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    Mazzarella Resume

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    Nicolette Mazzarella is a human resources professional with experience in talent acquisition, employee relations, and managing HR operations. She has a bachelor's degree in business management and economics and a master's degree in organizational leadership. Mazzarella is currently an Employee Relations Generalist at Goldberg Segalla LLP where she oversees HR functions for four offices and manages a team of 50 employees. Previously she held HR roles at Elderwood Village and BlueCross BlueShield of Western New York.

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    Mazzarella Resume

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    Nicolette Mazzarella is a human resources professional with experience in talent acquisition, employee relations, and managing HR operations. She has a bachelor's degree in business management and economics and a master's degree in organizational leadership. Mazzarella is currently an Employee Relations Generalist at Goldberg Segalla LLP where she oversees HR functions for four offices and manages a team of 50 employees. Previously she held HR roles at Elderwood Village and BlueCross BlueShield of Western New York.

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    Nicolette Mazzarella is a human resources professional with experience in talent acquisition, employee relations, and managing HR operations. She has a bachelor's degree in business management and economics and a master's degree in organizational leadership. Mazzarella is currently an Employee Relations Generalist at Goldberg Segalla LLP where she oversees HR functions for four offices and manages a team of 50 employees. Previously she held HR roles at Elderwood Village and BlueCross BlueShield of Western New York.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    90 views3 pages

    Mazzarella Resume

    Uploaded by

    api-638174674
    Nicolette Mazzarella is a human resources professional with experience in talent acquisition, employee relations, and managing HR operations. She has a bachelor's degree in business management and economics and a master's degree in organizational leadership. Mazzarella is currently an Employee Relations Generalist at Goldberg Segalla LLP where she oversees HR functions for four offices and manages a team of 50 employees. Previously she held HR roles at Elderwood Village and BlueCross BlueShield of Western New York.

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    of 3

    Nicolette Mazzarella

    East Amherst, NY 716-998-3180 • NY • nikkimazzarella@yahoo.com • www.linkedin.com/in/nicolettemazzarella

    PROFESSIONAL SUMMARY
    Collaborative Human Resources professional skilled in building relationships and improving business
    processes. Able to manage multiple projects efficiently and effectively, demonstrating strong analytical and
    problem-solving abilities. Personable and enthusiastic with a professional demeanor.

    Areas of expertise include:

    Recruitment Cycles • Talent Acquisition and Recruitment • Leadership • Employee Relations •


    Background/Drug Test Coordination • Strong Attention to Detail • Data Analysis • Communication Skills •
    Benefits & Accommodations• Payroll • BrassRing, TAM & Workday • Microsoft Office • PeopleSoft &
    PeopleStrategy • Event Coordination • ADP & Kronos • Onboarding and Offboarding.

    EDUCATION & CERTIFICATIONS


    Bachelor of Science (B.S.) in Business Management & Economics; Human Resources Concentration,
    SUNY Empire State College (Graduated: 12/2020)

    Masters of Organizational Leadership (MAOL)


    Medaille College (Graduated: 12/2022)

    Current Certifications:
    Equity, Diversity & Inclusion Certification, Coursera (3/2021)
    Six Sigma Yellow Belt Certification (Certificate Number – 48465208)
    Six Sigma Green Belt Certification (Certificate Number – 48231366)

    PROFESSIONAL EXPERIENCE
    Goldberg Segalla LLP, Buffalo, NY 1/2022 – Present
    Employee Relations Generalist
    Oversee four offices across the United States where I provide ongoing personnel, human relations, and
    administrative related support that positively affects the employee’s morale, health, and productivity levels.
     Manage a team of 50 legal staff employees for the firm that focuses on managing payroll and
    schedules, conducting quarterly “check-ins”, resolving employee relations issues, training for effective
    employee performance, and providing guidance for benefits related matters
     Responsible for oversight and execution of the people operations such as onboarding and off boarding,
    people data systems and operating procedures
     Increased organizational staffing by 20% across the four offices by overseeing and leading all talent
    acquisition functions relating to legal and administrative positions
     Design, deploy, and progress diversity and inclusion vision, strategies, and initiatives to ensure
    optimal recruitment, celebration, and retention of diverse talent
     Provide direction and guidance to managers and employees on Human Resource policy including
    employee relations, recruitment/talent acquisition, policy interpretation, and unemployment claims
     Improved hiring efficiency, reducing time to fill from 60 days to 55 days
     Developed an effective onboarding and orientation program to engage employees and drive purpose,
    decreasing first 90-day turnover by 40%
     Achieved highest employee engagement ratings in 2022
    Nicolette Mazzarella, p. 2

    Elderwood Village @ Bassett Park, Williamsville, NY 6/2021 – 1/2022


    Human Resource Generalist/Business Office Manager
    Provided day to day HR support for the employees of the facility as it relates to recruitment, employee
    relations, payroll and benefits while focusing on the billing and collection of private pay accounts for the
    resident room and board, level of care and spend down charges.
     Served approximately 50 employees per month, regarding benefits and leave, disciplinary actions,
    payroll processing and training
     Managed a team of four receptionists for the facility in regard to creating their schedules, conducting
    training sessions and coaching’s to improve their on the job skills, while managing their day-to-day
    operations of the position
     Conducted in-service training for employees regarding HR matters and compliance
     Provided full cycle recruitment to new hire employees from phone screens up to the orientation stage
     Saved the company thousands of dollars in the first 3 months by cutting costs with uniforms and
    rerunning expense reports
     Increased our organization staffing during COVID by 53% to make sure the facility was staffed
    correctly in response to the Department of Health regulations
     Performed administrative duties such as HRIS and management reports, attendance and leave tracking,
    filing and employee communications
     Responsible for the accurate and timely data entry of employee information into ADP, dealing with
    issues regarding benefit information, medical documentation, pay and employee status.
     Maintain unemployment and workers compensation claims for the facility
     Handle all investigations in regard to disciplinary action and terminations

    BlueCross BlueShield of Western New York, Buffalo, NY 3/2019 – 6/2021


    Human Resources Assistant/Talent Acquisition Coordinator
    Was promoted to support the HR team in a dual capacity role. Worked with benefit and employee relations
    related issues/inquiries for a company with 2,000+ employees, while successfully launching large scale
    recruitment events, hiring 50 Customer Service positions and 20 Sales positions at varies locations in and out
    of WNY.
     Served approximately 100+ employees per month, assisting with HR-related requests in regards to job
    description verifications, employee name changes, equipment retrievals, etc.
     Collaborated with the leaders to assist with the Diversity & Inclusion projects/events of the
    organization
     Provided consistent, full cycle and centralized administrative support to Recruiters, from responding
    promptly to inquiries, arranging in-person and/or Microsoft Teams/WebEx interviews, scheduling
    background and drug tests, and conducted other activities promoting successful staff inductions.
     Conducted exit interviews for all salaried employees in the organization.
     Collaborated with HR Business Partners to adjust job descriptions as needed
     Managed confidential health and medical information for employees with integrity and diplomacy.
     Updated organizational charts to reflect reporting responsibilities/lines of the company.
     Implemented and assisted in companywide events pertaining to employee engagement.
     Inputted expense reports and invoices into PeopleSoft.
     Created and implemented office supply inventory systems for the department.
     Handled the confidential disciplinary log for company employee

    VOLUNTEER /COMMUNITY SERVICE & AWARDS RECEIVED


    Nicolette Mazzarella, p. 2

     Women’s United Volunteer 9/2018 – Present


     Buffalo Niagara Human Resources Association Member 9/2019 – Present
     United Way of Greater Niagara Board of Directors 3/2020 – Present
     Pinnacle Board of Directors 6/2021 - Present
     Community Service Award Awarded – April 2020
     Cystic Fibrosis Rising Stars Award Awarded – October 2022

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