Itpp941 Faq 2.0.2

ITPP941 Label Printer
Frequently Asked Questions
2.02
SUPPORT
MUNBYN has served more than 452,850 customers worldwide

with reliable products and professional support of our technical
team.
If you have any issues, please contact our engineers directly to get
a prompt solution within 1 hour. MUNBYN support is available via
phone, email, and remote desktop assistance.
Email: support@munbyn.com
Tel：+1 403 477 1911 8:00 - 17:00 (PT)
WhatsApp：+86 178 1788 1067 (working day - 24 hours)
CONTENTS
1.0. Installation issue························································································································1
1.1.Driver Installation Issue ····················································································································1
1.1.1.How to check the USB connection after driver successful installed? ·························1
1.2. Mac Driver Installation Issue ·········································································································3

1.2.1.Why is my printer not showing up on my desktop?························································3
1.2.2.How do I fix an invalid digital signature?···········································································3
2.0.Printing Issue ······························································································································4
2.1. Label Issue ·········································································································································4
2.1.1Why doesn't my label print correctly? ················································································4
2.1.2Why is the printer printing blank labels? ··········································································5
2.1.3Why is the red light blinking on the printer?····································································5
2.2. Print Quality Issue ···························································································································6

2.2.1 Why is the printed label too dark and cannot be scanned? ·····································6
2.2.2 Why is the printed label not clear? ····················································································6
2.2.3 Why can't I print clearly about Australia Post and Canada Post? ·····························7
2.2.4 How to maintain the print head? ······················································································7
2.2.5 How to adjust the density and speed in the settings? ················································8
2.3. Other Issue ········································································································································9

2.3.1 Why does the printer out a blank label when I load paper? ·······································9
2.3.2 Why does the printer keep beeping?··············································································10
2.3.3 Why does my windows display the printer status as offline?···································10
2.3.4 Why does my windows display the printer status as Error? ·····································10
2.3.5 Why does my Mac display the printer status as Offline?············································12
2.3.6 Why do the Labels are not printing centered using the printer? ····························13
2.3.7 Why can't the printer work after I update the computer system?··························14
2.3.8 Why can't I find 4x6 inches in Google Chrome?···························································15
3.0.How to print labels on the following platforms ···················································16
3.1.Transportation platform (logistics company) ·········································································16
3.1.1.FedEx ··········································································································································16
3.1.2.USPS············································································································································16
3.1.3.Colissimo La poste ·················································································································16
3.1.4.DHL ············································································································································16
3.1.5.Canada Post······························································································································16
3.1.6.Royal Mail ··································································································································16
3.1.7.UPS ············································································································································16
3.2.E-commerce platform (online store) ························································································16

3.2.1.Shopify ········································································································································16
3.2.2.Etsy ·············································································································································16
3.2.3.Amazon ·····································································································································16
3.2.4.eBay ···········································································································································16
3.2.5.PayPal·········································································································································16
3.2.6.Poshmark···································································································································16
CONTENTS
3.3.Third-party platform ·····················································································································17
3.3.1.Pirate Ship·································································································································17
3.3.2.Stamps ······································································································································17
3.3.3.Shipeasy····································································································································17
3.3.4.Endica ·······································································································································17
3.3.5.XPS ·············································································································································17
4.0.Tips ·················································································································································18
4.1.How to create a new customized label size?···········································································18
4.2.How to print labels in non-4x6 inches size, like USPS and Amazon ASIN labels? ·······22
4.3.How to judge whether is hardware failures in the printer? ···············································23

1.0. Installation Issue
1.1. Driver Installation Issue
1.1.1. How to check the USB connection after driver successful
installed?
Please click the link below to download and open the 4×6 label
document. (It is recommended to use Google Chrome to open)
Sample label: www.munbyn.biz/label
Click the printer icon as shown below,

then select in "Destination" -> “See more" -> "Munbyn ITPP941".
ITPP941 Frequently Asked Questions

Version 2.02 -Page 1
Follow the steps below to set up the printer.
Make sure the printer is Select "4x6 inch" in

selected as "Munbyn Open "More settings"
"Paper size"
ITPP941"
Select "Fit to printable

area" in "Scale" Click "Print"
2
3
Check whether the printed label is consistent with the PDF

document.

1.2. Mac Driver Installation Issue
1.2.1. Why is my printer not showing up on my desktop?
If your Mac shows Munbyn States "Offline"or not display in

“Printers&Scanners”,it means that Mac did not recognize the
printer.
Please try to unplug and plug the USB cable the mac computer side
and the printer side.
Then restart the printer(power off then on).
If it is still not display in “Printers&Scanners”, we need to check

the USB connection.
Connecting the flash drive by using the USB adapter and check
whether the computer can read the data.
Unplug the flash drive and replace it with the USB cable of the printer.
normally if the flash drive can be read on the Mac , that USB adapter
can provide a stable data connection for the printer.
Demo video: https://munbyn.biz/macoffline

If it is still not display in “Printers&Scanners”, please contact our
after-sales service.
1.2.2. How do I fix an invalid digital signature?

This is because you are using an older version of the driver
whose signature has expired. Please click the link below to
download the latest version of the driver, then follow the Demo
video to reinstall the driver.
Mac driver: https://munbyn.biz/941macd
Demo video: https://youtu.be/WSh-LWlAs_8

2.0. Printing Issue
2.1. Label Issue
2.1.1. Why doesn't my label print correctly?
There are three situations:
The main reason is that the size of your shipping label file is not
4x6 inches. At this time, you need to set the correct label size.
This needs to be set on the shipping platform or online store,
depending on your file source. This part will be listed step by
step in the platform setup.
It is not set correctly when switching to print labels of different
sizes. Please see the settings below.
Please select the size that corresponds to your shipping label.
The following is an example of the most common 4x6 inch ship-
ping label.
For Windows: For Mac:
Go to the "printer preferences” -> If you print a 4x6 size page. In the
“advanced” ->"paper size”, print dialogue, please be sure to select
select the correct size for the printer your "Paper Size" appropriately
(please select the 4x6 inch or 100*150mm) (for example 4 x 6”)
In the presets settings, you can

permanently save the settings for this
printing to avoid repeated settings.

If your file size is correct, only a small part is missing, for example, the
barcode is not printed, and the consignee's information is not printed.
First of all, you can check if your adapter is included in the package. The pic-
ture of the adapter can be seen in the sixth point. If the adapter is correct,
follow the steps to calibrate the paper.
1 2 3
After the paper stop The printer will learn
Load no less than 4 moving, press and hold the size of the paper
consecutive sheets of FEED (red/green light), at this time. After the
paper into the printer. and when you hear a process is complete,
beep, release the feed. the printer is back to
normal.
2.1.2. Why is the printer only printing blank?
The most common reason is that the labels were loaded upside
down. Please ensure your labels are properly loaded, the tearable
side up.
Ensure your labels are "Direct Thermal" labels, The paper enclosed
in the package meets this condition.
If the above are correct, but the printer still print blank labels or
the label cannot be prints completely printed.
Please print the self-test page:

1 2
Press the feeder (green/red light) Release after you hear two
button and hold on. consecutive beeps.
The printer will print a self-test page.

If the issue has not been solved , please contact us.
2.1.3. Why is the red light blinking on the printer?
There are three situations:
Your printer is not loaded with label paper

The solution is that the light will turn green when the label paper is loaded
into the printer.
Your printer does not identify the size of the paper.There are two
manifestations.

The label does not feed properly. There may be some abnormal
noise at the situation.
A.After the printer successfully prints a label, it outputs a few
blank sheets of paper and cannot print continuously, and then
the printer appears red.
B.The printer only prints a small part of the text and the paper is
jammed, and then the printer shows a red light.
Solutions for the above two situations:
1 2 3
The printer will learn the
After the paper stop size of the paper at this
Load no less than 4 moving, press and hold time, and the top of the
consecutive sheets of FEED (red/green light), printer will light up in
paper into the printer and when you hear a green when it stops.
After the process is
beep, release the feed. complete, the printer is
back to normal.
2.2. Print Quality Issue

2.2.1. Why is the printed label too dark and cannot be scanned?
Try to choose PDF file format for print-
ing instead of PNG, PIG, and other
image formats, when the barcode you
print out is very fuzzy (please refer to
the picture).
If the barcode still cannot be
scanned, please try to reduce the
density and increase the speed
(Please refer to 2.2.5 for specific
operation steps).
2.2.2. Why is the printed label not clear?
Try to choose PDF file format for printing instead of PNG, PIG, and other
image formats, when the barcode you print out is light (please refer to the
picture).
If the font is still not clear, please try

to increase the density and reduce
the speed. (Please refer to 2.2.5 for
specific operation steps).
If it is still not clear for the label, you

can wipe the print head with alcohol
wipes or wet tissues. Please refer to the
2.2.4 toclean the print head.

2.2.3. Why can't I print clearly about Australia Post and Canada Post?
Due to the smaller font size of Australia Post and Canada Post, we
recommend that you purchase the ITPP941P (300DPI) with higher
precision for printing
2.2.4. How to maintain the print head?

Here is the video to maintain the print head:
https://www.youtube.com/watch?v=pE6Ps-AFjEQ
Here are the steps that maintain the print head
Please turn printer off and allow it to cool down (about half a minute)
Please use alcohol wipes or wipes to clean the print head marked at the following
picture.
Please wait 2-5 minutes until the print head dry, then turn the printer on.
Please use high-quality thermal label paper (such as Munbyn

label paper) as much as possible to prevent the inferior label
paper from peeling off and remaining on the print head, which
will affect the life of the print head.

2.2.5. How to adjust the density and speed in the settings?
For Mac
Choose printer features
Adjust the density(darkness) and speed

For Windows
You can do this by entering:

Settings -> Devices -> Printers and Scanners -> Click on
'Munbyn ITPP941' -> Manager -> Printing Preferences -> Page
Setup -> Density/Speed->Apply.
2.3. Other Issue

2.3.1. Why does the printer spit out a blank label when I load paper?
This is because the label printer is set to output a sheet of paper

first to ensure printing on a sheet of paper.
Please try to close the lid first, and then insert the paper from
the back, it will not output a blank label paper.

2.3.2. Why does the printer keep beeping?
Please check if your power adapter is the one included in the
package, as shown in the picture below
The power adapter specification:
Input: 100-240V≈50/60Hz, 2.0A
Output: 24V, 2A; 48W
2.3.3. Why does my windows display the printer status as offline?

If the status of the printer is offline, it means that windows did not
recognize the printer, please replug the USB cable and restart the
printer. The status will be online (Idle).
If it still shows offline, please reinstall the driver, at this time it

may show as "ITPP941 (Copy 1)"
2.3.4. Why does my windows display the printer status as Error?

Because the printer USB port number is incorrect at the Windows
configuration. You can modify the port by following the steps
below.

Please find the correct port first, and refer to the following steps
Steps:
This PC (right-click)->Manage->Device Manager->Universal Serial
Bus controllers->USB Printing Support->Details->Bus rela-
tions->USB00*.
4
1
5
6
At this point, you will see that the USB port assigned to the
printer by Windows is USB00*.

Please follow the steps below to modify it to the correct port
USB00*
Steps:
Setting->Device->Printers&Scanners->ITPP941->Manage->Printer
properties->Ports->USB00*->Apply.
2.3.5. Why does my Mac display the printer status as Offline?

If your Mac shows Munbyn States "Offline" or does not display in
“Printers&Scanners”, it means that Mac did not recognize the
printer.
1 2
Please try to unplug and
plug the USB cable the mac Then restart the printer
computer side and the (power off then on)
printer side.

2.3.6. Why are the stickers not printing centered ?
When you print an image that is not in the middle of the sticker, if
it is not missing a large area but only a few millimeters distance
difference, please follow the steps below to correct the offset.
For Mac
Choose “Printer Features”->” Page Option”, please

adjust the vertical and horizontal offset value accord-
ing to the printing situation.
In order to avoid the need to re-select every time you print, you
can save the settings in the "Presets".

For Windows
You can do this by entering:

Settings -> Devices -> Printers and Scanners -> Click on 'Munbyn
ITPP941' -> Manager -> Printing Preferences -> Page Setup
Please adjust the vertical and horizontal offset according to the

printing situation Then click the “Apply” to save the offset settings.
2.3.7. Why can't the printer work after I update the computer
system?
Please try to download the latest driver file and install it on your
computer.
Latest driver: www.munbyn.biz/941d
If the printer still does not work, please contact us.

2.3.8. Why can't I find 4x6 inches in Google Chrome?
There are other measurement methods for some Google
Chrome sizes. When you need to print a 4x6 inch label file,
please select "oe w288h432". Or you can use other browser to
print the labels.

3.0. How to print labels on the following
platforms
3.1. Mac Transportation platform (logistics company)
3.1.1. FedEx
https://munbyn.biz/fedex
3.1.2. USPS
https://munbyn.biz/usps
3.1.3. Colissimo La poste
https://munbyn.biz/coliss
3.1.4. DHL
https://munbyn.biz/dhl
3.1.5. Canada Post
https://munbyn.biz/canadapost
3.1.6. Royal Mail
https://munbyn.biz/royalmail
3.1.7. UPS
https://munbyn.biz/ups
3.2. E-commerce platform (online store)

3.2.1. Shopify
https://munbyn.biz/shopify
3.2.2. Etsy
https://munbyn.biz/etsy
3.2.3. Amazon
https://munbyn.biz/amazon
3.2.4. eBay
https://munbyn.biz/ebay
3.2.5. PayPal
https://munbyn.biz/paypal
3.2.6. Poshmark
https://munbyn.biz/poshmark

3.3. Third-party platform
3.3.1. Pirate Ship
https://munbyn.biz/pirateship
3.3.2. Stamps
https://munbyn.biz/stamps
3.3.3. Shipeasy
https://munbyn.biz/shipeasy
3.3.4. Endica
https://munbyn.biz/endica
3.3.5. XPS
https://munbyn.biz/xps
If your platform does not appear here, please contact us

4.0. Tips
4.1. How to create a new customized label size?
Note:
You can choose to watch the video or the following text steps to
guide your operation.
Video: https://munbyn.biz/printsticker
Run the automatic label identification on the printer.
1 2 3
Load no less than 8 After the paper stop The printer will learn the
consecutive papers into moving, press and hold size of the paper at this
the printer(When you FEED (red/green light), time. After the process is
load paper, please pull and when you hear a complete, the printer is
the paper out a little bit beep, release the feed. back to normal.
in front of the printer).
Please confirm the size of the paper.
Set the size of the paper on the computer. Please make sure
that the size setting on the computer (Mac and Windows) is the
same as the paper.

For Mac
Set your custom label size

In your print preview page, click on "Other".
Click on "Manage Custom Sizes".

Enter your paper size and margins on the next window and click OK. You
can rename your new label size by double-clicking on the highlighted
item on the left.
Select the size(the size of the paper) you added, and select
"Scale to fit"

For Windows
Set your custom label size

Please enter the setting interface:
Settings -> Devices -> Printers and Scanners -> Click 'Munbyn ITPP941' ->
Manager -> Printing Preferences -> Page Setup -> New.
Note:
Please follow the order of numbers in the picture below to set
1 4

Munbyn recommends that you use Google Chrome to open PDF files.
Select the size(the same size as the paper) you added, and select "fit to
printable area"
4.2. How to print labels in non-4x6 inches size,

like USPS and Amazon ASIN labels?
You can use the ‘Acrobat Reader DC’ to crop the shipping label to
print.
Demo video: https://munbyn.biz/3kn9suI
The self-test page can be used to determine whether the machine

has a hardware failure.

4.3. How to judge whether is hardware failures in
the printer?
The steps to print a self-check page are as follows:
1 2 3
Wait for the green It will print out the
light to turn on (if there self-check label. If the
is no green light, self-test label prints
Disconnect the USB please do the auto- well, the printer
connection and load matic label identifica- hardware is normal.
paper tion), press the FEED If it can’t to print a
button and hold it self-test page, please
down, release it after contact us.
hearing two beeps.
Email: support@munbyn.com
Tel：+1 403 477 1911 8:00 - 17:00 (PT)
WhatsApp：+86 178 1788 1067 9:00 - 18:00 (working day - 24 hours)


Itpp941 Faq 2.0.2

Uploaded by

Copyright:

Available Formats

Itpp941 Faq 2.0.2

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Itpp941 Faq 2.0.2

Uploaded by

Copyright:

Available Formats

ITPP941 Label Printer

Frequently Asked Questions

MUNBYN has served more than 452,850 customers worldwide

1.2. Mac Driver Installation Issue ·········································································································3

2.2. Print Quality Issue ···························································································································6

2.3. Other Issue ········································································································································9

3.2.E-commerce platform (online store) ························································································16

4.3.How to judge whether is hardware failures in the printer? ···············································23

Sample label: www.munbyn.biz/label

Click the printer icon as shown below,

ITPP941 Frequently Asked Questions

Make sure the printer is Select "4x6 inch" in

Select "Fit to printable

Check whether the printed label is consistent with the PDF

ITPP941 Frequently Asked Questions

If your Mac shows Munbyn States "Offline"or not display in

If it is still not display in “Printers&Scanners”, we need to check

Demo video: https://munbyn.biz/macoffline

1.2.2. How do I fix an invalid digital signature?

ITPP941 Frequently Asked Questions

There are three situations:

For Windows: For Mac:

In the presets settings, you can

ITPP941 Frequently Asked Questions

2.1.2. Why is the printer only printing blank?

Please print the self-test page:

The printer will print a self-test page.

2.1.3. Why is the red light blinking on the printer?

There are three situations:

Your printer is not loaded with label paper

ITPP941 Frequently Asked Questions

2.2. Print Quality Issue

If the font is still not clear, please try

If it is still not clear for the label, you

ITPP941 Frequently Asked Questions

2.2.4. How to maintain the print head?

Here are the steps that maintain the print head

Please use high-quality thermal label paper (such as Munbyn

ITPP941 Frequently Asked Questions

Choose printer features

Adjust the density(darkness) and speed

ITPP941 Frequently Asked Questions

You can do this by entering:

2.3. Other Issue

This is because the label printer is set to output a sheet of paper

ITPP941 Frequently Asked Questions

The power adapter specification:

Input: 100-240V≈50/60Hz, 2.0A

Output: 24V, 2A; 48W

2.3.3. Why does my windows display the printer status as offline?

If it still shows offline, please reinstall the driver, at this time it

2.3.4. Why does my windows display the printer status as Error?

ITPP941 Frequently Asked Questions

ITPP941 Frequently Asked Questions

2.3.5. Why does my Mac display the printer status as Offline?

ITPP941 Frequently Asked Questions

Choose “Printer Features”->” Page Option”, please

ITPP941 Frequently Asked Questions