Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                

Aftersales ENG

Download as pdf or txt
Download as pdf or txt
You are on page 1of 11

AFTER

SALES
SERVICE, SPARE PARTS, TRAININGS
AFTER
SALES

AFTER-SALES
VALUES:
ALL THE
BENEFITS
Welcome to the CIFA after-sales guide. At CIFA, we
understand that an effective after-sales service is equally
as important as providing an extensive selection of market
leading machinery. This comprehensive guide explains
how you can benefit from our latest developments in
terms of servicing, spare parts and training; these three
key elements maximize the performance of our machines 01_SERVICES:
and how well you work with them, which for us is a top TECHNICAL SUPPORT,
priority. Learn more about CIFA after-sales services. INSPECTIONS,
WARRANTY

02_ORIGINAL
SPARE PARTS

03_CIFA ACADEMY

_02 _03
AFTER
SALES

OUR
SERVICES
There are thousands of CIFA machines at work everywhere
in the world at all times of day and night. Most are at work
on the surface, others deep underground. In one form or
another, we get feedback from every single worksite, often
through very close collaboration with the customer.
CIFA provides its customers with assistance and support
based on many years of experience; our range of services is
constantly expanding to ensure maximum user satisfaction
with CIFA products.

_
TECHNICAL
SUPPORT
Working closely with local dealers, CIFA is committed to
assisting the customer, quickly troubleshooting any technical
problem.

Your benefits:
- Fast response
- Thorough know-how
- Customer satisfaction

_04 _05
AFTER
SALES
_
MAINTENANCE AND
PERIODIC INSPECTIONS
Only the manufacturer’s official network can provide optimal
machinery efficiency and safety as well as compliance with the
specific laws, rules and regulations on revisions and periodic
inspections.

Your benefits:
- Safety
- Minimum downtime
- Extended machinery lifetime

Discover CIFA service network, visit http://www.cifa.com/cifa-locator

_
WARRANTY
At CIFA, we believe in the quality of our products and we do
our best to guarantee it, so in addition to the standard one-year
warranty, we provide a 5-year warranty on the structure of the
booms in concrete mixer pump trucks and pumps.
Moreover, the drums in the concrete mixers and concrete mixer
pump trucks are covered by a 4-year warranty.

RA WARRAN R
WAR NTY UM M WA RAN
1 4

BOO

TY
DR

TY
YEAR YEARS YEARS
UM

TY
OM N

TY
WA N

DR

BO
R R A NTY WARRA WARRA

12 months 4 years on the drums 5 years on boom


on all products of concrete mixers structure of pumps
and concrete mixer and concrete mixer
pump trucks pump trucks

_06 _07
AFTER
SALES

GENUINE
DESIGNED BY EXPERTS,
IMPROVED BY EXPERIENCE
Accumulated feedback, combined with a steady flow of new

PARTS: YOUR
methods and technology, is used to continuously develop and
improve our products. This applies not only to existing machine
parts, which affect you directly, but also to the specifications

BEST CHOICE
for future machines. The main objective in development of our
equipment is always to obtain the lowest possible cost per
concrete cubic meter pumped in the field.

When you invest in CIFA equipment, you get a quality


product. Quality provides reliability and high productivity,
which are essential to make a profit; but the quality of any MORE THAN JUST A PART:
SECURE THE PERFORMANCE OF YOUR BUSINESS
machine has to be maintained in order to provide continuous When you buy a genuine part from CIFA you get a lot more than a vital component for your machine. In effect,
you buy security. It is the security of stringent quality assurance and continuous product development: the
high performance and good operating economy. We can security of knowing that the replacement parts you need will continue to be available from CIFA for many

assure the quality of all new CIFA machines. The same years, until your machine becomes obsolete. The security of knowing that CIFA relies on a worldwide team
of specialists and troubleshooters, who are always ready to help you to find solutions to any problem.
quality can be assured as your equipment gets older, but These are some of the benefits behind CIFA Genuine Parts. The best way to ensure reliable operation is
always to invest in maintenance, reducing concrete pumping costs: Choose CIFA genuine parts.
only through regular preventive maintenance and the use of
Genuine CIFA Parts.

GENUINE PARTS BOOST


PRODUCTIVITY
CIFA Genuine Parts provide a level of safety that cannot be matched
by non-genuine parts. Only CIFA knows exactly how each part is
designed, and precisely how it must be manufactured. Sometimes,
the only way to discover the reasons behind a drop in machine
performance is through detailed metallurgical and chemical analysis
of the used machine parts. Analysis of non-genuine parts have
consistently confirmed that they deviate from the specified norms,
not only in terms of tolerances, but also in material composition and
crucial heat treatment processes. Less downtime, more productivity.

EXCLUSIVE ORIGINAL
PARTS
Some parts, such as structural elements of the boom or the base
frame are supplied exclusively by CIFA. Our commitment is to supply
these parts efficiently and in a timely manner to reduce machine
downtime.

_08 _09
ORIGINAL
SPARE PARTS

WEAR PARTS
PLATES AND WEAR RINGS S-VALVE
CIFA original plates and rings have very hard inserts in areas subject to the most wear and tear. Original CIFA S-valves are made of special hard alloys that are extremely resistant to
Ask CIFA’s after-sales service for the available product lines. wear and tear derived from the flow of the most diverse types of concrete.

Wear plate and wear ring mounted on CIFA pumping groups series PA1506 - HPG1408 - HPG1808 S-valve mounted on CIFA pumping groups series PA1506 - HPG1408 - HPG1808 - PB607 - PB808

Wear plate and ring mounted on CIFA pumping groups series Wear plate and ring mounted on CIFA pumping groups series High wear resistance S-valves mounted on CIFA pumping groups series HP1606 - HP1608 - HP1808
HP1606 - HP1608 - HP1808 PB607 - PB808

PUMPING PISTONS EXIT BENDS


Our pumping pistons have been engineered in every detail and material to extend the Original CIFA exit bends are designed and built with high resistance materials to
lifetime of the pumping unit’s components. withstand wear derived from pumping every type of concrete.

Pumping pistons mounted on CIFA pumping groups series Pumping pistons mounted on CIFA pumping groups series Exit bends mounted on CIFA pumping groups series High-wear resistance exit bends mounted on CIFA
PA1506 - HPG1408 - HPG1808 - PB607 - PB808 HP1606 - HP1608 - HP1808 PA1506 - HPG1408 - HPG1808 - PB607 - PB808 pumping groups series
HP1606 - HP1608 - HP1808

_10 _11
ORIGINAL
SPARE PARTS

DRUMS
MIXERS
Series Material Drum Model Drum thickness (mm) Spyrals thickness* (mm)
TRUCK-MIXERS AND TRUCK-MIXER-PUMPS DRUMS SL4
SL7
CIFA’s expertise comes from an in-depth knowledge of the equipment and its actual field SL8
use. For this reason, the materials used in our concrete mixer drums differ depending on 30MnB5 SL9
SL - 4 4
the different types of equipment and their working environment: SL10
450HB (option)
SL12
SL15
MATERIAL S355J2C used for drum models mounted on RY concrete mixers (Italy) and HD SLX8
series of mixers.
SLX9
Rounded bottom: 7 mm thickness; bottom cone, cylindrical band, intermediate cones: 5
SLX 450HB 3 3
mm thickness; bottom cone, cylindrical band, intermediate cones: 4 mm thickness; spirals
SLX10
5 mm thickness.
MATERIAL 30MNB5 used for drum models mounted on SL concrete mixer types and on SLX
truck-mixer pumps. HD7
HD8
Rounded bottom: 7 mm thickness; bottom cone, cylindrical band, intermediate cone,
S355J2C HD9
discharge cone: 4 mm thickness; outlet cone: 3 mm thickness; spirals 4 mm thickness. HD
HD10
5 5

MATERIAL 450HB for drum models mounted on SLX (extra light and high hardness) truck- HD12
HD15
mixer and optional on SL truck mixers and on truck-mixer pumps.
Rounded bottom: 7 mm thickness; bottom cone, cylindrical band, intermediate cone, RY1100
discharge cone: 3 mm thickness; outlet cone and outlet: 3 mm thickness. RY S355J2C 5 5

RY1300

* All last mixing spirals are 3mm thickness

MAGNUM
Series Material Drum Model Drum thickness (mm) Spyrals thickness* (mm)

RH80

RH 30MnB5 4 4

RH115

RH80 light

RH light 450HB 3 3

RH115 light

* All last mixing spirals are 3mm thickness

_12 _13
ORIGINAL
SPARE PARTS

ELECTRONIC
Proximity sensors

COMPONENTS
RFID sensor Proximity sensor
CIFA machines are equipped with highly efficient electronic systems for the functionality (pumping unit limit switch)

and safety of the product.


Quality and reliability of the systems is guaranteed by the use of components of the
best brands available. Service tool

Controller Display CAN sensors programmer

Bodas Service Full license for use of interface software of


Controller RC 28-14/30 Display CR1087 IFM
Bosch Rexroth controllers
Bosch Rexroth

ACCESSORIES (Connectors & cables)

Controller CR0233 IFM Display CR0452 IFM


Cabled connectors for controller model RC-28-14/30 Cabled connectors for controller model CR0020,
Bosch Rexroth CR0200, CR2532 and CR0233 IFM

Sensors

2 mt Cabling for CAN line “T” connector for CAN line

Pressure sensor Linear sensor 2-axle angle sensor

Rotational encoder Single axle angle sensor Limit switch


Complete connector: 31 pins males; 31 pins female; 8 pins male: 8 pins female

_14 _15
AFTER
SALES

CIFA
ACADEMY
To fully benefit from the characteristics of the machinery
produced by CIFA, it is necessary to know its peculiarities
in depth: this is the goal of CIFA Academy at the heart of our
services offer. To optimally train both machine operators and
maintenance technicians on them. Facilities and dedicated _1 OPERATOR COURSES
staff that aim to spread knowledge with a practical approach CIFA Academy is the CIFA structure certified to provide training
and with a safety-first approach. Contact us to learn more and required courses for anyone who has to work with concrete
pumps and mixers on a daily basis
about how we can address your specific training requests
using a dedicated mail address: cifa.academy@cifa.com
_2 TRAINING COURSES
FOR QUALIFIED TECHNICIANS
The foundation for staying updated on CIFA’s technical solutions
• Open circuit
• Closed circuit
• Maintenance of pumping unit
• Basic technical course
• Start-up and use of machines for spraying+concrete (Spritz
systems)

_3 SPECIFIC TRAINING COURSES


In-depth examination of the technical aspects of new technologies
that will improve and facilitate the work of our technicians
• Non-destructive testing
• Structural controls
• Composite materials
• Advanced electronics

_4 SAFETY AND REGULATIONS


COURSES
Explanation, examination, and updates on regulatory aspects
Machinery Directive
Update and development of regulations
_16 _17
AFTER
SALES

A NETWORK
OF OFFICIAL
SERVICE
POINTS
WORLDWIDE
AFTER-SALES SUPPORT
AND SCHEDULED MAINTENANCE.

CIFA Aftersales operates all over the world with a network of


authorized workshops and subsidiaries that can ensure expertise,
prompt intervention and solutions to any need, including the supply
of original spare parts. CIFA network also provides scheduled
maintenance formulas and offers clients a wide range of services
to preserve the efficiency and reliability of CIFA machines over time.
The scheduled machines’ maintenance at official service points,
provides clients with a more efficient management of running
costs, thereby optimizing the duration of wear components and
reducing machine downtime.

_18 _19
CAT_AFTSALES_ENG_0119
Discover more at
www.cifa.com

Distributor

A ZOOMLION COMPANY

CIFA S.p.A.
Via Stati Uniti d’America, 26
20030 Senago (Milano) - Italy
tel. +39.02.990131
fax. +39.02.9981157

aftersales@cifa.com
www.cifa.com

You might also like