FINAL - Audit Report - RAJEEV KUMAR
FINAL - Audit Report - RAJEEV KUMAR
FINAL - Audit Report - RAJEEV KUMAR
Disclaimer: - The Auditing is based on a sampling process of the available information and consequently there is an element of uncertainty
which may be reflected in the Audit findings. Those relying or acting upon the Audit results and conclusions to be aware of this uncertainty.
The Audit recommendations are subject to an independent review, prior to decision.
Initial
Organization METAFORA
Address
DLF Phase 3, Sushant Lok, Gurgaon - 122002, India.
Client Representative Mr. K.B Rao Mobile +91 123456789
Email abc@abc.com
Scope of certification Logistic services across India for goods, chemical and passenger
Audit Sites
(onsite or offsite, permanent or DLF Phase 3, Sushant Lok, Gurgaon - 122002, India.
temporary sites where the audit
activities are conducted).
Audit Objectives o Determination of the conformity of the client’s management system, or parts of it,
with audit criteria;
o Evaluation of the ability of the management system to ensure that the client
organization meets applicable statutory, regulatory and contractual requirements;
o Evaluation of the effectiveness of the management system to ensure that the client
organization is continually meeting its specified objectives;
o Identification of areas for potential improvement of the management system.
No significant issues encountered which would have an impact on the audit program.
Audit Findings
Planning
Planning for quality is evident and communicated to all department heads. Risk Assessment
& Action Plan & Risk Management procedure, change management procedure are
established and risk resister with mitigation plan is evident.
Calibration resister is available and sample calibration report checked and found
satisfactory. Management review meeting is in place and review process is also
documented.
Improvement (Non-Conformity and corrective action in internal audits, continual improvement including review of
progress of planned activities aimed at continual improvement)
Corrective actions on the outcome of the internal audits were evident except 01 NC.
Justification of exclusion of clauses if any:
Product Design and Development Clauses is excluded, as METAFORA do not carry out any
design and development activity.
Complaint Handling:
Customer complaint resister is evident with nature of complaint and their corrective action.
Non-Conformities and Opportunities for Improvement:
1. 1. As per Quality manual METAFORA expressed to exclude other offices from the scope for
audit purpose. Only one ample office can be selected for the audit and the want all offices to
be appeared on the ISO9001:2015 certificate.
2. Maintenance record of Refrigerated Van not updated in the workshop.
3. Frequency of internal audit shall be defined in the Quality Manual.
1. Due to pandemic situation, state wise entry rules is changing for vehicle movement. Hence change
management can be improved for better customer satisfaction.
Use of certification documents and marks as applicable:
NIL
Significant Changes from previous assessment, if any that affects the management system of the client:
There was no significant changes from the previous assessment that would have affected the
management system
Review of effectiveness of previous findings and their status, if any:
All the NC’s were closed with root cause identification with mitigation plan.
Comment on the performance of the management system over the period of certification based on the review of
previous surveillance audit results to confirm the continued conformity and effectiveness of the management system:
All the observation has been closed of the previous surveillance audit. The objectives
determined for Integrated management system in compliance to the standards ISO
9001:2015.
Confirmation of the information provided in the application:
Description of use of ICT and the effectiveness of ICT in achieving the audit/assessment objectives.
The audit was conducted the Microsoft Team platform which was very effective
Overall Comment on the conformity and effectiveness of the management system to meet applicable requirements and
oachieve
I pledge that theand
objectives report and results:
intended records will remain confidential and will not be shared with any other person
By reviewing necessary documents & processes as per the standard ISO 9001:2015, it is
evident that the Quality management system is well implemented and maintained and it is
meeting the requirement. The objective and indented results of the Quality Management
System were verified and found to be achieving it by the organization.
Conclusion (including
(Signature) conclusion on the appropriateness of the scope) and confirmation if the audit objectives have
Team Leader
been fulfilled:
The scope of the Quality Management System is appropriate and the audit objectives as
defined in the audit plan have been met.