Volume 5, Issue 3 Consumer Electronics Newsletter March 2011

Samsung Electronics America

Samsung Tech Talk

Your source for service information

2010 Plasma TV SMPS and Logic Board Forced

Inside this issue:
Operation
Juan Morales
2010 Plasma TV 1
SMPS and Logic Assistant Manager, Regional Technical Trainer
Board Forced Op-
eration If there is no video on a 2010 Plasma TV 3. On the Logic board, carefully short the
or the video is so distorted that you can’t two pins with the highest numerical
Important Service 2 see the menus, you can “force on” the value (3 and 4 in a four pin connector
Bulletin Revision
SMPS and get the test patterns that reside or 5 and 6 in a six pin connector).
Netflix Blu-ray Bug 3 on the Logic PCB to display using this
4. Connect the AC cord.
Fix with 1020.1 method:
Firmware When you power the panel on, the PDP
1. Make sure the AC cord is discon-
will automatically “play” the internal test
Checking Plasma 4 nected.
patterns stored on the Logic board that
TV Y Scan (Buffer)
Boards 2. Disconnect the wire harness going you could normally access only through
from the SMPS to the Main PCB, and the service menu.
Hot TV Tech Tips 5 then short the PS_ON and GND pins
together.
Hot TV Tech Tips II 10
2011 TV Training 14

GSPN Updates 15
 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Important Service Bulletin Revision

Jim Foster
Manager, Training /Publications

SERVICE BULLETIN
PRODUCT: PDP
BULLETIN NUMBER: ASC20110223001
BULLETIN DATE: February 23, 2011
MODELS: PN50C430/PN50C450

NOTE: This Service Bulletin supersedes ASC20101214001.

Please remove ASC20101214001 from your files and replace with
ASC20110223001.

SUBJECT: Reddish blur or red dots on the screen after warm-up

SYMPTOM: Dark areas will display red dots. Running the screen wipe will show red discharge
in the dark area of the image. On a black screen you may see a reddish background (see im-
ages below).

Reddish background Reddish dots

REPAIR: For production range of June-2010 through September-2010 (refer to Date/Model/

Serial number label on the rear of the TV).

1. Check firmware version and update if not 1008.2 or higher.

2. Run the TV for 20 minutes to verify proper operation.

Note: Consult the Samsung Service Website at (service.samsungportal.com) for the Service
Manual and other information on this product.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Netflix Blu-ray Bug Fix with 1020.1 Firmware

Michael Vigliotti
Product Support

We've released Firmware Version 1020.1 for models BD-C5500 and BD-C6500. This Firmware Version fixed the
'Stretched Video' issues customers were encountering when streaming 4:3 movie titles from Netflix. The video would
stretch to wide screen and this would distort the movie stream.

We've noticed the following after installing firmware version 1020.1:

 After you install the firmware, the player will power off. When powered back on, the player displays the Home Menu.
Customers no longer have to go through the initial screens or setup their network.

 The default 'TV Aspect' is set to 4:3 Pan-Scan. If this is not changed to '16:9 Normal', customers will still see
stretched 4:3 Netflix streams with some titles. YOU MUST ADVISE CUSTOMERS TO CHANGE THE 'TV AS-
PECT' RATIO FROM 4:3 TO 16:9 NORMAL to view 4:3 Netflix titles.

If customers leave the TV Aspect set to 4:3 Pan-Scan, all 16:9 content will have the extreme left and right por-
tions cut off.

To change the TV Aspect Ratio, follow these steps:

1. Using the directional pad on your Blu-ray remote, move to Settings on the Home Menu, and then press Enter.

2. 'Display' is automatically highlighted. Press Enter. 'TV Aspect' is automatically highlighted. Press Enter.

3. Using the directional pad on your Blu-ray remote, move to 16:9 Normal, and then press Enter.

4. Now the customer can select any 4:3 Netflix stream and it will stream correctly.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Checking Plasma TV Y Buffer (Scan) Boards

Bob Shoemaker
Assistant Manager, Regional Technical Trainer

The supply for the scan board is called OUT H and OUT L. They are the scan pulses developed on the Y drive and have
a DC difference of about 150 V that is determined by the Vscan adjustment. There is no ground reference on the scan
board. There is also a 5 V supply for data processing. It too is referenced to OUT L. Everything on the scan board is
riding on the pulses.

You can check the scan boards for shorts using a DVM on diode check setting. Measure from OUT L to OUT H and 5 V
to OUT L using both polarities. There will usually be a dead short if defective.

OUT H

OUT L
5V

The boards on some models may not be marked. Using the PN42C450 as an example, if you see many traces of the
connectors tied together; you are looking at the OUT L. The OUT H will have 2 or 3 pins connected. The 5 V has a large
trace with 1 or 2 pins.

OUT L. All but the outer OUT H. 2 pins with a 5V. Single large trace.
two pins are connected large trace.
together.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips

Jorge Tavora
Product Support Manager/Tech Support Hotline/NAHQ Triage

Model: LN32C350D1DXZA

Symptom: Multiple Vertical lines that do not go through the OSD.

Cure: Call the customer before running the service call and ask the customer to bring up the OSD or test picture. If the
symptom does not affect the OSD (as shown above) or does not appear in the test picture, replace the Main board. Do
NOT replace the LVDS or the Panel.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips

Continued

Model: PN50C450B1DXZA

Symptom: Vertical line running through picture.

Cure: Call the customer before running the service call and ask the customer to bring up the Test Picture. If the symp-
tom affects the Test Picture, replace the panel. Before replacing the panel, be sure to reseat the cables. The illustration
above shows the line running through the internal test pattern.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips

Continued

Model: LN52C530

Symptom: Multiple vertical and horizontal lines across the screen.

Cure: Call the customer before running the service call and ask the customer to bring up the Test Picture or the OSD
Menu. If the symptom affects the Test Picture or the OSD Menu, replace the panel.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips

Continued

Model: PN50B450

Symptom: There are several horizontal lines across the screen.

Cure: Call the customer before running the service call and ask the customer to bring up the Test Picture. If the symp-
tom affects the Test Picture, replace the panel. Before replacing the panel, be sure to reseat the buffer board cables.
The illustration above shows the lines running through the picture test pattern.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips

Continued

Model: UN32C5000

Symptom: Multiple pixel distortion.

Cure: Call the customer before running the service call and ask the customer to bring up the Test Picture. If the symp-
tom affects the Test Picture, replace the panel. The illustration above shows the pixel distortion affecting the OSD.

 You should also make sure the distortion is not panel damage. If it looks like panel damage, take pictures and attach
them to your ticket, and then submit the ticket to “Panel Evaluation”

Consult Samsung Service Website (GSPN) at http://service.samsungportal.com for the Service Manual and other infor-
mation on the products discussed in this article.

Please Send Us Your Comments!

Something you’d like to see in the Samsung Tech Talk Newsletter? If there a topic/issue we haven’t covered that you’d
like us to write about, LET US KNOW!

Please send your comments to:

training@sea.samsung.com

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips II

Waly Tejeda
Assistant Manager, Triage Lead

Model: LN32C350D1DXZA
Symptom: Dark shadow on the screen, lamp failure. Lamp shuts down.

Cause: Broken lamp inside the panel.

Cure: Replace the LCD Panel.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips II

Continued

Model: UN46C6300SFXZA

Symptom: Unit has no power. DEAD.

Cause: ICB801 (Infineon) defective on the Power PCB.

Cure: Replace the Power PCB.

Model: UN55C6500VFXZA

Symptom: White raster on the screen.

Cause: White screen.

Cure: Replace the LCD Panel.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips II

Continued

Model: UN55C7000WFXZA

Symptoms: Front key control doesn’t work. Channels go up and down randomly. TV goes into Demo Mode on its own
and volume goes up and down by itself.

Cause: Bad P Touch PCB.

Cure: Replace the P Front cover. Most of the time, if you replace the P Touch, you are going to end up with the same
issue.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

Hot TV Tech Tips II

Continued

Model: LN32C350D1DXZA

Symptom: Multicolor lines on the screen.

Cause: The driver boards for the panel are not properly seated under the plastic taps, which causes the panel to short
against the metal frame and burn out the TCP IC.

Cure: Replace the LCD panel.

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

2011 TV Training

Samsung TV Training 2011

Date City Comments

3/10/11 Hood River, OR OPEA Convention (2 sessions 9-12, 1-4)

You can always obtain the most up to date training list by sending an email to training@sea.samsung.com.
Additionally, TV training is available on-demand 24/7 at https://my.plus1solutions.net/clientPortals/samsung/

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 Volume 5, Issue 3 Consumer Electronics Newsletter Samsung Tech Talk

GSPN Updates
Jim Foster
Manager, Training/Publications

We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs.

http://service.samsungportal.com

CE Service Bulletins uploaded to GSPN February, 2011

Bulletin Number Subject Applicable Models

ASC20110223001 Reddish blur or red dots on the PN50C430/PN50C450

screen after warm-up

ASC20110223002 Assembling Method for HTC6730W/C6930W

Tallboy Speaker

To access service bulletins on GSPN, first visit http://service.samsungportal.com. Login using your User ID and Pass-
word. Click on “Documents” at the top, then “Product Information” in the left column. The Product Information menu will
appear. Click on “Service Bulletin (Local) to bring up the Service Bulletins. To search for a bulletin, enter the bulletin
number in the search window at the upper left. If for some reason the bulletin does not appear, it can still be searched
using the “Select Depth 1, 2, and 3” drop-down menus.

Samsung Electronics America The information in this bulletin is published for experienced repair technicians
85 Challenger Road only and is not intended for use by the public. It does not contain warnings to
Ridgefield Park, NJ 07660 advise non-technical individuals of possible dangers in attempting to service a
product. Only experienced professional technicians should repair products
Phone: 201-229-4251
powered by electricity. Any attempt to service or repair the product or products
dealt with in this information by anyone else could result in serious injury or
death. Information provided in this bulletin is subject to change or update with-
out notice.

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