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    Module 3 - Interpersonal Communication Skill

    Uploaded by

    Erich Benedict Clerigo
    The document is a course module for a business communication class at Tagoloan Community College. It discusses interpersonal communication, listening skills, and nonverbal communication. The module provides an introduction, rationale, intended learning outcomes, activities, discussion questions, exercises, and assessment criteria. Students will develop verbal communication skills, learn to interpret nonverbal behavior, and apply communication principles through reflection questions, reading assignments, and projects. The module aims to explain the importance of nonverbal messages, teach empathy in business, and help students effectively use communication tools like social media, meetings, and technology.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Module 3 - Interpersonal Communication Skill

    Uploaded by

    Erich Benedict Clerigo
    65 views28 pages
    The document is a course module for a business communication class at Tagoloan Community College. It discusses interpersonal communication, listening skills, and nonverbal communication. The module provides an introduction, rationale, intended learning outcomes, activities, discussion questions, exercises, and assessment criteria. Students will develop verbal communication skills, learn to interpret nonverbal behavior, and apply communication principles through reflection questions, reading assignments, and projects. The module aims to explain the importance of nonverbal messages, teach empathy in business, and help students effectively use communication tools like social media, meetings, and technology.

    Original Title

    Module 3_Interpersonal Communication Skill

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    The document is a course module for a business communication class at Tagoloan Community College. It discusses interpersonal communication, listening skills, and nonverbal communication. The module provides an introduction, rationale, intended learning outcomes, activities, discussion questions, exercises, and assessment criteria. Students will develop verbal communication skills, learn to interpret nonverbal behavior, and apply communication principles through reflection questions, reading assignments, and projects. The module aims to explain the importance of nonverbal messages, teach empathy in business, and help students effectively use communication tools like social media, meetings, and technology.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    65 views28 pages

    Module 3 - Interpersonal Communication Skill

    Uploaded by

    Erich Benedict Clerigo
    The document is a course module for a business communication class at Tagoloan Community College. It discusses interpersonal communication, listening skills, and nonverbal communication. The module provides an introduction, rationale, intended learning outcomes, activities, discussion questions, exercises, and assessment criteria. Students will develop verbal communication skills, learn to interpret nonverbal behavior, and apply communication principles through reflection questions, reading assignments, and projects. The module aims to explain the importance of nonverbal messages, teach empathy in business, and help students effectively use communication tools like social media, meetings, and technology.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    TAGOLOAN Community College

    Baluarte, Tagoloan, Misamis Oriental


    Tel.No. (08822)740-835/(088)5671-215

    University
    Logo
    College/Department: Bachelor of Science in Business Administration (BSBA)
    COURSE Code: CBMC 203 BUSINESS COMMUNICATION
    2nd Semester of A.Y. 2021-2022

    Introduction

    Interpersonal communication is the process of exchange of information,


    ideas and feelings between two or more people through verbal or non-
    verbal methods. It often includes face-to-face exchange of information, in a
    form of voice, facial expressions, body language and gestures. The level of
    COURSE MODULE

    one’s interpersonal communication skills is measured through the


    effectiveness of transferring messages to others. Commonly used
    interpersonal communication within an organization include daily internal
    employee communication, client meetings, employee performance reviews
    and project discussions. In addition, online conversations today make a
    large portion of employee’s interpersonal communication in the workplace.

    Listening has many positive benefits for business but is the least developed
    verbal communication skill. Empathy is important to understand another
    person’s feelings, which may differ from your own. Whether listening to a
    formal presentation or conversing with one or two people, you can learn to
    listen more effectively by giving the speaker your individual attention,
    staying open-minded about the speaker and the topic, avoiding
    interrupting the speaker and the topic, avoiding interrupting the speaker,
    and involving yourself actively in the communication.

    Rationale

    With self-reflection questions throughout the book, the students will be able to apply
    the basic principles of effective communication to develop verbal communication
    skill and on how to interpret nonverbal behavior.

    Intended Learning Outcomes

    A. Explain the meaning and importance of nonverbal messages.


    B. Listen and show empathy in business situations.
    C. Use social media to build business relationships.
    D. Use voice technologies and texting effectively in business situations.
    A. Plan, facilitate, and participate in business meetings.

    Activity
    The activities for this chapter will be posted in google classroom.

    Discussion
    1
    See Attached copy below.

    Exercise

    Assessment

    Students’ are graded based on the following matrix, to wit:


    C- Continent Students are tasked to read the given 20%
    chapter(s) and comprehend how the chapter
    contribute to the related subject matter. (Full
    readings)
    E- experience Based on their readings, students are expected 20%
    to share their experience through writing
    relevant to the topics.(One-two sentences)
    R- Reflection Based on the topics, students are expected to 20%
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    think deeply and assess the occurrence and


    recurrences of an event.(One-two sentences)
    A- Based on the topics, students are expected to 20%
    Action/Application form recommendation or action taken.(One-
    two sentences)
    E- Evaluation Based on the topics, students are expected to 20%
    form a conclusion based on the readings(One
    -two sentences)
    TOTAL 100%

    Evaluation Approaches and Methods:

     Assignment (related activity designed in the syllabus as feedback to connect the


    past and present)
     Quizzes (long and short: Announced and un-announced)
     Project (activity compilations)
     Major Exams (Mid-term and Final)

    Reflection

    The reflection for this chapter will be posted in google classroom.

    Resources and Additional Resources

     Business Communication, Philippine 10th Edition, 2019

     Rituals for Virtual Meetings: Creative Ways to Engage People and Strengthen
    Relationships by Glenn Fajardo and Kursat Ozenc, January 7, 2021

     High-Impact Tools for Teams: 5 Tools to Align Team Members, Build Trust, and
    Get Results Fast - Book by Alexander Osterwalder and Stefano
    Mastrogiacomo

     A World Without Email: Reimagining Work in an Age of ... Book by Cal


    Newport, March 2, 2021

     https://www.skillsyouneed.com/ips/interpersonal-communication.html

    2
     https://blog.smarp.com/interpersonal-communication-definition-importance-
    and-must-have-skills

    Prepared by:
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    Edgrelyn Pepsi Mae P. Lamanero,Ctt


    Assistant Professor II

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