Social Media, Cyber-Aggression and Student Mental Health On A University Campus
Social Media, Cyber-Aggression and Student Mental Health On A University Campus
Social Media, Cyber-Aggression and Student Mental Health On A University Campus
To cite this article: Faye Mishna, Cheryl Regehr, Ashley Lacombe-Duncan, Joanne
Daciuk, Gwendolyn Fearing & Melissa Van Wert (2018): Social media, cyber-aggression
and student mental health on a university campus, Journal of Mental Health, DOI:
10.1080/09638237.2018.1437607
Article views: 21
ORIGINAL ARTICLE
Abstract Keywords
Aim: Information and communication technologies (ICTs) offer immense benefits for university Cyber-aggression, college students, university
students including enhancing engagement and connections with others and promoting self- students, social media, information and
directed and interactive learning. Perceived anonymity and the absence of social cues, communication technologies, mental
however, may contribute to risk of interpersonal aggression. While extensive research examines health
bullying in child and adolescent educational settings, this study addresses a gap regarding
post-secondary environments. History
Methods: An internet-based survey was provided to 5004 university students to examine the
nature, extent and consequences of cyber-aggression. The survey received a response from Received 27 June 2017
1350 students, a response rate of 28.5%. To enable further exploration, nine focus groups and Revised 10 December 2017
eight individual interviews were conducted. Accepted 20 December 2017
Results: This exploratory study found one quarter of respondents had a private video or photo Published online 13 February 2018
shared without their permission and 28% were sent angry, vulgar, threatening or intimating
messages. Perpetrators were most likely to be a friend (50%), another student (20%) or an
intimate partner (18%). Focus group data revealed risks of ICTs and the need for resources and
support to address students’ wellbeing in the context of cyber-aggression.
Conclusion: Cyber-aggression is experienced by a significant minority of university students,
impacting their sense of wellbeing and mental health.
Introduction
completely remove (boyd, 2007). ICTs are changing the
University students spend a significant amount of time online way post-secondary students socialize and engage in mean-
and typically communicate via text messaging and social ingful positive relationships and have also created new ways
media multiple times per day (Bennett et al., 2011; Whittaker for individuals to engage in aggressive behavior.
& Kowalski, 2015). Social media applications (‘‘apps’’) have Cyber-aggression is defined as intentional harm carried out
not only experienced a burgeoning popularity on university through electronic means to an individual or a group of
campuses across North America (Whittaker & Kowalski, individuals of any age, who perceive(s) such acts as offensive,
2015), but are also commonly developed by current or recent derogatory, harmful or unwanted (Grigg, 2010). It includes
university students (e.g. Facebook, Snapchat, Yik Yak and hostile behaviors such as name-calling, threatening, stalking,
Instagram; Colao, 2014; Kokkinos et al., 2014). The explosion sexual harassment and revealing of personal information
of information and communication technologies (ICTs) use has (Bennett et al., 2011; Wright & Li, 2013). A characterizing
changed the nature of relating to friends, family, colleagues and feature of cyberbullying is the repeated nature of the behavior
others, with several intrinsic features of new technologies (Tokunaga, 2010, p. 278). Most studies on university students,
influencing the nature and outcomes of social interactions. however, utilize the terms cyberbullying and cyber-aggression
While the benefits of ICTs for university students include interchangeably, referring to a range of non-repeated acts as
enhanced engagement and connections with others and cyberbullying. As such, the remainder of this literature review
promotion of self-directed and interactive learning, ICT utilizes these terms interchangeably.
environments typically offer fewer social cues than face-to- The university campus is one setting in which cyber-
face environments. ICT users often have lower inhibition and aggression may occur; students spend a significant amount of
greater spontaneity and a sense of perceived anonymity (Ang time using ICTs to complete school work and build and
& Goh, 2010; Hinduja & Patchin, 2009). Further, online maintain relationships, while often being subject to less
content is searchable, replicable, visible to a potentially restrictive monitoring than they experienced in middle or high
limitless audience and difficult if not impossible to school (Kokkinos et al, 2014; Whittaker & Kowalski, 2015).
Prevalence estimates for cyber victimization, most specific-
Correspondence: Faye Mishna, Factor-Inwentash Faculty of Social
Work, University of Toronto, 246 Bloor Street West, Toronto, ON, ally cyberbullying, among university/college students range
M5S 1V4, Canada. E-mail: f.mishna@utoronto.ca from 10.0 to 55.3% (Cunningham et al., 2015; Faucher et al.,
2 F. Mishna et al. J Ment Health, Early Online: 1–8
2014; Kraft & Wang, 2010; Wensley & Campbell, 2012; number of students by campus, level and year of study
Whittaker & Kowalski, 2015). According to one study, 55% received the invitation to participate in the survey. A total of
of undergraduate students reported witnessing cyberbullying 1414 students responded (28.5% response rate) of whom 1350
(Whittaker & Kowalski, 2015) and in another, 100% of male completed the survey.
respondents knew someone who had been cyberbullied The survey inquired about victimization, witnessing and
(Walker et al., 2011). Prevalence estimates for admitting to perpetration of cyber-aggression including: (i) frequency, (ii)
have perpetrated cyberbullying range from 2.6% of women by whom and (iii) student response. It further inquired about
and 9.2% of men (Wensley & Campbell, 2012) to 14.0% participant sociodemographics and knowledge of cyber-
overall (Kokkinos et al., 2014; Lembrechts, 2012; Whittaker aggression policies/prevention efforts at the university. Skip
& Kowalski, 2015). logic was employed, prompting participants to answer
The online environment provides a new platform for questions only if they reported experiencing, perpetrating
misogyny and gender-based aggression (Bartow, 2009), and/or witnessing cyber-aggression. At the end of the survey,
including sexual harassment, coercion to elicit sexual cooper- participants had the option to enter a raffle for one of two iPad
ation (Barak, 2005) and intimate partner violence mini 4 s (approximately $505 CAD). Winners were selected
(DeKeseredy & Kelly, 1993; Wenker & Gorchynski, 2004). using a random number generator. The survey was adminis-
For example, the non-consensual production and/or distribu- tered via the Baseline Tool (through Campus Labs/Higher
tion of sexual images may occur in the context of violent One), a secure survey tool used by the university.
relationships as tools to threaten and control current or former
partners and also in the context of relationship breakdown Focus group data collection
(commonly referred to as ‘‘revenge porn’’; Henry & Powell, At the end of the survey, students were asked to provide their
2015). The harm associated with these experiences is often email address if they were interested in being contacted to
trivialized (Citron, 2009; Citron & Franks, 2014). participate in a focus group about their online/social media
College/university students who report being cyberbullied experiences. Focus groups were stratified by campus location
are more likely to experience depression, generalized anxiety, (Campus 1, 2 and 3) to ensure representation of students from
phobic anxiety and paranoia compared to their peers (Aricak, each campus. Focus groups were 60 to 90 min in neutral
2009; Schenk & Fremouw, 2012), lower levels of academic locations. They were co-led by a facilitator (university staff
commitment, difficulties in interpersonal relationships member) experienced in dealing with emotional matters and a
(Faucher et al., 2014; Kokkinos et al., 2014), and higher trained PhD level research assistant. When only one student
levels of suicidal ideation, planning, and attempts (Schenk & who had signed up for a focus group appeared, we proceeded
Fremouw, 2012). Victimization is associated with negative with individual interviews with the consent of the attending
coping strategies, such as alcohol consumption, among both participant. This resulted in eight individual interviews.
male (Schenk & Fremouw, 2012) and female students Open-ended questions were asked about ICT usage, cyber-
(Bennett et al., 2011). The aim of this study was to further aggression and resources and supports. Before the end of each
examine the nature, extent and mental health consequences of focus group, students were provided with an on-campus
cyber-aggression in a Canadian university population. resource information sheet outlining services available to
students.
Methods
Study design and sample Quantitative and qualitative data analyses
A mixed-methods approach was employed, drawing on Quantitative data were analyzed using univariate statistics
quantitative cross-sectional survey data and qualitative focus (e.g. means, standard deviations for continuous variables and
group data, to address limitations inherent in mono-method frequencies for categorical variables) to summarize variables
approaches (Johnson & Onwuegbuzie, 2004). The quantita- and bivariate statistics (chi-square or t-tests) to determine
tive data provide results that may be generalizable across the significant associations between (a) experiencing cyber-
university setting while the qualitative data provide richly aggression within the past six months (yes vs. no), (b) the
contextual information to inform a deep understanding of cumulative number of cyber-aggression acts endorsed, (c)
cyber-aggression experiences among students on a university identifying a mental health consequence of cyber- aggression
campus. The study inclusion criteria were: (1) current and d) sociodemographic characteristics (gender, disability,
enrolment as an undergraduate or graduate student at the ethnicity, citizenship, campus and student level). All analyses
University and (2) a minimum age of 17 years. The study was were conducted using IBM SPSS 24 (IBM Corp, 2016).
approved by the University Research Ethics Board. Focus groups were recorded, transcribed and analyzed
using thematic analysis techniques congruent with a grounded
theory approach whereby transcribed interviews were coded
Survey data collection
line-by-line, followed by categorization of codes and theme
An internet-based survey was developed through a robust generation using open, axial and selective coding until data
review of the literature. A stratified random sample of saturation was reached, permitting rich understanding of
undergraduate (4009) and graduate (995) students (5004, participant experiences (Corbin & Strauss, 1990). The
total; approximately 6% of students) was selected between transcripts were coded using NVivo (QSR International Pty
December 2015 and April 2016. A random sample of degree- Ltd), data analysis software for qualitative research. To ensure
seeking students was selected to ensure that a proportionate trustworthiness, a second coder (trained in qualitative data
DOI: 10.1080/09638237.2018.1437607 Cyber-aggression and student mental health 3
analysis) coded nine transcripts, independently. Peer debrief- Quantifying social media use and cyber-aggression on
ing and support (PDS; Padgett, 2008) occurred throughout the a university campus
process between the coders and senior author. PDS involved
Table 2 depicts the frequency of experiencing, perpetrating
review of the codebook and themes and was used to discuss
and witnessing six cyber-aggression events one and two or
coding disagreements to arrive at a consensus.
more times. One quarter of respondents had a private video or
photo of them shared one or more times without their
Results
permission and 28% were sent an angry, rude, vulgar,
Participant characteristics threatening or intimidating message online or through text
Participant characteristics for survey respondents (n ¼ 1350) message. Nineteen percent had been excluded in a purposely
can be found in Table 1. Focus group and interview hurtful way and 14% had false rumors spread about them
participants included male (n ¼ 9) and female (n ¼ 22) online or by text. Fewer respondents mentioned someone
students, representing two of the three campuses (Campus impersonating them (9%) or publicly posting a hurtful
1; n ¼ 24 and Campus 2; n ¼ 7) and undergraduate (n ¼ 28) comment (9%). Just under half reported experiencing another
and graduate (n ¼ 3) students. The survey respondents ranged negative online experience.
in age from 17 to 62 years. The mean age was 20.9 (standard Fewer respondents reported perpetrating cyber-aggression.
deviation(SD): 3.9) years for undergraduates and 28.4 years About 20% sent angry, rude vulgar, threatening or intimating
(SD: 6.9) for graduate students. The majority of respondents messages one or more times, 15% had shared a private video
were female, 60.6 and 38.5% were male. Almost one quarter or photo of someone without permission and 10% had
(23.3%) reported one or more disability. One third (31.5%) excluded someone in a purposely hurtful way. Over 1/3
identified as White, followed by Chinese (24.7%), South reported having seen or heard each of: the sharing of a private
Asian (16.7%) and Black (4.1%). Almost 80% were Canadian video or photo without permission; someone receiving an
citizens, 8.4% were permanent residents of Canada and 11.9% angry, rude vulgar, threatening or intimating message; public
were citizens of another country. posting of hurtful comments and other negative online
experiences.
Bivariate analyses were conducted to determine whether
Table 1. Participant characteristics (n ¼ 1350). sociodemographic factors were associated with experiencing
any type of cyber-aggression and cumulative number of
Characteristica n % Mean SD
cyber-aggression acts endorsed (Table 3). A higher proportion
Age 22.3 5.4 of students with the following sociodemographic character-
Gender (n ¼ 1342)
Female 813 60.6% istics reported experiencing any type of cyber-aggression:
Male 517 38.5% South Asian (compared with those of White, Chinese or other
Trans person or agender 12 0.8% ethnicity); students at one of the two smaller campuses
person or other (compared with main campus); undergraduate students
Sexual orientation (n ¼ 1321)
Heterosexual/straight 1185 89.7 (compared with graduate students) and students who reported
Gay, lesbian, bisexual or queer 117 8.9 having a disability (compared with those reporting no
Asexual or other sexual orientation 19 1.4 disability), respectively (p50.05). These students reported
Disability experiencing a higher mean number of cyber-aggression
Any disabilityb 314 23.3
No disability reported 1036 76.7 items, as did male students (p50.001).
Race/ethnicityc Table 4 shows the relationship of perpetrator to the victim
White 425 31.5 and the victim response, by type of cyber-aggression. Among
Chinese 334 24.7
the six acts explored, friends were most often the perpetrators.
South Asian 226 16.7
Black 55 4.1 Intimate partners were the second most often to share, without
Other ethnicity 310 23.0 permission, a private video or photo (15%). Participants
Citizenship status reported that it was most often another student at the
Canadian citizen 1077 79.8
Non-citizens (Canadian permanent 273 20.2
University who was not a friend, who excluded them in a
resident, student visa or purposely hurtful way (22%) and/or spread false rumors about
non-immigrant visa) them online or by text (31.3%). A friend was reported most
Campus likely and an anonymous person was second most likely, to
Campus 1 884 65.5
Campus 2 263 19.5 send rude or intimidating messages, to impersonate partici-
Campus 3 203 15.0 pants or to publicly post a hurtful comment about them. Most
Level of study (n ¼ 1317) participants ignored the cyber-aggressive acts, followed by
Undergraduate 1093 83.1 telling a friend and an intimate partner. Few participants
Graduate 224 17.0
reported telling a parent, another family member or a
a
n ¼ 1350 unless otherwise stated. university staff member.
SD: standard deviation. In response to an open-ended question about the impact of
b
Any disability includes: hearing, sight, speech, mobility, learning,
mental health, other or a combination.
experiencing cyber-aggression, participants made a total
c
Only the four most commonly reported race/ethnicities are present in of 1669 comments. One-third identified impact related to
this table; Other ethnicity includes: Indigenous, Filipino, Latin mental health, including feeling ‘‘emotional impact/stress
American, Arab, West Asian (e.g. Iranian, Afghan), Korean, and anxiety’’ (18.5%), ‘‘scared or uncomfortable’’ (6.1%),
Japanese and Other.
4 F. Mishna et al. J Ment Health, Early Online: 1–8
Table 2. Frequency of experiencing (victimization), perpetuating or witnessing cyber aggression events within the past six months (n ¼ 1350).
Table 3. Bivariate associations between cyber-aggression experience, cumulative number of cyber-aggressive acts experienced, reporting mental health
consequences of cyber aggression and sociodemographic factors (n ¼ 1350).
of young adults aged 18 to 40 years (n ¼ 40) found that knowledge among university students (n ¼ 121), of options for
sexting occurred across contexts of casual sexual, dating and responding to cyberbullying at the institutional level.
intimate relationships, with varied motivations (e.g. sexual Faucher et al. (2015) reviewed policies potentially relevant
arousal, flirtation or humor; Burkett, 2015). The study to the handling of cyberbullying in 74 Canadian universities,
corroborated our findings and points to the need to separate noting that they fall into three clusters: codes of conduct and
consensual sexting from experiences that involve violations of discipline; policies related to the use of electronic commu-
privacy, trust and consent (Burkett, 2015). Education on these nications and policies related to harassment and discrimin-
differences is needed among students and university ation. Despite the potential relevance however, only one-third
administration. of the policies reviewed specifically referenced ‘‘cyber’’
The findings that students with a disability and South behaviors, suggesting that existing policies do not fully reflect
Asian students were more likely than other students to report the current experiences of students. The authors note that
experiencing any type of cyber-aggression, requires further refining these policies requires careful consideration of the
investigation. One element that is not clear is whether the nature of universities and the possible values in tension that
aggression is perpetrated by those within subgroups of can emerge. Education and awareness are perhaps the most
students or by others. On one hand, according to our focus important avenues for addressing safety and aggression in the
group analysis, ICT use enables youth in marginalized cyber world. Research has found that a large majority of
communities to connect and find a community. Several college students expressed interest in receiving education on
studies support this finding, demonstrating that the online this issue (Zalaquett & Chatters, 2014). Zalaquett & Chatters
environment fosters community connection and empower- (2014) highlight the need for education on not only
ment for youth who experience marginalization, including cyberbullying but also on the promotion of healthy commu-
indigenous youth (Rice et al., 2016), transgender youth of nication (p. 6). This recommendation corresponds to the
color (Singh, 2013) and urban sexual and gender minority understanding that bullying is a relationship issue, requiring
youth and young adults (Craig et al., 2015). Qualitative interventions that aim to improve relationships (Pepler, 2006).
studies, however, have also highlighted the risks of bias-based Acknowledging and addressing cyber-aggression is of
cyber-aggression for marginalized youth (Kosciw et al., 2010; utmost importance to enhance mental health and wellbeing
Rice et al., 2016). Bias-based cyberbullying is ‘‘a pattern of among university students. Similar to findings from a study of
behavior motivated by intolerance towards others due to real cyberbullying among students across four Canadian univer-
or perceived aspects of their identity’’ (Mishna and Van Wert, sities (n ¼ 1925; Faucher et al., 2014) and literature related to
2015, p. 38). It is critical to conduct further research with university students (Aricak, 2009; Schenk & Fremouw, 2012),
university students to better understand the risks and benefits participants identified the impact of cyber-aggression on
for specific groups of students, including racialized or ethnic student mental health and wellbeing, including fear, discom-
minority students and those with mental health issues fort, stress and anxiety. Our findings suggest these are not
(Hamilton et al., 2014). experienced equally among students – those with a disability
The second most frequent perpetrator for some acts of and those in a smaller campus community are more likely to
cyber-aggression was an intimate partner. This is consistent report negative mental health consequences. Our findings
with Marganski & Melander’s (2015) findings that 73% corroborate other research that a comprehensive approach
(n ¼ 540) of college students experienced cyber intimate may be beneficial to address cyber-aggression (Cunningham
partner aggression. Other studies have shown that these et al., 2015; Faucher et al., 2014). Moreover, programs should
experiences may be frequent; for example, Borrajo et al. take into account differing student needs based on socio-
(2015) found that cyber-dating abuse victims were victimized demographic and geographical characteristics.
an average of 23 times in the last six months. Most Students more frequently reported witnessing, rather than
universities provide services and education with respect to experiencing or perpetrating, each cyber-aggressive act,
sexual violence, which may overlap with intimate partner which corresponds to findings of other studies of university
violence (IPV). In addition, IPV-specific services such as students (Cunningham et al., 2015; Whittaker & Kowalski,
campus awareness campaigns, cyber-dating abuse prevention 2015) and children and youth (Mishna et al., 2010). These
programs and education on reporting incidences of abuse, results have implications for future research and underscore
help-seeking and technology safety are needed to prevent and the need to incorporate cyber-aggression into other bystander
support persons affected by intimate partner cyber-aggression education programs on university campuses (Grigg, 2010). A
and to mitigate in-person IPV (Borrajo et al., 2015; meta-analysis (n ¼ 12 874 students) found that school-based
Marganski & Melander, 2015). bullying prevention programs significantly increased bystan-
As with previous research on youth (Finkelhor et al., 2000; der intervention (Polanin et al., 2012). Universities could
Mishna et al., 2014) and with university students (Kraft & build on successful elements of school-based bullying
Wang, 2010), the findings suggest that students most often do prevention programs.
not report cyber-aggression, particularly not formally (e.g. to Recruitment and data collection strategies are limitations
their institution). This finding is consistent with results of other in this study. Despite a random sampling strategy, the
studies which show that college students, particularly men, do quantitative sample was slightly over-representative of
not disclose difficulties such as depression (Tang et al., 2014). female students (e.g. general university population is 55%
Our results also indicate that students are largely unaware of female; study sample is 60.6% female); it was, however,
resources related to cyber-aggression at the institution. representative with respect to age (University of Toronto,
Molluzzo & Lawler (2012) similarly identified a lack of 2015). Our qualitative sample recruitment was met with poor
DOI: 10.1080/09638237.2018.1437607 Cyber-aggression and student mental health 7
turnout, was predominantly female and did not include Anticipated distress and associations with risky behaviors. Violence
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