Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 257 views

    Project Charter: : DATE: (01/04/2022)

    Uploaded by

    Hassan Elmi
    The Sauce & Spoon Tablet Project aims to improve the customer experience and increase profits for the local restaurant chain. Key goals include increasing customer satisfaction to 97%, average check total to $75, and daily guest counts by 10% while decreasing average table turn time by 30 minutes and food waste by 25%. This will be achieved by implementing digital menus and a point-of-sale system, installing table menus, and training staff on the new systems. The project budget is estimated at $50,550 and will benefit the restaurants by increasing sales, customer retention, and throughput while reducing costs from waste.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Project Charter: : DATE: (01/04/2022)

    Uploaded by

    Hassan Elmi
    257 views3 pages
    The Sauce & Spoon Tablet Project aims to improve the customer experience and increase profits for the local restaurant chain. Key goals include increasing customer satisfaction to 97%, average check total to $75, and daily guest counts by 10% while decreasing average table turn time by 30 minutes and food waste by 25%. This will be achieved by implementing digital menus and a point-of-sale system, installing table menus, and training staff on the new systems. The project budget is estimated at $50,550 and will benefit the restaurants by increasing sales, customer retention, and throughput while reducing costs from waste.

    Original Title

    Project-Charter (1)

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The Sauce & Spoon Tablet Project aims to improve the customer experience and increase profits for the local restaurant chain. Key goals include increasing customer satisfaction to 97%, average check total to $75, and daily guest counts by 10% while decreasing average table turn time by 30 minutes and food waste by 25%. This will be achieved by implementing digital menus and a point-of-sale system, installing table menus, and training staff on the new systems. The project budget is estimated at $50,550 and will benefit the restaurants by increasing sales, customer retention, and throughput while reducing costs from waste.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    257 views3 pages

    Project Charter: : DATE: (01/04/2022)

    Uploaded by

    Hassan Elmi
    The Sauce & Spoon Tablet Project aims to improve the customer experience and increase profits for the local restaurant chain. Key goals include increasing customer satisfaction to 97%, average check total to $75, and daily guest counts by 10% while decreasing average table turn time by 30 minutes and food waste by 25%. This will be achieved by implementing digital menus and a point-of-sale system, installing table menus, and training staff on the new systems. The project budget is estimated at $50,550 and will benefit the restaurants by increasing sales, customer retention, and throughput while reducing costs from waste.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3
    At a glance
    Powered by AI
    The key takeaways are that Sauce & Spoon aims to provide quick, fresh food for customers while supporting local businesses and minimizing food waste and wait times.

    The goals are to make quick fresh food for customers, prioritize customer needs, run an efficient profitable business model, increase average check total, support local businesses, decrease table turn time, cut food waste, reduce table turn time, and increase daily guest counts.

    Deliverables include making quick fresh food, providing enjoyable dining experiences in under an hour, increasing appetizer sales, implementing a digital menu and POS system, installing table menus, and training staff on the new systems.

    Project Charter: [Sauce & Spoon Tablet Project]

    DATE: [01/04/2022]

    Project Summary

    Sauce & Spoon is a local restaurant chain specializing in scratch-to-table cuisine


    and committed to partnering with local farmers and suppliers. 

    Project Goals
    ● Make fresh, quick food for the working families of our community
    ● Prioritize our customer needs and wants daily and increase the satisfaction
    rate 97% by the end of Q2.
    ● Run an efficient, profitable business model so we can continue to grow in
    our community.
    ● Increase average check total to $75 by selling more fresh food and
    beverages by the end of Q2, resulting in increased profits.
    ● Support local businesses through our sourcing and partnerships
    ● Decrease average table turn time by approximately 30 minutes by the end
    of the second quarter (Q2), resulting in decreased customer wait time.
    ● Cut food waste by 25% and maximize efficient by 95% by the end of the
    Q2.
    ● Reduce table turn time by 30 minutes every day, increasing the profit by
    30%.
    ● Increase daily guest counts by 10% by the end of the Q2 by increasing the
    table turn rate.
    Deliverables

    ● Make fresh food quickly for the working families of our community.
    ● Serve delicious meals and provide an enjoyable dining experience in under
    an hour for the customers to increase the customer satisfaction by 95%.
    ● increase appetizer sales at both restaurants, as this will support the
    company-wide goal of increasing product mix
    ● Implementing a digital menu and point-of-sale (POS) system that will be
    guest-facing.
    ● Installation of table menu for all the location of Sauce and Spoon.
    ● Training the staff for the use of the new table menu.

    Scope and Exclusion

    In-Scope:
    ● Make fresh food quickly for the working families of our community.
    ● Serve delicious meals and provide an enjoyable dining experience in under
    an hour for the customers to increase the customer satisfaction by 95%.
    ● increase appetizer sales at both restaurants, as this will support the
    company-wide goal of increasing product mix
    ● Implementing a digital menu and point-of-sale (POS) system that will be
    guest-facing.
    ● Installation of table menu for all the location of Sauce and Spoon.
    ● Training the staff for the use of the new table menu.
    Out-of-Scope:
    ● Policy Change is not in scope.
    ● Reallocate some of our payroll.
    ● Decreasing quest wait time

    Benefits & Costs

    Benefits:
    ● Increase the rate of sale to earn more profit.
    ● Improve customer satisfaction of retention.
    ● Decreasing guest wait time.
    ● Turning tables more quickly to serve more customers.
    ● Reduce the wastage and increase efficient.

    Costs:
    ● Training Materials and fees $10,000.
    ● Hardware and software implementation across locations $30,000.
    ● Maintenance (IT fees through EOY) $5,000.
    ● Updated website and menu design fee $5,000.
    ● Other customization fees $550.

    Appendix:

    ● Reallocate some of the payroll from our FOH (that stands for front of
    house": all the servers and hosts) budget to hire more cooks.
    ● Measuring certain percentage increase and what the price will be, not have
    clear metric to measure.
    ● Wait time will naturally decrease as table turn increases.
    ● policy change

    You might also like