Part 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-
mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following e-mail.

From: Yunjung Kim (yunjungkim107@worldmail.net)

To: Customer service representative (customerservice@mobilenet.com)
Subject: Suspension of MobileNet Account # 74382
Date: November 2

I’d like to suspend my phone service for the months of December and January because I will be traveling
abroad during that time.
From my past experience, it is my understanding that this will cause my contract period to extend for two
more months, which would mean that my subscription will not end in April but in June.
If this is not the case, please contact me by e-mail to clarify your current contract policy. As always, thank
you for your reliable service.

Sincerely,
Yunjung Kim

147. What is the main purpose of the e-mail?

(A) To cancel a cell phone contract
(B) To report problems with cell phone service
(C) To request a copy of a contract
(D) To ask for a service to be suspended temporarily
148. What is suggested about Ms. Kim?
(A) She was once a customer service representative for MobileNet.
(B) She is not satisfied with MobileNet’s service.
(C) She will be leaving the country.
(D) She decided to cancel the suspension.

Questions 149-150 refer to the following text message chain.

Ron ······························· 11 :21 A.M.

Christine, would you call Dr. Morris and confirm the five o’clock appointment?
————————
Christine ······························· 11:22 A.M.
Did you forget that you have a staff meeting starting at three?
————————
Christine ······························· 11 :23 A.M.
I don’t think you’ll have enough time to get to the hospital by five. As you know, the meeting usually lasts
more than two hours.
————————-
Ron ······························· 11:25 A.M.
Oh! It completely slipped my mind.
————————–
Ron ······························· 11:26 A.M.
Make the appointment for six then, and when you’re done, would you call the sales manager and ask him
to come to my office?
————————–
Christine ······························· 11:28 A.M.
Sure. If Dr. Morris can’t make it for six, I’ll change your appointment to 9 a.m. tomorrow.

149. Who is Christine talking to?

(A) A colleague
(B) A nurse
(C) A superior
(D) A secretary
150. At 11 :25, what does Ron mean when he writes, “It completely slipped my mind”?
(A) He should have contacted the sales manager.
(B) He might have asked Christine to make a reservation.
(C) He would have considered an assembly.
(D) He could have visited a hospital before a meeting.

Questions 151-152 refer to the following e-mail.

From: lortiz02@wistarcorp.com
To: sharonhill@globalnet.com
Subject: Banquet photos
Date: June 5

Dear Ms. Hill:

We received the proofs of the photographs you took at our company banquet. We have chosen
the ones we would like to order, but we seem to have misplaced the order form.
Could you please send over another copy?
Also, we are interested in posting some of your photographs on our company website. However, for legal
reasons, we need your permission before we may post them. Please let me know if you authorize this. We
are very pleased with the way the photos turned out and will certainly want you again in the future.
Thank you,
Isabella Ortiz

151. What is the purpose of the e-mail?

(A) To schedule a company event
(B) To inquire about a fee
(C) To request an order form
(D) To ask for a website address
152. Who is Ms. Hill?
(A) A photographer
(B) An event planner
(C) A website designer
(D) A lawyer

Questions 153-154 refer to the following letter.

Haynes & Company

 785 E. Williamsburg Rd.
Phoenix, AZ 74790
July 15
Ms. Zoe Algate
West End Accounting Services
Phoenix, AZ 74785
Dear Ms. Algate,
Thank you for requesting information about the products offered at Haynes & Company. We sell a variety
of products to meet all of your everyday office supply needs. I am enclosing our latest product list and an
order form. You will notice that prices vary depending on the quantity ordered because we offer
discounts for bulk orders.
I look forward to servicing your company’s needs.
Sincerely yours,

Kyle Hoffer
Sales Representative
Enclosures

153. What kind of company is Haynes & Company?

(A) An accounting firm
(B) An office supply dealer
(C) A delivery company
(D) An employment agency
154. What does Mr. Hoffer indicate about Haynes & Company’s prices?
(A) They are reduced for large orders.
(B) They are listed on the company’s website.
(C) They are less than those of other businesses.
(D) They depend on the customer’s location.
Questions 155-157 refer to the following notice.

Richmond International Airport

Attention Airline Passengers:
The Richmond International Airport has recently redesigned its website to provide a broader range of
useful information. The site (www.ricairport.com) now lists all flight schedules and baggage fees, including
fees for additional and oversized baggage. You can check in online, pay for baggage fees, and get traffic
updates on major highways around the airport to improve your travel experience.
All flight delays or service interruptions will also be posted on the site, which will be continually updated.
In the rare event of a major service interruption due to weather or security concerns, our website will
display time estimates for flights to be resumed.
We hope the enhanced website will make air travel more convenient for you. We are always looking for
ways to improve our site and our service. If you have any questions or suggestions, please fill out our
contact form located in the “Contact Us” section of the website.

155. What is the main purpose of the notice?

(A) To publicize recent changes made to a website
(B) To inform travelers of airport security procedures
 (C) To notify travelers about upcoming changes in baggage fees
(D) To provide information on purchasing airline tickets
156. According to the notice, what information is available on the website?
(A) A list of baggage fees
(B) Job openings
(C) Security procedures
(D) Airline fares
157. How may passengers contact Richmond International Airport?
(A) By calling an office
(B) By sending an e-mail
(C) By visiting the airport
(D) By filling out a form on the website

Questions 158-160 refer to the following advertisement.

Planning your next vacation?

Check out Gecko International Travel!
Gecko International Travel is an Australian based travel agency offering outstanding vacation packages to
a wide variety of destinations. We also have relationships with a number of hotel chains and can help you
find the best deals in the best locations. The following packages are some of our most popular and are
being offered at a discounted price for the summer season:
A Taste of the Orient: Spend 7 days and 6 nights touring the exquisite far east aboard the Princess cruise
ship. The ship departs from Shanghai and docks for special day trips in Fukuoka and Nagasaki, Japan, and
Busan, South Korea.
New Zealand Adventure: Take a trip to the extreme sports capital of the world!
This 6 days, 5 nights tour gives you the opportunity to try the exciting activities New Zealand has to offer
including hiking, rafting, and cycling. And if you’re brave enough, you can even sky dive or bungee jump!
The package includes roundtrip airfare, daily activities, as well as hotel stays.
Southeast Asian Adventure: Explore the famous temples of Southeast Asia on this exclusive 2-week trip.
Dr. Nomatamin Suleeja, a well-known scholar on the history of the region, will lead travelers on a tour of
ancient temples of Cambodia and Thailand including the world famous temples of Angkor Wat. Travelers
will enjoy the beautiful scenery, unique cultures, and delicious foods of the region.
This package includes roundtrip airfare, hotel stays, bus fares, and visa fees.
In addition to offering vacation packages and booking flights, Gecko also offers assistance in renting
vehicles.

158. What has changed at Gecko International Travel?

(A) New vacation options have been made.
(B) Additional tour agents have been hired.
(C) Prices on vacation packages have been reduced.
(D) A new office has been opened.
159. Where is Gecko International Travel’s main office?
(A) Australia
(B) China
(C) Thailand
(D) Japan
160. What is NOT stated about Gecko International Travel?
 (A) It collaborates with hotel chains.
(B) It helps people reserve rental cars.
(C) It offers travel insurance.
(D) It reserves airline tickets.

Question 161-163 refer to the following letter.

First Choice Bank

625 Parham Road
Melbourne, Victoria 3000
Australia

February 17
Mr. Peter Kuhn
707 Row Street
Melbourne, Victoria 4500

Dear Mr. Kuhn,

Thank you for your interest in First Choice Bank –[1] –. We received your online application and resume
for the Branch Manager position in Heidelburg. — [2] –. However, I was impressed with your resume and
think that you would be a good candidate for an Assistant Branch Manager position. — [3] –. We
currently have a need for one at our Deer Park branch. I forwarded your resume to the District Manager
of that branch, but you will also need to submit a new application online. – [4] -. You should expect to
hear from that manager within the week Thank you again for your application and I hope this
opportunity is of interest to you.

Sincerely,
Leslie Fishburne
Human Resources Representative

161. What does Ms. Fishburne suggest that Mr. Kuhn do?
(A) Apply in person at the Deer Park branch
(B) Fill out a new application
(C) Send an e-mail to the hiring manager at the Deer Park branch
(D) Enroll in First Choice Bank’s management training program
162. What is the main purpose of the letter?
(A) To inform an applicant that he is qualified for another position
(B) To let an applicant know that the job he applied for is no longer vacant
(C) To arrange an interview with an applicant
(D) To ask an applicant to provide additional pictures
163. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?
“Unfortunately, we require 2 years of previous managerial experience for that position.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]

Questions 164-167 refer to the following advertisement.

 Active Life
Invites you to activate your life!
Let us help you get in shape, increase your energy,
and feel better about yourself!
■ All new members get the first month free!
■ Afraid of an annual commitment? Don’t worry, our membership renews quarterly.
■ Choose from a broad selection of classes including aerobics, spinning, yoga, and more.
■ We offer family plans at discounted rates.
■ Bring your kids too! Let our childcare specialists supervise your children in our new playroom ($10 /
hour).
This Month’s Special!
Join Us This Month and Save 50% off the $200 Enrollment Fee.
1086 Patterson Ave, Houston, TX 84873 832-565-4538

164. What kind of business is Active Life?

(A) A fitness club
(B) A vitamin store
(C) A sporting goods store
(D) A travel agency
165. How frequently are memberships renewed?
(A) Once every two weeks
(B) Once a month
(C) Once every three months
(D) Once a year
166. What can new members receive for free?
(A) Child care services
(B) Vitamins and nutritional supplements
(C) One month membership
(D) Membership for their family
167. What is the original enrollment fee for the current month?
(A) $50
(B) $100
(C) $150
(D) $200

Questions 168-171 refer to the following e-mail.

From: Albert McGwire

To: All department heads
Time: Tuesday 09:25 A.M.
Subject: Graduation Program

Hello everyone

This is a quick update on the program for Saturday’s graduation at the Robins Center. Faculty should
arrive at the Robins Center and report to the Alumni Hall by 9:45 A. M. You can pick up your cap and
gown there. The main ceremony will begin at 10:30 A.M. in the gymnasium. I will make some opening
remarks and introduce the main speaker at 10:45 A. M. –[1]–. I am pleased to announce that the
Honorable Judge Stevenson has confirmed that he will be able to attend. –[2]–.
Next, graduates and guests will disperse to the designated venues for each department’s ceremony. –[3]–.
Each department head is in charge of organizing and managing their respective ceremonies. –[4]–. All of
your graduates’ diplomas will be delivered to your venue on Saturday morning. Closing remarks should
be given by each department head to conclude each ceremony. The graduation party sponsored by the
university will begin in the commons area at 12:30 P.M.
I look forward to hosting another great graduation event.

Albert McGwire
University President

168. What is the purpose of the e-mail?

(A) To confirm a reservation of a venue
(B) To provide a schedule of events
(C) To inform faculty of an updated policy
(D) To invite people to attend a graduation ceremony
169. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?
“He will deliver the keynote address following my remarks.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
170. Where will the keynote address take place?
(A) In the Alumni Hall
(B) In the gymnasium
(C) In the commons area
(D) In the court room
171. The word “respective” in paragraph 2, line 3, is closest in meaning to
(A) honored
(B) respectful
(C)each
(D) unfair

Questions 172-175 refer to the online chat discussion.

Anna
The property management company wants us to sign a new contract at the end of the month.
3:22
Bill
Yeah, I’ve heard about it.
3:23
Christopher
Is it already time to sign a new contract? I assume the rent will go up again.
3:23
Kate
Wow, time goes fast!
3:24
Anna
That’s right. They’ve raised the rent every year we’ve had our offices here.
3:24
Christopher
In that case, I’m going to call the manager of those renovated properties at the Fox Center.
I know he has a few commercial spaces available, and I’ll bet they’re less expensive than this place.
3:26

172. What is the problem in this discussion?

(A) A lost contract
(B) Lack of business space
(C) Expensive renovations
(D) Increasing rent
173. What does Christopher suggest they do?
(A) Increase the rent
(B) Check their profits
(C) Find a new location
(D) Pay the moving company
174. At 3:24, what does Anna mean when she writes, “That’s right”?
(A) More property expenses would be paid.
(B) A contract should be updated.
(C) The office was renovated.
(D) The rent was too expensive.
175. What will Christopher likely do?
(A) Raise the rent
(B) Renovate their offices
(C) Contact the Fox Center manager
(D) Talk to the property management company

Questions 176-180 refer to the following advertisement and e-mail.

Villa Romano

The historical Villa Romano is the perfect setting for an elegant wedding offering comfort, tranquility,
relaxation, luxury, and impeccable service. The large gardens and the new swimming pool also make a nice
setting for cocktails, gala evenings, and buffets. We can cater for up to 100 people. Your closest family and
guests can sleep in 12 elegant rooms that can be connected if desired. There is a beautiful chapel inside the
Villa for your private ceremony. For reservation information, contact our Event Coordinator, Veronica
Napoli at napoli@villaromano.com or call (713)545-2010.

To : Vanessa Hamilton <hami1ton12 @worldmail.com>

From : Veronica Napoli <napoli@villaromano.com>
Date : May 12
Subject : Wedding Reservation

Dear Ms. Hamilton:

Thank you for choosing the Villa Romano for your wedding. We will do everything we can to
accommodate all of your needs for this special day.
Please send us your deposit of $1,000 by June 10 to reserve the 12 onsite guest rooms.
Also, please let me know the number of guests that you are expecting by August 1. Our catering manager,
Bruce Adkins, will be contacting you this week to discuss your reception menu. If you have any questions,
don’t hesitate to contact me.
Sincerely,
Veronica Napoli
Event Coordinator, Villa Romano

176. For whom is the advertisement most likely intended?

(A) Brides
(B) Families
(C) Business professionals
(D) Retirees
177. What is NOT mentioned as a feature of the Villa Romano?
(A) A chapel
(B) A spa
(C) Adjoining rooms
(D) A new swimming pool
178. What is suggested about Ms. Hamilton?
(A) She is canceling her reservation.
(B) She is hosting a cocktail party.
(C) She has stayed at the Villa Romano.
(D) She is getting married.
179. What is true about the event?
(A) It will take place on August 1.
(B) Complete payment for the event has been made.
(C) No more than one hundred people will attend.
(D) Guests will receive a discount on hotel rooms.
180. What will Ms. Hamilton speak with Adkins about?
(A) Reserving the chapel
(B) Making a deposit
(C) Changing her room assignment
(D) Choosing food for the reception

Questions 181-185 refer to the following article and e-mail.

On April 1st, Value Plus Airlines opened its doors to travelers looking to purchase low cost tickets but not
sacrifice service and reliability. The airline’s first flights are scheduled to begin on May 15th and will fly
between New York and Los Angeles. In July, Value Plus will add service from New York to Dallas and to
Seattle.

Tickets can be purchased by phone or on the company’s web site. However, to keep costs low, they are
not available through travel agencies.

Unlike most other airlines, Value Plus allows travelers to check two pieces of luggage at no extra charge.
It also advertises no change fees to reschedule your flight for a different date. Even though it is a budget
airline, it still offers free non-alcoholic drinks and snacks. According to Value Plus representatives, it will
offer low priced meal options beginning in June. In addition, it claims to offer fast automated check-in
procedures at the airport.

To : George Bryant <georgebryant@valueplusair.com>

From : Sheila Primrose <sprimrose@choiceproducts.com>
Subject : Flight issue
Date : May 19th
Dear Mr. Bryant:
I flew on Value Plus Flight 105 on May 17th, and of course, I was looking forward to affordable, fast, and
reliable service as advertised by Value Plus Airlines. Although my flight left on time and I enjoyed the
complimentary in-flight refreshments, the speed of the check-in process did not meet my expectations. I
arrived at the airport an hour and a half before my flight, but several of the automated check-in machines
were not working, which caused me to have to wait in line for almost 50 minutes. This caused me to
nearly miss my flight. I understand you are just getting started but I hope these problems will be rectified
before my next flight to Los Angeles on June 5th. If not, I will most likely take my business elsewhere.

Sincerely,
Sheila Primrose

181. When did Value Plus Airlines start selling tickets?

(A) April
(B) May
(C) June
(D) July
182. What is indicated about Value Plus Airlines?
(A) Its first flight was in April.
(B) It promises to provide quality service and low prices.
(C) Its tickets can be purchased through travel agencies.
(D) It is based in Dallas.
183. According to the article, what are Value Plus passengers able to do?
(A) Enjoy complimentary alcoholic drinks during the flight
(B) Check-in via the Internet
(C) Order meals during the flight
(D) Change their flight schedules for free
184. What is the purpose of the e-mail?
(A) To cancel a reservation
(B) To show appreciation
(C) To complain about the service
(D) To ask for a complimentary ticket
185. Where will Ms. Primrose most likely depart on June 5th?
(A) New York
(B) Los Angeles
(C) Dallas
(D) Seattle

Questions 186-190 refer to the following tariff, advertisement, and letter.

Quickfix Technicians Ltd. Maintenance Contract
Purchase Order: KL 539784 Starting Date of Services: September 12
Contract Date: September 12 Contract Term: 2 years _X_ 3 years_
Purchaser: Anderson & Cooper Contractor: Quickfix Technicians Ltd.
Equipment: Prestige Laser Printer Model: NM 6786

Quickfix Technicians Ltd.

Congratulations!
 You’ve got the most reliable maintenance service.
There are some guidelines for you:
We will perform regular inspections and maintenance duties for Anderson & Cooper Legal Associates on
their Prestige Laser Printers, NM 6786.
The inspection and maintenance will be performed at the purchaser’s workplace and will be provided
three times annually until the termination of the contract.
Trained technicians will clean the printers and perform a thorough diagnostics test to check the efficiency
of the operating system. If a problem is detected, recommendation for repair will be submitted.
Defective parts will be replaced once the purchaser submits a signed copy of the technician’s written
recommendation.
Services provided will not cover damages caused by neglect or improper handling.

William Blundel
Anderson & Cooper legal Associates
75 Freemason Dr.
Philadelphia, PA 07988
August 20
Sarah Ferguson
Quickfix Technicians Ltd.
23 Delaware Ave.
Philadelphia, PA 07934
Dear Ms. Ferguson,
Since our most recent inspection, we have had several difficulties using our Prestige Laser Printer.
I raised the issue with the technician when he was here last for the contractual inspection and
maintenance on August 15. The technician informed me that the problems we were experiencing were
the result of a faulty part and that he would complete a diagnostic report for us. Unfortunately, since then
we have not heard anything more about this report.
Since our next inspection will not occur for another four months, we would like to have your technician
return to our offices and complete the repairs as soon as possible. Please inform us as to the earliest date
a technician can visit our location.
Sincerely,
William Blundel
Anderson & Cooper Legal Associates
186. How long is the contract valid?
(A) For one year
(B) For two years
(C) For three years
(D) For four years
187. What does the contract NOT indicate about the service?
(A) It is to be completed by a trained technician.
(B) It is offered more than once per year.
 (C) It will take place at the purchaser’s place of business.
(D) It will include the immediate replacement of the damaged parts.
188. What is the purpose of the letter?
(A) To ask for an extension of a warranty
(B) To request completion of the repair
(C) To reschedule a routine inspection
(D) To question the results of the inspection
189. What does Mr. Blundel want to know?
(A) When a technician will visit him
(B) How much is the repair work
(C) Whom he should talk to about the problem
(D) How he can get an instruction manual
190. How many times did the company probably receive the service in total?
(A) One
(B) Two
(C) Three
(D) Four

Questions 191-195 refer to the following e-mail, schedule and letter.

To : Alexis Marsh <amarch@senecamed.com>

From : Nicholas Gentry <ngentry@senecarmed.com>
Date : October 3
Re : Orientation
Attachment : Orientation Schedule.doc

Dear Alexis,
Welcome to Seneca Medical Sales! We are excited to have someone with your experience in the medical
sales industry joining our team. I hope you are feeling comfortable in your new surroundings. I am
writing to let you know about our orientation program for new sales representatives. It will be held from
October 15 through October 18 at the Innsbrook Training Center. The program starts daily at 8:45 A. M.
and ends at 4:45 P. M. Breakfast and lunch will be provided daily free of charge, although attendance at
the meals is not mandatory.
I have attached a tentative schedule for the orientation program. Note that one of the activities requires
participants to work in a team, and that you have been assigned to Team D. In the next few days, you will
receive more information about this and other activities.
I am looking forward to seeing you again. Should you have any questions, feel free to email me or call me
at 555-3010, ext 104.
Sincerely,
Nicholas Gentry
Employment Representative
Human Resources

Monday Tuesday Wednesday Thursday

Time
October 15 October 16 October 17 October 18
 08:00-
Breakfast Breakfast Breakfast Breakfast
08:45

08:45- Review &

Welcome & Agenda Review & Agenda Review & Agenda
09:00 Agenda

Time and
09:00- Interviewing Territory Competitive
Selling Skills 101
10:30 Customers Management Account Analysis
Skills

10:30-
Break Break Break Break
10:45

10:45- Intro to Healthcare Building Client Online Tutorial

Closing a Sale
12:00 Sales Rapport Session

12:00-
Lunch Lunch Lunch Lunch
13:00

Team Meeting
13:00- Sales Presentation Team A’s Consultative (Teams A & C)
14:45 Skills presentation Selling Skills Product line-up
(Teams B & D)

14:45-
Break Break Break Break
15:00

Team Meeting
15:00- (Teams A & B) Team B’s Team C’s Team D’s
16:45 Product line-up presentation presentation presentation
(Teams C & D)

Orientation Schedule
Day and Date
——————–
Date : Oct. 10
——————–
Dear Mr. Gentry,
I don’t know whether you were informed that I am not going to participate in orientation program on
October 18. Last night, I got a message from the branch in Washington that I have to assist an opening
ceremony of a new business at that time. Therefore, I can not give a group presentation on the last day of
the orientation. I need to be assigned to another team to do this course.
I’m very sorry to inform you of this schedule conflict. I look forward to your response as soon as possible.
Alexis Marsh

191. In what department does Ms. Marsh work for?

(A) Advertising
(B) Accounting
(C) Human resources
(D) Sales
192. What is not indicated about Ms. Marsh?
 (A) She will relocate for a new job.
(B) She will work for a medical sales company.
(C) She has previous work experience.
(D) She has met Mr. Gentry before.
193. In the e-mail, the word “mandatory” in paragraph 1, line 6 is closest in meaning to
(A) desired
(B) encouraged
(C) required
(D) optional
194. When is Ms. Marsh most likely to learn about establishing relationships with clients?
(A) On Monday
(B) On Tuesday
(C) On Wednesday
(D) On Thursday
195. According to Ms. Marsh’ e-mail, which team can not she most likely be joined?
(A) Team A
(B) Team B
(C) Team C
(D) Team D

Questions 196-200 refer to the following e-mail, document, and text message chain.

From : Marcella Wilberger <marciewilberger@zenithmail.com>

To : Ricardo Rubio <ricardorubio@zmail.com>
Date : July 20
Attachment : Standard EH Reference Form

Hi Ricardo!
I just saw on the GIP website that you recently won the company’s Most Outstanding Employee Award for
this year. Congratulations! It’s definitely well deserved and indicates how much you are appreciated at
GIP.
Things have been going pretty well for us since I left GIP and moved to El Paso. My husband really loves
his new job so far, and we found a really cute house to rent. I’m currently working at a local engineering
firm called Affinion. The office is only a five-minute drive from our home, but I’m not fully satisfied with it
since it’s neither exciting nor financially rewarding.
Therefore, I’ve been searching for a job opportunity that better suits my interests. I recently interviewed
for a promising position with a commercial real estate company. They seem quite interested in me and
have asked for a professional reference. I was wondering if you would be willing to fill out the attached
form and return it to them. I can’t think of anyone better to evaluate my qualifications, skills, and
character. I really appreciate your help.
Please tell everyone at the office my best.

Ellis Holdings
305 Armadillo Avenue, El Paso, TX 78414
————————————-
Professional Reference Form
Applicant’s Name : Marcella A. Wilberger
Address : 1804 Sierra Vista Boulevard, El Paso TX 78422
 THE REMAINDER OF THIS FORM TO BE COMPLETED BY RESPONDENT
Name : Ricardo Rubio Employer : CIP Insurance Company Tulsa OK
Years with the company : 12 Position : Senior Accountant
How long have you known the applicant and in what capacity?
I was her supervisor at CIP for three years and worked with her for a total of six years.
How would you rate the quality of this applicant’s work?
Marcella was a key member of our accounting team here at CIP. She always completed her work
thoroughly and efficiently and was well liked by her co-workers. She’s a talented accountant and very
dependable.
Are you aware of any potential problems with the applicant?
None. I absolutely give my full endorsement of her.
May we contact you for further information : Yes I No
(If so, please give us a phone number) (869) 410-8700 ext. 3
Please fax completed reference form to (640)723-0198 with attention to Eric Benoli, Human Resources.
Thank you.

Ricardo Rubio Hello, Marcella. I have just submitted your reference form you
11 :30 A.M. requested to Ellis Holdings.
Marcella
Thank you so much, dear. Is it possible to fax a copy of the
Wilberger
document to me?
11:31 A.M.

Oh, my gosh. I am on my way to the meeting with clients. Do you

Ricardo Rubio
need to look over it, right now? I should have forwarded it to you
11 :36 A.M.
first. I’m sorry.
Marcella
No, you don’t have to worry about it. I was just wondering.
Wilberger
Anyway, I am totally appreciate it.
11:37AM.

Ricardo Rubio Right after the meeting, I will send you this paper and contact you
11 :45 A.M. promptly.

196. In the e-mail, the word “suits” in paragraph 3, line 1, is closest in meaning to
(A) matches
(B) clothes
(C) clashes
(D) warrants
197. What does Ms. Wilberger say about her current job?
(A) It involves out of town travel.
(B) It is close to her home.
(C) It is well paid.
(D) It is interesting.
198. What is suggested about Ellis Holdings?
 (A) It is an engineering firm.
(B) It is a commercial real estate company.
(C) It is an insurance agency.
(D) It is a financial institution.
199. What is suggested about Mr. Rubio?
(A) He is an acquaintance of Eric Benoli.
(B) He was hired by CIP six years ago.
(C) He works in the human resources department.
(D) He holds a supervisory position at CIP.
200. At 11 :36, what does Ricardo mean when she writes, “Oh, my gosh”?
(A) He forgot to meet her clients.
(B) He is very pleased with Marcella’s message.
(C) He feels sorry that she cannot handle Marcella’s request.
(D) He makes a deal with client