ABHISHEK BHARDWAJ

B-15, Kailash Colony, New Delhi-110048 Phone:,9212044771 E-mail: abhishekbhardwaj5@yahoo.com; Date of Birth: 14 September 1982

Middle level managerial assignments in Training & Development with a growth oriented organization.

Professional Synopsis
A vibrant trainer with experience in Training & Development, Module Development, Quality & Compliance and Team Management. Expertise in identifying training needs, designing sales oriented training modules & executing the same for reputed organizations. Adept in analyzing the process operations with key focus on enhancing the efficiency through proper training & development of sales force. Possesses a proactive attitude; capable of thinking in and out of the box and generating new ideas. Talented leader with proficiency in training highly skilled teams to support the achievement of overall corporate goals and objectives. Excellent communication, presentation and interpersonal skills with proven abilities in training for various professional modules.

CURRENT EMPLOYMENT NIIT EVOLV(http://www.evolv.in/) as a National Trainer

Working with following Clients in NIIT EVOLV1. Samsung Mobile for Product Training, Selling Skills, Soft Skill and Behavior Skills 2. Acer Laptop Service Center for Customer Service , communication skills 3. Videocon D2h for Revenue and Retention , Interpersonal skills 4. Wipro for Creative Thinking & Problem Solving Skills, Presentation skills. 5. Uninor mobile service for Inbound floor Process Training for Uttar Pradesh , and Bihar. In Samsung Mobile -I have already visited all the counters of Hot Spot,The Mobile Store, Planet M, Go mobile, Relaince Digital, Tata Croma, Big Bazar, Planet M in PUNJAB ,UTTAR PRADESH ,RAJASTHAN,NEW DELHI,HARYANA,JAMMU AND KASHMIR,UTTARANCHAL,HIMACHAL PRADESH,MAHARASHTRA GUJRAT WEST BENGAL.

Uttaranchal

Give Product and soft skill Training to In shop demonstrator across India for Retail trade . Giving sales , Product , Soft Skill and Behavior Skills Revenue and Retention ,customer service, Communication skills, Interpersonal skills, presentation skills, Creative Thinking & Problem Solving Skills Training to approx 700 ISD every month in entire India
KEY RESUT AREAS; Training & Development

o
o objectives.

Handling the Samsung Mobile Phones Training Project. Developing training strategies and plans aligned with training

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Generating leads and making proposals & training content for the

client. Carrying out discussions with Unit & Department Heads to understand training needs. o Establishing and periodically reviewing the methods for monitoring effectiveness of training program at learning, behavioural and results levels. o Developing / delivering individual training in terms of skills and attitude. o Conducting training across various satiates OF INDIA to the sales team as per the training calendar. o Responsible for induction of all the new joinees in the region. o Collecting feedback on training programs to make necessary improvements. Module Development

Designing & developing modules and customizing training programmers based on the training need analysis to enhance the professional skills & efficiency of an individual. o Identifying potential areas for grooming the employees through regular assessments & mentoring to develop appropriate modules. o Developing various modules for different functions across the organization.
Seven years into the operation, Evolv has trained over 1,00,000 people, audited more than 25,000 people for over 80 companies and government agencies in India, the Philippines, Sri Lanka, Bangladesh and Pakistan. Evolvs assignments cover employees ranging from front-line staff to senior executives and in languages ranging from English, Hindi and other regional languages. Our commitment to client satisfaction helps us strengthen and extend our relationships. 60% of our clients have been with us for over 3 years and 95% of our clients do repeat business with us.Our solutions are a shortcut to experience. Given the right input, we can bring the workforce up the learning curve in a fast, cost-effective and timely manner. This not only saves learning time, but also helps build and refine the companys workforce, leading to operational excellence.

In 2008, NIIT Ltd acquired a majority stake in Evolv. NIIT is a leading Global Talent Development Corportion, building skilled manpower pool for global industry requirements. The company which was set up in 1981, to help the nascent IT industry overcome its human resource challenges, has today grown to be amongst world's leading talent development companies offering learning solutions to individuals, Enterprises and Institutions across 40 countries. For More information on NIIT Please visit www.niit.com

Previous Employment:

MOTOROLA

From APRIL.08 TO June 2009

Taking care of Motorola project on the payroll of MULTIPLIER

Handling a team of 2 supervisors more then 30 promoters and visit more then 100 MOBILE retail outlet in Delhi and NCR to fix their sales targets and help then to achieve them Give monthly training to over 80 sales promoters on monthly basis Working Profile and Responsibilities Implementing the plans and strategies of the company with a view to maintain and increase the market share. Understanding competition after analysis of information to fine-tune the sales strategies. Monitoring sales and marketing activities of dealers to enhance business generation by the way of getting organized marketing activities. Accountable for providing market feedback for enhancing sales and for minimizing faults Mentoring, motivating and guiding the sales team for revenue generation and business growth. Carry out detailed manpower planning with definitive schedules for implementation of - Recruitment, Selection, Induction of professionals, Exit & feedback / reviews Deftly handling the task of providing training to the team members(Promoters and sales executives) for augmenting the sales volume

HDFC STANDARD LIFE INSURANCE COMPANY LTD, NEW DELHI from Jan 2007 to April 2008 Designation Sales Development Manager
Job Responsibility: Giving Product Training TO THE financial advisor.
Give training to the financial advisor how to do Cold calling

Giving presentation to the Corporate Sectors Demonstration of Companys product to the client SALES OF Insurance Plans

Carry out detailed manpower planning with definitive schedules for implementation of - Recruitment, Selection, Induction of professionals, Exit & feedback / reviews

Deftly handling the task of providing training to the team members for augmenting the sales volume

Successfully endorsing new products and policies while developing, designing and evaluating various promotional campaigns. Driving efforts across providing guidance to ICs about B.S.E, N.S.E, NIFTY INDEX, R.B.I BONDS and Liquid Funds Effectively managing relations with clients by providing quality products and services and ensuring maximum Customer Satisfaction by providing timely clarification of queries and after sales services Accountable for providing market feedback for enhancing sales and for minimizing faults Driving business growth through identification & penetration of new market segments for attainment of periodical targets with a view to optimise revenue. Mentoring, motivating and guiding the sales team for revenue generation and business growth.

Tata Indicom Taking care of Tata Indicom Postpaid connection on the payroll of KAY ESS ENTERPRISES (DISTRIBUTOR TATA INDICOM) June 03 Dec 06
Designation :Team Leader

Planned and implemented effective and robust strategies to promote the company brand image and create awareness among the mass and customers. Developed competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions & managing account activity. Developed strategies to enhance customer relations through formal and informal channels, building cordial relationship through regular interactions & apprising them with companys value propositions Conducted competitor analysis to get a fair idea of the latest market trends and the competitor moves ahead to achieve market share metrics Carried out detailed manpower planning with definitive schedules for implementation of Recruitment, Selection, Induction of professionals, Training & Development, Exit & feedback / reviews

LIFE INSURANCE Apr 00 - Sept 05 Insurance Advisor

CORPORATION

OF

INDIA

Relationship building with clients & external associates for securing repeat business & long term customer loyalty. Responsible for handling customer complaints and resolving their problems and devised ways for profitability & expansion of business Designed and implemented various strategies for promotion and sales of life insurance products Accountable for the sales of Insurance Policies

 Closely monitored and thoroughly analyzed trends, adhered to forecasts and market intelligence PROFESSIONAL AND ACADEMIC QUALIFICATIONS Master in Business Administration 2011 Indian School of Business Management and Administration Dual specialization in Corporate Training and Marketing B.COM 2003 Delhi University Class XII 2000 Kendriya Vidyalaya. CBSE Board Class X 1998 Kendriya Vidyalaya. CBSE Board Certificate Course in Computers Year Doeacc A Level COMUTER PROFICIENCY FoxPro, C, Visual Basic, WinNT, SAD, FrontPage, MS Office and DBMS References: Available upon request.