Copyright 2011 - bizagi

1. Bizagi Process Modeler .................................................................................... 3 2. Bizagi BPM Suite ................................................................................................. 3

2.1. Perpetual License and Subscription ............................................................................................ 4 2.2. License Keys.......................................................................................................................................... 4 2.3. Maintenance......................................................................................................................................... 4 2.4. Renewals ................................................................................................................................................ 4 2.5. Additional Users ................................................................................................................................. 5 2.6. Upgrades ............................................................................................................................................... 6 2.7. Multiplexing.......................................................................................................................................... 6 2.8. External Users ...................................................................................................................................... 6 2.8.1. Initiators ....................................................................................................................................... 7 2.8.2. Anonymous ................................................................................................................................. 7 2.9. Academic License ............................................................................................................................... 7

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READ THIS INFORMATION CAREFULLY TO UNDERSTAND HOW BIZAGI LICENSES WORK.

Bizagi Process Modeler is used to diagram and document processes; it is a Freeware and will remain so. This means you can download the software and use it for free with no time restrictions, for personal or business purposes. You dont need any licenses to diagram and document your processes. For more information, please read the Freeware bizagi Process Modeler License Agreement.

Bizagi BPM Suite is used to execute/automate processes and licensing is based on named users. To use bizagi BPM Suite (Xpress, Enterprise .NET and Enterprise JEE) in a production environment, you need a separate CAL (Client Access License) for each individual person ("User") that accesses or uses the Server Software. A CAL is not a software product; rather it is a license that gives a User the right to participate in a running process and to access or use the services of the bizagi BPM Server. The server itself does not require any license; licenses are required only for Users in a production environment. Acquiring CALs brings several benefits: 1 year maintenance (included in the license price) and the right to install and use free of charge the bizagi BPM Suite on a development and testing environment for a maximum of ten (10) Users in the case of the Xpress Edition, and for a maximum of twenty (20) Users in the case of the Enterprise .NET and Enterprise JEE Editions. These environments can be used only for the purpose of developing and testing, and under no circumstances can be used in production to handle real requirements and transactions. You may also download an evaluation copy of bizagi BPM Suite which cannot be used for any purpose other than demonstration or evaluation. The evaluation copy can be used free of charge and supports a maximum of 10 Users in the case of the Xpress Edition, and a maximum of twenty (20) Users in the case of the Enterprise .NET and Enterprise JEE Editions. The evaluation period is not limited in time and you have the option to convert your evaluation rights to perpetual or subscription rights by purchasing licenses and activating them. For complete information please read our End User License Agreement (EULA).

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Licenses are available in two modalities and you may choose the license term that is more convenient to you: Perpetual (One-off payment and you have the right to use bizagi forever) or Subscription (you have the right to use bizagi for 1 year). A perpetual license gives you the right to use bizagi for an unlimited period of time. Price includes the first year of maintenance (software upgrades + technical support). License is perpetual; at the end of the first year you have the option to renew maintenance for an additional year. A subscription is a license that gives you the right to use bizagi for one year only (includes software upgrades + technical support). A subscription needs to be renewed every year, if you decide not to renew you have to stop using the software.

After purchasing a perpetual license or subscription for the first time you will receive an email with a License Key, which is used to license Users in the production environment. In order to activate the key you need to enter it in bizagi Studio through the License Administration option. When a license key is activated in a production server (or computer) you have created what we call an installation.

When acquiring bizagi perpetual licenses or subscription you are entitled to receive 1 year of maintenance. After the purchase is confirmed you will receive an email with details of an online account to access bizagi portal. In the Support section of bizagi portal you can open support tickets to report bugs or problems, submit suggestions for product enhancement or make simple consultations regarding product functionality. In the Purchases section of bizagi portal you are able to view and manage license information, such as, number of users per installation, unused keys and expiry dates. The annual maintenance also includes access to product updates, service packs and unlimited standard product support with no Service Level Agreement (SLAs). Be aware that Bizagi offers 2 support levels: the Standard Support Service included with your licenses (with no SLAs) and the Premium Support Service (with SLAs) which you may purchase separately according to your requirements.

Maintenance (for perpetual licenses) and subscriptions, for any given installation, will expire after one year from the licenses date of purchase. You will receive email reminders a month www.bizagi.com
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before your maintenance/subscription expire date for you to decide whether to renew your maintenance/subscription or not. You will have 30 days before your maintenance/subscription end date to renew your period. Maintenance renewal provides an additional 12 months of bizagi updates and support. In case you do not renew your maintenance, you will lose all the rights to access product updates and technical support. Since you have a perpetual license you can keep using the product, but only in the version of the product current at the time your maintenance expired. Subscription renewal provides an additional 12 months of bizagi usage, including updates and support. In case you decide not to renew you have to stop using the software and will lose all the rights to access product updates and technical support. When you renew your maintenance/subscription the new period starts from the current expiration date, not from the purchase date. Maintenance or subscription renewals do not generate keys. However, you do need to update the information of the new expiry date in the production environment. Just click on the "Update License button in the License Administration option. This action directly communicates with bizagi.com and updates the necessary information to reflect the renewal purchase.

When buying additional User licenses you first need to decide whether they are needed for an existing installation or for a new one. Remember that when a license key is activated in a production server (or computer) you have created what we call an installation. You may buy additional Users (CALs) for an existing installation at any time. However, if additional Users are purchased during the year, a pro-rata calculation for the corresponding maintenance/subscription period will be performed so that you only pay for the time left until the expiration date. This means there will only be one renewal date per installation and it will be possible to renew the maintenance/subscription for the total amount of Users in an installation at once, making its administration easier. The pro-rata calculation only applies to the Corporate Editions (Enterprise .NET and Enterprise JEE) with a minimum charge of three months. When buying additional Users for the Xpress Edition you will be charged with the full years price. When buying additional Users for an existing installation you must buy the same type of CALs you acquired in the first place, Perpetual or Subscription. This is because license keys are specific for each type of license and wont work in a different one. Usually this rule also applies to the edition of the product (Xpress, Enterprise .NET or Enterprise JEE), however, there are special cases where you may need to move from the Xpress edition to one of the Enterprise editions. For more information please refer to the Upgrades section of this document (section 2.6).

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Buying additional Users for an existing installation does not generate keys. However, you do need to update the information of the purchase in the production environment. Just follow the simple procedure to activate your additional Users. You could also buy Users for a new installation. This is, if you need to buy licenses for a different production server from the one that you used to install your first license key. This case would be handled as a first-time purchase and you will receive a new license key for your second production server. Be aware that the process to buy additional Users for existing installations is different to that of buying Users for new installations. For instructions, read how to buy bizagi licenses.

Bizagi offers a special license to upgrade from Xpress to Enterprise Edition (either .NET or JEE). Upgrades are needed when you have reached the 100 User limit or when you need to use some of the functionalities only available in the Enterprise editions. When upgrading you only need to pay the license price difference (we take into account the full amount you paid for the Xpress Edition). In case you need more User licenses you have to purchase an upgrade for your existing Xpress licenses, and full Enterprise licenses for the additional number of Users. For example, if you need to license a total of 120 Users, but you already have 90 Xpress licenses, you need to buy 90 upgrades and 30 full Enterprise User licenses. Be aware that you could also have started your project with a small number of Enterprise Edition licenses and then grow in Users as your business requires it.

The use of software or hardware that reduces the number of Users directly accessing or utilizing the Server Software (sometimes multiplexing or pooling software or hardware) does not reduce the number of CALs required; the required number of CALs would equal the number of distinct inputs to the multiplexing or pooling software or hardware front end.

Bizagi offers special licenses for external Users who are not company employees. For employees who are identified as bizagi Users, the only option are the full licenses explained above.

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Initiators are those external Users who initiate a case and also participate in some of the case subsequent activities (eg. enter additional info, adjust/update existing information or documents); these Users need to be registered as bizagi Users. There is a special license called Initiator that allows Users to participate in any activity but only for the instance of the process they started. The price of the Initiator licenses is defined by User volumes, not by individual Users. The price volumes are: up to 1,000 Users, up to 10,000 Users, up to 100,000 Users and unlimited. The Xpress edition is limited to a maximum of 1,000 initiator Users.

Anonymous are those external Users who only initiate a case (fill in a form) and are not registered as bizagi Users. There is no need to purchase any license for this type of Users. In this scenario you must develop the entry form on the customers website, and upon submission, start a bizagi process via a web service provided by bizagi.

To use bizagi Software identified as Academic Software you must be a not-for-profit school, college, university, or institution of higher education. You can install and use the bizagi Software free of charge for a maximum of 10 Users in each installation. Users must be authorized students, faculty or staff members. You can use the Software for non-commercial, educational purposes only, including conducting academic research or providing educational services. In order to obtain a bizagi Academic License, a person authorized by your institution must legally bind your establishment to the corresponding terms and conditions and fill in the application form. After you have submitted the form, we will contact you by email with the next steps in the application process.

If you need more information about any of our license types or terms, please contact us.

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