Operation Manual

Smart-UPS™ C
Uninterruptible Power Supply

1000/1500 VA Rack-Mount 2U

120/230 Vac

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Product Description
The APC™ by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). The
UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, small
utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected
equipment until utility power returns to safe levels or the batteries are fully discharged.

This user manual is available on the enclosed Documentation CD and on the APC by Schneider Electric Web site,
www.apc.com.

Important Safety Messages

Read the instructions carefully to become familiar with the equipment before trying to install, operate, service or
maintain it. The following special messages may appear throughout this manual or on the equipment to warn of
potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to a Caution product safety label indicates that a hazard exists that can
result in injury and product damage if the instructions are not followed.

The following safety messages may appear throughout this manual to warn of potential hazards

CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage.

Safety and General Information

Inspect the package contents upon receipt. Notify the carrier and dealer if there is any
damage.

Read the Safety Guide supplied with this unit before installing the UPS.
• Adhere to all local and national electrical codes.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
• The batteries are heavy. Remove the batteries prior to installing the UPS in a rack.
• Refer to “Specifications” on page 2 for UPS and battery weight.

Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U 1

Specifications
For additional specifications, refer to the APC by Schneider Electric Web site at www.apc.com.
UPS + Battery Battery
SMC1000-2U / SMC1000I-2U APCRBC124
Weight
specifications 20.48 kg (45.15 lb) 5.6 kg (12.32 lb)
SMC1500-2U / SMC1500I-2U APCRBC132
27.8 kg (61.2 lb) 10 kg (22 lb)
Operating 0° to 40° C (32° to 104° F)
Temperature Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Maximum Operating 3,000 m (10,000 ft)
Elevation Storage 15,000 m (50,000 ft)
0% to 95% relative humidity, 0° to 40° C (32° to 104° F)
Humidity non-condensing
Battery Type Maintenance free, sealed lead acid
Replace used batteries with APC by Schneider Electric approved batteries.
To order a replacement battery go to the APC by Schneider Electric Web site, www.apc.com.
Always recycle used batteries.
For information on recycling a used battery, refer to the Battery Disposal Information sheet
included with the replacement battery.

2 Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U

Product Overview
Front panel features

1 Display interface 1000VA 120/230 Vac

2 Bezel su05
63c
3 Battery
4 Internal battery connector

1500 VA 120/230 Vac

s u0 6
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Rear panel features

1000 VA 120 Vac 1000 VA 230 Vac

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su0644c

1500 VA 120 Vac 1500 VA 230 Vac

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1 UPS input 4 Outlets

2 Circuit breaker/Overload protection 5 USB port

3 Chassis ground screw 6 Serial data port

Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U 3

Installation
For UPS installation information, refer to the Installation Guide for the Smart-UPS C 1000/1500 VA
Rack-Mount 2U included with the UPS.

The Installation Guide is also available on the Documentation CD included with the UPS and on the
APC by Schneider Electric Web site, www.apc.com.

Operation
Note: The UPS will charge to 90% capacity in the first three hours of normal operation.
Do not expect full battery runtime capability during this initial charge period.

1. Connect equipment to the UPS.

2. Connect the UPS to a two pole, three wire, grounded source.

CAUTION
RISK OF EQUIPMENT DAMAGE
• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions can result in equipment damage

su0628b

Connect equipment to the UPS

USB port: Connect to a computer to use power management software.

Serial port: Connect a serial port cable (not supplied) to use power management software.

Chassis ground screw: Connect the ground leads on transient voltage devices to the chassis ground screw(s), located on
the rear panel of the UPS.

4 Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U

Configuration mode
Configuration mode provides additional UPS configuration options. Press and hold the MUTE and MENU buttons
for two seconds. The UPS will emit a short beep and the two icons will flash to indicate that

Configuration mode is enabled.

When Configuration mode is enabled use the MENU button to scroll through the available options. Use the MUTE
button to scroll through the settings in each option.

Note: The UPS will automatically disable Configuration mode after 15 seconds of no activity. To
manually disable Configuration mode, press and hold the MUTE and MENU buttons for two seconds.
The UPS will a emit a short beep.

Function Options Description

Self-Test • 0: Default Setting 0 is the default setting for Configuration mode. Press the MENU button to scroll
• 1: Begin Self-Test through the available options.
Press 1 to manually initiate a Self-Test. The UPS will automatically disable
Configuration mode.
Note: When the UPS is operating on battery power and Configuration mode is
enabled, only the default setting will be available. A manual Self-Test cannot be
initiated.
Power Quality Select the quality of input utility power.
• Good
• When Good is selected, the unit will go on battery power more often to provide
the cleanest power supply to the connected equipment.
• Fair
• When Fair is selected, the UPS is under normal operating conditions.
• Poor • When Poor is selected, the UPS will tolerate more fluctuations in power and
will go on battery power less often.

If unsure of the local power quality, select Good.

Output Voltage • 220 Vac Select the appropriate voltage for outlets when the UPS is in battery mode.
Setting • 230 Vac
230V models only • 240 Vac

LCD Display • Load Bar Icon shows When the LCD display dimmer is configured to Auto Dim the LCD will
Dimmer 100% = Always On. illuminate if a button is pressed or an event occurs. The display will
automatically dim after 60 seconds of no activity.

• Load Bar Icon shows

0% = Auto Dim.

Green Mode • 0: Disable When Green Mode is enabled the UPS is operating at the most efficient level,
Enable • 1: Enable bypassing unused AVR components while acceptable utility voltage is present.
The UPS will enter and exit Green mode automatically while enabled.
Clear Event N/A Press the MUTE button to clear the event counter.
Counter

Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U 5

Power saving LCD screen

The display interface can be configured to remain continuously illuminated or to extinguish after a period of
inactivity to save electricity.

1. Continuous Illumination Mode: Press and hold the DISPLAY button for two seconds. The display will
illuminate and the UPS will beep to confirm Continuous Illumination mode is activated.
2. Power Saving mode: Press and hold the DISPLAY button for two seconds. The display will extinguish and
the UPS will beep to confirm Power Saving mode is enabled. While in Power Saving mode, the display
will illuminate when a button is pressed. The display will extinguish after 60 seconds of inactivity.

Sensitivity adjustment settings

The UPS detects and reacts to line voltage distortions by transferring to battery backup power to protect connected
equipment. In situations where either the UPS or the connected equipment is too sensitive for the input voltage
level it is necessary to adjust the transfer voltage.
1. Connect the UPS to a utility power source. Be sure the UPS is turned off.
2. Press and hold the POWER button for six seconds. The load capacity bar will flash on and off, to indicate
the UPS is in Program mode.
3. Press the POWER button again to scroll through the menu options. The UPS will beep to confirm the
selection.
When the UPS is in Sensitivity Configuration mode, the Sensitivity bar graph icons display the sensitivity level
setting. Refer to the examples here as a reference.

Low sensitivity Medium sensitivity High sensitivity (Default)

1000/1500 VA 120 Vac: 97-136 Vac 1000/1500 VA 120 Vac: 103-130 Vac 1000/1500 VA 120 Vac: 106-127 Vac
1000/1500 VA 230 Vac: 195-265 Vac 1000/1500 VA 230 Vac: 203-257 Vac 1000/1500 VA 230 Vac: 207-253 Vac
Use this setting with equipment Use this setting under normal operating Use this setting when connected
that is less sensitive to fluctuations in conditions. equipment is sensitive to any minor
voltage or waveform distortions. fluctuations in voltage or waveform
distortions.

6 Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U

Status Indicators
Display panel features
1000/1500 VA 120 Vac 1000/1500 VA 230 Vac

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1 On Line/On Battery LED 4 Display interface

2 POWER O N/OFF button 5 DISPLAY button
3 Site Wiring Fault/System Fault LED 6 MUTE button

Note: Refer to “Feature Reference Guide” on page 10 in this manual for a detailed description
of the front panel buttons and icons.

LED status indicators

Audible
Status LED Indicator On Audible Indicator Terminates
Power On The On Line/On Battery None N/A
The UPS is supplying utility power to LED illuminates green.
connected equipment.
On Battery The On Line/On Battery The UPS beeps The beeping stops when utility power is
The UPS is supplying battery power LED illuminates amber. 4 times every 30 restored or the MUTE button is pressed
from the internal battery. seconds. for two seconds.
System Fault System Fault LED Constant tone The alarm stops when the
The UPS detects an internal system illuminates red. POWER ON/OFF button is pressed for
fault. two seconds. This creates a Fault Reset.
Site Wiring Fault Site Wiring Fault None N/A
A building wiring fault has occurred. LED flashes red.
Do not operate the UPS. Contact a
qualified electrician to correct the
building wiring fault.

Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U 7

LCD status indicators

Status LCD Icon Audible Alarms Audible Alarm Terminates

On Battery Beeps 4 times every 30 seconds. The beeping stops when utility
The UPS is supplying battery power is restored or the UPS is
power to the connected turned off.
equipment.
Utility Power Overload Constant tone The alarm stops when
An overload condition has nonessential equipment is
occurred while the UPS is disconnected from the outlets or
operating on utility power. the UPS is turned off
Battery Power Overload Constant tone The alarm stops when
An overload condition has nonessential equipment is
occurred while the UPS is disconnected from the outlets or
operating on battery power. the UPS is turned off.
Low Battery Continuous beeping The beeping stops when utility
The UPS is supplying battery power is restored or the UPS is
power to the connected turned off.
equipment and the battery is near
a total discharge state.

Battery Fault The UPS will beep twice to indicate Verify that the battery is securely
The UPS is operating on utility the battery is disconnected. connected.
power. The battery does not The UPS will beep continuously for The battery is nearing the end of
provide expected backup. one minute every five hours to its service life and should be
indicate that the battery should be replaced.
replaced.
System Fault 120 Vac models N/A Identify the fault message on the
The UPS has experienced an display and refer to System
internal fault. Faults in this manual.

230 Vac models

8 Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U

Display interface features

1000/1500 VA 1000/1500 VA
120 Vac 230 Vac Description
On Line: The UPS is supplying conditioned utility power to connected equipment.

Green mode: The UPS is operating at the most efficient level, bypassing unused AVR
components while acceptable utility voltage is present. The UPS will enter and exit
Green mode automatically and will not compromise power protection.

Load Capacity: The load capacity percentage is indicated by the number of load bar
sections illuminated. Each bar represents 20% of the load capacity.

Estimated Run Time / Min: This indicates the battery runtime minutes that remain if
the UPS switches to battery power.

Battery Charge: The battery charge level is indicated by the number of load bar
sections illuminated. When all five blocks are illuminated, the battery is fully charged.
Each bar represents 20% of the battery charge capacity.

Overload: The equipment connected to the UPS is drawing more power than the
voltage rating allows.

Event: The event counter indicates the number of events that occurred to cause the
UPS to switch to battery operation.

Automatic Voltage Regulation (AVR): The UPS has an AVR boost and trim feature
that automatically regulates high or low levels of input voltage without using battery
power. The UPS also features AVR Bypass which temporarily deactivates the AVR
circuitry when the input voltage is within normal range. This conserves battery power
and helps to maximize battery life.
When illuminated, the UPS is compensating for low input voltage.

When illuminated, the UPS is compensating for high input voltage.

In: Input voltage.

Out: Output voltage.

System Fault: An internal system fault has occurred. The fault number will illuminate
on the display. Refer to “Display interface features” on page 9.

Mute: An illuminated line through the icon indicates that audible alarms are disabled.

Battery Fault: The icon will flash to indicate that the battery is disconnected.
When the icon remains continuously illuminated the UPS has failed a Self-Test or the
battery is near the end of its service life and should be replaced.
Refer to “LCD status indicators” on page 7.

On Battery: The UPS is supplying battery backup power to the connected equipment.

Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U 9

System Faults
P00 Output Overload
1000/1500 120 Vac 1000/1500 230 Vac
P01 Output Short Circuit

P02 Output Over Voltage

P04 Unit Over Temperature

P06 AVR Relay Fault
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P13 Inverter Fault
Note: Refer to the “Feature Reference Guide” on page 10 for a detailed description of the front panel buttons and icons.
For more information on System Faults, contact customer support at the APC by Schneider Electric Web site, www.apc.com/
support.

Feature Reference Guide

Function Button Timing UPS Description
(seconds) Status
Power
Power On 0.2 Off Press the POWER ON/OFF button to turn on the UPS.
The UPS will operate on utility power.
If utility power is not available the UPS will operate on battery power.

Power Off 2 On Press the POWER ON/OFF button to turn off the UPS.

Display

Status Inquiry 0.2 On Press to verify the status or condition of the UPS. The LCD will illuminate
for 60 seconds.

Power Saving 2 On The LCD will illuminate and the UPS will beep to confirm Continuous
mode Illumination mode is activated.
Continuous The LCD will extinguish and the UPS will beep to confirm that
Illumination Power Saving mode is activated. While in Power Saving mode, the LCD
will illuminate if a button is pressed or an event occurs, then extinguish after
60 seconds of no activity.

Mute

Event Specific 0.2 On Disable any audible alarms caused by an event.

Enable/Disable 2 On Enable or disable the audible alarms. The Mute icon will illuminate and the
UPS will beep once.

Sensitivity 6 Off The Load Capacity icon will flash to indicate the UPS is in Program mode.
Use the POWER ON/OFF button to scroll through and select Low, Medium,
and High sensitivity levels. The UPS will beep to confirm the selection.
Refer to “Sensitivity adjustment settings” on page 6 in this manual.

Self-Test 2 On The UPS will automatically run a Self-Test of the internal battery when the
UPS is turned on.
A manual Self-Test can be run at any time while the UPS is operating.
Press and hold the MUTE button, then press the DISPLAY button for 2
seconds until the system emits a short beep to indicate the UPS has started a
Self-Test.

Event Reset 0.2 On When the Event screen is visible, press and hold the DISPLAY button, then
press the POWER ON/OFF button to clear the utility failure event counter.

Fault Reset 2 Fault After a fault has been identified, press the POWER ON/OFF button. The icon
will extinguish and the UPS will go to standby mode.

10 Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U

Troubleshooting
Problem and Possible Cause Solution

The UPS will not turn on or there is no output

The UPS has not been turned on. Press the ON button once to turn on the UPS.

The UPS is not connected to utility power. Be sure the power cable is securely connected to the UPS and to the utility power
supply.

The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.

The UPS shows very low or no utility input Check the utility power supply to the UPS by plugging in a table lamp. If the light is
voltage. very dim, check the utility voltage.

The battery is not securely connected. Be sure that all battery connections are secure.

There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.

The UPS is operating on battery while connected to utility power

The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.

There is very high, very low, or distorted input Move the UPS to a different outlet on a different circuit. Test the input voltage with
line voltage. the utility voltage display. If acceptable to the connected equipment, reduce the UPS
sensitivity.

The UPS is beeping

The UPS is operating normally. None. The UPS is protecting the connected equipment.

The UPS does not provide expected battery backup time

The UPS battery is weak due to a Charge the battery. Batteries require recharging after an extended outage.
recent power outage or is near the end Elevated ambient temperatures, poor quality utility power, and frequent short
of its service life. duration discharges will shorten battery life.
If the battery is near the end of its service life, consider replacing the battery even if
the replace battery icon is not illuminated.

The UPS is experiencing an overload Check the UPS load display. Unplug nonessential equipment, such as printers.
condition.

The Fault LED is illuminated, the UPS displays a fault message and emits a constant beeping

Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately. If
more than one fault is present the fault messages will be displayed alternately on
display screen.

The Replace Battery icon is illuminated

The battery has a weak charge. Allow the battery to recharge for at least four hours.
Then, perform a Self-Test. If the problem persists after recharging, replace the
battery.

The replacement battery is not Be sure the battery connector is securely connected.
properly connected.

Site Wiring Fault LED is flashing

Wiring faults detected include If the UPS indicates a site wiring fault, have a qualified electrician inspect the
missing ground, hot-neutral, building wiring. Applicable for 120 Vac units only.
polarity reversal, and overloaded
neutral circuit.

Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U 11

Service and Transport
If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
Schneider Electric Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD display on select models.
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve the
problem over the phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for country
specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam
beads for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport Association
(IATA) regulations require that UPS batteries be disconnected before shipping. The internal
batteries may remain in the UPS.
b. External Battery Pack products are de-energized when disconnected from the associated UPS
product. It is not necessary to disconnect the internal batteries for shipping. Not all units utilize an
external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

Transport the unit

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
5. Follow the shipping instructions outlined in the Service section of this manual.

12 Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U

Two Year Limited Factory Warranty
This warranty applies only to the products you purchase for your use in accordance with this manual.

Terms of warranty
Schneider Electric IT (SEIT) warrants its products to be free from defects in materials and workmanship for a period of
two years from the date of purchase. SEIT will repair or replace defective products covered by this warranty. This
warranty does not apply to equipment that has been damaged by accident, negligence or misapplication or has been
altered or modified in any way. Repair or replacement of a defective product or part thereof does not extend the original
warranty period. Any parts furnished under this warranty may be new or factory remanufactured. For country specific
warranty information, refer to the APC by Schneider Electric Web site at www.apc.com.

Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The product may be
registered at the APC by Schneider Electric Web site, www.apc.com.

Exclusions
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation
or testing. Further, SEIT shall not be liable under the warranty for unauthorized attempts to repair or modify wrong
or inadequate electrical voltage or connection, inappropriate on site operation conditions, corrosive atmosphere,
repair, installation, exposure to the elements, Acts of God, fire, theft, or installation contrary to SEIT
recommendations or specifications or in any event if the SEIT serial number has been altered, defaced, or removed,
or any other cause beyond the range of the intended use.

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF

PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION
HEREWITH. SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION
AND FITNESS FOR A PARTICULAR PURPOSE. SEIT EXPRESS WARRANTIES WILL NOT BE
ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT
OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE
PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S
SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO
ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE

FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT
OF THE USE, SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE
IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR
WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, LOSS
OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF
SUBSTITUENTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NO SALESMAN, EMPLOYEE OR AGENT OF SEIT IS AUTHORIZED TO ADD TO OR VARY THE TERMS

OF THIS WARRANTY. WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING
SIGNED BY AN SEIT OFFICER AND LEGAL DEPARTMENT.

Warranty claims
Customers with warranty claims issues may access the SEIT customer support network through the Support page of the
APC by Schneider Electric Web site, www.apc.com/support. Select your country from the country selection drop down
menu at the top of the Web page. Select the Support tab to obtain contact information for customer support in your region.

Smart-UPS C 1000/1500 Va 120/230 Vac Rack-Mount 2U 13

 APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric Web sites for specific countries, each of which
provides customer support information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributors from whom you purchased your APC by Schneider Electric
product.

Select models are ENERGY STAR® qualified.

For more information go to www.apc.com/site/recycle/index.cfm/energy-efficiency/energy-star/

© 2013 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by
Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of their
respective owners.

EN 990-4472B 04/2013