CENTRAL AUSTRALIAN COLLEGE

HOBART, TASMANIA

CHCCC015- Provide individualised support

Submitted by

Student name: Vaishali Arora

Student ID: CACH2039

Submitted to

Zudan Wu

2022
QUESTION 1 Explain the following types of person-centred approaches.

PATH – Planning Alternative Tomorrows with Hope

PATH is a tool that is developed with a vision of a desirable that plan works towards future.
It is designed for planning teams where the person can clearly described their own dream or
where others in the planning team know the person very well and can help them to fulfil their
dream. It doesn’t focus on collecting the information about the person now but in way of
planning direct and immediate action. PATH starts with seeing the dream and end after it
reaches there.

MAPs – Making Action Plans

This approach was developed first for use in planning insertion for children in schools but
nowadays this is used with adults. It mainly focus on gather the information about the person
and develop a dream of the future and also know about the nightmares or the fears of their
life so that it can be predicted and their dream can be fulfilled by using the gathered
information about them. It has been noted that it is a good approach of gathering their
information that is often used in the early stage in planning process. It focuses on identifying
the likes and dislikes and the need of the person and working out through the plan to fulfill
the needs of the person.

PFP – Personal Futures Planning

PFP is about knowing about the person and their present life and developing the ideas what
he or she wants in their future and taking an action to fulfil their desirable needs in the future.
The process involves explore promises In the community and looks at what needs to change
in the services. It develops a vision of a desirable future and works on what is working well
that can be built on be successful in getting the future dream. To get what you want in the
future you must be pre planned about the process towards your future.

Circles of Support

A circle of support is not a service or tool to be applied to a certain group of people. Circles
are about seeing people as individual who feel they need support in order to take more control
over their own lives. A circle properly facilitated is empowering to the entire individual
involved and, unlike many service system, does not reinforce dependence. A circle of support
can change a person’s life; by providing an individual with the confidence to dream and plan
for the future. It is about empowering disabled and disadvantaged people and ensuring their
voice is heard and that they are included in decisions about their life.

QUESTION 2 Explain the difference between person-centred and system-centred

approach.

Person centred approach focuses on individual’s unique interest and preferences. It built on
strengths and high expectations that everyone can and should enjoy the good life. It focuses
on organizing individualised, natural and creative supports and reduces reliance on the
service system and also tailors support to achieve the person’s goals and future. It situates
power and control with the person and their allies. Whereas System centred approach focuses
individual from disability from the professional viewpoint. It commences from a deficit and
needs on the basis and low expectations. The planning assumes that the person will spend
most of their time with other people with disability. It fits the person into a system and
situates power with the professionals.

QUESTION 3 Describe what the term ‘self-directed support services’ means to people
with a disability or to those who are aged.

Self directed support services is an arrangement of the funding for people who need support
arrangements to make their life’s more easier and happier. Its main objectives is to enable
people with disability or who are aged to have choice and control over their inability and
support them to achieve positive outcomes in their lives. There can be a combination of
informal supports , supports provided through generic or community services access by the
whole community or funded supports.

QUESTION 4 Explain what is meant by ‘self-determination’.

Self-determination refers to supporting and encouraging an individual to be aware of their

own rights, strengths and abilities that empower individuals to make decisions which cater
towards their own needs and goals.

QUESTION 5 When would you need to complete a client risk assessment? Provide
three examples.
Change in weight

Poor skin Infections

Symptoms of self-neglect

Behaviours of concern

Impaired judgment or problem-solving abilities

Impaired cognitive functioning

Environmental hazards.

QUESTION 6 What documentation are your required to complete as part of providing

client support? Provide at least three examples.

Example 1 Background of the client

Example 2 Case documentation

Example 3 Medical report

QUESTION 7 Read each scenario and match the scenario with the correct ethical issue
or breach in the table below.

Which scenario covers

Ethical Issue/ Breach this?
Privacy/confidentiality B
Discrimination A
Work role/boundaries E
Duty of care C
Mandatory reporting D

QUESTION 8 What are the key objectives of the UNCRPD?

The Convention is intended as a human rights instrument with an explicit, social development
dimension. It adopts a broad categorisation of persons with disabilities and reaffirms that all
persons with all types of disabilities must enjoy all human rights and fundamental freedoms.
It clarifies and qualifies how all categories of rights apply to persons with disabilities and
identifies areas where adaptations have to be made for persons with disabilities to effectively
exercise their rights and areas where their rights have been violated, and where protection of
rights must be reinforced.

QUESTION 9 Provide three examples of circumstances that require you to make an

adjustment or variation of a client’s individual plan.

Example 1: Asking them how they want to spend their time

Example 2: Informally reviewing an existing formal plan

Example 3: Ask a client how is everything

Question 10 Provide five examples of client rights.

Example 1: Privacy of the client

Example 2: Confidentiality

Example 3: Freedom of association

Example 4: Right to express ideas and opinions

Example 5: Right not to be abused

QUESTION 11 Provide two examples of when members of the support team might be
required to provide feedback on individual plans.

Example 1: Case documentation.

Example 2: Information from the other professional sources including medical report.

QUESTION 12 Describe a situation where you or a client has experienced a risk to

health or safety. Explain how this was managed.

There are different hazards that client has experienced a risk such as slippery floors,
unguarded machinery, exposed electrical wires which are not safe so to manage this type of
hazards by doing immediate dry mop so that no can slip down, the unguarded machinery
should be removed and the exposed wire should be managed properly.

QUESTION 13 When risks are identified in the workplace, who are they reported to?
Provide three examples.

Example 1: Supervisor

Example 2: Can be discuss in the case meeting

Example 3: Manager

QUESTION 14 Provide three examples for each of the following skills development

Life skills

Example 1: Patience

Example 2: Discretion

Example 3: A high level of professionalism

Social skills

Example 1: Good communication

Example 2: Supportive attitude

Example 3: A caring

Vocational skills

Example 1: Physically fit

Example 2: To be committed with the right of elderly people

Example 3: Ability to deal with all types of the clients

Question 15 Think about one of your clients or a case study you have heard or read
about (for example, perhaps one from your learning materials). What are some factors
that would affect the support received by this client?

Gracie, 82 years of age, lives at Coco Beach Respite Service. At a recent client meeting, she
complains to you that a number of her laundry items are coming back unironed. When you
clarify Gracie concerns, you discover that she would like her underwear, singlets, nighties
and socks to be ironed.
To resolve the issue, you offer to raise the matter for discussion at the next monthly service
meeting to find out if other residents have concerns about their laundry or ironing services.
You reassure Dorothy that her confidentiality will be protected and Dorothy agrees to her
concern being discussed at the meeting. At the meeting, the residents appear to feel
comfortable sharing their views and ironing preferences in the open forum. Some of the staff
also opens up about the stress they feel having to make individual judgement calls on what
items of laundry to iron, and having to remember how certain residents like their items to be
ironed.

Career and families

Providing emotional support to the families
Providing practical support to the families like helping with household chores
Managing finances
Going to shopping

Person being supported

Assist in household chores
Helping them to take care of themselves
Help them in mobility, eating and drinking and also personal care .

Health professions
Explaining treatment to patients
Updating patients records
Giving the medication

Individual workers
Take reasonable care of of their own health and safety
Take reasonable care for the health and safety of others
Complying with instructions and procedures given to them

Supervisor
Managing workflow
Training new employees
Creating and managing team schedules
Reporting to HR and senior management
Evaluating performance and providing feedback
Identifying and applying career advancement opportunities

b. For each role pair, describe the type of interaction that would occur as well as the
communication methods or channels.
Supervisor/individual workers:
Reasons for interaction
Workers will be expected to work independently and complete the tasks assigned to them by
their superiors. This interaction would take place in person and through email. The supervisor
would use email to communicate with each worker about their progress on their tasks. They
will also use face-to-face interactions to speak with an employee about their performance.
The supervisor will be the one who is in charge of distributing tasks and ensuring that they
will provide them with guidance. The workers will be expected to work independently and
complete the tasks assigned to them by their superiors. This interaction would take place in
person and through email.
The supervisor would use email to communicate with each worker about their progress on
their tasks. The supervisor would also use email to communicate scheduling changes or other
information that could affect the worker’s performance. The supervisor will also use email to
ask questions about any problems that may have occurred during the day or week, so that
they can assist the worker in resolving these problems.
The supervisor will also use face to face interactions to speak with an employee about their
performance and offer guidance as needed. These face to face interactions will occur per
month but may also occur more often if needed for an employee who is having difficulty
completing tasks and projects.
2. Health professionals/Carers and families
Reasons for interaction
The role pairing of health professionals/carers and families would most likely result in a
collaborative relationship. As family members are the ones who know the patient best, they
will have valuable insight into their needs, which can help improve care. For example, if a
family member notices that a patient is experiencing pain but doesn't tell anyone about it, this
could be dangerous if it goes untreated for too long.
Communication methods/channels

The communication methods used by these two parties would be verbal and non verbal. The
family members may use non verbal communication through body language or facial
expressions to let health professionals know that there is something wrong with the patient
that needs to be addressed immediately. They may also use verbal communication to describe
their concerns about the patient’s well being or lack thereof.

3. Person being supported/Health professionals

Reasons for interaction
The person being supported may have some input into decisions about their care, but will
probably not have much say in how or when they receive it. The health professional will be
responsible for providing information about medical conditions and treatments to the patient.
Both parties will need to be able to speak openly about their feelings and concerns without
fear that they'll be judged negatively by others.
Communication methods/channels
In order to communicate effectively during this role pairing, both parties will need to be able
to speak openly about their feelings and concerns without fear that they will be judged
negatively by others. They will also need to listen attentively when someone else speaks so
that they can hear what is important for them.

4. Individual workers/Carers and families

Reasons for interaction
Communication between a carer and client is very much dependent on the individual and the
situation. In some cases, the carer may be providing care for someone in their own home,
while in others they may be visiting a client's home. It is likely that there will be some form
of verbal communication between them. This could be in the form of face-to-face
conversation or over the phone.
Communication methods/channels
In the role pairing of individual workers or carers and families, the interactions that would
occur are very much dependent on the situation. In some cases, the carer may be providing
care for someone in their own home, while in others they may be visiting a client’s home.

5. Supervisiors/Carers and families

Reasons for interaction

he role pairing involves the caregivers being responsible for helping the family members to
be as independent as possible. In this type of role pairing, it is important for there to be an
open line of communication between the caregiver and family member. The caregivers
should be able to have a constant dialogue with their clients so that they can learn more about
what it is like to live with each disease or disability.
Communication methods/channels
If there are any issues that arise during any of these interactions, then they should be able to
address them immediately so that both parties can come up with solutions together. This type
of relationship would work well if there was only one way of communicating such as
emailing or texting because some people may not want their personal information shared
online where others could see it easily.

6. Person being supported/ individual workers

Reasons for interaction
The role pairing of a person being supported with individual workers would create a learning
environment that is both collaborative and independent. This allows each party involved to
learn at their own pace while still being able to communicate regularly with colleagues and
managers who are remotely located throughout other parts of the country or world.
Communication methods/channels
The communication method for this role pairing could include email, phone calls, conference
calls or video chat sessions, This allows each party involved to learn at their own pace while
still being able to communicate regularly with colleagues and managers who are remotely
located throughout other parts of the country or world.
17. In the community services sector there are a range of care models implemented
across the provision of care and support. Provide a brief description for each model of
care in the table below.
Person centered model involves prioritizing the persons needs. It is a way of working with
people and their families to find the best way to provide their care. It identifies people using
health and social services as equal partners in planning, developing and monitoring care to
make sure it meets their needs. The model ensures that patients are always in control when it
comes to making decisions about their own care and treatment. The patients often determine
what course of action they will take after given information and advice by the clinician.

Service delivery involves patient receiving the treatment and supplies the are entitled to by
the nurse having a greater insight into the patient's condition. Service delivery emphasizes
continuity of care and responsibility acceptance by having registered nurse teamed with a
licenced practical nurse and or a nursing assistant, working together to provide complete care
for a group of patients throughout their stay in a hospital unit or department. The primary
nurse accepts responsibility for administering some and coordinating all aspects of the
patients nursing care, with the support of other members of the nursing staff.

Advocacy model explains and depicts nursing advocacy on behalf of a client. The medical
practitioners are entitled, according to the model, to preserving human dignity, promoting
patient equality and providing freedom from suffering. Nurses and other healthcare providers
must provide support in an objective manner, being careful not to show approval or
disapproval of a patients choice.
Interagency collaboration in systems of care is "the process of agencies and families joining
together for the purpose of interdependent problem solving that focuses on improving
services to children and families".Interagency collaboration promotes greater efficiency in
service delivery, improves the role definition of participating agencies, improves the
quality and quantity of program information, and minimizes political damage from
reduced funding.

Case Study: Tully Assessment Task 2: Discussion Report

1. What strategies would you implement to help Tully achieve her goal?

1 Strategies
 Providing quiet environment

 Psychological therapy

 Music therapy

 Art classes

2. Describe strength-based activities that would assist in promoting independence.

2 Strength based activities

 Joining art classes

 Provide her books and newspaper to read

 Play her favourite song

 Engage her in other recreational activities

3. Describe your role in providing support and information for helping Tully make
informed decisions

3 Support worker’s roles and responsibilities

 Take her for walk

 Prevent loud noises from occurring

 Provide her hearing aids if possible

 Engage her in recreational activities

 Provide emotional support

4. Define the responsibilities of each member of the support team

4 Responsibilities of the support team

 Provide support based on the individual care plan, preferences and strength
 Maintain privacy and confidentiality

 Follow workplace policies and procedure

5. Identify additional support or services that may be required.

5 Additional support services

 Emotional support

 Psychological support

 Social support

6. Describe an appropriate monitoring and review strategy

6. Monitoring and review strategy

 Monitor the plan to determine expected outcomes

 Review the individual care plan on an ongoing basis

 Seek for feedback from client

ASSESSMENT TASK 3: WORKPLACE PROJECT

Assessment Task 3: Report on client 1

Client support needs

What are the support needs for this individual according to their plan?

 Showering

 Personal care

 Dressing

How did you work with the client to support their needs?

 Keeping track of their progress

 Advocating freedom of choice and independence

 Helping the client to identify the goals and activities

 Acknowledging their cultural needs

 Supporting client individual rights

How did you prepare for support activities?

 Planning with client and carer

 Involving client in decision making

 Organising and implementing activities

Explain your role and duty of care for this client.

 Providing support based on client’s preferences and strength

 Dignity of risk

 Protecting privacy and confidentiality

Describe the role and responsibilities of each member of the support team.

 Treat the client with respect and consideration

 Follow the company policies and procedure

 Consider work health and safety concerns

 Maintaining privacy and confidentiality

What are the skills opportunities according to the client’s plan?

 Interpersonal skills

 Recreational activities

 Social skills

Providing support

Describe your communication with this client and members of the support team.
 Use of verbal and nonverbal communication to enhance understanding and demonstrate
respect

 Listen attentively and respond appropriately

How did you develop and maintain trust?

 Becoming supportive and non-judgemental

 Treating client with respect and using the name by which choose to be addressed

 Listening attentively to their concerns and showing empathy

What equipment was you required to assemble according to procedures and plan?

 Walker

 Hearing aid

How did you include family and/or carers as part of the support?

 Likes and dislikes regarding food, clothing

 Interests and preferences for entertainment, sport, books, movies

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

Seeking feedback from the client

Were any changes to the plan identified? If so, describe the process undertaken?

No changes were made.

How did you support the client’s determination?

 Asking about their needs and wants

 Help them clarify goals and set concrete hopes

 Asking how they feel about the activities

What documentation was completed as part of organisation policy and procedures?

 Safe working forms

 Log books

 Incident reporting

Assessment Task 3: Report on client 2

Client support needs

What are the support needs for this individual according to their plan?

 Showering

 Personal care

 Transferring

How did you work with the client to support their needs?

 Helping the client to identify the goals and activities

 Supporting client independence and individual rights

How did you prepare for support activities?

 Planning with client and carer

 Involving client in decision making

 Organising and implementing activities

Explain your role and duty of care for this client.

 Providing support based on client’s preferences and strength

 Dignity of risk  Protecting privacy and confidentiality

Describe the role and responsibilities of each member of the support team.

 Treat the client with respect and consideration

 Follow the company policies and procedure

 Consider work health and safety concerns

●Maintaining privacy and confidentiality

What are the skills opportunities according to the client’s plan?

 Interpersonal skills

 Recreational activities

 Social skills

Providing support

Describe your communication with this client and members of the support team.

 Use of verbal and nonverbal communication to enhance understanding and demonstrate

respect

 Listen attentively and respond appropriately

How did you develop and maintain trust?

 Becoming supportive and non-judgemental

 Treating client with respect and using the name by which choose to be addressed

 Listening attentively to their concerns and showing empathy

What equipment were you required to assemble according to procedures and plan?

 Walker

 Hearing aid

How did you include family and/or carers as part of the support?

 Likes and dislikes regarding food, clothing

 Interests and preferences for entertainment, sport, books, movies

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

Seeking feedback from the client

Were any changes to the plan identified? If so, describe the process undertaken?

No changes were made.

How did you support the client’s determination?

 Asking about their needs and wants

 Help them clarify goals and set concrete hopes

 Asking how they feel about the activities

What documentation was completed as part of organisation policy and procedures?

 Logbooks

 Safe working forms

 Incident reporting

Assessment Task 3: Report on Client 3

What are the support needs for this individual according to their plan?

Safety

Security and comforting them

How did you work with the client to support their needs?

Ask them if they need anything

By assisting them and encouraging them.

Explain your role and duty of care for this client.

 Helping them with dedication and honesty.

Describe the role and responsibilities of each member of the support team.

 Doing their share of work in given period of the time and communicating with each other
helping them with dedication and honesty

What are the skills opportunities according to the client’s plan?

 Learning new things and getting to know more people.

Providing support

Describe your communication with this client and members of the support team.
 Listen to what they have to say first and answer them politely

How did you develop and maintain trust?

 By agreeing to what they say and comfort them

What equipment were you required to assemble according to procedures and plans?

 Hoist and walking chair

How did you include family and/or carers as part of the support?

I include them while doing group activities.

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

 Meeting, getting feedback.

Were any changes to the plan identified? If so, describe the process undertaken?

 NO

How did you support the client’ self-determination?

 By assisting them and encouraging them.

What documentation was completed as part of organisation policy and procedures?

 Health plan