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Michael Rodriguez: Experience Gohealth LLC, Chicago, Il

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Michael Rodriguez

5571 Golf Ridge Dr Apt C, St. Louis, MO, 63128 * (618) 660-5848 * rodriguezmike14@yahoo.com

EXPERIENCE
GOHEALTH LLC, Chicago, IL
Senior Benefits Consultant, Mar 2021 - May 2021
• Stay up to date on Medicare and all additional Medicare options and requirements.
• Remotely receive incoming calls from prospective clients and perform a needs analysis to determine
appropriate plan.
• Explain features, advantages and disadvantages of various Medicare Advantage options to promote enrollment.
• Select option that offers the type of coverage to fit the needs of the prospective client.
• Perform administrative tasks, such as maintaining notes and any follow up actions needed.

AMAZON, St. Peters, MO


Packer, Oct 2020 - Feb 2021
• Ensure packages contain correct products before completing packaging process.
• Readied packages for shipping by preparing products in accordance with established guidelines.
• Notify Supervisor when items were missing or damaged.

NEW YORK LIFE, Creve Coeur


Insurance Agent, May 2020 - Jan 2021
• Seek out new clients and develop clientele by networking to find new customers and generate lists of
prospective clients.
• Customize insurance programs to suit individual customers, often covering a variety of risks.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Calculate premiums and establish payment method.
• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and
receive technical assistance in developing new accounts.

LEVY RESTAURANTS-ENTERPRISE CENTER, St. Louis


Retail General Manager, Oct 2017 - Mar 2020
• Supported back office procedures, including hiring and accounts receivable.
• Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior
management.
• Maintained an onsite presence to ensure the operations met all company operational standards.
• Managed the performance of team members, conducted performance appraisals and promotion
recommendations.
• Held associates accountable for meeting established operational guidelines, customer service expectations and
company policies.

DELAWARE NORTH-BUSCH STADIUM, St. Louis, MO


Retail Opertations Manager, Aug 2014 - Oct 2017
• Oversaw daily operations, focusing on efficiency, team collaboration and process improvements.
• Recommended and implemented procedural changes to enhance customer service.
• Coordinated and conducted regular inventory cycles.
• Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll
processes.
• Managed the performance of team members, conducted performance appraisals and promotion
recommendations.
• Assist Retail Director and Buyer with hard line goods ordering and shipping.

Retail Warehouse Manager, Aug 2011 - Aug 2014


• Managed daily tasks and sought out opportunities to go beyond requirements and support business targets.
• Reviewed incoming orders and assigned work to warehouse supervisors and staff to maintain demanding
schedule.
• Developed greater understanding of operations and purchasing.
• Receive and process incoming orders from online store. Readied packages for shipping and coordinated
pickups.
• Supported back office procedures, including hiring for all retail positions.

EDUCATION
SOUTHERN ILLINOIS UNIVERSITY-EDWARDSVILLE
Edwardsville, IL
Completed coursework towards Mass Communication and Journalism Communication (Dec 2007)

SOUTHWESTERN ILLINOIS COLLEGE


Belleville, IL
Completed coursework towards Associate in Arts (A.A.) Communication (May 2007)

O'FALLON TOWNSHIP HIGH SCHOOL


O'Fallon, IL
High School Diploma (May 2003)

CERTIFICATIONS
• Life and Health Insurance License
• AHIP Certification

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