ISSL
ISSL
ISSL
On
Integrated Security Services Limited.
Supervised By
Submitted By
Date Of Submission
10th October, 2022
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LETTER OF TRANSMITTAL
Date – 10th September, 2022
To
Ms. Julia Parvin
Assistant Professor
Department of Marketing
Department of Business Administration
Premier University, Chittagong.
Dear Madam,
With due respect, this is to inform you that, in accordance to your advice I have prepared this
term paper report on " Integrated Security Services Limited”. I am grateful to Madam for giving
me this nice opportunity to work on this report. I have tried myself to explain my learning and
experience.
I sincerely hope that you will accept the Internship report and also hope that my work will come
up to the level of your expectations. Although I have tried my best, certain mistakes and
inconveniences may reside and for this I seek pardon and hope the department will accept my
apologies.
Sincerely,
……………………………………..
Sufi Mohammad Saif Uddin
ID: 2004220302158
Program: MBA, Batch: 42th
Marketing Department
Faculty of Business Administration
Premier University.
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Acknowledgement
First of all I would like to thank the almighty Allah that I am enabling enough to do this term
paper report. I am great deal of gratitude to my supervisor Ms. Julia Parvin, Assistant Professor,
Marketing department, Premier University, Chittagong. Ma‟am offered me constant guidance
and many insightful and constructive observations throughout the study. Basically, her support,
encouragement and availability to discuss ideas and problems have contributed much in
completing this study. Ma‟am always kept me on task and pointing out me back to my research
objectives. Her advice drives me to enrich the report with information.
Finally, I would like to add few more words saying that this report is prepared by novice and
naturally there could be unwilling errors and omissions which are extremely belonging to me.
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Table Of Contents
3 Services 10
4 Clients 12
5 Organization Charts 16
8 Training School 31
12 Products of ISSL 52
14 Conclusion 57
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Chapter 1
Introduction
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INTRODUCTION
I have completed this project in one of the largest reputed private security service providing
company in Bangladesh. During this time my supervisor Ms. Julia pervin, assistant professor,
Department of business administration, premier university assigned me. I was placed in the khan
complex (1st floor) 107/108, dewanhat, ctg. Bangladesh. The primary activities of this company
is to provide unarmed security guards and supervisors for providing security to banks, factories,
offices, BTS, Residences, Hotels etc.
VISION
On analysis of the security services currently available, ISSL feel that much remains to be
done in terms of quality. Enhancement of quality of service is thus ISSL objective. With a
proven track record of growth, Integrated Security Services Ltd has already introduced high
technological security devices. ISSL aim at giving an integrated security solution to the clients,
who should be relieved from botheration of handling security issues. Finding the right security
solution for loss prevention and damage control for clients is one of the primary objectives of
Integrated Security Services Ltd.
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Chapter-2
Overview Of Integrated
Security Service Limited
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ISSL HISTORY
Floated in 1995 by a group of senior retired army officers, ISSL is
by now, one of the leading security companies in the country. ISSL
have a professional management team with standing track record of
working in security and related fields in senior positions while in
government service. This has attributed to the sharp growth and
expansion of ISSL within the short span of time. ISSL have been
providing manpower-based security that is supplying guards to
Hotels, Hospitals, KPIs etc.
ISSL have now over 7500 security personnel deployed all over the country having
establishments in some of the major cities/towns in Bangladesh namely Chattorgam, Sylhet,
Khulna, Bogura, Cumilla, Rajshahi and Barishal. ISSL are very proud to disclose that ISSL are
rendering services to 12 banks (250 branches and ATMs), which include world-renowned
banking group like Hongkong and Shanghai Banking Corporation. As of today over 400
multinational companies have availed our services. These include companies like Unilever (BD)
Limited, British American Tobacco Bangladesh (BATB), Robi Axiata Limited, Karnaphuli
Fertilizer Company Limited (KAFCO), Asian Development Bank (ADB), IDB-Bangladesh
Islamic Solidarity Educational Wakf (IDB-BISEW), Tullow Bangladesh Ltd. (Kris Energy
Group) ISSL take pride in providing security service to the UN organizations like United Nations
Development Programme (UNDP), World Food Programme (WFP), World Health Organization
(WHO) and UNOPS.
MODERNIZATION POLICY
In keeping with policy of expansion and modernization, ISSL have
also introduced cash carrying operations for clients specially the
banks and multinational companies in fabricated vehicles with
armed guard and centrally controlled mobile communication
network. ISSL also specialize in escorting convoys of trucks with
goods between various destinations within Bangladesh. ISSL also
provide electronic security - consultancy, planning, provisioning
and maintenance of electronic equipment. ISSL specialize in Event
Management Security and safety with more than 27 years of experience. ISSL also take up
assignment for background verification (confidentially) of client's for Banks, Leasing Companies
etc. and Office staffs for other Multinational and Local Private Organizations.
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SUPERVISION & MONITORING
ISSL have three layers of supervision system controlled by a
central monitoring system with a network of wireless sets, mobile
phones and land phones. ISSL have the control room operating 24
hours with stand by reserve force on wheels to cater to any
unforeseen situation. Besides ISSL have day-night mobile
supervision and client service system through specially trained
security officers, area inspectors and post supervisors. At
management level ISSL maintain regular liaison with the employer
to get direct feedback and improve the quality of service. ISSL see security in it‟s totally. That is
why ISSL also provide auxiliary services like provision of peons, tea boys and cleaners to
clients. The aim is to integrate and ensure compact security network to the organization. This
integration helps in monitoring & screening of personnel involved in both security &
administrative duties.
TRAINING MODULE
ISSL have own training schools at Dhaka, Chittagong and Sylhet where
in ISSL run regular courses for fresh in-takes, revision course for mid-
level supervisors, inspectors and security officers. These courses vary in
duration depending on the type and level of students and are regulated by
prefixed syllabus and lesson plans. The training involves both theoretical
and practical lessons.
VISION
On analysis of the security services currently available, ISSL feel that
much remains to be done in terms of quality. Enhancement of quality of
service is thus ISSL objective. With a proven track record of growth,
Integrated Security Services Ltd has already introduced high
technological security devices. ISSL aim at giving an integrated security
solution to the clients, who should be relieved from botheration of
handling security issues. Finding the right security solution for loss prevention and damage
control for clients is one of the primary objectives of Integrated Security Services Ltd.
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Chapter 3
Services
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LIST OF SERVICES
1. Guard Service. ISSL provide unarmed security guards and supervisors for providing security
to Banks, Factories, Offices, BTS, Residences, and Hotels etc.
2. VIP/Executive Protection. ISSL have trained personnel in Executive protection. ISSL
provide mobile protection to VIPs (unarmed).
3. Cash in Transit (CIT). ISSL transfer cash and valuables safely in our fabricated CIT vans
with armed escort.
4. Escorting Convoys. This service involves escorting vans/trucks loaded with goods to
different locations of the country.
5. Event Security. ISSL specializes in providing security to various events. This service
involves Access Control, Mob control and Physical Security of the venue.
6. Electronic Security. ISSL are capable of providing consultancy, planning, provisioning and
maintenance of all sorts of electronic security equipment.
7. Auxiliary Service. ISSL provide Junior Officers, Peons, Tea Boys, Messengers and Cleaners
to banks and other clients.
8. Background Check. ISSL do background check, PEV, Insurance Claim etc. for local,
Multinational and foreign clients.
9. Security Survey. ISSL also specialize in conducting security survey of different installations.
10. Supply of Radio Communication Equipment. ISSL have a license from BTRC and ISSL
import and supply various types Radio Communication Equipment.
11. Training. ISSL organize training for groups of security personnel who go abroad for
employment. Syllabus and the types of such training is decided in consultation with the
employer.
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Chapter 4
Clients
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BRITISH AMERICAN TOBACCO
BANGLADESH (BATB)
One of valued and important client. ISSL are providing security
and related service to them since 1998. Starting with physical
guarding, ISSL service has expanded over the years to include
escort service, CIT, Fraud Prevention and Background Check.
Retention of ISSL as vendor for the last about 13 years by
BATB speaks volumes for professionalism.
1. Auxiliary service like provision of tea boys, messengers, cleaners, junior officers etc.
2. Plain clothed coverage in all branches.
3. Provision of vehicle for carrying of important documents, cheques etc.
4. Transfer of cash dollars and travelers cheques between Dhaka to Chittagong and Dhaka to
Sylhet by air.
5. Carrying of valuable documents from Dhaka to Chittagong by road.
6. Background Check of personnel.
7. Threat Assessment.
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UNILEVER BANGLADESH LIMITED
Unilever is one of biggest conglomerates operating in
Bangladesh dealing in consumer products. ISSL has the proud
privilege at providing security to its factory, offices and
residences. ISSL also carryout secured transfer of VAT stamps
between Dhaka and Chittagong. Unilever is involved in a
number of programs to encourage budding singers and models. ISSL is involved in those
programs and have been providing security coverage for the events successfully for the last 10
years.
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GRAMEENPHONE LIMITED
Grameenphone Limited the largest mobile operator in
Bangladesh in one of ISSL important client. ISSL have been
involved with Grameenphone from the time its started its
operation. Presently ISSL are one of the security vendors
providing security to their BTS, Premises, Fiber Optics,
Warehouses, Roads & Highway, Guest Houses, Switches etc.
IDB-BISEW
IDB Bhaban at Agargaon in Dhaka is one of the prestigious
buildings in the capital housing UN Bodies and other
multinational companies. ISSL are providing security to IDB
Bhaban since 1997. ISSL are proud that ISSL have been able to
develop a high class security system for IDB Bhaban which is
one of the best in the country.
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Chapter 5
Organization Charts
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Chapter 6
Recruitment & Selection
Procedure
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RECRUITMENT AND SELECTION
PROCEDURE
Management of ISSL appreciates the importance of proper recruitment in
order to maintain the quality of the Guard Force. Therefore, a lot of
emphasis is given to this aspect.
1. Guards
a. Age : 18 to 35 years.
a. Chest : 32 Inch.
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2. Supervisor
a. Age : 30 to 50 years.
a. Chest : 32 inch.
3. Inspector.
a. Age : 35 to 55 years.
1. Educational Certificate.
2. Nationality and Character Certificate from Local Chairman/Commissioner.
3. Reference from a known person.
4. Release Certificate for retired defense/BDR personnel.
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SELECTION PROCEDURE.
1. On arrival at the recruitment points, the Recruitment Officer confirms from the candidate that
he is in possession of the following:
a. National ID Card/Birth Certificate
(1) evrmwiK Bbwµ‡g›U, (2) MÖæc Bbm¨y‡iÝ- ¯^vfvISSLK g„Zz¨ 50,000/-, `yN©Ubvq g„Zz¨ 1,00,000/- (3) ‡gwWK¨vj
Bm¨y‡iÝ, (4) cÖwf‡WÈ dvÛ, (5) wbivcËv c«nix‡`i ‡Kv¤úvbxi Li‡P cÖwk¶b, (6) c«nix‡`i Ifvi UvBg myISSLav, (7)
ISSL‡kl ‡cvó fvZv
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Chapter 7
Recruitment & Training
Module
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RECRUITMENT AND
TRAINING MODULE
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TRAINING POLICY
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3. ISSL have established full-fledged training schools at Dhaka and Chittagong. Overseen by
two Directors, the schools are adequately staffed and organized in keeping with ISSL own
requirements of training as well as to train people for our clients if they so desire. In Sylhet
the Branch Manager supervises the training and the training center is collocated with ISSL‟s
branch office. ISSL have also been training security personnel for clients for employment
abroad.
4. ISSL run the following training modules for personnel:
a. Basic Training for New intakes.
b. Refresher Training.
c. Supervisors'/Inspectors' Training.
d. Orientation Training.
e. Officers' Training.
5. Organization of ISSL Training teams are as under:
Dhaka
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Chittagong
Sylhet
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Chapter 8
Training School
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TRAINING SCHOOL
1. Location of the ISSL School. Location of the School is on the eastern side of Pollobi Police
Station distance approx. ¾ KM. The school complex comprises of a four storied building and a
training shade (Sketch Attached as Annexure „A‟).
2. Residential Facilities. This School has residential facilities that can accommodate about 100
trainees at a time with necessary mess facility. 02 x Instructors are residing within the school
building for constant watch on the trainees. Necessary bedding facilities are supplied from the
School.
3. Training Classes. A number of fully furnished training classes can accommodate 150 students at
a time.
4. Training Aids. School has the required training aids including slide projector, overhead
projector etc.
5. Recreational Facilities. This School has a common room for trainees having TV, daily
newspapers etc. The trainee can play indoor games in the common room during the leisure
period. Beside there is a Library inside the school and all the trainees can study books available
in the Library.
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ISSL, TRAINING SCHOOL,
CHITTAGONG
MONSURABAD, CHITTAGONG
1. Location of the ISSL School. ISSL, training school, Chittagong located at Khan Shaheb Abdul
Hakim Mia Road, Monsurabad, Chittagong, Bangladesh
2. Residential Facilities. This School has residential facilities that can accommodate about 05
trainees and 200 guards at a time with necessary mess facility.
3. Training Classes. A number of fully furnished training classes can accommodate 50 students at
a time.
4. Training Aids. School has the required training aids including slide projector, overhead
projector etc.
5. Recreational Facilities. This School has a common room for trainees having TV, daily
newspapers etc. The trainees can play indoor games in the common room during the leisure
period.
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ISSL TRAINING SCHOOL, SYLHET
SYLHET-3100
1. Location of the ISSL School. Location of the School is in the middle of Shahjalal Uposhahor,
Sylhet town. The school complex comprises of a two storied building.
2. Residential Facilities. This School has residential facilities that can accommodate about 40
trainees at a time with necessary mess facility. 02 x Instructors are residing within the school
building for constant watch on the trainees. Necessary bedding facilities are supplied from the
School.
3. Training Classes. A number of fully furnished training classes can accommodate 50 students at
a time.
5. Recreational Facilities. This School has a common room for trainees having TV, daily
newspapers etc. The trainees can play indoor games in the common room during the leisure
period.
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Chapter 9
Growth & Future
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GROWTH & FUTURE
ISSL has a long listed corporate clients starting from local to multinational banks, multinational
companies, media, telecommunication sector and so on. At the moment, ISSL are very proud to
disclose that ISSL are rendering services to 14 banks (250 branches), which include world-
renowned banking group like Hongkong and Shanghai Banking Corporation. As of today over
300 multinational companies have availed ISSL services.
ISSL have also introduced cash carrying operations for clients specially the banks and
multinational companies in fabricated vehicles with armed guard and centrally controlled mobile
communication network. ISSL also provide electronic security - consultancy, planning,
provisioning and maintenance of electronic equipment. ISSL specialize in event management
security and safety with more than 27 years of experience. ISSL also verify the background of
clients for banks, leasing companies etc., and office staffs for other multinational and local
private organizations. ISSL have three layers of supervision system controlled by the central
monitoring system with a network of wireless sets, mobile phones, pagers, land phones etc. ISSL
have the control operating 24 hours with stand by reverse force on wheels to cater to any
unforeseen situation. Besides ISSL have day-night mobile supervision and client service system
through specially trained security officers, area inspections and post supervisors. ISSL maintain
regular liaison with the employer to get direct feedback and improve the quality of service and
that represents ISSL‟s motto "Professionals at work" and slogan "Big or small, ISSL protect
them all"
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Chapter 10
Health Safety &
Environment (HSE) Policy
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HEALTH, SAFETY
& ENVIRONMENT (HSE)
POLICY-ISSL
1. Policy. Integrated Security Services Ltd is committed to:
a. Pursue the mission to produce best result in harmony with nature and no harm to others.
b. Inculcate safety awareness within all personnel.
c. Play a leading role in practicing personal safety and safety of the workstation.
d. Never compromise with health, safety and environment policy.
e. Provide importance to HSE matter and manage it like all other critical business activities.
f. Promote all activities in a manner that ISSL members share the commitment.
g. Protect the environment in and the workstation.
h. Develop sound reporting system on HSE matters.
i. Set target for improvement and implement measures typical for a workstation.
j. Always remember safety comes first.
2. Aim. Integrated Security Services Ltd will discharge it's duties and perform work in all posts in
accordance with ISSL's HSE policy.
3. HSE Procedure. HSE procedure to be followed in all posts with specific emphasis on
following:
a. Personal Safety
b. Road Safety
c. Smoking
d. Drugs and Alcohol
e. Fire Protection
f. Waste Management.
4. Personal Safety. It is imperative for security personnel to ensure safety and security of the
workstation. Cardinal points for personal safety are:
a. Be sure of own safety before standing for duty in a workstation. Remember that if you can
ensure personal safety first than you can ensure safety of the workstation
b. Use appropriate protective gear required for your workstation.
c. Use surrounding in a fashion that it does not pose threat for your hygiene and safety.
d. Be restricted within your duty place only.
e. Remember personal safety is your common sense, apply it correctly.
f. Be sure to report incidents related to safety and security through your channel.
5. Road Safety. Road safety is common civic sense, observance of traffic rules and highway code.
Point to note as follows:
a. As a pedestrian or on board a vehicle always remember rules of Road Safety. Caution your
driver if he is slack in observance of road safety.
b. Always remain cautious and calm while crossing road on the way to your workstation.
c. Look to both side of a road and be absolutely sure before crossing it.
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d. Avoid discussion/gossiping while crossing a road.
e. It is always best to cross road through a crossing place designated by traffic.
f. Avoid crossing highways in a group if it is unavoidable caution everybody to remain alert
while crossing.
g. Be sure to be in the correct side while walking on a road/ highway.
h. Always remember Highway Code while travelling.
i. Check all mechanical transport before allowing access though gate for any visual detects.
Check for correct tire pressure, emission of gas through exhaust etc.
6. Smoking. Anti-smoking campaigns are very vocal around the world. Smoking not only
endangers personal health but affects people around you. Policies regarding smoking are as
follows:
a. All workstations are non-smoking zones.
b. Smoking is not allowed on duty.
c. Observe smoking policy of client at workstation.
d. Security personnel must not smoke while walking in uniform.
e. Ask visitors to deposit Cigarettes. Lighter or matches at the gate if the workstation has such a
policy or very sensitive to fire.
f. Brief people visiting your workstation regarding smoking policy of the workstation.
g. Smokers are advised to leave smoking for good, as it is hazardous to their health as well as the
health of other people.
7. Drugs and Alcohol.
a. All workstations are non-smoking zones.
b. Smoking is not allowed on duty.
c. Observe smoking policy of client at your workstation.
d. Security personnel must not smoke while walking in uniform.
e. Ask visitors to deposit Cigarettes. Lighter or matches at the gate if the workstation has such a
policy or very sensitive to fire.
f. Brief people visiting your workstation regarding smoking policy of the workstation.
g. Smokers are advised to leave smoking for good, as it is hazardous to their health as well as the
health of other people.
8. Fire Protection. It is imperative to prevent fire than to per force fight fire. It should be the aim
of fire protection of any workstation:
a. Ensure all preventive measures are taken against outbreak of fire.
b. Ensure that packing materials like wood, paperboard cartons, cotton waste or any other
flammable stores are not accumulated in or around workstation.
c. Keep fire fighting equipment and gear serviceable and ready to use.
d. Avoid use of flame or flammable chemical in or around workstation sensitive to fire.
e. Be ready to extinguish fire on the outbreak and according to the situation inform nearest fire
station.
f. Avoid make congestion at site where fire has broken out
9. Waste Management. Humans produce waste with their daily activities. Proper disposal of
waste material is required to maintain hygiene and keep the environment pollution free:
a. Make sure that all waste are collected and disposed of in a covered bin kept in a specified
place.
b. Make sure that paper waste and other waste material are dumped in separate waste bags and
disposed in separate bins.
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SAFETY AUDIT PROGRAMME
1. Scope of Safety Audit.
a. Take account of HSE related incidents.
b. Create awareness among personnel regarding HSE.
c. Evaluate HSE related incidents.
d. Formulate and update HSE policies.
e. Recommend measures against HSE incidents.
f. Help community around workstation to understand commitments of the company to the
environment.
g. Create mass awareness regarding HSE.
2. ISSL are committed to maintaining a friendly and pollution free environment around our
workstations according to the above scope through our audit program given below:
3. Safety Audit Programme:
a. Monthly Safety Audit Program (Local Zonal/ Area Audit)
b. Periodic Safety Audit Program (Local Branch Audit)
c. Annual Safety Audit Program (Central Audit).
4. Monthly Safety Audit Programme. It is carried out within specific zones/areas for the
dependent security posts providing security coverage to the clients within a particular Zone/Area.
Audit reports are compiled and sent to respective branch HQ. Branch HQ of ISSL evaluates audit
reports and appropriate safety instructions/measures are issued. Audit team is composed as
under:
Team
1. : Security Officer/Inspector in-charge of the respective zones.
Leader
2 Members : 2X Supervisors.
5. Periodic Audit Programme. It is carried out by Branch audit team from Branch HQ for all
deployed posts within the specific branch i. e. Chittagong Branch, Sylhet Branch, Khulna
Branch, Bogra Branch, Comilla Branch and Dhaka Branch etc. Audit reports are sent to HQ,
ISSL Dhaka for evaluation and up-gradation of safety policy if required. Audit team is composed
as under:
a. Audit Team
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Leader
6. Annual Safety Audit. It is carried out once in a year by a team of HQ. ISSL Dhaka for all its
Branches. Audit team is composed as under:
a. Audit Team
Team
1. : Senior Deputy General Manager, ISSL, HQ.
Leader
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FIRE SAFETY MANAGEMENT
AND FIRE PROTECTION
POLICY
1. Introduction. Fire destroys property and life. It is therefore essential that a policy is laid down
so that ISSL properties and personnel are safe from fire hazards. The main objective of this
document is to provide guidance on standard of fire safety management and fire protection which
are required in all ISSL installations.
2. Risk Assessment. For all installations a risk assessment is required to be conducted, the results
of which should determine the nature and extent of fire prevention measures which should be
employed. This is a fundamental principle on which fire safety standards and risk protection
should be governed. The assessment will identify all fire risks and fire hazards in the work place
and ensure compliance with all of the following:
a. Risk of fire occurring is reduced to the minimum
b. Risk of fire spreading is minimized
c. Every one at the work place is able to reach a place of safety.
b. Normal Risk. The majority of the workplace will fall within this category. These will
include buildings of traditional construction with no undesirable structure features, together
with workplaces where the use of the building as well as its contents are unlikely to present a
serious hazard to the occupants in the event of fire. Following are the circumstances when risk
is to be considered as normal:
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1. Any outbreak is likely to remain localized or is likely to spread slowly.
2. There is little risk of any part of the structure or contents of the building take fire so readily, or
producing large quantities of smoke or fumes as to be a life safety threat.
c. Low Risk. A workplace or premise is considered to be Low Risk where the risk of fire
occurring or of fire, smoke or fumes spreading is negligible. These will involve wet producing
processes or areas such as heavy engineering workshop where noncombustible materials
predominate and where risk to life is minimum.
4. Protection. The higher asset values and the more importance an area has to the business, the
greater degree of fire protection is required. Asset values can be obtained from the management.
For business risk assessment following are the categories:
a. High Exposure. Essential to the business. Loss or damage of the facility would result in
significant disruption. Alternative arrangement will take some time (more than one week).
b. Medium Exposure. Necessary for the business. Loss or damage of the facility would disrupt
the business but alternative arrangement could be made readily available quickly (less than a
week).
c. Low Exposure. Peripheral to the business. Loss or damage of the facility would result in
some disruption but alternative arrangements could be made quickly (2 days).
5. Extent of Protection Required. Once the correct assessment of the risk to assets and business
have been made, it is necessary to decide the extent of fire protection required. Following
principles to be adapted:
a. High Exposure.
1. Fire resisting construction and fire compartmentation
2. Automatic fire fighting system (sprinkler)
3. Automatic fire detection
4. Fire Hydrants
5. Fire Extinguisher and hose reels.
b. Medium Exposure.
1. Non combustible construction and fire compartmentation
2. Automatic fire detection and sprinklers
3. Fire Extinguisher and hose reels
4. Fire Hydrants
c. Low Exposure.
1. Non Combustible Construction
2. Fire Extinguisher
6. Risk Reduction. Typical risk reduction measures are:
a. Provision of a fire detection system
b. The installation of sprinklers
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c. Improvement of fire compartmentation
d. Elimination of highly flammable liquids
e. Improvement of risk control and house keeping procedures
f. Enhanced fire protection arrangement
7. Fire Evacuation and Fire Fighting. All personnel working in a office or living in a premise are
required to be conversant with the Emergency Evacuation Procedures given in the subsequent
paragraphs, so that everyone knows how to deal with an emergency in case of a fire.
a. Actions to be Taken on Detecting a Fire.
1. Activate fire alarm (if available) or raise a alarm by other means e.g. whistle, shouting fire,
fire.
2. Inform security personnel on duty
3. Move to designated assembly area
4. Contain the fire using the appropriate fire fighting equipment, if trained. If not seek assistance.
5. Call fire brigade for help.
6. Call police for help.
7. (7) Action on activation of fire alarm/fire bell.
a. Do not panic
b. Inform security Personnel
c. Investigate the cause. On confirmation of a fire, take action as given above.
b. Evacuation. As soon as the occupants are notified that evacuation drill has been initiated,
following actions to be taken:
1. Work in all departments will cease immediately and following will be switched off:
a. Machines
b. All motors
c. Fans and Lights
d. Computer, electrical type writers
e. A/C units
f. All other electrical appliances
2. All windows and doors except the fire exit doors, will be closed
3. Security Manager/Shift Incharge will immediately take charge of the situation
4. All employees and visitors excepting fire warden/fire teams will proceed to respective
assembly area in an orderly manner and await further instructions.
5. Carry very important official documents which evacuating
6. All visitors in the gate will be advised to leave the premises immediately, those inside will be
advised to move to the assembly area for the employees
7. Fire warden and fire teams will stand by at their respective fire points and carry out their tasks.
8. Fire Warden/Fire Fighting Team. Each location must have designated Fire Warden and Fire
Teams to ensure orderly evacuation and fight fire. Duties are as under:
a. Fire Warden. On hearing a fire alarm or detecting any fire, fire warden will:
1. Facilitate the occupants of the floor/building to evacuate through Fire exit or Normal Door,
whichever is not engulfed with fire, safely in the quickest possible time to assemble in the
designated fire assembly point.
2. Ensure that everyone has left the floor/office, check toilets, conference/meeting rooms,
enclosures and strong room systematically if somebody is entrapped there.
3. Switch off the electric mains for the floor.
4. Close the door behind you, as you will be last person to vacate the place.
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5. Call for internal fire fighting team and fire brigade.
6. Count heads in the assembly point to account for all personnel.
b. Fire Fighting Teams.
1. On hearing fire alarm rush to the fire points and collect the fire fighting equipment.
2. Under the instruction of the fire warden, rush to the place of fire and start extinguishing the
fire.
3. Evacuate anyone who is trapped inside.
4. On arrival of the fire brigade guide the fire brigade personnel
5. Report to fire warden as and when the fire is under control.
6. Return to the fire point and replace equipment‟s at the respective fire points.
9. Documentation. Following record will be made in the fire register by the Fire Warden:
a. Time of discovering the fire
b. Person who first noticed the fire
c. Time when fire brigade was informed
d. Time when fire brigade arrived
e. Time when fire was extinguished
f. Extent of damage
g. Any other information felt necessary
10. Investigation. An immediate investigation is to be launched to ascertain the following:
a. How the fire originated.
b. Extent of damage including total fatalities and injuries.
c. Steps necessary to prevent a repetition.
11. Fire Points. All ISSL Installations will have required number of fire points, each having the
following:
a. Sand filled Bucket (2)
b. Water Bucket (2)
c. Fire Pick (1)
d. Beater (1)
e. Hook (1)
f. Hose Pipe (1)
12. Fire Extinguishers. Required Fire extinguishers will be placed and should be easily visible.
13. Inspection. Fire warden is responsible to carryout weekly inspection of fire points and
extinguishers to ensure that all equipment are in working condition and maintain a register.
14. Fire Drill. Fire drill is to be conducted on a regular basis to include evacuation and fighting of
mock fire. GM and Branch Managers are responsible to organize fire drills to ensure that all
personnel are conversant with the actions to be taken in case of fire.
15. Conclusion. It is important that all security personnel are clear about their role in preventing fire
and to fight it, if required. During training due emphasis must be given to this aspect.
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SAFETY
ORGANIZATION CHARTS
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Chapter 11
Welfare Scheme for ISSL
Employees
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WELFARE SCHEME FOR ISSL
EMPLOYEES
Integrated Security Services Limited has a welfare scheme for all its
employees. ISSL seek to create a workplace and work system which
enable staff to feel safe and secure and where management is seen to take
proactive interest in staff welfare. With limited resources ISSL have
developed a comprehensive welfare scheme, which secures guards from
worries related to the hazards of the nature of duty, as his future.
ISSL have the following welfare cover for guards and office and supervisory staff.
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WELFARE FUND
1. Source of Fund.
a. Money deducted as fine, penalty etc.
b. Donation from company fund.
2. All expenditure from this fund requires sanction of Managing Director on recommendation from
the Welfare Fund Committee composed as under:
Vice
a. : Deputy Manager, Finance
President
01 X Inspector
a. Members : 01 X Supervisor
02 X Guards
3. All personnel of ISSL (less officers) are provided loan/assistance/donation from this fund for the
following reasons/circumstances:
a. Treatment if injured while on duty.
b. Repair of homestead damaged due to natural calamities.
c. Scholarship for children of employees on passing SSC/HSC examination.
d. One time assistance for admission to university/college.
e. Marriage of daughters of employees.
A. PAID LEAVE
Each guard and supervisor is authorized a days leave with pay per month i.e. a total of 12 days
per year.
B. FREE ACCOMMODATION
Company provides free accommodation to guards during the training period and in some areas
company gives a subsidy so that guards have to pay a marginal amount for their accommodation.
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C. EID/FESTIVAL BONUS
All Muslims guards and supervisors of Integrated Security Services Limited get Eid Bonus, a
lump sump amount in each Eid. Non-Muslims get the same amount as Festival Bonus. Other
employees of ISSL also get the same bonus.
D. INCENTIVE/REWARD
The Head Office of ISSL keeps a personal file of each employee. If someone's record is
commendable after a justified service period the company provides him/her a lump sum amount
of money as incentive/reward.
E. POST ALLOWANCE
Guards deployed in difficult posts away from Head Office and Branch Offices are given post
allowance. In cases where the duty requirements call for very high quality service, guards and
supervisors are also given post allowance. The rate depends on the financial package ISSL
receive from the particular client.
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Chapter 12
Products of ISSL
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OUR PRODUCTS
The basic product of a security company is its trained security personnel. However, with the
technological developments taking place every day in the world, ISSL feel a combination of men
and equipment are essential to counter the threat from modern day criminals and terrorists. ISSL
security officers are qualified to suggest the suitable kind of security set up anywhere in
Bangladesh to protect assets. ISSL experience in the field of Private Security over the last 27
years has equipped with the capability to provide the required solutions to security and safety
needs for all types of assets/installations..
ISSL sharp growth and expansion with country wide communication network and offices in all
major cities and rapidly increasing number of banks and multinational companies in ISSL
customer list speak of ISSL credibility. ISSL multinational retention year after year is by any
standard one of the best in Bangladesh private security industry. Hence, providing total security
to clients is the motto of ISSL. ISSL zeal for excellence is unending. ISSL aim is to exceed
customers' expectation.
PRODUCTS SAMPLE
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Chapter 13
Role of Marketing Mix
on Customer Perception
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PROMOTIONS
Marketing communication mix (promotion mix) consists of the blend of advertising, personal
selling, sales promotion, public relations and direct marketing tools. A communication program
plays three vital roles such as provide information persuade target customers, and encourage then
to take action (Lovelock and Wright, 2002). The promotional activities can influence consumer‟s
perception their emotions their experience as well as their purchasing pattern. Individual sales
people, TV, radio, Internet, magazine, press, billboards and all types of conventional and
nonconventional media can be used for promotional activities. In service marketing,
communication tools are especially important because they help to create powerful imager and a
sense of credibility, confidence and reassurance (Lovelock and Gummesson, 2004). Without
effective communication, prospects may never learn of a service firm‟s existence what it has to
offer them or how to use its products to best advantage.
PEOPLE
People refer to the employees who produce and deliver the service encounter occurs when
employees and consumers meet together and these encounters have strong influence on the
customer‟s perception of service quality (Hatline and Ferell, 1996). Personal are also considers
as the key element in a customers centered organization as well as a way to differentiate variable
with product, services, channel, and image ( Kotler, 2000) . Success of a customer-centered
organization is not possible without the cooperation of the personnel of the organization.
PROCESS
Process is the implementation of actions and functions. it increases value for products with low
cost and high advantage to customer. Process is more important for service products. Hirankitti
et al.,(2009) stated that the pace of the process as well as the skill of the service providers is
clearly revealed to the customer. It also forms the basis of consumer satisfaction with the
purchase. Therefore, process management ensures the availability and consistence of quality of
service. Technology has remarket influence on the growth of service delivery options (Dabholkar
and Bagozzi, 2002)
PHYSICAL EVIDENCE
Service cannot be displayed like goods. Due to intangible characteristics of service customers
often rely on tangible cues or physical evidence to evaluate the service before its purchase and to
assess their satisfaction with the service during and after consumption. Physical evidence is that
which can be easily associated with the product. Therefore firms should create a suitable
environment to highlight the fact to the customers (Rathmell, 1974. This element of 7P‟s holds
great importance because the customer normally judges the quality of the service provided
through it (Rafiq and Ahmed, 1995). The components of the physical evidence are called as
services cape which includes the facility exterior i.e. exterior design, signage, parking, landscape,
surrounding environment and facility interior i.e exterior design , equipment, physical layout, air
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quality, temperature, comfort of the seating, the appearance of the staff. Physical evidence is
important for banks as this is the environment in which the service is delivered and where the
bank employees and customers interact. Furniture equipment, staff members, Pass book, cheque,
book, information boards etc. provide tangibility to banks. Customers use tangible cues to assess
the quality of services provided. According to bitner (1992) physical environment helps to
distinguish a services provider from its competitors and facilitates to influence customer
behavior. Apart from the physical décor of the workplace, tangible aspects also include display
of current guidelines regarding rate of interest in each investment plan, required service charges
for different bank transactions and other facilities provided by the banks (Lenka et al., 2009).
CONSUMER PERCEPTION
Solomon and Stuart (2000) stated that perception is the process, by which people select,
organize, and interpret information from the outside world. People receive information in the
form of sensations by five sensory receptors eyes, ears, nose, mouth and fingers. People interpret
the sensations they receive by their past experiences. The perception process is very important
for marketers because it is difficult even to make consumers notice their ads. Although
consumers notice it, there is no guarantee that they will perceive as marketers want. Therefore,
marketers need to care the whole process including exposure, perceptual selection and
interpretation. Perceptions are always considered relative to expectation. Expectations are
dynamic; evaluation may shift over time, from person to person and from culture to culture.
Customer perceived services in terms of the quality of service. Consumers form perceptions
about service provider, based on how the service provider delivered the services provider.
Therefore, perceptions formed by the consumers about a service providers services enables
consumers to create a service experience, which in turn, influences realistic and emotional
perceptions of an organizations quality of their service (Berry et al, 2006).
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Chapter 14
Conclusion
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CONCLUSION
This report serves the purpose of expressing my experience in ISSL for 6 weeks probation
period. As a young intern I joined this renowned organization with enthusiasm. It is my great
pleasure to have this experience which will guide me through my professional life. For
maintaining the personal lending, management maintains different techniques that as an internee
I experienced directly.
REFERENCES
www.isslbd.net
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