Total No.

of Pages 0 3
Roll No.
Total No. of Questions: 17
MBA (2018 Batch) (Sem.-3)
ORGANIZATIONAL BEHAIOUR & DESIGN
MBA 301-18
Subject Code
M.Code: 76889

Max. Marks 6 0
Time 3 Hrs.

INSTRUCTIONSTOCANDIDATES
SECTION-A contains EIGHT questions carrying TWO marks each and students
1 has to attempt ALL questions.
2. SECTION-B cons ists of FOUR Subsections : Units-, I, il & IV. Each Subsection
contains TWO questions each carrying EIGHT marks each and student has to

attempt any ONE question from each Subsection.

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marks.

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SECTION-A

Write briefly :

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Disciplines Contributing to Organisational
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Behaviour

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2. Emotional Intelligence
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3.
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Big Five Model of Personality

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4

5.
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Leadership Traits

Stages of Group Fommation

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7

8.
Organisational Design
Sources of Power
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SECTION-B

UNIT-I

9. Explain the foundations of individual behaviour

11. Discuss the types ofattitude. What can be done to bring about a change in attitude?

12. Explain Maslow's theory ofmotivation

13. Discuss the factors contributing to group cohesiveness.

14. Discuss the dimensions of organisational culture.

UNIT-IV

15. What can be the sources ofconflict? How can managers prevent conflict?

16. What are the characteristics of a leaming organisation? What are the strategies for
creating a leaming organisation?

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SECTION-C

17.

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Read the following case and answer the questions given below the case.
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S.F. Limited is a non-banking finance company, engaged in financing hire purchase of

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transport vehicles, more particularly heavy and medium trucks. It has its branches in most

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of the large cities of Northem India. Deepak joined this company after doing MBA with

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finance major. After serving for six months at the head office of the company, he was
appointed as branch manager in a big city. After joining this branch, Deepak found that

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the branch was not working with its full potential. He further realized that the staff
members were not adequately motivated. There were five staff members, four of them

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being office personnel while one person was working as a class four employee. Deepak
was eager to motivate these four office personnel to improve the workings of the branch.
In order to do so, he analyzed the personality features and need patterms of these four
employees. His analysis revealed that: Arvind, the senior most employee. is quite creative
and may be called as genius to some extent. However, he is highly emotional and always
looks for praise from others. Most of the time, he talks about himself and wants to
become centre of attention. He tends to live in fantasies and day-dreaming. His work
behavior shows that as long as others praise his work, he comes up with innovative and
creative ideas. For every success, he tries to grab all the credit and when there is a sign of
failure, he tends to push the responsibility on his colleagues.

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 Mohan, the next senior most employee, appears to care more about himself and hiS
family consisting of his wife and the only son. His thinking is that he is doing the job to
support and provide happiness to his family. He believes that at least minimal job
performance standard should be maintained so that the company does not have any
negative perception about his work performance. He is very social and creates friendly
atmosphere whenever he meets anyone including the company's customers.

Rajesh. the third employee in seniority, is quite opposite to Mohan. Rajesh is quite loyal
to the company and responds well to its rules and incentive plans. However, he lacks
initiative. He does not do anything independently though he does the work well which is
assigned to him by the branch manager.

Sohan, the fourth employee, is quite intelligent and assertive. He works for earning more
money and believes in job hopping implying that he would readily change his job if
offered more money from someone else. In his present job, he works overtime to earn
more money. Deepak informally collected the information about Sohan from his previous
employer. This information content is "Sohan is very adamant and has a forceful and
driving personality. With us, he performed very well but his personality was so strong

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that we were glad to get rid ofthis argumentative, adamant, and arrogant fellow."

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Questions:
a. Analyze the need pattems of these four employees of S.F. Limited in light of content
theories of motivation

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b. Advise Deepak about the strategies that he should adopt for motivating his

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subordinates for better perfomance.

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b
NOTE: Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.

3 ($321-15