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    Riya Arora - PM

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    pratap singh
    Riya Arora has 4 years of experience as a product manager focused on digital and automation initiatives. She has spearheaded cross-functional teams to plan, launch, and manage SaaS products. As a senior associate consultant, she facilitated workshops between business and IT leaders, implemented promotions in CRM/ERP tools to improve profits, and designed scalable solutions to meet global requirements. Currently she is a product manager at Policybazaar where she has increased sales and improved processes like policy issuance and underwriting.

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    Riya Arora - PM

    Uploaded by

    pratap singh
    94 views1 page
    Riya Arora has 4 years of experience as a product manager focused on digital and automation initiatives. She has spearheaded cross-functional teams to plan, launch, and manage SaaS products. As a senior associate consultant, she facilitated workshops between business and IT leaders, implemented promotions in CRM/ERP tools to improve profits, and designed scalable solutions to meet global requirements. Currently she is a product manager at Policybazaar where she has increased sales and improved processes like policy issuance and underwriting.

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    Riya Arora has 4 years of experience as a product manager focused on digital and automation initiatives. She has spearheaded cross-functional teams to plan, launch, and manage SaaS products. As a senior associate consultant, she facilitated workshops between business and IT leaders, implemented promotions in CRM/ERP tools to improve profits, and designed scalable solutions to meet global requirements. Currently she is a product manager at Policybazaar where she has increased sales and improved processes like policy issuance and underwriting.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    94 views1 page

    Riya Arora - PM

    Uploaded by

    pratap singh
    Riya Arora has 4 years of experience as a product manager focused on digital and automation initiatives. She has spearheaded cross-functional teams to plan, launch, and manage SaaS products. As a senior associate consultant, she facilitated workshops between business and IT leaders, implemented promotions in CRM/ERP tools to improve profits, and designed scalable solutions to meet global requirements. Currently she is a product manager at Policybazaar where she has increased sales and improved processes like policy issuance and underwriting.

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    Riya Arora

    Ex- Infosys Product Manager Volunteer, Esteem Youth Fdn. (NGO)


    Profile Summary
    • 4 years of experience of working across industries as Product Owner focussed on implementing Digital and Automation Initiatives
    • Spearheaded cross functional teams (UX, Engineering, Marketing, Sales & Finance) to plan, launch and manage the SaaS innovation
    • Owned all stages of the project lifecycle from inception through monitoring & closing to delivery of projects ensuring time and quality
    • Assisted client in architecting, designing, and implementing IT / Analytics driven business solutions and process reengineering
    • Sound understanding of Agile project which includes capturing user stories, acceptance criteria, Sprint planning, UAT & SQL scripts
    Work Experience (48 Months)
    Policybazaar
    Manager, Product Manager Dec ’21 - Present
    • Increased the sales by 30% for the insurer by enhancing the policy issuance process
    Product • Incorporated ‘Penny Drop’ feature to eliminate the cumbersome process to provide cancelled cheque
    Development • Implemented EKYC feature for customer to waive off document requirement, making the process faster
    • Partnered with Insurers to introduce underwriting logic built at PB’s end; reduced issuance TAT (3 days to 1 min)
    Customer • Identified gap in customer communication through funnel analysis; introduced in-app push notifications
    Analytics • Increased agent onboarding by 10% by analysing customer flow pattern to identify drop off points
    • Improved life insurance sales by 10% by introducing upselling of insurance plans
    Strategic
    Initiatives • Liaised with sales team to drive adoption of new features like EKYC leading to better customer experience
    • Proposed creation of a benefits timeline to help the end customer better understand policy benefits
    Infosys Limited
    Senior Associate Consultant, Product Owner June '18 - Nov ‘21
    • Facilitated workshop with business leaders and senior IT to create IT strategic plans for each quarter
    • Implemented promotions into CRM tool integrated with ERP tool that improved pocket price by $ 4M
    • Created User Story and provided insights to implement order status for sales rep at order entry tool
    • Designed a road map to deliver IT projects with Agile methodologies by assessing business needs
    • Performed product specific Impact analysis & Gap analysis for new and existing business requirements
    • Involved in prioritizing backlogs – epics/stories, documenting acceptance criteria and facilitating estimation
    • Communicated progress to key stakeholders and made recommendations to remove the roadblocks
    Roles and
    Responsibilities • Took the ownership for Quality and Risk Management during client engagement
    • Automated Regression Testing process using Python to save time spent on repetitive task
    • Drew KPIs by collaborating with Analytics team to help maximise business value by prioritizing work
    • Extracted data using SQL through Salesforce Inspector in multiple projects to enable data driven decisions
    • Optimized IT cost for a Fortune Global 500 client leading to downsizing overall IT spend by $ 3M/annum
    • Designed scalable solution of the common business requirements while also handling global requirements
    • Managed client relationships and ensured timely communication of progress and roadblocks in the project
    • Took the ownership of Quality and Risk Management during client engagements and ensured its abidance
    Key Learnings • Received multiple appreciations from client for delivering quality and value in the project engagements
    and • Recognized for exemplary achievement and contribution to Enterprise Application Services as SAP ACE
    Achievements • Appreciated for taking an initiative to help automate Regression Testing process using Python

    Educational Qualification
    Qualification Institute CGPA/% Year
    MBA (Mark &
    Lal Bahadur Shastri Institute of Management, Delhi 7.24/10 2018
    Fin)
    B.Sc. (H)
    Daulat Ram College, Delhi University, Delhi 81.40% 2015
    Mathematics
    XII Sant Nischal Singh Public School, Haryana 88.60% 2012
    X Sant Nischal Singh Public School, Haryana 8.80/10 2010
    Academic Achievements
    • Ranked among top-5 students in under graduation at Daulat Ram College, Delhi University 2017
    Skills
    Advanced Data Analysis (Excel & SQL), JIRA, UAT, Digital Strategy, Tech Transformation, UAT, Product Management, MVP
    Positions of Responsibility
    LBSIM, Delhi
    President, • Organized various events to showcase artistic products created by the students of LBSIM
    2017
    Creative Club • Encouraged the students to prepare artistic creations along with their regular studies
    LinkedIn: www.linkedin.com/in/riya-arora | Email: arora.riya2929@gmail.com | Contact: +91-9999814994

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