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Behavior Highland

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The role of sub-culture and culture of highland coffee:

In recent years, the coffee market in Vietnam has become more vibrant than ever with the entry
of a series of domestic and foreign brands. This means that, on the market, there are many
famous coffee brands that are diverse for consumers, but it can be said that Highlands Coffee is
still the most familiar name with a history of nearly 20 years. accompanying Vietnamese coffee
culture.
Sub-culture refers to a group of people within a larger culture who share certain customs, beliefs,
or practices. In the context of highland coffee, sub-cultures could include the farmers who grow
the coffee, the roasters who process the beans, or the consumers who enjoy drinking the coffee.
Culture refers to the larger shared beliefs, values, and practices of a society or community. In the
context of highland coffee, the culture surrounding the coffee may be influenced by the history
and traditions of the region where it is grown, as well as by broader societal trends.
To preserve and spread "Vietnamese pride", the Highlands Coffee brand was born as an
affirmation of the product's origin. On the other hand, the name Highlands helps affirm the
position of the product in the hearts of customers, being the brand that brings top products when
using the leading raw materials in Vietnam. In addition, the combination with the unique filter
recipe makes the Vietnamese coffee culture fully preserved in each cup of coffee.
With Highlands Coffee, it can be said that David Thai has put his whole heart into creating a
coffee brand that is coveted by the masses, imbued with traditional Vietnamese values, uniquely
combined with the modern rhythm of a Vietnamese life. dynamic .

Consumer decision-making process of highland coffee:


Problem recognition, information search, alternative evaluation, purchase and post-purchase
behaviour are stages included in the consumer purchasing decision making process. Highlands
Coffee has satisfied their customers in each step of the decision-making process to guarantee the
retention of customers.
1. Problem recognition: This stage occurs when the consumer realizes they have a need or
desire for high-quality coffee.
2. Information search: The consumer will then seek out information about highland
coffee. This can be done through online research, recommendations from friends or
family, or visiting local coffee shops.
3. Evaluation of alternatives: The consumer will compare different brands or types of
highland coffee based on factors such as flavor, aroma, price, and sustainability.
4. Purchase decision: After evaluating the alternatives, the consumer will make a decision
on which brand or type of highland coffee to purchase.
5. Post-purchase evaluation: Once the consumer has tried the highland coffee, they will
evaluate their decision and determine if it met their expectations. If they are satisfied,
they may become a repeat customer and share their positive experience with others.
Reference:https://www.highlandscoffee.com.vn/en/highlands-coffee-proudly-born-from-
the-viet-s-land-since-1999.html
https://oriagency.vn/chien-luoc-marketing-cua-highlands-coffee

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