent documents
Duration: Please refer below
1 Client will submit duly Receive form 6 10 mins Admin. Aide Form 6
accomplished and received
form 6
2 Sorting, 1 day after SEF payroll officer
compilation and the end of
submission of every payroll
papers to the city period
accounting office
3 Pre audit, City Accounting
encoding and office
printing of payroll
4 Retrieval of payroll 1 hour 30 SEF payroll officer
for signature to mins.
AO and SDS
5 Obligation of the 45 mins. SEF payroll officer
OBR by the CBO and CBO
6 Final audit of the CAO
CAO
7 Release of payroll 30 mins. SEF payroll officer
and signature of
City accountant
and treasurer
8 Preparation of City Cashier office
check
9 Check for 1-2 hours SEF payroll officer
signature of SDS
and Treasurer
10 Withdrawal and City Cashier office
release of salary
End of Process
1 Clients will submit the official Receives the 10 mins SEF payroll officer Official
receipt of the school and official receipt receipt
water bill and other
documen
ts
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2 Preparation and 4 hours SEF payroll officer
submission of
payroll
3 Signature and 2 hours SEF payroll officer
submission of
payroll for pre-
audit
4 Pre audit City accounting
office
5 Compliance of 1-2 days SEF payroll officer
audit findings
6 Release of payroll 30 mins. SEF payroll officer
and signature of
City accountant
and treasurer
7 Preparation of City Cashier office
check
8 Check for 1-2 hours SEF payroll officer
signature if SDS
and Treasurer
9 Withdrawal and City Cashier office
release of
reimbursement
End of Process
1 School heads will submit Receive 10 mins SEF payroll officer Certificati
certification certification on
2 Preparation of 1 day SEF payroll officer
payroll
3 Submission to the 1 hour SEF payroll officer
CAO
4 Pre audit City accounting
office
5 Compliance of 1-2 days SEF payroll officer
audit findings
6 Release of payroll 30 mins. SEF payroll officer
and signature of
City accountant
and treasurer
7 Preparation of City Cashier office
check
8 Check for 1-2 hours SEF payroll officer
signature if SDS
and Treasurer
9 Withdrawal and City Cashier office
release of student
incentive
End of Process
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