Chchcs001 Student Workbook (Word) (c3) .v1.1

STUDENT ASSESSMENT
BOOKLET
CHCHCS001 PROVIDE HOME AND
COMMUNITY SUPPORT SERVICES
Student first name: _______________________________________________________________________
Student last name: _______________________________________________________________________

© 2015 RTO Advice Group Pty Ltd
Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
Cover image © Shutterstock www.shutterstock.com (Image 1) and © Bigstock www.bigstock.com (Images 2 & 3)
ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCHCS001 Provide home and
community support services.
ABOUT YOUR ASSESSMENTS

This unit requires that you complete 6 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all 12 questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Case studies You are to read three case studies and complete the
questions for each.
Assessment Task 3: Observation task There are three parts to this task:
 Part A: You are to prepare for two home visits, including
discussing policies and procedures with your assessor.
 Part B: You are to be observed working with two clients in
a home support setting.
 Part C: You are to answer a set of verbal questions about
the clients and their home visits.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics
related to this unit:
 Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.
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Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Observation tasks
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?
__________________________________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: ______________________________________________________________________________________
Student signature: ______________________________________________________ Date: ________________________
Assessor name: _____________________________________________________________________________________
Assessor signature: _____________________________________________________ Date: ________________________
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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Date of birth: Student ID:
Unit:
 CHCHCS001 Provide home and community support services
Student to complete Assessor to complete
Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date
Written questions
STUDENT DECLARATION
I _________________________________________________________ declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: ___________________________________________________________________________________
Student name: ______________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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Assessor signature: __________________________________________________________________________________
Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
 You must answer all 15 questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: _____________________________________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
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QUESTION 1
a) What is the purpose of the Community Care Common Standards?
b) What are the three Community Care Common Standards?
Standard 1:
Standard 2:
Standard 3:
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c) List five documents that must be kept to provide evidence of compliance against the Standards.
Document 1:
Document 2:
Document 3:
QUESTION 2
Briefly explain the purpose of the following community care programs. For each program list the services
available.
Program Purpose Services
Home and
Community Care
(HACC)
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Community Aged
Care Packages
(CACP)
Extended Aged
Care at Home
(EACH)
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Department of
Veterans’ Affairs
(DVA) program
QUESTION 3
Research current directions that the government is taking in relation to community based care.
What are four reforms that are planned?
(You may like to access The Coalition’s Policy for Healthy Life, Better Ageing (September 2013).)
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QUESTION 4
a) Briefly explain the term ‘duty of care’.
Marco is visiting Kim in his home. Kim has mental health, alcohol and drug issues. When Marco gets to
Kim’s house, he sees that she is clearly under the influence of drugs. Marco is unable to raise Kim, who has
passed out on the lounge.
Marco is annoyed as he told her he would be coming today. Marco decides to leave Kim to sleep it off and
come back later in the day to complete his visit.
b) Has Marco demonstrated his duty of care to Kim? Explain your answer.
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QUESTION 5
You are a community services worker in Adelaide. There is a new client, Alf, who requires support in his
home while he recovers from a stroke.
It turns out that Alf lives in squalor and is a hoarder.
Access the Community Workers Work Health and Safety Guidelines . You can find this at
http://www.safework.sa.gov.au/uploaded_files/CommunityWorkers.pdf.
What are five controls that are suggested to work safely in this situation?
Control 1:
Control 2:
Control 3:
Control 4:
Control 5:
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QUESTION 6
a) List the legislation (title and date) that regulates privacy in your state or territory. Briefly outline the purpose
of this legislation.
Legislation:
Purpose:
b) What are the key points of privacy legislation in relation to home and community care?
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c) What are the major consequences of breach of confidentiality?
d) To whom should you refer breaches of confidence or other standards?
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QUESTION 7
a) Write down the responsibilities of employers and employees in relation to WHS in a home and community
services environment.
Employers:
Employees:
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b) Provide two examples of how you would meet work health and safety requirements in the following areas.
Maintaining personal hygiene
Example 1:
Example 2:
Wearing appropriate personal protective equipment (PPE)
Example 1:
Example 2:
Ensuring safe manual handling
Example 1:
Example 2:
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QUESTION 8
Consider the following situations. Identify:
 the hazards and associated risks (at least two for each item)
 possible control measures the employer should put in place to minimise the risk of injury or illness
 action you should take in each situation, including any reporting requirements that need to be made.
The first one has been completed as an example.
Hazard Risks Control measures Preventative action/ reporting
Slippery floors  Slips, trips or falls  Provide floor mats  Clean up spills quickly
 Breaks, sprains  Require use of non-slip shoes
 Use signs to warn of temporarily
slippery surfaces
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Mechanical aids,
including hoists and
transfer equipment
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Cleaning products,
sanitisers
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Contact with public
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Items contaminated
with blood or body fluids
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Sexual harassment,
work place bullying
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Clients who are

confused and/or violent
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QUESTION 9
a) A person-centred support approach can contribute to the empowerment of people living in the
community. What is the advantage of this?
b) In one to two sentences explain why older people, or people with disabilities, are commonly
disempowered.
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c) Read the following scenario and answer the questions:
Alberto has had a stroke.

Although his wife, Michaela has been able to provide love and support for Alberto, there are some things
they just couldn’t manage.
Alberto and his case manager, John, have talked about his needs, with Michaela being involved in the
discussion.
They are adamant about what Michaela can do for Alberto and the types of support they need. They ask for
help with Alberto’s showering, dressing and transport as Michaela does not drive.
Alberto also wants to attend physiotherapy to regain his strength.
After a few months, Alberto is very happy with his progress. He is now quite capable of showering and
dressing himself and has just been given permission from his doctor to drive again.
John meets with Alberto and Michaela to discuss changes to his care plan. It is agreed to cease the
personal care and transport services, but in place of those John will receive some assistance with
gardening and general maintenance, as he still finds balance and heavy work difficult.
 In what way does this scenario represent consumer-directed care?
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 How do you think this approach has helped Alberto to recover from his stroke?
QUESTION 10
Elsie is 80 years old. She lives on her own in an old country property five kilometres from town. Her nearest
neighbour lives over 500 metres away and is often away from home. Elsie does not have a mobile phone.
The house needs repair as the roof is leaking, but Elsie does not have the money for this.
a) What action could you take to make sure Elsie is safe, balancing her wish to be independent and be able
to take risks?
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b) List four things that could be done to reduce risks to Elsie’s safety and security.
Action 1:
Action 2:
Action 3:
Action 4:
QUESTION 11
Gianni lives alone at home. His eyesight is deteriorating rapidly, however he is fiercely determined to stay in
his own home until he dies.
He walks to the shops each day at 10.00am to do his shopping, but he is finding it harder to do with his bad
eyesight.
The town where he lives is not the same as it was when he moved there fifty years ago. In those days it
was a nice country town – now it is a growth area in the outer suburbs of Melbourne. There is a large
problem in the area with high rates of unemployment and large rates of methamphetamine use.
a) What safety and security risks does Gianni face?
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b) List four things that can be done to reduce risks to Giannis’s safety and security.
Action 1:
Action 2:
Action 3:
Action 4:
QUESTION 12
a) What procedures can be put in place to ensure fire safety in a client’s home?
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b) Research the legal requirements in your state or territory for smoke alarms to be installed in homes. Briefly
explain the requirements.
c) What is the name of the Act or Regulations that cover requirements for smoke alarms in your state or
territory?
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QUESTION 13
Explain the procedures you must follow when entering a client’s home to ensure them of your identity.
QUESTION 14
Bunty has cancer.

She has undergone one program of chemotherapy and has been receiving HACC services due to her
declining health needs. Bunty was very sick during the treatment, but her health gradually improved.
Last week Bunty was distressed to find out that her cancer is back. Her oncologist has strongly
recommended a further chemotherapy program. If she does not have treatment she is likely to die within a
month.
Bunty has decided not to have the second lot of chemotherapy – instead she wants to die at home. Her
family are angry that she is giving in to the disease – especially as the oncologist has so strongly
recommended further treatment.
a) Should Bunty do what her family and oncologist want her to do? Explain your answer.
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The family approach you and ask if you can talk some sense into Bunty.
They ask you for legal advice about whether Bunty can be forced to take the treatment. They also ask you
lots of technical questions about Bunty’s cancer and how treatment will work.
Bunty has given her consent for you to share information with her family, but you don’t really feel this is
within the role of your job.
b) What should you do in this situation?
QUESTION 15
What is meant by ‘emotional abuse’? Provide examples of emotional abuse that older people and people with
disabilities are commonly subjected to.
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What do I need to hand in for this task? Have I completed this?
Your answers to each question 
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Name:
Unit:
Student
Case study 1
Case study 2
Case study 3
STUDENT DECLARATION
I _________________________________________________________ declare that these tasks are my own work.
Student signature: _____________________________________________________________________________________
Student name: ________________________________________________________________________________________
Date: _________________________________________________________________________________________________
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ASSESSOR FEEDBACK
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Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
You are to read the case studies and complete the questions that follow.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials
 Access to a computer and the Internet (if you prefer to type your responses).
WHEN DO I DO THIS TASK?

 You will do this task in in your own time.
 Write in the due date as advised by your assessor: _____________________________________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
CASE STUDY 1: BERNIE AND GLENYS
Bernie and Glenys have been married for 47 years. Glenys has been diagnosed with dementia and requires
constant care. Bernie has been caring for Glenys at home and is committed to her care.
Now Bernie has found out that he has terminal cancer. He will probably only have about six months to live.
Bernie is distraught and worried about what will happen to Glenys after he dies.
One day while you are cleaning their bedroom, you find a stash of medications hidden behind the
cupboard.
When you ask Bernie about them he looks very guilty. He says that they are his ‘insurance’ to make sure
that neither he nor Glenys will suffer.
He also says that you should not say anything to Glenys or anyone else about them – he couldn’t bear for
Glenys to be lonely when he dies.
You look at the medications and see that these are very strong. You realise that Bernie is considering
ending his own and Glenys’s lives when he feels they can no longer cope.
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1. You sympathise with Bernie’s situation, but what should you do in this ethical dilemma?
2. Identify two possible solutions that will assist Bernie to address his concerns and be comfortable to take
different ‘end-of-life’ action.
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3. How would you demonstrate respect and sensitivity to Bernie – imagine that your views are very different
from his in this situation.
The workplace grapevine quickly becomes active. One of your colleagues comes rushing up to you, ‘Oh my
goodness, I can’t believe that Bernie was going to murder his wife!’ she exclaims. ‘What did he say to you?
Is he going to be arrested? Poor old Glenys – he kept on saying he wanted to care for her at home but all
this time he just wanted to get rid of her.’
4. Explain how you would respond while still maintaining confidentiality.
Your answers to this case study 
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CASE STUDY 2: CANDICE
Candice is frail and has dementia. Her dementia has been caused by a history of drug and alcohol abuse.
She lives at home with her niece, Nevaeh, who cares for her.
Candice receives support at home to shower and receives meals on wheels. Nevaeh is known to be an
alcoholic and it is expected that she also takes illegal drugs.
Lately Candice has been losing a lot of weight. There has also been some unusual bruising on her arms
and chest – Nevaeh explained that Candice often falls out of bed, especially if she has been drinking.
Nevaeh is drunk when you arrive today and you see that she is eating Candice’s meals on wheels.
You also find medications in the kitchen, which have obviously not been given to Candice for some time.
When you ask Nevaeh about why she is eating Candice’s food, she says that there is no point in her giving
it to Candice as she just spills it down herself.
When you ask her about Candice’s medication, Nevaeh says that these are old prescriptions that she
doesn’t take any more (even though they are the medications listed on the care plan).
She then says, ‘Is it pension day today? Thank god! I’m desperate for some ciggies!’
She then races out, leaving you alone with Candice. You know that Nevaeh has access to Candice’s bank
account.
1. What are three types of abuse that Candice may be subject to?
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2. What action do you need to take? Remember to write down the documentation you may need to
complete.
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CASE STUDY 3: ALBERT
Albert is dying. As he is enduring his last few days, he asks if he can tell you something.
You are happy to sit down for a chat, as you often enjoy a chat with him when you visit his home. Albert
begins to talk.
You are shocked to hear him confess that, when he was a teacher during the 1960s and 1970s, he
committed some sexual offences against girls and boys at the school where he was working.
Albert cries that he is truly sorry for what he did. Two days later he dies. His family assembles around his
bedside and talk about what a gentle and good man he was.
You feel that Albert was genuinely sorry for what he did. You know that you are obligated to report all issues
of child abuse, however you wonder if there is any need in this case – it all happened so long ago and
Albert was such a nice man.
A) What action should you take in this situation?
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B) What type of psychological damage may Albert have caused to the school children who are now in their
50s and 60s?
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Name:
Unit:
Student
Observation task
STUDENT DECLARATION
I _________________________________________________________ declare that these tasks are my own

work.
Student signature: ___________________________________________________________________________________
Student name: ______________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSOR FEEDBACK
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Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
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STUDENT ASSESSMENT

Student first name: _______________________________________________________________________

Student last name: _______________________________________________________________________

Eduworks Resources is a division of RTO Advice Group Pty. Ltd.

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

Assessment Requirements Due date

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment?  Yes  No

Student name: ______________________________________________________________________________________

Student signature: ______________________________________________________ Date: ________________________

Assessor name: _____________________________________________________________________________________

Assessor signature: _____________________________________________________ Date: ________________________

Date of birth: Student ID:

Student to complete Assessor to complete

I _________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student signature: ___________________________________________________________________________________

Student name: ______________________________________________________________________________________

Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

b) What are the three Community Care Common Standards?

Program Purpose Services

d) To whom should you refer breaches of confidence or other standards?

Maintaining personal hygiene

Wearing appropriate personal protective equipment (PPE)

Ensuring safe manual handling

Hazard Risks Control measures Preventative action/ reporting

Contact with public

Clients who are

Alberto has had a stroke.

 In what way does this scenario represent consumer-directed care?

a) What safety and security risks does Gianni face?

Bunty has cancer.

b) What should you do in this situation?

Your answers to each question 

Date of birth: Student ID:

Student to complete Assessor to complete

I _________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student signature: _____________________________________________________________________________________

Student name: ________________________________________________________________________________________

Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

CASE STUDY 1: BERNIE AND GLENYS

4. Explain how you would respond while still maintaining confidentiality.

What do I need to hand in for this task? Have I completed this?

Your answers to this case study 

What do I need to hand in for this task? Have I completed this?

Your answers to this case study 

A) What action should you take in this situation?

Student signature: ______________________________ Date:

Assessor signature: _____________________________ Date: