EBOOK

HE A LTHCA RE INTEGR ATION

Prescription AGNO S I S

for disruption
D I
01

How connected systems bring healthcare payers,

providers, and life sciences organizations together N
PT IO
to improve care outcomes
S CRI
PR E
02

RE
03

CU
Contents

The diagnosis: The prescription: The cure: Charting a digital

Industry disruption 07 API-led connectivity 13 future for healthcare 27
Addressing the pain points 08 Drive accelerated project delivery 14 A modern solution 28
Leveraging technology to enable Close the IT delivery gap 16 Conclusion 30
more proactive patient care 09
Hospitals and health systems 18
The healthcare IT delivery gap 10
Health payers 21
The connnectivity burden 12
Life sciences 24

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Introduction: Changing landscape of healthcare
The healthcare industry is at a crossroads. From overflowing intensive care units and overworked
clinicians and staff to grappling with supply chain issues involving PPE and respirators, COVID-19
has tested our current health systems, including:

→Patients
electing to postpone well visits COVID-19 has forever changed the healthcare
and preventative care and procedures. landscape, with lasting effects on how
healthcare moves forward — and they all
→Growth
in telehealth and virtual care. come with significant costs. Yet, even before
the pandemic, the industry was already
→Staffing
shortages with COVID-posi-
experiencing disruption. Multiple challenges
tive employees or forced quarantines
already facing the healthcare industry prior
due to exposure and staff burnout.
to COVID-19 are compounding the strain on
→The
struggle for health systems to stand resources, and are all contributing factors
up support services for their workers, like to a growing tax on the entire system.
mental health programs and childcare.

→Unprecedented
demand on payers to
address members’ immediate needs and
coordinate in real-time with providers.

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Introduction: Today’s top challenges

Increased expenses on healthcare workers’ time, diminishing lower-cost products and services to
the ability to deliver quality care. One study patients, members, and doctors, thereby
Both a growing and aging population found that 1/3 of physicians spend 20 hours encroaching on traditional healthcare
contribute to the rise in healthcare costs. or more per week charting EHR data entry organizations’ market share.
A recent report pointed to the increase in and other administrative tasks, rather than
disease prevalence, service price, utilization direct patient care. With less time to meet Strategic acquisitions
of services enabling prices to balloon. with patients, waiting times have increased,
Additionally, specialization within the while time spent treating patients has Mergers & acquisitions (M&A) has become
healthcare system — which carries hidden decreased, resulting in frustration and less a favored strategy for large healthcare
costs related to the exchange of information favorable patient and member outcomes. organizations to develop the scale needed
between different stakeholders across the to better address patient needs. This gives
continuum of care — can lead to greater health systems the ability to expand their
New market entrants
overall expenses. physician network, enabling payers to
Unaddressed patient needs have negotiate lower rates. Despite the global
Decreased level of care incentivized new market entrants who pandemic, M&A topped $338 billion
see an opportunity to succeed where globally in 2020.
A growing amount of data and bureaucracy, incumbents have struggled. Their aim
coupled with the increased caseload from is to unseat established organizations
the COVID-19 pandemic, have put a strain by leveraging agility in delivering better,

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 Government regulations
HOSPITALS AND Under increasing financial pressure to improve care outcomes,
Legislative pressures have forced healthcare HEALTH SYSTEMS hospitals and health systems are adopting new applications to
drive patient and member engagement and population health
organizations to change their operating
management solutions.
model to address patient dissatisfaction
and concerns around health insurance
accessibility, payment, and coverage, as HEALTHCARE PAYERS Facing increased competition across a growing number of
channels, healthcare payers are leveraging modern CRM and SaaS
well as increasing visibility to both prices
technologies to drive member engagement and retention.
and patients’ own EHRs. The government-
incentivized transition from fee-for-service
reimbursement towards a value-based LIFE SCIENCES COMPANIES With increasing R&D and go-to-market costs, life sciences
companies are employing modern communications technologies
care model has redefined the economic to streamline new product development and improve sales and
model for hospitals and health systems. marketing efficacy.

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Introduction: The need for new solutions

The many challenges healthcare and life holding patient medical data to be useful. The

75%
sciences organizations are facing are putting number of systems containing vital patient
a strain on the current system, and patient or customer data has sharply increased, with
satisfaction has suffered. At the heart of a recent Health Informatics study finding
Percentage of hospitals with
many of these challenges is that the status- that 75% of hospitals had over 10 EHR
10+ EHR systems.
quo business model no longer fits the needs systems. Yet, IT teams resources are already
of today’s healthcare industry. Organizations overburdened, and these growing connectivity HEALTH INFORMATICS

across the care continuum are increasingly costs — and the need for interoperability — are
turning to modern technologies to address hindering the successful adoption of these
patient dissatisfaction, meet government new technologies and services.
regulations, reduce staff burnout, and
ultimately improve care outcomes. Only by resolving the challenges associated systems will bring healthcare payers, providers,
with connected data into a single source can and life sciences organizations together to
However, adopting each of these technologies organizations unlock the potential of new improve care outcomes.
and services carries a connectivity cost — one systems and applications to address the root
typically absorbed by IT. For example, a CRM causes of patient dissatisfaction and bypass
designed to improve how doctors interface their competition. This eBook will discuss
with patients must be connected to the EHRs why creating a single network of connected

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 S E C T I O N 01

The diagnosis:
Industry disruption
Patient dissatisfaction with the healthcare system has reached a tipping
point. In response to increasing costs and an antiquated care experience,
legislatures have passed bills to transform the healthcare operating model,
and new competitors have emerged to satisfy previously unmet patient needs.
01 - THE DIAGNOSIS: INDUSTRY DISRUPTION

Addressing the pain points

From increased competition to growing Each new regulation creates disruption

healthcare costs, each of the current the industry must take immediate action The U.S. government-incentivized
challenges facing the industry represents to address. The push from legislators, transition away from fee-for-service
a substantial threat to the care continuum for example, to transition from fee-for- reimbursement towards value-based
status quo. As patient dissatisfaction service to value-based care in the United care has redefined the economic
increases, legislative pressures on these States, established economic incentives for model for hospitals and health
organizations have intensified, with the improving care quality, but also the need for systems, requiring them to invest in
passage of new bills that require healthcare updated systems to support the transition. proactively managing patient care
organizations to redefine their operating instead of just reactively providing
Mobile applications and IoT solutions provide treatment when needed.
model. The extent to which IT can enable
a channel for healthcare organizations to
healthcare enterprises to adequately respond
better monitor patient health outside the
to these disruptions and better address
four walls of the clinic for care anywhere, more easily create a single view of their
patient needs will ultimately determine which
leading to improved care quality and access. patients, enabling a superior experience for
organizations will thrive and which will falter.
Big data enables healthcare organizations to both doctors and patients.
aggregate disparate clinical and non-clinical
As global governments enact new regulations
records to produce new insights in support
in an effort to improve patient outcomes and
of population health initiatives. With cloud
the availability of affordable care, healthcare
technologies, healthcare organizations can
organizations feel the immediate impact.

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01 - THE DIAGNOSIS: INDUSTRY DISRUPTION

Leveraging technology to enable more

proactive patient care
Patients are demanding more control over medical devices can even drive self-monitoring

26%
their care experience. A recent poll found by providing real-time data access via a mobile
that 26% of healthcare consumers are even or web application. Similarly, big data confers
willing to switch to a new provider for high- big benefits for patients by giving payers and
Percentage of healthcare consumers
quality digital services. This desire for greater providers the power to offer personalized
willing to switch to a new provider for
visibility into care plans — as well as legislation care recommendations based on analysis of
high-quality digital services.
and new regulations — has forced healthcare outcomes data.
organizations into digital transformation ACCENTURE

to better handle data and competitively However, the introduction of new patient-
differentiate themselves in the market. focused healthcare technologies has produced
a more proactive generation of patients. done. This often requires organizations to
One example is the passage of the 21st They can procure better outcomes by being extract and orchestrate data from a wide
Century Cures Act that went into effect more connected, yet they also generate range of systems and applications that were
in November 2020 and mandates that more medical data which they expect their not designed to meet modern demands.
healthcare providers give patients access to care teams to leverage to provide a superior Healthcare organizations must adapt or
clinical notes. Additionally, HIPAA-compliant healthcare experience. risk losing market share to those who are
cloud applications can enable real-time access more capable of moving quickly, leveraging
to visit history, lab records, outstanding claims, Delivering real-time, accessible, yet secure innovation to serve an increasingly proactive
and other relevant healthcare data. Connected access to healthcare data is easier said than patient population.

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01 - THE DIAGNOSIS: INDUSTRY DISRUPTION

The healthcare IT
delivery gap
Modern technologies such as cloud, mobile,
and IoT, and big data provide the means
for healthcare organizations to respond to
industry disruption. However, realizing value
from these technologies requires connecting
them to other sources of data within the
healthcare enterprise, which is a tenuous, IOT

DEMANDS ON IT
time-consuming process. It is not enough
IL E
for organizations to move to the cloud since MOB

cloud and SaaS technologies are only as ATA

BIG D
powerful as the data that powers them.
ND S A A S
CLOUD A
An organization must have the capability to
connect legacy systems and EHRs to new
applications to provide real-time data access IT DELIVERY CAPACITY

across the continuum. Similarly, healthcare

organizations cannot simply build or adopt TIME

technologies without addressing underlying

TODAY

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01 - THE DIAGNOSIS: INDUSTRY DISRUPTION

connectivity challenges and data silos that information resides in more places than ever
already exist. before, and IT developers are spending more Point-to-point connectivity:
time creating custom code to bring these An unsophisticated and dated answer
Incorporating IoT technologies in healthcare systems together, rather than being able to to connectivity challenges.
also poses challenges. After all, there is no focus on what the end-user needs.
point in using a wearable device to monitor
patient data if the clinician or patient Given a finite amount of time and resources
cannot access the relevant data. Big data and an increasing number of projects required
platforms, naturally, necessitate connectivity by the business in response to healthcare
across different data sources for healthcare industry disruption, this gap will continue to
organizations to realize their benefits. widen, putting even greater strain on IT.

Organizations have increased their demand on

IT teams by 30%, yet only 37% of IT teams
were able to complete all of the projects
asked of them. The result is an IT delivery gap
between what the business needs to satisfy
patient and clinician demands and ultimately
what IT can deliver. This occurs because

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01 - THE DIAGNOSIS: INDUSTRY DISRUPTION

The connectivity burden

Connectivity represents one of the primary

drains on IT resources. Whether it’s through CURRENT CONNECTIVITY SOLUTIONS WHY IT’S PROBLEMATIC
point-to-point integrations or an enterprise
service bus (ESB), traditional approaches to
HARD-CODING POINT-TO-POINT → No opportunity for reuse.
connectivity fall short of today’s healthcare INTEGRATIONS → Tight coupling of applications, data, and devices.
demands. With no opportunity for reuse, → Depletes IT resources, further contributing to the expansion
there will be a continued drain on IT of the IT delivery gap.
resources. By tightly coupling applications,
data, and devices, the organization is
ESBS AND HL7 → Modest increases to IT productivity.
unable to pivot quickly to changing market INTERFACE ENGINES → No opportunity for reuse.
demands. By not addressing this burden, → Does not address the problems created by tight coupling
healthcare organizations will be unable to between systems.
adopt and implement the types of modern
technologies that are crucial to addressing
industry disruption and could face regulatory
fines for not meeting the demands of these
laws as well.

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 S EC T I O N 0 2

The prescription:
API-led connectivity
APIs enable a new approach to closing the IT delivery gap. By seamlessly
integrating systems, data can flow from one to the other securely, enabling
quick and easy access. APIs provide a means through which healthcare
organizations can achieve interoperability and provide a connected
care experience.
02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

Drive accelerated project delivery

API-led connectivity is an approach to

integration that builds upon the central
tenets of Service Oriented Architecture (SOA)
and reimagines its implementation to fit
today’s unique challenges. This approach to
APP DEV EXPERIENCE APIS: PURPOSE-BUILT APIS FOR APPS
integration defines methods for connecting
and exposing assets as modern APIs. Rather
than connecting point-to-point, every asset
becomes a modern API that is discoverable LOB/DEV
IT PROCESS APIS: ORCHESTRATION, COMPOSABLE APIS, MICROSERVICES
through self-service.

CENTRAL SYSTEM APIS: LEGACY MODERNIZATION, CONNECTIVITY TO SAAS APPS,

IT WEB SERVICES AND RESTFUL APIS

ACCESSIBILITY
& OWNERSHIP

SAAS MAINFRAME FTPS, DATABASES WEB LEGACY APPS

APPS FILES SERVICES SYSTEMS

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

Large enterprises — including some of the

world’s largest life sciences organizations API LAYERS FUNCTION
and healthcare payers and providers — have
complex, interwoven connectivity needs SYSTEM Increase accessibility by providing consistent, managed, and secure access to
that require multiple API-led connectivity APIS backend systems of record (e.g., EHR, CRM, LIMS) by exposing them as APIs. System
building blocks. In this context, putting in a APIs enable users to access and reuse APIs for new projects easily, without needing
to understand the underlying systems, democratizing innovation across your
framework for ordering and structuring these
enterprise.
building blocks is crucial. Agility and flexibility
can only come from a multi-tier architecture
containing three distinct layers of APIs: PROCESS Enable line of business (LoB) IT to orchestrate data exposed from system APIs, then
APIS combine them with some business logic to create high-value, reusable assets. For
example, a pharmaceutical company can compose data exposed from multiple
back-end systems of record to create a Customer API, which can then be reused in
every project that requires customer data.

EXPERIENCE Configure data making it easily consumable by its intended audience. An EHR, a CRM
APIS application, and a mobile app, for instance, may require access to the same patient
and member data, but require it in very different formats. Experience APIs enable IT
to provide access to different audiences without needing to set up separate point-to-
point integrations for each channel.

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

Close the IT delivery gap

API-led connectivity has the potential to drive key benefits to healthcare organizations. By increasing project delivery speed and
closing the IT delivery gap, you can better serve patients and members while increasing clinician and staff satisfaction. The potential
benefits of this model are enormous, with MuleSoft research showing that organizations can realize a 2-5x increase in project
delivery speed. To close the IT delivery gap and enable the organization to successfully meet patient and member expectations
while delivering the best employee experience, the industry must increase productivity. Advantages to this approach include:

IT as a platform for innovation Increased developer productivity Predictable and controllable change

Through exposing data assets as services to API-led connectivity reimagines the central By ensuring modularization of integration
a broad audience, IT can be a platform that tenets of SOA, which means that logic is logic and providing a logical separation
allows lines of business within healthcare distilled to its constituent parts and reused between modules, IT leaders within
organizations to self-serve on their own across different applications. This approach healthcare organizations can better
projects and accelerates innovation in prevents duplication efforts and allows estimate, plan, and ensure changes to code
the process. developers to build on each other’s efforts, with minimal testing and downstream work.
as opposed to building from the ground up.

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

Greater agility through a loose Deeper operational

coupling of systems visibility

Typical IT architecture models have different By approaching connectivity holistically,

levels of governance that are appropriate. healthcare organizations can have better
The so-called bimodal IT or the two-speed operational insight into whether an API or
IT approach makes this dichotomy explicit. a particular interface is working. API-led
API-led connectivity supports the ability connectivity provides end-to-end insight
to carefully manage and gate changes to from the receipt of an initial API request call
core systems of records, while retaining the to the fulfillment of that request, based on
flexibility to iterate quickly for user-facing edge an underlying database query. As a result,
systems, such as web and mobile applications. fine-grained analysis is possible.

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

Hospitals and health systems

For healthcare organizations to effectively and secure patient data. Historically,

respond to legislative disruption, organizations have employed a point-to-
accommodate changing patient point approach. However, if a new business
We chose to partner with MuleSoft
expectations, and counter new market requirement emerges, IT must build
because of its ability to connect
entrants like brick-and-mortar retail completely new integrations even when a
clinical and non-clinical systems,
clinics and concierge care providers, they new application consumes the same data and
both on-premise and in the cloud.
must digitally transform, fast. Payers and delivers the same functionality; none of the
providers are increasingly investing in original work can be reused. It also leads to
digital transformation to address these tight coupling of systems, meaning that if the
market disruptions to drive value-based existing EHR is ever replaced, custom code DR. MICHAEL BLUM, M.D., CHIEF MEDICAL
INFORMATION OFFICER AT UCSF MEDICAL CENTER
care. From patient access to EHRs to the will be needed for every single application
AND DIRECTOR OF THE UCSF MEDICAL CENTER
emergence of telehealth and virtual visits, that consumes EHR data. This is not only FOR DIGITAL HEALTH INNOVATION
new technologies and approaches are time-consuming and costly but complicates
essential to driving rapid change, and API- the governance of PHI data movement across
led connectivity will play a major part. the EHR to the application.

Most health systems utilize several different API-led connectivity enables composability,
systems to manage day-to-day operations where APIs are reused across applications,

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

reducing the amount of custom code and providers must adapt to address patient
point-to-point connections. Unlocking dissatisfaction. API-led connectivity provides As the need to unlock core systems
these EHRs with APIs allows teams to the foundation necessary to accommodate expands from traditional clinical
orchestrate that data into units of business these technologies, thereby enabling systems to non-clinical systems, the
value that can be repurposed in various improved care outcomes, reduced costs, benefits of an API-led approach will
parts of the organization, delivering massive and a better patient experience. only increase.
productivity gains across the entire health
system. Additionally, as the need to unlock
core systems expands from traditional
clinical systems such as EHRs and LIMS
to non-clinical systems such as Workday
or Salesforce, the benefits of an API-led
approach will only increase.

Status quo approaches to connectivity are

simply not suited to accommodate the
increasing number of technologies and the
massive amount of data that payers and

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

CUSTOMER SPOTLIGHT

NSW Health Pathology

Enhancing interoperability by integrating patients can get quality-endorsed results
pathology data faster. Now, every provider has a 360-degree
view of their patients and can provide them
New South Wales Health Pathology (NSWHP) the best possible care.
is an Australian statewide health organization
that delivers reliable pathology to the public. The success delivered to date has created the
Their IT systems were siloed, making it foundation for an architecture that is agile,
difficult to deliver on key initiatives that would resilient, and responds quickly to unexpected
improve patient outcomes, maximize taxpayer demand on the state’s pathology services.
benefits, and build a foundation for change. 5 MINUTES TO SYNC TO EHRS FOR
NEAR REAL-TIME RESULTS
Discover other successful projects
NSWHP needed to deploy a technology with NSW Health Pathology.
platform capable of supplying its integration
“MuleSoft’s Anypoint Platform
needs quickly, and MuleSoft’s Anypoint
allows us to reliably, securely,
Platform emerged as the best integration and
and confidently transmit sensitive
API provider for their hybrid needs and strict
patient data to where it’s needed.”
regulatory requirements.
JAMES PATTERSON, CIO,
Their initial project sought to expand testing NSW HEALTH PATHOLOGY
from laboratories to healthcare facilities so

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

Health payers

Ever-evolving legislation, increased past for quick delivery of a single project —

competition from non-traditional providers, especially when there are a limited number
and the growing number of health insurance of endpoints and a slower pace of change.
options in the marketplace are putting However, point-to-point connectivity Thanks to this API-led approach, we
pressure on healthcare payers to invest has become less viable due to the sharp now deliver the great experience
in digital transformation. To deliver an increase in applications and data sources that our clients deserve.
improved member experience, payer IT that need to be connected. Traditional SOA
teams must adopt an operating model approaches, on the other hand, simply
that leverages API-led connectivity to cannot keep pace with new systems and
JAMES VERTINO, CEO, EBMS
deliver increased member engagement applications being onboarded. For example,
and decreases operational costs. while the 834 EDI format has not changed
in years, the requirements for patient
However, myriad systems and highly experience portals or mobile applications
sensitive patient data have made this for members are changing monthly.
transition a challenge. Most health payers
have typically followed a point-to-point API-led connectivity gives payers
or SOA approach to integration. These the ability to liberate data from core
approaches have been suitable in the systems to accelerate technology

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

adoption and better satisfy member needs. In an increasingly competitive and

This approach provides IT teams with disrupted market, effective digital As healthcare payers migrate from
greater long-term flexibility by facilitating the transformation will be a key competitive on-premises systems to cloud-based
loose coupling of systems. differentiator between the health payers applications, loosely coupled systems
This is critical because as health payers who thrive and those who falter. allow them to do so without needing
continue to migrate from on-premise to perform substantial rework.
systems to cloud-based applications,
loosely coupled systems allow them
to do so without needing to perform
substantial rework on applications that
consume data from these systems.

As business needs evolve, an API-led

connectivity approach makes it easier for
IT teams to add new sources of data with
minimal incremental work required. This
reuse drives IT productivity that enables
teams to close the IT delivery gap.

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

CUSTOMER SPOTLIGHT

EBMS
Increasing client satisfaction through EBMS now has a real-time view of critical
API-led integration approach moments that happen in the insurance
member journey and can now easily connect
As a third-party administrator of health to new systems that their clients or employers
plans, Employee Benefit Management have — getting employers onboarded
Services (EBMS) administers health in just two days instead of 15 days.
insurance for 300 employers.

Prior to MuleSoft, EBMS had to manually Learn more about the EBMS journey
create up to 80,000 files per day to
send to clients, with each using 10-
to increase customer satisfaction. 50% REDUCTION IN CUSTOMER
SERVICE CALLS

20 different partners to support their

health plan and employee benefits.
“With MuleSoft, we didn’t need to
With MuleSoft’s Anypoint Platform, EBMS
completely overhaul the systems
took an API-led integration approach —
and data we have; instead, we built
using APIs and web services to build an
APIs that helped us better leverage
electronic data interchange (EDI) solution
existing data — fast.”
that connects to different organizations’
systems and creates a single view of all data.
JAMES VERTINO, CEO, EBMS

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

Life sciences

Life sciences companies form a vital part of which leads to technical debt impacting
the healthcare continuum, developing and core products’ time to market (e.g., drugs,
distributing drugs, devices, and services to devices). Traditional SOA — designed to
improve care outcomes. Yet, with increasing resolve some of the issues that result from An API-led approach allows us to
pressure from governments, consumers, and a proliferation of point-to-point code — seamlessly flow complex information
competitors to provide superior products at cannot move at the pace at which today’s across our enterprise.
a lower price, these organizations are being new systems and applications evolve and
forced to digitally transform their operations change. With an ever-increasing number
to reduce internal costs, improve customer of projects to deliver, greater agility and CINDY HOOTS, CHIEF DIGITAL OFFICER AND CIO,
and patient engagement, and accelerate flexibility are necessary to keep up with ASTRAZENECA
the development of new products. the evolving needs of the business.

As life sciences IT teams attempt to API-led connectivity provides a means

increase project delivery speed, they for IT to establish this agility as a
face an explosion of endpoints across foundation on which more projects can
an endless number of applications, data, be delivered in support of core business
and devices. A point-to-point connectivity objectives. By leveraging an approach
approach across an increasingly complex IT with reusable artifacts such as physician
landscape creates a spaghetti code problem data, drug data, and eligibility, IT teams

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02 - THE PRESCRIPTION: API-LED CONNECTIVIT Y

can launch projects where these assets the go-to-market for new treatments.
are accessed more easily and leveraged API-led connectivity transforms life As therapies and devices grow
multiple times faster than before. sciences IT teams from a bottleneck to more complex, API-led connectivity
a springboard for exponential growth. can help IT teams be faster and
As therapies and devices evolve, there more agile.
is increased complexity, requiring more
R&D dollars to bring drugs and products
to market. API-led connectivity can help
IT teams manage this complexity by
enabling greater speed and agility. As a
result, IT teams can have a direct impact
on development costs by streamlining
operational efficiencies, drive competitive
differentiation through superior patient
and clinician engagement, and accelerate

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CUSTOMER SPOTLIGHT

Hologic
Delivering 360-degree Platform, the Hologic team has been able to
customer views 3x faster increase the overall speed of development
through their adoption of API-led connectivity.
Hologic is an innovative healthcare
company with market-leading products As a result, in the first four months
for early detection and intervention. Their of use, the team produced 25 end-
goal: provide their growing sales and to-end, real-time integrations, and to
support teams with 360-degree customer date, MuleSoft’s has enabled Hologic
views populated with real-time data. to build and launch integrations three

Constrained with a heavyweight integration

times more quickly than before. 3X INTEGRATION
SPEEDS

stack that slowed development time, the Find out how Hologic is further investing
Information Systems (IS) team needed a in improved customer experiences. “No matter what new solutions
faster way to deliver integrations to keep pace
our executives want to bring on,
with the growing needs of the business.
now that we have MuleSoft, we
know we’ll be able to integrate
To be successful, they needed a new
them easily.”
integration platform that could support real-
time data transfer across a variety of enterprise VASIL VALKOV, SYSTEMS INTEGRATION AND
applications. Powered by MuleSoft’s Anypoint SOFTWARE DEVELOPMENT MANAGER, HOLOGIC

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 SECTION 01

S EC T I O N 0 3

The cure: Charting a digital

future for healthcare
API-led connectivity provides a proven methodology for healthcare
organizations to increase IT project delivery speed and close the IT
delivery gap. This enables the delivery of unmet patient and member
expectations, increases employee satisfaction, meets evolving government
regulations, and drives massive competitive differentiation.
03 - THE CURE: CHARTING A DIGITAL FUTURE FOR HE ALTHCARE

A modern solution

API-led connectivity provides a proven methodology for healthcare organizations to increase IT project delivery speed and close the IT delivery
gap, helping payers, providers, and life sciences organizations address unmet patient and member expectations, increase employee satisfaction,
respond to evolving government regulations, and drive massive competitive differentiation.

MuleSoft provides unique capabilities that make it the optimal solution for realizing API-led connectivity across the healthcare industry. As the
only platform purpose-built to deliver API-led connectivity, Anypoint Platform combines all of the functionality required to deliver an unmatched
combination of capabilities that allow healthcare organizations to innovate faster in the service of better patient care.

API Support for the full API lifecycle Ubiquitous connectivity Flexible deployment

Anypoint Platform enables the modern API Anypoint Platform can connect to any source With the emergence of public and private
to be treated more like a product than just of data, enabling rapid implementation of clouds, deployment environments are
code by supporting the full API lifecycle, as API building blocks. The platform allows evolving. Anypoint Platform enables
well as the entire software development life users to connect any endpoint with pre- healthcare organizations to write once
cycle (SDLC) — from designing, collaborating, built generic protocol, transport and and deploy anywhere — in the cloud, on-
building, and testing to deploying, database, and application connectors. premises, or in a hybrid environment
publishing, versioning, and retiring APIs. — managing networks as a single fabric,
regardless of where API nodes are deployed.

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03 - THE CURE: CHARTING A DIGITAL FUTURE FOR HE ALTHCARE

A unified platform Security by design

Anypoint Platform provides enterprise- With Anypoint Platform, every connectivity

grade connectivity and support on a single asset can be governed using policies with
platform, eliminating the need to manage every node, connection, and API automatically
multiple products, vendor relationships, registered, meaning they are all inherently
and skillsets. Unifying the functionality secured with unparalleled visibility into
required to realize API-led connectivity what applications access which systems.
under a single platform and management Plus, Anypoint Platform’s dynamic policy
plan streamlines development and enforcement enables security and governance
simplifies application maintenance, giving requirements to be changed independently of
organizations the ability to focus more on the underlying code, increasing agility without
those who matter most, the end-user. compromising on security.

29 PRESCRIPTION FOR DISRUPTION

03 — Tech challenges hindering business outcomes

Conclusion
With disruption coming from every direction, healthcare and life sciences organizations must not simply adapt, but
embrace disruption to thrive. The status quo IT operating model simply does not provide the agility required to adopt
the increasing number of technologies that are needed to respond to industry disruption, and therefore no longer
meets the needs of this rapidly changing industry. Healthcare organizations that continue along this path will be
consumed by the IT delivery gap, and find themselves unable to meet patient and member demands.

Healthcare and life sciences companies are adopting technologies to enable the faster
constantly evolving to best serve customers, development of life-saving drugs, a strategic
members, and patients, and those being roadmap built in partnership with IT will help
served are demanding a technology solution reduce costs, improve care outcomes, and
to consistently deliver the best care outcomes mitigate patient dissatisfaction.
possible. API-led connectivity provides a
means for organizations to transform IT from a The time to change is now. Across
bottleneck hindering progress into a platform every industry, from retail to banking to
that enables innovation. transportation, one trend has held constant:
the fast outcompete the slow. The stakes for
Whether it is by building portals to provide healthcare companies, however, are even
patients access to medical records, offering higher. IT innovation in healthcare does more
mobile applications that allow members than impact the bottom line; it can save lives.
to find tailored health insurance plans, or
30 PRESCRIPTION FOR DISRUPTION
Build a care plan for your digital innovation journey

Patient 360: Epic EHR/EMR Clinical trials integration

Solving interoperability integration with MuleSoft using FHIR R4 specifications
with MuleSoft Accelerator Accelerator for Healthcare
for Healthcare

Solve for interoperability challenges Deliver a better patient experience Improve data security for clinical trials

Learn how an API-led methodology Get an inside look at how MuleSoft Watch this on-demand demo to learn how
enables payers and providers to power EHR Accelerator for Healthcare provides one health system handled sensitive patient
connectivity and how MuleSoft Accelerator customers a simpler, faster way to develop data during a clinical trial using FHIR R4
for Healthcare can help organizations cope a 360-degree view of their patients, specification. Plus, discover how MuleSoft
with ever-changing regulations around inter- enabling them to provide a better patient Accelerator for Healthcare directly addresses
operability, like CMS and ONC mandates in experience and faster care coordination. the most pressing interoperability concerns.
this on-demand webinar.
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