Operation Manual: Smart-UPS
Operation Manual: Smart-UPS
Operation Manual: Smart-UPS
Smart-UPS™
Uninterruptible Power Supply
750/1000/1500/2200/3000 VA
Tower / Rack-Mount 2U
su 10
11a
Important Safety Messages
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the UPS and batteries.
Read the instructions carefully. Become familiar with the device before trying to install, operate, service or
maintain it. The following special messages may appear throughout this document or on the equipment to warn of
potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol to a Danger or Warning product safety label indicates that an
electrical hazard exists that will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious
injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch
circuit (mains). Before installing or servicing the equipment check that the:
• Input circuit breaker is in the OFF position.
• Internal UPS batteries are removed.
Electrical safety
• Use tools with insulated handles.
• Do not handle any metallic connector before power has been disconnected.
• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a
qualified electrician.
• 230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe,
output cords attached to the UPS must not exceed 10 meters in length.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer
equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the
UPS. The conductor must have the same size and insulation material as the grounded and ungrounded
branch circuit supply conductors. The conductor will typically be green, with or without a yellow stripe.
• Leakage current for a pluggable, Type A UPS may exceed 3.5 mA when a separate ground terminal is used.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel.
• If the UPS input power is supplied by a separately derived system, the ground conductor must be properly
bonded at the supply transformer or motor generator set.
Hardwire safety
• Check that all branch circuit (mains) and low voltage (control) circuits are deenergized, and locked out
before installing cables or making connections, whether in the junction box or to the UPS.
• Wiring by a qualified electrician is required.
• Check national and local codes before wiring.
• Strain relief is required for all hardwiring (supplied with select products). Snap in type strain reliefs are
recommended.
• All openings that allow access to UPS hardwire terminals must be covered. Failure to do so may result in
personal injury or equipment damage.
• Select wire size and connectors according to national and local codes.
General information
• The model and serial numbers are located on a small, rear panel label. For some models, an additional label
is located on the chassis under the front bezel.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.
87a
su0 9
88a
su09
957 a
s u0
01a
su10
2a
su100
Specifications
For additional specifications, refer to the APC Web site at www.apc.com.
Environmental specifications
Temperature Operating 0° to 40° C (32° to 104° F)
Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six
months
Maximum Elevation Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing
a 0a
98 9 09
9
su 0 su
a
91
09
su
6a
0 96
su
a
67
09
su
06a
su10
su0343a
LINK/ACT
NE TWORK
su0985b
SMT750RMI2UC Rack-Mount
LINK/ACT
NE TWORK
su0985c
LINK/ACT
NETWO RK
su0963b
su0963c
SMT3000RM2UC
LINK/ACT
NETWORK
su1010b
su1010c
LINK/ACT
NETWORK
su0986b su0986c
LINK/ACT
NETWORK
su0962b su0962c
NETWORK
LINK/ACT
SMT3000C
su1009b su1009c
s u0
964a
s u09
65a
s u 10
04a
s u10
03a
Placement
The UPS is intended for IT environments. Avoid placement where there is excessive dust, temperature and
humidity. Note that temperature in excess of 25o C may have an adverse effect on battery and UPS life. All vents on
the side or rear of the UPS should be free of obstructions.
The UPS is heavy. For rack-mount units it is suggested that the batteries be removed for easier installation. The
UPS should be placed near the bottom of the rack.
CAUTION
RISK OF DAMAGE TO EQUIPMENT OR PERSONNEL
SMT750RMI2UC
su0968c
LINK/ACT
NETW ORK
SMT1000RMI2UC and
SMT1500RMI2UC
su0968b
LINK/ACT
NETW ORK
su1007b
LINK/ACT
LINK/ACT
NETWORK
NETWORK
LINK /ACT
NETWO RK
SMT750IC
su0441e
LINK /ACT
NETWO RK
SMT1000IC and
SMT1500IC
su0441d
LINK/ACT
SMT2200IC and
SMT3000IC
su1008b
Note: By connecting this product to the Internet using the APC SmartConnect port, you are agreeing to APC
SmartConnect Terms of Use, as found at smartconnect.apc.com. Schneider Electric Data Privacy Policy can also be
found at smartconnect.apc.com.
The display has two main display/menu options – standard and advanced.
Standard menus
The Standard menus are the most commonly used menus. The following is a list of some items displayed in this
menu mode. Visit apc.com for additional details.
Menu General Functions
Status View UPS information:
• Operating Mode • Battery Temp
• Efficiency • Input
• Load Power • Output
• Load VA • SmartConnect
• Battery Charge state • Probe 1, Probe 2, when NMC and sensor probes
• Estimated Runtime are installed
Configuration Configures UPS settings:
• Language • Display (Auto Dim, Auto Off, Always On)
• Green Mode • Reset to Factory Default
• Local Power Quality: Good, Fair, Poor • SmartConnect Control
• Menu Type: Standard or Advanced • Install FW?
• Audible Alarm
Test & Diags Performs UPS tests and diagnostic functions:
• UPS Self Test
• UPS Alarms Test
• Calibration Test
Advanced menus
The Advanced menus provide additional options for the UPS and are available only if the display interface is
configured to use the Advanced menus.
• Can Ack
Output voltage 120 V • 120Vac Selects the output voltage. This is only
settable when the UPS is turned off.
• 110Vac
• 127Vac
230 V
• 230 Vac
• 220 Vac
• 240 Vac
Modbus settings
Setting Factory Default Options Description
Slave ID 1 1- 223 Sets the Modbus slave address of UPS
Ser+USB Disable • Enable Enables or disables UPS Modbus protocol over serial
and USB ports
• Disable
TCP Settings
• TCP Protocols Disable • Disable Enables or disables UPS Modbus TCP/IP protocol
provided by the embedded SmartConnect port.
• Read-Only
• Disable: Disables UPS Modbus TCP/IP protocol
• Read-Write
• Read-Only: Modbus master over TCP/IP protocol
is only allowed to get UPS status.
• Read-Write: Modbus master over TCP/IP protocol
is allowed to get UPS status and control the UPS.
The port number of UPS Modbus TCP/IP protocol is
fixed at 502.
TCP Settings
• Master IP Addr 000.000.000.000 A valid IPv4 address Specifies the IPv4 address of the Modbus master.
The Master IP Addr when set as 000.000.000.000
will allow connection of external Modbus master
with any IP address. When not set as
000.000.000.000, only the Modbus master with the
specified IP address is allowed to connect to the UPS.
Example: Master IP Address is set to 192.168.0.10,
only Modbus master with IP address 192.168.0.10
could connect to the UPS.
SmartConnect
APC SmartConnect allows you to monitor the health and status of your UPS from any device connected to the
Internet. Visit www.smartconnect.apc.com to learn more.
CAUTION
RISK OF ELECTRIC SHOCK
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with
national and local regulations.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD interface on select
models.
b. Call APC Support and a technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, it will be repaired or replaced at no cost.
d. Service procedures and returns may vary internationally. Refer to the APC web site for country
specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained
in transit is not covered under warranty.
4. Before shipping, always disconnect all battery modules in a UPS or external battery pack.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
© 2018 APC by Schneider Electric. APC, the APC logo, Smart-UPS, SmartConnect, and PowerChute are
owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are
property of their respective owners.
EN 990-5442C 11/2018