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Programme title BTEC HND in Computing

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Unit 06: Managing a Successful Computing Project
Unit(s)
Managing a Project on the environmental impact of digital transformation
Assignment title

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Higher Nationals – Summative Assignment Feedback Form
Student Name/ID

Unit Title Unit 6 Managing a Successful Computing Project

Assignment Number 1 Assessor

DateReceived1stsub
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mission
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Assessor Feedback:

LO1.Establish project aims, objectives and time frames based on the chosen theme

Pass, Merit & Distinction P1 P2 P3 M1

Descripts
LO2. Conduct small-scale research, information gathering and data collection to generate knowledge

to support the project

Pass, Merit & Distinction P4 M2 D1

Descripts

LO3. Present the project and communicate appropriate recommendations based on meaningful conclusions
drawn from the evidence findings and/or analysis.
Pass, Merit & Distinction P5 P6 M3 D2
Descripts

LO4. Reflect on the value gained from conducting the project and its usefulness to support sustainable
organisational performance
Pass, Merit & Distinction P7 M4 D3
Descripts

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 Assignment Feedback
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 Pearson
Higher Nationals in
Computing
Unit 6: Managing a Successful Computing Project

General Guidelines

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 1. A Cover page or title page – You should always attach a title page to your assignment. Use previous page as
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REFERRAL or at worst you could be expelled from the course

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 Student Declaration

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Higher National Diploma in Computing

Assignment Brief
Student Name /ID Number

Unit Number and Title Unit 6: Managing a Successful Computing Project

Academic Year 2021/20222018

Unit Tutor

Assignment Title Managing a Project on the environmental impact of digital transformation.

Issue Date

Submission Date

IV Name & Date

Submission Format:
The submission should be in the form of an individual report written in a concise, formal business style
using single spacing (refer to the assignment guidelines for more details). You are required to make use
of headings, paragraphs, and subsections as appropriate, and all work must be supported with research
and referenced using Harvard referencing system. Please provide in-text citation and a list of references
using Harvard referencing system.

Please note that this is an individual assessment and your report should include evidences to that you
have conducted a research to collect relevant data individually.

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 Unit Learning Outcomes:
LO1 Establish project aims, objectives and timeframes based on the chosen theme.

LO2 Conduct small-scale research, information gathering and data collection to generate knowledge to
support the project.

LO3 Present the project and communicate appropriate recommendations based on meaningful
conclusions drawn from the evidence findings and/or analysis.

LO4 Reflect on the value gained from conducting the project and its usefulness to support sustainable
organizational performance.

Assignment Brief and Guidance:

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 Research Theme: The environmental impact of digital transformation Research

Topic: The impact of digital endpoint devices and ways to reduce environmental damage.

“The amount of data created and stored globally is expected to reach 175 Zettabytes by 2025, a six-fold
increase from 2018. This will demand additional hardware and power consumption, which; in turn, will
increase the environmental impact of the digital sector and there is already increasing attention on the
environmental footprint of ICT equipment and services as they become more widespread in all aspects
of human life. It is the responsibility of everyone to take action in addressing the challenges of climate
change, as professionals we must also seek ways that the digital sector can play its part. While digital
technologies are one of the sectors that have achieved greater efficiency; achieving about 100 times
more computation power from the same amount of energy per decade, it remains unsustainable. The
sector must continue to seek ways in which it can continue to support and drive innovation while
addressing the global climate emergency for a greener and fairer future.”.(Pearson, 2022)You are
expected to carry out small-scale research in order to explore the impact of digital endpoint devices
and ways to reduce environmental damage, from the standpoint of a computing professional. The
research that you carry out can be based on an organization that you have access to gather sufficient
information to investigate the environmental impact of digital transformation.

The report should include,

 A comprehensive project management plan

 Evaluation of data collection methods and data analysis tools and/or techniques should be
provided
 Appropriate recommendations should be provided
 Reflect on the value gained from conducting the project and its usefulness to support sustainable
organisational performance

TASK – 01

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 1.1 Define the scope of the project and devise aims and objectives of the project that you are going to
carry out. You also should include a brief introduction to the selected company, digital endpoint
devices they use and the impact of them to the environment, explanation to the project and other
relevant information about the research.

1.2 Produce a comprehensive project plan including the following.

 Cost, scope, time, quality, communication, risk, and resources management plan
 Comprehensive Work Breakdown Structure (WBS) with clearly defined activities and
milestones
 Gannt chart to illustrate project schedule with realistic time allocated for each activity and
clearly defined deadlines for milestones.

TASK – 02

Carry out a research to investigate the impact of digital endpoint devices and the ways to reduce
environmental damage’ by applying appropriate qualitative and quantitative research methodologies
and critically evaluate the reliability, accuracy and the appropriateness of the research methods
applied. your answer also should include a critical evaluation of the project management process and
a justification to the selected research methodologies.

TASK – 03
3.1 Analyse research data collected to support your research project using appropriate tools, techniques
and critically evaluate how selected tools, techniques uphold authenticity and the accuracy of the
data collected.
3.2 Draw valid conclusions and recommendations from the research data analysed and communicate
your recommendations to the top management of the organization through an action plan. The
action plan should include a justification to the recommendations suggested.

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 TASK – 04
Reflect on the objectives of the project and your own learning experience gained through following a
quality research and the project management process. Critically evaluate the ways in which the
research project carried out supports the organization to sustain its performance while reducing
environmental damage and how the project specifically supported you to improve your own learning
and performance .

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MSCP/2021/22/Remote working
 Grading Rubric
Grading Criteria Achieved Feedback

LO1 Establish project aims, objectives and timeframes based on the chosen
theme
P1 Devise project aims and objectives for a chosen scenario.

P2 Produce a project management plan that covers aspects of cost, scope,

time, quality, communication, risk and resources.
P3 Produce a work breakdown structure and a Gantt Chart to provide
timeframes and stages for completion.
M1 Produce a comprehensive project management plan, milestone schedule
and project schedule for monitoring and completing the aims and objectives
of the project.
LO2 Conduct small-scale research, information gathering and data collection
to generate knowledge to support the project

P4 Carry out small-scale research by applying qualitative and

quantitative research methods appropriate for meeting project aims and
objectives.
M2 Evaluate the accuracy and reliability of different research methods
applied.
D1 Critically evaluate the project management process and appropriate
research methodologies applied.

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LO3 Present the project and communicate appropriate recommendations
based on meaningful conclusions drawn from the evidence findings and/or
analysis

P5 Analyse research and data using appropriate

tools and techniques.
P6 Communicate appropriate recommendations as a
result of research and data analysis to draw valid and meaningful
conclusions.
M3 Evaluate the selection of appropriate tools and techniques for accuracy
and authenticity to support and justify recommendations.

D2 Critically evaluate the research and data analysis tools used in the
project development stages..
LO4 Reflect on the value gained from conducting the project and its
usefulness to support sustainable organisational performance
P7 Reflect on the value of undertaking the research to meet stated objectives .
and own learning and performance.
M4 Evaluate the value of the project management process and use of quality
research to meet stated objectives and support own learning and
performance.
D3 Critically evaluate how the project supports sustainable
organisational performance.

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 How to Use Digital Endpoint Devices to Reduce
Environmental Damage in Birth and Death
Registration Office in Kurunegala Hospital.

S.A.H.I Dissanayaka
SECTION A

1.1 Introduction to the Organization

Birth and Death Registration Office is located at Kurunegala Teaching Hospital. It has a
room where birth and death certificates are stored. It has certificates from the year 1920
till date. Over the years since the 1920s, there have been over a billion copies of its
original certificates. The Additional District Registrar's office issues attested originals of
birth and death certificates to persons requesting the certificates.
About ten officers including two doctors are working in the office and two officers are
working in connection with issuance of certificates and amendment certificates. Several
other officers are working in the record room maintaining and searching the originals of
certificates.

View:
Helping the public protect their rights through registration.

Mission:
Our mission is to register births and deaths important events in people's lives, preserve
those records and issue certified copies upon request and thereby make them available to
the public. Help protect your rights.
2. Project Definition
2.1 Topic
“How to use digital end-point devices to reduce environmental damage in Birth and
Death Registrar Office in Kurunegala”
2.2 Purpose
The purpose of this research is to determine how to use digital end point device to
reduce environmental Damage in in Birth and Death Registrar Office in
Kurunegala.
2.3 Objectives
Main aim of this study is to reduce environmental damage using digital endpoint
devices in Birth and Death Registrar Office in Kurunegala.

S.A.H.I Dissanayaka
 specific objectives –
1. To identify the impact of email based verify system to environmental damage.
2. To identify the impact of digital certificate printing system on environmental
damage
3. To identify the impact of digital application system on environmental damage

2.4 Scope
The Scope of this research is the applicants who come to the Birth and Death
Registrar Office in Kurunegala. About 300 applicants come to the office on average
every day
2.5 Deliverables
Birth and Death Registrar Office has many purposes, but issuing verified certificates
is one of the main purposes. The Registrar General Head Office uses a database with a
server that holds scanned copies of certificates. The Additional District Registrar
offices use to log in to their system and access the server and hence print certificates.
There are 200 applicants come to the Registrar Office in Kurunegala daily in average.
Hence there are 200 applications are completed in average few are wasted due to
incomplete submission. Hence daily 200 applications are collected in Registrar
Office. These applications are stored in the Registrar office for Audit and it collects
lots of paper waste, causing environmental damage.
Deliverables of this research project, to reduce the environmental damage by
introducing digital application system in order to prevent waste of paper application.
Also, by introducing digital billing system in order to prevent waste paper billing
books. And last by introducing e-mailing system to send e-mails without printing
certificates to reduce environmental damage.
3. Business Case
3.1 Benefits:
The benefits of this research are,
 Reduce environmental damage by using computerized system.
 Reduce environmental damage by using digital application.
 Reduce environmental damage by sending e-papers using emails.

S.A.H.I Dissanayaka
3.2 Timescale:

4. Project Roles and Responsibilities

Successful projects are usually the result of careful planning and the talent and
collaboration of a project team. Projects can’t move forward without each of its key
team members, but it’s not always clear who those members are, or what roles they
play. Here, we’ll explain five project team roles – project manager, project team
member, project sponsor, executive sponsor and business analyst – and describe each of
their responsibilities. Project manager responsibilities towards the project
(villanovau.com, 2022)
Project Manager
The project manager is primarily responsible for the successful completion of a project.
The project manager’s role is to ensure that the project proceeds within the specified
time frame and under the established budget while achieving its objectives. Project
managers make sure that projects are given sufficient resources while managing
relationships with contributors and stakeholders.

Project Manager Responsibilities

Project manager responsibilities may include:

- Developing a project plan

- Managing deliverables according to the plan
- Recruiting project staff
- Leading and managing the project team
- Determining the methodology used on the project
- Establishing a project schedule and determining each phase
- Assigning tasks to project team members
- Communicating with upper management
Project Team Member
Project team members are the individuals who actively work on one or more phases of
the project. They may be in-house staff or external consultants, working on the project
on a full-time or part-time basis. Project team member roles can vary according to each
project.

S.A.H.I Dissanayaka
Project Team Member Responsibilities
Project team member responsibilities often include:

- Contributing to overall project objectives

- Completing individual deliverables
- Providing expertise
- Working with users to establish and meet business needs
- Documenting the process
5. Initial Project Planning
5.1 Assignments
Work Breakdown Structure Chart

Implementing Web Application to Submit

application, Issue e-Recipt and Send e-mail

Product
Design Development Hardware Testing
Launch

Database
Logical Design Testing Unit testing
Server

Network
Database Final Release
Switch

Internet
Connection

5.2 Schedule:

S.A.H.I Dissanayaka
SECTION B
Chapter 01 – Introduction and Research Questions & Objectives
1.1 Background study of the research
1.2 Introduction to the Organization
This office is established to register births and deaths of people and print them. The
scope of this research is the applicants who regularly visit Kurunegala birth and death
registrar office. On an average, about 200 applicants visit the registrar's office daily.

The main objective of this study is to reduce the environmental damage caused by the
use of digital endpoint devices at the Kurunegala Birth and Death Registrar's Office.

1.3 Scope of the Research

The Scope of this research is the applicants who come to Birth and Death Registrar
Office in Kurunegala regularly. There are about 200 applicants come to the Office
daily in average.

1.4 Research Objectives

Main aim of this study is to reduce environmental damage using digital endpoint devices
in Birth and Death Registrar Office in Kurunegala

Specific objectives –
- To identify the impact of email based verify system to environmental damage
- To identify the impact of digital application system on environmental damage
- To identify the impact of digital billing system on environmental damage

Chapter 02 – Literature Review

S.A.H.I Dissanayaka
2.1 Introduction
Every Birth and Death Registrar Office uses a book for the applicants’ details are
recorded in this Book. Since all the details are recorded in a book, it cost paper which
leads to environmental damage.
Every applicant should submit an application in order to get a copy of a Birth and Death
Certificate. These applications are papers and paper cause environmental damage.
All the certificates are printed using a printer or a photocopy machine. Certificates are
printed in A4 sized paper These papers are certified by Additional District Registrar
Officer and issued to the applicant. Most of the time these certificates are used to verify
person’s date of birth, mother’s name, father’s name, etc. in the end all these certificates
are stored in a file somewhere in an office inside a cupboard. Finally, certificates are
stored and there isn’t any much of a use other than verifying. Hence these papers are
wasted and caused environmental damage.

- Implementing Computerized System.

Currently, the information provided by the applicant is computerized and then printed and
given to the relevant persons. All paper costs and printing costs for the same are issued by
the Registrar General's Department. By implementing a digital based application, all
paper costs and printing costs and other transportation costs are minimized. Can be taken
and environmental damage can also be reduced. Therefore, implementation of a web
based digital application where the government officials can request information from the
applicant to fill the application and issue the certificate in a preferential manner. It can
reduce the use of paper and reduce environmental damage.

- Introducing Online Application System

In present the registrar office issues a receipt from a receipt book where it has two copies,
one is given to the applicant, and the receipt is used to verify the applicant. The current
system uses one receipt for one application this cause a large number of paper waste.
Hence introducing an online application system can reduce this paper waste.

- Introducing e-mail System

The printed certificates are used to verify person’s name, date of birth, mother’s name,
father’s name, etc. After verifying the certificates are stored in a file inside a cupboard. It
requires space. Sometimes it gets confused if a person changes his or her name after

S.A.H.I Dissanayaka
submitting file. The applicant should come to the Registrar Office in order to request a
certificate, and take the certificate back to where it needs. But using e-mail system, the
applicant doesn’t have to come to the registrar office. The government officers can send a
verified email to preferred receiver to verify their certificate.

Chapter 03 – Research Methodology

Conceptual Framework

Introducing
Computerized
System

Introducing
Environmental
Online
Damage
Application

Introducing E-
mail System

Research Type
The research type is Quantitative. Quantitative research is the process of collecting and
analyzing numerical data. It can be used to find patterns and averages, make predictions,
test causal relationships, and generalize results to wider populations.

What is Qualitative Research?

Quantitative research is the process of collecting and analyzing numerical data. It can be
used to find patterns and averages, make predictions, test causal relationships, and
generalize results to wider populations.

S.A.H.I Dissanayaka
Quantitative research is the opposite of qualitative research, which involves collecting
and analyzing non-numerical data (e.g., text, video, or audio).

Quantitative research is widely used in the natural and social sciences: biology,
chemistry, psychology, economics, sociology, marketing, etc.

Quantitative Research Methods

You can use quantitative research methods for descriptive, correlational or experimental
research.

In descriptive research, you simply seek an overall summary of your study variables.
In correlational research, you investigate relationships between your study variables.
In experimental research, you systematically examine whether there is a cause-and-effect
relationship between variables.
Correlational and experimental research can both be used to formally test hypotheses, or
predictions, using statistics. The results may be generalized to broader populations based
on the sampling method used.

To collect quantitative data, you will often need to use operational definitions that
translate abstract concepts (e.g., mood) into observable and quantifiable measures (e.g.,
self-ratings of feelings and energy levels).

Research Approach
In this research the author used Deductive Approach
Mainly there are two types of approach inductive and deductive.
- Inductive Approach
- Deductive Approach

Hypothesis of the Study

Set 01:
H01 – There is no relationship between Computerized System and Environmental
Damage

S.A.H.I Dissanayaka
 H02 – There is a relationship between Online Application System and Environmental
Damage

Set 02:
H03 – There is no relationship between Computerized System and Environmental
Damage
H04 – There is a relationship between Computerized System and Environmental
Damage

Set 03:
H05 – There is no relationship between email based verify system and Environmental
Damage
H06 – There is a relationship between email based verify system and Environmental
Damage

3.3 Sampling
The targeted domain is the applicants who visit to the Office in Kurunegala within a day.
The number of applicants visiting to the Office is changes depending on the requirement
of the applications. From the collected data in Kurunegala registrar office, the average
number of applicants within a day is nearly 200. Therefore according to the Morgan’s
table, the sampling number is 132. There for the author should collect data from at least
132 applicants.

Chapter 04 – Data Analysis and Presentation

Data Analysis
4.1 Introduction
In this chapter the researcher discusses about the result of the research. Through the first
part of this chapter, the researcher discusses about demographic composition of
individual respondents. Then, the researcher discusses about the all results including
Correlation and validity and reliability testing, descriptive analysis of the research.
Finally, researcher shows how to reached research objectives through this study.

S.A.H.I Dissanayaka
 4.2 Data Presentation
The primary data were collected from a google form questioner.
- Job Diversity

20%

Private
46%
Government
unemployed

34%

The majority of the submitters are working in the private sector. And there are
government employees who came to get certificates. 20% of the unemployed people are
also submitted the form.

- Gender Distribution

S.A.H.I Dissanayaka
 Gender Distribution

Male
Female
46%
54%

There is not much of a different between male and female applicants. Both needed
certificates. Hence, we can assume that visiting registrar office does not effects what
their gender is.

- Age Range

Age Range

Under 18 Years
4%2%
3%
13% 18-20 Years
21-30 Years
31-40 Years
41-50 Years
44%
Above 50 Years
34%

There are wide range of age range when considering applicants who visit the registrar
office. Most of the people are between 21 to 30 years old, basically young people. You
people are good with the technology, hence transforming into digital technology can be
easy. Even though older people are also using digital devices, therefore it makes easy to
digitalize the current methods.

Certificate Needed

S.A.H.I Dissanayaka
 Certificate Needed

6%
Yes
No

94%

The above figure shows 94% of the submitters needed certificates in their life. Only
young people may submit that they don’t need certificates. But overall every person
need to get a certificate in some point of their life. Therefore birth, marriage and death
certificates are necessary certificates in a person’s life.

Visited Registrar Office

Visited Office

6%
Yes
No

94%

Majority of the people have visited the registrar office, since getting a birth, marriage
and death certificate is a necessary part in every person’s life. Birth, marriage and death
certificates are a person’s private property.

Government Service

S.A.H.I Dissanayaka
 Government Service

6% 5% Very Good
11% Good
Normal
32% Bad
Very Bad

46%

As far as people consider with the government service, 46% of the submitters are saying
either good or bad about the government service. 11% says badly and 5% says very
badly about government service.

4.2 Variable Analysis

- Descriptive Analysis
Table 4.1
Descriptive Statistics
N Range Minimum Maximum Mean Std. Deviation
Environmental Damage 140 3.5 1.5 5.0 3.464 .6749
Introduce_Computerized_System 140 3.0 2.0 5.0 3.525 .5030
Introduce_Online_Application 140 4.0 1.0 5.0 4.336 .6954
Introduce email 140 2.5 2.5 5.0 4.386 .5409
Valid N (list wise) 140

- Reliability
Table 4.2

Case Processing Summary

N %
Cases Valid 140 100.0
Excludeda 0 .0
Total 140 100.0
a. Listwise deletion based on all variables in the
procedure.

S.A.H.I Dissanayaka
Table 4.3

Reliability Statistics
Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items
.621 .623 4

From the above table, the Cronbach’s Alpha is 0.621 which is greater than 0.50, hence we
can assume that collected data are reliable.

Table 4.4

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items
Item Means 3.928 3.464 4.386 .921 1.266 .251 4

Table 4.5

Scale Statistics
Mean Variance Std. Deviation N of Items
15.711 2.777 1.6665 4

Regression
Table 4.6

Variables Entered/Removeda
Variables
Model Variables Entered Removed Method
1 Introduce email, . Enter
Introduce_Compu
terized_System
Introduce_Online
_Application
a. Dependent Variable: Environmental Damage

S.A.H.I Dissanayaka
 b. All requested variables entered.

Table 4.7

Model Summaryb
Change Statistics

Adjusted R Std. Error of R Square

Model R R Square Square the Estimate Change F Change df1 df2 Sig. F Change
1 .307 a
.094 .074 .6494 .094 4.714 3 136 .004

a. Predictors: (Constant), Introduce_email, Introduce_Computerized_System, Introduce_Online_Application

b. Dependent Variable: Environmental_Damage

Table 4.8

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 5.964 3 1.988 4.714 .004b
Residual 57.357 136 .422
Total 63.321 139
a. Dependent Variable: Environmental_Damage
b. Predictors: (Constant), Introduce_email, Introduce_Computerized_System,
Introduce_Online_Application

Table 4.9

Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 1.682 .544 3.093 .002
Introduce_digital_application .027 .117 .020 .234 .815
Introduce_digital_billing .112 .101 .116 1.113 .267
Introduce_email .273 .124 .219 2.204 .029
a. Dependent Variable: Environmental_Damage

S.A.H.I Dissanayaka
Table 4.10

Residuals Statisticsa
Minimum Maximum Mean Std. Deviation N
Predicted Value 2.798 3.747 3.464 .2071 140
Residual -1.8204 1.7841 .0000 .6424 140
Std. Predicted Value -3.217 1.366 .000 1.000 140
Std. Residual -2.803 2.747 .000 .989 140
a. Dependent Variable: Environmental_Damage

R denotes the correlation between the dependent and the independent variables

R2 denotes how much of the dependent variable can be described by the

independent variables.
B denotes the coefficients of the independent variables.
Sig. denotes the statistical significance level of the model (acceptable level of
significance for the research is 0.05).
Beta compares the contribution of each independent variable to the dependent
variable (without considering any negative signs)

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 Table 4.11

Correlations
Environmental_D Introduce_Comp Introduce_Online
amage uterized_System _Application Introduce_email
Environmental_Damage Pearson Correlation 1 .103 .248** .289**
Sig. (2-tailed) .224 .003 .001
N 140 140 140 140
Introduce Pearson Correlation .103 1 .346 **
.196*
Computerized_System Sig. (2-tailed) .224 .000 .021
N 140 140 140 140
Introduce_Online_Application Pearson Correlation .248 **
.346**
1 .571**
Sig. (2-tailed) .003 .000 .000
N 140 140 140 140
Introduce_email Pearson Correlation .289** .196* .571** 1
Sig. (2-tailed) .001 .021 .000
N 140 140 140 140
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).

4.6 Test for Hypothesis

According to the correlation analysis in table 4.11, there is a significant Positive
correlation (r=0.103, p<0.01) between introducing computerized system. Therefore H01
was accepted and the null hypothesis H02 in sett 1 was rejected. Which implies the using
computerized system can reduce environmental damage.
According to the correlation analysis in table 4.11, there is a significant Positive
correlation (r=0.248, p<0.01) between introducing online application system. Therefore

S.A.H.I Dissanayaka
H03 was accepted and the null hypothesis H04 in set 2 was rejected. Which implies the
using online application system can reduce environmental damage.
According to the correlation analysis in table 4.11, there is a significant Positive
correlation (r=0.289, p<0.01) between introducing email system. Therefore H05 was
accepted and the null hypothesis H06 in set 3 was rejected. Which implies the using email
system can reduce environmental damage.

According to Reliability analysis the Cronbach’s Alpha value is 62.1% which is greater
than 50%. Therefore the collected data can be implied as reliable data.

Chapter 05 – Conclusion Recommendations and Findings

5.1 Introduction
This chapter mainly includes two sections; Conclusion and Recommendations.
Conclusion summarizes the whole study with special attention to the analysis of data in
achieving the research objectives. Recommendation explains the possible alternative
actions suggested by the researcher based on the study in order to overcome the
environmental damage caused by the usage of papers that was unintentionally used
method for past years.

5.2 Personal Reflections

The main object of this research was to reduce environmental damage in Additional
District Registrar Office in Kurunegala. Depending on the annual paper usage in registrar
office there was never conducted research on behalf of environmental damage causing
paper waste. Hence the Registrar office itself gain a good recommendation from the
analysis of the research.
The author of the research has never conducted research; hence this was a good
opportunity for the author to learn how to conduct research. Also, the method of
information gathering using google forms.
From the analysis of this research, the author suggests to conduct research on the topic of
digitalization Registrar office and the Registrar Department. Since most of the
government offices use excel sheets, they needed to understand advantages of databases
and applications.

S.A.H.I Dissanayaka
The project was supposed to acquire the effect on environmental damage by using digital
application, digital billing system and email system.
The analysis show that majority of the people likes to submit digital application. And they
also think using paper application is a waste of product which cause environmental
damage. Hence, we can imply that the project was a success.
The digital billing system worked well since most of the customer caring organizations
issue bills digitally printed or use email system to send bills. Therefore, it makes easier
for the government employees and also reduce paper usage.
Basically, collecting data from the applicant was a challenge, but most of the applicant
volunteered to fill the form. The researcher used google form to collect data. the author
has to ask personally to fill the google form depending on their experience.
The author learned about how to conduct research while undertaking this project.
It takes a lot of time to get the required data from the applicants. Which takes most of the
time in the project. The author should start collecting data as soon as the necessary
information are gathered.
Analyzing data was easy when author use excels sheets and SPSS software. The author
used excel “IF” statement to easily get output from input data. writing the literature
review was not authors field of expertise.
Researches help to identify problems and give solutions for them. In the filed of software
development, its all about finding solutions for a question. Hence research helps to find
solutions for a question which is same as software development.

5.2 Conclusion
The Registrar office was not satisfied because they use too much paper and it causes
paper waste. In every day there are 200 applications that are stored in the registrar office
Kurunegala. All the applications are printed in the government printing department and
they need to transport these applications to Additional District Registrar Offices all
around Sri Lanka. Some registrar offices use death applications for birth application by
erasing the “Death” part of the application. Some people needed to use more than one
application because they submitted wrong information. In order to overcome this paper
waste, in this research; the researcher has introduced a method where the applicant don’t
need to submit a paper application. The researcher has concluded that people are more
likely to use a digital application other than paper applications. Since paper usage cause
environmental damage.

S.A.H.I Dissanayaka
Every applicant needs to pay some cash money to get a verified copy of their requested
certificate. When issuing a certificate, the Registrar Office issue a receipt from a receipt
book. These receipt book has 200 pages; the officer uses carbon copy to make one copy
for the office and another copy for the applicant. When issuing an application one receipt
is also issued, this receipt is a waste of paper. The researcher has introduced a digital
billing system where the applicant can view the bill from their phone or get a small
thermal printed paper bill. From the analysis of the research the majority of the people
likes to have a digital bill instead of a paper receipt.
The verified certificates that issued from the registrar office are used to verify a person’s
name, Birthday, patents names, etc. all the certificates are printed in a A4 sized paper.
These papers are only used for above mentioned purpose. After verification these
certificates are stored in a file in most of the offices. This can be considered as a waste of
paper. The researcher has introduced an e-mail method in order to send verified certificate
using digital file format (PNG, PDF). Since most of the offices are using digital
technology for their day today work, a digital certificate is a good form of storing data
without physical data.

5.3 Recommendations
- Encourage every applicant to submit a digital application.
- Aware all government employees about digital application and the web
application system.
- Acknowledge all applicants about digital certificates and their usage.
- Acknowledge applicants to use digital technology in order to use less paper and
reduce environmental damage.

Reference:

 www.umb.edu. (n.d.). Project Roles & Responsibilities - University of

Massachusetts Boston. [online] Available at:
https://www.umb.edu/it/project_management_office/methodology/pr
oject_roles_responsibilities#:~:text=A%20successful%20project
%20requires%20the. (Accessed: 3rd December 2022)
 istss.org. (n.d.). ISTSS - Trauma Research Methods. [online] Available
at: https://istss.org/education-research/istss-research-guidelines/trauma-
research-methods/an-introduction-to-qualitative-research-methods-fo?

S.A.H.I Dissanayaka
 gclid=CjwKCAiAhKycBhAQEiwAgf19enthVtZMV25D22Pznza_0jao7
1o-E5yCWOPYOObpxiyESvx45Aa8pRoCX74QAvD_BwE [Accessed
3 Dec. 2022].
 Bhandari, P. (2020). What Is Quantitative Research? | Definition, Uses
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https://www.scribbr.com/methodology/quantitative-research/#:~:text=Qu
antitative%20research%20is%20the%20process. (Accessed 3rd
December 2022)
 www.rgd.gov.lk. (n.d.). Registrar General’s Department. [online]
Available at: https://www.rgd.gov.lk/web/index.php/en/8-about-us.html
[Accessed 4 Dec. 2022].

S.A.H.I Dissanayaka