2P Leonel

Escuela de Turismo
Segundo Parcial de Inglés de Especialidad III

Fecha: 08-06-21
Nombre: Leonel Aguilar
I-Complete the sentences from a presentation with these phrases.

Divided my talk /many thanks to all of you/ who don´t know me/we´ll be moving on
to/going to talk about/I´ll be looking at
1-After that ___________ I’ll be looking at the consultant´s role today
2-Today I´m ______________ going to talk about independent travel consultant.
3-First of all, ________________ many thanks to all of you for coming here today.
4-For those of you _____________, who don’t know me my name´s Eric Pietersen,
and I´m an independent travel consultant.
5-Firstly, ________________ we’ll be moving on to the history of independent travel
consultancy.
6-I´ve _________________ divided my talk into four sections.
II-Make the informal statements given into more formal presentations

expressions.
1-Hi, great to see all you guys!
I´m delighted to see all of you _______________________________________.
2-Today it´s all about independent travel.
What I want us to be concentrated is on independent travel
________________________________________.
3-It´s going to take an hour I reckon.
My presentation could last an hour _____________________________________.
4-There´re three parts to the talk.
My talk is broken into three sections. _____________________________________.
5-Questions, anyone?
I´m happy to be questionated by anyone
___________________________________________.
III-Match the words in A with the words in B to make phrases used in online
travel. (Collocations)
A B
1-dynamic a-distribution
2-online b-website
3-data c-packaging
4-meta d-agent
5-multi-channel e-travel agency
6-single-site f-sites
7-supplier g-aggregator
IV-Complete the following letter.

Customer Service Manager
Dear Sir
I have recently _______________ hear
from your “Taste to the East” tour (ref: TE 102). I am very upset by the operation
_______________and organization of this tour and I have a number of comments I
would like to ____________ be known.
In general, the food was very poor and the _____________ service was often
excessively slow. On a number of _______________ocassions we had to wait over an
hour for our meals. In the hotel in Seoul, there was a problem of _____________
admission. After a long and tiring journey, we discovered that this hotel had no
accommodation for us. We were __________________ housed to another hotel on the
outskirts of the city, in an area which was less than safe. In your brochure you stated
that all the hotels were ________________ established in the city centre.
On top of all this, I have to say that your staff could have ______________ resolved
these problems in a better way. Some of them were rather ______________ rude when
complaints were made.
I feel that your _____________ business should consider an appropriate
_____________ improvement
Because of the ___________ appalling service.
V-Put these words in the correct order to make sign posting expressions.
1-move on to/let´s/ admission charges: Let’s move on to admission charges.
2-take/let´s/location/ so/ a look at: Let’s take a look at location so.
3-about/ talking /been / to you/theme parks/ I´ve: I’ve been talking to you about theme
parks.
4-of all/ forget/ staffing levels/ we mustn´t/ last: We mustn't forget all staffing levels.
5-I´ve enjoyed/I´d like/meeting you/in/to say that/conclusion: In conclusion, I’d like to say
that I’ve enjoyed meeting you
VI-Match the words in A with words in B to make collocations.

A B
1-complimentary a- proximity
2-greenfield b-theme
3-market c-facilities
4-vegetation d-location
5-unifying e-barrier
VII-Write down 4 jobs in a hotel and provide at least two skills and personality
features that are needed to perform that job well.
1-Events Manager: Great Communication Skills; Determination to Succeed, Stamina to
Work Hard.
2-Chef: Creativity and passion to cook; Not A Lone Wolf.
3-Hotel Manager: He needs to be a great listener and collaborator; always striving to
improve.
4- Maintenance Supervisor: Flexibility and time management; He needs to be a great
leader and he should know how to groom individuals.
VIII-Speaking (3-minute audio minimum)
a) Explain your participation in this year project;
b) talk about what kind of job you would like to get in the future in the tourist
industry and why you like it.

2P Leonel

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2P Leonel

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Escuela de Turismo

Segundo Parcial de Inglés de Especialidad III

I-Complete the sentences from a presentation with these phrases.

II-Make the informal statements given into more formal presentations

IV-Complete the following letter.

VI-Match the words in A with words in B to make collocations.

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