Catering Industry

Stakeholders

ACTOR What they can do on the software created

Employee/Cus ● Employees can order food online without wasting their
tomer productivity time .
● Food will be delivered to their workstation at a specified date
and time .
● They can order the food which they want to eat .

Canteen ● Canteen Manager will be able to handle online all food related
Manager queries . Where as previously canteen manager was dealing
with personally .
● Canteen manager only needs to handle chefs .

Delivery Boy ● With this service delivery boy will get sufficient time to get
deliver food to employee workstation .
● Delivery boy will be earning a incentives also to get deliver
food on time .
● Delivery boy can check order through this system directly and
as well time of preparation .

Payroll ● HR payroll section will be checking how many employees are

system using food online .

● Which food is mostly ordered by employees and how much it is

cost to employee .

Management ● Management using this software can decide which dish is most
popular by employees .

● Satisfaction of the employees using the system . This should be

tracked on the basis of feedback submitted the employee.

● Increase average effective work time by 30 minutes per

employee per day.

Stakeholder Major Value Attitudes Major Interest Constraints

Management Management Strong Employees None
want to commitment productivity
improve and cost
employees reducing
productivity ,
cost saving,
 less manpower
to be used and
to reduced
food wastage
Canteen Staff Reduce Concern about Job prospects Training need
number of staff food delivery to be given to
and more staff for using
efficient use of internet ,
staff time delivery boy
throughout the require
day for better
customer
feedback
Employee Order food as Strong Simple to use , Social meeting
per their wish , recommendatio food during lunch
productivity n availability and hours will be
will increase , choice of food , discontinued
time saving delivery option
Payroll They don’t Recognize the Changes in Do we need to
management have any value to the payroll change payroll
benefit. They company and calculation system as well
need to setup employee
payroll
deduction
scheme for
food delivery
Canteen / Sale will be Receptive Easy to use Staff and
Menu increase and application , capacity to
manager food wastage staff wise handle order
will be reduced tracking for levels ,
, staff will be food delivery computer
used experience is
effectively require.

Problem Definition and Solution

● As per management employee are taking around 60 minutes for lunch break with this
system they can reduce this time. As employees are not able to find place and their
favourite dish on time so they need to wait for those things around 30 minutes .
Whereas eating food will take only 10 to 15 minutes .
● As per employee they have to wait for more than 30 minutes which is impacting their
daily office productivity. Food will not be available as per their choice. Time is more
concern.
● Canteen need more man power to handle all employees / customer manually . Which
will cause more cost. Canteen will be overcrowded. They will not be able to deliver food
as per employee choice.
 Solution : After creating a canteen online sytem to order food online and get deliver
foos at workstation :
The ordering system will give following benefits :

 Food will be deliver to the specified location at specified time as per employee
wish.
 Canteen Menu order will be able to create , delete , modify , and view.
 Employees can register / deregister for payroll deduction for using food service
and only those employee can use this service who are register for the same.
 Summarised order list for the day for canteen staff to prepare food.
 Provide complete system access for authorized employees or canteen staff /
manager to generate revenue report .

Advantages and Objectives

Advantages of the Canteen Ordering System:

● Employees will get food as per their choice at their workstation . They no need to wait in
queue for food . Which will increase their productivity.

● The food wastage will be reduced .

● This will reduce the cost as more man power is not require to handle employees queries.
It can be done through online so only canteen manager can handle .

● Delivery boy will get sufficient time to deliver food as they can track online if food is
ready or not .

Objectives:

● Mention in points what will be objective of the system.

● Main objective is to reduce food wastage . Reduce canteen food wastage by a minimum
of 30% within 6 months following first release. Value of food thrown away each month
by examine the canteen inventory.

● Previous 25% wasted must plan for less then 15% .

● Reduce canteen ordering cost by 15% within 12 months following initial release.
● Increase average effective work time by 30 minutes per employee per day within 3
months.

● By making the ordering process automated and by delivering the food to the user’s
workstation the canteen will be able to operate with lesser manpower.

Existing System

● How is the existing system? Does it have any of the mentioned features already?
 ●

Proposed System

What is the proposed solution or system? Mention in points how the system itself will be for the
user.

● User friendly interface.

● Employees can enrol through payroll deduction for using food ordering online.
● Menu will be as per employee’s choice and they can order food as per their choice.
● Can order more than a variety.
● Can view order history and cost details.
● Choice of eating food . They can eat food either workstation or at canteen.
● No need to wait for a long time.
● Management can control offers can be made easily over the portal offering employees
and improved experience.
● Enable cut off time at selected time 12:30.
Scope using use case diagram (UML)

Login to payroll
Checked list of employees
C Register and website
who are register for system
and deregister for system

Check menu and

select the food
 z

What is the amount need

to be used for deduction
Employee
Check previous HR
order history and
amount

Login to System
Order placed and
confirm delivery
location
Checked order details
and delivery details
If Delivery location is
canteen booked
canteen table
Instruction is given to
chef to prepare food as
per order
Submit Feedback Canteen

Manager

Food is ready to
deliver

Delivery details with

location like which
floor . Food is handover to
delivery boy and
instruction is given for
Food is delivered delivery location
and order is
Delivery closed
Boy
Order is closed

Management will
generate the report for
System Maintenance staff productivity and food
wastage

Which is order most as per

Admin order history and revenue Managm
generate ent
The Main Features which need to be developed
 Application for ordering food online . Where employee can chose food as per
their wish.
 The menu option which need to be updated daily basis as per canteen manager.
 Application should be platform comfortable and it can be open in intranet or
internet .

In Scope

● Mention the name of features and what they are used for.
● This website will be applicable only for Unilever Employee for ordering food .
● This application will allow to capture food payroll registration / deregistration ,
ordering food as per their wish , feedback , menu detail.

● Application will provide all the details to HR for those employee who are registered for
food ordering system.

● It should have all login details as well and it should be same as company login details.
● Application should allow management to generate report for food and wastage food
detail.

● Application should be able to provide all the details about manpower .

● It should show the status of food ordering from starting to till it get delivered to location.
After delivery it should closed.

Out of Scope

● What are the facilities or features—for both patron and the canteen—the are out of
scope or cannot be implemented now.

● Choice of delivering either canteen or workstation in release 2.

● Employee need to register/ deregister for ordering online food and it should be updated
in payroll system.

Activity Diagram for the System:

Create an activity diagram for the system.

ER Diagram for the System:

Create an ER Diagram for the system you have designed.

Preconditions and Triggers: Example
  Precondition: Employee has an salary account and registered with salary
deduction policy .
 Precondition : Canteen manager need to have account for canteen system.
 Employee should be able to select order easily .
 Manager should be able to get a list of order for the day by 11:00 am .
 The delivery boy should have list of delivery.
 The employee should be able to select seating criteria through canteen system.
 The canteen manager a summarized list of meals to cook .
 Delivery boy needs to pick meal and need to aware about the delivery place.

What are the Data Elements ?

Users , Menus, Orders , Feedback , Delivery, Seating Option

In Case of errors , what happen ?

Contact Support – Incident Management Process

Business Requirements:

Business objective – 1:

 Reduce Canteen food wastage by a minimum of 30% within 6 months following first
release .
 Scale : value of food thrown away each month by examining the canteen inventory.
 Previous – 25% wasted.
 Must Plan for : Less than 15%.
Business objective – 2:

 Reduce canteen ordering cost by 15% within 12 months, following initial release.
Business objective - 3:

 Increase average effective work time by 30 minutes per employee per day within 3
months.
Business objective - 4:

 By making the ordering process automated and by delivering the food to the user’s
workstation, the canteen will be operate with lesser manpower.

Functional Requirements

● Write down all the functional requirements for the system.

● Users need to create account , login ID, password and they should be able to recover
the password.

● An Admin should assign the role to users, which reflects their position for example
canteen manager, delivery boy , employee , management, HR , and as well as they
can able to create incident.
 ● For salary deduction they will be able to login with their company credential and it
should be with employee id and workstation details.

● Stakeholder should have access as per their roles.

Nonfunctional Requirements
 Write all the nonfunctional requirements for the system.
System Requirement:
Usability:
Environments