9 TLE-ICT

Quarter 1

LEARNER’S MATERIAL
  
TLE Grade 9
PIVOT IV-A Learner’s Material Module
Quarter 1 Module 2 WEEK
First Edition, 2020 2
2
 
Published by: Department of Education Region IV-A CALABARZON
Regional Director: Wilfredo E. Cabral
CLMD Chief: Job S. Zape, Jr.
 

Technology and
Livelihood Education
COMPUTER SYSTEM SERVICING
Quarter 1-Module2
APPLY QUALITY STANDARDS (AQS)

Development Team of the Module

 
Author:
Editor:
Reviewer:
Illustrator:
Layout Artist:
Management Team: , CID Chief
, SDO EPS In-charge of LR
Romyr L. Lazo, EPS In-charge of LR
, EPS Subject Area In-charge
Fe M. Ong-ongowan, Librarian
Lhovie A. Cauilan, Teaching Aid Specialist
 

Department of Education Region 4A CALABARZON

Office Address: Gate 2 Karangalan Village, Cainta Rizal
Landline: 02-868-257-73, Local 420/421
Email Address: lrmd.calabarzon@deped.gov.ph
 Guide in Using PIVOT Learner’s Material
 
 
For the Parents/Guardian
 
This module was collaboratively designed, developed and reviewed
 
by educators both from public and private institutions to assist you, the
teacher or facilitator in helping the learners meet the standards set by the
 
K to 12 Curriculum while overcoming their personal, social, and economic
constraints
  in schooling.

  This learning resource hopes to engage the learners in guided and

independent learning activities at their own pace and time. Furthermore,
  also aims to help learners acquire the needed 21st century skills while
this
taking into consideration their needs and circumstances.
 
As a facilitator, you are expected to orient the learners on how to use
this module. You also need to keep track of the learners' progress while
allowing them to manage their own learning. Furthermore, you are
expected to encourage and assist the learners as they do the tasks
included in the module.
 

 
 

 
For the Learner
 
This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and
time. You will have to process the contents of the learning resource while
being an active learner.
 APPLY QUALITY STANDARDS (AQS)
I What I need to know?

At the end of this module, the learners shall be able to apply quality standards in
computer systems servicing:
1. Assess own Work.
2. Engage in quality improvement.

Content Standard
The learner demonstrates understanding of basic concepts, underlying theories and
core competencies in computer systems and networks.

Performance Standard
The learner independently provides quality and marketable service in computer
hardware servicing in terms of computer systems and networks installation and
diagnose and trouble shoot computer systems as prescribed in the TESDA Training
Regulation.

I What is new?

Assessment: (Pre-Test)
Multiple Choice.
Direction: Select the best answer for each question. Write your answer on a separate
sheet of paper.
1. Which refers to the sets of rules that outline specification of dimensions, design of
operation, materials and performance, or describe quality of materials, products or
systems?
A. Workplace procedure C. Production Process
B. Standards D. Failure testing
2. Which behaviour affects the quantity of work in the workplace?
A. Tardiness C. Customer dissatisfaction
B. Negativism D. Failure to follow instructions
3. A source of potential damaged or harm.
A. Workplace C. Hazard
B. Assessment D. Failure Testing
4. Which behaviour affects the quality of work?
A. Ana arrives in the workplace 10 minutes late.
B. Joseph used his sick leave to attend to his friend’s party.
C. Stephen did not follow the specifications ordered by the customer.
D. Shela is always involved in arguments with her co-workers.
5. Which is an inappropriate physical behaviour?
A. Smoking in the workplace B. Lack of flexibility in response to problems
C. Insubordination D. Inappropriate or poor work methods
6. Which is a systematic approach to the elimination or reduction of rework, waste,
and losses in the production process?
A. Quality control C. Quality planning
B. Quality improvement D. Quality assurance
7. Which is a system in manufacturing for maintaining standards?
A. Quality control C. Quality planning
B. Quality improvement D. Quality assurance
8. Which refers to the process of identifying which quality standards to focus on and
then determine what to do?
A. Quality control C. Quality planning
B. Quality improvement D. Quality assurance
9. Which focuses on improving the production process?
A. Quality control C. Quality planning
B. Quality improvement D. Quality assurance
10. Which system or process is being implemented after the finished product is
completed?
A. Quality assurance C. Quality planning
B. Quality control D. Quality improvement

D What I know?

Activity 1. Matching type: Match column A. to Column B.

Column A. Column B
1. Physical Hazard a. Smoking, eating, drinking in
inappropriate places
2. Ergonomical Hazard b. hazards are a result of physical
factors that can result in
musculoskeletal injuries
3. Chemical hazard c. Resistance to policy, procedure,
work method changes
4. Biological d. Negativism, lack of cooperation,
hostility
5. Physchosocial e. hazards include those that can have
an adverse effect on an employee’s
mental health or wellbeing
6. Safety f. Destructive humor, sarcasm,
horseplay, fighting
7. Inappropriate behavior g. hazards that create unsafe working
conditions. For example, exposed
wires or a damaged carpet might
result in a tripping hazard
8. Resistance to change h. are environmental factors that can
harm an employee without
necessarily touching them,
including heights, noise, radiation
and pressure
9. Ianappropriate interpersonal relations i. hazardous substances that can
cause harm
10.Inappropriate physical behavior j. include viruses, bacteria, insects,
animals, etc., that can cause
adverse health impacts.
 D What is in?

Activity 2. Complete the table below by identifying the possible hazard that may
encounter in this workplace and how it will prevent.

Hazard Prevention

1.

2.

3.

4.

5.
 D What is it?

Assess own Work

Workplace Procedure is a set of written instructions that identifies the health

and safety issues that may arise from the jobs and tasks that make up a system of
work. A safe working procedure should be written when:
 Designing a new job or task
 Changing a job or tasks
 Introducing new equipment
 Reviewing a procedure when problems have been identified, example from an
accident or incident investigation.

A hazard is any source of potential damage, harm or adverse health effects on

something or someone. Basically, a hazard is the potential for harm or an adverse
effect (for example, to people as health effects, to organizations as property or
equipment losses, or to the environment).

The six main categories of hazards are:

 Biological. Biological hazards include viruses, bacteria, insects, animals, etc.,

that can cause adverse health impacts. For example, mould, blood and other
bodily fluids, harmful plants, sewage, dust and vermin.
 Chemical. Chemical hazards are hazardous substances that can cause harm.
These hazards can result in both health and physical impacts, such as skin
irritation, respiratory system irritation, blindness, corrosion and explosions.
 Physical. Physical hazards are environmental factors that can harm an
employee without necessarily touching them, including heights, noise,
radiation and pressure.
 Safety. These are hazards that create unsafe working conditions. For
example, exposed wires or a damaged carpet might result in a tripping
hazard. These are sometimes included under the category of physical hazards.
 Ergonomic. Ergonomic hazards are a result of physical factors that can result
in musculoskeletal injuries. For example, a poor workstation setup in an
office, poor posture and manual handling.
 Psychosocial. Psychosocial hazards include those that can have an adverse
effect on an employee’s mental health or wellbeing. For example, sexual
harassment, victimisation, stress and workplace violence.

Following certain procedures is very important to perform a given operation.

Students need to be aware of the type of hazards that are possibly present in their
work environment.
Procedure
1. Identify the hazard
2. Clear the area close to the hazard
3. Partition the hazard off or clearly identify the area to protect other people
from harm
4. If the hazard is easily and safely cleared, then do so
If not…
5. Report the hazard to the appropriate person (such as teacher in charge,
principal etc.) to obtain assistance
 6. Following clearing of the hazard fill out the correct documentation to assist
in identifying improved practice to reduce further incidence of hazards.

All hazards must be reported using Accidental Report form. This enables us to
track the kinds of hazards we have in our workplace, and take action where
necessary to make it safer for all student and clients.

Accident reports
Forms are used to give specific details with regards to the accidents happened
in the laboratory during experiments.

Accident reports contain the following details:

 Name of the person injured
 Date and time of the accident
 Type of injury
 First aid given ---
 Action taken to prevent further accidents

TYPES AND WORK-RELATED ERRORS

A. Quantity of work (untimely completion, limited production)
1. Poor prioritizing, timing, scheduling
2. Lost time Tardiness, absenteeism, leaving without permission Excessive
visiting, phone use, break time, use of the Internet Misuse of sick leave
3. Slow response to work requests, untimely completion of assignments
4. Preventable accidents
B. Quality of work (failure to meet quality standards)
1. Inaccuracies, errors
2. Failure to meet expectations for product quality, cost or service
3. Customer/client dissatisfaction
4. Spoilage and/or waste of materials
5. Inappropriate or poor work methods

Work Behavior Which Result in Performance Problems

A. Inappropriate behavior (often referred to as "poor attitude")

1. Negativism, lack of cooperation, hostility
2. Failure or refusal to follow instructions
3. Unwillingness to take responsibility ("passing the buck")
4. Insubordination Power games

B. Resistance to change
1Unwillingness, refusal or inability to update skills
5. Resistance to policy, procedure, work method changes
6. Lack of flexibility in response to problems

C. Inappropriate interpersonal relations

 Inappropriate communication style: over-aggressive, passive
 Impatient, inconsiderate, argumentative
 Destructive humor, sarcasm, horseplay, fighting

D. Inappropriate physical behavior

 Smoking, eating, drinking in inappropriate places
 Sleeping on the job
 Alcohol or drug use
 Problems with personal hygiene
 Threatening, hostile, or intimidating behavior

Engage In Quality Improvement

Parts of quality management

QI is part of quality management. It exists alongside quality control, quality

assurance, and quality planning. Below is an explanation of the four parts that make
up quality management.

Quality control
Quality control or QC is a system in manufacturing for maintaining standards.
Inspectors examine the final product to make sure it meets standards and
specifications. When the company provides a service, the inspector checks the end
results

Quality assurance
Quality assurance or QA is a program for the systematic monitoring of
different aspects of production. We also use QA for projects and services. QC occurs
after the finished product is completed, while QA happens before.

Quality improvement
Quality improvement or QI focuses on improving the production process.
However, the target could be any part of an organization.
One vital ingredient in successful and sustained improvement is how changes are
introduced and implemented.
Quality planning
Quality planning or QP refers to the process of identifying which quality
standards to focus on and then determine what to do.
Quality planning means planning how to fulfill process and product (deliverable)
quality requirements. Quality is the degree to which a set of inherent characteristics
fulfill requirements.”

Figure 1. The most common process for quality improvement

E What is more?
 Activity 3. Write QN if the statement affects the quantity of work and QL if
the statement affects the quality of work. Write your answers on a separate
sheet of paper.
______ 1. Poor scheduling of work
______ 2. Failure to meet expectations for product quality, cost or service
______ 3. Customer/client dissatisfaction
______ 4. Preventable accidents
______ 5. Misuse of sick leave
______ 6. Tardiness
______ 7. Slow response to work requests
______ 8. Break time
______ 9. Excessive visiting
______ 10. Spoilage and/or waste of materials.

E What I can do?

Activity 4.T-Chart dentify possible hazard at home/workplace and write how you
will prevent it. Write your answer on a sheet of paper.

Assess Hazard at home/Workplace Prevention

E What else can I do?

Activity 5. Interview one family member about their work experiences and in their
workplace environment. Ask them to give at least 5 Problems/errors encountered in
their workplace and how they managed and overcome it by completing the table
below. Write your answer on a separate sheet of paper.

Problems/Error Reasons / Source of the Remedy

encountered problem (how they overcome it?)
1.
2.
3.
4.
5.

A What I have learned?

POST TEST
True or False : Write true if the statement is Correct, Otherwise False.
________ 1. Standards are set of rules that describe quality of materials,
product or system.
________ 2. Quality assurance does not cover all the activities from design,
development, up to documentation.
________ 3. Customer service is a series of activities designed to enhance the
level of customer satisfaction.
________ 4. Customer service is not important in the company’s customer
value proposition.
________ 5. The durability of the work do not depend on the skills of those
who install it.
__________6. Poor attitude results in performance problem.
__________7. A safe working procedure should be written when retrieving old
tasks.
__________8. Preventable accidents may affect the quantity of work.
__________9. Following certain procedure is very important in performing given
operation or to a given event.
__________10. Safe working procedure should not identify the tasks that are to
be undertaken that pose risks.
B. Analyze the given picture below, and answer the Accident Report Form.

Answer
 Reference

1. ICT 9 Learning Module 2013. file:///C:/Users/Daisy/Desktop/CSS

%20MODULE%202020-2021/CSS%209%20MODULE/LM%209_learners
%20material.pdf
2. CSS 7- Module 2020-2021, Published by the Department of Education –
Division of Cagayan de Oro.
3. CSS 9- Module 2020-2021, Published by the Department of Education –
Division of Cagayan de Oro.
4. CSS Senior High School Module 2020-2021, Published by the Department of
Education – Division of Cagayan de Oro.
5. https://www.highspeedtraining.co.uk/hub/hazards-in-the-workplace/
6. https://www.google.com/search?
q=hardware+component&tbm=isch&source=iu&ictx=1&fir=Mf5P26AdDdvS4M
%252C1ERXZykWTivlHM%252C_&vet=1&usg=AI4_-
kSG2xYvH6uUtBK31QDRHVc3Z2pXMg&sa=X&ved=2ahUKEwiUx-
LfgcjrAhV5xYsBHZ1eBkcQ_h16BAgKEAQ#imgrc=JtmWqtj52DWxvM
For inquiries or feedback, please write or call:
 
Department of Education Region 4A CALABARZON
 
Office Address: Gate 2 Karangalan Village, Cainta Rizal
 
Landline: 02-8682-5773 local 420/421
 
Email Address: lrmd.calabarzon@deped.gov.ph