A Practical Book of

COMMUNICATION SKILLS
As Per PCI Regulations

FIRST YEAR B. PHARM.

Semester I

Dr. Meenu Pandey

M.Phil (Eng Lit), M.Ed., M.Lib, PGDTE, PG Dip in Yoga, PGDCA, Ph.D.
Professor and Head
Department of Humanities, of LNCT, Bhopal, M.P.

Price ` 90.00

N4015
Communication Skills (Practical) ISBN 978-93-83943-16-3
Second Edition : April 2018
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Preface
The objective of this book is to introduce students to the world of communications in a
global context and equip them with the communication skills necessary to operate
effectively within the corporate world in order to highlight their strengths and promote their
potential in an increasingly competitive market. The book provides a strong theoretical and
practical foundation of organizational communication for the business and professional
communication. Featuring coverage of the most up-to-date skill set available, the book
considers the rapid changes in professional communication due to the global economy,
advances in information technology, and an increasingly diverse workforce. The authors'
engaging narrative style, the unique CCCD model (Choosing, Creating, Coordinating, and
Delivering) for building presentation competencies.

The study material in the ’Communication Skills‘ helps the students to refine their
non-verbal and verbal communication skills so that they can effectively inform and persuade
different readers in different contexts.

Dr. Meenu Pandey

Syllabus
COMMUNICATION SKILLS (Practical)

2 Hours / Week

The following learning modules are to be conducted using Wordsworth® English

language lab software.

Basic communication covering the following topics

Meeting People

Asking Questions

Making Friends

What did you do?

Do’s and Dont’s

Pronunciations covering the following topics

Pronunciation (Consonant Sounds)

Pronunciation and Nouns

Pronunciation (Vowel Sounds)

Advanced Learning

Listening Comprehension / Direct and Indirect Speech

Figures of Speech

Effective Communication

Writing Skills

Effective Writing

Interview Handling Skills

E-Mail etiquette

Presentation Skills

,,,
Contents

1. General Conversation 1.1 - 1.12

2. Phonetics 2.1 - 2.10

3. Direct and Indirect Speech 3.1 - 3.8

4. Listening Comprehension 4.1 - 4.6

5. Figures of Speech 5.1 - 5.12

6. Effective Communication 6.1 - 6.6

7. Effective Writing 7.1 - 7.12

8. Interview Handling Skills 8.1 - 8.12

9. E-Mail Writing Etiquettes 9.1 - 9.8

10. Presentation Skills 10.1 - 10.12

,,,
Chapter ... 1
GENERAL CONVERSATION

Meeting New People and Asking Questions While Making Friends

When you meet new people in a new college, city or country it can be very difficult and
stressful. When you are faced with this kind of situation it is best to use small talk which is
informal chat in social situations. One can use basic greetings given below or common
questions words and can respond in the way given in the corresponding sentences.
BASIC GREETINGS AND INTRODUCTIONS

New conversation openings may be:

Good morning!

Good afternoon!

Good evening!

Hello!

Hi! (American version)
There are some more ones:

What a pleasant surprise!

Haven't seen you for ages!

Haven't seen you for a long time!
Somebody says What is your answer?
Glad to meet you! Nice to see you too!
Never expected to meet you here! This is a small world!
How do you do? How do you do?
How are you? Fine, thanks. And (what about) you?
How are you getting on? Very well, thank you!
How are things with you? Very much the same, thank you!
How is life? No complaints.
(1.1)
Communication Skills (Practical) 1.2 General Conversation

Somebody says What is your answer?

How is business? Nothing to boast of.
What's new? Life is going its usual way.
I hope all goes well with you? I am doing fine, thank you.
How are you keeping? Not bad.
So-so.
Fifty-fifty.
No problems.
Might be better.
Still alive, thank you.
What's the matter? I'm tired.
What's the trouble? I'm ill.
What's the problem? I'm sick.
What's wrong? I've got a cold.
I've got a lot of problems.

What should we respond to these

complaints?
Have a rest!
Have fun! Enjoy yourself!
Enjoy life as it is!
Keep well! Take it easy!
Don't take it close to heart!
Things do happen.
Take care.
You'll get over it!

INFORMAL GREETING WITH YOUR FRIENDS AND FAMILY, AND PEOPLE

YOU KNOW WELL

• Hey - Hey how are you?

• Hey - Hey how are you?
• What's up? – Akriti what's up?
• How are you doing? - Aditi, how are you doing?
Communication Skills (Practical) 1.3 General Conversation

• What's going on? - What's going on Aditya?

• How's Life Treating You - Vandana how is life treating you?
• Good To See You - Kalpana, it is so good to see you.
• Good Day - Good Day, Rakesh.
• It's Been A While - Dave, it's been a while. How is your family?
HOW TO ATTRACT ATTENTION?

• May I have your attention, please?

• Can I have your attention, please?
• Excuse me, please...
• Sorry to trouble you, but...
• Sorry to bother you, but...
• Excuse me butting in, but...
• Sorry to but in, but...
• Look!
INTRODUCTION
Introducing yourself is much more than saying your name; it’s a way to connect with
someone new by exchanging words and often, physical contact. Introducing yourself to
strangers can be tricky because what you say depends entirely on the context. You may
introduce yourself differently depending on whether you are addressing an audience before
you give a speech, meeting someone at a networking event, or just starting a conversation
with a new person at a party. What is important is to introduce yourself in a way that is
appropriate and makes people like and remember you.
Introducing Yourself in Any Social Situation
1. Make eye contact: Eye contact shows that you're engaged in the interaction. Eye
contact is one way to connect with another human and show that the other person
has your attention. When you make eye contact, it shows that you are open and
engaged. If you're not comfortable looking straight into someone's eyes, stare at
the point between the eyebrows; she won't notice the difference. If you’re in a
group setting, make periodic eye contact with those around you.
2. Smile: It is important to keep a genuine, bright smile when you meet a new person.
Be genuinely happy to meet someone new and to share a positive experience and it
will help create a genuine smile. Including the upper part of your face in your smile
creates a more genuine and less fabricated smile.
Communication Skills (Practical) 1.4 General Conversation

3. Use appropriate body language: Your body language should communicate that
you are confident and at ease. Stand with your head high and your back straight,
being careful not to slouch. Mirror the body language of people around you. Also
mirror the pace of speech and tone of speech of those near you to built rapport.
Tips
• Keep your focus on the person you are meeting - give them the respect you would like
to receive.
• Avoid eating anything that might stick to your teeth.
• Don't look away or act distracted - it will make you look bored or uninterested.
• Don't speak when your mouth is filled with food.
• Focus on the positive. An introductory conversation is no time to say negative things
about yourself or someone else.
• Try to lighten the mood. Start out with a joke or a compliment.
• If your hands tend to get sweaty, wipe them on a napkin before beginning the
introduction.
- Let me introduce...
- I'd like you to meet...
- This is...
- Have you met...?
- I don't think you have met...
- By the way, do you know each other?
ANSWERING AN INTRODUCTION
• Glad to meet you!
• I've been waiting to meet you!
• Hello, my name is Susantika , what is your name?
• Hi Susantika my name is Yash, pleased to meet you.
GREETING SOMEONE AND ASKING THEM THEIR NAME
• Hello, I'm Prabhat what is your name?
• Hello, my name is Sangeeta nice to meet you.
• Can you tell me your name please?
• My name is Kirti Pandey, pleased to meet you.
IF SPOKEN WORDS ARE NOT UNDERSTOOD
• Teacher: Please tell me your name?
• Student: my name is Ayonija.
• Teacher: Am sorry I don't understand, please repeat it slowly for me
• Student: A-y-o-n-i-j-a .
**Hint if you still don't understand what they are saying ask them to spell it **
• Teacher: Am sorry I still don't understand, please spell it for me
• Student: A-y-o-n-i-j-a.
≈ Teacher: Thank you.
Communication Skills (Practical) 1.5 General Conversation

THE TWO PEOPLE WHO HAVE BEEN INTRODUCED BOTH SAY

• How do you do? (formal, semiformal)

• Hello! (informal)
• Pleased to meet you! (American version)
• Glad to meet you! (American version)
MEETING NEW PEOPLE

Using small talk will help you start a relationship and also find common interests to share
with your new found friends or colleagues. When talking to people like they like you to ask
questions and show an interest with what’s happening with their lives, family, pets and the
weather. Remember, people in general love to talk about the weather, political situations,
current affairs and new applications of mobile phones.
You will notice that most question words in English language start with ‘wh’. These ‘wh’
words are very useful when you meet new people: Who?, What?, Where?, When?, Why?,
How?, How long?
- Who’s that standing over there near the door?
- What do you do? (Used when asking about someone’s job)
- Where do you live?
- Do you know when the plane leaves?
- Why is the food late arriving?
- Can you please tell me how do I can get to Oxford Street? (asking someone for
directions).
- How long does it take you to get ready in a morning?
- Which train do I need to get for going to Manchester?
- What is the conversation about?
MEETING WITH STRANGER AT AIRPORT

• Mr. Vedant is waiting at the airport for a plane. He has more than forty-five minutes to
wait, so he decides to find a café and have a coffee. Inside the cafe it is almost full, so he
tries to find a seat and ends up making a new friend with a lady called Mrs. Prerna.
• Mr. Vedant: Excuse me, is this seat free?
• Mrs. Prerna: Yes.
• Mr. Vedant: Thanks. (Mr. Vedant sits down.)
Communication Skills (Practical) 1.6 General Conversation

• Mrs. Prerna: My name’s Mrs. Prerna it is nice to meet you.

• Mr. Vedant: Hi Mrs Prerna, my name is Mr. Vedant, it’s nice to meet you too.
• Mrs. Prerna: Where are you from, Mr. Vedant? You sound like you are not from England.
• Mr. Vedant: I’m from Thailand. I have been visiting my family in Manchester. How about
you?
• Mr. Vedant: Same as every day at this time on my way to work, as usual!
• Mr. Vedant: What do you do?
• Mrs. Prerna: I’m an English teacher. My students love learning English. How about you?
• Mr. Vedant: I’m also an English teacher, but I’m on holiday right now.
How Conversations Start: A lot of conversations often start like the one above. You ask
a person’s name, where they come from and their job. You can use the same methods in
many social situations to make small talk on transport, in a café, supermarket and even on
the street. There will be times when sometimes you will not understand everything that you
hear. It may not be always necessary to understand every word.
- What can I say when I don’t understand what is being said?
- Can you speak more slowly, please I don’t understand?
- Pardon?
- Sorry, what was that you just said?
- Am sorry would you mind repeating that, please?
- I’m sorry; I don’t fully understand what you have just said, what do you mean.
CONVERSATION BETWEEN TWO OLD FRIENDS MEETING BY CHANCE AT
A CAFE

• Ayonija: Hello Pratyush, how are you, it's been a long time since we last met?
• Pratyush: Oh, hi Ayonija. I have got a new job now and is going great. How about you?
• Ayonija: Not too bad.
• Pratyush: How often do you eat at this cafe?
• Ayonija: This is my first time my friends kept telling me the food was great, so tonight I
decided to try it. What have you been up to?
• Pratyush: I have been so busy with my new job that I have not had the time to do much
else, but otherwise, me and the family are all fine.
• Ayonija: Well, I hope you and your family have a lovely meal.
• Pratyush: Yes you too.
Communication Skills (Practical) 1.7 General Conversation

CONVERSATION ABOUT TWO PEOPLE ASKING EACH OTHER WHAT

THEY DO FOR A LIVING

• Akshay: Hello, my name is Akshay. It's nice to meet you.

• Devanshi: Hi, I'm Devanshi. It's my pleasure to meet you.
• Akshay: Am sorry. What was your name again?
• Devanshi: Devanshi.
• Akshay: So Devanshi, What do you do for a living?
• Devanshi: I work at the local school teaching English. What do you for a living?
• Akshay: I'm also an English teacher, but I am currently out of work.
• Devanshi: Sorry to hear that. It has been really nice talking to you.
• Akshay: Yes. It was a great pleasure meeting you.
CONVERSATION ABOUT TWO FRIENDS MEETING BY CHANCE AT A
MOVIE

• Saket: Hi Mansi, it's great to see you again.

• Mansi: Wow, it's great seeing you, How long has it been? It must be more than 6 months.
I'm doing good. How about you?
• Saket: Not too bad.
• Mansi: What movie are you and the family going to see?
• Saket: I came here to see the Shahrukh Khan’s movie. How about you?
• Mansi: I'm going to watch Terminator 4.
ASKING DIRECTIONS - CONVERSATION

• Himanshu: Could you tell how to get to Greens Town Mall?

• Bablu: Sure, Greens Town Mall is far to walk.
• Himanshu: Oh, really, I can not walk to the Greens Town Mall?
• Bablu: No, it is far. It is about 10 miles from here.
• Himanshu: OK, is there a bus I can take to Greens Town Mall?
• Bablu: Sure, there are a few buses that go to Greens Town Mall.
• Himanshu: Ah good. which I can take?
• Bablu: You can take bus number 5, 15 or 24. They all go to Greens Town Mall.
• Himanshu: Thank you, Do you know where I can get bus number 5, 15, or 24?
Communication Skills (Practical) 1.8 General Conversation

• Bablu: Sure, the buses stop on 4th street. You need to walk 2 blocks and than turn left.
You will see a candy store. The buses stop is in front of the candy store.
• Himanshu: Thank you. Do you know how often the buses come?
• Bablu: Yes, the buses comes every 10 minutes, and it takes about 30 minutes to get to
Greens Town Mall.
• Himanshu: Thank you, you are very helpful.
• Bablu: You are welcome. I am very happy to help you.
• Himanshu: Bye.
• Bablu: OK bye.
WAYS TO SAY AGREE

There are many diffident ways to say agree. Here are just some of the ways to say agree:
• Great Idea.
• You took the words right out of my mouth.
• I could not said it any better.
• I could not agree with you more.
• Our thoughts are parallel.
• We are in agreement.
• You got that straight.
• Great minds think alike.
• My thoughts exactly.
• We are of one mind.
• You got that right.
• I agree with you.
• We are in accord.
• You are so right.
• Affirmative.
• You got it.
• I concur it.
• I agree.
• Yup/Yes
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