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Civil Aviation Authority of Bangladesh

Gazette
Dhaka, 15 Agrahyun 1428/30 November 2021
No. CAAB 30.31.0000.111.33.043.21In exercise of the power conferred by

Section 4.7, read with Section 14 of the Civil Aviation Act, 2017 (Act No. 18 of
2017), hereinafter referred as the “Act”, the Chairman of the Civil Aviation
Authority of Bangladesh is pleased to issue the following Air Navigation Order
ANO (AOC)-Air Operator Certification and Continued Compliance.
2. It shall come into force immediately.
Air Vice Marshal M Mafidur Rahman,

BBP, BSP, BUP, ndu, afwc, psc
Chairman
Civil Aviation Authority of Bangladesh
( 4615 )
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1.1 SHORT TITLE AND COMMENCEMENT
This Air Navigation Order (ANO) may be called the ANO (AOC)-
Air Operator Certification and Continued Compliance issued in
accordance with the Annex-6 and 18 to the Chicago Convention
and referred herein as the ANO (AOC).
1.1.1 APPLICABILITY
i. ANO (AOC) applies to the carriage of passengers, cargo or

mail by aircraft for remuneration/payment or promise of
remuneration/ payment or hire by person(s) whose principal
place of business or permanent residence is located in
BANGLADESH.
ii. This ANO prescribes requirements for the original

certification and continued compliance of air operator
certificate (AOC) issued by BANGLADESH.
iii. Except where specifically noted, ANO (AOC) applies to all

commercial air transport operations by AOC holders for
which BANGLADESH is the State of the Operator under the
definitions provided in Annex 6 to the Convention on
International Civil Aviation.
1.1.2 ABBREVIATIONS
The following abbreviations are used in ANO (AOC).
(a) AOC – Air Operator Certificate
(b) OPS SPEC- Operations Specifications
(c) AMO – Approved Maintenance Organization
(d) MRO- Maintenance Repair and Overhaul
(e) CAMO-Continuing Airworthiness Management Organization
(f) CAME-Continuing Airworthiness Management Exposition
(g) MOE-Maintenance Organization Exposition

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(h) ATP – Air Transport Pilot
(i) CAT – Commercial Air Transport
(j) CDL – Configuration Deviation List
(k) IFR – Instrument Flight Rules
(l) IMC – Instrument Meteorological Conditions
(m) MEL – Minimum Equipment List
(n) PIC – Pilot-In-Command
(o) SMS – Safety Management System
(p) UN – United Nations
(q) VFR – Visual Flight Rules
(r) VMC – Visual Meteorological Conditions
1.1.3 DEFINITIONS
For the purpose of ANO (AOC), the following definitions shall

apply—
(a) Accepted. A statement or notification does not need to be

issued.
(b) Accountable manager. The person acceptable to the CAAB

who has corporate authority for ensuring that all operations
and maintenance activities can be financed and carried out to
the standard required by the CAAB, and any additional
requirements defined by the operator.
(c) Acceptance checklist. A document used to assist in carrying

out a check on the external appearance of packages of
dangerous goods and their associated documents to determine
that all appropriate requirements have been met.
(d) Acceptable Means of Compliance (AMC). A non-binding

standard of CAAB. The AMC serves as a means by which the
requirements contained in ANO can be met. However,
applicants may decide to show compliance with the
requirements using other means. Both CAAB and
applicant/organization may propose alternative means of
compliance. ‘Alternative Means of Compliance’ are those that
propose an alternative to an existing AMC. Those Alternative
Means of Compliance proposals must be accompanied by
evidence of their ability to meet the intent of the requirement
of ANO.
(e) Aeroplane. Means an engine-driven fixed-wing aircraft

heavier than air that is supported in flight by the dynamic
reaction of the air against its wings;
(f) Air Operator Certificate (AOC). A certificate authorizing

an operator to carry out specified commercial air transport
operations.
(g) Air operator. Any organization which undertakes to engage

in domestic commercial air transport or international
commercial air transport, whether directly or indirectly or by a
lease or any other arrangement. (Law)
(h) Aircraft operating manual. A manual, acceptable to the

State of the Operator, containing normal, abnormal and
emergency procedures, checklists, limitations, performance
information, details of the aircraft systems, and other material
relevant to the operation of the aircraft.
(i) Aircraft technical log. Documentation for an aircraft that

includes the maintenance record for the aircraft and a record
for each flight made by the aircraft. The aircraft technical log
is comprised of a journey records section and a maintenance
section.
(j) Approved. A statement or certificate must be issued.

(k) Approved by the Authority. Approved by the Authority

directly or in accordance with a procedure approved by the
Authority.
(l) Cabin crew member. A crew member who performs, in the

interest of safety of passengers, duties assigned by the
operator or the pilot-in-command of the aircraft, but who shall
not act as a flight crew member.
Note: Cabin crew may or may not be licensed by the CAAB.
(m) Cargo aircraft. Any aircraft carrying goods or property but

not passengers. In this context the following are not
considered to be passengers:
(i) A crewmember.
(ii) An operator's employee permitted by, and carried in
accordance with, the instructions contained in the
Operations Manual.
(iii) An authorized representative of CAAB.
(iv) A person with duties in respect of a particular shipment
on board.
(n) Certificate of Airworthiness. A certificate, issued by the

State of Registry, when the aircraft has been deemed fit and
safe for flight and in conformity with the type design
approved by the State of Design and maintained in accordance
with the continuing airworthiness requirements of the State of
Registry.
(o) Certificate of release to service. A document which contains

a certification confirming that the maintenance work to which
it relates has been completed in a satisfactory manner, either
in accordance with the approved data and the procedures
described in the maintenance organization’s procedures
manual or under an equivalent system.
Note. The responsibility for each step of the accomplished

maintenance is borne by the person signing that step and the
maintenance release certifies the entire maintenance work
package. This arrangement in no way reduces the
responsibility of licensed aircraft maintenance engineer
(AME) and/or maintenance organizations for maintenance
functions or tasks they perform. The air operator is obligated
to designate, by name or occupational title, each licensed
AME and/or maintenance organization authorized to execute
the certificate of release to service.
(p) Commercial operation. Any operation of an aircraft, in

return for remuneration or other valuable consideration, which
is available to the public or when not made available to the
public, which is performed under a contract between an
operator and a customer where the later has no control over
the operator.
(q) Commercial air transport (CAT). Any aircraft operation

involving the transport of passengers, cargo or mail for
remuneration or hire.
(r) Configuration deviation list (CDL). A list established by

the organization responsible for the type design with the
approval of the State of Design which identifies any external
parts of an aircraft type which may be missing at the
commencement of a flight, and which contains, where
necessary, any information on associated operating limitations
and performance correction.
(s) Consignment. One or more packages of dangerous goods

accepted by an operator from one shipper at one time and at
one address, receipted for in one lot and moving to one
consignee at one destination address.
(t) Continuing Airworthiness Management Exposition

(CAME). A document that describes the operator’s
procedures necessary to ensure that all scheduled and
unscheduled maintenance is performed on the operator’s
aircraft on time and in a controlled and satisfactory manner.
(u) Crew member. A person assigned by an operator to duty on

an aircraft during a flight duty period. (Annex 6)
(v) Damp Lease: A lease arrangement whereby a lessor provides
an aircraft with partial crew to the lessee.
(w) Dangerous goods. Articles or substances which are capable
of posing a risk to health, safety, property or the environment
and which are shown in the list of dangerous goods in the
ICAO Technical Instructions (see definition below) or which
are classified according to those Instructions. (Annex 6)
Note.-Dangerous goods are classified in Annex 18, Chapter 3.
(x) Dangerous goods accident. An occurrence associated with
and related to the transport of dangerous goods which results
in fatal or serious injury to a person or major property
damage.
(y) Dangerous goods incident. An occurrence, other than a
dangerous goods accident, associated with and related to the
transport of dangerous goods, not necessarily occurring on
board an aircraft, which results in injury to a person, property
damage, fire, breakage, spillage, leakage of fluid or radiation
or other evidence that the integrity of the packaging has not
been maintained. Any occurrence relating to the transport of
dangerous goods which seriously jeopardizes an aircraft or its
occupants is deemed to constitute a dangerous goods incident.
(z) Dangerous goods transport document. A document
specified by the ICAO Technical Instructions for the Safe
Transportation of Dangerous Goods by Air. It is completed
by the person who offers dangerous goods for air transport
and contains information about those dangerous goods. The
document bears a signed declaration indicating that the
dangerous goods are fully and accurately described by their
proper shipping names and UN numbers (if assigned) and that
they are correctly classified, packed, marked, labeled and in a
proper condition for transport.
(aa) Design Service Goal (DSG)/ Design Service Objectives
(DSO)/ Economic Service Life (ESL). The minimum period
of service (interms of flight cycle and flight hours) during
which primary structure is defined to be essentially free of
detectable fatigue cracks.
(bb) Directly in charge. A person assigned to a position in which

he or she is responsible for the work of a shop or station that
performed maintenance, preventive maintenance, or
modifications, or other functions affecting aircraft
airworthiness.
(cc) Dry Lease: A lease arrangement whereby a lessor provides an
aircraft without crew to the lessee.
(dd) Enhanced Vision System (EVS). A system to display
electronic real-time images of the external scene achieved
through the use of image sensors.
(ee) Exception. A provision in ICAO Annex 18 which excludes a
specific item of dangerous goods from the requirements
normally applicable to that item.
(ff) Flight crew member. A licensed crew member charged with
duties essential to the operation of an aircraft on the flight
deck during a flight duty period.
(gg) Flight operations officer/flight dispatcher. A person
designated by the operator to engage in the control and
supervision of flight operations, whether licensed or not
suitably qualified in accordance with Annex 1, who supports,
briefs and/or assists the pilot-in-command in the safe conduct
of the flight.
(hh) Freight container in the case of radioactive material
transport. An article of transport equipment designed to
facilitate the transport of packaged goods, by one or more
modes of transport without intermediate reloading. It must be
of a permanent enclosed character, rigid and strong enough
for repeated use, and must be fitted with devices facilitating
its handling, particularly in transfer between aircraft and from
one mode of transport to another. A small freight container is
that which has either an overall outer dimension less than 1.5
m, or an internal volume of not more than 3m³. Any other
freight container is considered to be a large freight container.
(ii) Ground handling. Services necessary for an aircraft’s arrival

at, and departure from, and airport, other than air traffic
services.
(jj) Guidance Material (GM). A non-binding explanatory and

interpretation material on how to achieve the requirements
contained in ANO, AMCs and the CSs. It contains
information, including examples, to assist the user in the
interpretation and application of requirements of ANO, AMCs
etc.
(kk) Handling agent. An agency which performs on behalf of the

operator some or all of the latter's functions including
receiving, loading, unloading, transferring or other processing
of passengers or cargo.
(ll) Head-Up Display (HUD). A display system that presents

flight information into the pilot’s forward external field of
view.
(mm) Helicopter. Means a heavier-than-air aircraft supported in

flight chiefly by the reactions of the air on one or more power-
driven rotors on substantially vertical axes;
(nn) Holdover time. The estimated time deicing/anti-icing fluid

will prevent the formation of frost or ice and the accumulation
of snow on the protected surfaces of an aircraft. Holdover
time begins when the final application of deicing or anti-icing
fluid commences and expires when the deicing or anti-icing
fluid applied to the aircraft loses its effectiveness.
(oo) Human factors principles. Principles which apply to

aeronautical design, certification, training, operations and
maintenance and which seek safe interface between the
human and other system components by proper consideration
to human performance.
(pp) Incompatible. Describing dangerous goods, which if mixed,

would be liable to cause a dangerous evolution of heat or gas
or produce a corrosive substance.
(qq) Instruction. Means instruction issued under this ANO

(AOC).
(rr) Instrument Meteorological Condition (IMC).

Meteorological conditions expressed in terms of visibility,
distance from cloud, and ceiling, less than the minima
specified for visual meteorological conditions.
(ss) Interchange agreement. A leasing agreement which permits

an air carrier to dry lease and take or relinquish operational
control of an aircraft at an airport.
(tt) Lease: An agreement by a person (the lessor) to furnish an

aircraft to another person (the lessee) to be used for
compensation or hire purposes.
(uu) Lessee: The party using the aircraft under the provisions of a
lease.
(vv) Lessor: The party furnishing the aircraft under a lease.
(ww) Limit of Validity (LoV). The point (usually measured in

cycles) in the structural life of an aeroplane where the
engineering basis for the maintenance actions contained in the
Airworthiness Limitations Sections of the Instructions for
Continued Airworthiness are no longer a valid predictor of
future structural.
(xx) Maintenance organization exposition. Maintenance

organization exposition means the document or documents
that contain the material specifying the scope of work deemed
to constitute approval and showing how the organization
intends to comply with the requirements of ANO (AW) Part-
145.
(yy) Maintenance procedures manual. A document endorsed by

the head of the maintenance organization which details the
maintenance organization’s structure and management
responsibilities, scope of work, description of facilities,
maintenance procedures and quality assurance or inspection
systems.
(zz) Operational control. The exercise of authority over the

initiation, continuation, diversion or termination of a flight in
the interest of safety of the aircraft and the regularity and
efficiency of the flight.
(aaa) Operational flight plan. The operator’s plan for the safe
conduct of the flight based on consideration of aircraft
performance, other operating limitations and relevant
expected conditions on the route to be followed and at the
aerodromes/heliports concerned.
(bbb) Operations manual. A manual containing procedures,

instructions and guidance for use by operational personnel in
the execution of their duties.
(ccc) Operator. A person, organization or enterprise having an Air

Operator Certificate (AOC) engaged in aircraft operations to
carry out specific commercial air transport operations.
(ddd) Order. Means order issued under this ANO (AOC).
(eee) Over pack. An enclosure used by a single shipper to contain

one or more packages and to form one handling unit for
convenience of handling and stowage.
(fff) Package. The complete product of the packing operation

consisting of the packaging and its contents prepared for
transport.
(ggg) Packaging. Receptacles and any other components or

materials necessary for the receptacle to perform its
containment function.
(hhh) Passenger aircraft. An aircraft that carries any person other

than a crew member, an operator’s employee in an official
capacity, an authorized representative of an appropriate
national authority or a person accompanying a consignment or
other cargo.
(iii) Pre-flight inspection/Pre-departure check. The inspection

carried out before flight to ensure that the aircraft is fit for the
intended flight.
(jjj) Principal place of business. The head office or the registered

office of the undertaking within which the principal financial
functions and operational control of the activities referred to
in this Regulation are exercised.
(kkk) Proper shipping name. The name to be used to describe a

particular article or substance in all shipping documents and
notifications and, where appropriate, on packaging.
(lll) Quality assurance. Quality assurance, as distinguished from

quality control, involves activities in the business, systems,
and technical audit areas. A set of predetermined, systematic
actions which are required to provide adequate confidence
that a product or service satisfies quality requirements.
(mmm) Quality system. The organizational structure, responsibilities,

procedures, processes and resources for implementing quality
management.
(nnn) Safety Management System (SMS). A systematic approach

to managing safety, including the necessary organizational
structures, accountabilities, policies and procedures.
(ooo) Schedule of events. A list of items, activities, aircraft, and/or

facility acquisitions, which must be accomplished or made
ready, including the dates on which they will be ready for
inspection by the officials of CAAB.
(ppp) Serious injury. An injury which is sustained by a person in

an accident and which:
(i) Requires hospitalization for more than 48 hours,

commencing within seven days from the date the injury
was received;
(ii) Results in a fracture of any bone (except simple fractures

of fingers, toes or nose);
(iii) Involves lacerations which cause severe hemorrhage,

nerve, muscle or tendon damage;
(iv) Involves injury to any internal organ;
(v) Involves second- or third-degree burns, or any burns

affecting more than 5% of the body surface; or
(vi) Involves verified exposure to infectious substances or

injurious radiation.
(qqq) State of design. The State having jurisdiction over the

organization responsible for the type design.
(rrr) State of manufacture. The State having jurisdiction over the

organization responsible for the final assembly of the aircraft.
(sss) State of occurrence. The State in the territory of which an

accident or incident occurs.
(ttt) State of the operator. The State in which the operator’s

principal place of business is located, or, if there is no such
place of business, the operator’s permanent residence.
(uuu) State of origin. As relating to dangerous goods, the State in

which dangerous goods were first loaded on an aircraft.
(ICAO Annex 18)
(vvv) State of registry. The State on whose register an aircraft is

entered.
Note: In the case of the registration of aircraft of an

international operating agency on other than a national basis,
the States constituting the agency are jointly and severally
bound to assume the obligations which, under the Chicago
Convention, attached to a State of Registry. See, in this
regard the Council Resolution of 14 December 1967 on
Nationality and Registration of Aircraft Operated by
International Operating Agencies which can be found in
Policy and Guidance Material on the Economic Regulation of
International Air Transport (Doc 9587).
(www) State safety program. An integrated set of regulations and

activities aimed at improving safety.
(xxx) Technical instructions. The latest effective edition of the

Technical Instructions for the Safe Transport of Dangerous
Goods by Air (Doc. 9284-AN/905), including the supplement
and any addendum, approved and published by decision of the
Council of the ICAO. The term "Technical Instructions" is
used in this Part.
(yyy) Training to proficiency. The process of the check airman

administering each prescribed maneuver and procedure to a
pilot as necessary until it is performed successfully during the
training period.
(zzz) Type certificate. A document issued by a Contracting State

to define the design of an aircraft type and to certify that this
design meets the appropriate airworthiness requirements of
that State.
(aaaa) UN number. The four-digit number assigned by the United

Nations Committee of Experts on the Transport of Dangerous
Goods to identify a substance or a particular group of
substances.
(bbbb) Unit load device. Any type of freight container, aircraft

container aircraft pallet with a net or aircraft pallet with a net
over an igloo.
(cccc) Visual meteorological conditions. Meteorological conditions

expressed in terms of visibility, distance from cloud, and
ceiling, equal to or better than specified minima.
(dddd) Wet Lease: A lease arrangement whereby a lessor provides

an aircraft with crew to the lessee.
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1.1.4 INTERPRETATION
i. In these orders, unless there is anything repugnant in the

subject or context, the definitions contained in each order
shall apply in respect of that order.
ii. These orders contain minimum requirements, and it is

essential that they be interpreted and applied against a
background of civil aviation knowledge.
iii. These orders are arranged in such a way which is considered

as ANO (AOC) and in descending orders as Sub-Part,
Sections, Paragraphs, Sub-paragraphs, Implementing Standard
(IS) and appendices.
iv. For the purpose of these orders, mandatory clauses are

denoted by use of the words "shall" or "must", whereas the
words "may" or "should" are used for permissive or
recommended clauses.
v. Where there is any doubt of the technical content or

interpretation of these orders, the ruling of the Chairman,
CAAB shall be final.
1.1.5 COMPLIANCE WITH AN AIR OPERATOR CERTIFICATE
i. No operator shall operate an aircraft in commercial air

transport unless that operator holds an AOC for the operations
being conducted.
ii. No person shall operate an aircraft in commercial air transport

operations which are not authorized by the terms and
conditions of its AOC.
iii. Each AOC holder shall carry a certified true copy of the air
operator certificate and a copy of the operations specifications
relevant to the aircraft type, issued in conjunction with the
certificate on board its aircraft.
iv. Each AOC holder shall not operate an aircraft in commercial

air transport in any route unless authorized by CAAB.
v. Each AOC holder shall not operate an aircraft in commercial

air transport beyond the frequencies authorized by CAAB.
vi. Each AOC holder shall, at all times, continue in compliance

with the AOC terms, conditions of issuance, and airworthiness
management & maintenance requirements in order to hold that
certificate.
1.1.6 CONTENTS OF AIR OPERATOR CERTIFICATE
i. The AOC will consist of two documents:
(a) A one-page certificate for public display signed by the

CAAB, and
(b) Operations specifications containing the terms and

conditions applicable to the AOC holder’s certificate.
ii. The CAAB will issue an AOC which will contain:
(a) The State of the Operator and the issuing authority;
(b) The Air Operator Certificate number and its

expiration date;
(c) The operator name, trading name (if different) and

address of the principal place of business;
(d) The date of issue and the name, signature and title of
the CAAB representative, and
(e) The location, in a controlled document carried on

board, where the contact details of operational
management can be found.
iii. IS 1.1.6 is for the layout and content of the Air Operator
Certificate and the operations specifications which shall
contain the authorizations, conditions, limitations and
approvals issued by the CAAB in accordance with the
standards
iv. Air operator certificates and their associated operations

specifications first issued from implementation date of this
ANO (AOC) shall follow the layouts of IS 1.1.6.
1.1.7 DURATION OF AN AIR OPERATOR CERTIFICATE
i. An AOC issued by the CAAB is effective for 12 (twelve)

months unless:
(a) The CAAB amends, suspends, revokes or otherwise

cancels the certificate; or
(b) The AOC holder surrenders it to the CAAB; or
(c) The AOC holder suspends operations for more than

60 days.
ii. An AOC may be renewed by the CAAB for not exceeding

24(twenty-four) months unless:
(a) The CAAB amends, suspends, revokes or otherwise

cancels the certificate; or
(b) The AOC holder surrenders it to the CAAB; or
(c) The AOC holder suspends operations for more than

60 days.
iii. An AOC holder shall make application for renewal of an

AOC at least 60 days before the end of the existing period of
validity.
iv. Facilities of each AOC holder shall be completely reviewed

for compliance with ANO (AOC) and other associated
applicable requirements at period not exceeding 24 (twenty-
four) months.
1.1.8 CATEGORIES OF AOC
Based on the type and class of operations, Air Operator Certificate is

categorized as mentioned below and shall include:
Category A1: Schedule and/or non-schedule operations (passenger &

cargo) both in international and domestic sectors by
Aeroplane.
Category A2: Schedule and/or non-schedule operations (passenger &

cargo) in domestic sectors by Aeroplane.
Category B1: Schedule and/or non-schedule operations (passenger &

cargo) both in international and domestic sectors by
Helicopter.
Category B2: Schedule and/or non-schedule operations (passenger &

cargo) in domestic sectors by Helicopter.
Category C1: Schedule and/or non-schedule operations (all cargo) both

in international and domestic sectors by Aeroplane.
Category C2: Schedule and/or non-schedule operations (all cargo) in

domestic sectors by Aeroplane.
Note 1: Requirements for issue of AOC mentioned in this ANO shall be

applicable for all categories. Type and class of operation shall not be
exchanged from one category to another. AOC holder in the category A2
or B2 shall be entitled to attain Category-A1 or B1 respectively (A2 to
A1, B2 to B1) subject to fulfillment of minimum 01 (one) year of
satisfactory domestic operations. However, upon application of an
applicant/operator, CAAB may issue an AOC in the category C1 or C2
directly subject to comply with the applicable requirements of CAAB.
Note 2: The applicant for category C1 must register an aircraft in

Bangladesh whose maximum take-off weight (MTOW) is not less than
50,000 kg.
Note 3: Notwithstanding with the requirement of Note 2, Chairman,
CAAB may consider for category C1 in special case based on the detail
analysis of an applicant/AOC holder on the proposed routes,
frequencies, operational and commercial need, feasibility study,
selection of aircraft etc.
Note 4: The terminology “passenger & cargo” mentioned in the category
A1, A2, B1 & B2 allows the AOC holder to operate an aircraft designed
to carry passengers and passengers’ belongings along with the allowable
cargo in the cargo compartment. On the other hand, the terminology “all
cargo” mentioned in the category C1 & C2 allows the AOC holder to
operate an aircraft designed to carry cargo only.
Note 5: In addition to the mentioned above, in case of international
operation, AOC holder shall comply with the applicable requirements of
ANO on air transportation.
1.1.9 PRIVILEGES OF AIR OPERATOR CERTIFICATE
i. To operate any scheduled/non-scheduled flight by the aircraft

available in its operations specifications as per the category of
the AOC subject to comply with the applicable requirements
of CAAB.
ii. To arrange ground training to the aircraft operated or intended

to be operated.
iii. To arrange flight training appropriate to the aircraft operated

or intended to be operated.
iv. To test or check flights to determine the competence of flight

crew.
v. To tests or checks to determine the competence of other

persons providing the operations/services or carrying out the
operations/services listed in the AOC holder's Operations
Manual, CAME, MOE etc.
vi. To establish aircraft maintenance facilities to be maintained

the aircraft available in its fleet subject to the availability of
the necessary spaces at the airport premises of Bangladesh and
comply with the applicable requirements of CAAB.
vii. To establish ground handling facilities to be utilized for the

aircraft operating under the AOC subject to the availability of
the necessary spaces at the airport premises in Bangladesh and
comply with the applicable requirements of CAAB.
1.1.10 LIMITATION OF AIR OPERATOR CERTIFICATE
AOC holder shall not operate any scheduled/non-scheduled flight

by any aircraft which is not available in its operations
specifications.
1.1.11 APPLICATION FOR AN AIR OPERATOR CERTIFICATE

i. An applicant intended to establish an air operator in
Bangladesh shall submit a letter of intent to CAAB. The
applicant shall have to obtain a No Objection Certificate
(NOC) from CAAB for attaining AOC prior to submission
of a formal application for an AOC. Applicant is required to
apply for NOC in a format prescribed in Appendix-A of
ANO (AOC) along with the required documents. Upon
satisfactory result of the evaluation of the NOC application
package, CAAB will conduct a preliminary audit at the
applicant’s office accommodations to verify the information
given with the Appendix-A.
ii. An applicant shall have to submit a feasibility study report
along with other documents as per Appendix-A for obtaining
NOC. The feasibility study report shall contain the
information at least as prescribed in IS 1.1.11.
iii. CAAB will not issue a NOC until CAAB finds that the
applicant has established a principal place of business in
Bangladesh and has minimum qualified personnel to prepare
a practicable schedule of events and to work on the formal
application process.
iv. NOC shall remain valid for a period of 01 (one) year only.
v. An applicant shall submit a schedule of events as per
Appendix-B of ANO (AOC) within 01 (one) month of
issuance of NOC.
vi. After acceptance of the schedule of events by CAAB, the
operator shall submit a formal application along with all
required documents, manuals & associated application(s) as
per Appendix-C of ANO (AOC) within 02 (two) months of
the issuance of NOC.
vii. The applicant shall ensure full compliance with the relevant
requirements of CAAB for obtaining AOC within maximum
10 (ten) months period of submission of the formal
application.
viii. The issued NOC shall be cancelled automatically if the
applicant fails to comply with the time line specified in this
section of ANO (AOC).
1.1.12 AIR OPERATOR CERTIFICATION PHASES

Air operator certification activities are divided into the following
phases:
i. Pre-Application Phase:
The applicant may visit Member (Flight Standard &

Regulations) of CAAB to enquire the requirements of CAAB for
obtaining an AOC. Upon received of a letter of intent of the
applicant, CAAB may hold a pre-application meeting with the
applicant and its technical officials to learn the applicant’s plan
and to inform the relevant requirements of CAAB. Later on, the
applicant is required to submit the application for NOC as per
Appendix-A to attain an AOC. This phase is ended up with the
issue of NOC and the submission of schedule of events by the
applicant acceptable to the CAAB. The applicant shall submit
schedule of events as per Appendix-B.
ii. Formal Application Phase:
The applicant shall submit formal application along with all

required documents, manuals & associated applications as per
Appendix-C in compliance with the applicable requirements of
this ANO and associated ANOs of operations, airworthiness and
ground handling. CAAB will then make a formal assessment of
the completeness of the application and invite the applicant for a
Formal Application meeting. The applicant may apply for
obtaining NOC as per Appendix-T for importation of aircraft in
this phase.
iii. Document Evaluation Phase:
Documents, manuals & associated applications submitted during

Formal Application phase to be evaluated by the concerned
inspectors to ensure compliance with the relevant requirements
of CAAB. The inspectors shall ensure conformity of the
submitted compliance statement and checklists. The phase is
ended up with the satisfactory result of the review and evaluation
of all of the submitted documents/manuals etc.
iv. Demonstration and Inspection Phase:
(a) The operator demonstrates implementation of the

reviewed process, procedures to ensure readiness for the
proposed operation.
(b) Qualifications and experience of the nominees for

nominated post holders will be evaluated, assessed and
interviewed. All other required personnel shall also be
evaluated, assessed and interviewed as necessary in
compliance with the relevant requirements of CAAB.
(c) Aircraft, all operational facilities including ground

handling, maintenance facilities and/or arrangements and
CAMO facilities, training facilities in operational and
maintenance aspects will be audited/inspected and
approved/accepted. Training facilities, program and
training personnel will be evaluated and
approved/accepted. With prior coordination with CAAB,
the applicant shall arrange emergency evacuations
demonstration, ditching demonstration, demonstration
flight etc. in this phase. The phase is ended up with the
satisfactory inspection/audit report of the concerned
inspectors.
v. Certification Phase:
Review of the entire certification packages to ensure the

completeness of the certification activities. The phase is ended
up with the issue of AOC & OPS SPECS and the development
of a comprehensive surveillance program for the operator.
1.1.13 ISSUANCE OR DENIAL OF AIR OPERATOR CERTIFICATE

(AOC) AND/ OR OPERATIONS SPECIFICATIONS (OPS SPECS)
i. The CAAB may issue an AOC if, after investigation, the CAAB
finds that the applicant—
(a) Meets the applicable regulations and standards for the

holder of an AOC;
(b) Is properly and adequately equipped for safe operations in

commercial air transport and maintenance of the aircraft;
and
(c) Holds the economic authority issued by the Register of

Joint Stock Companies & Firms under the provisions of the
relevant regulations of Bangladesh and have adequate
financial strength to run the organization.
(d) Has registered at least 01 (one) aircraft in Bangladesh and

the aircraft is having valid Airworthiness Certificate and
Airworthiness Review Certificate (ARC) issued by CAAB
or CAAB’s authorized organization.
(e) Complies with the General Requirements outlined in IS

1.1.13
ii. The CAAB may deny application for an AOC if the CAAB finds
that—
(a) The applicant is not properly or adequately equipped or is

not able to conduct safe operations in commercial air
transport;
(b) The applicant previously held an AOC which was revoked;

or
(c) An individual that contributed to the circumstances causing

the revocation process of an AOC obtains a substantial
ownership or is employed in a position required by this
regulation.
(d) any owner/shareholder of an organization/entity having

unpaid financial debt of CAAB.
(e) Any organization/entity having unpaid financial debt of

CAAB.
iii. The CAAB may issue an OPS SPEC (an integral part of an
AOC) in respect of an aircraft of an AOC holder if the CAAB
finds that—
(a) Meets the applicable regulations and standards for the

holder of an AOC;
(b) An aircraft is issued with a valid Certificate of Registration,

Certificate of Airworthiness & Airworthiness Review
Certificate (ARC), and found a continuing airworthiness
management organization (CAMO) having valid CAAB’s
certificate with an appropriate scope which is responsible
for airworthiness management of the aircraft;
(c) In case of scheduled flight operation by the aircraft at a

new destination for the applicant or AOC holder, result of
the station facility inspection is satisfactory;
(d) Required actions have been satisfactorily accomplished as

outlined in Appendix-Q of the ANO (AOC).
(e) Satisfactorily complied with the applicable requirements of

ANO (OPS) Part-SPA.
iv. The CAAB may deny application for an OPS SPECS if the
CAAB finds that—
(a) Any of the requirements of the paragraph-iii of this section

is not satisfactorily complied with.
1.1.14 SPECIFIC APPROVAL
i. The Civil Aviation Authority of Bangladesh (CAAB) is the

authority for issuing a specific operations approval:
(a) to AOC holder of Bangladesh.
(b) for aircraft registered in Bangladesh when used in

non-commercial operations.
ii. No person or AOC holder shall conduct special flight

operation as specified in ANO (OPS) Part-SPA unless
CAAB issues specific operations approval.
iii. A person or AOC holder shall comply with the requirement

of specific approval of CAAB outlined in ANO (OPS) Part-
SPA for specific approval.
iv. For specific operation approval under ANO (OPS) Part-SPA,

each AOC holder shall submit Appendix-C of ANO (AOC)
with proper information and a compliance checklist
{compliance checklist shall at least include the relevant
requirements of ANO (OPS) Part-SPA, reference proposed
procedure in compliance with the requirements, authorized
signature} to ensure full compliance with the relevant
requirements of ANO (OPS) Part-SPA.
1.1.15 Amendment of an Air Operator Certificate (AOC) AND/OR

OPERATIONS SPECIFICATION (OPS SPECS)
i. The CAAB may amend any AOC and/or OPS SPECS if—
(a) The CAAB determines that safety in commercial air

transport and the public interest require the amendment; or
(b) The AOC holder applies for an amendment, and the CAAB
determines that safety in commercial air transport and the
public interest allows the amendment.
ii. If the CAAB stipulates in writing that an emergency exists

requiring immediate amendment in the public interest with
respect to safety in commercial air transportation, such an
amendment is effective without stay on the date the AOC holder
receives notice.
iii. An AOC holder may appeal the amendment, but shall operate in
accordance with it, unless it is subsequently withdrawn.
iv. Amendments proposed by the CAAB, other than emergency

amendments, become effective 30 days after notice to the AOC
holder, unless the AOC holder appeals the proposal in writing
prior to the effective date. The filing of an appeal stays the
effective date until the appeal process is completed.
v. Amendments proposed by the AOC holder shall be made at least

60 (sixty) days prior to the intended date of any operation under
that amendment. However, if applicable, the provision of
Appendix-R of the ANO (AOC) shall be complied with.
vi. No person may perform a commercial air transport operation for

which an AOC amendment is required, unless it has received
notice of the approval from the CAAB.
vii. AOC holder shall submit Appendix-C (Formal Application

Form) with proper information for any change in an AOC and/or
OPS SPECS.
viii. AOC holder shall submit Appendix-C and Appendix-Q (for

inclusion of aircraft in the OPS SPECS) with proper information
for inclusion of an aircraft in an OPS SPECS.
ix. AOC holder shall submit Appendix-C with proper information

and a compliance checklist for specific operation approval under
ANO (OPS) Part-SPA and changes in the OPS SPECS.
x. AOC holder shall apply to the CAAB for amendment of OPS

SPECS within 21 (twenty-one) days of de-registration of its
aircraft from the civil aircraft registry of Bangladesh.
1.1.16 RENEWAL OF AIR OPERATOR CERTIFICATE
i. The holder of the AOC shall submit an application (Appendix-C)

for renewal of the AOC together with statement and documents
as per Appendix –E. The application shall be submitted to the
Chairman at least 60 (sixty) days prior to the expiry date of the
AOC, along with a statement in the application regarding the
current capability and competency of the Operator. The
capability and competency shall be assessed by conducting a
thorough audit/inspection by CAAB in the areas of AOC
Management, Finance, Operations and Airworthiness in
accordance with the compliance checklist (CCL) of ANO (AOC)
and its associated/referenced requirements of CAAB. CAAB will
renew the AOC on the basis of the satisfactory audit report. In
case of findings (non-compliances to the CAAB’s requirements),
CAAB will inform the AOC holder to take appropriate
corrective actions up to the level of satisfaction of CAAB.
Renewal of AOC will be denied in case the AOC holder fails to
come up with adequate corrective actions/ corrective action plans
to the best satisfaction of CAAB.
ii. Each AOC holder shall comply with all of the relevant
requirements of ANO (AOC) and the General Requirements
outlined in IS 1.1.13 for renewal of AOC.
1.1.18 SCHEDULED FLIGHT OPERATION AT A DESTINATION
i. No person or AOC holder shall operate scheduled flight at a

destination unless the station facilities are inspected by the
nominated inspectors of AOC Cell and other concerned
section (s) of Flight Standard & Regulations division of
CAAB and properly authorized.
ii. Furthermore, the nominated inspectors as mentioned in

paragraph (i) shall conduct necessary surveillance/
audit/inspection at each station facilities of an AOC holder.
Such surveillance/audit/inspection shall be conducted at least
once in a year at the station facilities located in Bangladesh
and at least once in two years at the station facilities located
outside of Bangladesh.
iii. A concerned person or AOC holder shall make necessary

arrangement for such initial audit/inspection or subsequent
surveillance/audit/inspection.
iv. A concerned person or AOC holder shall apply to CAAB as

per Appendix-C at least 60 (sixty) days before commencing
scheduled flight operation by commercial air transport at a
new destination or a destination not operated since the last 02
(two) years (from the date of last flight at a destination to the
resuming date of the flight).
v. Each AOC holder shall establish a system acceptable to

CAAB through continuous execution of the following actions
(but not limited to) at each station where scheduled flights are
planned to ensure safe operation:
(a) To ensure the adequacy of staff to handle the required

support functions;
(b) To ensure the competent performance of the staff;
(c) To ensure that staffs are provided necessary initial and

recurrent training to follow the proper procedures for the
functions they perform;
(d) To ensure the quality of the fuel taken on board is in a

satisfactory condition where fuel is uplifted.
(e) To ensure quality monitoring of fuel supplies including

supplier checks and uplift contamination checks; the
effectiveness and completion of fuel tank water drain
checks;
(f) To ensure availability of the necessary de-icing/ anti-

icing facilities and accomplish the relevant actions
effectively.
(g) To arrange necessary facilities in connection with the

services associated with aircraft arrival, turnaround, and
dispatch.
(h) To ensure that the responsibilities for the following

typical matters are defined:
(i) opening and securing of aircraft hold doors:

securing and locking when loading is complete;
(ii) draining of water from aircraft fuel tanks;
(iii) maintaining communication between the flight

deck and ground personnel.
(i) To ensure compliance with company approved practices

for cargo restraint, load distribution, and spreading, such
that the approved modifications for cargo configurations
are observed;
(j) To ensure the satisfactory condition of cargo/ baggage

compartments and their linings, cargo handling, and
restraint equipment, and special provisions for the
carriage of livestock and attendants;
(k) To ensure correct completion of sector record pages and

their transmission to technical records;
(l) To ensure satisfactory rectification of defects for their

deferral under the MEL and company procedures. The
recording of component details and stores control
numbers, cross-referencing to deferred defect records
and additional worksheets where appropriate, and the
inclusion of rectification details in the Sector Record
Page;
(m) To ensure that all company manuals and documents,

both technical and procedural, are kept up to date.
(n) To ensure cleanliness, state of repair, correct

functioning, and maintenance of ground support
equipment including ground de-icing/anti-icing
equipment;
(o) To ensure care and maintenance of cargo containers,

freight nets, pallets, and other cargo equipment;
(p) To ensure implementation of guidance and procedure on

the aircraft servicing;
(q) To ensure recording external damage to the aircraft

which has been inspected and is considered safe for
further operation.
(r) To ensure the adequacy of aircraft manuals and other
technical information appropriate to each aircraft type,
including engines, propellers, and other equipment, and
the continuing receipt of revisions and amendments;
(s) To ensure the effectiveness of any sub-contracted
arrangements for ground handling, servicing, and
maintenance support and compliance with the AOC
holder’s contracted arrangements;
(t) To ensure scope and effectiveness of locally raised
technical instructions and the procedure for bringing
them to the notice of maintenance personnel;
(u) To ensure the adequacy of special tools and equipment

appropriate to each type of aircraft, including engines,
propellers, and other equipment;
(v) To ensure availability of adequate maintenance guidance

and procedure manuals for the level of maintenance
to be performed;
(w) To ensure availability of qualified maintenance

personnel to accomplish the level of maintenance to be
performed;
(x) To ensure the adequacy of stores and storage conditions

for rotable components, small parts, perishable items,
flammable fluids, engines, and bulky assemblies;
(y) To ensure compliance with required reporting

procedures in the event of flights taking place after
rectification of defects without the issue of a Certificate
of Release to Service;
(z) To ensure satisfactory performance on passenger

ticketing and baggage handling;
(aa) To ensure weighing of passengers and baggage before

emplaning;
(bb) To ensure satisfactory performance on the handling of

passenger enplaning and deplaning;
(cc) To ensure availability of adequate guide persons in case

of using designated walk route to ensure passenger ramp
safety if a jetway was not used;
(dd) To ensure that marshaling of aircraft performed

satisfactorily;
(ee) To monitor the availability of proper marking of the

ramp and gate areas for towing, taxiing, and parking
position;
(ff) To ensure that the aircraft parking area is clear of carts

and other vehicles during the parking of the aircraft;
(gg) To ensure satisfactory performance of the towing of the

aircraft;
(hh) To ensure implementation of the procedures for

identification and seat allocation for handicapped
persons;
(ii) To ensure implementation of the procedure on seat

allocation for infants and children;
(jj) To ensure utilization of proper scales for weighing

baggage and cargo;
(kk) To ensure proper control of loose articles in the cabin

(carry-on baggage);
(ll) To ensure the aircraft is properly lighted and identifiable

at the parking location in case of overnight parking;
(mm) To ensure implementation of guidance and procedure on

mass, balance & performance computations;
(nn) To ensure implementation of guidance and procedure on

flight planning;
(oo) To ensure availability of emergency response procedure

and concerned personnel are trained on it.
Note: Actions mentioned in this paragraph are not

exhaustive and may vary among AOC holders,
categories of AOC, operational nature and from station
to station.
1.1.19 SUSPENSION or CANCELLATION OR REVOCATION

OF AN AIR OPERATOR CERTIFICATE
i. An AOC shall remain suspended automatically:

(a) Once there is no aircraft with valid Airworthiness
Certificate and/or Airworthiness Review Certificate
(ARC) in its operations specifications; or
(b) when validity of the AOC exceeds; or
(c) when validity of CAMO certificate of AOC holder
exceeds; or
ii. An AOC shall be automatically cancelled:

(a) if there is no Bangladeshi registered aircraft in its
operations specifications; or
(b) if an AOC holder is unable to submit application
along with required documents for renewal of the
AOC within maximum 06 (six) months of its expiry.
iii. In the interest of safety, CAAB shall have right to suspend/
cancel/revoke any AOC and/or part thereof and/or privileges
any time.
iv. An AOC shall be suspend/cancelled/revoked as a result of an
enforcement action.
v. Any AOC cancelled or revoked must be surrendered to the
Chairman, CAAB within 15 (fifteen) days of cancellation or
revocation.
Note 1: In case of suspension, privileges of the AOC mentioned
in 1.1.9 (i), (iii) & (iv) shall remain suspended.
Note 2: In case of revival of a suspended AOC, CAAB shall
preserve the right to decide, case by case taking into account the
situation, the actions to be taken.
Note 3: In case of revival of a cancelled/revoked AOC, the
applicant/entity shall have to submit a fresh application for NOC
to attain a new AOC.
1.1.20 ACCESS FOR SURVEILLANCE, AUDIT, INSPECTION
AND ANY OTHER REGULATORY PURPOSE
i. To determine continued compliance with the applicable

regulations, the applicant/AOC holder shall—
(a) ensure CAAB’s access to its organizations, facilities,
safety/security activities, aircraft and the applicant/
AOC holder shall facilitate the CAAB to discharge
regulatory duties and responsibilities.
(b) ensure CAAB’s access to its contracted/sub-
contracted facilities associated with commercial air
transport operations, airworthiness management and
maintenance of aircraft; and
(c) ensure CAAB’s free and uninterrupted access to the
flight deck of the aircraft during flight operations.
ii. Each AOC holder shall provide to the CAAB a forward

observer’s seat on each of the AOC holder’s aircraft from
which the flight crew’s actions and conversations may be
easily observed.
Note: The suitability of the seat location and the ability to

monitor crewmember actions, conversations and radio
communications is determined by the CAAB.
1.1.21 CONDUCTING SURVEILLANCE, AUDIT AND INSPECTIONS

i. The CAAB will conduct required surveillance, audit,
inspections, visit at the operators’ facilities as deemed
necessary to determine the regulatory compliances during the
initial certification. After the issuance of AOC, through
surveillance/audit/inspections at operator’s facilities, CAAB
will ensure that the AOC holder complies with the applicable
requirements taking into account the operational and
maintenance aspects.
ii. CAAB will conduct surveillance, audit, inspections, visit on

the operations/activities of AOC holders as per the
consolidated checklists outlined with the CCL of ANO
(AOC). In case of findings (non-compliance to the CAAB
requirements), CAAB will inform the AOC holder
accordingly. The AOC holders shall take the necessary
corrective actions in order to ensure continuous compliance of
the regulatory requirements. Failure of taking timely
corrective action and/or non-conformance or contravention
with the regulatory requirement will result in enforcement
action.
iii. The applicant or AOC holder shall allow the CAAB to

conduct surveillance, audit, inspections, visit, at any time or
place, to determine whether an AOC holder is complying with
the applicable laws, regulations and AOC terms and
conditions.
iv. The applicant or AOC holder shall make available at its

principal base of operations—
(a) All portions of its current Air Operator Certificate;

(b) All portions of its manuals in connection with

operations, continuing airworthiness management and
maintenance;
(c) A current listing that includes the location and individual

positions responsible for each record, document and
report required to be kept by the AOC holder under the
applicable aviation law, regulations or standards.
v. The applicant or AOC holder shall ensure accomplishment

of necessary action(s) to allow CAAB at the contracted/sub-
contracted (local and/or foreign) facilities for audit,
inspections, surveillance, visit.
1.1.22 EXPENDITURES FOR CONDUCTING SURVEILLANCE,

AUDIT, INSPECTION, MEETING
i. An applicant or AOC holder shall make necessary

arrangement for the nominated CAAB officials to attend
meeting and/or conduct surveillance, audit, inspection as
necessary at the operator’s facilities located at home and/or
abroad as deemed necessary by CAAB.
ii. Each AOC holder shall have to arrange at its own

expenditure or borne the costs/expenditures to be involved
for air tickets, transportations, accommodations, per diem,
travel insurance, security pass etc. of the CAAB’s
nominated officials to conduct surveillance/audit/
inspection/meeting etc.
iii. In case of visit abroad for the purpose mentioned in this

section, as per appropriate regulations of the competent
authority, applicant or AOC holder shall deposit necessary
costs/expenditures into the CAAB’s appropriate bank
account minimum 07 (seven) working days (or as
prescribed by the Chairman) before the planned departure
date.
1.2 AIR OPERATOR CERTIFICATION AND CONTINUED VALIDITY
1.2.1 APPLICABILITY
Subpart 1.2 provides requirements applicable to the certification

and continued validity of all AOC holders.
1.2.2 ADMINISTRATION
1.2.2.1 BASE OF OPERATIONS
i. Each AOC holder shall maintain a principal base of

operations in Bangladesh.
ii. Each AOC holder that is authorized to conduct maintenance

under CAAB ANO (AW) Part-145 requirements shall
maintain a principal base of operations and principal base of
maintenance either at the same location or at separate
locations in Bangladesh.
iii. Each AOC holder shall provide written notification of intent

to the CAAB at least 60 (sixty) days before it proposes to
establish or change the location of either base.
1.2.2.2 MANAGEMENT PERSONNEL REQUIRED FOR

COMMERCIAL AIR TRANSPORT OPERATIONS
i. Each AOC holder shall have an accountable manager,

acceptable to the CAAB, who has corporate authority for
ensuring that all flight operations, continuing airworthiness
management and maintenance activities can be financed and
carried out to the highest degree of safety standards required
by the CAAB.
ii. Each AOC holder shall have post holders with proven
qualification, competency and experience in civil aviation,
available and serving full-time in the such positions or their
equivalent, as applicable. The mentioned post holders shall
have to be approved by CAAB before assigning for the
following positions:
(a) Head of Flight Operations
(b) Head of Safety
(c) Head of Training
(d) Head of Technical (Operations)
(e) Head of Cabin Safety (if applicable)
(f) Head of Ground Operations/Handling (if applicable)
(g) Head of Dangerous Goods Handling (if applicable)
(h) Head of Airlines Security
(i) Head of Engineering of CAMO
(j) Head of Maintenance of Part-145 organization (Not

applicable when the operator is not authorized to
conduct maintenance)
(k) Head of Quality Assurance.
(l) Head of Safety Management System (other than

accountable manager).
(m) Airworthiness Review Staff (if applicable).
Note 1: “Competency in civil aviation” means that an individual

shall have academic & technical qualification and management
experience acceptable to the CAAB for the position served in
compliance with relevant requirements of ANO (OPS) B.2, CAAB
ANO (AW)Part-M, CAAB ANO (AW)Part-145 and ANO on GHSP
etc. or subsequent requirements issued in its place or any other
circular/directives of CAAB.
Note 2:
(i) No person shall be responsible for more than 01(one)
position of this section in an AOC of category-A1.
However, upon application with proper justification and
complying with (v) & (vi) of the note-2, Chairman,
CAAB may consider a qualified person, in terms of
complying with the appropriate requirements of CAAB,
to be responsible for maximum 02 (two) positions in
case of the availability of not more than 02 (two) aircraft
in the operator’s fleet.
(ii) No person shall be responsible for more than 01(one)
position of this section in an AOC of category-A2.
However, upon application with proper justification and
complying with (v) & (vi) of the note-2, Chairman,
CAAB may consider a qualified person, in terms of
complying with the appropriate requirements of CAAB,
to be responsible for maximum 02 (two) positions in
case of the availability of not more than 04 (four)
aircraft in the operator’s fleet.
(iii) In case of category-C1 of an AOC, a person may be
allowed to take the responsibility of maximum 02
positions of this section subject to comply with the
relevant requirements of CAAB for both the positions
concerning qualification, knowledge, competency &
experience and complying with (v) & (vi) of the
note-2.
(iv) In case of category B1, B2 and C2 of an AOC, a person
may be allowed to take the responsibility of maximum 02
positions of this section subject to comply with the
relevant requirements of CAAB for both the positions
concerning qualification, knowledge, competency &
experience and complying with (v) & (vi) of the note-2.
However, upon application with proper justification,
depending of the size of the organization, Chairman,
CAAB may allow an individual for more than 02 (two)
positions.
(v) No person shall be responsible for more than 01 (one)

position where conflict of interest exists. (For
example: person responsible as head of quality/safety
shall not involve with any activities on which he/she is
responsible for quality assurance through auditing)
(vi) Each AOC holder shall ensure compliance with the
objective of human factor principal while assigning a
person for specific responsibilities.
iii. The CAAB may approve positions or numbers of positions in
addition to those listed in the paragraph-ii of this section, if
the AOC holder is able to show that it can perform the
operation with the highest degree of safety considering the
followings:
(a) The kind of operations/activities involved;
(b) The number of aircraft used; and
(c) The area of operation.
iv. The individuals who serve in the positions required or
approved under this section and anyone in a position to
exercise control over operations/activities conducted under
the AOC must:
(a) Be qualified through training, experience, and
expertise as per CAAB approved procedure;
(b) Discharge their duties to meet applicable legal
requirements and to maintain safe operations; and
(c) Have, to the extent of their responsibilities, a full
understanding of the following materials with respect
of the AOC holder’s operation:
(i) Aviation safety standards and safe operating
practices;
(ii) The ANO (AOC);
(iii) The AOC holder’s operations specifications;
(iv) All appropriate maintenance and airworthiness
requirements of this Part;
(v) The manuals requirements of this Part.
(vi) Each AOC holder must:
(d) State in the general policy provisions of the

operations manual/CAME/MOE/GHSM etc. the
duties, responsibilities and authority of personnel
required by this section;
(e) List in the operations manual/CAME/MOE/GHSM
etc. the names and business addresses of the
individuals assigned to those positions; and
1.2.2.3 QUALITY SYSTEM
i. Each AOC holder shall establish quality system and

designate head of quality to monitor compliance with, and
adequacy of, procedures required to ensure safe operational
practices and airworthy aircraft. Compliance monitoring
shall include a feedback system to the accountable manager
to ensure corrective action as necessary.
ii. Each AOC holder shall ensure that the quality system
includes a quality assurance program that contains
procedures designed to verify that all operations are being
conducted in accordance with all applicable requirements,
standards and procedures.
iii. The quality system, and the head of quality, shall be
acceptable to the CAAB for necessary approval.
iv. Each AOC holder shall describe the quality system in
relevant documentation as outlined in IS: 1.2.2.3.
v. Notwithstanding paragraph (i) above, the CAAB may accept
the nomination of two head of Quality assurance
departments, one for operations and one for CAMO. Head of
quality assurance for operation may be known as head of
safety.
vi. Where the AOC holder is also an AMO, the AOC holder’s
quality management system may be combined with the
requirements of an AMO and submitted for acceptance to the
CAAB.
1.2.2.4 SUBMISSION AND REVISION OF POLICY AND

PROCEDURE MANUALS
i. Each manual required by this ANO must:
(a) Include instructions and information necessary to

allow the personnel concerned to perform their duties
and responsibilities with a high degree of safety;
(b) Be in a form that is easy to revise and contains a

system which allows personnel to determine the
current revision status of each manual;
(c) Have a date of the last revision on each page

concerned;
(d) Not be contrary to any applicable BANGLADESH

regulation and the AOC holder’s operations
specifications; and
(e) include a reference to appropriate civil aviation

regulations.
ii. Each AOC holder shall submit the proposed policy or

procedure to the CAAB at least 60 days prior to the date of
intended implementation.
1.2.2.5 RETENTION OF RECORDS
i. Each AOC holder shall retain the following records for the
period specified in IS: 1.2.2.5.
(a) Flight and duty records.
(b) Flight crew records.
(c) Other AOC holder personnel for which a training

program is required.
(d) Fuel and oil records.
(e) Maintenance records of the aircraft.
(f) Operational flight plan.

(g) Flight Preparation forms listed below —

(i) Completed load manifests.
(ii) Mass and balance records.
(iii) Dispatch releases.
(iv) Flight plans.
(v) Passenger manifests.
(vi) Weather reports.
(h) Aircraft technical logbook, including the following
sections listed below:
(i) Journey records section.
(ii) Maintenance records section.
(iii) Flight recorder records.
(iv) Quality system records.
(v) Dangerous goods transport document.
(vi) Dangerous goods acceptance checklist.
(vii) Records on cosmic and solar radiation dosage.
(viii) Other records as may be required by the CAAB.
ii. For the records identified in paragraph (i)(a), (b) and (c)
above, the AOC holder shall maintain:
(a) Current records which detail the qualifications and
training of all its employees, and contract employees,
involved in the operational control, flight operations,
ground operations and maintenance of the air operator.
(b) Records for those employees performing crew member
or flight operations officer duties in sufficient detail to
determine whether the employee meets the experience
and qualification for duties in commercial air transport
operations.
iii. Each AOC holder shall maintain records in a manner
acceptable to the CAAB.
1.2.2.6 COCKPIT VOICE AND FLIGHT DATA RECORDER

RECORDS
i. Each AOC holder shall retain:
(a) The most recent flight data recorder calibration,

including the recording medium from which this
calibration is derived; and
(b) The flight data recorder correlation for one aircraft of

any group of aircraft operated by the AOC holder—
(i) That are of the same type;
(ii) On which the model flight recorder and its

installation are the same; and
(iii) On which there is no difference in type design with

respect to the original installation of instruments
associated with the recorder.
Note: The flight data recorder calibration and the flight data
recorder correlation will be kept as part of the maintenance
records for aircraft and its components.
ii. An Operator shall have to maintain documentation concerning

parameter allocation, conversion equations, periodic
calibration and other serviceability/maintenance information.
The documentation needs to be sufficient to ensure that
accident investigation authorities have the necessary
information to read out the data in engineering units.
iii. In the event of an accident or incident requiring immediate
notification of the CAAB, the AOC holder shall remove and
keep recorded information from the cockpit voice recorder
and flight data recorder for at least 60 days or, if requested
by the CAAB, for a longer period.
1.2.2.7 AIRCRAFT OPERATED BY THE AOC HOLDER

i. The AOC holder shall list in its operations specifications
the aircraft make, model and series with the following list
of authorizations, conditions and limitations:
(a) Issuing Authority contact details;
(b) Operator name and AOC number;
(c) Date of issue and signature of the Authority
representative;
(d) Aircraft model;
(e) Types and areas of operations, and
(f) Special limitations and authorizations.
ii. Each AOC holder shall apply to the CAAB for an
amendment to its operations specification in advance of any
intended change of aircraft.
iii. Aircraft of another AOC holder operated under an
interchange agreement shall be incorporated to the operations
specifications as required by paragraph (i) above.
1.2.2.8 AIRCRAFT TECHNICAL LOG
i. Each AOC holder shall have an aircraft technical log that is

carried on the aircraft that contains a journey records section
and an aircraft maintenance record section. The journey
records section is further described in 1.3.6 and the aircraft
maintenance record section is further described in 1.4.8.
ii. There are examples of aircraft technical log in IS 1.2.2.8.
Note: The aircraft technical log may be computerized. The
journey records section and the maintenance record section
may be combined.
1.2.2.9 COMPANY PROCEDURES INDOCTRINATION
i. No person may serve nor may any AOC holder use a person
in its employ unless that person has completed the company
indoctrination curriculum approved by the CAAB,
appropriate to that person’s duties and responsibilities.
ii. The indoctrination curriculum shall include training in

knowledge and skills related to human performance,
including co-ordination with other AOC personnel.
1.2.2.10 SAFETY MANAGEMENT
i. The AOC, CAMO, AMO shall implement a safety

management system acceptable to the CAAB that as a
minimum:
(a) Identifies safety hazards;
(b) Ensures the implementation of remedial action

necessary to maintain agreed safety performance;
(c) Provides for continuous monitoring and regular

assessment of the safety performance; and
(d) Aims at a continuous improvement of the overall

performance of the safety management system.
ii. The safety management system shall clearly define lines of

safety accountability throughout the approved training
organization, including a direct accountability for safety on
the part of senior management.
iii. The safety management system shall contain the components

and elements listed in IS 1.2.2.10.
1.2.2.11 FLIGHT SAFETY DOCUMENT SYSTEM
i. An AOC holder shall establish a flight safety document

system, approved by the CAAB, for the use and guidance of
operational personnel.
ii. The development and organization of a flight safety

document system shall contain the minimum elements of the
outline provided in the IS: 1.2.2.11.
1.2.3 AIRCRAFT
1.2.3.1 ACQUISITION OF AIRCRAFT:
For Inclusion of any aircraft (New Type/Existing Type) in the

Operations Specification, the applicant or AOC holder shall
apply to CAAB with the Appendix-Q and required information
& documents. An applicant or AOC holder shall comply with the
provision of Appendix-R while inclusion of an aircraft.
1.2.3.2 REGISTRATION OF AN AIRCRAFT INTO THE CIVIL

AIRCRAFT REGISTRY OF BANGLADESH
i. Each applicant for AOC or the existing AOC holder shall

ensure that at least one aircraft is registered into the civil
aircraft registry of Bangladesh to achieve AOC and/or
remain AOC valid.
ii. An aircraft shall be automatically de-registered from the civil
aircraft registry of Bangladesh if the aircraft does not have a
valid Airworthiness Certificate and Airworthiness Review
Certificate for 02 (two) successive years.
iii. Each AOC holder shall comply with the requirements
outlined in ANO on registration and de-registration of
aircraft for registration, de-registration, change of ownership
etc. of an aircraft.
1.2.3.3 AIRCRAFT DESIGN STANDARDS AND CERTIFICATION
i. No aircraft shall enter into the civil aircraft registry of

Bangladesh unless the type of the aircraft is either certified or
validated or accepted by CAAB in accordance with the
Airworthiness Code of Bangladesh outlined in ANO on
"Aircraft Design Standards".
ii. Primary Design Standards -Aircraft, Engines and Propellers
The primary airworthiness design standards in respect of

aircraft, engines and propellers are:
Normal, Utility, Acrobatic and FAR part 23 or EASA CS – 23

Commuter (small or Light Or CS-VLA as applicable
Aero plane)
Transport category aero planes FAR part 25 or EASA CS - 25
(Large Aero plane)
Small rotorcraft (Normal or FAR part 27 or EASA CS – 27
Light category) Or CS-VLR as applicable
Large rotorcraft (transport FAR part 29 or EASA CS – 29
category)
Engines FAR part 33 or EASA CS- E
Propellers FAR part 35 or EASA CS - P
Auxiliary power unit EASA CS –APU
Sailplanes or Powered FAR part 23 or EASA CS - 22
sailplanes
Manned free balloons FAR part 31
Hot Air Balloons EASA CS -31 HB
iii. The Chairman, CAAB may issue a type certificate or validate/

accept a type certificate issued by the competent authority of
the state of design of the aircraft in respect of an aircraft type
upon satisfactory result of the inspection by nominated CAAB
inspectors at the aircraft manufacturing facility.
1.2.3.4 NO OBJECTION TO IMPORT AN AIRCRAFT

i. No person and/or AOC holder shall proceed to import a civil
aircraft in Bangladesh unless CAAB issues a No Objection
Certificate (NOC) in respect of the aircraft. The applicant or AOC
holder shall have to apply to CAAB as per Appendix-T for such
NOC along with the appropriate documents to learn the current
status of the aircraft in compliance with the design standard and to
conform the compliance with the requirements on “Age Restriction
of an Aircraft to be imported in Bangladesh”.
ii. Upon satisfactory submission of the required information/
documents by the applicant/AOC holder, CAAB may issue a NOC
to import the aircraft in Bangladesh.
iii. A NOC shall be valid only for 03 (three) months from its issuance
date.
iv. In case of failure of an applicant or AOC holder to import the
aircraft in Bangladesh within the validity period of the NOC, the
applicant or AOC holder shall have to submit a fresh application as
per sub-para (i) & (ii) of this Paragraph-1.2.3.4 of this ANO (AOC)
for another NOC to import the aircraft.
v. After receiving a NOC in respect of an aircraft, an applicant or
AOC holder is allowed to import the aircraft in Bangladesh under
foreign registration subject to the comply with the following
requirement:
(a) If an applicant or AOC holder wants to import an aircraft in
Bangladesh under foreign registration for the purpose of
registration in Bangladesh, the applicant or AOC holder shall
submit to the CAAB a non-judicial stamp (as applicable) with
a declaration that the aircraft (Foreign Registration Marks:….,
Manufacturer Serial Number:…..) shall be taken back
immediately from Bangladesh to any other country under the
expenditure and arrangement of the applicant or AOC holder
in case of failure of the applicant or AOC holder to comply
with the requirements of CAAB for Certificate of Registration
and Certificate of Airworthiness within 120 (one hundred and
twenty) days of the first landing of the aircraft at an airport of
Bangladesh.
vi. After receiving a NOC in respect of an aircraft, if an applicant or
AOC holder wants to import the aircraft under Bangladeshi
registration, the applicant or AOC holder shall have to comply
with the requirement outlined in paragraph-1.2.3.5 of this ANO
(AOC).
1.2.3.5 RESTRICTED CERTIFICATE OF REGISTRATION &

AIRWORTHINESS
i. CAAB may issue restricted certificate of registration and

restricted certificate of airworthiness in respect of an aircraft
to be registered in Bangladesh subject to the submission of
the following documents by an applicant or AOC holder:
(a) NOC issued by CAAB in respect of the aircraft under

paragraph-1.2.3.4 of this ANO.
(b) Confirmation of allocation of temporary registration

marks by CAAB in respect of the aircraft;
(c) In case of used aircraft, document/certificate of

cancellation/de-registration of the aircraft from the
foreign civil aircraft registry;
(d) In case of new aircraft, manufacturer’s statement to

confirm that the aircraft has never been registered or
document/certificate of cancellation/de-registration of
the aircraft from the foreign civil aircraft registry;
(e) In case of a foreign registered aircraft, Export Certificate

of Airworthiness issued by the competent authority of a
state where the aircraft was registered at last.
(f) In case of an aircraft never registered anywhere, Export

Certificate of Airworthiness issued by the competent
authority of the manufacturer of the aircraft.
(g) Insurance certificate of the aircraft in favor of the

applicant or AOC holder.
(h) Radio station license issued by the competent authority

of Bangladesh in respect of the aircraft.
(i) A non-judicial stamp (as applicable) with a declaration that

the aircraft (Temporary Registration Marks:., Manufacturer
Serial Number:……..) shall be removed immediately from
the airport premises of Bangladesh under the expenditure
and arrangement of the applicant or AOC holder in case of
failure of the applicant or AOC holder to comply with the
requirements of CAAB for Certificate of Registration and
Certificate of Airworthiness within 120 (one hundred and
twenty) days of first landing of the aircraft at an airport of
Bangladesh.
ii. Such Restricted Certificate of Registration and Restricted
Certificate of Airworthiness shall only be utilized to ferry the
aircraft in/from Bangladesh and shall be valid for 125 (one
hundred and twenty-five) days from the date of the first
landing at an airport of Bangladesh.
iii. Any other requirements, provisions of CAAB in connection
with the issue of restricted/temporary Certificate of
Registration and restricted/temporary Certificate of
Airworthiness shall be considered superseded.
1.2.3.6 AGE RESTRICTION OF AN AIRCRAFT TO BE

IMPORTED IN BANGLADESH
i. No person shall import an aircraft on purchase/dry/wet lease

arrangement for the operation under an AOC issued or to be
issued by CAAB unless the aircraft meets the following
requirements of CAAB on age restriction of an aircraft.
ii. Age limit of aircraft on Commercial Air Transport Operation
of Aeroplane or Commercial Air Transport Helicopter
Operations:
(a) Pressurized/un-pressurized aircraft to be utilized for
carriage of Persons, on Purchase / dry / wet lease
arrangement shall:
not be more than 15 (fifteen) years in age or has completed
not more than 70% (seventy percent) of the DSG/
DSO/ESL, anyone of the three is acceptable, in terms age
or flight cycle/ flight hours, whichever is earlier.
(b) Pressurized/un-pressurized aircraft to be utilized for

carriage of Cargo only, on Purchase / dry / wet lease
arrangement shall:
not be more than 25 (twenty-five) years in age or has

completed not more than 75% (seventy-five) of the DSG/
DSO/ESL, anyone of the three is acceptable, in terms age
or flight cycle/ flight hours, whichever is earlier.
Note: If the manufacturer does not define DSG/DSO/ESL

(anyone of the three is acceptable) in terms flight cycle or flight
hours, in that case age restriction concerning calendar years
will be applicable.
iii. Date of age of the aircraft shall be calculated on the date of

submission of a complete application for No Objection
Certificate/Authorization as per Appendix-T.
iv. In case of failure of submission of a complete application

along with all required documents in full compliance with
the Appendix-T, the age of the aircraft shall be calculated on
the date of submission of total compliant documents.
1.2.3.7 Authorised Aircraft
i. No AOC holder shall operate an aircraft in commercial air

transport under the privileges of AOC issued by CAAB unless
that the aircraft has an appropriate current airworthiness
certificate & the valid airworthiness review certificate and fit
for the intended operations complying with the applicable
airworthiness requirements for these operations, including
those related to identification and equipment.
ii. No person or AOC holder shall operate any specific type of

aircraft as commercial air transport in Bangladesh until it has
completed satisfactorily the process of type certification/
validation/acceptance and included in operations specification
(OPS SPEC) of an Air Operator Certificate (AOC).
iii. No person or AOC holder shall operate an aircraft unless full

compliance with the applicable requirements outlined in ANO
(AW) Part-21 for the issue of Airworthiness Certificate in
respect of an aircraft to be operated under the privileges of the
AOC.
iv. No person or AOC holder shall operate an aircraft unless full

(AW) Part-M or subsequent requirements issued in its place
for the issue/renewal of Airworthiness Review Certificate in
respect of an aircraft to be operated under the privileges of the
AOC.
v. No person or AOC holder shall operate an aircraft unless full

(AW) Part-M, ANO (AW)Part-145 and ANO (AW) Part-21 or
subsequent requirements issued in its place for initial issue of
airworthiness certificate, airworthiness management,
maintenance actions of an aircraft to be operated under the
privileges of the AOC.
1.2.3.8 AIRCRAFT LEASING
i. Any lease-in:
(a) The operator shall seek the CAAB’s approval before
engaging in aircraft operational lease arrangements
(i.e. dry/wet or damp leases).
(b) No applicant or AOC holder shall lease-in aircraft
from any country under significant safety concern of
ICAO or from an operator having operational
restrictions imposed by the state of operator.
(c) An aircraft under any valid lease agreement with
Bangladeshi AOC holder shall not be operated by
any other operator of Bangladesh or any other state
in any arrangement except sub-lease agreement.
ii. Wet or damp lease-in:
(a) The applicant or AOC holder for the approval of the wet or
damp lease-in of an aircraft shall demonstrate to the CAAB
that:
(i) An operational need has been identified;
(ii) The operator of the aircraft holds a valid AOC

issued in accordance with ICAO Annex 6;
(iii) The aircraft has a valid C of A issued in accordance

with ICAO Annex 8.
(b) A memorandum of understanding or agreed minutes shall

be signed between CAAB and the competent authority of
the state of operator and/or the state of registry (as
applicable) of wet or damp leased-in aircraft on the
responsibilities of the state of the operator and the state of
registry including maintaining safety standard of the
aircraft. Approval of wet or damp lease-in arrangement
shall also be subject to the satisfactory result of the
inspection to be conducted by CAAB’s AOC Cell
inspectors and others at the principal place of operations
and maintenance of the AOC holder under which the
aircraft operates.
(c) No applicant or AOC holder shall conduct wet or damp

leased operation unless CAAB issues an authorization after
complying all applicable requirements.
(d) The authorization shall be kept in the aircraft during its

flight operation under wet lease arrangement.
(e) The authorization of CAAB shall be suspended or revoked

whenever the AOC of the lessor or lessee is suspended or
revoked.
iii. Dry lease-in:
(a) An applicant or AOC holder for the approval of the dry

lease-in of an aircraft registered in a foreign country shall
demonstrate to the CAAB that:
(i) An operational need has been identified;
(ii) Compliance with the applicable requirements of

CAAB is ensured; and
(iii) The aircraft is equipped in accordance with the

applicable requirements of CAAB for Air
Operations.
(b) The approval of a dry lease-in arrangement shall be

suspended or revoked whenever the certificate of
airworthiness of the aircraft is suspended or revoked.
iv. Wet or damp lease-out:
Prior to the wet or damp lease-out of an aircraft, the AOC

holder shall notify the CAAB.
v. Dry lease-out:
AOC holder intending to dry lease-out one of its aircraft

shall apply for prior approval of the CAAB. The
application shall be accompanied by copies of the intended
lease agreement or description of the lease provisions,
except financial arrangements, and all other relevant
documentation.
vi. Applicant or AOC holder shall apply for the authorization of

the flight operation under wet or damp lease agreement as
per Appendix-T of the ANO (AOC).
Note: See IS: 1.2.3.7 for additional requirements on aircraft

leasing.
1.2.3.9 AIRCRAFT INTERCHANGE
i. No AOC holder may interchange aircraft with another AOC

holder without the approval of the CAAB.
ii. See IS: 1.2.3.8 for requirements pertaining to aircraft
interchange agreements approved by the CAAB.
1.2.3.10 EMERGENCY EVACUATION DEMONSTRATION
i. AOC holder shall use an aircraft type and model in

commercial air transport passenger-carrying operations
unless it has first conducted, for the CAAB, an emergency
evacuation demonstration for the configuration in 90 seconds
or less.
ii. AOC holder shall use a land plane in extended overwater
operations unless it has first demonstrated to the CAAB that
it has the ability and equipment to efficiently carry out its
ditching procedures.
Note:See IS: 1.2.3.9 for additional requirements concerning
emergency evacuation demonstrations.
1.2.3.11 DEMONSTRATION FLIGHTS
i. No AOC holder shall operate an aircraft type in commercial

air transport unless it first conducts satisfactory
demonstration flights for the CAAB in that aircraft type.
ii. No AOC holder shall operate an aircraft in a designated
special area, or using a specialized navigation system, unless
it conducts a satisfactory demonstration flight for the CAAB.
iii. Demonstration flights required by paragraph (i) shall be
conducted in accordance with the regulations applicable to
the type of operation and aircraft type used.
iv. The CAAB may authorize deviations from this section if the
CAAB finds that special circumstances make full compliance
with this section unnecessary.
Note: See IS: 1.2.3.10 for additional requirements
concerning demonstration flights.
1.2.3.12 ON BOARD DOCUMENTS
Each AOC holder shall ensure that the following documents

(original) are available in the aircraft during flight operation:
i. CAAB’s certified True Copy of AOC and operations

specification of the particular aircraft;
ii. Certificate of Registration;
iii. Certificate of Airworthiness and Airworthiness Review

Certificate;
iv. Noise Certificate;
v. Radio Station License;
vi. Insurance Certificate;
vii. Certificate of Release to Service;
viii. Aircraft Technical Log;
ix. Aircraft Flight Manual;
x. Minimum Equipment List;
xi. Operations Manual
xii. Differed Defect List;
xiii. List of the Crews on Board;
xiv. The appropriate licenses for each member of the crew;
xv. If the aircraft carries passengers, a list of their names and

places of embarkation and destination;
xvi. If the aircraft carries cargo, a manifest and detailed

declarations of the cargo;
xvii. Any other documents specified by CAAB time to time.

1.2.4 FACILITIES AND OPERATIONS SCHEDULES
1.2.4.1 FACILITIES
i. Each AOC holder shall maintain operational and

airworthiness support facilities at the main operating base,
appropriate for the area and type of operation.
ii. The applicant or Each AOC holder shall arrange appropriate

ground handling facilities at each airport used to ensure the
safe servicing and loading of its flights. To this effect an
aircraft handling manual has to be developed which should
include training requirements, contracting/subcontracting
policies (if any), handling processes, procedures and
practices for all ground handling operations. The applicant or
AOC holder shall ensure compliance with the requirements
of CAAB concerning ground handling outlined in the ANO
on Ground Handling Service 2018. The privileges of AOC as
mentioned in section 1.1.9 (vii) shall remain suspended in
case of failure of having an appropriate valid license as per
ANO on Ground Handling Service.
1.2.4.2 OPERATIONS SCHEDULES
In establishing flight operations schedules, each AOC holder

conducting scheduled operations shall allow enough time for the
proper servicing of aircraft at intermediate stops, and shall
consider the prevailing winds en-route and cruising speed for the
type of aircraft. This cruising speed may not be more than that
resulting from the specified cruising output of the engines.
1.3 AOC FLIGHT OPERATIONS MANAGEMENT
1.3.1 APPLICABILITY
Subpart 1.3 provides those certification requirements that apply

to management of flight operations personnel and their functions.
1.3.2 OPERATIONS MANUAL
i. Each AOC holder shall issue to the crew members and

persons assigned operational control functions, an Operations
Manual approved by the CAAB.
ii. The Operations Manual shall contain the overall (general)

company policies and procedures regarding the flight
operations it conducts.
iii. Each AOC holder shall prepare and keep current an

Operations Manual which contains the operations’
procedures and policies for the use and guidance of its
personnel.
iv. Each AOC holder shall issue the Operations Manual, or

pertinent portions, together with all amendments and
revisions to all personnel that are required to use it.
v. No person may provide for use of its personnel in

commercial air transport any Operations Manual or portion
of this manual which has not been found approved for the
AOC holder by the CAAB.
vi. Each AOC holder shall ensure that the contents of the
Operations Manual include at least those subjects designated
by the CAAB that are applicable to the AOC holder’s
operations.
vii. Unless otherwise acceptable to the CAAB, each AOC holder

shall provide an Operations Manual containing information
on operations administration and supervision, accident
prevention and flight safety program, personnel training,
flight crew and cabin crew member fatigue and flight and
duty time limitations, flight operations including operational
flight planning, airplane performance, routes, guides and
charts, minimum flight altitudes, aerodrome operating
minima, search and rescue, dangerous goods, navigation,
communications, security, and human factors. The
operations manual shall encompass the matters set forth
above. The operations manual may be published in parts, as
a single document, or as a series of volumes. Specific
subjects are listed below. Subjects presented with reference
to a specific section shall be addressed in accordance with
the requirements of the referenced section.
(a) Training Program. (1.3.4)
(b) Aircraft Operating Manual. (1.3.5)
(c) Minimum Equipment List and Configuration Deviation

List. (1.3.13)
(d) Aircraft Performance Planning Manual. (1.3.14)
(e) Route Guide. (1.3.22)
(f) Dangerous Goods Procedures.
(g) Accident/Incident Reporting Procedures.
(h) Security Procedures.
(i) Aircraft Loading and Handling Manual. (1.3.16)
(j) Cabin Crew Member Manual (if required). (1.3.19)
viii. The Operations Manual shall conform compliance to the

requirements outlined in IS: 1.3.2 and ANO (OPS) B1 or
subsequent requirements issued in its place.
1.3.3 FLIGHT CREW QUALIFICATIONS
i. Each AOC holder shall detail flight crew member. No person

shall serve as a flight crew member, on an air transport
operation, unless the person holds the appropriate license and
rating as per the applicable rules of the Civil Aviation Rules
and the ANOs of CAAB.
ii. Each person authorized to perform an air transport operations

outside Bangladesh under an AOC issued by CAAB shall
have in his or her possession the appropriate flight crew
license of CAAB.
1.3.4 TRAINING PROGRAM
i. Each AOC holder shall ensure that all operations personnel

are properly instructed in their duties and responsibilities and
the relationship of such duties to the operation as a whole.
ii. Each AOC holder shall have a training program manual

approved by the CAAB containing the general training,
checking, and record keeping policies.
iii. Each AOC holder shall have approval of the CAAB prior to
using a training curriculum for the purpose of qualifying a
crewmember, or person performing operational control
functions, for duties in commercial air transport.
iv. Each AOC holder shall submit to the CAAB any revision to
an approved training program, and shall receive written
approval from the CAAB before that revision can be used.
v. The training program manual shall conform to the

requirements outline in IS: 1.3.4 and ANO (OPS) B1(Part-D)
or subsequent requirements issued in its place.
1.3.5 AIRCRAFT OPERATING MANUAL
i. Each AOC holder or applicant shall submit proposed aircraft

operating manuals for each type and variant of aircraft
operated, containing the normal, abnormal and emergency
procedures relating to the operation of the aircraft for
approval by the CAAB.
ii. Each Aircraft Operating Manual shall be based upon the

aircraft manufacturer’s data for the specific aircraft type and
variant operated by the AOC holder and shall include
specific operating parameters, details of the aircraft systems,
and of the check lists to be used applicable to the operations
of the AOC that are approved by the CAAB. The design of
the manual shall observe human factors principles.
iii. The Aircraft Operating Manual shall be issued to the flight

crewmembers and persons assigned operational control
functions to each aircraft operated by the AOC.
iv. The Aircraft Operating Manual may conform to the

requirements outlined in IS: 1.3.5 and ANO 6-1 or
subsequent requirements issued in its place.
1.3.6 AIRCRAFT TECHNICAL LOG ENTRIES–JOURNEY

RECORDS SECTION
i. Each AOC holder shall use an aircraft technical log containing

a journey records section which includes the following
information for each flight: (See 1.4.8 for maintenance
records section of the aircraft technical log).
(a) Aircraft nationality and registration;
(b) Date;
(c) Names of crewmembers;
(d) Duty assignments of crewmembers;
(e) Place of departure;
(f) Place of arrival;

(g) Time of departure;
(h) Time of arrival;
(i) Hours of flight;
(j) Nature of flight (private, aerial work, scheduled, non-
scheduled);
(k) Incidents, observations, if any; and
(l) Signature of person in charge.
ii. Entries in the journey logbook shall be made currently and in
ink.
iii. Completed journey log books shall be retained to provide a
continuous record of the last 2 years operations.
1.3.7 DESIGNATION OF PIC FOR COMMERCIAL AIR

TRANSPORT
i. The AOC holder shall, for each commercial air transport

operation, designate in writing one pilot as the PIC.
ii. PIC and cockpit crew member shall wear a distinctive

uniform other than cabin crew members that allows to
perform their duties during a passenger evacuation drill.
1.3.8 REQUIRED CABIN CREW MEMBERS
i. The AOC holder shall schedule, and the PIC shall ensure,
that the minimum numbers of required cabin crew members
are on board for each type of airplane, based on seating
capacity or the number of passengers carried, in order to
effect a safe and expeditious evacuation of the airplane and
the necessary functions to be performed in an emergency or
in a situation requiring emergency evacuation.
ii. Cabin crew member shall wear a distinctive uniform other

than cockpit crew members that allows to perform safety
duties during a passenger evacuation drill; and
iii. The number of cabin crew members may not be less than the
minimum established in the AOC holder’s cabin crew
member manual approved/accepted by CAAB or the
following, whichever is greater—
(a) For a seating capacity of 20 to 50 passengers: 1 cabin

crew member; and
(b) One additional cabin crew member for each unit, or

part of a unit, of 50 passenger seat capacity.
iv. When passengers are on board a parked aircraft, the

minimum number of flight attendants shall be one-half that
required for the flight operation, but never less than one
cabin crew member (or another person qualified in the
emergency evacuation procedures for the aircraft).
v. The applicant or AOC holder shall ensure compliance with

the CAAB’s requirements on cabin safety system outlined in
the ANO 6-1, Chapter-12 or subsequent requirements issued
in its place.
Note: Where one-half would result in a fractional number, it is

permissible to round down to the next whole number.
1.3.9 CARRIAGE OF SPECIAL SITUATION PASSENGERS
No AOC holder may allow the transportation of special situation

passengers except:
i. As provided in the AOC holder’s Operations Manual

procedures; and
ii. With the knowledge and concurrence of the PIC.

1.3.10 CREW MEMBER CHECKING AND STANDARDISATION

PROGRAM
i. Each AOC holder shall have a program of checking and

standardization of crew members approved by the CAAB.
ii. An AOC holder shall check pilots’ proficiency on those
maneuvers and procedures that are prescribed by the CAAB
for pilot proficiency checks, which shall include emergency
procedures and, where applicable, instrument flight rules.
Note 1: A standardized process is defined to address the
operator unique fleet differences and compliance methods.
Note 2: See ANO 6-1, Chapter-9 or subsequent requirements
issued in its place for specific checking requirements.
1.3.11 RESERVED
1.3.12 COCKPIT CHECK PROCEDURE
i. Each AOC holder shall issue to the flight crews and make
available on each aircraft, the checklist procedures approved
by the CAAB appropriate to for the type and variant of
aircraft.
ii. Each AOC holder shall ensure that approved procedures
include each item necessary for flight crew members to
check for safety before starting engines, taking off, or
landing, and for engine and systems abnormalities and
emergencies.
iii. Each AOC holder shall ensure that the checklist procedures
are designed so that a flight crew member will not need to
rely upon his memory for items to be checked.
iv. Each AOC holder shall make the approved procedures
readily useable in the cockpit of each aircraft and the flight
crew shall be required to follow them when operating the
aircraft.
Note 1: Checklists are part of the Aircraft Operating Manual,
which is a part of the Operations Manual of the AOC and is
approved by the CAAB.
Note 2: See ANO 6-1, Chapter-4 or subsequent requirements
issued in its place for further requirements.
1.3.13 Minimum Equipment List and Configuration Deviation List
i. Each AOC holder shall provide for the use of the flight crew
members, maintenance personnel and person’s assigned
operational control functions during the performance of their
duties, an MEL approved by the CAAB.
ii. The MEL shall be specific to the aircraft type and variant
which contains the circumstances, limitations and procedures
for release or continuance of flight of the aircraft with
inoperative components, equipment or instruments.
iii. Each AOC holder may provide for the use of flight crew
members, maintenance personnel and persons assigned
duties a Configuration Deviation List (CDL) specific to the
aircraft type if one is provided and approved by the State of
Design. An AOC Holder operations manual shall contain
those procedures acceptable to the CAAB for operations in
accordance with the CDL requirements.
1.3.14 PERFORMANCE PLANNING MANUAL
members and persons assigned operational control functions
during the performance of their duties; a performance
planning manual acceptable to the CAAB.
ii. The performance planning manual shall be specific to the

aircraft type and variant and shall contain adequate
performance information to accurately calculate the
performance in all normal phases of flight operation.
Note: See ANO 6-1, Chapter-5 or subsequent requirements

issued in its place for specific on the performance planning
manual.
1.3.15 PERFORMANCE DATA CONTROL SYSTEM
i. Each AOC holder shall have a system approved by the

CAAB for obtaining, maintaining and distributing to
appropriate personnel current performance data for each
aircraft, route and airport that it uses.
ii. The system approved by the CAAB shall provide current

obstacle data for departure and arrival performance
calculations.
Note: See ANO 6-1, Chapter-5 or subsequent requirements

issued in its place for specific requirements.
1.3.16 AIRCRAFT LOADING, MASS AND BALANCE
members, ground handling personnel and persons assigned
duties, an aircraft handling and loading manual acceptable to
the CAAB.
ii. This manual shall be specific to the aircraft type and variant
and shall contain the procedures and limitations for servicing
and loading of the aircraft.
iii. No person or AOC holders shall operate an aircraft unless all

loads carried are properly distributed and safely secured.
iv. No person or AOC holders shall operate an aircraft unless

the calculations for the mass of the Aeroplane and Centre of
gravity location indicate that the flight can be conducted
safely, taking into account the flight conditions expected.
v. For commercial air transport operations, no PIC shall

commence a flight unless the PIC is satisfied that the loading
and mass and balance calculations contained in the load
manifest are accurate and comply with the aircraft
limitations.
vi. No person or AOC holders shall operate an aircraft unless

the aircraft has been re-weighed and complied with the
applicable requirements outlined in ANO (AW) Part-M.
vii. Each AOC holder shall ensure that the period of re-weighing
of the aircraft shall not be more than 05 (five) years.
1.3.17 MAXIMUM ALLOWABLE MASS TO BE CONSIDERED

ON ALL LOAD MANIFESTS
i. PIC shall ensure that the takeoff mass for a flight does not
exceed the maximum allowable takeoff mass—
ii. For the specific runway and conditions existing at the takeoff
time; and
iii. Considering anticipated fuel and oil consumption that allows

compliance with applicable en-route performance, landing
mass, and landing distance limitations for destination and
alternate aerodromes.
Note: Depending on the size and scope of the AOC operations,

the aircraft loading and balance/handling manual may be either
a stand-alone document or contained in the Aircraft Flight
Manual.
1.3.18 MASS AND BALANCE DATA CONTROL SYSTEM
Each AOC holder shall have a system approved by the CAAB

for obtaining, maintaining and distributing to appropriate
personnel current information regarding the mass and balance of
each aircraft operated.
Note: See ANO 6-1 Chapter 4.14 & ANO (OPS) B1 GM Section-
14 or subsequent requirements issued in its place for further
requirements
1.3.19 CABIN CREW MEMBER MANUAL
i. The AOC holder shall issue to the cabin crew members and
provide to passenger agents/passenger handling agents
during the performance of their duties, a cabin crew member
manual acceptable to the CAAB.
ii. The cabin crew member manual shall contain those
operational policies and procedures applicable to cabin crew
members and the carriage of passengers.
iii. The AOC holder shall issue to the cabin crew members, a
manual specific to the aircraft type and variant which
contains the details of their normal, abnormal, emergency
procedures and the location & operation of emergency
equipment (quantity, serviceability & use), safety
information briefing, procedures for handling infants and
children and disabled persons, exit row seating program,
cabin storage of carry-on baggage and cargo, cabin crew
duties and responsibilities procedures (unruly passenger and
crowed control), doors, drugs, electronic devices, dangerous
goods, lights, turbulence, CRM, survival, hijacking,
weapons, first aid, aviation security, SMS, oxygen: use &
need, fire prevention & control, and evacuation procedure.
Note: These manuals may be combined into one manual for
use by the cabin crew members.
1.3.20 PASSENGER BRIEFING CARDS
i. Each AOC holder shall carry on each passenger carrying

aircraft, in convenient locations for the use of each
passenger, printed cards supplementing the oral briefing and
containing—
(a) Diagrams and methods of operating the emergency exits;
(b) Other instructions necessary for use of the emergency
equipment, and
(c) Information regarding the restrictions and requirements
associated with sitting in an exit seat row.
ii. Each AOC holder shall ensure that each card contains
information that is pertinent only to the type and variant of
aircraft used for that flight.
Note: See IS: 1.3.20 for specific information to be included on

passenger information cards regarding exit row seating.
1.3.21 AERONAUTICAL DATA CONTROL SYSTEM
Each AOC holder shall have a system approved by the CAAB

for obtaining, maintaining and distributing to appropriate
personnel current aeronautical data for each route and aerodrome
that it uses.
Note: See IS: 1.3.21 for the specific aerodrome information to be

contained in the aeronautical data control system.
1.3.22 ROUTE GUIDE
members and persons assigned operational control functions
during the performance of their duties, a route guide and
aeronautical charts approved by the CAAB.
ii. The AOC holder shall keep the route guide and aeronautical
charts current and appropriate for the proposed types and
areas of operations to be conducted by the AOC holder. The
route guide is issued as part of the operations manual or
maybe separate.
iii. Each route guide shall contain at least the information

outlined in IS: 1.3.22.
Note: See ANO (OPS) B1, Chapter-C or subsequent

requirements issued in its place for specific requirements or
applicable requirements of CAAB.
1.3.23 WEATHER REPORTING SOURCES
i. Each AOC holder shall use sources approved by CAAB for

the weather reports and forecasts used for decisions
regarding flight preparation, routing and terminal operations.
ii. For passenger carrying operations, the AOC holder shall

have an approved system for obtaining forecasts and reports
of adverse weather phenomena that may affect safety of
flight on each route to be flown and airport to be used.
Note: See IS: 1.3.23 for sources of weather reports satisfactory

for flight planning or controlling flight movement.
1.3.24 DEICING AND ANTI-ICING PROGRAM
i. Each AOC holder planning to operate an aircraft in

conditions where frost, ice, or snow may reasonably be
expected to adhere to the aircraft shall:
(a) Use only aircraft adequately equipped for such

conditions;
(b) Ensure flight crew is adequately trained for such

conditions; and
(c) Have an approved ground deicing and anti-icing

program.
ii. Detailed for detailed requirements pertaining to the AOC

holder's deicing program is available in IS: 1.3.24.
Note: See ANO (OPS) B1 Section-4.15 & 15 (GM) or subsequent

requirements issued in its place for further requirements.
1.3.25 FLIGHT SUPERVISION AND MONITORING SYSTEM
i. Each AOC holder shall have an adequate system approved by the

CAAB for proper dispatch and monitoring of the progress of the
flights.
ii. The dispatch and monitoring system shall have enough dispatch
centers, adequate for the operations to be conducted, located at
points necessary to ensure adequate flight preparation, dispatch
and in-flight contact with the flight operations.
iii. Each AOC holder shall provide enough qualified flight

operations officers at each dispatch centre to ensure proper
operational control of each flight.
iv. Detailed requirements pertaining to the AOC holder’s flight

monitoring system is available in IS: 1.3.25.
1.3.26 MANAGING FATIGUE-RELATED SAFETY RISKS
i. For the purpose of managing fatigue-related safety risks, an AOC

holder shall establish either:
(a) flight time, flight duty period, duty period and rest period
limitations that are within the prescriptive fatigue
management regulations of CAAB; or
(b) a Fatigue Risk Management System (FRMS) in compliance

with the followings:
(i) Operators implementing an FRMS to manage fatigue-

related safety risks shall, as a minimum:
a. Incorporate scientific principles and knowledge

within the FRMS;
b. Identify fatigue-related safety hazards and the

resulting risks on an ongoing basis;
c. Ensure that the remedial actions, necessary to

effectively mitigate the risks associated with the
hazards, are implemented promptly;
d. Provide for continuous monitoring and regular

assessment of the mitigation of fatigue risks
achieved by such actions; and
e. Provide for continuous improvement to the overall

performance of the FRMS.
or,
(c) An FRMS in compliance with sub-paragraph-(b) (i) and

the application requirements of CAAB for the remainder
of its operations.
ii. Where the operator adopts prescriptive fatigue management

regulations for part or all of its operations, the CAAB may
approve, in exceptional circumstances, variations to these
regulations on the basis of a risk assessment provided by the
operator. Approved variations shall provide a level of safety
equivalent to, or better than that achieved through the
prescriptive fatigue management regulations.
iii. The CAAB shall approve an operator’s FRMS before it may take
the place of any or all of the prescriptive fatigue management
regulations. An approved FRMS shall provide a level of safety
equivalent to, or better than, the prescriptive fatigue management
regulations.
iv. Operators using an FRMS must adhere to the following

provisions of the FRMS approval process that allows the CAAB
to ensure that the approved FRMS meets the applicable
requirements:
(a) Establish maximum values for flight times and/or flight

duty period(s) and duty period(s), and minimum values for
rest periods that shall be based upon scientific principles
and knowledge, subject to safety assurance processes.
(b) Adhere to CAAB mandates to decrease maximum values

and increase in minimum values in the event that the
operator’s data indicates these values are too high to too
low, respectively; and
(c) Provide justification to the CAAB for any increase in

maximum values or decrease in minimum values based on
accumulated FRMS experience and fatigue-related data
before such changes will be approved by the CAAB.
v. Operators implementing an FRMS to manage fatigue-related

safety risks shall, as a minimum:
(a) Incorporate scientific principles and knowledge within the

FRMS;
(b) Identify fatigue-related safety hazards and the resulting risks

on an ongoing basis;
(c) Ensure that the remedial actions, necessary to effectively

mitigate the risks associated with the hazards, are
implemented promptly;
(d) Provide for continuous monitoring and regular assessment of

the mitigation of fatigue risks achieved by such actions; and
(e) Provide for continuous improvement to the overall

performance of the FRMS.
Note: See detailed IS: 1. 3.26 requirements pertaining to FRMS.
1.3.27 COMMUNICATIONS FACILITIES
i. Each AOC holder’s flights shall be able to have two-way radio

communications with all ATC facilities along the routes and
alternate routes to be used.
ii. For passenger carrying operations, each AOC holder shall be

able to have rapid and reliable radio communications with all
flights over the AOC’s entire route structure under normal
operating conditions. This radio communication system shall be
independent from the ATC system.
iii. Each AOC holder engaged in international air navigation shall at

all times have available for immediate communication to rescue
coordination centers, information on the emergency and survival
equipment carried on board any of their airplanes including, as
applicable —
(a) The number, color and types of life rafts and pyrotechnics;
(b) Details of emergency water and medical supplies; and
(c) The type and frequencies of the emergency portable radio

equipment.
1.3.28 ROUTES AND AREAS OF OPERATION
i. An AOC holder may conduct operations only along such routes

and within such areas for which—
(a) Ground facilities and services, including meteorological

services, are provided which are adequate for the planned
operation;
(b) The performance of the aircraft intended to be used is

adequate to comply with minimum flight altitude
requirements;
(c) The equipment of the aircraft intended to be used meets the

minimum requirements for the planned operation;
(d) Appropriate and current maps and charts are available;
(e) If two-engine aircraft are used, adequate airports are

available within the time/distance limitations; and
(f) If single-engine aircraft are used, surfaces are available

which permit a safe forced landing to be executed.
ii. No person or AOC holder may conduct commercial air

transport operations on any route or area of operation unless
those operations are in accordance with any restrictions
imposed by the CAAB.
1.3.29 NAVIGATIONAL ACCURACY
i. Each AOC holder shall ensure, for each proposed route or

area, that the navigational systems and facilities it uses are
capable of navigating the aircraft—
ii. Within the degree of accuracy required for ATC; and
iii. To the airports in the operational flight plan within the

degree of accuracy necessary for the operation involved.
iv. In situations without adequate navigation systems reference,

the CAAB may authorize day VFR operations that can be
conducted safely by pilotage because of the characteristics of
the terrain.
v. Except for those navigational aids required for routes to

alternate airports, the CAAB will list in the AOC holder's
operations specifications non visual ground aids required for
approval of routes outside of controlled airspace.
vi. Non-visual ground aids are not required for night VFR
operations on routes that the certificate holder shows have
reliably lighted landmarks adequate for safe operation.
vii. Operations on route segments where the use of celestial or

other specialized means of navigation is required shall be
approved by the CAAB.
1.4 AOC CONTINUING AIRWORTHINESS MANAGEMENT

AND MAINTENANCE REQUIREMENTS
1.4.1 APPLICABILITY
This Subpart provides those certification and continuing

airworthiness management & maintenance requirements that apply
to an AOC holder utilizing a CAMO and/or a Part-145 approved
maintenance organization.
1.4.2 AIRWORHTINESS MANAGEMENT AND MAINTENANCE

RESPONSIBILITY
i. Each AOC holder is responsible for the continuing airworthiness

of an aircraft and shall ensure that no flight takes place unless:
(a) The aircraft is maintained in an airworthy condition;
(b) The airworthiness certificate and the airworthiness review

certificate remain valid in compliance with ANO (AW)
Part-21 and ANO (AW) Part-M respectively or subsequent
requirements issued in its place;
(c) Any operational and emergency equipment fitted is

correctly installed and serviceable or clearly identified as
unserviceable, and;
(d) The maintenance of the aircraft is performed in accordance

with the approved maintenance program as specified in
ANO (AW) Part-M M.A.302 or subsequent requirements
issued in its place;
(e) Assuring the accomplishment of pre-departure inspections;

(f) Assuring the correction of any defect and/or damage
affecting safe operation of an aircraft to an approved
standard, taking into account the MEL and CDL if
available for the aircraft type;
(g) The analysis of the effectiveness of the AOC holder's

approved aircraft maintenance program;
(h) Assuring the accomplishment of any operational directive,

airworthiness directive and any other continued
airworthiness requirement made mandatory by the CAAB;
and
(i) Assuring the accomplishment of modifications in

accordance with an approved standard and, for non-
mandatory modifications, the establishment of an
embodiment policy.
ii. Each AOC holder shall ensure that the Certificate of

Airworthiness and the Airworthiness Review Certificate for each
aircraft operated remains valid in respect to:
(a) The requirements in paragraph (i);
(b) The expiration date of the Certificate; and
(c) Any other maintenance condition specified in the Certificate.
iii. Each AOC holder shall ensure that the requirements specified in
paragraph (i) are performed in accordance with procedures
approved by or acceptable to the CAAB.
iv. Each AOC holder shall ensure that the maintenance, preventive
maintenance, and modification of its aircraft/aeronautical
products are performed in accordance with its continuing
airworthiness management exposition or equivalent and/or
current instructions for continued airworthiness, and applicable
aviation regulations.
v. Each AOC holder shall ensure compliance with the applicable

requirements of ANO (AW) Part-145 while the AOC holder
holds a CAAB Part-145 approved maintenance organization
certificate.
vi. Each AOC holder may make an arrangement with another person
or entity for the performance of any maintenance, preventive
maintenance, or modifications; but shall remain responsible of all
work performed under such arrangement. Agreement of such
arrangement shall have to be approved by CAAB.
vii. Each AOC holder shall have its aircraft maintained and released
to service by either an AMO certificated under ANO (AW) Part-
145 requirements.
viii. Each AOC holder shall ensure compliance with the applicable
requirements outlined in CAAB ANO (AW) Part-M and CAAB
ANO (AW) Part-21 or subsequent requirements issued in its
place.
ix. Each AOC holder operating aeroplane over 5700 kg shall

establish a system acceptable to CAAB to monitor and assess
maintenance and operational experience with respect to
continuing airworthiness. The system shall include the provision
of reporting to the state of registry of the aircraft operated by the
AOC holder.
x. Each AOC holder shall establish a system acceptable to CAAB

to obtain and assess continuing airworthiness information and
recommendations of the aircraft type design organization.
1.4.3 APPROVAL AND ACCEPTANCE OF AOC MAINTENANCE

SYSTEMS AND PROGRAM
i. An AOC holder shall not operate an aircraft, except for pre-flight

inspections, unless it is maintained and released to service by an
AMO.
ii. For maintenance of aircraft registered in BANGLADESH, an

AMO shall be approved/accepted by the CAAB.
iii. For maintenance of aircraft not registered in BANGLADESH, an

AMO will be approved/accepted by the State of Registry of the
aircraft.
1.4.4 CONTINUING AIRWORTHINESS MANAGEMENT OF

AIRCRAFT
i. Each AOC holder shall have a valid certificate of CAAB as

Continuing Airworthiness Management Organization (CAMO)
under the requirements outlined in ANO (AW) Part-M,
SUBPART-G or subsequent requirements issued in its place.
However, privileges of the CAMO certificate may be utilized by
the 2nd AOC holder in case of both the AOCs are owned by same
owner(s) or entity and the same person is the accountable
manager of both the AOC holders.
ii. Each AOC holder shall ensure that the Accountable Manager of
the operator must be accountable for CAMO as well.
iii. Each AOC holder shall provide to the CAAB, and to the State of
Registry of the aircraft, if different from the CAAB, an AOC
holder's CAME/equivalent and subsequent amendments, for the
use and guidance of personnel concerned for airworthiness
management, maintenance and operational activities. The CAME
or equivalent shall be approved by CAAB.
iv. Each AOC holder shall prepare the CAME as per the
requirements outlined in ANO (AW) Part-M, SUBPART-G,
M.A. 704 or subsequent requirements issued in its place.
v. Each AOC holder shall ensure continued compliance with the

CAME approved by CAAB.
vi. Each AOC holder shall employ a person or group of persons,

acceptable to the CAAB, to ensure that all maintenance is carried
out to an approved standard such that the maintenance
requirements of 1.4.1.2 and procedures of the AOC holder's
CAME are satisfied, and to ensure the functioning of the quality
system.
vii. Each AOC holder shall provide suitable office accommodation at

appropriate locations for the personnel specified in paragraph
(vi).
viii. Each AOC holder shall establish a safety management system for
the maintenance of aircraft that is accordance with the provisions
of 1.2.2.10 and that is acceptable to the CAAB.
ix. No person may provide for use of its personnel in commercial air
transport any CAME/equivalent or portion of this manual which
has not been reviewed and approved for the AOC holder by the
CAAB.
x. The AOC holder, approved as ANO (AW) Part-145 approved

maintenance organization, may carry out the required
maintenance of the aircraft within the scope of the CAAB Part-
145 certificate.
xi. If the AOC holder is not approved as ANO (AW) Part-145

organization or the required maintenance action(s) beyond the
scope of its own Part-145 certificate, the AOC holder shall carry
out the required maintenance of the aircraft at the facility of any
contracted AMO approved/accepted by CAAB:
(a) Through an arrangement with an AMO with a written

maintenance contract agreed between the AOC holder and
the contracting AMO detailing the required maintenance
functions and defining the support of the quality functions
approved or accepted by the CAAB.
1.4.5 RESERVED
1.4.6 RESERVED
1.4.7 MAINTENANCE RECORDS
i. Each AOC holder shall ensure that a system has been established
to keep, in a form acceptable to the CAAB, the following records
for the periods specified:
(a) all detailed maintenance records in respect of the aircraft

and any service life- limited component fitted thereto, until
such time as the information contained therein is
superseded by new information equivalent in scope and
detail but not less than 36 months after the aircraft or
component has been released to service, and;
(b) the total time in service (hours, calendar time, cycles and
landings) of the aircraft and all service life-limited
components, at least 12 months after the aircraft or
component has been permanently withdrawn from service,
and;
(c) the time in service (hours, calendar time, cycles and

landings) as appropriate, since last scheduled maintenance
of the component subjected to a service life limit, at least
until the component scheduled maintenance has been
superseded by another scheduled maintenance of equivalent
work scope and detail, and;
(d) the current status of compliance with maintenance program

such that compliance with the approved aircraft
maintenance program can be established, at least until the
aircraft or component scheduled maintenance has been
superseded by other scheduled maintenance of equivalent
work scope and detail, and;
(e) the current status of airworthiness directives applicable to

the aircraft and components, at least 12 months after the
aircraft or component has been permanently withdrawn
from service, and;
(f) details of current modifications and repairs to the aircraft,

engine(s), propeller(s) and any other component vital to
flight safety, at least 12 months after they have been
permanently withdrawn from service.
(g) the aircraft technical log is retained for 36 months after the
date of the last entry.
ii. Each AOC holder shall ensure that in the event of temporary
change of operator, the records specified in paragraph (i) shall
be made available to the new operator.
iii. Each AOC holder shall ensure that when an aircraft is

permanently transferred from one operator to another operator,
the records specified in paragraph (i) are also transferred.
Note: See ANO (AW) Part-M, M.A 305, M.A 306 & M.A 714 or
subsequent requirements issued in its place for further
requirements.
1.4.8 AIRCRAFT TECHNICAL LOG ENTRIES—MAINTENANCE

RECORD SECTION
i. Each AOC holder shall use an aircraft technical log which

includes an aircraft maintenance record section containing the
following information for each aircraft:
Note: See 1.3.6 for journey records section of the aircraft

technical log.
(a) Information about each previous flight necessary to ensure

continued flight safety.
(b) The current aircraft certificate of release to service.
(c) The current maintenance status of the aircraft, to include

maintenance due to be performed on an established
schedule and maintenance that is due to be performed that
is not on an established schedule except that the CAAB
may agree to the maintenance statement being kept
elsewhere.
(d) All deferred defects that affect the operation of the aircraft.
Note: Defects which are not airworthiness items may be deferred

to a later date for rectification. When this is done, there must be
a method of recording such a deferral, and normally the aircraft
technical log has a section solely for this purpose. Some
operators have a system of classifying deferred defects so as to
allow different lengths of time, either in hours flown, number of
sectors, or on return to a maintenance base, until a defect must
be rectified before further flight.
ii. The aircraft technical log and any subsequent amendment shall
be approved by the CAAB.
iii. Each person who takes action in the case of a reported or

observed failure or malfunction of an aircraft/ aeronautical
product, that is critical to the safety of flight shall make, or have
made, a record of that action in the maintenance section of the
aircraft technical log.
iv. Each AOC holder shall have a procedure for keeping adequate
copies of required records to be carried aboard, in a place readily
accessible to each flight crewmember and shall put that
procedure in the AOC holder's operations manual.
1.4.9 RELEASE TO SERVICE
i. No AOC holder shall operate an aircraft unless it has a

certificate of release to service (CRS), if maintenance has been
performed prior to the flight, and a release certificate/
document of pre-departure inspection (PDI), as follows:
(a) Certificate of Release to Service:
(i) An AOC holder shall not operate an aircraft unless

it is maintained and released to service by an
organization approved/accepted by CAAB.
(ii) An AOC holder using an AMO shall not operate an

aircraft after release under subparagraph (i) unless
a Certificate of Release to Service has been
prepared in accordance with the AOC CAME
procedures and a logbook entry in the maintenance
records section of the aircraft technical log has
been made.
(iii) The AOC holder shall ensure that the PIC of the
aircraft has reviewed the maintenance section of
the aircraft technical log and determined that any
maintenance performed has been appropriately
documented.
ii. Detailed requirements on release to service are available in

ANO (AW) Part-M, SUBPART-H or subsequent requirements
issued in its place.
1.4.10 MODIFICATION AND REPAIRS
i. All modifications and repairs shall comply with airworthiness

requirements acceptable to the State of Registry. Procedures
shall be established to ensure that the substantiating data
supporting compliance with the airworthiness requirements are
retained. However, in the case of a major repair or major
modification, the work must have been done in accordance with
technical data approved/ accepted by the CAAB.
ii. An AOC holder shall ensure that the maintenance, preventive

maintenance, and modifications of any aircraft, airframe, aircraft
engine, propeller, appliance, component, or part thereof are
accomplished by an AMO duly approved/ accepted by CAAB.
iii. Each AOC holder shall, promptly upon its completion, prepare a
report of each major modification or major repair of an airframe,
aircraft engine, propeller, or appliance of an aircraft that it
operates.
iv. The AOC holder shall submit a copy of each report of a major
modification to the CAAB, and shall keep a copy of each report
of a major repair available for inspection.
v. The CAAB issuing an approval for the design of a modification,

of a repair or of a replacement part shall do so on the basis of
satisfactory evidence that the aircraft is in compliance with
airworthiness requirements used for the issuance of the Type
Certificate, its amendments or later requirements when
determined by the State.
vi. Each AOC holder shall comply with the applicable requirements
outlined in CAAB ANO (AW) Part-21 and ANO (AW) Part-M,
M.A. 304 or subsequent requirements issued in its place for
modification and repairs.
1.4.11 AIRCRAFT MAINTENANCE PROGRAM
i. Each AOC shall have an aircraft maintenance program either for

each aircraft or each aircraft type in its fleet.
ii. Each AOC holder's aircraft maintenance program and any

subsequent amendment shall be submitted to the CAAB for
approval unless authorized to the CAMO.
iii. The CAAB will require an operator to include a reliability

program when the CAAB determines that such a reliability
program is necessary. When such a determination is made by the
CAAB, the AOC holder shall provide such procedures and
information in the AOC holder’s CAME.
iv. Each AOC holder shall ensure that each aircraft is maintained in
accordance with the AOC holder's approved maintenance
program which shall include—
(a) Maintenance tasks and the intervals in which these are to be

performed, taking into account the anticipated utilization of
the aircraft;
(b) When applicable, a continuing structural integrity program;
(c) Procedures for changing or deviating from subparagraphs

(iv)(a) and (iv)(b); and
(d) When applicable, condition monitoring and reliability

program for aircraft systems, components, and power
plants.
v. Repetitive maintenance tasks that are specified in mandatory

intervals as a condition of approval of the type design shall be
identified as such.
Note: The maintenance program should be based on

maintenance program information made available by the State of
Design or by the organization responsible for the type design,
and any additional applicable experience.
vi. No person may provide for use of its personnel in commercial air
transport a Maintenance Program or portion thereof which has
not been reviewed and approved for the AOC holder by the
CAAB.
vii. Each AOC holder shall have an inspection program and a

program covering other maintenance, preventive maintenance,
and modifications (if applicable) to ensure that:
(a) maintenance, preventive maintenance, and modifications
performed in accordance with the AOC holder's CAME;
(b) each aircraft released to service is airworthy and has been
properly maintained for operation.
Note: See CAAB ANO (AW) Part-M, M.A. 302 or subsequent
requirements issued in its place for the detail requirements on
AMP.
1.4.12 RELIABILITY PROGRAM
i. A maintenance program for each aeroplane shall contain when

applicable, condition monitoring and reliability program
descriptions for aircraft systems, components and power plants.
ii. Reliability program should be developed for aircraft
maintenance program based upon maintenance steering groups
(MSG) logic or those that include condition monitored
components or that does not contain overhaul time periods for all
significant system components.
iii. Reliability programs need not be developed for aircraft not
considered as large aircraft or that contain overhaul time periods
for all significant aircraft system components.
iv. The purpose of a reliability program is to ensure that the aircraft
maintenance program tasks are effective and their periodicity is
adequate.
v. The reliability program may result in the escalation or deletion of
maintenance tasks, as well as de-escalation or addition of
maintenance tasks.
vi. A reliability program provides an appropriate means of
monitoring the effectiveness of the maintenance program.
Note: See CAAB ANO (AW) Part-M, M.A. 302 or subsequent
requirements issued in its place for the detail requirements on
Reliability Program.
1.4.13 AUTHORITY TO PERFORM APPROVE MAINTENANCE,

PREVENTIVE MAINTENANCE, AND MODIFICATIONS
An AOC holder shall make arrangements with an AMO

(appropriately rated) approved/accepted by CAAB for the
performance of maintenance, preventive maintenance, or
modifications of any aircraft, airframe, aircraft engine, propeller,
appliance, or component, or part thereof as provided in its
maintenance program and CAME.
1.4.14 REST AND DUTY LIMITATIONS FOR PERSONS
PERFORMING MAINTENANCE FUNCTIONS ON AOC
HOLDER’S AIRCRAFT
i. No person may assign, nor shall any person perform

maintenance functions for aircraft certified for commercial air
transport, unless that person has had a minimum rest period of
8 hours prior to the beginning of duty.
ii. No person may schedule a person performing maintenance
functions for aircraft certified for commercial air transport for
more than 12 consecutive hours of duty.
iii. In situations involving unscheduled aircraft unserviceability,
persons performing maintenance functions for aircraft
certified for commercial air transport may be continued on
duty for:
(a) Up to 16 consecutive hours; or
(b) 20 hours in 24 consecutive hours.
iv. Following unscheduled duty periods, the person performing

maintenance functions for aircraft shall have a mandatory rest
period of 10 hours.
v. The AOC holder shall relieve the person performing

maintenance functions from all duties for 24 consecutive
hours during any 7 consecutive day period.
1.5 AOC SECURITY MANAGEMENT
Note: See ICAO Doc 9811, Manual on the Implementation of the

Security Provisions of Annex 6 for a discussion of implementation
of Annex 6 security standards.
1.5.1 APPLICABILITY
Subpart 1.5 provides those certification requirements that apply to

the AOC holder’s protection of aircraft, facilities and personnel
from unlawful interference.
1.5.2 SECURITY REQUIREMENTS
Each AOC holder shall ensure that all appropriate personnel are
familiar, and comply with, the relevant requirements of the national
security program of the State of the operator.
1.5.3 SECURITY TRAINING PROGRAMS
i. Each AOC holder shall establish, maintain and conduct approved

training program which enable the operator's personnel to take
appropriate action to prevent acts of unlawful interference such
as sabotage or unlawful seizure of aircraft and to minimize the
consequences of such events should they occur.
ii. As a minimum, the security training program shall include:
(a) Determination of the seriousness of any occurrence;
(b) Crew communication and coordination;
(c) Appropriate self-defense responses;
(d) Use of non-lethal protective devices assigned to crew
members whose use of authorized by BANGLADESH;
(e) Live situational training exercises regarding various threat
conditions;
(f) Flight deck procedures to protect the aircraft;
(g) Aircraft search procedures and guidance on least-risk bomb
locations where practicable;
(h) Understanding of behavior of terrorists so as to facilitate

the ability of crewmembers to cope with hijacker behavior
and passenger responses, and
(i) Crew preventative measures and techniques in relation to
passengers, baggage, cargo, mail, equipment, stores and
supplies intended for carriage on an aircraft.
Note: If the AOC is responsible for airport screening of
passengers, baggage and cargo, then screening training must be
included in the security training program.
1.5.4 REPORTING ACTS OF UNLAWFUL INTERFERENCE
Following an act of unlawful interference on board an aircraft the

PIC or, in his absence, the AOC holder shall submit, without delay,
a report of such an act to CAAB.
1.5.5 AIRCRAFT SEARCH PROCEDURE CHECKLIST
i. Each AOC holder shall ensure that all aircraft carry a checklist of
the procedures to be followed for that type aircraft in searching
for concealed weapons, explosives, or other dangerous devices.
ii. The checklist shall be supported by guidance on the appropriate

course of action to be taken should a bomb or suspicious object
be found and information on the least-risk bomb location specific
to the airplane.
1.5.6 FLIGHT CREW COMPARTMENT DOORS, IF INSTALLED

— SECURITY PROCEDURES
i. The flight crew compartment door on aircraft operated for the

purpose of carrying passengers shall be capable of being locked
from within the compartment in order to prevent unauthorized
access.
ii. Each AOC holder shall have an approved means by which the
cabin crew can discreetly notify the flight crew in the event of
suspicious activity or security breaches in the cabin.
iii. All passenger carrying airplanes should be equipped with an

approved flight crew compartment door, where practicable, that
is designed to resist penetration by small arms fire and grenade
shrapnel, and to resist forcible intrusions by unauthorized
persons. This door should be capable of being locked and
unlocked from either pilot’s station.
(a) The door should be closed and locked from the time all
external doors are closed following embarkation until any
such door is opened for disembarkation, except when
necessary to permit access and egress by authorized
persons; and
(b) Means should be provided for monitoring from either

pilot’s station the entire door area outside the flight crew
compartment to identify persons requesting entry and to
detect suspicious behavior or potential threat.
1.5.7 FLIGHT CREW COMPARTMENT DOORS, LARGE

AEROPLANES—SECURITY PROCEDURES
i. All airplanes certificated with a maximum certificated take-off

mass in excess of 45 500 kg or with a passenger seating capacity
greater than 60 shall be equipped with an approved flight crew
compartment door that is designed to resist penetration by small
arms fire and grenade shrapnel, and to resist forcible intrusions
by unauthorized persons. This door should be capable of being
locked and unlocked from either pilot’s station.
(a) The door shall be closed and locked from the time all
external doors are closed following embarkation until any
such door is opened for disembarkation, except when
necessary to permit access and egress by authorized
persons; and
(b) Means shall be provided for monitoring from either pilot’s

station the entire door area outside the flight crew
compartment to identify persons requesting entry and to detect
suspicious behavior or potential threat.
1.5.8 CARRIAGE OF WEAPONS
Where an operator accepts the carriage of weapons removed from

passengers, the airplane should have provision for stowing such
weapons in a place so that they are not accessible to any person
during flight time.
1.6 AOC DANGEROUS GOODS MANAGEMENT
1.6.1 APPLICABILITY
Subpart 1.6 provides those certification requirements that apply to

management and transport of dangerous goods.
1.6.2 APPROVAL TO TRANSPORT DANGEROUS GOODS
No AOC holder may transport dangerous goods unless approved to

do so by the CAAB.
1.6.3 SCOPE
i. Each AOC holder shall comply with the provisions outlined in

the related Civil Aviation Rules and ANOs on all occasions
when dangerous goods are carried, irrespective of whether the
flight is wholly or partly within or wholly outside the territory
of BANGLADESH. Where dangerous goods are to be
transported outside the territory of BANGLADESH, the AOC
holder shall review and comply with the appropriate
variations noted by contracting states contained in Attachment
3 to the Technical Instructions.
ii. Articles and substances which would otherwise be classified

as dangerous goods are excluded from the provisions of
Subpart 1.6, to the extent specified in the Technical
Instructions, provided they are—
(a) Required to be aboard the aircraft for operating reasons;
(b) Carried as catering or cabin service supplies;

(c) Carried for use in flight as veterinary aid or as a humane

killer for an animal; or
(d) Carried for use in flight for medical aid for a patient,
provided that—
(i) Gas cylinders have been manufactured specifically

for the purpose of containing and transporting that
particular gas;
(ii) Drugs, medicines and other medical matter are

under the control of trained personnel during the
time when they are in use in the aircraft;
(iii) Equipment containing wet cell batteries is kept and,

when necessary secured, in an upright position to
prevent spillage of the electrolyte; and
(iv) Proper provision is made to stow and secure all the

equipment during take-off and landing and at all
other times when deemed necessary by the PIC in
the interests of safety; or
(v) They are carried by passengers or crewmembers.
iii. Articles and substances intended as replacements for those in

paragraph (b) (1) may be transported on an aircraft as specified
in the Technical Instructions.
1.6.4 LIMITATIONS ON THE TRANSPORT OF DANGEROUS

GOODS
i. Each AOC holder shall take all reasonable measures to ensure

that articles and substances that are specifically identified by
name or generic description in the Technical Instructions as
being forbidden for transport under any circumstances are not
carried on any aircraft.
ii. Each AOC holder shall take all reasonable measures to ensure
that articles and substances or other goods that are identified
in the Technical Instructions as being forbidden for transport
in normal circumstances or infected live animals are
transported only when—
(a) They are exempted by the States concerned under the

provisions of the Technical Instructions; or
(b) The Technical Instructions indicate they may be

transported under an approval issued by the State of
Origin.
1.6.5 CLASSIFICATION, PACKING, MARKING, LEBELING,

TRAINING ETC.
Each AOC holder shall ensure full compliance with the related
Civil Aviation Rules, ANOs in all aspects of safe transportation of
dangerous goods by air.
1.7 INSURANCE COVERAGE
Each AOC holder shall maintain valid insurance to cover its

liability towards passengers & their baggage, crew, cargo, hull loss,
third-party liability etc. in compliance with the requirements of the
“The Carriage by Air (Montreal Convention 1999) Act, 2020” or
any other applicable law.
1.8 EXPORT/IMPORT OF AERONAUTICAL PRODUCTS

(SPARE PARTS)
i. No person or AOC holder may export or import an aeronautical

product (spare parts) of the civil aircraft from/to Bangladesh
unless CAAB issues a No Objection Certificate/letter in this
respect.
ii. AOC holder shall comply with the Civil Aviation Circular
(CAC-AIR) 06/2020 and its any amendment thereof while
applying for the No Objection Certificate/Letter.
1.9 BUSINESS OR TRADING NAME
i. Each AOC holder shall conduct its air operations using and
displaying the trading or business name that appears on the
holder's AOC.
ii. No person shall perform a public air transport operations

unless the trading or business name of the holder conducting
the operation is displayed in such a manner that it is clearly
identifiable, visible, and legible to any intending passenger
before they board the aircraft.
iii. The holder shall clearly identify, when it advertises any air
transport operations conducted by it, the business or trading
name that appears on the AOC.
1.10 MANDATORY OCCURRENCE REPORTING
i. Each AOC/CAMO/AMO holder shall report to CAAB the

occurrences which may represent a significant risk to aviation
safety and which fall into the following categories:
(a) occurrences related to the operation of the aircraft, such as:
(i) collision-related occurrences;
(ii) take-off and landing-related occurrences;
(iii) fuel-related occurrences;
(iv) in-flight occurrences;
(v) communication-related occurrences;
(vi) occurrences related to injury, emergencies and other
critical situations;
(vii) crew incapacitation and other crew-related
occurrences;
(viii) meteorological conditions or security-related
occurrences;
(ix) any occurrence related to transportation of dangerous
goods either in air or on-ground.
(b) occurrences related to technical conditions, maintenance and

repair of aircraft, such as:
(i) structural defects;
(ii) system malfunctions;
(iii) maintenance and repair problems;
(iv) propulsion problems (including engines, propellers and

rotor systems) and auxiliary power unit problems;
(v) occurrences related to air navigation services and

facilities, such as:
(vi) collisions, near collisions or potential for collisions;
(vii) specific occurrences of air traffic management and air

navigation services (ATM/ANS);
(viii) ATM/ANS operational occurrences;
(c) occurrences related to aerodromes and ground services, such as:
(i) occurrences related to aerodrome activities and facilities;
(ii) occurrences related to handling of passengers, baggage,

mail and cargo;
(iii) occurrences related to aircraft ground handling and

related services.
ii. Each AOC/CAMO/AMO holder shall established a mandatory

reporting system acceptable to CAAB to facilitate the collection of
details of occurrences referred above.
iii. Reports shall be made by AOC holder/CAMO/AMO as soon as

practicable, but in any case, within 72 hours of the operator
identifying the condition to which the report relates, unless
exceptional circumstances prevent this.
iv. Each AOC holder shall report occurrences in a format acceptable to

CAAB.
v. Each AOC holder shall establish a system acceptable to CAAB to

investigate the reportable occurrences.
vi. Where relevant, the operator shall produce a follow-up report to

provide details of actions it intends to take to prevent similar
occurrences in the future, as soon as these actions have been
identified. This report shall be produced in a form and manner
acceptable to the CAAB.
vii. AOC Holder/CAMO/AMO shall also report to the organization

responsible for the design of the aircraft any incident, malfunction,
technical defect, exceeding of technical limitations or occurrence
that would highlight inaccurate, incomplete or ambiguous
information contained in the operational suitability data or other
irregular circumstance that has or may have endangered the safe
operation of the aircraft and that has not resulted in
1.11 IMMEDIATE REACTION TO A SAFETY PROBLEM

Each AOC/CAMO/AMO holder shall implement:
i. Any safety measures mandated by the CAAB; and
ii. Any relevant mandatory safety information issued by the CAAB,

including airworthiness directives
iii. an accident or serious incident.
1.12 CONTRACTED ACTIVITIES
i. The operator shall ensure that when contracting or purchasing any

part of its activity, the contracted or purchased service or product
conforms to the applicable requirements.
ii. When the AOC/CAMO/AMO contracts any part of its activity to an

organization that is not itself certified or authorized in accordance
with this Part to carry out such activity, the contracted organization
shall work under the approval of the operator/CAMO/AMO. The
contracting organization shall ensure that the CAAB is given access
to the contracted organization, to determine continued compliance
with the applicable requirements.
1.13 CODE-SHARE AGREEMENTS
i. AOC holder may enter into a code-share agreement with an

AOC holder of another state only after:
(a) having verified by CAAB that the other country’s operator

complies with the applicable ICAO standards; and
(b) When implementing the code-share agreement the operator

shall monitor and regularly assess the ongoing compliance
of the other country’s AOC holder with the applicable
ICAO standards.
(c) AOC holder shall not sell and issue tickets for a flight
operated by other country’s operator when the other
country’s operator is subject to an operating ban by the
state of operator or any other international agency and/or is
failing to maintain compliance with the applicable ICAO
standards.
ii. CODE-SHARE AUDIT PROGRAM
Operators should establish a code share audit program

for monitoring continuous compliance of the third country
operator with the applicable ICAO standards. Such a code share
audit program should include:
(a) The audit methodology (audit report + compliance

statements);
(b) Details of the specific operational areas to audit;
(c) Criteria for defining satisfactory audit results;
(d) A system for reporting and correcting findings;
(e) A continuous monitoring system;
(f) Auditor qualification and authorization; and
(g) The frequency of audits.

iii. The other country’s code share operator should be audited at

periods not exceeding 24 months. The beginning of the first 24
month oversight planning cycle is determined by the date of the
CAAB Decision Consolidated first audit and should then
determine the start and end dates of the recurrent 24 month
planning cycle. The interval between two audits should not
exceed 24 months.
iv. AOC holder should ensure a renewal audit of each other

country’s code share operator prior to the audit expiry date of
the previous audit. The audit expiry date for the previous
audit becomes the audit effective date for the renewal audit
provided the closing meeting for the renewal audit is within
150 days prior to the audit expiry date for the previous
audit. If the closing meeting for the renewal audit is more than
150 days prior to the audit expiry date from the previous audit,
then the audit effective date for the renewal audit is the day of
the closing meeting of the renewal audit. Renewal audits are
valid for 24 consecutive months beginning with the audit
effective date and ending with the audit expiry date.
v. A code share audit could be shared by several operators. In case

of a shared audit, the report should be made available for review
by all duly identified sharing operators by any means.
vi. After closure of all findings identified during the audit, the AOC
holder should submit an audit compliance statement to the
CAAB demonstrating that the other country’s operator meets all
the applicable safety standards.
1.14 NON-COMMERCIAL OPERATIONSOF AIRCRAFT LISTED

IN THE OPERATIONS SPECIFICATIONS BY THE AOC
HOLDER
i. The holder of an AOC may conduct non-commercial operations

with an aircraft otherwise used for commercial air transport
operations that is listed in the operations specifications of its AOC,
provided that the operator:
(a) Describes such operations in detail in the operations manual,
including:
(i) identification of the applicable requirements;
(ii) a clear identification of any differences between operating

procedures used when conducting commercial air
transport and non-commercial operations;
(iii) a means of ensuring that all personnel involved in the

operation are fully familiar with the associated
procedures;
(b) submits the identified differences between the operating

procedures referred to in (i)(a)(ii) to the CAAB for prior
approval.
ii. An AOC holder conducting operations referred to in (a) shall not be

required to submit a declaration in accordance with this Part.
1.15 EMPLOYEE RECRUITMENT POLICY OF AOC HOLDER
i. Each applicant or AOC holder shall develop necessary policy &

procedure concerning recruitment and retention of its’ employee
in compliance with the labor law of Bangladesh.
ii. Each applicant or AOC holder shall submit the policy, procedure
and related employment contract (if any) of flight crews and
AMEs, including any subsequent changes, for best knowledge
and acceptance of CAAB.
1.16 CHANGES TO THE AIR OPERATOR
i. In order to enable CAAB to determine continued compliance with

this Part, the AOC holder shall notify it of any proposal to carry out
any of the following changes, before such changes take place:
(a) the name of the organization;
(b) the location of the organization;
(c) additional locations of the organization;
(d) the accountable manager;
(e) any of the persons specified in section-1.2.2.2;
(f) the aircraft, facilities, equipment, procedures, work scope etc.

that could affect the approval.
ii. AOC holder shall notify the CAAB within 10 days of any change in
personnel or any vacancy in any position listed in section-1.2.2.2 of
this ANO.
iii. AOC holder shall immediately notify CAAB in case of non-

availability of a number of employees which could result affect to
continue its day-to-day activities under the AOC.
iv. AOC holder shall immediately notify CAAB in case of non-

availability of a number of employees which could lower the safety
standard and possibly hazard the flight safety.
1.17 FINDINGS
i. After receipt of notification of any findings from CAAB, each AOC

holder shall:
(a) Identify the root cause of the non-compliance;
(b) Define a corrective action plan accepted by CAAB; and
(c) Demonstrate corrective action implementation to the

satisfaction of the CAAB within a period agreed.
ii. CAAB’s audit findings will be categorized as either Level-1 or

Level-2.
iii. A level-1 finding shall be issued by CAAB when any significant

non-compliance is detected with the applicable civil aviation rules,
ANOs, directives, etc. of CAAB, with the organisation’s
procedures and manuals or with the terms of an approval or
certificate which lowers safety or seriously hazards flight safety.
The level-1 findings shall include:
(a) failure to give the CAAB access to the organisation’s facilities

during normal operating hours and after two written requests;
(b) obtaining or maintaining the validity of the organisation

certificate by falsification of submitted documentary
evidence;
(c) evidence of malpractice or fraudulent use of the organisation

certificate; and
(d) the lack of an accountable manager.
iv. A level-2 finding shall be issued by the CAAB when any non-
compliance is detected with the civil aviation rules, ANOs,
directives, etc. and with the organisation’s procedures and manuals
or with the terms of an approval or certificate which could lower
safety or hazard flight safety.
v. In the case of level-1 findings, the CAAB will take immediate and
appropriate action to prohibit or limit activities and, if appropriate,
it will take action to revoke the certificate or specific approval or to
limit or suspend it in whole or in part, depending upon the extent of
the level-1 finding, until successful corrective action has been taken
by the organisation.
vi. In the case of level-2 findings, CAAB may grant the organisation a
corrective action implementation period appropriate to the nature
of the finding that in any case initially shall not be more than 03
(three) months. At the end of this period, and subject to the nature
of the finding, CAAB may extend up to the 03 (three) months
period subject to a satisfactory corrective action plan agreed;
vii. Where an organisation fails to submit an acceptable corrective

action plan, or to perform the corrective action within the time
period accepted or extended by CAAB, the finding shall be raised
to a level-1 and action(s) shall be taken as laid down in section-(v)
of this sub-part.
1.18 ENFORCEMENT
CAAB shall have the right to take necessary enforcement action(s)

under the provision of the section-11 of the Civil Aviation Act’
2017 in case of contravention with any requirements of this ANO
and associated rules of Civil Aviation Rules made by any person
working under Air Operator Certificate and/or AOC holder, its
associated organization under CAAB’s certification, its
contractor/sub-contractor etc.
1.19 REFERENCED REGULATIONS
i. ANO (Ops) Part-SPA (Specific Approval)
ii. ANO (Ops) B-1 (Operation Manual) or subsequent requirements

issued in its place
iii. ANO (Ops) B-2 (Flight Operation Requirements) or subsequent

requirements issued in its place
iv. ANO 6-1 (Operations) or subsequent requirements issued in its

place
v. ANO 18 (Safe Transportation of Dangerous Goods by Air)
vi. ANO on Ground Handling Service Provider (GHSP) 2018
vii. ANO (AW) Part-M (Continuing Airworthiness Management

requirements) or subsequent requirements issued in its place
viii. ANO(AW) Part-145 (Approved Maintenance Organization

Requirements) or subsequent requirements issued in its place
ix. ANO (AW) Part-21 (Airworthiness and Environmental

Certification) or subsequent requirements issued in its place
x. ANO-7 (Registration/Deregistration of aircraft) or subsequent

requirements issued in its place
1.20 FEES, SECURITY MONEY AND PAID-UP CAPITAL
i. An applicant or AOC holder shall submit the evidences of

deposition of the requisite fees as mentioned below and the
applicable VAT & TAX imposed by the Government of the
People’s Republic of Bangladesh along with an application.
ii. CAAB shall consider an application as not submitted, if required

evidences of deposition of the requisite fees, VAT& TAX are not
available with the application.
iii. Application processing fees for NOC to attain AOC, issue and
renewal of AOC are given below. Submission of the fees shall not
guarantee of achieving any certificate unless comply with the safety
& security requirements of CAAB.
APPLICATION PROCESSING FEES FOR
Sl Category of NOC to attain Issuance of AOC Renewal of AOC

AOC AOC (For 01-year validity)
01 Category –A1 Tk. 50.000.00 Tk. 5, 00,000.00 Tk. 2, 50,000.00

(Fifty Thousand) (Five Lac) (Two Lac Fifty
Thousand)
02 Category –A2 Tk. 50,000.00 Tk. 1, 00,000.00 Tk. 50,000.00

(Fifty Thousand) (One Lac) (Fifty Thousand)
03 Category –B1 Tk. 50,000.00 Tk. 1, 00,000.00 Tk. 50,000.00

(Fifty Thousand) (One Lac) Fifty Thousand)
04 Category –B2 Tk. 50.000.00 Tk. 1, 00,000.00 Tk. 50,000.00

(Fifty Thousand) (One Lac) (Fifty Thousand)
05 Category –C1 Tk. 50,000.00 Tk. 3, 00,000.00 Tk. 1,50,000.00

(Fifty Thousand) (Three Lac) (One Lac Fifty
Thousand)
06 Category –C2 Tk. 50,000.00 Tk. 3, 00,000.00 Tk. 1,50,000.00

(Fifty Thousand) (Three Lac) (One Lac Fifty
Thousand)
iv. During the application for renewal of AOC, each AOC holder shall
submit a No Objection Letter of the Finance Division of CAAB
stating that there is no objection to renew the AOC from the view
point of finance and accounts.
v. Each AOC holder shall deposit the required security money as

mentioned in the following table either to the CAAB’s appropriate
bank account or in the form of a valid Bank Guarantee in respect of
all aircraft available or in a process to be available in the fleet. Such
a bank guarantee must be valid all the time.
Sl Category of For each aircraft For each aircraft For each aircraft
AOC MTOW MTOW between MTOW more than
<50,000kgs 50,000Kgs– 1,00,000Kgs
1,00,000Kgs
01 Category– A1 Tk. 1,00,00,000.00 Tk. 2,00,00,000.00 Tk. 4,00,00,000.00
(One Crore) (Two Crore) (Four Crore)
02 Category– A2 Tk. 50,00,000.00 Tk. 1,00,00,000.00 Tk. 2,00,00,000.00
(Fifty Lac) (One Crore) (Two Crore)
03 Category –B1 Tk. 20,00,000.00 Tk. 50,00,000.00 -------
(Twenty Lac) (Fifty Lac)
04 Category –B2 Tk. 20,00,000.00 Tk. 50,00,000.00 -------
(Twenty Lac) (Fifty Lac)
05 Category –C1 Tk. 25,00,000.00 Tk. 50,00,000.00 Tk. 2,00,00,000.00
(Twenty-Five Lac) (Fifty Lac) (Two Crore)
06 Category –C2 Tk. 25,00,000.00 Tk. 50,00,000.00 Tk. 2,00,00,000.00
(Twenty-Five Lac) (Fifty Lac) (Two Crore)
vi. The applicant shall have the following amount of Paid-up Capital
supported by a certified copy of the Article of Association issued
from the Registrar, Joint Stock Companies & Firms, Government of
Bangladesh along with the copy from the banker or chartered
accountant to confirm the paid-up capital of the company, dedicated
for use by the airline as determined by Chairman, for the specific
categories of operation with types and number of aircraft to be
undertaken:
Category of AOC Paid-up Capital (in BDT)

01 Category –A1 Tk. 20,00,00,000 (Twenty Crore)
02 Category –A2 Tk. 20,00,00,000 (Twenty Crore)
03 Category –B1 Tk. 2,00,00,000 (Two Crore)
04 Category –B2 Tk. 2,00,00,000 (Two Crore)
05 Category –C1 Tk. 5,00,00,000 (Five Crore)
06 Category –C2 Tk. 5,00,00,000 (Five Crore)
Note 1: Each AOC holder shall have to pay to CAAB all

aeronautical and non-aeronautical bills on regular basis. After the
due date of payment, charges will be deducted from the Security
Money to settle the outstanding bills. AOC holder shall require
depositing full amount of Security Money once the initial deposited
Security amount being adjusted, Failure of which shall lead to
suspend the operation without any prior notice.
1.21 REPEAL AND SAVINGS
i. As soon as may be after the commencement of this ANO, the ANO

(AT) A2, shall stand repealed.
ii. Despite such repeal under section (i),
(a) any act done, measures taken, works done, any order, circular,
or notice issued, certificate, license or permit given or any
agreement entered into or document signed under the said
ANO (AT) A.2 shall be deemed to have done, taken, entered,
issued, given, made or signed under this ANO;
(b) any proceeding, going on or pending, shall, in so far as

possible, be disposed of under this ANO; and
iii. any suit and other legal proceedings instituted before any court
shall, if pending, be disposed of in such way as if the said ANO
(AT) A2 had not been repealed.
1.22 ORDERS AND INSTRUCTIONS IN PURSUANT TO ANO (AOC)
Any order or instruction issued by the Chairman not inconsistent with

the provision this ANO and its amendments thereto shall be treated as
the integral part and shall be mandatorily complied with.

CIVIL AVIATION AUTHORITY OF BANGLADESH
ANO (AOC) (VOLUME II)— AIR OPERATOR CERTIFICATION AND

CONTINUED COMPLAINCE
IMPLEMENTING STANDARD
ISSUE-01
BANGLADESH

IS 1.1.6 CONTENTS OF AIR OPERATOR CERTIFICATE AND

OPS SPEC
i. The AOC and its associated operations specifications shall

contain the minimum information required in paragraphs (iii)
and (iv) respectively, in a standardized format.
ii. The air operator certificate and its associated operations
specifications shall define the operations for which an
operator is authorized.
iii. The AOC shall be based on the following template:
AIR OPERATOR CERTIFICATE

BANGLADESH CIVIL AVIATION
CIVIL AVIATION
AUTHORITY HEADQUARTERS
Kurmitola, Dhaka-1229,
Bangladesh
Tel: 88028901406
Fax: 88028901418
Email: mfsr@caab.gov.bd
(Name of the Operator) OPERATIONAL POINTS
(DBA: if any) OF CONTACT
AOC No. XX
(Designation)
Operator address: (Name of the Operator)
(Address)
Expiry date:
Telephone: Phone:
DD- MM- YY
Fax: Fax:
E-mail: Email:
This certificate certifies that (Name of the operator) is authorized to perform
scheduled and/or non-scheduled operations (passenger & cargo/ all cargo) in
international/domestic sectors by aeroplane/helicopter as AOC Cetegory-
A1/A2/B1/B2/C1/C2 under ANO (AOC)- Air Operator Certification and Continued
Compliance as defined in the attached operations specifications, in accordance with
Rule of Civil Aviation Rules, Air Navigation Order-ANO (AOC) and the operations
manual issued thereof.
Date of Issue
(DD-MM-YY)
(Name)
Date of Initial Issue Chairman
(DD-MM-YY)
iv. The operations specifications layout shall be as follows:
OPERATIONS SPECIFICATIONS
(Subject to approved conditions in the operations manual)

Headquarters, Kurmitola, Dhaka-1229, Bangladesh
Telephone: 880 2 890 1406 Fax: 880 2 890 1418 E-mail: mfsr@caab.gov.bd
AOC No. XX
Operator: (Name of the Operator)
Dba trading name: (if any)
Date: (date of issue)
Signature: __________________
(Name)
Member, Flight Standard & Regulations
Aircraft Model Registration Mark and MSN
Types of operation: Commercial air transportation ☐ Passengers & Cargo ☐ All Cargo ☐ Other
Area(s) of operation:
Name of the destination(s)/station(s) where scheduled flight operation to be conducted by the
aircraft:
Special limitations:
SPECIFIC APPROVAL YES NO DESCRIPTION REMARKS
Dangerous goods  
Low visibility operations   CAT: RVR: m DH: ft
Approach and landing
Take-off   RVR: m
Operational Credit(s)  
RVSM  N/A  
Threshold time:__________minutes
EDTO  N/A  
Maximum diversion time:____minutes
AR Navigation specifications
for PBN operations  
Continuing airworthiness
EFB  
Other  
Issue-XX, Date: DD-MM-YY

IS 1.1.11 FEASIBILITY STUDY REPORT
i. A feasibility study report should contain the following basic

element:
(a) The project scope: The first step is to clearly define the
airline business problem/opportunity that has to be
addressed. The project scope has to definitive and to the
point. Make sure to also define the parts of the business
that would be affected either directly or indirectly.
(b) The current market analysis: A detail information on

the current market of proposed airline business. From
this analysis, an applicant should discover the strengths
and weaknesses of the current market. Conducting a
current analysis and identifying the pros and cons of the
proposed category of the AOC.
(c) The requirements: A detail information on the

compliance approach with the requirements of CAAB.
(d) Evaluation: A detail information on the cost

effectiveness to establish an airline in the proposed
category and the estimated total cost of the project.
Return on investment, cost/benefit analysis etc. should
be highlighted.
(e) Conclusion: A conclusion on the proposal of the airline

considering the total information, data, analysis etc.
ii. A feasibility study report should have detailed descriptions, as

applicable, but not limited to, at least on the following topics:
Company overview Fleet composition

Shareholding structure Selection of aircraft
Board of directors Configuration passengers/payload
capacity
Key management personnel Active vs storage status of aircraft
Managing director/accountable manager Type of aircraft
Nominated post holders as required by CAAB Background
Sister concerns (if any) Design overview
Deamand for passenger carrier in Bangladesh Flight systems
Demand for air cargo in Bangladesh Conversion of aircraft (if any)
Global passenger carrier historical demand Upgrade solutions for cockpit
Global air cargo historical demand Availability of spares of aircraft type
Global passenger carrier demand forecast Availability of maintenance facility
Global air cargo demand forecast Environmental effects of the aircraft
Passenger carrier Bangladesh perspective Financial feasibility
Air cargo Bangladesh perspective Financial highlights
Passengers transportation to/from Bangladesh Project cost & means of financials
Export import air cargo of Bangladesh Projected balance sheet
Demand from primary source Financial highlights (up to 4th year)
Airline operations Ratio analysis
Route selection Project viability
Route selection- domestic operation Marketting Strategy; Distribution
channel
Route selection- international operation Pax/cargo segments; Market segment
Flight frequency international routes Risk & mitigation plan; Bankruptcy
protection
Flight frequency (domestic routes) Conclusion
iii. CAAB may require more information if deemed necessary.

IS 1.1.13 GENERAL REQUIREMENTS
1. Each AOC holder shall submit flight schedule for operation

of air transport services on specified routes well in advance
for approval of the Chairman.
2. Each AOC holder shall submit for prior approval of the

Chairman, all proposals for fare/tariff to be charged for the
carriage of passengers and freight on each route to be
operated by it. Such fare/tariff shall not be published
without prior approval of the Chairman.
3. No alteration in the route(s), the flight schedule and

fare/tariff shall be made without approval of the Chairman,
and any proposal for their change shall be submitted to the
Chairman well in advance for approval.
4. The Operator shall conduct its operations so as not to

involve breach of any obligations imposed upon the
Government of Bangladesh under any international
agreement.
5. Grant of the AOC or any modification of its Operations

Specification shall not be construed as in any way
absolving any person from the obligation of complying
with the Civil Aviation Act, 2017 and its any amendment
thereof, or with the rules made there under or with any
other statutory provisions governing aviation.
6. The Operator shall at all times, effect adequate insurance as

required by the "“The Carriage by Air (Montreal
Convention 1999) Act, 2020” or any other applicable law
and its any amendment thereof or with the rules made there
under, including 'Third Party' risks to cover claims related
to damage to personnel or property resulting from the crash
or operation of its aircraft.
7. The officials of the Civil Aviation Authority, as may be

authorized by the Chairman, shall have the right of access,
in normal course of discharge of their duties, to the
Operator's aircraft, maintenance facility, workshop, stores
and offices, aircraft records and other relevant documents
required for operation of aircraft.
8. The Operator shall submit monthly return of statistics on

movement of traffic, passengers, cargo and mail in the
prescribed form to the Chairman within 10th day of the
following month.
9. The Operator shall conduct its business in accordance with

the Companies Act, 2020 and shall comply with the
instructions, which may be issued to the Company either by
the Government direct or through the Chairman.
10. The financial accounts of the Company (Operator) shall be

properly maintained and duly audited every year by
Chartered Accountant and a copy in duplicate of the
Annual Accounts and Auditor's Report shall be submitted
to the Chairman.
11. The operator shall have adequate financial strength to run

the organization.
12. No purchase of aircraft or engine by the Operator and no

sale thereof shall be affected without prior approval of the
Chairman.
13. No appointment to any high executive post requiring

technical or flying experiences shall be made without prior
approval/ acceptance of the Chairman.
14. The operator shall be liable for any expenses incurred by

the Authority or Government in connection with air/sea
Search & Rescue operations resulting from improper or
negligent operation of the aircraft.
15. Charges/Expenses for the attributable damages to be made

good by the Operator.
16. The Operator shall pay all aeronautical and non-

aeronautical charges according to the rates prescribed by
the Chairman.
17. The Operator shall not, as of right, be entitled to the

extension/renewal of the period of the AOC granted if, for
any reason, the Company wholly or partially ceases to
operate their services or Chairman thinks that the
continuation of operation of flights is not possible
remaining within the framework of the policy made by the
Government for the class of operation or non-compliance
of Civil Aviation Rules and related Air Navigation Orders
issued there under; and any of the conditions of this AOC.
18. Nothing in the Operations Specification and this General

Regulations shall be construed as conferring upon the
holder of this AOC, on its expiry any right to the issue of a
new AOC for the operation of service or to the continuance
of any other benefits arising from the provisions of this
AOC or any privileges granted there under.
19. Under section-11 of Civil Aviation Act’ 2017, Chairman

may revoke or suspend for such period as he thinks fit, this
AOC, if he is satisfied that any of the conditions thereof has
not been complied with or that the failure to comply is due
to any willful act or omission on the part of the holder of
this AOC, or has been so frequent, or is due to such
negligence on his part that the AOC should in the public
interest be revoked, or as the case may be, suspended.
20. Operation of aircraft procured on wet leased shall be

complied with the provision of Article 83bis of Chicago
Convention (if applicable), applicable rule of the Civil
Aviation Rules and Air Navigation Orders made there
under.
21. All aircraft mentioned above, while flying, shall carry all
the documents mentioned in the appropriate rule &
requirement of CAR and ANO (AOC) respectively and a
certified true copy of the Air Operator Certificate and copy
of the Memorandum of Understanding regarding the
responsibility of flight safety oversight of the aircraft while
operating with the wet leased aircraft under Article 83bis of
the Convention.
22. The aircraft and its component parts, accessories and

appliances shall be maintained in an airworthy condition in
accordance with the maximum time limits set forth in the
approved Aircraft Maintenance Program (AMP) including
Component Operating and Storage Limit (COSL) for the
accomplishment of the overhaul, periodic inspections, and
routine checks of the aircraft and its component parts,
accessories and appliances as per the requirement of CAA,
Bangladesh.
23. The operator is authorized to carry out required

maintenance as specified by CAAB subject to the comply
with the relevant requirements of CAAB.
24. Control of aircraft mass and balance including periodic

aircraft weighing, determination of mass of
passengers/crew/baggage, loading schedules and loading
instruction are set forth in Operators Weight and Balance
Manual and Flight Operations Manual and shall be
complied with.
25. For wet lease in operation, the operator shall have to obtain
an authorization certificate of CAAB.
26. For leasing out of any aircraft mentioned in the Operations

Specification, Operator shall apply to Chairman, CAAB
and decision will be taken on case by case.
27. Operation shall be liable to be discontinued/suspended for any

one of the following reasons:
(a) Failure to comply operational & airworthiness

requirements.
(b) Absence of airworthy aircraft/helicopter registered in

Bangladesh in the name of the Operator.
(c) Disregard of safety and operating procedures by the

Operator.
(d) Non-compliance of Civil Aviation Rules and related Air

Navigation Orders.
(e) Failing to make payment of the bills raised by CAAB

within the period specified.
28. AOC shall be liable to be cancelled or suspended for any one

of the following reasons:
(f) Failure to register the required number of aircraft/

helicopter within one year period from the date of
suspension of operation.
(g) Disregard of safety and operating procedures by the

Operator.
(h) Non-compliance of Civil Aviation Rules and related Air

Navigation Orders.
(i) Running into heavy debt or being unable to meet the

day-to-day liabilities by the Operator.
(j) Failing to make payment of the bills raised by CAAB

within the period specified.
(k) Breach of any of the conditions mentioned above.

IS: 1.2.2.3 QUALITY SYSTEM
In order to show compliance with 1.2.2.3, an AOC holder should

establish its quality system in accordance with the instruction
and information contained in the following paragraphs.
1.0. General.
1.1 Terminology.
The terms used in the context of the requirement for an AOC’s

quality system have the following meaning:
(a) Accountable Manager. The person acceptable to the CAAB

who has corporate authority for ensuring that all operations
and maintenance activities can be financed and carried out
to the standard required by the CAAB, and any additional
requirements defined by the operator.
(b) Quality Assurance. The term quality assurance, as

distinguished from quality control, involves activities in the
business, systems, and technical audit areas. A set of
predetermined, systemic actions which are required to
provide adequate confidence that a product or service
satisfies quality requirements.
1.2 Quality Policy.
1.2.1 An operator shall establish a formal, written quality policy

statement that is a commitment by the accountable manager as to
what the quality system is intended to achieve. The quality
policy should reflect the achievement and continued compliance
with the CAR together with any additional standards specified
by the operator.
1.2.2 The accountable manager is an essential part of the operator’s

management organization. The term “accountable manager” is
intended to mean the Chief Executive/President/Managing
Director/ General Manager, etc. of the operator’s organization,
who by virtue of his or her position has overall responsibility
(including financial) for managing the organization.
1.2.3 The accountable manager will have overall responsibility for the
operator’s quality system, including the frequency, format and
structure of the internal management evaluation activities as
prescribed in paragraph 3.9 below.
1.3 Purpose of the Quality System.
1.3.1 The quality system should enable the operator to monitor

compliance with the ANO (AOC), the operator’s manual system,
and any other standards specified by the operator, or the CAAB,
to ensure safe operations and airworthy aircraft.
1.4 Quality Manager.
1.4.1 The function of the quality manager to monitor compliance with,

and the adequacy of, procedures required to ensure safe
operational practices and airworthy aircraft as required by this
ANO (AOC) may be carried out by more than one person by
means of different, but complementary, quality assurance
program.
1.4.2 The primary role of the quality manager is to verify, by

monitoring activity in the fields of flight operations,
maintenance, crew training and ground operations, that the
standards required by the CAAB, and any additional
requirements defined by the operator, are being carried out under
the supervision of the relevant required management personnel.
1.4.3 The quality manager should be responsible for ensuring that the
quality assurance program is properly established, implemented
and maintained.
1.4.4 The quality manager should:

i. report to the accountable manager;
ii. not be one of the required management personnel; and
iii. have access to all parts of the operator’s, and as necessary,
any sub-contractor’s organization.
1.4.5 In the case of small/very small operators, the posts of the

Accountable Manager and quality manager may be combined.
2.0 Quality System.
2.1 Introduction.
2.1.1 The operator’s quality system should ensure compliance with and
adequacy of operational and maintenance activities requirements,
standards, and operational procedures.
2.1.2 The operator should specify the basic structure of the quality
system applicable to the operation.
2.1.3 The quality system should be structured according to the size and
complexity of the operation to be monitored.
2.1.4. The operator may have a combined quality assurance system for
both operations and CAMO in compliance with both of the
operations and ANO (AW) Part-M requirements or,
The operator may have separate quality assurance system for

operations and CAMO.
2.2 Scope.
2.1.4 As a minimum, the quality system should address the following:

i. The provisions of the ANO (AOC);
ii. The operator’s additional standards and operating practices;
iii. The operator’s quality policy;
iv. The operator’s organizational structure;
v. Responsibility for the development, establishment and
management of the quality system;
vi. Documentation, including manuals, reports and records;
vii. Quality procedures;
viii. Quality assurance program;
ix. The required financial, material and human resources;
x. Training requirements.
2.2.2 The quality system should include a feedback system to the

accountable manager to ensure that corrective actions are both
identified and promptly addressed. The feedback system should
also specify who is required to rectify discrepancies and non-
compliance in each particular case, and the procedure to be
followed if corrective action is not completed within an appropriate
timescale.
2.3 Relevant Documentation.
2.3.1 Relevant documentation includes the relevant part of the operator’s

manual system.
2.3.2 In addition, relevant document should include the following:
i. Quality policy;
ii. Terminology;
iii. Specified operational standards;
iv. A description of the organization;
v. The allocation of duties and responsibilities;
vi. Operational procedures to ensure regulatory compliance;
vii. Accident prevention and flight safety program;
viii. The quality assurance program, reflecting;
ix. Schedule of the monitoring process;
x. Audit procedures;
xi. Reporting procedures;
xii. Follow-up and corrective action procedures;
xiii. Recording system;
xiv. The training syllabus; and
xv. Document control.

3.0 Quality Assurance Program.

3.1 Introduction.
3.1.1 The quality assurance program should include all planned and
systematic actions necessary to provide confidence that all
operations and maintenance are conducted in accordance with all
applicable requirements, standards and operational procedures.
3.1.2 When establishing a quality assurance program, consideration

should be given to at least the following:
i. Quality inspection;
ii. Audit;
iii. Auditors;
iv. Auditor’s independence;
v. Audit scope;
vi. Audit scheduling;
vii. Monitoring and corrective action;
viii. Management evaluation.
3.2 Quality Inspection.

3.2.1 The primary purpose of a quality inspection is to observe a
particular event/action/document, etc. in order to verify whether
established operational procedures and requirements are followed
during the accomplishment of that event and whether the required
standard is achieved.
3.2.2 Typical subject areas for quality inspections are:

i. Actual flight operations;
ii. Ground deicing/anti-icing;
iii. Flight support services;
iv. Load control;
v. Continuing Airworthiness Management;
vi. Maintenance;
vii. Technical standards; and
viii. Training standards.
3.2.3 Typical methods for quality inspections for maintenance include:
i. Product sampling - the part inspection of a representative

sample of the aircraft fleet;
ii. Defect sampling - the monitoring of defect rectification
performance;
iii. Concession sampling - the monitoring of any concession to
not carry out maintenance on time;
iv. On time maintenance sampling - the monitoring of when
(flying hours/calendar time/flight cycles, etc.) aircraft and
their components are brought in for maintenance;
v. Sample reports of unairworthy conditions and maintenance
errors on aircraft and components.
3.3 Audit.
3.3.1 An audit is a systematic, and independent comparison of the way
in which an operation is being conducted against the way in
which the published operational procedures say it should be
conducted.
3.3.2 Audits should include at least the following quality procedures

and processes:
i. A statement explaining the scope of the audit;
ii. Planning and preparation;
iii. Gathering and recording evidence; and
iv. Analysis of the evidence.
3.3.3 Techniques that contribute to an effective audit are:
i. Interviews or discussions with personnel;
ii. A review of published documents;
iii. The examination of an adequate sample of records;
iv. The witnessing of the activities that make up the operation; and
v. The preservation of documents and the recording of
observations.
3.4. Auditors.
3.4.1 An operator should decide, depending upon the complexity of

the operations, whether to make use of a dedicated audit team or
a single auditor. In any event, the auditor or audit team should
have relevant operational and/or maintenance experience.
3.4.2 The responsibilities of the auditors should be clearly defined in

the relevant documentation.
3.5 Auditor’s Independence.
3.5.1 Auditors should not have any day-to-day involvement in the area
of the operation and/or maintenance activity that is to be audited.
An operator may, in addition to using the services of full-time
dedicated personnel belonging to a separate quality department,
undertake the monitoring of specific areas or activities by the use
of part-time auditors. An operator whose structure and size does
not justify the establishment of full-time auditors, may undertake
the audit function by the use of part-time personnel from within
its own organization or from an external source under the terms
of an agreement acceptable to the CAAB. In all cases the
operator should develop suitable procedures to ensure that
persons directly responsible for the activities to be audited are
not selected as part of the auditing team. Where external
auditors are used, it is essential that any external specialist is
familiar with the type of operation and/or maintenance
conducted by the operator.
3.5.2 The operator’s quality assurance program should identify the

persons within the company who have the experience,
responsibility and authority to:
i. Perform quality inspections and audits as part of ongoing

quality assurance;
ii. Identify and record any concerns or findings, and the

evidence necessary to substantiate such concerns or findings;
iii. Initiate or recommend solutions to concerns or findings

through designated reporting channels;
iv. Verify the implementation of solutions within specific

timescales;
v. Report directly to the quality manager.
3.6 Audit Scope.
3.6.1 Operators are required to monitor compliance with the

operational and maintenance procedures they have designed to
ensure safe operations, airworthy aircraft and the serviceability
of both operational and safety equipment. In doing so they
should as a minimum, and where appropriate, monitor:
i. Organization;
ii. Plans and company objectives;
iii. Operational procedures;
iv. Flight safety;
v. Operator certification (AOC/Operations specifications);
vi. Supervision;
vii. Aircraft performance;
viii. All weather operations;
ix. Communications and navigational equipment and practices;
x. Mass, balance and aircraft loading;
xi. Instruments and safety equipment;
xii. Manuals, logs, and records;
xiii. Flight and duty time limitations, rest requirements, and

scheduling;
xiv. Aircraft maintenance/operations interface;

xv. Use of the MEL;
xvi. Maintenance programs and continued airworthiness;
xvii. Airworthiness directives management;
xviii. Maintenance accomplishment;
xix. Defect deferral;
xx. Flight crew;
xxi. Cabin crew;
xxii. Dangerous goods;
xxiii. Security;
xxiv. Training.
3.7 Audit Scheduling.
3.7.1 A quality assurance program should include a defined audit

schedule and a periodic review cycle area by area. The schedule
should be flexible, and allow unscheduled audits when trends are
identified. Follow-up audits should be scheduled when necessary
to verify that corrective action was carried out and that it was
effective.
3.7.2 An operator should establish a schedule of audits to be completed

during a specified calendar period. All aspects of the operation
should be reviewed within every 12 month period in accordance
with the program unless an extension to the audit period is accepted
as explained below. An operator may increase the frequency of
audits at its discretion but should not decrease the frequency
without the agreement of the CAAB. Audit frequency should not
be decreased beyond a 24 month period interval.
3.7.3 When an operator defines the audit schedule, significant changes to

the management, organization, operation, or technologies should be
considered as well as changes to the regulatory requirements.
3.8 Monitoring and Corrective Action.
3.8.1 The aim of monitoring within the quality system is primarily to

investigate and judge its effectiveness and thereby to ensure that
defined policy, operational, and maintenance standards are
continuously complied with. Monitoring activity is based upon
quality inspections, audits, corrective action and follow-up. The
operator should establish and publish a quality procedure to
monitor regulatory compliance on a continuing basis. This
monitoring activity should be aimed at eliminating the causes of
unsatisfactory performance.
3.8.2. Any non-compliance identified as a result of monitoring should

be communicated to the manager responsible for taking
corrective action or, if appropriate, the accountable manager.
Such non-compliance should be recorded, for the purpose of
further investigation, in order to determine the cause and to
enable the recommendation of appropriate corrective action.
3.8.3 The quality assurance program should include procedures to

ensure that corrective actions are taken in response to findings.
These quality procedures should monitor such actions to verify
their effectiveness and that they have been completed.
Organizational responsibility and accountability for the
implementation of corrective action resides with the department
cited in the report identifying the finding. The accountable
manager will have the ultimate responsibility for resourcing the
corrective action and ensuring, through the quality manager, that
the corrective action has re-established compliance with the
standard required by the CAAB, and any additional requirements
defined by the operator.
3.8.4 Corrective action. Subsequent to the quality inspection/audit, the

operator should establish:
i. The seriousness of any findings and any need for immediate

corrective action;
ii. The origin of the finding;
iii. What corrective actions are required to ensure that the non-
compliance does not recur;
iv. A schedule for corrective action;
v. The identification of individuals or departments responsible

for implementing corrective action;
vi. Allocation of resources by the accountable manager, where

appropriate.
3.8.5 The quality manager should:
i. Verify that corrective action is taken by the manager

responsible in response to any finding of non-compliance;
ii. Verify the corrective action includes the elements outlined in
paragraph 3.8.4 above;
iii. Monitor the implementation and completion of corrective
action’
iv. Provide management with an independent assessment of
corrective action; implementation and completion;
v. Evaluate the effectiveness of corrective action through
follow-up process.
3.9 Management Evaluation.
3.9.1 A management evaluation is a comprehensive, systematic,

documented review by the management of the quality system,
operational policies and procedures, and should consider:
i. The results of quality inspections, audits and any other

indicators;
ii. The overall effectiveness of the management organization in
achieving stated objectives.
3.9.2 A management should identify and correct trends, and prevent,

where possible, future non-conformities. Conclusions and
recommendations made as a result of an evaluation should be
submitted in writing to the responsible manager for action. The
responsible manager should be an individual who has the
authority to resolve issues and take action.
3.9.3 The accountable manager should decide upon the frequency,

format and structure of internal management evaluation
activities.
3.10 Recording.
3.10.1 Accurate, complete and readily accessible records documenting

the results of the quality assurance program should be
maintained by the operator. Records are essential data to enable
an operator to analyze and determine the root causes of non-
conformity, so that areas of non-compliance can be identified
and addressed.
3.10.2 The following records should be retained for a period of 5 years:
i. Audit schedules;
ii. Quality inspection and audit reports;
iii. Responses to findings;
iv. Corrective action reports;
v. Follow-up and closure reports; and
vi. Management evaluation reports.

4.0 Quality Assurance Responsibility for Sub-Contractors.
4.1 Sub-Contractors.
4.1.1 Operators may decide to sub-contract out certain activities to

external agencies for the provision of services related to areas
such as:
i. Ground deicing/anti-icing;
ii. Maintenance;
iii. CAMO activities;
iv. Ground handling;
v. Flight support (including performance calculations, flight

planning, navigation database and dispatch);
vi. Training;
vii. Manual preparation.
4.1.2 The ultimate responsibility for the product or service provided

by the sub-contractor always remains with the operator. A
written agreement should exist between the operator and the sub-
contractor clearly defining the safety related services and quality
to be provided. The sub-contractor’s safety related activities
relevant to the agreement should be included in the operator’s
quality assurance program.
4.1.3 The operator should ensure that the sub-contractor has the
necessary authorization/approval when required and commands
the resources and competence to undertake the task.
5.0. Quality System Training.
5.1 General.
5.1.1 An operator should establish effective, well planned and

resourced quality related briefing for all personnel.
5.1.2 Those responsible for managing the quality system should

receive training covering:
i. An introduction to the concept of the quality system;
ii. Quality management;
iii. The concept of quality assurance;
iv. Quality manuals;
v. Audit techniques;
vi. Reporting and recording; and
vii. The way in which the quality system will function in the
company.
5.1.3 Time should be provided to train every individual involved in

quality management and for briefing the remainder of the
employees. The allocation of time and resources should be
governed by the size and complexity of the operation concerned.
5.2 Sources of Training.
5.2.1 Quality management courses are available from the various

[National] or International Standards Institutions, and an
operator should consider whether to offer such courses to those
likely to be involved in the management of quality systems.
Operators with sufficient appropriately qualified staff should
consider whether to carry out in-house training.
6.0 Organizations with 20 or Less Full-Time Employees.
6.1 Introduction.
6.1.1 The requirement to establish and document a quality system, and

to employ a quality manager applies to all operators. References
to large and small operators elsewhere in the ANO (AOC) are
governed by aircraft capacity (i.e. more or less than 20 seats) and
by mass (i.e. greater or less than 10 tons maximum take-off
mass). Such terminology is not relevant when considering the
scale of an operation and the quality system required. In the
context of quality systems therefore, operators should be
categorized according to the number of full-time staff
employees.
6.2 Scale of Operation.
6.2.1 Operators who employ 5 or less full time staff are considered to
be “very small” while those employing between 6 and 20 full
time employees are regarded as “small” operators as far as
quality systems are concerned. Full-time in this context means
employed for not less than 35 hours per week excluding vacation
periods.
6.2.2 Complex quality systems could be inappropriate for small or

very small operators and the clerical effort required to draw up
manuals and quality procedures for a complex system may
stretch their resources. It is therefore accepted that such
operators should tailor their quality systems to suit the size and
complexity of their operation and allocate resources accordingly.
6.3 Quality System for Small/Very Small Operators.

6.3.1 For small and very small operators it may be appropriate to

develop a quality assurance program that employs a checklist.
The checklist should have a supporting schedule that requires
completion of all checklist items within a specified timescale,
together with a statement acknowledging completion of a
periodic review by top management. An occasional independent
overview of the checklist content and achievement of the quality
assurance should be undertaken.
6.3.2 The “small” operator may decide to use internal or external

auditors or a combination of the two. In these circumstances it
would be acceptable for external specialists and or qualified
organizations to perform the quality audits on behalf of the
quality manager.
6.3.3 If the independent quality audit function is being conducted by

external auditors, the audit schedule should be shown in the
relevant documentation.
6.3.4 Whatever arrangements are made, the operator retains the

ultimate responsibility for the quality system and especially the
completion and follow-up of corrective actions.
Quality System —Organization Examples
i. The following diagrams illustrate two typical examples of

Quality organizations.
(a) Quality System within the AOC holder’s organization

when the AOC holder also holds an approval for
maintenance.
CAMO
ii. Quality Systems related to an AOC holder’s organization where

aircraft maintenance is contracted out to an approved
organization which is not integrated with the AOC holder.
CAMO
Note: The Quality System and Quality Audit Program of the AOC holder
should assure that the maintenance carried out by the approved
organization is in accordance with requirements specified by the AOC
holder.
IS: 1.2.2.5 RETENTION OF RECORDS
i. An operator shall ensure that the following information or

documentation is retained for the periods shown in the table
below.
Table of Record Retention
Flight Crew Records

Flight, duty and rest time 2 years
License and medical certificate Until 12 months after the flight crew
member has left the employ of the
operator
Ground and flight training (all types) Until 12 months after the flight crew
operator
Route and aerodrome/heliport Until 12 months after the flight crew
qualification training member has left the employ of the
operator
Dangerous good training Until 12 months after the flight crew
operator
Security training Until 12 months after the flight crew
operator
Proficiency and qualification checks (all Until 12 months after the flight crew
types) member has left the employ of the
operator
Cabin Crew Records

Flight, duty and rest time 2 years
License, if applicable Until 12 months after the cabin crew
operator

Ground and flight training (all types) and Until 12 months after the cabin crew
qualification checks member has left the employ of the
operator
Dangerous good training Until 12 months after the cabin crew
operator
Security training Until 12 months after the cabin crew
operator
Competency checks Until 12 months after the cabin crew
operator
Records for other AOC Personnel
Training/qualification of other personnel Until 12 months after the employee
for whom an approved training program has left the employ of the operator
is required in these regulations
License, if required, and medical Until 12 months after the employee
certificate if required has left the employ of the operator
Proficiency or competency checks, if Until 12 months after the employee
required has left the employ of the operator
Flight Preparation Forms
Completed load manifest 6 months after the completion of the
flight
Mass and balance reports 6 months after the completion of the
flight
Dispatch releases 6 months after the completion of the
flight
Flight plans 6 months after the completion of the
flight
Passenger manifests 6 months after the completion of the
flight
Weather reports 6 months after the completion of the
flight
Flight Recorder Records

Cockpit voice recordings Preserved after an accident or
incident for 60 days or longer if
requested by the CAAB
Flight data recordings Preserved after an accident or
incident for 60 days or longer if
requested by the CAAB
Aircraft Technical Logbook

Journey records section 36 months
Maintenance records section 36 months
Maintenance Records of the Aircraft

Total time in service (hours, calendar 12 months after the unit to which
time and cycles, as appropriate) of the they refer has been permanently
aircraft and all life-limited components withdrawn from service
Current status of compliance with all 12 months after the unit to which
mandatory continuing airworthiness they refer has been permanently
information withdrawn from service
Appropriate details of modifications and 12 months after the unit to which

repairs to the aircraft and its components they refer has been permanently
withdrawn from service
Total time in service (hours, calendar 12 months after the unit to which
time and cycles, as appropriate) since the they refer has been permanently
last overhaul of the aircraft or its withdrawn from service
components subject to a mandatory
overhaul life
The detailed maintenance records to 36 months after signing of the

show all requirements for a maintenance certificate of release to service
release have been met
Other Records
Operational flight plan 6 months after the completion of the
flight
Quality system records 5 years
Dangerous goods transport document 6 months after the completion of the
flight
Dangerous goods acceptance checklist 6 months after the completion of the
flight
Records on cosmic and solar radiation Until 12 months after the crew
dosage, if AOC holder operates aircraft member has left the employ of the
that fly above 15 000 m (49 000 ft) AOC holder
Note: See 1.3.6 for details of the journey records section and 1.4.8 for
details of the maintenance records section of the aircraft technical log.
IS: 1.2.2.8 AIRCRAFT TECHNICAL LOG
i. There are two examples of an aircraft technical log:
Name of the Flight Log2 Name of Commander: Registration: Sheet No3:

Operator1
Commander’s Name and duty of other Airplane Type: Date:
Address of Signature4: Crew Member(s):
the operator
FLIGHT5 CHECK BLOCK TIME AIRBORNE TIME LOAD FUEL ON BOARD
Nat Take-
ure No. of off Take-
of Flight Pax/ mass off9
Flig From No. of Prepara Time Take- Time Cargo (kg/lbs) Uplift (ltrs/kg/
ht:6 : To Ldg.: 7 tion:8 Off: On: : off: Ldg: : (kg/lbs): : : lbs): Ldg:
FLIGHT DATA BLOCK TIME REPORT INCIDENTS/OCCURRENCES/OBSERVATIONS

REPORT/DEFECTS NOTED10
Block Time: Landings: Mark type of report: Operation/Technical/Other11.

Also note any de-/anti-icing as instructed12
Total per
Day:
Total
Previous
Report:
Total to
Report:
FLIGHT DATA FLIGHT TIME REPORT CERTIFICATE OF ACTIONS TAKEN13

RELEASE TO SERVICE
Flight Time: Next Name of certifying staff &
Maintenance Part-145 (CAAB’s
Due: approval/acceptance
reference) (if applicable)
Total this Hours Certifies that the work
sheet: specified except as
otherwise specified was
carried out in accordance
with Part-145 and in
respect to that work the
airplane/airplane
component is considered
ready for release to service.
Total from Landings Signature
previous
sheet:
Total to Date
Report:
____________________________
1
Operator’s name and address pre-printed or filled in by hand
2
Must be filled for
Each day; and
Each flight crew
3
Sheet number (e.g. yy-nn) must be pre-printed or printed by hand. All sheets
must be identifiable and numbered according to a continuous system that offers
the same security when hand printed as when pre-printed.
4
The commander’s signature states that everything on this sheet is correct
5
For flights from A to A, a summary entry may be made. All other flights such
as A to B etc., for each flight an entry must be made.
6
Such as Private, Commercial, Technical, Training, Sailplane towing, etc.
7
Number of landings if summary entry
8
Flight Preparation according to the Operations Manual (commander’s initials)
state that”
1. Weight and Balance is within Limit
2. Pre-flight check is done
3. Technical status is checked and airplane accepted by the commander
4. Passengers manifest/documentation performed
9
Total Fuel on board (state the units unless pre-printed)
10
Incidents/Occurrences/Observations Report (Operation, Technical, Others):
If no report needs to be made state “-NIL-“
If a report must be made state (mark) the type of report
11
Number each observation sequentially for each log sheet
12
If de- or anti-icing has been applied, state time and amount and kind of fluid
applied or other action take, e.g. mechanical removal of snow or ice, if oil has
been filled, state the time and amount
13
Use the same number as the corresponding observation to link report and
response.
Date:
Address of Operator: CREW LOAD OIL GROUND DEICING Sheet Number 00000001
4758
Aeroplane Type: Name of Commander: No. of Pax: ______________ Engine 1 / Engine 2 Type of fluid: _______________ Last release: _________________
____________________________ Refilled: Mixture: ___________________ Total aeroplane hours: __________
Registration: Name and duty of crew member Mass (kg/lbs) ______________/_____________ Time of Deicing Total aeroplane landing: _________
____________________________ Cargo:__________________ Commenced: _______________
Next Maintenance Due:
Total: Finished: __________________ In hours: ____________________
Take-off:________________ ______________/_____________ In landing: ___________________
FLIGHT PRE-FLIGHT BLOCK TIME AIRBORNE TIME FUEL ON BOARD (LTRS/KG/LBS)

Flight Nb: From: To: No. of Ldg: Name/Signature: Off: On: Time: Take-off: Ldg: Time: Uplift: Take-off: Ldg:
Defects Signature Actions Taken AMO Release to Service

00000001-1 Agreement number:
Date:
Place:
PN: Time:
sn off: sn on: Name:
Signature:
Date:
Place:
PN: Time:
Signature:
Date:
Place:
evsjv‡`k †M‡RU, AwZwi³, †deªæqvwi 15, 2022
PN: Time:
Signature:
MEL DEFERRED DEFECT Captain’s Acceptance Daily Check/Maintenance done: Agreement number:
Item MEL Open Date Category Limit Date Date:
Place:
___________________________________________________________________________ Time:
Name:
___________________________________________________________________________ Signature:
JAR OPS 1: Attachment 1 to ACJ to Appendix 1 to JAR-OPS 1.005(a)

IS 1.2.2.10 SAFETY MANAGEMENT SYSTEM
i. The following specifies the framework for the implementation

and maintenance of a safety management system (SMS) by an
AOC, CAMO, AMO.
(1) Safety policy and objectives:
(i) Management commitment and responsibility.
(ii) The AOC, CAMO, AMO shall define the

organization’s safety policy which shall be:
(a) in accordance with international and national

requirements, and
(b) signed by the accountable executive of the

organization.
(ii) The safety policy shall:
(a) reflect organizational commitments regarding

safety;
(b) include a clear statement about the provision of

the necessary resources for the implementation
of the safety policy;
(c) be communicated with visible endorsement

throughout the organization;
(d) include the safety reporting procedures;
(e) clearly indicate which types of operational

behaviors are unacceptable;
(f) include the conditions under which disciplinary

action would not apply; and
(g) Be periodically reviewed to ensure it remains

relevant and appropriate to the organization.
(h) Safety accountabilities

(iii) The AOC, CAMO, AMO shall identify, with respect

to the safety performance of the SMS:
(a) the accountable executive who, irrespective of

other functions, shall have ultimate
responsibility and accountability, on behalf of
the AOC, CAMO, AMO, for the implementation
and maintenance of the SMS;
(b) the accountabilities of all members of the

management, irrespective of other functions, and
(c) the employees.
(iv) The AOC, CAMO, AMO shall
(a) document safety responsibilities,

accountabilities and authorities;
(b) communicate these throughout the organization,

and
(c) include a definition of the levels of management

authority to make decisions regarding safety risk
tolerability.
(v) Appointment of key safety personnel
(a) The AOC, CAMO, AMO shall identify a safety

manager to be the responsible individual and
focal point or the implementation and
maintenance of an effective SMS.
(vi) Coordination of emergency response planning
(a) The AOC, CAMO, AMO shall ensure that an

emergency response plan that provides for the
orderly and efficient transition from normal to
emergency operations and the return to normal
operations is properly coordinated with the
emergency response plans of those organizations
it must interface with during the provision of its
services.
(vii) SMS documentation
The AOC, CAMO, AMO shall develop and maintain:
(a) an SMS implementation plan:
(1) endorsed by senior management of the

organization, and
(2) that defines the organization’s approach to

the management of safety in a manner that
meets the organization’s safety objectives.
(b) SMS documentation describing:
(1) the safety policy and objectives,
(2) the SMS requirements,
(3) the SMS processes and procedures,
(4) the accountabilities, responsibilities and

authorities for processes and procedures
and the SMS outputs.
(c) a safety management systems manual (SMSM)

to communicate its approach to the management
of safety throughout the organization.
(2) Safety risk management:
(i) Hazard identification.
(a) The AOC, CAMO, AMO shall develop and

maintain a formal process that ensures that
hazards in operations are identified.
(b) The AOC, CAMO, AMO shall base its hazard

identification on a combination of reactive,
proactive and predictive methods of safety data
collection.
(ii) Safety risk assessment and mitigation.

maintain a formal process that ensures analysis,
assessment and control of the safety risks in
training operations.
(3) Safety assurance:
(i) Safety performance monitoring and measurement.

maintain the means to:
(b) verify the safety performance of the

organization, and
(c) validate the effectiveness of safety risk controls.
(d) The AOC, CAMO, AMO shall verify the safety

performance of the organization in reference to
the safety performance indicators and safety
performance targets of the SMS.
(ii) The management of change

maintain a formal process to:
(b) identify changes within the organization which

may affect established processes and services;
(c) describe the arrangements to ensure safety

performance before implementing changes, and
(d) eliminate or modify safety risk controls that are

no longer needed or effective due to changes in
the operational environment.
(iii) Continuous improvement of the SMS

maintain a formal process to
(b) identify the causes of substandard performance

of the SMS
(c) determine the implications of substandard

performance of the SMS in operations; and
(d) eliminate or mitigate such causes.
(4) Safety promotion:
(i) Training and education

maintain a safety training program that:
(b) ensures that all personnel are trained and

competent to perform the SMS duties, and
(c) is appropriate to each individual’s involvement

in the SMS.
(ii) Safety communication.

maintain formal means for safety
communication that:
(b) ensures all personnel are fully aware of the

SMS;
(c) conveys safety-critical information;
(d) explains why particular safety actions are taken;

and
(e) explains why safety procedures are introduced

or changed.
IS: 1.2.2.11 FLIGHT SAFETY DOCUMENTS SYSTEM
The following outline addresses the major elements of an

operator’s flight safety documents system development process,
with the aim of ensuring compliance with these Regulations.
1. 0 Organization
1.1 A flight safety documents system shall be organized according to

criteria, which ensure easy access to information, required for flight and
ground operations contained in the various operational documents
comprising the system and which facilitate management of the
distribution and revision of operational documents.
1.2 Information contained in a flight safety documents system shall be

grouped according to the importance and use of the information, as
follows:
i. Time critical information, e.g., information that can jeopardize the

safety of the operation if not immediately available;
ii. Time sensitive information, e.g., information that can affect the
level of safety or delay the operation if not available in a short time
period;
iii. Frequently used information;
iv. Reference information, e.g., information that is required for the

operation but does not fall under b) or c) above; and
v. Information that can be grouped based on the phase of operation in

which it is used.
1.3 Time critical information shall be placed early and prominently in the
flight safety documents system.
1.4 Time critical information, time sensitive information, and frequently

used information shall be placed in cards and quick-reference guides.
2.0 Validation. A flight safety documents system shall be validated before

deployment, under realistic conditions. Validation shall involve the
critical aspects of the information use, in order to verify its effectiveness.
Interactions among all groups that can occur during operations shall also
be included in the validation process.
3.0 Design
3.1 A flight safety documents system shall maintain consistency in

terminology and in the use of standard terms for common items and
actions.
3.2 Operational documents shall include a glossary of terms, acronyms and

their standard definition, updated on a regular basis to ensure access to
the most recent terminology. All significant terms, acronyms and
abbreviations included in the flight documents system shall be defined.
3.3 A flight safety documents system shall ensure standardization across

document types, including writing style, terminology, use of graphics
and symbols, and formatting across documents. This includes a
consistent location of specific types of information, consistent use of
units of measurement and consistent use of codes.
3.4 A flight safety documents system shall include a master index to locate,
in a timely manner, information included in more than one operational
document.
Note.—the master index must be placed in the front of each document

and consist of no more than three levels of indexing. Pages containing
abnormal and emergency information must be tabbed for direct access.
3.5 A flight safety documents system shall comply with the requirements of
the operator’s quality system, if applicable.
4.0 Deployment. Operators shall monitor deployment of the flight safety

documents system, to ensure appropriate and realistic use of the
documents, based on the characteristics of the operational environment
and in a way which is both operationally relevant and beneficial to
operational personnel. This monitoring shall include a formal feedback
system for obtaining input from operational personnel.
5. 0 Amendment.
5.1 Operators shall develop an information gathering, review, distribution

and revision control system to process information and data obtained
from all sources relevant to the type of operation conducted, including,
but not limited to, the State of the Operator, State of design, State of
Registry, manufacturers and equipment vendors.
Note: Manufacturers provide information for the operation of specific

aircraft that emphasizes the aircraft systems and procedures under
conditions that may not fully match the requirements of operators.
Operators shall ensure that such information meets their specific needs
and those of the CAAB.
5.2 Operators shall develop an information gathering, review and

distribution system to process information resulting from changes that
originate within the operator, including:
i. Changes resulting from the installation of new equipment;
ii. Changes in response to operating experience;
iii. Changes in an operator’s policies and procedures;
iv. Changes in an operator certificate; and
v. Changes for purposes of maintaining cross fleet standardization.
Note: Operators shall ensure that crew coordination philosophy,

policies and procedures are specific to their operation.
5.3 A flight safety documents system shall be reviewed:
i. on a regular basis (at least once a year);
ii. After major events (mergers, acquisitions, rapid growth,

downsizing, etc.);
iii. after technology changes (introduction of new equipment); and
iv. After changes in safety regulations.

5.4 Operators shall develop methods of communicating new information.

The specific methods shall be responsive to the degree of communication
urgency.
Note: As frequent changes diminish the importance of new or modified

procedures, it is desirable to minimize changes to the flight safety
documents system.
5.5 New information shall be reviewed and validated considering its effects
on the entire flight safety documents system.
5.6 The method of communicating new information shall be complemented

by a tracking system to ensure currency by operational personnel. The
tracking system shall include a procedure to verify that operational
personnel have the most recent updates.
ICAO Doc 9859, Safety Management Manual

IS: 1.2.3.7 AIRCRAFT LEASING
i. COMPLIANCE TO REGULATORY REQUIREMENTS
(a) When the leasing arrangement involves safety oversight by

foreign Authority(s), the leasing arrangement should include
information on compliance with relevant regulations of both
CAAB and the foreign Authority(s).
ii. TYPES OF OPERATIONAL LEASING ARRANGEMENTS
(a) This section describes the types of operational leases.

Parties involved in a leasing arrangement should note the
responsibilities of each party with respect to the
airworthiness and operation of the leased aircraft.
(b) In a wet or damp lease arrangement, the lessor

assumes operational control of the aircraft operations.
Aircraft operations must be in compliance with the
requirements in the lessor’s air operator certificate for
the duration of the lease.
(i) Wet or damp Lease(out) of Bangladesh registered

aircraft to a foreign operator (“Wet Lease Out”)
Regulatory requirements related to Bangladesh

registered aircraft will apply. The Bangladesh AOC
holder will be responsible for the operational
control of the aircraft for the duration of the lease.
In the case of a damp lease, the qualification and
operational control of crew provided by the lessee
should be addressed and aligned with the lessor’s
operations policies.
(ii) Wet or damp lease(in) a foreign registered aircraft

by a Bangladesh AOC holder (“Wet Lease In”)
Regulatory requirements related to the foreign

Authority where the aircraft is registered will
apply. The lessor will be responsible for the
operational control of the aircraft for the duration
of the lease. In the case of a damp lease, the
qualification and operational control of crew
provided by the lessee should be addressed and
aligned with the lessor’s operations policies.
(a) AOC holder shall have an authorization of

CAAB to conduct wet lease operation in
addition to a valid AOC.
(b) Each AOC holder shall provide the CAAB

with a copy of the wet lease agreement to be
executed.
(c) The CAAB will determine which party to a wet

lease agreement has operational control
considering the extent and control of certain
operational functions such as:
i. Initiating and terminating flights.
ii. Maintenance and servicing of aircraft.
iii. Scheduling crewmembers.
iv. Paying crewmembers.
v. Training crewmembers.
vi. Insurance.
(iii) Wet or damp lease of Bangladesh registered

aircraft between Bangladeshi AOC holders (“Intra
State Wet Lease”)

registered aircraft applies. The lessor will continue
to be responsible for the operational control of the
aircraft for the duration of the lease. In the case of a
damp lease, the qualification and operational
control of crew provided by the lessee should be
addressed and aligned with the lessor’s operations
policies.
(c) In a dry lease arrangement, the lessee usually assumes

operational control of the aircraft. The aircraft is operated
under the lessee’s air operator certificate. Compliance to
other relevant regulatory requirements would depend on
the civil aviation authority of the State where the aircraft
is registered.
(i) Dry lease (out) of Bangladesh registered aircraft to

a foreign operator without change of aircraft
registration (“Dry Lease Out”)

registered aircraft will apply. The lessee will be
responsible for the operational control of the
aircraft under its AOC for the duration of the lease.
(ii) Dry lease (in) of foreign registered aircraft by

Bangladesh AOC holder without change of aircraft
registration (“Dry Lease-In”)
The foreign regulatory requirements related to the

foreign registered aircraft will apply. The
Bangladesh AOC holder will be responsible for the
operational control of the aircraft for the duration
of the lease.
iii. AIRCRAFT REGISTERED WITH THE AUTHORITY OF THE

LESSEE
(a) Parties to a dry lease agreement may register the aircraft

with the Authority of the lessee. This change of registration
of the leased aircraft will result in the lessee being solely
responsible for the operational control and the
airworthiness of the aircraft.
(i) Dry lease-(out) of Bangladesh registered aircraft to a

foreign operator with change of aircraft registration

registered aircraft will not be applicable when the
aircraft is de-registered from the Bangladesh registry.
The leased aircraft may be re-registered back onto the
Bangladesh registry at the end of the lease provided it
meets all applicable CAAB requirements at the time
of re-registration.
(ii) Dry lease-(in) of foreign registered aircraft by

Bangladesh AOC Holder with change of aircraft
registration.
This is similar to registering an aircraft by a

Bangladesh AOC holder. The Bangladesh AOC
holder will comply with all regulatory requirements
related to a Bangladesh registered aircraft and be
responsible for the operational control of the aircraft
for the duration of the lease.
iv. RESPONSIBILITIES OF THE STATE OF REGISTRY AND

STATE OF THE OPERATOR
(a) Operators intending to engage in leasing arrangement

should familiarize themselves with the responsibilities of
the State of Registry and the State of the Operator, in the
event that the aircraft is registered in a State different from
the State responsible for oversight of its operations. It is
important that the responsibilities of the lessor and lessee to
be explicitly specified in the lease agreement between the
lessor and lessee, to provide for proper airworthiness and
operational oversight and control of the aircraft to be
leased.
(b) The State of Registry is the State on whose register the

aircraft is entered. The State of Registry is responsible for
the safety oversight and airworthiness standards for aircraft
on its register, including those aircraft that are leased. The
person or organization to which the aircraft is registered
must ensure that the aircraft comply with all applicable
requirements of the State of Registry. The responsibilities
of the State of Registry include:
(i) notifying the State of Design that it has entered such

an aircraft type on its register.
(ii) ensuring that the aircraft airworthiness standards of

the State of Registry are maintained.
(iii) issuing and validating the airworthiness certificate for

aircraft (C of A) on its register.
(iv) overseeing the continuing airworthiness of the aircraft

according to the standards of the State of Registry,
regardless of where it is operated in the world.
(v) ensuring that personnel performing maintenance

work on the aircraft meets the experience,
knowledge and skill requirements in accordance
with the requirements of the State of Registry.
(vi) ensuring that flight crew operating the aircraft meets

the experience, knowledge and skill requirements to
safely operate the aircraft in accordance with the
requirements of the State of Registry.
(vii) ensuring that operational personnel related with the

aircraft operation continues to meet the standards
required by the State of Registry.
(viii) ensuring timely and appropriate actions are in place

to correct all deficiencies highlighted by the flight
crew on the maintenance of the aircraft and its
operation.
(ix) informing the organization responsible for the type

design on the faults, malfunctions, defects and other
occurrences that cause or might cause adverse effects
on the continuing airworthiness of the aircraft.
(x) ensuring that mandatory continuing airworthiness

information from the State of Design is assessed and
appropriate action is taken in a timely manner.
(c) The State of the Operator is the State where the principal
place of business of the operator is located, or if no such
business exists, the permanent residence of the operator.
The operator of the aircraft must make sure that the
operations of the aircraft meet the requirements of the State
of the Operator. The responsibilities of the State of the
Operator include ensuring that its operators are able to:
(i) Demonstrate safe and efficient operations prior to the

initiation of any flight operations.
(ii) conduct operations with respect to the original

certification criteria or operational specifications on a
continuing basis.
(iii) take timely and necessary actions to resolve safety

issues that are found with respect to the maintenance
of aircraft, flight operations and other air operator
responsibilities, including the actions of the operator’s
personnel.
v. CAAB’ LEASING POLICY
(a) To provide clarity on the safety responsibilities expected

from the lessee and lessor, CAAB expects, at the minimum,
the following obligations from the lessee and lessor in
accordance with the respective types of leasing
arrangements as shown in Table 1below.
Table-1: Obligations expected from Lessee and Lessor in Operational Leases
Scenario Obligations
All Leases a. The applicant will need to demonstrate the need to enter into
aircraft operational leasing arrangements.
b. The applicant will need to ensure that provisions are made in

the leasing arrangement to enable CAAB inspectors to conduct
necessary inspections.
Wet Leases a. The lessee and lessor must hold valid air operator certificates
throughout the duration of the lease.
b. The lessor should retain operational control of the aircraft.
c. For wet leasing arrangements among Bangladesh air operators,

the lessee must ensure that the lessor maintains the aircraft as
per the lessor’s approved maintenance program.
d. For wet-lease in arrangements, the lessee must ensure that

reportable occurrences and incidents affecting the leased
aircraft are reported to CAAB.
Dry Leases a. For Dry Lease Out arrangements, the lessee must maintain the
subject aircraft to Bangladesh requirements.
b. For Dry Lease In arrangements, the lessee must ensure that the
aircraft equipment relating to flight operations meets
Bangladesh’s requirements.
(b) CAAB may, on a case-by-case basis, prescribe additional

requirements relating to the lease arrangement.
(c) In order to maintain effective safety oversight, CAAB will
set limits to the duration of operational leases. The limit to
the duration of a lease, in accordance to the type of
operational lease, is stipulated in Table-2.
(d) Bangladesh AOC holders that need to lease an aircraft for
a period longer than the stipulated period in Table 2 will
need to provide justifications to CAAB for the requested
extended lease duration.
Table 2: Durations for Operational Leases

Scenario Duration
Wet or damp 6 (six) months and one-time renewal may be allowed for an
Lease In additional 6 (six) months subject to comply with the requirements
for initial approval. However, the aircraft with same MSN shall not
be operated by the same AOC holder under the wet or damp lease-
in agreement within next 03 (three) years period from the expiry
date of the CAAB’s initial/renewal approval as applicable.
Dry Lease In Not limited.
Wet Lease Out 12 months.
Dry Lease Out Not limited.
Intra State Wet 12 months, subject to a one-time extension of an additional 12
Lease months.
vi. ARTICLE 83 BIS TO THE CHICAGO CONVENTION–

TRANSFER OF STATE OF REGISTRY RESPONSIBILITIES
(a) Article 83 bis to the Chicago Convention provides for the

transfer of certain safety oversight responsibilities from the
State of Registry to the State of the Operator. Such a
transfer will be recognized by all other States which have
ratified Article 83 bis. The transfer of responsibility may
involve functions and duties under Article 12, 30, 31 or 32
a) of the Chicago Convention, which address rules of the
air, radio licensing, certificates of airworthiness, and
personnel licenses respectively.
(b) Where the lease arrangement involves more than one

Authority, the State of Registry may, if it is unable to
discharge all or part of its responsibilities as a State of
Registry, transfer part or all of these responsibilities to
another State. This transfer is subject to the mutual
agreement of the other State (usually the State of the
Operator). The instrument used to effect the transfer is an
Article 83 bis agreement between the two States.
(c) CAAB generally does not transfer its safety oversight

responsibilities to other Authorities. However, CAAB may
accept the transfer of State of Registry responsibilities from
another Authority, if it deems necessary to maintain
effective oversight of the aircraft. CAAB will inform the
affected Bangladesh AOC holders when CAAB has entered
into an Article 83 bis agreement with the foreign Authority.
vii. INFORMATION REQUIRED IN THE LEASE AGREEMENT

A lease agreement shall have, but not limited to, following
information:
(a) Detailed descriptions of the party(s) responsible for the
operational control and continuing airworthiness for the
aircraft in the lease arrangement. Depending on the
complexities of the lease arrangement, CAAB may require
more information in order to determine that all
airworthiness and operational issues are addressed.
The minimum information required is as follows:
(i) Parties involved in the lease arrangement
(ii) Make, model the serial number of the aircraft involved
in the lease arrangement
(iii) In the case of a lease-in arrangement:
a) the State of Registry and registration marks
b) name and address of the registered owner of the
aircraft
c) a copy of the Certificate of Airworthiness
d) proof of the maintenance program approval from
the foreign Authority
(b) Type of lease (lease-in/out, wet, damp, dry)
(c) Duration of the lease arrangement
(d) Whether the aircraft’s registration will change during the

lease
(e) Copy of the lease agreement or description of the lease
provisions. The lease agreement or description of the
provisions should include information on:
(i) Responsibility for airworthiness of aircraft,
maintenance release, operations and airworthiness
control etc.
(ii) Arrangements for the continuing airworthiness of
the aircraft during the lease period. This would
include, but is not limited to, pre- and post- lease
airworthiness standards, availability of up-to-date
maintenance approved data, acceptable
qualifications and training of certifying staff,
reporting of defects and incidents that may affect
the airworthiness of the aircraft and handling of
mandatory airworthiness information.
(iii) Arrangements to address any operational matters
during the lease period. This would include but not
limited to acceptable qualifications and training of
operational personnel like pilots and cabin crew,
details of how operational deficiencies will be
addressed, reporting of incidents, etc.
(f) Changes to the operations specifications for AOC holders,

as applicable, as a result of the lease agreement
(g) Area of operations for the aircraft including where it will

be based
Note: The above information is necessary for CAAB to determine

whether proper operational control and continuing airworthiness
oversight for the aircraft are in place for the duration of the lease.
viii. CAAB’APPROVAL
(a) CAAB’ approval shall be sought for lease arrangements

involving Bangladesh AOC holders and/or Bangladesh
registered aircraft.
(b) Approval of the lease arrangement is dependent on

applicant’s demonstration of the following:
(i) all the necessary changes arising from the lease

arrangement are identified; and
(ii) all parties involved in the lease arrangement have

sufficient knowledge and adequate resources to fulfil
their roles and responsibilities with regard to the
continuing airworthiness and operational control of the
aircraft for the duration of the lease.
(c) Where appropriate, the attachments to the AOC

(Maintenance of Leased Aircraft and Aircraft Leasing
Operations will be amended to reflect the approval of the
lease arrangement).
(d) AOC holders or Lessees (in case lease out) are required to
carry the following documents in the aircraft at all times for
the duration of the lease:
(i) a certified true copy of the lease agreement between

the lessor and lessee.
(ii) a certified true copy of the AOC and its corresponding

specifications.
(iii) a certified true copy of the Article 83 bis agreement, if

applicable.
(iv) flight crew licenses issued or validated by the State of

Registry.
IS: 1.2.3.8. AIRCRAFT INTERCHANGE
i. Before operating under an interchange agreement, each AOC

holder shall show that—
(a) The procedures for the interchange operation conform
with safe operating practices;
(b) Required crew members and flight operations officers
meet approved training requirements for the aircraft
and equipment to be used and are familiar with the
communications and dispatch procedures to be used;
(c) Maintenance personnel meet training requirements for
the aircraft and equipment, and are familiar with the
maintenance procedures to be used;
(d) Flight crew members and flight operations officers
meet appropriate route and airport qualifications;
(e) The aircraft to be operated are essentially similar to
the aircraft of the AOC holder with whom the
interchange is affected; and
(f) The arrangement of flight instruments and controls
that are critical to safety are essentially similar, unless
the CAAB determines that the AOC holder has
adequate training program to ensure that any
potentially hazardous dissimilarities are safely
overcome by flight crew familiarization.
ii. Each AOC holder conducting an interchange agreement shall
include the pertinent provisions and procedures of the
agreement in its manuals.
iii. The AOC holder shall amend their operations specifications
to reflect an interchange agreement.
iv. The AOC holder shall comply with the applicable
regulations of the State of Registry of an aircraft involved in
an interchange agreement while it has operational control of
that aircraft.
IS: 1.2.3.9 EMERGENCY EVACUATION DEMONSTRATION
i. Each AOC holder shall conduct an emergency evacuation

and ditching evacuation, observed by the CAAB that
demonstrates the effectiveness of its crew member
emergency training and evacuation procedures.
ii. Prior to conducting an emergency evacuation demonstration,
the AOC holder shall apply for and obtain approval from the
CAAB.
iii. Cabin crew members used in the emergency evacuation
demonstrations shall—
(a) Be selected at random by the CAAB;
(b) Have completed the AOC holder's CAAB-approved
training program for the type and model of aircraft; and
(c) Have passed the drills and competence check on the
emergency equipment and procedures.
iv. To conduct the emergency evacuation demonstration, the
AOC holder’s assigned cabin crew members shall, using the
AOC holder's line operating procedures—
(a) Demonstrate the opening of 50 percent of the required
floor-level emergency exits and 50 percent of the
required non-floor-level emergency exits (whose
opening by a cabin crew member is defined as an
emergency evacuation duty) and deployment of 50
percent of the exit slides, selected by the CAAB; and
(b) Prepare for use those exits and slides within 15 seconds.
v. To conduct the ditching evacuation demonstration, the AOC
holder’s assigned cabin crew members shall—
(a) Demonstrate their knowledge and use of each item of
required emergency equipment;
(b) Prepare the cabin for ditching within 6 minutes after the
intention to ditch is announced;
(c) Remove each life raft from storage (one life raft,
selected by the CAAB, shall be launched and properly
inflated or one slide life raft properly inflated); and
(d) Enter the raft (the raft shall include all required
emergency equipment) and completely set it up for
extended occupancy.
IS: 1.2.3.10 DEMONSTRATION FLIGHTS
i. Each AOC holder shall conduct demonstration flights for

each type of aircraft, including those aircraft materially
altered in design, and for each kind of operation the AOC
holder intends to conduct.
(a) Definition: “Materially altered aircraft” refers to aircraft
having power plants installed other than those for which
it is certified; or alterations to the aircraft or its
components that materially affect flight characteristics.
ii. Each AOC holder shall conduct demonstration flights to one
or more destinations of intended operations, as determined
by the CAAB.
iii. CAAB will decide the required demonstration flight hours,
cycles and the routes taking into account:
(a) Overall experience of the operator;
(b) Differences between the newly inducted aircraft type and
the existing aircraft in the operator’s fleet;
(c) Complexity of the aircraft to be inducted and
(d) Any other point deemed necessary by CAAB in safety
aspect.
iv. No person may carry passengers in an aircraft during
demonstration flights, except for those needed to make the
demonstration flight and those designated by the CAAB.
v. For those applicant/AOC holders of aircraft of less than 5700
kg, the necessity and extent of demonstration shall be at the
option of the CAAB.
IS: 1.3.2 OPERATIONS MANUAL
i. Each AOC holder shall ensure that the contents and structure of
the operations manual are in accordance with rules and
regulations of the CAAB, and are relevant to the area(s) and
type(s) of operation.
ii. An operations manual, which may be issued in separate parts
corresponding to specific aspects of operations shall be
organized in accordance with the following structure:
(a) General (IS: 1.3.2(e))
(b) Aircraft operating information (IS: 1.3.5)
(c) Areas, routes and aerodromes (IS: 1.3.22), and
(d) Training (IS: 1.3.4)
iii. An AOC holder may design a manual to be more restrictive than
the CAAB’s requirements.
iv. Each AOC holder shall ensure that the operations manual
presents the items of information listed below, to meet the
requirements of 1.3.2(g). The manual may consist of two or
more parts containing together all such information in a format
and manner based upon the outline presented in paragraph (d)
below. Each part of the operations manual must contain all
information required by each group of personnel addressed in
that part.
(a) General Policies.
(b) Duties and responsibilities of each crewmember,
appropriate members of the ground organization, and
management personnel.
(c) Reference to appropriate Civil Aviation Regulations.
(d) Flight dispatching and operational control, including
procedures for coordinated dispatch or flight control or
flight following procedures and maintenance control
procedures, as applicable.
(e) En route flight, navigation, and communication procedures,

including procedures for the dispatch or release or
continuance of flight if any item of equipment required for
the particular type of operation becomes inoperative or
unserviceable en route.
(f) Appropriate information from the en route operations

specifications, including for each approved route the types
of aircraft authorized, the type of operation such as VFR,
IFR, day, night, etc., and any other pertinent information.
(g) Appropriate information from the airplane terminal

instrument procedures and airport authorizations and
limitations operations specifications, including for each
airport—
(i) Its location;
(ii) Its designation;
(iii) The types of aircraft authorized;
(iv) Instrument approach procedures;
(v) Landing and take-off minimums; and
(vi) Any other pertinent information.
(h) Procedures for familiarizing passengers with the use of

emergency equipment, during flight.
(i) Emergency equipment and procedures.
(j) The method of designating succession of command of

flight crew members.
(k) Procedures for determining the usability of landing and

take-off areas, and for disseminating pertinent information
thereon to operations personnel.
(l) Procedures for operating in periods of ice, hail,

thunderstorms, turbulence, or any potentially hazardous
meteorological condition.
(m) Airman training program, including appropriate ground,

flight, and emergency phases.
(n) Procedures for refueling aircraft, eliminating fuel

contamination, protection from fire (including electrostatic
protection), and supervising and protecting passengers
during refueling.
(o) Methods and procedures for maintaining the aircraft weight

and centre of gravity within approved limits.
(p) Where applicable, pilot and dispatcher route and airport

qualification procedures.
(q) Accident notification procedures.
(r) Procedures and information to assist personnel to identify

packages marked or labeled as containing hazardous
materials and, if these materials are to be carried, stored, or
handled, procedures and instructions relating to the
carriage, storage, or handling of hazardous materials,
including the following:
(i) Procedures for determining the proper shipper

certification and proper packaging, marking, labeling,
shipping documents, compatibility of materials, and
instructions on the loading, storage, and handling.
(ii) Notification procedures for reporting hazardous

material incidents.
(iii) Instructions and procedures for the notification of the

pilot in command when there are hazardous materials
aboard.
(s) Other information or instructions relating to safety.

v. The general part or section of the operations manual shall
contain at least the following:
1.0 Administration and Control of Operations Manual
1.1 Introduction
i. A statement that the manual complies with all applicable

CAAB’s regulations and requirements and with the terms and
conditions of the applicable Air Operator Certificate.
ii. A statement that the manual contains operational instructions
that are to be complied with by the relevant personnel in the
performance of their duties.
iii. A list and brief description of the various operations manual
parts, their contents, applicability and use.
iv. Explanations and definitions of terms and words used in the
manual.
1.2 System of Amendment and Revision
i. An operations manual shall describe who is responsible for the

issuance and insertion of amendments and revisions.
ii. A record of amendments and revisions with insertion dates and
effective dates is required.
iii. A statement that hand-written amendments and revisions are not
permitted except in situations requiring immediate amendment
or revision in the interest of safety.
iv. A description of the system for the annotation of pages and their
effective dates.
v. A list of effective pages and their effective dates.
vi. Annotation of changes (on text pages and as practicable, on
charts and diagrams).
vii. A system for recording temporary revisions.
viii. A description of the distribution system for the manuals,
amendments and revisions.
ix. A statement of who is responsible for notifying the CAAB of
proposed changes and working with the CAAB on changes
requiring CAAB’s approval.
2.0 Organization and Responsibilities
2.1 Organizational Structure
A description of the organizational structure including the general

company organization and operations department organization. The
relationship between the operations department and the other
departments of the company. In particular, the subordination and
reporting lines of all divisions, departments etc., which pertain to the
safety of flight operations shall be shown. Instructions outlining the
responsibilities of operations personnel pertaining to the conduct of flight
operations.
2.2 Responsible Manager
The name of each manager responsible for flight operations, the

maintenance system, crew training and ground operations shall be listed.
A description of their function and responsibilities shall be included.
2.3 Responsibilities and Duties of Operations Management Personnel
A description of the duties, responsibilities and authority of operations

management personnel pertaining to the safety of flight operations and
with compliance with applicable regulations shall be listed.
2.4 Authority, Duties and Responsibilities of a PIC
A statement defining the authority, duties and responsibilities of the PIC

shall be listed.
2.5 Duties and Responsibilities of Crew Members Other Than the PIC
A statement defining the authority, duties, and responsibilities of all

required aircraft crew members shall be listed.
3.0 Operational Control and Supervision
3.1 Supervision of the Operation by the AOC Holder
A description of the system for supervision of the operation by the AOC

holder shall be listed. This description shall show how the safety of
flight operations and the qualifications of personnel involved in all such
operations are supervised and monitored. In particular, the procedures
related to the following items shall be described:
i. Specifications for the operational flight plan;
ii. Competence of operations personnel; and
iii. Control, analysis and storage of records, flight documents,

additional information, and safety related data.
3.2 System of Promulgation of Additional Operational Instructions and

Information
A description of any system for promulgating information which may be

of an operational nature but is supplementary to that in the operations
manual. The applicability of this information and the responsibilities for
its promulgation shall be included.
3.3 Accident Prevention and Flight Safety Program
A description of the main aspects of the flight safety program including:
i. Programs to achieve and maintain risk awareness by all persons

involved in flight operations; and
ii. Evaluation of accidents and incidents and the promulgation of

related information.
3.4 Operational Control
A description of the objectives, procedures and responsibilities necessary

to exercise operational control with respect to flight safety.
4.0 Quality System
A description of the quality system adopted.
5.0 Crew
5.1 Crew Composition
An explanation of the method for determining crew compositions taking

into account of the following:
i. Experience (total and on type), regency and qualification of the

crew members; and
ii. The designation of the PIC and, if required by the duration of the
flight, the procedures for the relief of the PIC or other members
of the flight crew.
iii. The flight crew for each type of operation including the
designation of the succession of command.
5.2 Designation of the PIC
The rules applicable to the designation of a PIC.
5.3 Flight Crew Incapacitation
Instructions on the succession of command in the event of flight crew

incapacitation.
6.0 Flight Crew, Cabin Crew, Flight Operations Officer, and Other
Operations Personnel Qualifications
6.1 Qualifications
A description of the required license rating(s), qualification/competency

(e.g., for routes and airports) experience, training, checking and regency
of experience for operations personnel to conduct their duties.
Consideration shall be given to the aircraft type, kind of operation, and
composition of the crew.
6.2 Flight Crew
i. Operation on more than one type or variant.
6.3 Cabin Crew
i. Senior cabin crew member.
ii. Cabin crewmember.
(a) Required cabin crewmember,
(b) Additional cabin crewmember, and
(c) Cabin crewmember during familiarization flights.
iii. Operation on more than one type or variant.
6.4 Other Operations Personnel
7.0 Flight and Duty Time
7.1 Flight and Duty Time Limitations and Rest Schemes
i. Flight Crew
ii. Cabin Crew
iii. Flight Operations Officer/ Flight Dispatcher
8.0 Crew Health
8.1 Crew Health Precautions
The relevant regulations and guidance for crew members concerning

health including:
i. Alcohol and other intoxicating liquor;

ii. Narcotics;
iii. Drugs;
iv. Sleeping tablets;

v. Pharmaceutical preparations;
vi. Immunization;
vii. SCUBA diving;
viii. Blood donation;
ix. Meal precautions prior to and during flight; Sleep and rest; and
x. Surgical operations.
9.0 Operating Procedures
9.1 Flight Preparation Instructions
As applicable to the operation:
9.1.1 Criteria for Determining the Usability of Airports
9.1.2 The method for determining minimum flight altitudes
9.1.3 The method for determining aerodrome operating minima
9.1.4 En route Operating Minima for VFR Flights
A description of en route operating minima for VFR flights or VFR

portions of a flight and, where single-engine aircraft are used,
instructions for route selection with respect to the availability of surfaces
which permit a safe forced landing.
9.1.5 Presentation and Application of Airport and En route Operating Minima
9.1.6 Interpretation of Meteorological Information.
Explanatory material on the decoding of MET forecasts and MET reports

relevant to the area of operations, including the interpretation of
conditional expressions.
9.1.7 Determination of the Quantities of Fuel, Oil and Water Methanol

Carried.
The specific instructions and methods by which the quantities of fuel, oil
and water methanol to be carried are determined and monitored in flight.
This section shall also include instructions on the measurement and
distribution of the fluid carried on board. Such instructions shall take
account of all circumstances likely to be encountered on the flight,
including the possibility of in-flight replanting and of failure of one or
more of the aircraft’s power plants, and possible loss of pressurization.
The system for maintaining fuel and oil records shall also be described.
9.1.8 Mass and Centre of Gravity.
The general principles of mass and centre of gravity including:
i. The policy for using either standard and/or actual masses;

ii. The method for determining the applicable passenger, baggage
and cargo mass;
iii. The applicable passenger and baggage masses for various types
of operations and aircraft type;
iv. General instruction and information necessary for verification of
the various types of mass and balance documentation in use;
v. Last minute changes procedures;
vi. Seating policy/procedures; and
vii. List of documents, forms and additional information to be
carried during a flight.
9.2 Ground Handling Arrangements and Procedures
9.2.1 Fueling Procedures.
A description of fueling procedures, including:
i. Safety precautions during refueling and defueling including

when an APU is in operation or when a turbine engine is running
and, if applicable, the propeller brakes are on;
ii. Refueling and defueling when passengers are embarking, on
board or disembarking;
iii. Precautions to be taken to avoid mixing fuels; and
iv. Method to ensure the required amount of fuel is loaded.
9.2.2 Aircraft, Passengers and Cargo Handling Procedures Related To Safety.
A description of the handling procedures to be used when allocating

seats and embarking and disembarking passengers and when loading and
unloading the aircraft. Further procedures, aimed at achieving safety
whilst the aircraft is on the ramp, shall also be given. Handling
procedures shall include:
i. Sick passengers and persons with reduced mobility;
ii. Permissible size and weight of hand baggage;
iii. Loading and securing of items in the aircraft;
iv. Special loads and classification of load compartments (i.e.,

dangerous goods, live animals, etc.);
v. Positioning of ground equipment;
vi. Operation of aircraft doors;
vii. Safety on the ramp, including fire prevention, blast and suction
areas;
viii. Start-up, ramp departure and arrival procedures;
ix. Servicing of aircraft;
x. Documents and forms;
xi. Multiple occupancy of aircraft seats.
9.2.3 Procedures for the Refusal of Embarkation.
Procedures to ensure that persons who appear to be intoxicated or who

demonstrate by manner or physical indications that they are under the
influence of alcohol or drugs, except medical patients under proper care,
are refused embarkation.
9.2.4 Deicing and Anti-Icing on the Ground.
Instructions for the conduct and control of ground de-icing/anti-icing

operations. A description of the deicing and anti-icing policy and
procedures for aircraft on the ground. These shall include descriptions of
the types and effects of icing and other contaminants on aircraft while
stationary, during ground movements and during take-off. In addition, a
description of the fluid types used shall be given including:
i. Proprietary or commercial names;
ii. Characteristics;
iii. Effects on aircraft performance;
iv. Precautions during usage.
9.3 Flight Procedures and Flight Navigation Equipment
A description of flight procedures, including:
i. Standard operating procedures (SOP) for each phase of flight.
ii. Instructions on the use of normal checklists and the timing of

their use.
iii. Departure contingency procedures
iv. Instructions on the maintenance of altitude awareness and the

use of automated or flight crew altitude call-outs.
v. Instructions on the use of autopilots and auto-throttles in IMC.
vi. Instructions on the clarification and acceptance of ATC

clearances, particularly where terrain clearance is involved.
vii. Departure and approach briefings
viii. Procedures for familiarization with areas, routes, and aerodromes
ix. Stabilized approach procedure

x. Limitation on high rates of descent near the surface
xi. Conditions required to commence or to continue an instrument

approach.
xii. Instructions for the conduct of precision and non-precision

instrument approach procedures.
xiii. Allocation of flight crew duties and procedures for the

management of crew workload during night and IMC instrument
approach and landing operations.
xiv. The circumstances in which a radio listening watch is to be

maintained.
xv. Instructions and training requirements for the use of head-up-

displays (HUD) and enhanced vision systems (EVS) equipment
as applicable.
9.3.1 Navigation Equipment
A list of the navigational equipment to be carried including any

requirements relating to operations where performance-based navigation
is prescribed.
9.3.2 Navigation Procedures
A description of all navigation procedures relevant to the type(s) and

area(s) of operation. Consideration shall be given to:
i. Standard navigational procedures including policy for carrying

out independent cross-checks of keyboard entries where these
affect the flight path to be followed by the aircraft,
ii. In-flight replanting,
iii. Procedures in the event of system degradation,
iv. Where relevant to the operations, the long range navigation
procedures, engine failure procedure for ETOPS and the
nomination and utilization of diversion aerodromes
v. Instructions and training requirements for the avoidance of

controlled flight into terrain and policy for the use of the ground
proximity warning system (GPWS).
vi. Policy, instructions, procedures and training requirements for the
avoidance of collisions and the use of the airborne collision
avoidance system (ACAS).
vii. Information and instructions relating to the interception of civil
aircraft including:
(a) Procedures for pilots-in-command of intercepted aircraft;
and
(b) Visual signals for use by intercepting and intercepted
aircraft.
viii. For airplanes intended to be operated above 49, 000 ft. (15,000 m)
(a) information which will enable the pilot to determine the
best course of action to take in the event of exposure to
solar cosmic radiation; and
(b) procedures in the event that a decision to descend is taken,
covering:
(i) the necessity of giving the appropriate ATS unit prior
warning of the situation and of obtaining a provisional
descent clearance; and
The action to be taken in the event that communication with
ATS unit cannot be established or is interrupted.
9.3.3 Policy and Procedures for In-flight Fuel Management

9.3.4 Adverse and Potentially Hazardous Atmospheric Conditions.
Procedures for operating in, and/or avoiding, potentially hazardous
atmospheric conditions including:
i. Thunderstorms;
ii. Icing conditions;
iii. Turbulence;
iv. Wind shear;
v. Jet stream;
vi. Volcanic ash clouds;
vii. Heavy precipitation;
viii. Sand storms;
ix. Mountain waves; and
x. Significant Temperature inversions.
9.3.5 Operating Restrictions
i. Cold weather operations

ii. Take-off and landing in turbulence
iii. Low-level wind shear operations
iv. Cross-wind operations (including tail wind components)
v. High temperature operations
vi. High altitude operations
9.3.6 Incapacitation of Crew Members.
Procedures to be followed in the event of incapacitation of crew

members in flight. Examples of the types of in capacitation and the
means for recognizing them shall be included.
9.3.7 Cabin Safety Requirements.

Procedures covering:
i. Cabin preparation for flight, in-flight requirements and

preparation for landing including procedures for securing cabin
and galleys.
ii. Procedures to ensure that passengers are seated where, in the
event that an emergency evacuation is required, they may best
assist and not hinder evacuation from the aircraft;
iii. Procedures to be followed during passenger embarkation and
disembarkation; and
iv. Procedures for fueling with passengers on board, embarking, or

disembarking.
v. Smoking on board.
vi. Use of portable electronic equipment and cellular telephones
9.3.8 Passenger Briefing Procedures.
The contents, means and timing of passenger briefing.
9.3.9 Procedures for Use of Cosmic or Solar Radiation Detection Equipment -

Airplanes.
Procedures for the use of cosmic or solar radiation detection equipment

and for recording its readings including actions to be taken in the event
that limit values specified in the operations manual are exceeded. In
addition, the procedures, including ATC procedures, to be followed in
the event that a decision to descend or re-route is taken.
9.4 All Weather Operations
9.5 Use of the Minimum Equipment and Configuration Deviation List(s)
9.6 Non Revenue Flights
Procedures and limitations for:
i. Training flights;
ii. Test flights;
iii. Delivery flights;
iv. Ferry flights;
v. Demonstration flights; and
vi. Positioning flights, including the kind of persons who may be

carried on such flights.
9.7 Oxygen Requirements
An explanation of the conditions under which oxygen shall be provided

and used.
10.0 Dangerous Goods and Weapons
10.1 Transport of Dangerous Goods
Information, instructions and general guidance on the transport of

dangerous goods including:
i. AOC holder's policy on the transport of dangerous goods;
ii. Guidance on the requirements for acceptance, labelling,

handling, stowage and segregation of dangerous goods;
iii. Procedures and actions to be taken for responding to emergency

situations involving dangerous goods;
iv. Duties of all personnel involved; and
v. Instructions on the carriage of the AOC holder’s employees.
10.2 Transport of Weapons
The conditions under which weapons, munitions of war and sporting

weapons may be carried.
11.0 Security
11.1 Security Policies and Procedures
A description of security policies and procedures for handling and

reporting crime on board such as unlawful interference, sabotage, bomb
threats, and hijacking.
11.2 Security Instructions and Guidance
Security instructions and guidance of a non-confidential nature which

shall include the authority and responsibilities of operations personnel.
11.3 Preventative Security Measures and Training

A description of preventative security measures and training. (Note:
Parts of the security instructions and guidance may be kept confidential.)
12.0 Handling of Accidents and Occurrences
i. Procedures for the handling, notifying and reporting of accidents

and occurrences. This section shall include:
ii. Definitions of accidents and occurrences and the relevant
responsibilities of all persons involved;
iii. The descriptions of which company departments, Authorities or
other institutions have to be notified by which means and in
which sequence in case of an accident;
iv. Special notification requirements in the event of an accident or
occurrence when dangerous goods are being carried;
v. A description of the requirements to report specific occurrences
and accidents;
vi. The forms used for reporting and the procedure for submitting
them to the CAAB shall also be included; and
vii. If the AOC holder develops additional safety related reporting
procedures for its own internal use, a description of the
applicability and related forms to be used.
viii. Procedures for pilots-in-command observing an accident.
13.0 Rules of the Air
Rules of the Air including:
i. Territorial application of the Rules of the Air;

ii. The circumstances during which a radio listening watch shall be
maintained;
iii. ATC clearances, adherence to flight plan and position reports;
iv. The ground/air visual codes for use by survivors, description and
use of signal aids; and
v. Distress and urgency signals.
14.0 Safety Management System (SMS)
Details of the Safety Management System.
IS: 1.3.4 TRAINING PROGRAMS MANUAL
i. Each AOC holder and AOC applicant may submit and maintain
training program manuals based on the following outline:
1.0 Training Syllabi and Checking Programs
1.1 General Requirements.
(a) Training syllabi and checking programs for all operations personnel
assigned to operational duties in connection with the preparation
and/or conduct of a flight shall be developed to meet the respective
requirements of the CAAB. An AOC holder may not use, nor may
any person serve in a required crewmember capacity or operational
capacity unless that person meets the training and currency
requirements established by the CAAB for that respective position.
1.2 Flight Crew.
The training syllabi and checking programs for flight crew members
shall include:
(a) A written training program acceptable to the CAAB that provides

for basic indoctrination, initial, transition, difference, and recurrent
training, as appropriate, for flight deck crew members for each type
of aircraft flown by that crew member. This written training
program shall include both normal and emergency procedures
training applicable for each type of aircraft flown by the crew
member
(b) Adequate ground and flight training facilities and properly qualified
instructors required to meet training objectives and needs
(c) A current list of approved training materials, equipment, training

devices, simulators, and other required training items needed to
meet the training needs for each type and variation of aircraft flown
by the AOC holder
(d) Adequate number of ground examiner and flight check pilots to

ensure adequate training and checking of flight crew members
(e) A record system acceptable to the CAAB to show compliance with

appropriate training and currency requirements.
1.3 Cabin Crew
The training syllabi and checking programs for cabin crew members
shall include:
(a) Basic initial ground training covering duties and responsibilities
(b) Appropriate CAAB’s rules and regulations
(c) Appropriate portions of the AOC holder’s operating manual
(d) Appropriate emergency training as required by the CAAB and the

AOC holder’s operating manual
(e) Appropriate flight training
(f) Appropriate recurrent, upgrade, or difference training, as required,

to maintain currency in any type and variance of aircraft the crew
member may be required to work in
(g) A current list of approved training materials, equipment, training

devices, simulators, and other required training items needed to
meet the training needs for each type and variation of aircraft flown
by the AOC holder
(h) Adequate number of ground examiner and flight check personnel to

ensure adequate training and checking of crew members, and
(i) Maintain a training record system acceptable to the CAAB to show

compliance with all required training.
1.4 All Crew Members
A written training program shall be developed for all crew members in

the emergency procedures appropriate to each make and model of aircraft
flown in by the crew member. Areas shall include:
(a) Instruction in emergency procedures, assignments, and crew co-

ordination
(b) Individual instruction in the use of onboard emergency equipment

such as fire extinguishers, emergency breathing equipment, first aid
equipment and its proper use, emergency exits and evacuation
slides, and the aircraft’s oxygen system including the use of
portable emergency oxygen bottles. Flight crew members shall also
practice using their emergency equipment designed to protect them
in case of a cockpit fire or smoke
(c) Training shall also include instruction in potential emergencies such

as rapid decompression, ditching, fire-fighting, aircraft evacuation,
medical emergencies, hijacking, and disruptive passengers
(d) Scheduled recurrent training to meet CAAB’s requirements.
1.5 All Operations Personnel
The training syllabi and checking programs for all operations personnel
shall include:
(a) Training in the safe transportation and recognition of all dangerous

goods permitted by the CAAB to be shipped by air. Training shall
include the proper packaging, marking, labelling, and
documentation of dangerous articles and magnetized materials
(b) All appropriate security training required by the CAAB
(c) A method of providing any required notification of an accident or

incident involving dangerous good
1.6 Operations Personnel Other Than Crew Members
For operations personnel other than crew members (e.g., flight operations
officer, handling personnel etc.), a written training program shall be
developed that pertains to their respective duties. The training program
shall provide for initial, recurrent, and any required upgrade training.
2.0 Procedures for Training and Checking
2.1 Proficiency Checking Procedures
i. Procedures to be applied in the event that personnel do not achieve

or maintain the required standards.
2.2 Procedures Involving the Simulation of Abnormal or Emergency

Situations
Procedures to ensure that abnormal or emergency situations requiring the

application of part or all of abnormal or emergency procedures, and
simulation of IMC by artificial means, are not simulated during
commercial air transportation flights.
3.0 Document Retention
3.1 Documentation to be Stored and Storage Periods
An AOC holder shall retain all documentation required by the

appropriate Authority, or the Authority of another State in which the
AOC holder is operating for the time specified by the respective
Authority, or for the time period needed to show compliance with
appropriate regulations or this operations manual, whichever is longer.
IS: 1.3.5 AIRCRAFT OPERATING MANUAL
i. Each AOC applicant and AOC holder should submit and

maintain an aircraft operating manual containing at least the
following.
1.0 General Information and Units of Measurement
General Information (e.g., aircraft dimensions), including a description

of the units of measurement used for the operation of the aircraft type
concerned and conversion tables.
2.0 Limitations
2.1 Certification and Operational Limitations
A description of the certified limitations and the applicable operational

limitations including:
(a) Certification status;
(b) Passenger seating configuration for each aircraft type including a

pictorial presentation;
(c) Types of operation that are approved (e.g. IFR/VFR, CAT II/III,
flights in known icing conditions etc.);
(d) Crew composition;
(e) Operating within mass and centre of gravity limitations;
(f) Speed limitations;
(g) Flight envelopes;
(h) Wind limits including operations on contaminated runways;
(i) Performance limitations for applicable configurations;
(j) Runway slope;
(k) Limitations on wet or contaminated runways;
(l) Airframe contamination; and
(m) Post landing

3.0 Normal Procedures
The normal procedures and duties assigned to the crew, the appropriate
checklists, the system for use of the checklists and a statement covering
the necessary co-ordination procedures between flight and cabin crew.
The following normal procedures and duties shall be included:
(a) Pre-flight;
(b) Pre-departure and loading;
(c) Altimeter setting and checking;
(d) Taxi, Take-off and Climb;
(e) Noise abatement;
(f) Cruise and descent;
(g) Approach, landing preparation and briefing;
(h) VFR approach;
(i) Instrument approach;
(j) Visual approach and circling (if applicable):
(k) Missed approach;
(l) Normal landing;
(m) Post landing; and
(n) Operation on wet and contaminated runways.
3.1 Specific Flight Deck Procedures
(a) Determining airworthiness of aircraft

(b) Obtaining flight release
(c) Initial cockpit preparation
(d) Standard operating procedures
(e) Cockpit discipline
(f) Standard call-outs
(g) Communications
(h) Flight safety
(i) Push-back and towing procedures
(j) Taxi guidelines and ramp signals
(k) Take-off and climb out procedures
(l) Choice of runway
(m) Take-off in limited visibility
(n) Take-off in adverse weather
(o) Use and limitations of weather radar
(p) Use of landing lights
(q) Monitoring of flight instruments
(r) Power settings for take-off
(s) Malfunctions during take-off
(t) Rejected take-off decision
(u) Climb, best angle, best rate
(v) Sterile cockpit procedures
(w) En route and holding procedures
(x) Cruise control
(y) Navigation log book
(z) Descent, approach and landing procedures
(aa) Reporting maintenance problems
(bb) How to obtain maintenance and service en route

4.0 Abnormal and Emergency Procedures
4.1 Abnormal and Emergency Procedures and Duties
The manual shall contain a listing of abnormal and emergency

procedures assigned to crew members with appropriate check-lists that
include a system for use of the check-lists and a statement covering the
necessary co-ordination procedures between flight and cabin crew. The
following abnormal and emergency procedures and duties shall be
included:
(a) Crew incapacitation;

(b) Fire and smoke drills;
(c) Unpressurised and partially pressurized flight; as applicable
(d) Exceeding structural limits such as overweight landing;
(e) Exceeding cosmic radiation limits; as applicable
(f) Lightning strikes
(g) Distress communications and alerting ATC to emergencies;
(h) Engine failure;
(i) System failures;
(j) Guidance for diversion in case of serious technical failure;
(k) Ground proximity warning;
(l) ACAS warning;
(m) Windshear; and
(n) Emergency landing/ditching.
(o) Aircraft evacuation
(p) Fuel Jettisoning (as applicable) and Overweight Landing:
(q) General considerations and policy
(r) Fuel jettisoning procedures and precautions
(s) Emergency Procedures:
(t) Emergency descent
(u) Low fuel
(v) Dangerous goods incident or accident
(w) Interception procedures
(x) Emergency signal for cabin crew members
(y) Communication Procedures
(z) Radio listening watch
5.0 Performance Data
Performance data shall be provided in a form in which it can be used

without difficulty.
5.1 Performance Data
Performance material which provides the necessary data to allow the

flight crew to comply with the approved aircraft flight manual
performance requirements shall be included to allow the determination
of
(a) Take-off climb limits - Mass, Altitude, Temperature;
(b) Take-off field length limits (dry, wet, contaminated);
Net flight path data for obstacle clearance calculation or, where
applicable, take-off
(c) flight path;
(d) The gradient losses for banked climb outs;

(e) En route climb limits;
(f) Approach climb limits;
(g) Landing climb limits;
(h) Landing field length limits (dry, wet, contaminated) including the
effects of an in-flight failure of a system or device, if it affects the
landing distance;
(i) Brake energy limits; and
(j) Speeds applicable for the various flight stages (also considering wet
or contaminated runways).
5.1.1 Supplementary Performance Data
Supplementary data covering:
(a) Flights in icing conditions
(b) The maximum crosswind and tailwind components for each

aeroplane type operated and the reductions to be applied to these
values having regard to gust, low visibility, runway surface
conditions, crew experience, use of autopilot, abnormal or
emergency circumstances, or any other relevant operational factors.
(c) Any certified performance related to an allowable configuration, or

configuration deviation, such as anti-skid inoperative, shall be
included.
5.1.2. Other Acceptable Performance Data
If performance data, as required for the appropriate performance class, is

not available in the approved AFM, then other data acceptable to the
Authority shall be included. Alternatively, the operations manual may
contain cross-reference to the approved data contained in the AFM where
such data is not likely to be used often or in an emergency.
5.2 Additional Performance Data

Additional performance data where applicable including:
(a) All engine climb gradients;

(b) Drift-down data;
(c) Effect of deicing/anti-icing fluids;
(d) Flight with landing gear down;
(e) For aircraft with 3 or more engines, one engine inoperative ferry
flights; and
(f) Flights conducted under the provisions of a configuration deviation

list (CDL).
6.0 Flight Planning
6.1 Flight Planning Data

Specific data and instructions necessary for pre-flight and in-flight
planning including factors such as speed schedules and power settings.
Where applicable, procedures for engine(s) out operations, ETOPS/ and
flights to isolated airports shall be included for the flight plan and the
operational flight plan.
6.2 Fuel and Oil Calculations
The method for calculating fuel needed for the various stages of flight.
7.0 Mass and Balance
7.1 Calculating Mass and Balance

Instructions and data for the calculation of mass and balance including:
(a) Calculation system (e.g. Index system);
(b) Information and instructions for completion of mass and balance

documentation, including manual and computer generated types;
(c) Limiting mass and centre of gravity of the various versions;
(d) Dry operating mass and corresponding centre of gravity or index.

8.0 Loading
8.1 Loading Procedures
Instructions for loading and securing the load in the aircraft;
(a) Use of aircraft systems and associated controls.
8.2 Loading Dangerous Goods
The operations manual shall contain a method to notify the PIC when
dangerous goods are loaded in the aircraft.
9.0 Survival and Emergency Equipment Including Oxygen
9.1 List of Survival Equipment to be Carried
(a) A list of the survival equipment to be carried for the routes to be

flown and the procedures for checking the serviceability of this
equipment prior to take-off. Instructions regarding the location,
accessibility and use of survival and emergency equipment and its
associated check list(s) shall also be included.
9.2 Ground - Air Visual Signal
Instructions illustrating the ground-air visual signal code for use by

survivors shall also be included.
9.3 Oxygen Usage
The procedure for determining the amount of oxygen required and the
quantity that it available. The flight profile, number of occupants and
possible cabin decompression shall be considered. The information
provided shall be in a form in which it can be used without difficulty.
9.4 Emergency Equipment Usage
A description of the proper use of the following emergency equipment, if

applicable:
i. Life jackets
ii. Life rafts
iii. Medical kits/first aid kits
iv. Survival kits
v. Emergency locator transmitter (ELT)
vi. Visual signaling devices
vii. Evacuation slides
viii. Emergency lighting
10.0 Emergency Evacuation Procedures
10.1 Instructions for Emergency Evacuation
Instructions for preparation for emergency evacuation including crew co-

ordination and emergency station assignment.
10.2 Emergency Evacuation Procedures
A description of the duties of all members of the crew for the rapid
evacuation of an aircraft and the handling of the passengers in the event
of a forced landing, ditching or other emergency.
11.0 Aircraft Systems
11.1 Aircraft Systems
A description of the aircraft systems, related controls and indications and

operating instructions.
12.0 Minimum Equipment List and Configuration Deviation List

The minimum equipment list and configuration deviation list for the
aeroplane types operated and specific operations authorized, including
any requirements relating to operations where performance-based
navigation is prescribed.
13.0 Route and Airport Instructions and Information (optional for this
manual)
13.1 Instructions and Information
Instructions and information relating to communications, navigation and

airports, including:
i. Minimum flight level/altitude for each route to be flown;
ii. Operating minima for departure, destination and alternate airports;
iii. Communication facilities and navigation aids;
iv. Runway data and airport facilities;
v. Approach, missed approach and departure procedures including

noise abatement procedures;
vi. Communications-failure procedures;
vii. Search and rescue facilities in the area over which the aircraft is to
be flown;
viii. A description of the aeronautical charts that shall be carried on

board in relation to the
ix. Type of flight and the route to be flown, including the method to
check their validity;
x. Availability of aeronautical information and MET services;
xi. En route COM/NAV procedures, including holding;
xii. Airport categorization for flight crew competence qualification.

IS: 1.3.20 PASSENGER BRIEFING CARDS
i. Each AOC holder shall, at each exit seat, provide passenger

information cards that include the following information in
the primary language in which emergency commands are
given by the crew:
(a) Functions required of a passenger in the event of an

emergency in which a crew member is not available to
assist, including how to—
(i) Locate the emergency exit;
(ii) Recognize the emergency exit opening mechanism;
(iii) Comprehend the instructions for operating the

emergency exit;
(iv) Operate the emergency exit;
(v) Assess whether opening the emergency exit will

increase the hazards to which passengers may be
exposed;
(vi) Follow oral directions and hand signals given by a

crew member;
(vii) Stow or secure the emergency exit door so that it

will not impede use of the exit;
(viii) Assess the condition of an escape slide, activate the

slide, and stabilize the slide after deployment to
assist others in getting off the slide;
(ix) Pass expeditiously through the emergency exit; and
(x) Assess, select, and follow a safe path away from

the emergency exit
(b) A request that a passenger identify himself or herself to

allow reseating if he or she—
(i) Cannot perform the emergency functions stated in
the information card;
(ii) Has a no discernible condition that will prevent
him or her from performing the functions;
(iii) May suffer bodily harm as the result of performing
one or more of those functions;
(iv) Does not wish to perform those functions; or
(v) Lacks the ability to read, speak, or understand the
language or the graphic form in which instructions
are provided by the AOC holder.
(c) Safety feature card must contain the diagrams, locations
and methods of the following items but are not limited to:
(i) Emergency exits
(ii) Oxygen masks
(iii) Life vests & raft location and use
(iv) Seat belts
(v) Floor escape path
(vi) Emergency escapes procedures
(vii) Brace position
(viii) Information for exit row seating
(ix) Smoking limitations
(x) Use of electronic device
(xi) Carry-on baggage
(b) An operator shall ensure that each passenger has an easily
accessible and readable Colorful safety feature card, most
conveniently, in the seat pocket in front of the passenger.
IS: 1.3.21 AERONAUTICAL DATA CONTROL SYSTEM
i. Each AOC holder shall provide aeronautical data for each airport
used by the AOC holder which includes the following:
(a) Aerodromes/heliports.
(i) Facilities.
(ii) Public protection.
(iii) Navigational and communications aids.
(iv) Construction affecting take-off, landing, or ground
operations.
(v) Air traffic facilities.
(b) Runways, clearways, and stop ways:
(i) Dimensions.
(ii) Surface.
(iii) Marking and lighting systems.
(iv) Elevation and gradient.
(c) Displaced thresholds:
(i) Location.
(ii) Dimensions.
(iii) Take-off or landing or both.
(d) Obstacles—
(i) Those affecting take-off and landing performance
computations.
(ii) Controlling obstacles.
(e) Instrument flight procedures.
(i) Departure procedure.
(ii) Approach procedure.
(iii) Missed approach procedure.
(f) Special information:
(i) Runway visual range measurement equipment.
(ii) Prevailing winds under low visibility conditions
IS: 1.3.22 ROUTE GUIDE
i. The route guide will ensure that the flight crew will have for
each flight, information relating to communication facilities,
navigation aids, aerodromes, instrument approaches, instrument
arrivals and instrument departures as applicable for the
operation, and such other information as the operator may deem
necessary in the proper conduct of flight operations.
ii. Each route guide shall contain at least the following

information:
(a) The minimum flight altitudes for each aircraft to be flown.
(b) Aerodrome operating minima for each of the aerodromes

that are likely to be used as aerodromes of intended
landing or as alternate aerodromes.
(c) The increase of aerodrome operating minima in case of

degradation of approach or aerodrome facilities
(d) The necessary information for compliance with all flight

profiles required by regulations, including but not limited
to, the determination of:
(i) Take-off runway length requirements for dry, wet

and contaminated conditions, including those
dictated by systems failures which affect the take-off
distance;
(ii) Take-off climb limitations:
(iii) En-route climb limitations;
(iv) Approach climb limitations and landing climb

limitations;
(v) Landing runway length requirements for dry, wet

and contaminated conditions, including systems
failures which affect the landing distance; and
(vi) Supplementary information, such as tire speed

limitations
IS: 1.3.23 WEATHER REPORTING SOURCES
i. The CAAB approves and considers the following sources of

weather reports satisfactory for flight planning or controlling
flight movement:
(a) BANGLADESH METEOROLOGICAL OFFICE.
(b) BANGLADESH-operated automated surface

observation stations.
Note: Some automated systems cannot report all required

items for a complete surface aviation weather report.
(c) BANGLADESH-operated supplemental aviation

weather reporting stations.
(d) Observations taken by airport traffic control towers.
(e) BANGLADESH-contracted weather observatories.
(f) Any active meteorological office operated by a foreign

state which subscribes to the standards and practices of
ICAO conventions.
Note: These meteorological offices are normally listed in the

MET tables located in ICAO Regional Air Navigation Plans.
(g) Any military weather reporting sources approved by the

CAAB.
Note: Use of military sources is limited to control of those

flight operations which use military airports as departure,
destination, alternate, or diversionary airports.
(h) Near real time reports such as pilot reports, radar reports,
radar summary charts, and satellite imagery reports
made by commercial weather sources or other sources
specifically approved by the CAAB.
(i) An AOC holder operated and maintained weather

reporting system approved by the CAAB.
IS: 1.3.24 DEICING AND ANTI-ICING PROGRAM
i. Contents of the AOC holder's ground deicing and anti-icing

program shall include a detailed description of—
(a) How the AOC holder determines that conditions are such
that frost, ice, or snow may reasonably be expected to
adhere to the aircraft and that ground deicing and anti-icing
operational procedures shall be in effect;
(b) Who is responsible for deciding that ground deicing and
anti-icing operational procedures shall be in effect;
(c) The procedures for implementing ground deicing and anti-
icing operational procedures; and
(d) The specific duties and responsibilities of each operational
position or group responsible for getting the aircraft safely
airborne while ground deicing and anti-icing operational
procedures are in effect.
ii. Initial and annual recurrent ground training for flight crew and
all other affected personnel (e.g. dispatchers/flight operations
officers, ground crews, contract personnel) concerning the
specific requirements of the approved program and each person’s
responsibilities and duties under the approved program
specifically covering the following areas:
(a) The use of holdover times;
(b) Aircraft deicing/anti-icing procedures including inspection
and check procedures and responsibilities;
(c) Communication procedures;
(d) Aircraft surface contamination (i.e., adherence of frost, ice
or snow) and critical area identification, and how
contamination adversely affects aircraft performance and
flight characteristics;
(e) Types and characteristics of deicing/anti-icing fluids;
(f) Cold weather pre-flight inspection procedures; and
(g) Techniques for recognizing contamination on the aircraft.
iii. The AOC holder’s program shall include procedures for flight
crew members to increase or decrease the determined holdover
time in changing conditions. The holdover time shall be
supported by data acceptable to the CAAB. If the maximum
holdover time is exceeded, take-off is prohibited unless at least
one of the following conditions exists—
(a) A pre-take-off contamination check is conducted outside

the aircraft (within five minutes prior to beginning take-off)
to determine that the wings, control surfaces, and other
critical surfaces, as defined in the AOC holder's program,
are free of frost, ice, or snow;
(b) It is otherwise determined by an alternate procedure,

approved by the CAAB and in accordance with the AOC
holder’s approved program, that the wings, control
surfaces, and other critical surfaces are free of frost, ice, or
snow; or
(c) The wings, control surfaces, and other critical surfaces are
de-iced again and a new holdover time is determined.
IS: 1.3.25 FLIGHT MONITORING SYSTEM
i. Each AOC holder shall have an approved flight following

system established and adequate for the proper monitoring of
each flight, considering the operations to be conducted.
ii. For AOC holders having flight following centres, these

centres shall be located at those points necessary to ensure—
(a) The proper monitoring of the progress of each flight

with respect to its departure at the point of origin and
arrival at its destination, including intermediate stops
and diversions; and
(b) That the PIC is provided with all information necessary

for the safety of the flight.
iii. An AOC holder conducting charter operations may arrange to

have flight following facilities provided by persons other than
its employees, but in such a case the AOC holder continues to
be primarily responsible for operational control of each flight.
iv. Each AOC holder conducting charter operations using a flight

following system shall show that the system has adequate
facilities and personnel to provide the information necessary
for the initiation and safe conduct of each flight to—
(a) The flight crew of each aircraft; and
(b) The persons designated by the certificate holder to

perform the function of operational control of the aircraft.
v. Each AOC holder conducting charter operations shall show

that the personnel required to perform the function of
operational control are able to perform their duties.
IS: 1.3.26 FATIGUE MANAGEMENT SYSTEM REQUIREMENTS
i. A Fatigue Risk Management System (FRMS) shall contain as

a minimum:
(a) FRMS policy and documentation
(b) Fatigue risk management processes
(c) FRMS safety assurance process
(d) FRMS promotion processes
ii. The operator shall define its FRMS policy, with all elements
of the FRMS clearly identified
iii. The policy shall require that the scope of FRMS operations be
clearly defined in the Operations Manual.
iv. The FRMS policy shall:
(a) Reflect the shared responsibility of management, flight

and cabin crews, and other involved personnel;
(b) Clearly state the safety objectives of the FRMS;
(c) Be signed by the accountable executive of the

organizations;
(d) Be communicated, with visible endorsement, to all the

relevant areas and levels of the organization;
(e) Declare management commitment to effective safety

reporting;
(f) Declare management commitment to the provision of

adequate resources for the FRMS;
(g) Declare management commitment to continuous

improvement of the FRMS;
(h) Require that clear lines of accountability for

management, flight and cabin crews, and all other
involved personnel are identified; and
(i) Require periodic reviews to ensure it remains relevant

and appropriate.
Note. Effective safety reporting is described in Doc 9859, Safety

Management Manual (SMM)
v. FRMS documentation
(a) An operator shall develop and keep current FRMS

documentation that describes and records:
(i) FRMS policy and objectives;
(ii) FRMS processes and procedures;

(iii) Accountabilities, responsibilities and authorities for

these processes and procedures;
(iv) Mechanisms for ongoing involvement of

management, flight and cabin crew members, and
all other involved personnel;
(v) FRMS training program, training requirements and

attendance records;
(vi) Scheduled and actual flight times, duty periods and

rest periods with significant deviations and reasons
for deviations noted; and
Note. Significant deviations are described in the FRMS

Manual (Doc 9966)
(vii) FRMS outputs including findings from collected

data, recommendations, and actions taken.
vi. Fatigue Risk Management Processes –Identification of

hazards, an operator shall develop and maintain three
fundamental and documented processes for fatigue hazard
identification:
(a) Predictive – The predictive process shall identify fatigue

hazards by examining crew scheduling and taking into
account factors known to affect sleep and fatigue and
their effects on performance. Methods of examination
may include but are not limited to:
(i) Operator or industry operational experience and

data collected on similar types of operations;
(ii) Evidence-based scheduling practices; and
(iii) Bio-mathematical models.

(b) Proactive–The proactive process shall identify fatigue

hazards within current flight operations. Methods of
examination may include but are not limited to:
(i) Self-reporting of fatigue risks;
(ii) Crew fatigue surveys;
(iii) Relevant flight and cabin crew performance data;
(iv) Available safety databases and scientific studies;
and
(v) Analysis of planned versus actual time worked.
(c) Reactive–The reactive process shall identify the
contribution of fatigue hazards to reports and events
associated with potential negative safety consequences
in order to determine how the impact of fatigue could
have been minimized. At a minimum, the process may
be triggered by any of the following:
(i) Fatigue reports;
(ii) Confidential reports;
(iii) Audit reports;
(iv) Incidents; and
(v) Flight data analysis events.
vii. Risk assessment

(a) An operator shall develop and implement risk
assessment procedures that determine the probability and
potential severity of fatigue-related events and identify
when the associated risks require mitigation. The risk
assessments procedures shall review identified hazards
and link them to:
(i) Operational processes;
(ii) Their probability;
(iii) Possible consequences; and
(iv) The effectiveness of existing safety barriers and
controls.
viii. Risk mitigation
(a) An operator shall develop and implement risk mitigation

procedures that:
(i) Select the appropriate mitigation strategies;
(ii) Implement the mitigation strategies; and
(iii) Monitor the strategies implementation and

effectiveness.
ix. FRMS Safety Assurance Process – The operator shall develop

and maintain FRMS safety assurance process to:
(a) Provide for continuous FRMS performance monitoring,

analysis of trend, and measurement to validate the
effectiveness of the fatigue safety risk controls. The
sources of data may include, but are not limited to:
(i) Hazard reporting and investigations;
(ii) Audits and surveys; and
(iii) Reviews and fatigue studies;
(b) Provide a formal process for the management of change

which shall include but is not limited to:
(i) Identification of changes in the operational

environment that may affect FRMS;
(ii) Identification of changes within the organization

that may affect FRMS; and
(iii) Consideration of available tools which could be

used to maintain or improve FRMS performance
prior to implementing changes; and
(c) Provide for the continuous improvement of the FRMS.

This shall include but is not limited to:
(i) The elimination and/or modification of risk

controls have had unintended consequences or that
are no longer needed due to changes in the
operational or organizational environment;
(ii) Routine evaluations of facilities, equipment,

documentation and procedures; and
(iii) The determination of the need to introduce new

processes and procedures to mitigate emerging
fatigue-related risks.
x. FRMS Promotion Process – support the ongoing development

of the FRMS, the continuous improvement of its overall
performance, and attainment of optimum safety levels. The
following shall be established and implemented by the
operator as part of its FRMS:
(a) Training programs to ensure competency commensurate

with the roles and responsibilities of management, flight
and cabin crew, and all other involved personnel under
the planned FRMS; and
(b) An effective FRMS communications plan that:
(i) Explains FRMS policies, procedures and

responsibilities to all relevant stakeholders; and
(ii) Describes communication channels used to gather

and disseminate FRMS-related information.
ANO (AOC) (VOLUME III)— AIR OPERATOR CERTIFICATION AND

CONTINUED COMPLAINCE
APPENDICES
ISSUE-01
BANGLADESH
LIST OF APPENDICES
Appendix Subject
Appendix-A Application Form for No Objection Certificate

(NOC) for Attaining AOC
Appendix -B Schedule of Events to Attain an AOC
Appendix -C Formal Application Form
Appendix -D Certification Flow Chart
Appendix -E AOCs Forms
Appendix-F to P RESERVED
Appendix-Q Checklist for Inclusion of an Aircraft in an

OPS SPECS
Appendix-R Time Line for Inclusion of an Aircraft into

Fleet of an Operator
Appendix-S RESERVED
Appendix-T Application for NOC/Authorization to

Import/Operate an Aircraft
APPENDIX – A
APPLICATION FOR NO-OBJECTION CERTIFICATE (NOC)

FOR ATTAINING AOC
(While providing information extra sheets may be used)
1. Name of Applicant :
(Attach evidence of authorization in case of the
applicant other than owner/major shareholder)
2. Address :
3. Proposed principal place of business :
(Attach copy of the trade license)
4. Proprietorship :
4.1. Firm’s name :
(Attach copy of the Memorandum & Articles of
Association from RJSC)
4.2. Name, address and percentage
of share for each partner :
5. Financial Data :
5.1. Paid up capital :
5.2. Authorized capital
Note: Shall be supported by a certificate from the banker or
chartered accountant:
6. Organizational Structure: Details of the organization commensurate with
the type of operation applied for, information on management of the
organization and key staff members including their names, titles,
educational qualifications and practical experiences. The background of
the following personnel’s should be included:-
i) Chief Executive (Accountable Manager) :
(Attach evidences to ensure compliance with the
requirement outlined in section: 1.2.2.2 (a) of ANO (AOC))
ii) Directors or board members or shareholders :
Name Designation Address Telephone Nationality Percentage

of
ownership
iii) Management personnel :

(Attach signed curriculum vieta confirming compliance with the
qualification and experience requirements of CAAB)
Name & Contact Number &

Management Personnel
Designation Email
Head of Flight Operation
Head of Training
Head of Safety
Head of Security
Head of Technical (Ops)
Head of Engineering of CAMO
Head of Maintenance of Part-145
(If planned to own)
Head of Quality
Head of Ground Operations
7. Particulars of Aeroplane/Helicopter
7.1. Type :
7.2. Model :
7.3. Maximum all up weight :
7.4. Seat capacity :

7.5. Normal cargo capacity :
7.6. If solely used as cargo aircraft, indicate
maximum cargo capacity :
7.7. ACN :
7.8. Maximum Landing and Take-off run:
7.9. Present Registration
7.10 Total Aeroplane/Helicopter Time (hours) :
7.11 Date of manufacture :
7.12 Total Aircraft/Helicopter Landings:
7.13 Arrangement for maintenance and inspection
of aircraft and associated equipment.
8. Type of operation
8.1 Category : □ A1 □ A2 □ B1 □ B2 □ C1 □ C2
8.2 Proposed route/place of operation :
8.3 Nature of service : passenger/cargo/mail
8.4 Type of operation : scheduled/non-scheduled
9. A copy of the lease/purchase agreement should be enclosed in case of

having the aircraft.
10. Detailed description of how the applicant intends to show compliance

with each provision of the applicable Civil Aviation Rules, relevant
ANOs.
11. Feasibility study report and plan indicating the trend of traffic and load
factor that would be economically viable commensurate with the
proposed operation as outlined in IS I.I 11:
12. Proposed date of operation:
13. Detail proposal to maintain security, safety of aircraft, maintenance of

aircraft, ground handling of passengers, cargo, aircraft (as applicable) at
the base and out station which would include ramp operation, passenger
services, baggage services, cabin services, cargo service, weight &
balance control, ground support and fuel services, arrangement for
training of crew, maintenance personnel and ground personnel:
14. Enclose a non-judicial stamp (as applicable) with a declaration that no

part of loan, to be taken based on the NOC to be issued by CAAB, shall
be utilized/expended for business or any purpose other than the
establishment of the proposed airline.
15. Enclose TAX and BIN Certificate.
16. Enclose certificate of incorporation.
17. Enclose Schedule X Form issued by RJSC (if applicable).
18. Enclose a statement of the Accountable Manager confirming that the

technical documents are evaluated by the competent personnel and
ensured that management personnel meet the minimum qualification &
experience requirements of CAAB.
19. Particulars of the payment of requisite fess including VAT & TAX for
the processing of the application of NOC in respect of Civil Aviation
Authority of Bangladesh.
SIGNATURE, NAME & DESIGNATION OF APPLICANT
DECLARATION
I, do hereby declare that the proposed operation, if permitted, will be

conducted in accordance with Civil Aviation Act 2017, Civil Aviation Rules, Air
Navigation Orders and any other directive issued by the Civil Aviation Authority,
Bangladesh from time to time.
SIGNATURE, NAME & DESIGNATION OF APPLICANT
Note: 1) CAAB reserves the right to reject or cancel any application for NOC and/or
AOC without assigning any reason.
2) Mailing Address: The Chairman, Civil Aviation Authority, Bangladesh

Headquarters, Kurmitola, Dhaka-1229.
APPENDIX-B
SCHEDULE OF EVENTS
PART A – Details of Applicant and Declaration

The Schedule of Events is a list of items, activities, programs, aircraft, and/or facility
acquisitions that an applicant must accomplish and make ready for CAAB inspection
before and during the certification or variation process. The Schedule of Events
includes best estimated date against each item, activity, program, aircraft, or facility
acquisitions which will be ready for audit/inspection. The Schedule of events also sets
milestones for accomplishment or submission of the listed items.
PART B – Details of the Organization*

Organization Name:
Trading Name:
Address:
Postal code: Telephone:

Email: Fax:
PART C – Details of Schedule of events

For Applicant Use Only
Events Proposed Date Revised Propose Date
(DD/MMM/YYYY) (DD/MMM/YYYY)
Applications
Application for Air Operator
1.1
Certificate and OPS SPEC
Application (including required
documents) for the approval of
following nominated post holders
for operations.
(a) Head of Flight Operations
(b) Head of Safety
(c) Head of Training
(d) Head of Technical (Operations)
1.2 (e) Head of Cabin Safety
(if applicable)
(f) Head of Ground Operations/
Handling (if applicable)
(g) Head of Dangerous Goods
Handling (if applicable)
(h) Head of Airlines Security
(i) Head of Safety Management
System

Application package for CAMO
1.3
Certificate
following nominated post holders
for CAMO:
1.4 (a) Head of Engineering of
CAMO
(b) Head of Quality Assurance
(c) Airworthiness Review Staff
(if applicable)
Application package for Part-145
1.5
Certificate (if applicable)
nominated post holders for AMO/
1.6 Part-145 (if applicable).
(a) Head of Maintenance of Part-
145
(b) Head of Quality Assurance
Application package for license as
1.7 Ground Handling Service Provider
(GHSP)
Application package for issue/
1.8 validation/ acceptance of aircraft
type certificate (if applicable)
Application package for NOC to
1.9 import aircraft (purchase/dry/wet)
in Bangladesh
Application package for
1.10 authorization in respect of wet
leased aircraft (if applicable)
Certificate of Registration in
1.11
respect of aircraft to be registered
in Bangladesh.
Airworthiness Certificate and
Airworthiness Review Certificate
1.12
(as applicable) in respect of
aircraft to be registered in
Bangladesh.

Application package for approval
1.13 of operational training facility (if
applicable)
Application package for approval
1.14 of maintenance training facility (if
applicable)
Documents
2.1 Submission of Compliance
Checklist
2.2 Business operations plan
2.3 Aircraft lease agreement and/or
ownership papers as applicable
2.4 Sub-contract agreement for
continuous Airworthiness
functions (if applicable)
2.5 Contract/Sub-contract agreement
for AMO/part of activities (if
applicable)
2.6 Agreement on hangar facilities
2.7 Contracts agreements on GHSP (if
applicable)
2.8 Contracts agreement/papers on
training of operator’s personnel
2.9 Draft passenger briefing cards
2.10 Draft Aircraft Technical Log
2.11 Training plan for CAAB
nominated inspectors (in case of
new aircraft type)
2.12 Plan for inspection at the principal
place of Business
place of operations
place of maintenance
2.15 Plan for inspection at the station’s
facility (AOC, Ops, Maintenance
etc.)
2.16 Plan for inspection of ground
handling facilities
2.17 Plan for aircraft inspection for
Airworthiness Certificate and
Airworthiness Review Certificate

2.18 Plan for readiness of personnel
training (Flight Crew)
training (Cabin Crew)
training (Flight Operation Officer/
Flight Dispatcher)
training (Passenger’s handling)
training (Ground operations)
training (CAMO personnel)
training (AMO personnel) (if
applicable)
2.25 Plan for readiness for Emergency
Evacuation Demonstration
2.26 Plan for readiness for Ditching
Demonstration
2.27 Plan for readiness for Aircraft
Conformity Inspection
2.28 Plan for readiness for
Demonstration Flight Evaluation
2.29 Any other documents as deemed
necessary by CAAB
Manuals
3.1 Operation Manual Part-A (General)
Operation Manual Part-B
3.2
(Aircraft operating information)
Operation Manual Part-C
3.3
(Routes and Aerodromes)
3.4 Operation Manual Part-D (Training)
3.5 Aircraft Flight Manual
3.6 Flight Crew Operating Manual
3.7 Master Minimum Equipment List
3.8 Minimum Equipment List
3.9 Weight & Balance Manual
3.10 Cabin Safety Manual (if applicable)
Dangerous Goods Manual (if
3.11
applicable)

3.12 Security Manual
Ground Operations Manual (as
3.13
applicable)
Flight Operations Officer or
3.14
Dispatcher Manual
3.15 SMS Manual
3.16 CAME
Maintenance Review Board
3.17
Report or equivalent
Maintenance Planning Document
3.18
or equivalent
3.19 Aircraft Maintenance Program
Reliability Program Manual
3.20
(if applicable)
Aircraft/Engine/Propeller
3.21
Maintenance Manual
3.22 Wiring Diagram Manual
3.23 Structural Repair Manual
3.24 Illustrated Parts Catalogue
3.25 MOE (if applicable)
Company policy manual on
3.26
recruitment, promotion etc.
Commercial Flight
Date of first commercial air transport
flight
PART D – Declaration of Applicant

The undersigned declares that the information given in this application package is true
in every respect. I have fully reviewed all submission instructions and have submitted
all of the necessary documents for my application to be considered.
Name of
Signature of
Accountable
Accountable Manager:
Manager:
Date of Submission:
Designation:
(DD/MMM/YYYY)
PART E – For CAAB Use Only

Receipt by:
Signature:
Designation:
Date of receipt:
(DD/MMM/YYYY)
Remarks
SUBMISSION INSTRUCTIONS:
1. The schedule of events is applicable to dealing with the anticipated

timescales for the certification and variation approval process.
2. The applicant's ability to plan and carry out a realistic schedule of

events will be a major factor in determining the applicant's fitness to
hold a certificate. The schedule of events shall be logical and sequential
manner along with the target date of events.
3. Failure to accomplish an item or event in a satisfactory manner or in

accordance with the schedule of events could delay the certification. If
at any time during the certification process the operator finds it
necessary to revise the schedule of events, the CAAB should be notified
as soon as practical.
4. All items shall be completed. If any item is not applicable to this

certification, please fill in as "N/A" in that column.
5. All plan shall be comprehensive along with starting and ending date of
any particular activities.
6. Entire AOC certification activities shall be accomplished step by step as

per Appendix-D of ANO (AOC). Action date shall have to propose in
such a manner so that each of the phases can be accomplished
sequentially one after another as outlined in ANO (AOC) Appendix-D.
For instance: Document evaluation phase must be accomplished before
commencing of Audit/Inspection Phase.
APPENDIX-C
FORMAL APPLICATION FORM
APPLICATION FOR [(√) (as applicable)]
Please check appropriate items
AOC Initial Issue Inclusion of Aircraft/Specific Approval/

Change in AOC/OPS SPEC
AOC Renewal
New Route/ New Operating Base/Station
1. Name, mailing address, 2. Address of principal base where the

contact number and email operations will be conducted:
of the company/ DBA:
3. Proposed startup date

(For AOC Issue/ New operation/New Station):
AOC expiry on
(For renewal):
4. NOC issue date (For AOC issue):
5. Particulars of directors/shareholders (in case of AOC issue/renewal) (additional
page may be used)
Name Designation Address Telephone Nationality Percentage of
& Email ownership
6. Particulars of AOC post holders (in case of AOC issue/renewal)

Personnel Name & Designation Contact Number & Email
CEO/MD
(Accountable Manager)
Head of Flight Operation
Head of Safety
Head of Training
Head of Technical
(operations)
Head of Cabin Safety (if
applicable)
Head of Ground
Operations/Handling
Head of Dangerous
Goods handling (if
applicable)
Head of Security
Head of Safety
Management System
Head of Engineering,
CAMO
Head of Quality
Assurance
Airworthiness Review
Staff (if applicable)
Head of Maintenance
(Part-145) (if applicable)
Other member(s) of
senior management as
appropriate to individual
AOC Holder
7. Proposed type of operation 8. Category of AOC applied
Schedule Passenger & Cargo A1 A2 B1 B2
Non-schedule All Cargo or Mail

C1 C2
Others (please specify in separate page)
9. Specific operation approval requested for: (in case of AOC initial issue or for
inclusion of any specific approval in the OPS SPEC)
Dangerous Goods. EDTO PBN Operations
Low visibility operations RVSM. EFB

Approach and landing Take-off Others______________
Ref: ANO(OPS) Part-SPA
10. Aircraft Maintenance Facilities
Own Contracted (Name & address of AMO)
11. Ground Handling Service Provider (GHSP) Facilities
Own Contracted (Name & address of GHSP)
12. Aircraft data (separate page may be used)

Sl Numbers and types of Number of passenger seats (by class) or cargo
aircraft (by Type, Reg. payload capacity
Marks, MSN)
13. Scheduled flight operations destination/station (separate page may be used) (in case of
AOC issue/renewal)
Sl Name of the Type, Reg. Marks, MSN of Station facility
destination/station the aircraft operating inspected by CAAB?
Yes No
14. Proposed destination/station (separate page may be used) (in case of new destination to
be included in the OPS SPECS)
Sl Type, Reg. Marks, Name of the Proposed station
MSN of the aircraft to destination/station inspection date
be operated
15. Particulars of Aircraft Leasing Operations (if applicable)

Operational lease arrangement:
Lessor (Name of the airline):
Lessee (Name of the airline):
Date of leasing agreement:
Aircraft type under leasing operations:
List the aerodrome and location under leasing operations:
16. Other applications to be attached herewith (In case of initial application for AOC)
(a) Application package for CAMO approval. Yes No
(b) Application package for AMO approval (if applicable). Yes No
(c) Application package for the GHSP License (if applicable). Yes No
(d) Application packages for the approval of all nominated Yes No

post holders of the operator (operation, CAMO and AMO).
(e) Application package for Aircraft Type Acceptance. Yes No

(in case of new aircraft type to Bangladesh)
(f) Application package for NOC in respect of the aircraft to Yes No

be Imported.
(g) Application package for authorization in respect of wet Yes No

leased aircraft (if applicable).
(h) Application package for Certificate of Registration of Aircraft. Yes No
(i) Application package for Airworthiness Certificate and ARC. Yes No

17. Manual/Documents to be attached herewith (in case of initial application for
AOC or any revision/amendment of the document(s) necessary for the purpose of
application)
Manuals/Documents/Forms Submitted?
Compliance Checklists along with the statement  Yes  No
Company Operations Manual (Part- A, B, C & D)  Yes  No
Cabin Safety Manual (For passenger carrying airlines)  Yes  No
Dangerous Goods Manual  Yes  No
Ground Handling Manual  Yes  No
Safety Management System (SMS) Manual  Yes  No
Security Manual  Yes  No
Flight Dispatch Manual  Yes  No
Flight Manual  Yes  No
Minimum Equipment List (MEL)  Yes  No
Master Minimum Equipment List (MMEL)  Yes  No
Continuing Airworthiness Management Exposition (CAME)  Yes  No
Maintenance Organization Exposition (MOE) (if applicable)  Yes  No

Aircraft Maintenance Program (AMP)  Yes  No
Maintenance Review Board Report (MRBR) or Equivalent  Yes  No
Maintenance Planning Document (MPD) or Equivalent  Yes  No
Wiring Diagram  Yes  No
Maintenance Manual  Yes  No
Structural Repair Manual (SRM) or Equivalent  Yes  No
Illustrated Parts Catalogue  Yes  No
Appendix-Q with proper information (in case the application  Yes  No
is made for inclusion of an aircraft in OPS SPEC)
Compliance Checklist in connection with ANO (OPS) Part-  Yes  No
SPA (in case the application is made for inclusion of specific
approval in OPS SPEC)
18. Filled in forms to be included (in case of AOC renewal)
Particulars About Aircraft (Form: AOC-1(a) )  Yes  No
Particulars About Engines and Propellers (Form: AOC-1(b))  Yes  No
Details of Station Facilities and Routes Flown (Form: AOC-2)  Yes  No
Status of Technical Manuals/Documents (Form: AOC-3)  Yes  No
Capacity Utilized in the Particular Sector (Form AOC-4)  Yes  No
Financial data (Form AOC-5, Part-1, 2 & 3)  Yes  No
19. AOC application fees (Non-refundable Bank Draft in favour of Chairman, CAAB)
Amount
(Fees + VAT & TAX)
Payment Details
(B/D No. Bank Name,
Bank Address etc.)
20. Applicant Declaration
I, do hereby declare that, information given in this form is true in every respect and
that I shall comply with all the necessary requirements as stated in Civil Aviation Act
2017, Civil Aviation Rules, Air Navigation Orders and any other directives issued by
the Civil Aviation Authority of Bangladesh from time to time. I, further declare that,
all the documents submitted in support of this application are legitimate in every
respect. I, hereby apply for the grant/renewal of an Air Operator Certificate (AOC) or
inclusion of aircraft/changes in ops specs or authorization of new route/ new operating
base/station.
Name and Signature of the Accountable Manager Date:
Note:
1. Civil Aviation Authority of Bangladesh reserves the right to cancel any application.
2. Mailing Address: Chairman, Civil Aviation Authority of Bangladesh, Headquarters,
Kurmitola, Dhaka-1229, Bangladesh.
APPENDIX – D
CERTIFICATION FLOW CHART
Letter of Intent
Initial Meeting
with CAAB
Application
for NOC
Modify Assessment of Reject

Documents Application Application
and Resubmit
Issuance of NOC Sequence of

Events
Formal Existing AOC

Application Holder
(Renewal)
Modify Reject Due to

Document
Documents Noncompliance
Evaluation
and Resubmit
Inspection &
Demonstration
Issuance of AOC
PRE-APPLICATION PHASE
Initial Enquiry
Initial Meeting with CAAB

to Provide Information and
Requirements
CAAB Provides ANO and

Forms
Stop Progress Application for NOC
No
Yes CAAB Reviews Confirm Existence
Resubmit Application and of the Organization
Submitted Documents
Inform Applicant Conduct a Pre-audit at the

the Reason Organization
No Yes Issue NOC and

Acceptable Receive Sequence of
Events
FORMAL APPLICATION PHASE
Applicant submits formal

application with required
Stop documents and Manuals
No
Yes CAAB team performs

Resubmit
cursory review of the
submission
No
Inform applicant of the Acceptable
reason
Yes
Schedule and conduct

formal application meeting
- Review with applicant all

No Yes
submission
- Resolve discrepancies and
Correct? open questions
- Review forthcoming
certification process in detail
- Discuss impact of not
meeting schedule of events
Inform applicant of the

No Acceptable?
reason
Yes
Proceed to Next Phase

DOCUMENT EVALUATION PHASE
Certification team reviews

applicant’s documents and
manuals for compliance and
approval
Formal Application
Stop progress Draft of Ops Spec
Required Manuals
Statement of Compliance/
No
Compliance Checklists
Training and Qualification
Leasing & contract agreement
Corrective
Inform applicant of No
Acceptable
the reason
Yes

DEMONSTRATION & INSPECTION PHASE
Certification team evaluates

applicant’s demonstration of
compliance
Evaluate:
- Organization &
Stop progress
Administration
- Ground Operation
No - Flight Operation
Yes - Evaluate Training
Corrective - CAMO & AMO
- Record Keeping
- Etc
Inform applicant of No
Acceptable
the reason
Yes

CERTIFICATION PHASE
Ensure that all requirements for

certification are met and determined that
Stop progress the applicant is competent in fulfilling
all responsibilities on the proposed
operation
No
Yes CAAB is satisfied that applicant has the
Resubmit financial resources to conduct its
proposed operations
Certification team leader to provide

report with recommendation on
issuance/deniel of an AOC to CAAB
Inform applicant of the

No Issuance?
reason
Yes
Complete and distribute certification and

all other relevant reports to applicant and
CAAB
Establish post certification plan
End
APPENDIX-E
CHECKLISTS/FORMS ASSOCIATED WITH THE APPLICATION FOR

RENEWAL OF AN AIR OPERATOR CERTIFICATE
1. Particulars About Aircraft Available in the Fleet (Required to complete the

Form: AOC-1(a))
2. Particulars About Engines and Propellers installed with the Aircraft

Available in the Fleet (Required to complete the Form: AOC-1(b))
3. Details of Station Facilities and Routes Flown (Required to complete the

Form: AOC-2)
4. Status of Technical Manuals/Documents (Required to complete the Form:

AOC-3)
5. Capacity Utilized in the Particular Sector (Required to complete the Form

AOC-4)
6. Financial Data (Part-1, Part-2 & Part-3) of the airline (Required to complete
the Form AOC-5 and attach a Duly completed certified copy of Annual
Report/Final Accounts/Balance Sheet and Loss & Profit Account)
7. Any other information;-
Date:- Name & Signature of Accountable Manager of the Airline & Stamp
FORM: AOC-1(a)
PARTICULARS ABOUT AIRCRAFT AVAILABLE IN THE FLEET
Aircraft Type Registration Basic Date & Number Type of Validity of Capacity of
and Year of Number & Weight Method of of hours Engines C of A/ Passengers,
the Serial of aircraft acquisition flown to ARC Cargo and
Manufacture Number (kg) date others
Form: AOC -1(b)
PARTICULARS ABOUT ENGINES AND PROPELLERS INSTALLED WITH THE

AIRCRAFT AVAILABLE IN THE FLEET
1.Engines
Type Model Serial Number Hours/Cycles
2.Propeller
Type Model Serial Number Hours/Cycles

FORM: AOC-2
DETAILS OF STATION FACILITY AND ROUTES FLOWN
Station CAAB Station Type of Frequency Contact Name of the

Name/Airport Approval Opening Aircraft of flight person of contracted
Name Reference Date operating per week the organization
Address & in respect of to the Station (s) at the
Sector the station station with station and
Phone No list of the
and Email services
ID provided
FORM: AOC-3
STATUS OF THE TECHNICAL DOCUMENTS
Name of Manual/Document Date of Date of Language in Whether a copy

initial last which the has been given
issue revision documents to CAAB (if so
are written specify the date)
Type Certificate and TCDS
Flight Manual
FCOM or equivalent
MMEL or equivalent
Wiring Manual
Maintenance Review Board
Report (MRBR) or equivalent
Maintenance Planning
Documents (MPD) or equivalent
Maintenance Manual
Overhaul Manual
Repair Manual
Illustrated parts catalogue (IPC)
Operating Manual
Operations Manual
Training Manuals
Minimum Equipment List (MEL)
SMS Manual
Cabin Crew Member Manual (if
applicable)
Dangerous Goods Manual
Security Manual
Continuing Airworthiness
Management Exposition
(CAME)
Maintenance Organization
Exposition (MOE) (if applicable)
Minimum Equipment List
Aircraft Maintenance Program
(AMP)
ASN
FORM: AOC-4
CAPACITY UTILIZED IN THE PARTICULAR SECTOR
Sector Capacity provided Capacity utilized Date of

Pax. Cargo Pax. Cargo Mail Commencement
Year Ended: …………………………….

Currency:-
Airline:- …………………………..
The published Annual Report of the Airline should be forwarded if possible, with
this reporting form
FORM: AOC-5
FINANCIAL DATA
PART 1 – PROFIT AND LOSS STATEMENT

AMOUNTS
DESCRIPTION SUB MAIN A/C’S
ACCOUNTS & RESULTS
1. Scheduled services (total)…
1.1 Passenger…
1.2 Excess baggage…
1.3 Freight, express and diplomatic bags…
1.4 Mail……….
2. Non-Scheduled flights (total)………

2.1 Passenger & excess baggage……….
2.2 Freight (including express and diplomatic
REVENUES
bags) and mail…
3. Incidental revenues (total)…………

3.1 Air transportation activities (gross) ……….
3.2 Other incidental revenues (net)….
4. TOTAL OPERATING
REVENUES……………………….
5. Flight operations (total)…………….

5.1 Flight crew salaries and expenses………
5.2 Aircraft fuel and oil…………..
5.3 Flight equipment Insurance and uninsured
loss………..
5.4 Rental of flight equipment…………..
EXPENSES
5.5 Flight crew training (when not amortized)-

5.6 Other flight expenses …………….
6.Maintenance and Overhaul…………………
7. Depreciation and Amortization (total)…
7.1 Normal depreciation of flight equipment…
7.2 Normal depreciation of ground property and
equipment….
7.3 Extra depreciation (in excess of cost)……..
7.4 Amortization of development and pre-
operating costs…..
7.5 Flight crew training (when amortized)……
8. User charges and station expenses (total)..

EXPENSES
8.1 Landing and associated airport charges…

8.2 Route facility charges…………
8.3 Station expenses……..
9.Passenger Services...
10. Ticketing, sales and promotion………

11. General and administration………..
12. Other operating expenses…….
TOTAL OPERATING EXPENSES…
14. OPERATING RESULTS………

15. Retirement of property and equipment…
16. Interest……..
17. Payments from public funds not allocated

NON-OPERATING
elsewhere (total)……
17.1 Direct subsidies……
17.2 Other payments……..
18. Affiliated companies…
19. Other non-operating items……..
20. NON-OPERATING ITEMS (balance)…

21. PROFIT OR LOSS (-) BEFORE
PROFIT/LOSS
INCOME TAXES…
22. Income taxes…….
23. PROFIT OR LOSS (-) AFTER INCOME

TAXES…
Remarks, Part 1 (include description of any unavoidable deviations from reporting
instructions)
FINANCIAL DATA
PART 2 – BALANCE SHEET
ASSETS AMOUNTS
SUB ACCOUNTS MAIN ACCOUNT
& TOTAL
1. Current assets………………………………………..
2. Equipment purchase funds…………………………..
3. Other special funds………………………………….
4. Flight equipment before depreciation……………….
4.1 Less: Reserve for depreciation………………
4.2 Flight equipment after depreciation
(item 4 minus item 4.1)
5. Ground property and equipment before depreciation..
5.1 Less: Reserve for depreciation…………………
5.2 Ground property and equipment after depreciation
(item 5 minus item 5.1)
6. Land…………………………………………………
7. Investments in affiliated companies………………
8. Deferred charges (total)
8.1 Development and pre-operating costs…………….
8.2 Other deferred………………………………………
9. Intangible assets…………………………………
10. Other assets………………………………………
11. TOTAL ASSETS (equal to item 24 below)
LIABILITIES
12. Current liabilities (Other than reported in item 13). ……

13. Unearned transportation revenues…………………….
14. Deferred credits………………………………………….
15. Operating reserves……………………………………….
16. Self-insurance reserves…………………………………..
17. Other reserves (specify)………………………………
18. Advance from affiliated companies……………………..
19. Other liabilities…………………………………………..
20. Long-term debt………………………….……………..
21. Capital stock………………………….…………………..
22. Capital surplus…………………………………………...
23. Net balance of unappropriated retained earnings
(identical to item 6 of part 3 below, “ Statement of Retained
Earnings”……………………………………………………..
24. TOTAL LIABILITIES (equal to item 11 above.)…………
FINANCIAL DATA
PART 3 – STATEMENT OF RETAINED EARNINGS
DESCRIPTION SUB- MAIN

ACCOUNTS ACCOUNTS
AND RESULTS
1. Net balance of unappropriated retained
earnings for previous years, as shown in item 6
of last Year’s Statement of Retained Earnings..
2. Adjustments to previous years retained
earnings (total)……………
2.1 Transfer to reserves……………………
2.2 Amount paid as bonus, dividends, etc….....
2.3 Other (Specify)………………………
2.4 Other (Specify)………………………
3. Profit or loss (-) after income taxes for this
year (as shown in item 23 of part 1, Profit and
loss statement……..
4. Appropriations (total –specify items below).
4.1 (_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _) ….…
4.2 ( _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _)….…
4.3 (_ __ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _) ……
5. Dividends…………………...…………
6. Net balance or unappropriated retained
earnings for the current and previous years
(same as item 23 of part 2 above)…………
Remarks, Part 2 and 3 (include description of any unavoidable deviations from

reporting instructions)
APPENDIX-Q
PROCEDURE FOR ACQUISITION OF AIRCRAFT

(NEW TYPE/EXISTING TYPE) TO AOC HOLDER’S FLEET
GENERAL:
The addition of a new aircraft type or existing type of aircraft to a certificated

operator's fleet requires many of the same inspections, reviews, demonstrations,
authorizations, and approvals by the CAAB as were required for the original
issuance of an AOC. The operator may not commence revenue operations with
the aircraft until all of the following provisions are accomplished:
1. TYPE APPROVAL/ACCEPTANCE OF THE AIRCRAFT
At least 5 months prior to the proposed introduction of the new aircraft type to
revenue operations, the operator must submit the documents related to type
approval/acceptance of the aircraft as per the requirements of ANO (AOC) on
aircraft design standard and certification (if applicable)
2. DOCUMENT REVIEW:
An air operator shall submit the following documents or their equivalents for
review and approval as required in accordance with the timeline mentioned in
Appendix-R:
• A revised or updated Operations Manual (OM) which incorporates

general information, guidance, and instructions pertaining to the
aircraft type, and reflects the current operating environment of the
airline.
• An Aircraft Operating Manual (AOM/AFM) for the aircraft type

either developed specifically by the airline or adopted directly from
the manufacturer, which contains information on aircraft systems,
limitations, performance, and normal and abnormal operating
procedures for the airplane.
• A Minimum Equipment List (MEL) for the aircraft type which reflects
the Master Minimum Equipment List approved by the state of
manufacture, and is tailored to the specific airplane model and
operating environment of the airline. This document requires signature
approval by the CAAB.
• A Configuration Deviation List for the aircraft type which contains

information regarding flight with missing aircraft components.
• All normal, abnormal, and emergency checklists for the aircraft type,
including abbreviated checklists for use in the cockpit. These
checklists must be approved by CAAB.
• Passenger briefing cards in English and Bengali.
• A revised or updated CAME, MOE, AMP.
• CAME, MOE, AMP for the aircraft type must be submitted to and
approved by the Airworthiness Section.
• A revised Cabin Crew Manual or other suitable reference for cabin

crew concerning the configuration of the aircraft type, location and
operation of installed cabin equipment, and duties and responsibilities
during normal and abnormal operations.
• Weight and balance information and procedures.
• Airport Analysis charts or equivalent reference material for use by

aircrew for determining maximum gross takeoff and landing weights
for specific airports and runways; taking into account obstacle
clearance, runway length and slope, aircraft configuration, and
current meteorological conditions.
• Written training programs for cockpit and cabin crew members and
flight dispatchers/flight operations officers.
3. DEMONSTRATION:
The following demonstrations must be successfully completed by the operator for

the aircraft type as per the requirements outlined in section: 1.2.3.9 and 1.2.3.10
of ANO (AOC):
• Emergency evacuation and ditching drills should be conducted to

demonstrate the ability of the cabin crew to safely evacuate passengers
and utilize aircraft emergency equipment.
• Prior to the first revenue flight, demonstration flights, as required by

CAAB, should be conducted which demonstrate the ability of the
airline to safely operate the new aircraft type on a day to day basis.
The airline should submit a proposed demonstration flight plan which
contains the number of flights, dates, crew composition, and
destinations.
4. INSPECTIONS:
In addition to the manuals review, approval and demonstrations outlined above ,

CAAB will conduct the following inspections to ensure that the operator is fully
prepared to operate the new aircraft type:
• Each transit or line station must inspected by the inspectors in

AOC Cell and any other inspectors of FSR (as applicable) to ensure
that ground personnel are adequately trained to support the new
aircraft type and that support equipment and facilities are adequate for
the operation. Transit stations must be inspected during demonstration
flights or as separate events prior to the first revenue flight as required
by ANO (AOC) section 1.1.17
• The Dispatch/Operational Control center should be inspected to

ensure adequacy of flight planning, briefing, and record-keeping
associated with the new aircraft type.
5. REVISED OPERATIONS SPECIFICATIONS:
Applicable part of the Operations Specifications must be amended as required to

reflect the addition of the new aircraft. Issuance of the revised Operations
Specifications to the operator represents formal approval for the operator to
commence revenue operations with the new aircraft type.
6. OTHERS:
All crewmembers must receive the full range of technical training before
operations commence. All crewmembers should receive training on duties during
emergencies and on operation of emergency equipment installed on the aircraft.
Flight attendants should receive hands-on training in door operation and
deployment of escape slides, if applicable. Training records for all crew members
should be verified.
APPENDIX-Q
CHECKLIST FOR INCLUSION OF AN AIRCRAFT IN AN OPS SPECS
Name of the AOC Make and model of the

and AOC No: aircraft to be included:
Validity of the MSN of the aircraft to
AOC: be included:
S/N SUBJECT CAAB’s Reference & SAT/ Signature

Action Signature of UN-SAT of the
Office the concerned or N/A concerned
post holder of (For inspector
the operator CAAB’s
Use only)
1. APPLICATION PHASE
Operator shall submit the
application and applicable AOC,
documents as per Appendix-C for Ops &
inclusion of an aircraft addressing AW
the Chairman, with an attention to
Member (Flight Standard &
Regulations).
a. Coordination meeting between

CAAB and Operator is required.
b. Review organization, staffing
and administration of the operator AOC,
to the effect of proposed inclusion Ops &
of aircraft. AW
c. Review Support Services
required for the new aircraft and
CAAB facilities available to cater
the need.
2. TYPE ACCEPTANCE OF THE AIRCRAFT (In case of new aircraft type

to Bangladesh)
a. The operator shall submit the AOC &
documents related to type AW
approval/acceptance of the aircraft
as per ANO (AW) Part-21
(if applicable)
b. Type certificate has been AOC &
accepted by CAAB. AW
c. Has the operator made an AOC,
arrangement for getting up to date AW &
technical documents from the Ops
manufacturer?
3. DOCUMENT REVIEW (as applicable)
The operator shall submit the
following documents or their
equivalents for review and
approval as required:
a. A revised or updated Operations Ops
Manual (OM) which incorporates
general information, guidance, and
instructions pertaining to the new
aircraft type, and reflects the
current operating environment of
the airline.
b. An Aircraft Operating Manual Ops
(AOM/AFM) for the aircraft type
either developed specifically by
the airline or adopted directly
from the manufacturer, which AW
contains information on aircraft
systems, limitations, performance,
and normal and abnormal
operating procedures for the
airplane.
c. CAME as per ANO (AW) AW
Part-M
d. A Minimum Equipment List Ops

(MEL) for the aircraft type which
reflects the Master Minimum
Equipment List or equivalent
approved by the state of AW
manufacture, and is tailored to the
specific airplane model and
operating environment of the
airline. This document requires
signature and approval by the
CAAB.
e. A Configuration Deviation List Ops
for the new aircraft type which AW
contains information regarding
flight with missing aircraft
components.
f. Aircraft Maintenance Program AW
(AMP) as per ANO (AW) Part-M.
g. All normal, abnormal, and Ops
emergency checklists for the new
aircraft type, including
abbreviated checklists for use in
the cockpit.
h. Passenger briefing cards in Ops
English and other appropriate
languages.
i. A revised Cabin Crew/Safety Ops
Manual or other suitable reference
for Cabin Crew concerning the
configuration of the new aircraft
type, location and operation of
installed cabin equipment, and
duties and responsibilities during
normal and abnormal operations.
j. Ground Handling Manual as Ops
required by ANO on GHSP 2018
k. Weight and balance information Ops
and procedures.
l. DG Manual Ops
m. Airport Analysis charts or Ops

equivalent reference material for
use by aircrew for determining
maximum gross take off and
landing weights for specific
airports and runways; taking into
account obstacle clearance,
runway length and slope, aircraft
configuration, and current
meteorological conditions.
n. Written training programs for Ops
cockpit and cabin crew members
and flight dispatchers/ flight
operations officers.
4. DEMONSTRATIONS.
The following demonstrations
must be successfully completed by
the operator for the new aircraft
type:
a. Emergency evacuation and Ops
ditching drills should be
conducted to demonstrate the
ability of the cabin crew to safely
evacuate passengers and utilize
aircraft emergency equipment.
b. Prior to the first revenue flight, Ops
demonstration flights should be
conducted which demonstrate the
ability of the airline to safely
operate the new aircraft type on a
day-to-day basis. The airline
should submit a proposed
demonstration flight plan [as
required by CAAB as per ANO
(AOC) section: 1.2.3.10] which
contains the number of flights,
dates, crew composition, and
destinations.
5. INSPECTIONS.
In addition to the manual Ops
inspections and approvals outlined
in paragraph-1above, the CAAB
must conduct the following
inspections to ensure that the
operator is fully prepared to
operate the new aircraft type:
a. Inspections of each transit or AOC
line station must be conducted to Ops
ensure that ground personnel are
adequately trained to support the AW
new aircraft type and that support
equipment and facilities are
adequate for the operation. Transit
stations may be inspected during
demonstration flight flights or as
separate events prior to the first
revenue flight.
b. The Dispatch/Operational Ops
Control center should be inspected
to ensure adequacy of flight
planning, briefing, and record-
keeping associated with the new
aircraft type.
6. TRAINING.
A. Operations
a. All crewmembers must receive Ops
the full range of technical
training before operations
commence.
b. All crew members should
receive training on duties during
emergencies and on operation of
emergency equipment installed
on the aircraft.
c. Flight attendants should receive

hands-on training in door
operation and deployment of
escape slides, if applicable.
d. Training records for all crew
members should be verified.
e. Dangerous Goods Manuals
and Training verified.
f. Security Manuals and Training
verified.
g. Flight Dispatcher’s manual
and Training Verified
B. Simulator Training
a. Simulator is to be validated by Ops
CAAB prior to training.
Simulator specifications and
existing approvals are to be
submitted to CAAB prior to
evaluation visit.
b. Technical specifications and
drawings showing differences
between simulator and the
actual aircraft to be submitted
to CAAB.
c. Simulator training curriculum
to be reviewed by CAAB.
d. Approval Certificate to be
issued by CAAB.
C. Maintenance
a. Arrangement of Type training AW
for the Maintenance personnel
including instructors etc.
b. Training for maintenance
personnel required for special
operation.
c. Are the Airworthiness
inspectors of CAAB trained on
the type of aircraft?
D GROUND TRG INSTRUCTORS, TRAINING CAPTAINS AND

APPROVED EXAMINERS
a. List of names to be submitted. Ops
b. Resumes to be submitted
c. Verification by local authority
on the appointment, experience
and qualifications.
d. Security vetting approval.
e. Submit to CAAB at least 2
sets of technical questions and
answers.
f. AE to be validated by CAAB,
if required
7. MAINTENANCE PROGRAM {ANO (AW) Part-M to be complied}
The maintenance program for the AW
aircraft type must be submitted to
and approved by the
Airworthiness Division. Does the
maintenance program ensure the
followings:
- PDI/Daily check sheets are
compatible with the type of
aircraft;
Reliability program is defined
for the aircraft including the
system related to special
operations (RVSM, ETOPS etc.)
8. TYPE ENDORSEMENT FLIGHT TEST
a. Additional airborne exercises Ops
to be conducted, after simulator
training, need to be identified.
b. Draft Type Endorsement Flight
Test Form to be submitted to
CAAB for approval.
9. LICENCE VALIDATION FOR FOREIGN CREW
a. Validation for ferry flight. Ops
b. Validation for ops flights (C of Ops
T and IRT)
c. Security vetting of aircrews not Ops
covered under para 4 D.
d. Validation of foreign flight PEL
crews license and/or AMEs (if
applicable)
10. CONTRACTUAL ARRANGEMENTS

Are contractual arrangements in AOC &
place for engineering support AW
and maintenance duly approved/
accepted by CAAB?
Has the operator entered into a AOC
ground handling arrangement Ops
duly approved by CAAB?
11. Registration and Airworthiness of the Aircraft
a. Restricted C of R and AW
Restricted C of A is issued?
b. Certificate of Registration is
issued?
c. Certificate of Airworthiness
and ARC is issued as per ANO
(AW) Part-21 and Part-M
respectively?
d. Radio Station License
applicable to the aircraft
e. Noise Certificate issued/
validated
f. Insurance certificate(s) covering
- third party legal liability
- Hull insurance
- Crew/pax
12. Specific Approval [As Par ANO (Ops) Part-SPA]
RVSM AOC
PBN Ops/
Cat II/III AW
MNPS
ETOPS/EDTO
RNP-1
Low visibility operations
Approach and Landing Take-off
(All weather operation)
Carriage of Dangerous Goods Ops
13. Exemption (If any) AOC,
Ops
& AW
14. REVISED OPERATIONS SPECIFICATIONS.

Applicable parts of the AOC,
Operations Specifications must be Ops
amended as required to reflect the & AW
addition of the new aircraft type
or new aircraft. Issuance of the
revised Operations Specifications
to the operator represents formal
approval for the operator to
commence revenue operations
with the aircraft type.
15. Any other areas/points/issues in AOC,
connection with ANO (AOC) (as Ops
applicable). & AW
Declaration of the operator: I do hereby declare that the above particulars are true in
every respect.
Operator’s Accountable Manager Name and signature with date:
Recommendations for inclusion of the aircraft in the OPS SPECS of the AOC and
issue/revised the OPS SPEC:
CAAB Inspector’s Name, OPS AW AOC Cell

Designation & Signature with date:
APPENDIX-R
TIME LINE FOR COMPLETION OF MAJOR EVENTS FOR

INCLUSION OF A NEW AIRCRAFT TYPE IN AN OPS SPECS
S/n Events Starting Ending Action

period period office
1. Application for induction of aircraft into the D-120
fleet of the operator. AOC
Meeting with operator D-110 Cell
2. Application for type approval/ acceptance (in D-100
case of the aircraft type is not yet approved/ AOC Cell
accepted by CAAB) + AW
Type Approval/Acceptance D-70
3. Necessary training for AMEs & Airworthiness D-65
Inspectors
AW
Completion of training D-25
4. Necessary training for pilots & FOIs and D-65
cabin crews & CSIs Ops
Completion of training D-25
5. Submission of Manuals: OM, MEL, CAME, D-75
MOE, AMP, Training Manual, DG Manual,
AW +
GHM, Cabin Safety Manual, Security Manual,
Ops
etc. as applicable
Approval of Manuals D-55
6. Inspection of operators facilities (AMO + D-45
AOC
Operational) for the preparation of
Cell+ AW
accommodating the new aircraft
+ Ops
Approval of facility D-25
7. Application for NOC in respect of aircraft D-75 AOC
Issuance of NOC D-60 Cell
8. Application for Restricted C of R and Restricted D-50
C of A AW
Issuance of Restricted C of R and C of A D-40
9. Application for C of R, C of A and ARC D-30

AW
Issuance of C of R, C of A and ARC D-15
10. Application for nomination of inspectors to D-65
inspect operator’s station facilities (home and
abroad as applicable) AOC Cell
Approval for station facility
D-25
(home and abroad as applicable)
11. Application for Specific Approval D-50 AOC Cell
Approval of Specific Approval + Ops +
D-30
. AW
12. Application for Demonstration for emergency D-15 AOC Cell
evacuation & ditching + Ops +
Conduction of the Demonstration D-10 AW
13. Application for Demonstration Flight(s) D-15 AOC Cell
Conduction of the Demonstration + Ops +
D-10
AW
14. Application for amendment of OPS SPECS D-10
AOC Cell
Amendment of OPS SPECS D-05
1. D is the estimated first day of CAT operation with new type of

aircraft to be included in OPS/SPEC.
2. Starting and ending periods are approximate values to facilitate
coordination between CAAB & Operator.
TIME LINE FOR COMPLETION OF MAJOR EVENTS FOR

INCLUSION OF AN EXISTING AIRCRAFT TYPE IN AN OPS SPECS
S/n Events Starting Ending Action

period period office
1. Application for induction of aircraft into the fleet D-90
of the operator. AOC
Meeting with operator D-80 Cell
2. Submission of Manuals: OM, MEL, CAME, D-70
MOE, AMP, Training Manual, DG Manual,
AW +
GHM, Cabin Safety Manual, Security Manual,
Ops
etc. as applicable
Approval of Manuals D-55
3. Inspection of operators facilities (AMO + D-50
AOC
Operational) for the preparation of
Cell+ AW
accommodating the new aircraft
+ Ops
Approval of facility D-35
4. Application for NOC in respect of aircraft D-65 AOC
Issuance of NOC D-50 Cell
5. Application for Restricted C of R and Restricted C D-40
of A AW
Issuance of Restricted C of R and C of A D-35
6. Application for C of R, C of A and ARC D-25
AW
Issuance of C of R, C of A and ARC D-10
7. Application for nomination of inspectors to inspect D-45
operator’s station facilities
(home and abroad as applicable) AOC Cell
Approval for station facility (home and abroad as applicable) D-15
8. Application for Specific Approval D-40 AOC Cell
Approval of Specific Approval + Ops +
D-10
. AW
9. Application for amendment of OPS SPECS D-10
AOC Cell
Amendment of OPS SPECS D-05
1. D is the estimated first day of CAT operation with existing type of

aircraft to be included in OPS/SPEC.
2. Starting and ending periods are approximate values to facilitate
coordination between CAAB & Operator.
APPENDIX-T
APPLICATION FORM
Please check appropriate items [(√) as applicable)]
NOC TO IMPORT Purchase / Dry Lease-in
AIRCRAFT
APPLICATION FOR AUTHORIZATION Wet or Damp Lease-in
FOR WET OR DAMP Wet or Damp Lease-out
LEASE OPERATION
1. Name, mailing address,
contact number and
email of the operator/
DBA
2. AOC No (if applicable)
3. Category of AOC
(if applicable)
4. Proposed date of
operation of the aircraft
5. Proposed type of operation with the 6. Area of Operation
aircraft
Schedule Passenger & Cargo International Domestic
Non-schedule All Cargo or Mail
Others
7. Information regarding procurement of the aircraft (Tick or write as

applicable):
Outright Dry lease Dry lease cum Wet Lease Others (to be
purchase purchase agreement mentioned below)
Note: A copy of the agreement (draft or signed) to be enclosed. However, after the
CAAB’s evaluation of the application package, before processing for the Chairman’s
approval, a copy of the signed agreement to be submitted.
8. Information of the Lessor/Seller:
Lessor’s Name and Business address Nationality Immediate contact address

Tel: Cell:
E-mail:
8 (A). Information of the Lessee/Buyer:
Lessor’s Name and Business address Nationality Immediate contact address

Tel: Cell:
E-mail:
9. In case of lease agreement, the proposed duration of lease period:
From (date) To (date) Total period (in months)
10. Insurance responsibility of the Bangladeshi AOC holder during operation of

the aircraft:
Insurance Coverage Name of the party Maximum amount of

responsible liability
Hull and War risk (if any)
Passengers, mail, baggage, cargo etc.
Third Party liability
Any Other
Note: A copy of the Insurance Certificate is to be enclosed

All data shall be recent data i.e. must be no older than 30 days
from the date of application
11. Aircraft:
Type and Model: TAT:
as on (date):
Manufacturer: TAC:
as on (date):
MSN (Fuselage No.): MCTM:
*Date of Manufacture: Max. Passengers and/ cargo capacity:
*Age of the aircraft: *DSG/LOV/ESL (AGE/FH/FC) (Document to
be attached):
*Note (1): Refer to the requirements of ANO (AOC) on age restriction of an aircraft to
be imported in Bangladesh.
Note (2): Evidence on the date of manufacture (e.g. if mentioned on the C of R, Aircraft
Log book, Aircraft delivery document, any other official document etc.) to be enclosed.
12. Design standard of the aircraft:

*Design Standard TCDS No. issued by FAA or EASA: Remarks (if any)
*Note (1): Refer to the requirements of ANO (AOC) on aircraft design standard and
certification.
Note (2): A copy of the Type Certificate (in case of new aircraft) and TCDS is to be
attached.
13. Engine: (Release certificate from last shop visit to be attached)
Type and Model: No. of Engines:

Manufacturer: Power Rating:
Engine Position / Serial Number TSN / CSN TSO / CSO

Module name as on (date): as on (date):
Note: In case of modular engines the required information shall be enclosed on

separate page.
14. APU: (Release certificate from last shop visit to be attached)
Type, Model & Serial Number: Manufacturer:
15. Propeller / Rotor: (Release certificate from last shop visit to be attached)
Type and Model: Manufacturer:

Propeller Serial Number TSN / CSN TSO / CSO
Position as on (date): as on (date):
16. Landing Gears: (Release certificate from last shop visit to be attached)
Type and Model: Manufacture:

Position Serial Number TSN/CSN as on TSO/CSO as on
(date): (date):
17. Special performance certification:

Special performance Tick below against the Reference of Certification
appropriate authorization documents and issuing authority
IFR
RVSM
BRNAV
RNP
ETOPS/EDTO
ILS / AUTO LAND
MNPS
OTHERS (if any)
Note: (i) A copy of the current Operation Specification to be enclosed in support of
the Special Performance.
Note: (ii) Copy of the certification documents to be enclosed.
18. Aircraft equipment and instruments (cross out the ineligible equipment or
instruments)
Sl. Equipment / System No. of units or Manufacturer and Model or Part
No. Systems. number (as may be applicable)
18.1 ACAS I / ACAS II
18.2 FDR Type I / FDR Type
II / FDR IIA
18.3 CVR
18.4 EGPWS / GPWS
18.5 HF
18.6 VHF
18.7 SELCAL
18.8 Weather Radar
18.9 Attitude Indicator
(Artificial Horizon)
18.10 Heading Indicator
(Directional Gyro)
18.11 Flight Director Systems
(FMC / FMS / AHRS /
).
Note: Specific system
installed must be
mentioned.
18.12 Auto Pilot
18.13 Altimeter
18.14 Sensitive altimeter
(with counter drum
pointer or equivalent)
18.15 Stand by altimeter
18.16 INS / INU
18.17 Remote reading compass
18.18 Standby compass
18.19 APU
18.20 Automatic ELT
18.21 ELT (any type)
18.22 ELT (survival)
18.23 Life raft
18.24 Life jackets /
Floatation devices
18.25 Portable fire

extinguishers
18.26 Passenger seats
18.27 Flight crew seats
18.28 Cabin crew seats
18.29 First aid kits
18.30 Emergency medical kits
18.31 Emergency escape path
lightings
18.32 Galley
18.33 ULD containers (if any)
18.34 Toilets
18.35 Marking of break-in
points on fuselage
Note: If required, the information is to be provided in separate page.
19. Information regarding the current approved Maintenance Program (in

case of used aircraft):
AMP based on MRB report number and AMP based on the manufacturer MPD
Revision number issued on number and Revision number issued on
20. Information on Current Maintenance Check Cycles (in case of used aircraft)
Scheduled maintenance Check Interval (FH or/and Last performed on

Checks cycles Calendar Period as applicable) (date and TAT)
21. Operation and Maintenance history/status of the aircraft during last

12 months starting from current month to backward (for the period
to ) (in case of used aircraft).
Month and Year Hours Flown Type of Maint. Date and TAT at which the
during the Check Check was accomplished
month Accomplished
22. Information on last “C” check or equivalent major check (large aircraft) or
annual inspection (small aircraft only) performed (in case of used
aircraft): (Release certificate to be attached)
Date Type of Check performed FH operated Remaining FH

Check at/on and days elapsed and Days for
(DT/TAT/TAC) since the check the next same
check
23. Information on service life limited parts and compliance with the
MRB/MPD:
Current Name of the Approved life Last Installed Remaining Next due time
AMP LLP / TLW/ (LLP) or TLW or life or (DT/FH/
reference. SIP Tasks interval accomplished Time CYC)
Note (1): The required information is to be enclosed on separate page in any format
containing the above data which is to be certified by the current operator (in case
used aircraft only).
Note (2): At the time of delivery/acceptance of an used aircraft, the Bangladeshi

operator must ensure complete receipt (100%) of all maintenance and
historical documents/records (Serviceable Tags, Authorized Released Certificates
for traceability, installation documents etc.) of (i) LLPs and TLW Items or
Inspection from the Seller of the aircraft duly certified and sealed by the authorized
person(s) and also duly verified by the authorized and competent person(s) of the
Bangladeshi Operator and (ii) records of installed parts.
Note (3): In case of New aircraft, the Bangladeshi operator must ensure complete
receipt (100%) of complete list on installed structural parts containing industry
accepted data (parts name, part number, serial number, position installed, etc.),
maintenance and historical documents/records (Serviceable Tags, Authorized
Released Certificates for traceability, installation documents etc.) duly certified and
sealed by the authorized representative of the Manufacturer and also verified by the
authorized and competent person(s) of the Bangladeshi Operator.
Note (4): Head of QA and/or Head of Engineering/CAMO of the organization

shall submit a separate statement confirming on the compliance with
MRB/MPD or similar documents approved/issued by the authority of the
manufacturer of the aircraft and/or manufacturer.
24. Information on past accidents (if any) (in case of used aircraft):
Date Aircraft TAT Brief details of damage and repair
Note: If required, the information may be provided in separate page.
25. Information on AOC, CAMO and AMO (A copy of each to be submitted)

(in case of used aircraft):
Name, address and contact information of Name, address and contact information of
the AOC holder and AOC No. the CAMO and AMO responsible for the
aircraft
Note: A copy of the current AOC including OPS SPEC and Certificate of Approval
of the CAMO and AMO is to be enclosed.
26. Certificate of Registration (in case of used aircraft):

Current Regular C of R No. Issuing Authority
Note: A copy of the current valid certificate is to be enclosed.
27. Certificate of Airworthiness and Airworthiness Review Certificate (ARC)

(In case of new aircraft, Export Certificate of Airworthiness to be
submitted):
Valid C of A and ARC No. Issuing Authority
Note: A copy of the current valid certificate is to be enclosed.
28. Noise Certificate (in case of used aircraft):

Noise Certificate No. Issuing Authority
Note: A copy of the current valid certificate or equivalent document is to be enclosed.
29. Radio Station Operating License / Certificate (in case of used aircraft):
Radio station license no. Issuing Authority
Note: A copy of the current valid certificate or equivalent document is to be enclosed.
30. AD Status of the aircraft/Engine/Propeller/Appliances up to (date):
AD No. Subject in Applicability Initial Next Due Terminating action

and brief status Compliance (DT/TAT/ (Mod etc.)
Rev. No. (Yes / No / (DT/TAT/ TAC) (DT/TAT/TAC)
Repetitive) TAC)
Note: The required information is to be enclosed on similar or equivalent format

31. Modification & Repair Status:

MOD/REP Task Last Done Next Due Status
No. (Date/FH/FC)
Approval No Description (Date/FH/FC) (Open/Close)
Note: At least the information is to be enclosed on similar or equivalent format
32. Latest Weighing Report and Flight Test Schedule: (Required document to be
attached)
Last Weighing Report Last Flight Test Schedule
33. DECLARATION:
I do hereby declare that the above particulars are true in every respect, the
mentioned recent data are applicable within the preceding period of not more
than 30 (thirty) days from the date of this declaration and that nothing has been
concealed or withheld by me. I am well aware that in case, any submitted data
is found incorrect, then NOC/Authorization, if issued by the Chairman, is
liable to be withdrawn /suspended/ revoked/legal actioned by the Chairman. I
am committed to strictly comply with the conditions (if any) of
NOC/authorization, if issued by the CAAB. I do understand that in case of
registration of the aircraft in Bangladesh, I have to comply with the relevant
requirements of CAAB. The NOC/authorization shall not credit or relive from
any regulations of CAAB during issue of Certificate of Registration,
Airworthiness and Airworthiness Review Certificate. It is further stated that I
am familiar with the current Civil Aviation Act, Civil Aviation Rules and
relevant Air Navigation Orders and shall abide by them.
Signature
Name:
Designation of the authorized person:
Postal address:
Telephone: Cell:
Fax: E-mail:
Countersigned by the Accountable Manager:
Signature
Name of the CEO/MD (Accountable Manager):
(Seal of the Company)
Telephone:
Cell:
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Civil Aviation Authority of Bangladesh

No. CAAB 30.31.0000.111.33.043.21In exercise of the power conferred by

2. It shall come into force immediately.

Air Vice Marshal M Mafidur Rahman,

1.1 SHORT TITLE AND COMMENCEMENT

i. ANO (AOC) applies to the carriage of passengers, cargo or

ii. This ANO prescribes requirements for the original

iii. Except where specifically noted, ANO (AOC) applies to all

The following abbreviations are used in ANO (AOC).

(a) AOC – Air Operator Certificate

(b) OPS SPEC- Operations Specifications

(c) AMO – Approved Maintenance Organization

(d) MRO- Maintenance Repair and Overhaul

(e) CAMO-Continuing Airworthiness Management Organization

(f) CAME-Continuing Airworthiness Management Exposition

(g) MOE-Maintenance Organization Exposition

(h) ATP – Air Transport Pilot

(i) CAT – Commercial Air Transport

(j) CDL – Configuration Deviation List

(k) IFR – Instrument Flight Rules

(l) IMC – Instrument Meteorological Conditions

(m) MEL – Minimum Equipment List

(n) PIC – Pilot-In-Command

(o) SMS – Safety Management System

(p) UN – United Nations

(q) VFR – Visual Flight Rules

(r) VMC – Visual Meteorological Conditions

For the purpose of ANO (AOC), the following definitions shall

(a) Accepted. A statement or notification does not need to be

(b) Accountable manager. The person acceptable to the CAAB

(c) Acceptance checklist. A document used to assist in carrying

(d) Acceptable Means of Compliance (AMC). A non-binding

(e) Aeroplane. Means an engine-driven fixed-wing aircraft

(f) Air Operator Certificate (AOC). A certificate authorizing

(g) Air operator. Any organization which undertakes to engage

(h) Aircraft operating manual. A manual, acceptable to the

(i) Aircraft technical log. Documentation for an aircraft that

(j) Approved. A statement or certificate must be issued.

(k) Approved by the Authority. Approved by the Authority

(l) Cabin crew member. A crew member who performs, in the

Note: Cabin crew may or may not be licensed by the CAAB.

(m) Cargo aircraft. Any aircraft carrying goods or property but

(n) Certificate of Airworthiness. A certificate, issued by the

(o) Certificate of release to service. A document which contains

Note. The responsibility for each step of the accomplished

(p) Commercial operation. Any operation of an aircraft, in

(q) Commercial air transport (CAT). Any aircraft operation

(r) Configuration deviation list (CDL). A list established by

(s) Consignment. One or more packages of dangerous goods

(t) Continuing Airworthiness Management Exposition

(u) Crew member. A person assigned by an operator to duty on

(bb) Directly in charge. A person assigned to a position in which

(ii) Ground handling. Services necessary for an aircraft’s arrival

(jj) Guidance Material (GM). A non-binding explanatory and

(kk) Handling agent. An agency which performs on behalf of the

(ll) Head-Up Display (HUD). A display system that presents

(mm) Helicopter. Means a heavier-than-air aircraft supported in