Hardware Guide: Models 2CR and 2NR

Toshiba Global Commerce Solutions
SureMark 4610 Printers
Hardware Guide
Models 2CR and 2NR
TC62-0012-01
1
Note:
Before using this information and the product it supports, be sure to read Safety Information-Read This First, Warranty
Information, Uninterruptible Power Supply Information, and the information under Notices.
June 2017
This edition applies to Toshiba SureMark 4610 Printer Models 2CR and 2NR and to all subsequent releases and modifications
until otherwise indicated in new editions.
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to use or
distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.
© Copyright Toshiba Global Commerce Solutions, Inc. 2017
Contents
Figures.......................................................5 Configuring a network printer (WiFi and Ethernet)..........36
Before you begin...............................................................36
Tables.........................................................7 Logging into the WiFi Configuration and
Management Interface..................................................... 36
Setting printer IP parameters..........................................37
Safety.........................................................9 Change default passwords for printer.......................... 38
About this guide..................................... 11 Chapter 4. Using and maintaining

Who should read this guide.................................................. 11
Where to find more information...........................................11
the 4610 printer.......................................39
Replenishing consumable supplies...................................... 39
Additional information................................................... 11
Loading and replacing the paper roll............................39
Notice statements....................................................................11
Loading large paper rolls................................................ 42
Replacing the ribbon........................................................ 42
Inserting checks (Model 2CR only)...................................... 45
Summary of changes............................. 13 Inserting documents from the side................................ 46
June 2017...................................................................................13 Retrieving printer statistics....................................................47
Cleaning recommendations...................................................49
Cleaning the MICR read head (Model 2CR only)....... 49
Chapter 1. Introducing the SureMark Cleaning the thermal printhead..................................... 50
4610 Models 2CR and 2NR printers...... 15 Clearing jams in the check flipper area................................51
Features and specifications....................................................15
Communication and power...................................................17
Network interface adapter prerequisites...................... 20 Notices.....................................................55
Operating system requirements........................................... 21 Telecommunication regulatory statement...........................56
Hardware requirements.........................................................22 Electronic emission notices....................................................56
Identifying the controls and indicators................................22 Federal Communications Commission (FCC)
Locating the power button..............................................24 statement............................................................................56
Understanding the Light-Path LEDs............................. 25 FCC Radiation Exposure Statement.............................. 56
Calling for service................................................................... 26 Industry Canada Class A Emission Compliance
statement............................................................................56
Avis de conformité à la réglementation
Chapter 2. Product specifications........ 27 d'Industrie Canada...........................................................57
Physical dimensions............................................................... 27 Industry Canada Radiation Exposure Statement........ 57
Temperature and humidity limits........................................ 27 European Union Electromagnetic Compatibility
(EMC) Directive Conformance Statement.................... 57
Germany Class A statement........................................... 57
Chapter 3. Installing and configuring Australia and New Zealand Class A statement...........58
Aviso para los usuarios de México................................ 58
the 4610 printer ......................................29 People's Republic of China Class A electronic
Before you begin......................................................................29 emission statement...........................................................58
Verify your order.............................................................. 29 Russian Electromagnetic Interference (EMI) Class
Understanding your configuration................................29 A statement....................................................................... 59
Installing the interface card................................................... 29 Japanese Electrical Appliance and Material
Installing the fillers................................................................. 30 Safety Law statement.......................................................59
Configuring a WiFi adapter...................................................31 Japanese power line harmonics compliance
Before you begin...............................................................31 statement............................................................................59
Printing the Test/Status Receipt..................................... 31 Japan Voluntary Control Council for Interference
Connecting to the Printer Access Point (AP)................32 Class A statement............................................................. 59
Logging into the WiFi configuration and Japan Electronics and Information Technology
management interface..................................................... 33 Industries Association (JEITA) statement.....................60
Setting up the WiFi client................................................ 34 Korean communications statement............................... 60
Setting WiFi IP parameters............................................. 35 Taiwan Class A compliance statement.......................... 60
Changing default passwords for WiFi.......................... 35 Taiwan contact information............................................ 60
© Copyright Toshiba Global Commerce Solutions, Inc. 2017 3

Cable ferrite requirement.......................................................61
Electrostatic discharge (ESD)................................................ 61
Product recycling and disposal.............................................61
Battery safety........................................................................... 62
Battery return program.......................................................... 63
For Taiwan:........................................................................ 63
For the European Union:................................................. 63
For California:................................................................... 64
Flat panel displays.................................................................. 64
Monitors and workstations....................................................64
Trademarks.............................................................................. 65
4 4610 Hardware Guide for Models 2CR and 2NR

Figures
1. SureMark 4610 printer........................................................15
2. USB interface card...............................................................17
3. RS-485 interface card.......................................................... 18
4. RS-232 interface card.......................................................... 18
5. Ethernet interface card....................................................... 19
6. WiFi interface card.............................................................. 20
7. Indicators and controls.......................................................23
8. Power button........................................................................25
9. Illustration of the diagnostic LEDs...................................25
10. Location of serial number................................................ 26
11. Physical dimensions of SureMark 4610 Models
2CR and 2NR........................................................................... 27
12. Installing the interface card............................................. 30
13. Example of a test receipt.................................................. 32
14. Wireless network icon...................................................... 32
15. Select the printer network................................................33
16. Quick Setup Page.............................................................. 34
17. Overview page.................................................................. 37
18. Set printer IP parameters................................................. 38
19. Opening the paper door...................................................39
20. Paper roll placement.........................................................40
21. Opening the ribbon cover................................................ 43
22. Ribbon cartridge loading................................................. 44
23. Ribbon path around the printhead.................................44
24. Inserting checks.................................................................46
25. Inserting documents from the side.................................46
26. Receipt showing usage statistics.....................................48
27. Cleaning the MICR read head.........................................50
28. Cleaning the thermal printhead......................................51
29. Removing the flipper door (lower document
insert cover) .............................................................................52
30. Lifting up on the thumb tab............................................ 52
31. Removing the check flipper cartridge ...........................53

Tables
1. Printer specifications.......................................................... 16
2. Communication interface, rate, and power source........ 17
3. OS printer interface options.............................................. 21
4. Paper supply LED Indicator..............................................23
5. Printer ready LED indicator ............................................. 23
6. Document presence LED indicator.................................. 24
7. Ethernet LED indicator...................................................... 24
8. WiFi LED indicator............................................................. 24
9. Light-path LED conditions................................................ 25
10. Summary of dimensions.................................................. 27
11. Example of a test/status receipt...................................... 32
12. Specifications of supported single and multi-part
forms......................................................................................... 41
13. Supported flipping specifications...................................42

Safety
Before installing this product, read Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

About this guide
This guide contains information about installing, using, and maintaining the Toshiba® 4610
SureMark™ Model 2CR and 2NR printers.
Who should read this guide

This guide is intended for personnel who are installing and using the Toshiba 4610 SureMark
Model 2CR and 2NR printers.
Where to find more information

Current versions of Toshiba publications are available on the Toshiba Global Commerce
Solutions website at www.toshibacommerce.com/support/publications.
The publications listed under the General tab are available to the public.
To access a specific Toshiba product publication:
1. Click on the Hardware, Application, OS, Integration, or Other tab.
2. Scroll to the desired product, and click on Publication Library.
Note: Access to the product publications requires valid user credentials. For information on
obtaining a user ID and password, click Learn More.
3. Enter your user ID and password.
4. Click Submit.
Additional information
The following publications provide additional information about the 4610 SureMark Models
2CR and 2NR printers:
• SureMark 4610 Printers: Hardware Service Guide for Models 2CR and 2NR, TC61-5003
• SureMark 4610 Printers: Programming Guide for Models 1xR and 2xR, TC62-5005
Notice statements
Notices in this guide are defined as follows:
Notes
These notices provide important tips, guidance, or advice.
Important
These notices provide information or advice that might help you avoid inconvenient or
problem situations.
Attention
These notices indicate potential damage to programs, devices, or data. An attention notice
is placed just before the instruction or situation in which damage could occur.
CAUTION
These statements indicate situations that can be potentially hazardous to you. A caution
statement is placed just before the description of a potentially hazardous procedure step
or situation.

DANGER
These statements indicate situations that can be potentially lethal or extremely hazardous
to you. A danger statement is placed just before the description of a potentially lethal or
extremely hazardous procedure step or situation.

Summary of changes
This section documents the changes for each revision of the SureMark 4610 Printers Hardware
Guide Models 2NR and 2CR.
June 2017
This edition of the SureMark 4610 Printers Hardware Guide includes the addition of the
following information:
• Setting up and configuring a WiFi adapter
• WiFi configuration and management
• Setting up, managing, and configuring a network printer

Chapter 1. Introducing the SureMark 4610 Models 2CR and 2NR
printers
Introducing the SureMark 4610 Models 2CR and 2NR printers
The Toshiba SureMark™ 4610 Models 2CR and 2NR are dual station, point-of sale (POS) printers.
The SureMark 4610 printer is available in two models:
• Model 2CR provides thermal station and impact station printing for your cash register
receipts, check processing, bar codes, and documents.
• Model 2NR provides thermal station and impact station printing for your cash register
receipts, bar codes, and documents.
With a print speed of 80 lines per second (LPS) and a 4-inch paper roll diameter, this high-speed
printer lets you quickly print long receipts, monitor paper status, and gather printer usage
statistics.
Figure 1. SureMark 4610 printer
Features and specifications

The key features of the Models 2CR and 2NR include:
• Print speeds of 80 lines per second (LPS).
• One-hand paper loading with the touch of a button.
• System management sensors that alert you to:
• Close the cover on the printer.
• Replace the receipt paper.
• Status of the printhead.
• Efficient replacement of receipt paper and ribbon cartridge, including larger paper rolls to
accommodate printing more receipts.
• Three megabytes of memory to store messages, logos, codes pages, and User Defined Storage.
• Magnetic ink character resolution (MICR) enables electronic check conversion (Model 2CR
only).

• Downloadable DBCS fonts for thermal (24x24 matrix) and impact (9x16 or 16x16 matrix)
printing.
Table 1 summarizes the specifications of the Models 2CR and 2NR printers.
Table 1. Printer specifications
Features 2CR 2NR

Cash receipt/document insert Thermal/Impact
Print Speed Thermal (8 lpi) 80 lps
Print Speed Impact (8 lpi) 4.7 lps narrow format, 4.1 lps wide format
Usage data
User defined fonts (including
Yes
proportional fonts)
Scalable fonts up to 8X
Journal station No
Single pass MICR, check No
franking, flipping, printing Yes
Yes
Document insert station
Document insert print width 83.0 mm
Document insert form width 58 mm minimum
Document flipper form width 102 mm maximum N/A
80 mm minimum
Document flipper form length 223 mm maximum N/A

65 mm minimum
Multipart form
Yes
Barcode printing
Receipt paper loading Drop and load
Receipt paper cutter
Standard
Receipt tear bar
Receipt paper width 80 mm
Print fonts (CPI) 12, 15, 17, 20
Rotate print (line by line) Yes
DBCS thermal font - 24x24
Yes
matrix
DBCS impact font - 9x16 or
Yes
16x16 matrix

Communication and power
An interface card is shipped with the 4610 SureMark™ printers to provide communication to the
system unit. Depending on your connectivity requirements, you will have one of the cards listed
in Table 2.
Table 2. Communication interface, rate, and power source

Device Description Power
USB USB is 2.0 Compliant Full Speed System unit input voltage (+24 V);
HID; Bulk transfers at 12 Mbps separate power supply if standard
(Mega bits per second) USB connector is used
RS-485 Toshiba proprietary System unit input voltage +38 V or
+24 V (Japan only)
RS-232 9.6K - 115.2K (selectable using Separate power supply
offline or online configuration) Baud
rate
Ethernet 10/100 Ethernet port for connection Separate power supply
to an industry standard Ethernet
LAN
WiFi 801.11 a/b/g/n/ac Wireless LAN Separate power supply
Adapter
Figure 2 illustrates the different communications connections on the USB interface card.
A B C D
Figure 2. USB interface card
Device Description
A Cash drawer
B Power supply
C Powered USB drawer
D Standard USB
Figure 3 illustrates the communications connections on the RS-485 interface card.
Chapter 1. Introducing the SureMark 4610 Models 2CR and 2NR printers 17
E F
Figure 3. RS-485 interface card
Device Description
E Cash drawer
F RS-485
Figure 4 illustrates the communications connections on the RS-232 interface card.
G H I
Figure 4. RS-232 interface card
Device Description
G Cash drawer
H Power supply
I RS-232
Figure 5 illustrates the communications connections on the Ethernet interface card.

J L M
K
Figure 5. Ethernet interface card
Device Description
J Ethernet indicator lights
K Ethernet
L Power supply
M Cash drawer
Figure 6 illustrates the communications connections on the WiFi interface card:

• Frequency Band of 802.11 b/g/n - 2.4 Ghz, power 18.30 dBm
• Frequency Band of 802.11 a/n/ac - 5 Ghz, power 19.12dBm
N Q O P
Figure 6. WiFi interface card
Device Description
N WiFi antenna
O Power supply
P Cash drawer
Q WiFi indicator light
Network interface adapter prerequisites

The network interface adapters (Ethernet and WiFi) have dependencies on the level of the
printer and printer firmware.
• The printer manufacturing date must be later than June 10, 2013. The main logic card of
printers built prior to June 10, 2013 will not support these adapters. The manufacturing date
is located on the bottom of the printer.
• Firmware level 14 and higher is required for an Ethernet interface adapter.
• Firmware level 18 and higher is required for a WiFi interface adapter. Some older versions of
firmware will enable basic function, but that function will not match the function described in
this manual. These firmware levels will print a message, as part of a test receipt, that indicates
the firmware should be upgraded.
Note: The required firmware levels will not allow back-leveling to a version that does not fully
support the installed adapter.
If a network interface adapter is installed in a printer that has back level firmware or a main logic
card that does not support it, the printer indicates an error:
• The ready light will blink amber and the internal LED#2 will be lit, which indicates that the
printer firmware is back level. If the firmware is known to be at the minimum level identified,
then this condition indicates a failed adapter or other hardware problem,

• A message is printed in the receipt station stating that the main logic card does not support
network adapters, which indicates that the main logic card is back level and cannot be used
with the installed adapter.
Operating system requirements

You can download drivers from the Toshiba Global Commerce Solutions support website:
www.toshibacommerce.com/support.
The printer provides a compatibility mode to enable use of older drivers and applications with
only minor modifications. The default operating system is referred to as "Native Mode". "Native
Mode" provides functional enhancements and is supported by the most current applications and
drivers.
Table 3 includes a list of the printer interface options that are supported for each OS/Driver
combination.
Table 3. OS printer interface options
Driver/API
OS JavaPOS OPOS OPOS OPOS

Drivers 1.14.0 Drivers 1.14.0 Drivers 1.14.0 Drivers 1.14.0
4690 API or later or later or later or later Direct IO
4690 USB All
RS485
POSReady All All All USB RS232

2009 RS232 Ethernet
Ethernet WiFi
WiFi
Windows 7 All All All USB RS232

RS232 Ethernet
Ethernet WiFi
WiFi
POSReady 7 All All All USB RS232

RS232 Ethernet
Ethernet WiFi
WiFi
Windows All All All USB RS232

Embedded 8.1 RS232 Ethernet
Pro/Industry
Ethernet WiFi
(64-bits only)
WiFi
Windows 8.1 All All All USB RS232

Pro/Enterprise RS232 Ethernet
(64-bits only)
Ethernet WiFi
WiFi
Windows 10 All All All USB RS232

Pro/Enterprise
Driver/API
OS JavaPOS OPOS OPOS OPOS

Drivers 1.14.0 Drivers 1.14.0 Drivers 1.14.0 Drivers 1.14.0
4690 API or later or later or later or later Direct IO
RS232 Ethernet
Ethernet WiFi
WiFi
SUSE Linux All RS232

Enterprise 11 Ethernet
SP1 (SLE 11)
WiFi
PC DOS 2000 RS232
Note:
1. Toshiba 4610 Ethernet Printer iOS SDK is supported with iOS 8.x or later for use with the
Ethernet and WiFi interface adapters.
2. Toshiba 4610 Ethernet Printer Android SDK is supported with Android 4.0 or later for use
with the Ethernet and WiFi interface adapters.
3. Only those items listed are supported.
Hardware requirements
SureMark printers work with the following systems:
• 4694 systems
• 4695 systems (RS-232 connection only and with power supply)
• PC or other store controller with an RS-232, USB, WiFi, or Ethernet port
• SurePOS 100 Series systems
• Self Checkout solution
• AnyPlace™ Kiosk
• TCx™ Wave
• TCx700
• TCx300
• iOS, Android, and Windows mobile devices
Identifying the controls and indicators

This section contains information on the controls and indicators of the 4610 Model 2CR and 2NR
printers. Figure 7 provides a diagram of these indicators and controls.

C D
B
A
E
Figure 7. Indicators and controls
Device Description
A Paper door release button
B Paper feed button; press to advance the customer receipt
paper
C Paper supply LED indicator (see Table 4)
D Printer ready LED indicator (see Table 5)
E Document presence LED indicator (see Table 6)
F Document feed button; press to advance the document
Table 4 describes the LED indicators that show the status of the paper supply:
Table 4. Paper supply LED Indicator

LED Indicator ( C )
Amber (orange) On Paper out
Off Paper sufficient
Blinking Critically low paper supply
Table 5 describes the LED indicators that communicates the printer status:
Table 5. Printer ready LED indicator

Printer ready ( D )
Amber Blinking (0.5s Station not ready; recoverable error: paper jam, cover open,
(orange) on / 0.5s off) cutter jam
Blipping (0.25s Offline or hardware failure: Cannot communicate with
on / 1.75s off) paper motion sensor, or the thermal printhead, MLC or IFC
problem
Green On Station is ready
Table 6 describes the LED indicators that reflect document status:
Table 6. Document presence LED indicator
Document inserted / No document inserted ( E )

Green On Station is ready
Amber (orange) Blinking (0.5s on / 0.5s off) Station is not ready or one of
the following conditions
exists:
• Station is waiting for
document
• The cover is open
• The printer has a
nonrecoverable home error
Table 7 describes the Ethernet LED indicators that reflect printer status.
Table 7. Ethernet LED indicator
Color State Function

Off - No link
Green On - Good link Ethernet Good Link / Activity
Blinking - Network activity
Amber Off - 10 MB mode Ethernet 10/100Mb
On - 100 MB mode
Table 8 describes the indicators that reflect the status of the WiFi connection.
Table 8. WiFi LED indicator
Color State Function

Amber Off - No link WiFi connected
On - Link established
Locating the power button

The power button ( R in Figure 8) of the Models 2CR and 2NR is located under the paper door.
A removable cover is included over the power button.

R
Figure 8. Power button
Understanding the Light-Path LEDs

The light-path LEDs illuminate to indicate a potential problem with the printer. To locate the
light-path LEDs, open the paper door to see the LED lights (see Figure 9) on the far right side of
the printer. Table 9 includes a description of these indicators.
Figure 9. Illustration of the diagnostic LEDs
Table 9. Light-path LED conditions

LED Failing Component
1 Main logic card
2 Interface card
3 Thermal printhead
Calling for service
When you call Toshiba for warranty information or service, be sure to have the serial number
and model number of the printer available. The serial number and model number are located
beside the flipper door (see S in Figure 10).
Figure 10. Location of serial number

Chapter 2. Product specifications
Product specifications
This section describes the physical specifications for Models 2CR and 2NR, including the printer
size, temperature guidelines, connector pin assignments, print dimensions, printer speed, printer
acoustics, bar codes generated, and resident code pages.
Physical dimensions
19
(7. 8 mm
8i
n .)
14
(5. 0 mm
25 5i
5 n.)
(10 mm mm )
in. 0 . 5 n.
) 20 .89 i
(7
m
0 2 m in.)
2 01
8
(7.
Figure 11. Physical dimensions of SureMark 4610 Models 2CR and 2NR
Table 10. Summary of dimensions

Width: 202 mm (7.801 in.) footprint
200.5 mm (7.89") with overhanging edge
Height: Front: 140 mm (5.5 in.)
Rear: 198 mm (7.8 in.)
Depth: 277 mm (10.914 in.)
Weight: 4.8kg (10.582 lb)
Temperature and humidity limits

Extreme temperatures can impact the performance and durability of the 4610 Model 2CR and
2NR printers. The following list contains the humidity and temperature limits for the 4610
Model 2CR and 2NR printers:

Shipping
-40° to 60° C (-40° to 140° F) with 5% to 100% relative humidity including condensation,
but excluding rain
Storage
0° to 60° C (32° to 140° F)
Operating
5° to 40° C (41° to 104° F) with 8% to 80% relative humidity

Chapter 3. Installing and configuring the 4610 printer
Installing and configuring the 4610 printer
This section provides safety information, and steps on installing and configuring your printer.
Before you begin

Before you install your SureMark™ printer, be sure to read this section and the Safety
Information manual, GC32-0609.
Verify your order

Your order should contain the following components:
• 4610 printer
• Safety manual
• Ribbon
• Paper roll (specified by the customer)
• Customized printer options (packaged separately), including:
• Interface card (a RS-232, RS-485, USB, or Ethernet, or WiFi)
• Fillers
• Cables
• Power bricks
Understanding your configuration

Your printer can be set up in an integrated or distributed configuration. An integrated
configuration has all parts of a system assembled in one location. A distributed configuration is
set up with the parts of the system in different physical locations. In an integrated configuration,
you can install the printer on the input/output tray option (with the fillers that contains the
printer and display) on top of the wide-footprint system units. Other tray options include
mounting the printer on the full-size cash drawer or directly on the counter.
Installing the interface card

The interface card (either an RS-232, RS-485, USB, Ethernet, or WiFi interface) is shipped in a
separate box with your printer. To install the interface card, complete the following steps:

A
Figure 12. Installing the interface card
1. Place the printer unit on one side, as shown in Figure 12.

2. Align the bottom of the interface card ( A ) to the slot ( B ) on the base of the printer and
press to secure the latch.
3. Connect the printer with your system unit or network (using the RS-232, RS-485, USB, or
Ethernet connector).
Note: You can plug all cables into the interface card before installation; however, do not
plug in the power until after installation.
4. If you have a power cord, connect it to the printer.
Installing the fillers

The fillers are an important part of your integrated system. They securely position your printer
into position with the system unit and other peripherals.
Refer to the installation documentation for your system unit for complete instructions.

Configuring a WiFi adapter
This section provides guidance for setup of the 4610 WiFi Interface Adapter. After completion of
WiFi setup, Printer IP setup may be required. See “Configuring a network printer (WiFi and
Ethernet)” on page 36 for additional setup instructions. The Printer IP setup is common to both
the WiFi and Ethernet adapters.
Note:
1. Prior to installation of a WiFi adapter, the printer firmware must be level 18 or later. All new
product will be at this level or later. If upgrading an existing printer see your existing printer
documentation for firmware update instructions.
2. If DHCP is used for IP address assignment, the DHCP server must support DHCP Option
61 (Client Identifier). If your DHCP server does not support Option 61, assign a static
address to the WiFi adapter. The 4610 printer with WiFi adapter requires 2 IP addresses.
Option 61 allows the DHCP server to uniquely identify the two requests. The printer IP
assignments will be allocated to the printer MAC address and the WiFi parameters to the
Client Identifier.
3. After completion of WiFi setup, it is highly recommended that default passwords be
changed and/or unused interfaces disabled.
The 4610 WiFi interface adapter provides a WLAN client connection for normal printer
operation and management, plus a separate local connection for setup through a built in access
point (referred to as the Printer Access Point or Printer AP). The following is a summary of the
operations necessary to setup the WiFi adapter. Details of each step are provided in the
following sections.
1. Connect to the Printer Access Point.
2. Log into the WiFi Configuration and Management interface
3. Setup the WiFi Client
4. Setup the WiFi IP Parameters and other options
Following completion of these steps see “Configuring a network printer (WiFi and Ethernet)” on
page 36 for the Printer IP setup if not using DHCP for all IP parameter assignment.
Before you begin

The information needed for many of the setup steps is provided by the Test/Status Receipt. This
receipt should be printed prior to beginning setup.
Printing the Test/Status Receipt

Follow the steps below to print a test/status receipt.
1. Press and hold both the paper feed and document feed buttons.
2. When the printer-ready indicator begins blinking, release both buttons.
3. Press and release the paper feed button to print the receipt.
Table 11 shows part of a sample test receipt and highlights the items required for setup.
Chapter 3. Installing and configuring the 4610 printer 31

Table 11. Example of a test/status receipt
AP SSID--
The network name for the Printer
Access Point (AP). Connect to this
network to access WiFi setup functions.
Client ID--
The client identifier used by the WiFi
adapter for DHCP Option 61. This will
also be needed to derive the Printer AP
network password.
Figure 13. Example of a test receipt
Connecting to the Printer Access Point (AP)

Perform the following steps using a personal computer (or similar device) with a WiFi interface
and an Internet browser.
Note: The details of connecting to a wireless network will vary from system to system. The
following examples and instructions are for Windows 7 without additional wireless tools.
1. Click on the Wireless Network Icon which is typically located at the right of the taskbar.
Figure 14. Wireless network icon

2. Select the Printer Network from the list of available networks and click Connect.

Figure 15. Select the printer network
Once the device indicates it has established a network connection, it is ready to log into the WiFi
Configuration and Management interface.
Note: Some systems report a warning when connecting to the printer AP because there is no
internet connection provided. This warning should be ignored.
Logging into the WiFi configuration and management interface
The printer provides web pages for setup and other management. After connecting to the printer
AP network, log into the web pages for setup.
1. Open the browser and enter the AP IP address shown on the test receipt.
2. When prompted, enter the username admin and the password Admin.
The Quick Setup page should open as shown below.
Note: If the WiFi adapter had been previously configured the status page will open rather
than the Quick Setup.

Figure 16. Quick Setup Page
Setting up the WiFi client

The WiFi client setup is performed from the quick setup page shown in the previous step.
1. Select the target network from the list of available networks.
2. Enter the required information and click Submit.
The data entry screens will vary based on the target network and its security settings. The
example screen below shows the data entry screen for a network using 802.1x security.

Setting WiFi IP parameters
By default IP parameters are obtained by DHCP. If this is the intended operating mode then no
further setup is required. However, if all settings are not obtained by DHCP, then IP parameters
may be set via the Quick Setup page or Wireless Network Interface Configuration page.
• To use the Quick Setup page, select or enter the required parameters and click Submit.
• To access the Wireless Network Interface Configuration page, select the Network tab and
then the Wireless Network - Interface - Configuration menu item.
Note: Host name configuration is only available on the Wireless Network Interface
Configuration page. If the default hostname is used, then the quick setup page probably
provides all the required settings.
Changing default passwords for WiFi

Default passwords must be changed to ensure that the network remains secure.
To change the Web Interface password, select the Administration tab and then the User
Management menu item.
To change the Access Point password and other settings, select the Network tab and then the
Access Point menu item

Configuring a network printer (WiFi and Ethernet)
This section provides guidance for setup of a 4610 Network printer (WiFi or Ethernet interface
adapter installed). When using a WiFi adapter, it is assumed that WiFi configuration has been
completed. See “Configuring a WiFi adapter” on page 31 for information on configuring the
WiFi Adapter.
Note:
1. Prior to installation of an Ethernet adapter, the printer firmware must be at level 17 or later.
All new product will be at this level or later; if upgrading an existing printer, see the existing
printer documentation for firmware update instructions.
2. DHCP is the recommended method for IP configuration. If using DHCP, all settings can be
controlled by the DHCP server so no further configuration steps are typically required. The
default hostname includes the last 6 characters of the printer MAC address so that each is
unique and associated with the printer through the MAC address (which is printed on a
label attached to the adapter).
3. After completion of network printer setup, it is highly recommended that default passwords
be changed.
The following is a summary of the operations necessary to setup a network printer. Details of
each step are provided in the following sections.
1. Log into the Printer Configuration and Management interface
2. Setup the Printer IP Parameters and other options
Following completion of these steps, the printer should be fully accessible via the network.
Before you begin

If setting up a printer with a WiFi Adapter, complete the WiFi setup as described in
“Configuring a WiFi adapter” on page 31 and restart the printer before beginning.
The information needed for the setup steps is provided by the Test/Status Receipt. This receipt
should be printed prior to beginning setup. See “Printing the Test/Status Receipt” on page 31.
Note: To ensure that all required information is present on the receipt, wait for a minute or 2
following power on of the printer. Actual time will vary based on network setup and DHCP
server performance.
Logging into the WiFi Configuration and Management Interface

The printer provides web pages for setup and other management. From a computer attached to
the same network as the printer, log into the web pages to use them for setup:
1. Open a browser and enter the IP address shown on the Printer Network Configuration
section of the status/test receipt.
2. When prompted, enter the username admin and the password Admin.
The Overview page should be as shown below.

Figure 17. Overview page
Setting printer IP parameters

By default IP parameters are obtained by DHCP. If this is the intended operating mode then no
further setup is required; however, if all settings are not obtained by DHCP then IP parameters
may be set via the Network page.
1. Select the Network menu item to display the Network page.
2. Select the required IP Mode and enter the applicable IP parameters.

Figure 18. Set printer IP parameters
3. Click Save.
4. Navigate to other pages and complete other setup as required.
5. Reset the printer using the Reset Printer menu item to activate the settings.
Note: If the printer is powered off/on before resetting it via the menus, all settings will be
lost.
Change default passwords for printer

Default passwords must be changed to ensure the network remains secure.
To change the Printer Web Interface password, select the Admin Access menu item.

Chapter 4. Using and maintaining the 4610 printer
Using and maintaining the 4610 printer
This section contains information about the proper use and maintenance of the 4610 Model 2CR
and 2NR printers. For detailed technical information, see Chapter 2, Product specifications on
page 27.
Attention: All covers must be installed on the SureMark printers during operation.
Replenishing consumable supplies

You are responsible for replenishing consumable supplies, which includes:
• Paper rolls
• Inserted forms
• Ribbon cartridges
paper rolls. Make sure that you are using the recommended supplies for the 4610 Model 2CR
and 2NR printers, which are described in the following sections.
Loading and replacing the paper roll

The 4610 printers can accommodate a four inch printer roll. When your paper roll is running
low, the paper supply LED indicator will blink continuously. Once the paper is out, the amber
(orange) light of the paper supply LED indicator will remain lit until you replace the roll.
Important: See “Supported paper types” on page 40 to verify that you are using the correct
paper for the 4610 Model 2CR and 2NR printers.
To properly install the paper roll, make sure you install the paper with the printing side facing
out. The paper should not be attached to the core in any manner. To load a new paper roll,
complete the following steps:
Figure 19. Opening the paper door

1. Press and release the blue release button ( P in Figure 19) to release the paper door.
2. If necessary, remove any unused paper or empty paper roll cores from the paper roll bucket
before inserting a new paper roll.
Note: Refer to the label inside the rear wall of the printer for a diagram of how to load
paper.
Figure 20. Paper roll placement
3. Place the paper roll into the paper roll bucket with the leading edge of the paper coming
from the bottom of the roll, as shown in Figure 20.
Note: The thermal printhead will not print on paper with glue on it. If the new paper roll
was sealed by glue, tear off the 6 to 8 inches of paper with glue on it before loading it.
4. Close the paper cover.
5. Press the customer receipt feed button to advance the paper about 30 cm (about 1 ft.) to test
for proper feeding and correct alignment.
6. Tear off excess paper.
Attention: Do not pull the receipt paper out of the printer with the paper access cover closed.
This disengages the paper feed. The paper feed motor must then catch up before the printer can
feed the paper, which causes missing lines or partial lines of print. Use the customer receipt feed
button to advance the receipt, and all lines will print.
Supported paper types

The type of paper required for the 4610 is dependent on the printer model. The 4610 Models 2CR
and 2NR printers require paper that supports both thermal and impact printing.
Attention: Using an inferior grade of paper can affect the print quality, printhead life expectancy,
and printer mechanisms.

Note: When selecting a paper, ensure that the paper's archive life meets the requirements of the
tax authorities of your country for archiving tax-related data.
Thermal paper
The paper used in the thermal receipt station must meet the following requirements:
Width
79.5 ± 0.5 mm (3.13 ± 0.02 in.)
Outside Diameter
102 mm (4.0 in.) maximum
Thickness
57 μm (0.00225 in.) Range: 41 μm (0.0016 inches) minimum to 99 μm (0.0039) maximum
Paper has a significant manufacturing tolerance and nominal paper designations do not
reflect actual measurements. The manufacturing tolerance must fall within the published
operating thickness range. You should test paper in your specific configuration before
using. If any spot measurement of the paper is outside the specified range, the paper does
not meet the paper specification, which will result in an end-user error paper jam.
To find supported papers:
1. Visit the Toshiba Global Commerce Solutions support website at
www.toshibacommerce.com/support.
2. Select SureMark™ Printers.
3. Click on OEM Paper Testing under 4610-2CR/2NR to view the supported papers.
Attention: Printer reliability and performance are directly related to the quality of the supplies
you use. The published parameters for printer performance are established using supplies that
meet the specifications listed above.
Thermal paper with watermarks, coupons, or advertisements printed on the front or back of the
paper is not covered by Toshiba specifications. Some inks and printing processes will work
acceptably, while others will not. Printer problems that are caused by supplies that do not meet
Toshiba specifications might result in a billable service call, regardless of the existence of a
service contract.
Impact printing
With thermal impact station printing, both models can print up to three parts on a multi-part
form. Table 12 lists the specifications of supported single and multi-part forms.
• Test all forms in the printer to ensure acceptable performance prior to buying a significant
quantity.
• No binding holes or other holes should be within 10 mm (0.4 in.) from the right edge of the
form.
• Forms less than 0.15 mm (0.006 in.) thick with the grain of the paper perpendicular to the feed
direction (short-grain paper) should not be used for landscape printing.
• All documents with color will feed properly in the impact printing station. You should verify
your documents before use. See Figure 3 for document specification details.
Table 12. Specifications of supported single and multi-part forms
Specification Value
Minimum width: 50 mm (2 in.)
Chapter 4. Using and maintaining the 4610 printer 41

Specification Value
Maximum thickness of multi-part forms: 0.47 mm (0.0185 in.)
Maximum thickness of front sheet, multi-part 0.08 mm (0.003 in.)
forms:
Minimum thickness of single-part form: 0.10 mm (0.004 in.)
Maximum thickness of single-part form: 0.2 mm (0.008 in.)
Weight range for single-part forms: 68–90 g/m2 (18–24 #)
For best reliability, paper grain should be in the direction that the paper is fed into the printer.
Supported documents that are flipped

The flipping of multi-part forms and short-grain single-part forms is not supported. Table 13
describes the supported flipping specifications.
Table 13. Supported flipping specifications

Specification Value
Minimum form length: 80 mm (3.14 in.)
Maximum form length: 223 mm (8.78 in.)
Minimum form width: 65 mm (2.56 in.)
Maximum form width: 102 mm (4 in.)
Paper weight: 75–95 g/m2
Loading large paper rolls

You can load extra large paper rolls (up to 15 in.) below the printer to reduce how often you need
to replace the paper roll. Mounting hardware is necessary to avoid placing undue strain on the
paper feed motor. See your Toshiba representative for additional information.
Replacing the ribbon

When the print quality is not clear, it might be necessary to replace the ribbon on your printer. To
replace the ribbon:
1. Open the ribbon door. As the door is opened, the printhead moves to a position where you
can easily load the ribbon.

Figure 21. Opening the ribbon cover
2. If a ribbon cartridge is installed, remove it by lifting it straight up.
Note: You might need to grasp the body of the cartridge rather than the top to remove it.

Figure 22. Ribbon cartridge loading
3. Maintain ribbon tension by turning the ribbon cartridge knob as shown in Figure 22. Lower
the cartridge into position until the notches on its sides snap into place on the printer
guides.
Correct placement of the ribbon ( A ) around the printer guides ( B )

B A
Incorrect Correct
Figure 23. Ribbon path around the printhead
4. Make sure the ribbon is correctly positioned with the print head guides, as shown in Figure
23.
5. Once the cartridge is in place, close the ribbon cover. The ribbon will be moved into the
correct position.
Supported ribbon types

Attention: Using an inferior grade of ribbon can affect the print quality, printhead life
expectancy, and printer mechanisms.
The 4610 Models 2CR and 2NR require a stuffer-box ribbon type (feed rollers pull the ribbon
from one end of the cartridge and stuff it into the cartridge cavity of the other end). The Epson
ERC 35 ribbon meets these specifications; however, other original equipment manufacturers also
offer replacements that are adequate.
Inserting checks (Model 2CR only)

The Model 2CR printer is capable of printing verification information on a check or an inserted
document. You must correctly insert your check or document into the printer to use this printer
feature. To correctly insert a check into the printer, complete the following steps, as shown in
Figure 24.

Insertion of Check Insertion of Check
for MICR Reading for Printing the Face
and Franking
Do Not Sign / Write / Stamp Below This Line
4001
Federal Reserve Bank Regulation CC

For Financial Usage Only
19
Pay To The
Order Of $
Dollars
Endorse Here
Memo
041117847096 095867238671 4001
Figure 24. Inserting checks
Inserting documents from the side

You can also insert documents from the side of the Models 2CR and 2NR printers. If you are
inserting a document from the side, complete the following steps:
1. Press the A and B buttons at the same time (see Figure 25). When you press both buttons
at the same time and then release, the document insert throat opens.
Insertion of Document Insertion of Document
(Side Load) (Front Load)
Print Position
Figure 25. Inserting documents from the side

2. Insert the document facedown into the right side of the printer (see Figure 21).
Note: The throat must be open to insert a document from the side.
3. Press and then release both buttons again to close the throat.

Buttons A and B are also used to test the printer.
Retrieving printer statistics

The Model 4610 2CR and 2NR printers retain usage statistics to help you evaluate your printer's
usage and performance. The statistics available for your printer are defined during printer
configuration. System management tools provide usage statistics, and a subset of these usage
statistics are printed at the bottom of a Test/Status Receipt.
Figure 26 is an example of a printed receipt with usage statistics for the 4610 Model 2CR and
2NR printers.

Figure 26. Receipt showing usage statistics
In addition to the Usage Statistics, the printer stores statistics on errors or unexpected events for
use in predicating problems. See the SureMark Printers: Programming Guide for Models 1xR and
2xR, TC62-0005 for commands to retrieve this data.
The available statistics for the 4610 Model 2CR and 2NR printers include:
• Unexpected Ribbon Cover Open Count

• Number of Failed Flash Writes
• Unexpected Cover Open Count
• Current MCR noise value (Model 2CR only)
• Number of Impact Head failed coils
• Thermal Print Head element failure
• Printer serial number
• Manufacturing Week Code
• Number of paper cuts
• Number of characters printed on the CR (thermal) station
• Number of steps performed by the CR paper feed motor (200 steps per inch of paper)
• Number of times the customer receipt cover was opened
• Number of failed paper cuts
• Number of characters printed at the DI (impact) station – thermal/impact printers only
• Number of MICR reads (Model 2CR only)
• Number of high-interference MICR reads (Model 2CR only)
• Number of check flips performed (Model 2CR only)
• Number of check flip failures (Model 2CR only)
• Number of Flash Erase commands performed (NVRAM write count)
• Cash drawer opened successfully count
• Cash drawer failed to opened count
• Number of bar codes printed
• Number of times the max temperature of either the motors or the print heads have been
reached
Cleaning recommendations
You should periodically inspect your 4610 printer and clean the cover as required. Use a soft,
clean cloth with warm soapy water to clean the plastic parts. Do not use abrasives or any
alkaline, ammonia, or chloride-based cleaner.
Note: Do not apply cleaning solution directly to the cover. Always apply the cleaner on a clean
cloth and then wipe the cover with the damp cloth. Be certain that the cloth is only damp and
not dripping wet.
Cleaning the MICR read head (Model 2CR only)

You should clean the MICR read head after 10,000 checks are processed, or every three months.
Clean the MICR read head using a cotton swab soaked in isopropyl alcohol.
To clean the MICR read head:
1. Open the ribbon door by rotating it downward.
2. Remove the ribbon cartridge by lifting it out.
3. Move the carriage to the right until it stops, or as shown in Figure 27.

M
Figure 27. Cleaning the MICR read head

4. Prepare a swab with isopropyl alcohol.
5. Gently wipe the head (see M in Figure 27) with the swab several times. Wipe away any
residual alcohol with a dry swab.
6. Replace the ribbon and close the ribbon door.
If cleaning the MICR read head does not solve the problem you are having, you might be
experiencing electromagnetic noise interference. Sources of electromagnetic noise (for example,
displays, security towers, and other sources) can interfere with the MICR read head. The printer
is equipped to filter noise from many devices. If the MICR read head does not function properly,
rearranging the printer relative to the noise source might improve MICR reading. The noise
source should be as far away as possible from the right side of the printer.
Cleaning the thermal printhead

The thermal printhead should be cleaned at regular intervals or when the print quality has
noticeably deteriorated. There are many factors that affect cleaning frequency. Poor paper
quality, high printer usage, or a dirty environment are all reasons to clean the thermal printhead
more often. Complete the following steps to clean the thermal printhead:
1. Open the paper cover by pushing the large blue button on the top of the printer.

Detailed View of Thermal Printhead
Thermal Printhead
Paper Cover
Figure 28. Cleaning the thermal printhead

2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead several times on
its print line and on the surrounding area.
3. Wipe off any residual alcohol with a dry swab.
If print quality does not improve after cleaning the thermal printhead, contact your Toshiba
Global Commerce Solutions service Representative.
Clearing jams in the check flipper area

If a check jams in the check flipper mechanism, you can remove the flipper door to clear the jam.
Complete the following steps to clear a paper jam:

Figure 29. Removing the flipper door (lower document insert cover)
1. Lift up the left front corner of the flipper door (document insert cover) and pull the cover
from the printer (see Figure 29).
2. If the document is visible, remove the document.
3. Replace the flipper door.
Figure 30. Lifting up on the thumb tab

4. If you cannot remove the document, lift up the tab on the left side of the check flipper
cartridge (with a blue label) and remove the check flipper cartridge from the printer (see
Figure 31).

Figure 31. Removing the check flipper cartridge
5. Reach inside the document insert station and carefully remove the jammed check.
6. Reinstall the check flipper cartridge and the flipper door.

Notices
This information was developed for products and services offered in the U.S.A.
Toshiba Global Commerce Solutions may not offer the products, services, or features discussed
in this document in other countries. Consult your local Toshiba Global Commerce Solutions
representative for information on the products and services currently available in your area. Any
reference to a Toshiba Global Commerce Solutions product, program, or service is not intended
to state or imply that only that Toshiba Global Commerce Solutions product, program, or service
may be used. Any functionally equivalent product, program, or service that does not infringe
any Toshiba Global Commerce Solutions intellectual property right may be used instead.
However, it is the user's responsibility to evaluate and verify the operation of any non-Toshiba
Global Commerce Solutions product, program, or service.
Toshiba Global Commerce Solutions may have patents or pending patent applications covering
the subject matter in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:

Attn: General Counsel
3901 South Miami Blvd.
Durham, NC 27703
United States of America
The following paragraph does not apply to the United Kingdom or any other country where
such provisions are inconsistent with local law: TOSHIBA GLOBAL COMMERCE SOLUTIONS
PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication. Toshiba Global Commerce Solutions may make improvements and/or
changes in the product(s) and/or program(s) described in this publication at any time without
notice.
Toshiba Global Commerce Solutions may use or distribute any of the information you supply in
any way it believes appropriate without incurring any obligation to you.
Any references in this information to non-Toshiba Global Commerce Solutions Web sites are
provided for convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Toshiba Global
Commerce Solutions product and use of those Web sites is at your own risk.
Information concerning non-Toshiba Global Commerce Solutions products was obtained from
the suppliers of those products, their published announcements or other publicly available
sources. Toshiba Global Commerce Solutions has not tested those products and cannot confirm
the accuracy of performance, compatibility or any other claims related to non-Toshiba Global
Commerce Solutions products. Questions on the capabilities of non-Toshiba Global Commerce
Solutions products should be addressed to the suppliers of those products.
This information is for planning purposes only. The information herein is subject to change
before the products described become available.

Telecommunication regulatory statement
This product is not intended to be connected directly or indirectly by any means whatsoever to
interfaces of public telecommunications networks, nor is it intended to be used in a public
services network.
Electronic emission notices

When you attach a monitor to the equipment, you must use the designated monitor cable and
any interference suppression devices that are supplied with the monitor.
Federal Communications Commission (FCC) statement

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own
expense. There is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or experienced radio TV technician for help.
Properly shielded and grounded cables and connectors must be used in order to meet FCC
emission limits. Toshiba Global Commerce Solutions is not responsible for any radio or
television interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
FCC Radiation Exposure Statement

To comply with the FCC RF exposure compliance requirements, the separation distance between
the antenna and the body of all persons must be at least 20 cm (8 inches).
Industry Canada Class A Emission Compliance statement

This Class A digital apparatus complies with Canadian ICES-003 and RSS247.
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired
operation of the device.

Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe A est conforme aux normes NMB-003 et RSS247 du Canada.
Le fonctionnement est soumis aux conditions suivantes :
1. Ce périphérique ne doit pas causer d’interférences;
2. Ce périphérique doit accepter toutes les interférences reçues, y compris celles qui risquent
d’entraîner un fonctionnement indésirable.
Industry Canada Radiation Exposure Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20
cm (8 inches) from the body of all persons.
European Union Electromagnetic Compatibility (EMC) Directive

Conformance Statement
This product is in conformity with the protection requirements of EU Council Directive
2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic
compatibility. Toshiba Global Commerce Solutions cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a non-recommended modification of the
product, including the fitting of non-Toshiba Global Commerce Solutions option cards.
This product has been tested and found to comply with the limits for Class A Information
Technology Equipment according to CISPR 32/European Standard EN 55032. The limits for Class
A equipment were derived for commercial and industrial environments to provide reasonable
protection against interference with licensed communication equipment.
Attention: This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
Responsible manufacturer:
Durham, NC 27703
European Community contact:
Toshiba Global Commerce Solutions, Inc.
Brand Manager - Europe, Middle East & Africa
Toshiba Court, Weybridge Business Park, Addlestone Road, Weybridge, Surrey, KT15 2UL, UK
Germany Class A statement

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur
Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-
Mitgliedsstaaten und hält die Grenzwerte der EN 55032 Klasse A ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren
und zu betreiben. Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions
empfohlene Kabel angeschlossen werden. Toshiba Global Commerce Solutions übernimmt keine
Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne
. Notices 57
Zustimmung der Toshiba Global Commerce Solutions verändert bzw. wenn
Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Toshiba Global
Commerce Solutions gesteckt/eingebaut werden.
EN 55032 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden: “Warnung:
Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-
Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene
Maβnahmen zu ergreifen und dafür aufzukommen.”
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von
Geräten
Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten
(EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in der Bundesrepublik
Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische
Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) für Geräte
der Klasse A
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-
Konformitätszeichen - CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:
Durham, NC 27703
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:
Brand Manager - Europe, Middle East & Africa
Toshiba Court, Weybridge Business Park, Addlestone Road, Weybridge, Surrey, KT15 2UL, UK
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55032 Klasse A.
Australia and New Zealand Class A statement

Aviso para los usuarios de México

La operación de este equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia prejudicial.
2. Este equipo o dispositivo debe aceptar cualquier interferencia. Incluyendo la que pueda
causar su operación no deseada.
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la
impresora.
People's Republic of China Class A electronic emission statement


Russian Electromagnetic Interference (EMI) Class A statement
Japanese Electrical Appliance and Material Safety Law statement
Japanese power line harmonics compliance statement
Japan Voluntary Control Council for Interference Class A statement
Attention: This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI). If this equipment is used in a domestic environment, radio interference may
occur, in which case, the user may be required to take corrective actions.
. Notices 59
Japan Electronics and Information Technology Industries
Association (JEITA) statement
Japan Electronics and Information Technology Industries Association (JEITA) Confirmed

Harmonics Guidelines with Modifications (products greater than 20 A per phase).
Korean communications statement
This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users
need to pay attention to it. This is for any areas other than home.
Taiwan Class A compliance statement
Taiwan contact information

Toshiba Global Commerce Solutions Taiwan Product Service Contact Info:
Rm. 1, 5F., No.3-2, Park St., Nangang Dist., Taipei City, Taiwan
Telephone: 0800-001-939
Cable ferrite requirement

All cable ferrites are required to suppress radiated EMI emissions and must not be removed.
Electrostatic discharge (ESD)

Attention: Electrostatic discharge (ESD) damage can occur when there is a difference in charge
between the part, the product, and the service person. No damage will occur if the service
person and the part being installed are at the same charge level.
ESD damage prevention
Anytime a service action involves physical contact with logic cards, modules, back-panel pins, or
other ESD sensitive (ESDS) parts, the service person must be connected to an ESD common
ground point on the product through the ESD wrist strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green wire ground, or
the round ground prong on the AC power plug. Coax or connector outside shells can also be
used.
Handling removed cards
Logic cards removed from a product should be placed in ESD protective containers. No other
object should be allowed inside the ESD container with the logic card. Attach tags or reports that
must accompany the card to the outside of the container.
Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national regulations.
Toshiba Global Commerce Solutions encourages owners of information technology (IT)
equipment to responsibly recycle their equipment when it is no longer needed. Toshiba Global
Commerce Solutions offers a variety of product return programs and services in several
countries to assist equipment owners in recycling their IT products. Information on Toshiba
Global Commerce Solutions product recycling offerings can be found on the Toshiba Global
Commerce Solutions product recycling programs website.
Español: Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa
nacional o local aplicable. Toshiba Global Commerce Solutions recomienda a los propietarios de
equipos de tecnología de la información (TI) que reciclen responsablemente sus equipos cuando
éstos ya no les sean útiles. Toshiba Global Commerce Solutions dispone de una serie de
programas y servicios de devolución de productos en varios países, a fín de ayudar a los
propietarios de equipos a reciclar sus productos de TI. Se puede encontrar información sobre las
ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba
Global Commerce Solutions product recycling programs.
. Notices 61
Note: This mark applies only to countries within the European Union (EU) and Norway.
Appliances are labeled in accordance with European Directive 2012/19/EU concerning waste
electrical and electronic equipment (WEEE). The Directive determines the framework for the
return and recycling of used appliances as applicable throughout the European Union. This label
is applied to various products to indicate that the product is not to be thrown away, but rather
reclaimed upon end of life per this Directive.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la
Norvège. L’etiquette du système respecte la Directive européenne 2012/19/EU en matière de
Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de
retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne.
Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne
doit pas être jeté mais être récupéré en fin de vie.
In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to
be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with
the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of
end of life EEE as unsorted municipal waste, but use the collection framework available to
customers for the return, recycling, and recovery of WEEE. Customer participation is important
to minimize any potential effects of EEE on the environment and human health due to the
potential presence of hazardous substances in EEE. For proper collection and treatment, contact
your local Toshiba Global Commerce Solutions representative.
Disposal of IT products should be in accordance with local ordinances and regulations.
Battery safety
FG：!"#$%&。()*+,，-./0"#1234"。
-.：6"#78198:;、6"#=>? 100°C (212°F) @A、BC1DE。 (C003)
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.

Battery return program
This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or
lithium ion battery. Consult your user manual or service manual for specific battery information.
The battery must be recycled or disposed of properly. Recycling facilities may not be available in
your area. For information on disposal of batteries outside the United States, go to the Battery
disposal website or contact your local waste disposal facility.
For Taiwan:
Please recycle batteries.
For the European Union:
Notice: This mark applies only to countries within the European Union (EU)
Batteries or packaging for batteries are labeled in accordance with European Directive
2013/56/EU concerning batteries and accumulators and waste batteries and accumulators. The
Directive determines the framework for the return and recycling of used batteries and
accumulators as applicable throughout the European Union. This label is applied to various
. Notices 63
batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of
life per this Directive.
Les batteries ou emballages pour batteries sont étiquetés conformément aux directives
européennes 2013/56/EU, norme relative aux batteries et accumulateurs en usage et aux batteries
et accumulateurs usés. Les directives déterminent la marche à suivre en vigueur dans l'Union
Européenne pour le retour et le recyclage des batteries et accumulateurs usés. Cette étiquette est
appliquée sur diverses batteries pour indiquer que la batterie ne doit pas être mise au rebut mais
plutôt récupérée en fin de cycle de vie selon cette norme.
In accordance with the European Directive 2013/56/EU, batteries and accumulators are labeled to
indicate that they are to be collected separately and recycled at end of life. The label on the
battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead,
Hg for mercury and Cd for cadmium). Users of batteries and accumulators must not dispose of
batteries and accumulators as unsorted municipal waste, but use the collection framework
available to customers for the return, recycling and treatment of batteries and accumulators.
Customer participation is important to minimize any potential effects of batteries and
accumulators on the environment and human health due to the potential presence of hazardous
substances. For proper collection and treatment, contact your local Toshiba Global Commerce
Solutions representative.
This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of
batteries, accumulators and power cells includes the cost of the environmental management of
their waste.
For California:
Perchlorate material – special handling may apply
Refer to www.dtsc.ca.gov/hazardouswaste/perchlorate.
The foregoing notice is provided in accordance with California Code of Regulations Title 22,
Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials. This product/part
includes a lithium manganese dioxide battery which contains a perchlorate substance.
Flat panel displays

The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it as required by
local ordinances and regulations.
Monitors and workstations

Connecticut: Visit the website of the Department of Energy & Environmental Protection at
www.ct.gov/deep for information about recycling covered electronic devices in the State of
Connecticut, or telephone the Connecticut Department of Environmental Protection at
1-860-424-3000.
Oregon: For information regarding recycling covered electronic devices in the state of Oregon,
go to the Oregon Department of Environmental Quality site at http://www.deq.state.or.us/lq/
electronics.htm.

Washington: For information about recycling covered electronic devices in the State of
Washington, go to the Department of Ecology Website at fortress.wa.gov/ecy/recycle/ or
telephone the Washington Department of Ecology at 1-800-Recycle.
Trademarks
The following are trademarks or registered trademarks of Toshiba, Inc. in the United States or
other countries, or both:
Toshiba
The Toshiba logo
The following are trademarks of Toshiba Global Commerce Solutions in the United States or
other countries, or both:
AnyPlace
SureMark
SurePoint
SurePOS
TCxWave
TCxFlight
TCx
The following are trademarks of International Business Machines Corporation in the United
States or other countries, or both:
DB2
DB2 Universal Database
IBM and the IBM logo
PS/2
Wake on LAN
WebSphere
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Magellan is a registered trademark of Datalogic Scanning, Inc.
SYMBOL a registered trademark of Symbol Technologies, Inc.
Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks of Microsoft
Corporation in the United States, other countries, or both.
Celeron and Intel are trademarks of Intel corporation in the United States, or other countries.
Oracle, JVM and Java are registered trademarks of Oracle and/or its affiliates.
Other company, product, or service names may be trademarks or service marks of others.
. Notices 65
Index
introduction 15
4610, installing 29 E
B
edition notice
electromagnetic Interference statement
J
Russia 59
jams 52
battery return program 63 electronic emissions notices
Japan Electronics and Information
before you begin 29 Australia and New Zealand 58
Technology Industries Association
China 58
statement 60
European Union 57
Japanese Electrical Appliance and Material
C FCC (USA) 56
Germany 57
Safety Law statement 59
Japanese power line harmonics compliance
cable ferrite requirement 61 Industry Canada 56
statement 59
calling for service 26 Japan 59
Japanese VCCI Council Class A
check verification, printing 45 Korea 60
statement 59
checks electrostatic discharge (ESD) 61
clearing jams 51 end of life disposal 61
equipment disposal 61
inserting 45
Class A compliance statement Ethernet K
Australia and New Zealand 58 interface card 18, 19
European Union battery recycling Korean communications statement 60
China 58
European Union 57 statement 63
FCC (USA) 56
Germany 57
L
Industry Canada 56 F light-path LEDs 25
Japan 59
ferrite requirement 61 loading
Russia 59
fillers 30 large paper rolls 42
cleaning
flat panel displays 64 paper rolls 39, 42
MICR read head 49
flippable document specifications 42 loading and replacing the paper roll 39
thermal printhead 50
forms, document insert, specifications 41 locating the power button 24
cleaning recommendations 49
clearing jams
checks 52
DI Station 51 H M
communication interfaces
Ethernet interface card 18 hardware requirements 22 mercury-added statement 64
RS-232 interface card 18 height, all models 27 MICR read head, cleaning 49
RS-485 interface card 17 humidity requirements 27 model and feature description 16
USB interface card 17 model number location 26
WiFi interface card 19 more information 11
configuration
distributed 29
I
integrated 29 identifying the controls and indicators 22 N
understanding 29 impact printing paper specifications 41
controls and indicators inserting Network interface adapter prerequisites 20
document supply 24 checks 45 notices
paper supply 23 documents 45 battery recycling 63
printer status 23 installation, thermal/impact cable ferrites 61
covers unpacking 29 electronic emissions 56
ribbon cover 42 installing electrostatic discharge (ESD) 61
fillers 30 end of life disposal 61
interface card 29 Toshiba 55
D large paper rolls 42
RS-232 interface card 29
damage from electrostatic discharge 61 RS-485 interface card 29 O
dimensions USB interface card 29
physical 27 installing the 4610 29 opening
disposal of equipment 61 installing the fillers 30 ribbon cover 42
distributed configuration 29 integrated configuration 29 the paper door 40
document insert forms 41 interface card operating system requirements 21
documents installing 29
inserting 45 interfaces, communication 17

USB interface card (continued)
P installing 29
paper
document insert, specifications 41
impact printing 41
V
large rolls 42
verifying your printer order 29
supported types 40
thermal printing 41
paper jams 52
paper roll placement 40 W
paper, thermal, specifications 41
perchlorate 64 weight, all models 27
physical dimensions 27
power button location 24
printer statistics 47
printhead cleaning, thermal head 50
product specifications 27
R
replacing
large paper rolls 42
paper rolls 39, 42
retrieving printer statistics 47
ribbon
loading 42
replacement 42
supported types 45
ribbons, print 45
RS-232
interface card 18
RS-232 interface card
installing 29
RS-485
interface card 17
RS-485 interface card
installing 29
S
safety information 9
serial number location 26
statistics, printer 47
supported paper types 40
T
Taiwanese battery recycling statement 63
Telecommunications regulatory
statement 56
temperature requirements 27
thermal paper specifications 41
thermal printhead, cleaning 50
trademarks 65
U
understanding the light-path LEDs 25
unpacking the printer 29
USB
interface card 17
USB interface card

TC62-0012-01

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Toshiba Global Commerce Solutions

SureMark 4610 Printers

About this guide..................................... 11 Chapter 4. Using and maintaining

© Copyright Toshiba Global Commerce Solutions, Inc. 2017 3

4 4610 Hardware Guide for Models 2CR and 2NR

© Copyright Toshiba Global Commerce Solutions, Inc. 2017 5

© Copyright Toshiba Global Commerce Solutions, Inc. 2017 7

Before installing this product, read Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

© Copyright Toshiba Global Commerce Solutions, Inc. 2017 9

Who should read this guide

Where to find more information

© Copyright Toshiba Global Commerce Solutions, Inc. 2017 11

12 4610 Hardware Guide for Models 2CR and 2NR

© Copyright Toshiba Global Commerce Solutions, Inc. 2017 13

Figure 1. SureMark 4610 printer

Features and specifications

© Copyright Toshiba Global Commerce Solutions, Inc. 2017 15

Table 1. Printer specifications

Features 2CR 2NR

Document flipper form length 223 mm maximum N/A

16 4610 Hardware Guide for Models 2CR and 2NR

Table 2. Communication interface, rate, and power source

Figure 3 illustrates the communications connections on the RS-485 interface card.

Figure 4 illustrates the communications connections on the RS-232 interface card.

Figure 5 illustrates the communications connections on the Ethernet interface card.

18 4610 Hardware Guide for Models 2CR and 2NR

Figure 6 illustrates the communications connections on the WiFi interface card:

Figure 6. WiFi interface card

Network interface adapter prerequisites

20 4610 Hardware Guide for Models 2CR and 2NR

Operating system requirements

Table 3. OS printer interface options

OS JavaPOS OPOS OPOS OPOS

POSReady All All All USB RS232

Windows 7 All All All USB RS232

POSReady 7 All All All USB RS232

Windows All All All USB RS232

Windows 8.1 All All All USB RS232

Windows 10 All All All USB RS232

OS JavaPOS OPOS OPOS OPOS

SUSE Linux All RS232

PC DOS 2000 RS232

Identifying the controls and indicators

22 4610 Hardware Guide for Models 2CR and 2NR

Figure 7. Indicators and controls

Table 4. Paper supply LED Indicator

Table 5. Printer ready LED indicator

Table 6 describes the LED indicators that reflect document status:

Table 6. Document presence LED indicator

Document inserted / No document inserted ( E )

Table 7. Ethernet LED indicator

Color State Function

Table 8. WiFi LED indicator