Aftersales ENG
Aftersales ENG
Aftersales ENG
SALES
SERVICE, SPARE PARTS, TRAININGS
AFTER
SALES
AFTER-SALES
VALUES:
ALL THE
BENEFITS
Welcome to the CIFA after-sales guide. At CIFA, we
understand that an effective after-sales service is equally
as important as providing an extensive selection of market
leading machinery. This comprehensive guide explains
how you can benefit from our latest developments in
terms of servicing, spare parts and training; these three
key elements maximize the performance of our machines 01_SERVICES:
and how well you work with them, which for us is a top TECHNICAL SUPPORT,
priority. Learn more about CIFA after-sales services. INSPECTIONS,
WARRANTY
02_ORIGINAL
SPARE PARTS
03_CIFA ACADEMY
_02 _03
AFTER
SALES
OUR
SERVICES
There are thousands of CIFA machines at work everywhere
in the world at all times of day and night. Most are at work
on the surface, others deep underground. In one form or
another, we get feedback from every single worksite, often
through very close collaboration with the customer.
CIFA provides its customers with assistance and support
based on many years of experience; our range of services is
constantly expanding to ensure maximum user satisfaction
with CIFA products.
_
TECHNICAL
SUPPORT
Working closely with local dealers, CIFA is committed to
assisting the customer, quickly troubleshooting any technical
problem.
Your benefits:
- Fast response
- Thorough know-how
- Customer satisfaction
_04 _05
AFTER
SALES
_
MAINTENANCE AND
PERIODIC INSPECTIONS
Only the manufacturer’s official network can provide optimal
machinery efficiency and safety as well as compliance with the
specific laws, rules and regulations on revisions and periodic
inspections.
Your benefits:
- Safety
- Minimum downtime
- Extended machinery lifetime
_
WARRANTY
At CIFA, we believe in the quality of our products and we do
our best to guarantee it, so in addition to the standard one-year
warranty, we provide a 5-year warranty on the structure of the
booms in concrete mixer pump trucks and pumps.
Moreover, the drums in the concrete mixers and concrete mixer
pump trucks are covered by a 4-year warranty.
RA WARRAN R
WAR NTY UM M WA RAN
1 4
BOO
TY
DR
TY
YEAR YEARS YEARS
UM
TY
OM N
TY
WA N
DR
BO
R R A NTY WARRA WARRA
_06 _07
AFTER
SALES
GENUINE
DESIGNED BY EXPERTS,
IMPROVED BY EXPERIENCE
Accumulated feedback, combined with a steady flow of new
PARTS: YOUR
methods and technology, is used to continuously develop and
improve our products. This applies not only to existing machine
parts, which affect you directly, but also to the specifications
BEST CHOICE
for future machines. The main objective in development of our
equipment is always to obtain the lowest possible cost per
concrete cubic meter pumped in the field.
assure the quality of all new CIFA machines. The same years, until your machine becomes obsolete. The security of knowing that CIFA relies on a worldwide team
of specialists and troubleshooters, who are always ready to help you to find solutions to any problem.
quality can be assured as your equipment gets older, but These are some of the benefits behind CIFA Genuine Parts. The best way to ensure reliable operation is
always to invest in maintenance, reducing concrete pumping costs: Choose CIFA genuine parts.
only through regular preventive maintenance and the use of
Genuine CIFA Parts.
EXCLUSIVE ORIGINAL
PARTS
Some parts, such as structural elements of the boom or the base
frame are supplied exclusively by CIFA. Our commitment is to supply
these parts efficiently and in a timely manner to reduce machine
downtime.
_08 _09
ORIGINAL
SPARE PARTS
WEAR PARTS
PLATES AND WEAR RINGS S-VALVE
CIFA original plates and rings have very hard inserts in areas subject to the most wear and tear. Original CIFA S-valves are made of special hard alloys that are extremely resistant to
Ask CIFA’s after-sales service for the available product lines. wear and tear derived from the flow of the most diverse types of concrete.
Wear plate and wear ring mounted on CIFA pumping groups series PA1506 - HPG1408 - HPG1808 S-valve mounted on CIFA pumping groups series PA1506 - HPG1408 - HPG1808 - PB607 - PB808
Wear plate and ring mounted on CIFA pumping groups series Wear plate and ring mounted on CIFA pumping groups series High wear resistance S-valves mounted on CIFA pumping groups series HP1606 - HP1608 - HP1808
HP1606 - HP1608 - HP1808 PB607 - PB808
Pumping pistons mounted on CIFA pumping groups series Pumping pistons mounted on CIFA pumping groups series Exit bends mounted on CIFA pumping groups series High-wear resistance exit bends mounted on CIFA
PA1506 - HPG1408 - HPG1808 - PB607 - PB808 HP1606 - HP1608 - HP1808 PA1506 - HPG1408 - HPG1808 - PB607 - PB808 pumping groups series
HP1606 - HP1608 - HP1808
_10 _11
ORIGINAL
SPARE PARTS
DRUMS
MIXERS
Series Material Drum Model Drum thickness (mm) Spyrals thickness* (mm)
TRUCK-MIXERS AND TRUCK-MIXER-PUMPS DRUMS SL4
SL7
CIFA’s expertise comes from an in-depth knowledge of the equipment and its actual field SL8
use. For this reason, the materials used in our concrete mixer drums differ depending on 30MnB5 SL9
SL - 4 4
the different types of equipment and their working environment: SL10
450HB (option)
SL12
SL15
MATERIAL S355J2C used for drum models mounted on RY concrete mixers (Italy) and HD SLX8
series of mixers.
SLX9
Rounded bottom: 7 mm thickness; bottom cone, cylindrical band, intermediate cones: 5
SLX 450HB 3 3
mm thickness; bottom cone, cylindrical band, intermediate cones: 4 mm thickness; spirals
SLX10
5 mm thickness.
MATERIAL 30MNB5 used for drum models mounted on SL concrete mixer types and on SLX
truck-mixer pumps. HD7
HD8
Rounded bottom: 7 mm thickness; bottom cone, cylindrical band, intermediate cone,
S355J2C HD9
discharge cone: 4 mm thickness; outlet cone: 3 mm thickness; spirals 4 mm thickness. HD
HD10
5 5
MATERIAL 450HB for drum models mounted on SLX (extra light and high hardness) truck- HD12
HD15
mixer and optional on SL truck mixers and on truck-mixer pumps.
Rounded bottom: 7 mm thickness; bottom cone, cylindrical band, intermediate cone, RY1100
discharge cone: 3 mm thickness; outlet cone and outlet: 3 mm thickness. RY S355J2C 5 5
RY1300
MAGNUM
Series Material Drum Model Drum thickness (mm) Spyrals thickness* (mm)
RH80
RH 30MnB5 4 4
RH115
RH80 light
RH light 450HB 3 3
RH115 light
_12 _13
ORIGINAL
SPARE PARTS
ELECTRONIC
Proximity sensors
COMPONENTS
RFID sensor Proximity sensor
CIFA machines are equipped with highly efficient electronic systems for the functionality (pumping unit limit switch)
Sensors
_14 _15
AFTER
SALES
CIFA
ACADEMY
To fully benefit from the characteristics of the machinery
produced by CIFA, it is necessary to know its peculiarities
in depth: this is the goal of CIFA Academy at the heart of our
services offer. To optimally train both machine operators and
maintenance technicians on them. Facilities and dedicated _1 OPERATOR COURSES
staff that aim to spread knowledge with a practical approach CIFA Academy is the CIFA structure certified to provide training
and with a safety-first approach. Contact us to learn more and required courses for anyone who has to work with concrete
pumps and mixers on a daily basis
about how we can address your specific training requests
using a dedicated mail address: cifa.academy@cifa.com
_2 TRAINING COURSES
FOR QUALIFIED TECHNICIANS
The foundation for staying updated on CIFA’s technical solutions
• Open circuit
• Closed circuit
• Maintenance of pumping unit
• Basic technical course
• Start-up and use of machines for spraying+concrete (Spritz
systems)
A NETWORK
OF OFFICIAL
SERVICE
POINTS
WORLDWIDE
AFTER-SALES SUPPORT
AND SCHEDULED MAINTENANCE.
_18 _19
CAT_AFTSALES_ENG_0119
Discover more at
www.cifa.com
Distributor
A ZOOMLION COMPANY
CIFA S.p.A.
Via Stati Uniti d’America, 26
20030 Senago (Milano) - Italy
tel. +39.02.990131
fax. +39.02.9981157
aftersales@cifa.com
www.cifa.com