Higher Nationals

Internal verification of assessment decisions – BTEC (RQF)

INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Programme title BTEC Higher National Diploma in Computing
Assessor Internal Verifier
Unit(s) Unit 10: Web Design and Development
Assignment title Online Hospital Management System
Student’s name
List which assessment Pass Merit Distinction
criteria the Assessor has
awarded.
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria awarded match
those shown in the assignment brief? Y/N

Is the Pass/Merit/Distinction grade awarded

justified by the assessor’s comments on the Y/N
student work?
Has the work been assessed
Y/N
accurately?
Is the feedback to the student:
Give details:

• Constructive?
Y/N
• Linked to relevant
Y/N
assessment criteria?
• Identifying opportunities
for improved performance? Y/N

Y/N
• Agreeing actions?
Does the assessment decision need
Y/N
amending?
Assessor signature Date

Internal Verifier signature Date

Programme Leader signature (if
Date
required)
 Confirm action completed
Remedial action taken

Give details:

Assessor signature Date

Internal Verifier
Date
signature
Programme Leader
Date
signature (if required)
Higher Nationals - Summative Assignment Feedback Form
Student Name/ID

Unit Title Unit 10: Website Design & Development

Assignment Number 1 Assessor
Date Received 1st
Submission Date
submission
Date Received 2nd
Re-submission Date
submission
Assessor Feedback:

LO1. Explain server technologies and management services associated with hosting and managing websites.

Pass, Merit & Distinction P1 P2 M1 M2 D1

Descripts
LO2. Categorise website technologies, tools and software used to develop websites.

Pass, Merit & Distinction P3 P4 M3 D1

Descripts

LO3. Utilise website technologies, tools and techniques with good design principles to create a multipage
website.
Pass, Merit & Distinction P5 P6 M4 D2
Descripts

LO4. Create and use a Test Plan to review the performance and design of a multipage website.
Pass, Merit & Distinction P7 M5 D3
Descripts

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

 Internal Verifier’s Comments:

Signature & Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and grades decisions have
been agreed at the assessment board.

Assignment Feedback
Formative Feedback: Assessor to Student

Action Plan

Summative feedback

Feedback: Student to Assessor

Assessor signature Date

Student signature Date

Pearson
Higher Nationals in
Computing
Unit 10: Web Design and Development
Assignment 01
General Guidelines

1. A Cover page or title page – You should always attach a title page to your assignment. Use previous page as
your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printed on A4 sized papers. Use single side printing.
5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.

Word Processing Rules

1. The font size should be 12 point, and should be in the style of Time New Roman.
2. Use 1.5 line spacing. Left justify all paragraphs.
3. Ensure that all the headings are consistent in terms of the font size and font style.
4. Use footer function in the word processor to insert Your Name, Subject, Assignment No, and Page Number
on each page. This is useful if individual sheets become detached for any reason.
5. Use word processing application spell check and grammar check function to help editing your assignment.

Important Points:

1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the compulsory
information. eg: Figures, tables of comparison etc. Adding text boxes in the body except for the before
mentioned compulsory information will result in rejection of your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late submissions will not be
accepted.
3. Ensure that you give yourself enough time to complete the assignment by the due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as illness, you may apply
(in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You will then be asked
to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using HARVARD
referencing system to avoid plagiarism. You have to provide both in-text citation and a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade could be reduced to A
REFERRAL or at worst you could be expelled from the course.
11. If you are proven to be guilty of plagiarism or any academic misconduct, your grade could be reduced to A
REFERRAL or at worst you could be expelled from the course.
Student Declaration

I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present it as my own
without attributing the sources in the correct way. I further understand what it means to copy another’s work.

1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of the Pearson UK.
3. I know what the consequences will be if I plagiaries or copy another’s work in any of the assignments for this
program.
4. I declare therefore that all work presented by me for every aspects of my program, will be my own, and
where I have made use of another’s work, I will attribute the source in the correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding agreement
between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is not attached to the
attached.

Student’s Signature: Date:

(Provide E-mail ID) (Provide Submission Date)
Assignment Brief
Student Name /ID Number

Unit Number and Title Unit 10- Web Design and Development

Academic Year 2021/2022

Unit Tutor

Assignment Title Online Hospital Management System

Issue Date

Submission Date

IV Name & Date

Submission Format:
Part 1.
Report- Submit a professional report with approepriate report formattimg and guidelines followed. All the
research data should be referenced along with in-text citations using Hrvard referencing syste.

Part 2
A fully functional web solution

Unit Learning Outcomes:

LO1 Explain server technologies and management services associated with hosting and managing
websites.
LO2 Categorise website technologies, tools and software used to develop websites.
LO3 Utilise website technologies, tools and techniques with good design principles to create a multipage
website.
LO4 Create and use a Test Plan to review the performance and design of a multipage website.
Assignment Brief and Guidance:

Assignment Brief
Scenario.
‘Apex Design Works’ is a leading web design and marketing company. They are focusing on helping
businesses communicate more effectively and build their business through a creative design. Assume
that, you work as an apprentice web developer for Apex Web Design and marketing company. As part of
your role, you have been asked to create a Website for the following organization .
Arogya Health Care hospital currently uses a manual system for the management and maintenance
of critical information. The current system requires numerous paper forms, with data stores spread
throughout the hospital management infrastructure. Often information (on forms) is incomplete, or
does not follow management standards. Multiple copies of the same information exist in the
hospital and may lead to inconsistencies in data in various data stores. There are number of
documents to be maintained in the Health Care hospital and this information typically involves;
patient personal information and medical history, staff information, room and ward scheduling,
staff scheduling, operating theater scheduling and various facilities waiting lists. All of this
information must be managed in an efficient and cost wise fashion so that the resources can be
managed effectively. The reception module handles various inquiries about the patient's admission
and discharge details, and the patient's movements within the hospital.
Assume that you are the web developer hired by the Health Care Hospital, to propose, and
engineer a low cost but yet powerful and complete Hospital Management System (HMS) for the
scenario given above. Suggest and implement important functionalities and features to the system
by identifying system functionalities.

The new system is to control the following information

• patient information
• room availability
• staff and operating room schedules
• patient invoices

Develop a web based solution for the above scenario and produce a report covering the following
tasks.

Task 1 - Server technologies and management services associated with hosting and managing
websites (LO1)

1.1 Explain and differentiate the different web technologies such as communication protocols, server
hardware, operating systems and web server software with regards to designing, publishing and
accessing the Hospital Management System (HMS).
1.2 Identifry and define the types of DNS and the uses of it, with clarifications on how domain names are
 structured. Review the effect of search engines on website performance. Provide evidence-based
support for improving a site’s index value and rank of the Hospital Management System (HMS)
through search engine optimization.
1.3 Identify and explain the common web development technologies and frameworks. Explain the tools
and techniques chosen to develop the above web application and justify your choice by providing
valid evidences.

Task 2 - Categories website technologies, tools and software used to develop websites (LO2)

2.1 Considering the requirments given in the above scenario define the relationships between front-end
and back-end website technologies and discuss how the front-end and the back-end relate to
presentation and application layers.
2.2 Discuss the differences between online website creation tools and custom-built web sites by
considering the
design flexibility, performance, functionality, User Experience (UX) and User Interface (UI).
Evaluate the tools and techniques available to design the web application gicven in the scenario.
.
Task 3 - Utilize website technologies, tools and techniques with good design principles to create a
multipage website (LO3)

3.1 Design a suitable web application solution for the given scenario using PHP, JS and MySQL
(Screenshots of important code lines with proper comments and user interfaces filled with sample data
must be attached to the documentation). Apply a database design for the proposed system and provide
the well normalized database design of the proposed system. Provide evidences of the design,
multipage website supported with fidelity wireframes and a full set of client and user requirements.
3.2 Compare and contrast the multipage website created to the design document. Use your design
document with appropriate principles, standards and guidelines to produce a branded, multipage
website supported with realistic content and Critically evaluate the web design ,development process
against your design document analyisng any technical challenges you faced during the development.

Note - Synthesize client and the server-side functionalities in the proposed design.

Task 4 - Create and use a Test Plan to review the performance and design of a multipage website
(LO4)

4.1 QA process is expected to discover design issues and development errors while testing a product’s
user interface (UI) and gauging the user experience (UX). Evaluate the Quality Assurance (QA)
process and review how it was implemented during your design and development stages.

4.2 Create a suitable test plan for the developed system and critically evaluate the results of your Test
Plan . Include a review of the overall success of your multipage website; use this evaluation to
explain any areas of success and provide justified recommendations for areas that require
improvements.
 Grading Rubric
Grading Criteria Achieved Feedback

LO1 Explain server technologies and management services associated with

hosting and managing websites

P1 Identify the purpose and types of DNS, including explanations on how

domain names are organized and managed.

P2 Explain the purpose and relationships between communication protocols,

server hardware, operating systems and web server software with regards to
designing, publishing and accessing a website.
M1 Evaluate the impact of common web development technologies and
frameworks with regards to website design, functionality and
management.
M2 Review the influence of search engines on website performance and
provide evidence-based support for improving a
site’s index value and rank through search engine optimization.
D1 Justify the tools and techniques chosen to realize a custom built
website.

LO2 Categories website technologies, tools and

software used to develop websites

P3 Discuss the capabilities and relationships between front-end and back-end

website technologies and explain how these relate to presentation and
application layers.
P4 Discuss the differences between online website creation tools and custom
built sites with regards to design flexibility, performance, functionality, User
Experience (UX) and User Interface (UI).

M3 Evaluate a range of tools and techniques available to design and develop

a custom built website.
LO3 Utilize website technologies, tools and techniques
with good design principles to create a multipage
website

P5 Create a design document for a branded, multipage website supported

with medium fidelity wireframes and a full set of client and user
requirements.
P6 Use your design document with appropriate principles, standards and
guidelines to produce a branded, multipage website supported with realistic
content.
M4 Compare and contrast the multipage website created to the design
document.

D2 Critically evaluate the design and development process against your

design document and analyse any technical challenges.
LO4 Create and use a Test Plan to review the
performance and design of a multipage website

P7 Create a suitable Test Plan identifying key performance areas and

use it to review the functionality and performance of your website.
M5 Evaluate the Quality Assurance (QA) process and review how it was
implemented during your design and development stages.
D3 Critically evaluate the results of your Test Plan and include a review of
the overall success of your multipage website; use this evaluation to
explain any areas of success and provide justified recommendations for
areas that require improvement.
 Observation Sheet

Activity Activity Learning Feedback

No Outcome (Pass/ Redo)
1 Explain server technologies and LO1
management services associated
with
hosting and managing websites.
2 categorize website technologies, LO2
tools and software used to develop
websites.
3 Utilize website technologies, tools LO3
and techniques with good design
principles to create a multipage
website.
4 Create and use a Test Plan to review LO4
the performance and design of a
multipage website.

Comments:

Assessor Name :…………………………………………….

Date :…………………………………………….
Assessor Signature :…………………………………………….

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What is DNS
The Domain Name System (DNS) is a directory of names that matches with numbers, the numbers
are the IP addresses which computers use to communicate with each other. The DNS is a protocol
which uses the TCP/IP protocol set. It helps convert URLs into IP addresses that computers use to
identify each other on a network, it is a system that matches names with numbers like a phonebook
does. With a DNS you do not need to have the IP address of everyone, you connect to a Domain
name server, which holds a large database of domain names and translates them to IP addresses .
So, when you type in a website like www.google.com for example, your internet service provider
will request the DNS linked with the domain name and then translates it into an IP address that a
computer understands then will direct you to the correct website. If you have previously visited the
website, the computer will first check the cache to see if it has already visited the website before, if
not it will do a DNS query to find the website. (ukessays.com, 2020)

The purpose of DNS Server

The purpose of DNS is to translate a domain name into the appropriate IP address. This is done by
looking up the dns records of the requested domain. There are typically eight steps in this DNS
lookup process that follow the information path from the originating web browser to the DNS
server and back again. In practice, DNS information is often cached to reduce the DNS lookup
response time.

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What is the types of DNS Server
 Resolver

A resolver is the first stop in a DNS query, this acts as the middle link between the client and a DNS
nameserver, once a DNS query has been sent from the client a recursive resolver will bring back
cached data if it is found in the cache, or it will send a request to a root nameserver, then another
request to a TLD (Top Level Domain) nameserver and then a last request to an authoritative
nameserver. If the recursive resolver does not have the website that is requested in its cache, then it
will go through the process of getting the IP address of the website wanted and return it. It will then
store this IP address in its memory for a period time. The period of time that it is stored in the
memory is chosen by the owner of the domain by using a setting called time to live 2, in which how
long the website stays in the cache’s memory for. (ukessays.com, 2020)

 Iterative

The iterative DNS query will query a DNS server for information on a website, the user will enter a
website they are trying to find and then the resolver may provide an answer from the cached
memory or will ask another DNS server if they have the answer by returning the address of that
DNS server, if it cannot return a definitive answer it will ask the next server. The query will start at
the root server and then go down the levels according to its referrals that it receives. (ukessays.com,
2020)

 Root servers

The root name server for the DNS records is a server that has a big role in the translating of a
domain name into an IP address for a computer, they answer requests made in the root zone of the
DNS. The servers can answer queries records which are cached in the root zone. They can also
divert other requests made onto the TLD server.

 TLD (Top Level Domain) nameserver

The TLD nameserver is referring to the last part of a domain name, the part after the dot. TLDs
made up into two categories, a country TLD and industries TLD. For example .FR for France
and .GOV for governments websites. The TLD is the highest level of domain names in the root
zone of the DNS for the internet. For the other domains in lower levels, it is the last section of the

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domain name 1. The managing of the TLD nameservers is take care of by the IANA (Internet
Assigned Numbers Authority) which is a part of the organisation ICANN. (ukessays.com, 2020)

 Authoritative nameservers

An authoritative nameserver provides answers to an original DNS query. It does not provide
answers of websites from the cached memory 3. The Authoritative nameserver provides answers to
the recursive DNS nameservers with IP mapping of the website (or other server) searched for. The
authoritative name server holds the records for domain names, these can be either A, CNAME, MX,
NS, SOA or TXT records. An example could be if a DNS server in a network has stored a record
for a website for example www.example.co.uk, then it would be that this DNS server is the
authoritative server for the example.co.uk domain. (ukessays.com, 2020)

the purpose and relationships between communication protocols, server

hardware, operating systems and web server software with regards to designing,
publishing and accessing a website

There are protocols which are used in both the front and back end website technology. These
protocols are found in the application layer of the OSI 7-layer model.

HTTP (Hyper Text Transfer Protocol) – this protocol determines how resources are transferred
across the internet. HTTP is used to deliver data on the internet, it provides a regulated method for
computers to be able to communicate with one another. HTTP is an application protocol which runs
on top level of the TCP/IP. The HTTP protocol uses port 80.

HTTPS (Hyper Text Transfer Protocol Secure) – is a secure protocol that encrypts the data that is
being sent over the website that it is on. It encrypts the data by exchanging keys with the customer
and the website, this encrypts the data so that then if it is intercepted and stolen it cannot be
decrypted unless they have the keys from the owner and customer.

FTP (File Transfer Protocol) – is mainly a standard protocol of Network which is used to transfer
data from client to host or one server to another server, it uses a client-server architecture. When
creating a website, you will use the FTP protocol to upload your created and completed web pages
to the web server, this is normally done through the FTP protocol using a program such as FileZilla.
The port numbers used by this are 20 for data and 21 for control. (ukessays.com, 2020)

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SMTP (Simple Mail Transfer Protocol) – The mail protocol uses the SMTP protocol to send emails
on the internet, it only sends the mail from one user to another. To receive the emails, then the
POP3 protocol is used to collect the mail from the receiver. This protocol works with the Mail
Transfer Agent (MTA) protocol to send your communication to the correct computer and email
inbox. The port number used by SMTP is 25.

Apache is the most commonly used web server software on the market 6. Apache is an open source
software and is maintained by a community of developers whilst being backed by the Apache
Software Foundation. Apache is a good software to use on a web server as it is free to use and
download and is most often used on Linux servers. Microsoft have their own web server software
called IIS (Internet Information Services) it is not free like Apache and requires a license and will
only runs on its windows operating systems. The Microsoft software comes with a tidy but takes
some time getting used to GUI, it comes with a panel to manage the connected servers, but
everything is one place to is very easy to manage. (ukessays.com, 2020)

It also comes with good security features such as the TLS certificate management and binding for
enabling HTTPS and SFTP on to your websites. It also has software patches which are regularly
rolled out to keep up with the latest security threats in the world. The security features in
Microsoft’s software help to keep websites on the servers up and running and keep down time to a
very low level, this will help company’s keep their financial losses down if their website does get
attacked.

Most companies will use severs to host their websites on, it is not essential but is recommended as
servers are needed to run all day every day of the year. A server needs to be reliable more reliable
than workstations in a business as they are always on. The main job of a web server is to deliver the
content of a hosted websites on the internet to the client. All computers that host websites must have
web server programs, the most widely used web server program is Apache. Any computer as long
as it is connected to the internet can be used as a web server as long as it has the appropriate
software installed. Web servers typically host many websites, some only host a few. Servers that
host multiple websites are called shared host while servers that host a website for a single company
or person is call a dedicated host, these dedicated host are appropriate for websites with a high
volume of traffic and sites that require custom server modifications. (ukessays.com, 2020)

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The capabilities and relationships between front-end and back-end website
technologies and how these relate to presentation and application layers.

In web applications, the term front end refers to the code executed in the browser, and back end to
code being executed on the web server. Front end is often being called client side and back end as
server side. Browsers can execute code in the form of JavaScript, using HTML for presentation and
CSS for styling. Back-end is much more versatile, it can be programmed in a lot of different
languages, the most popular being PHP, Ruby, ASP.NET and JavaScript (Node). The back-end

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development will store the data needed to host a website on servers, the application and a database.
To be able to make the server, application and database all to be able to work and talk together, a
server-side language is used.

The database in a website is very important as it stores data and is needed in the development of
websites. A commonly used database is MySQL 8 it is used by many of the big companies and
brands in the world such as Google, Facebook and PayPal. MySQL works by creating a database
for storing and manipulating data, then clients can make request by typing in specific SQL
statements on MySQL and then the server’s application will respond with the requested information
and appear on the client’s side browser.

The back-end development of a website will have the language, database, security and backup side
of it covered. The database of a website will be used in a query when someone is for example
searching for hotel within a certain town, the database is responsible for accepting the query made
by someone then it will find the data requested in the database and then return it to the user that has
searched for it on a website.

The security side of the back-end development is critical in keeping data and sensate information
safe. It is important that users are logging in using the HTTPS protocol whilst doing any
development as this will encrypt the information and cannot be intercepted by hackers. It is also
important that the HTTPS is used on any websites that use credit card information as this will
ensure that the information is not intercepted by hackers and will give the user confidence to use
websites that use this protocol, for example if they are shopping 84% of users 7 would abandon
their purchase if they cannot see that the HTTPS protocol is not being used by the website. Google
will rank sites higher in their search results if a site uses the HTTPS protocol, so it is better to use it
in terms of getting your website higher up in the search results.

The front end of a website is what happens in front of you, for example a browser will show you
what you have searched in the browser. Part of the front-end development is the language html, this
used along with CSS and JavaScript will help to build the front end of a website. The websites
pages are created using these coding standards, they are styled to the way that a customer would
want by the developer. A web developer is the person or team that create the pages of a website that
we see on the screen, they are able to create websites without using any back-end coding or
databases and these are called static websites. These static websites are used to show information
for a website that does no need constant updating for example, a restaurant could have a static

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website to just show the menus and location maybe. They do not need data to be stored in a
database, as the website may not need updating for a long period of time.

The presentation layer in the OSI model is responsible for translating data, encryption between
applications and data compression. When data is passed through the HTTPS protocol on a browser,
the data is encrypted as to keep it secure from people trying to hack and intercept it when it is
transmitted over the internet. When this occurs the two devices that are talking to each other, for
example when someone buys something off the internet, the HTTPS protocol is used to keep credit
card information safe. When this happens the buyer and the seller will exchange keys to encrypt the
data that is being transmitted, and this means that only these two can encode the data and then
decode it in to a readable format, to keep it secure even if it does get intercepted by a hacker, they
cannot retrieve any information from the hacked data as they do not have a key to decode it. The
presentation layer is also used when building a website, HTML, CSS and JavaScript are used to
connect the user interface with the back end of the website.

In the application layer the FTP protocol is used in this layer to transfer files between the server and
the client over a network, this is used when upload files to a web server to host a website for
example. The application layer is what provides the interface of the applications and network, it is
the only layer that deals with the user that is using the computer. This is also where the DNS
protocol is used as well, there are many other protocols that are used in the application layer and
they include the SMTP, Telnet and TFTP. Applications that are run on a computer are using this
layer as this hosts the applications that run on computers, when accessing the internet they are used
there. The mail protocol is on the application layer and uses the SMTP protocol to send emails on
the internet, then to receive emails the protocol used is the POP3 protocol. The Telnet protocol is
also on the application layer, and this protocol is used to access a device remotely.

Online website creation tools and custom-built websites

Using a template for creating a website is an easier way of creating your own website than building
from scratch, there are many different sites that will have many different templates that will help in
giving a starting point to making a website. The custom-built websites offer themes as well as
templates to give you more range of choice when creating your website, this will help you in

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creating the website. Using this method will help you to create a website easily and faster than
building from scratch, but there are drawbacks in using this method. One drawback is that lots of
companies may use this method and if there are many companies in the same sector of business
doing this, you do run the risk of other websites looking very similar. But then on the other hand it
is a much quicker and easier way than building from scratch as everything is there on the creation
tools for you to use.

When a website is created using an online service the user experience may be not be as good as a
custom-built site as you will be restricted in the way you can lay out your website on their tools.
You may want to change the flow of your website using the tools but may be limited in what you
are doing by the service itself, for example if you wanted a user using your website to get from one
page to another in your way, but then find out you are unable to achieve this using the method of
the online creation tools, then this will have a negative impact on the users experience in using the
website. But when a site is custom built to order the user is able to put the website in the way that
they want it to work and then the user experience is as they expected and what works best.
(ukessays.com, 2020)

Using a custom built website is more efficient in its performance of the website as it will only have
the code that is needed to run the website and nothing extra like the online creation services do, the
online creation tools will have lots of extra code added into it to help the user achieve its website
whilst making it very easy to use. Doing it in this way will add more code than necessary and will
affect the performance of the website. The flexibility in custom built website is much better than the
online services as you can add anything and move anything you want in a custom built one, the
online creation services limit users in their flexibility of websites and this can be very frustrating.
(ukessays.com, 2020)

A custom-built website will always be available on all devices such as computers, phones and
tablets and working correctly, showing the site on different devices is very important these days as
lots of people use their tablet and phones to look at websites on the go. Have a custom-built website
will ensure that the site is optimised for use on both of these devices, this will ensure that the user
interface is as it should be when the developers made the website. When using an online creation
service this may not always be part of the normal service and may require extra costs to be able to
view in mobile format. They will also normally be higher up in the search results in google as the
site is optimised to be higher up in the search, by using the key words and structuring the website
correctly it will help.

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Using an online service will benefit a user in that once their website is up and running, they do not
have to worry about the security side of things, as this will be looked after by the service you have
chosen. Also, the data storage and maintenance are taken care of by the company, so the user can
then concentrate on other things. This is an issue which needs takin care of when using a custom-
built website, as there will be additional costs for the data storage with the need of hard drives to
store the data on. Support is also a key component of a website too, the ongoing support from a
custom-built site is always there from the company that you have used. But using an online service
the support will not be as good as the custom-built providers and they can provide more personal
support better than an online service can. (ukessays.com, 2020)

S.A Hasantha Indrajith Dissanayaka - 14-