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Ken Wagner

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KEN WAGNER, Ph.D.

Jacksonville, FL  Cell: 404-386-8506  email: kenwagner18@gmail.com

CONSULTING LEADER – ORGANIZATIONAL EFFECTIVENESS & LEADERSHIP DEVELOPMENT Consulting


Philosophy: Listen. Build in success early and often. Drive continuous progress. Achieve excellence.

 Translates human potential into business success to drive profitability, operational excellence,
employee engagement, and leader performance.

 Highly diverse experience across a broad spectrum of private and public industries
(Manufacturing, Finance, Chemicals, Healthcare, Mining, Education, etc.) ranging from complex, multi-
national organizations to specialized boutique companies, in more than 20 countries, across 6
continents.

 Genuine relationship builder who is known for building and nurturing long lasting client
relationships, based on mutual trust, respect, and partnership. Unique ability to relate to people at all
levels of an organization – from the CEO and the boardroom to frontline supervisors and the shop floor.

 Highly effective coach to senior executives. Helps leaders enhance and expand their
management systems and daily strategies through modeling, keen observation, real-time feedback, and
assessment of their personal impact. Natural coach and mentor to consultants, bringing out their
natural talents and helping them achieve their full potential and enhance their client impact.

 Deep subject matter experience in leader development, behavioral science, motivation,


learning, and systems analysis

Strategy Organizational Consulting / Executive Coaching / Group Facilitation Process Improvements /


Culture Assessments / Client Relationship Management

Ken has provided guidance to our leadership team for several years. He has assisted in system design,
helped our sales managers enhance their impact on sales agents and advised us in outlining an
actionable, tactical approach to execute our strategy. This all has had a direct impact on increased
revenue, growth, and retention.” CLIENT FEEDBACK

PROFESSIONAL EXPERIENCE

AUBREY DANIELS INTERNATIONAL – Atlanta, GA

Global consulting firm focusing on performance management, culture change and leadership
development.

Vice President (2009 – Present)

Sr. Consultant (2004 – 2009)

Consultant (2001 – 2004)


Associate (2000 – 2001)

Recruited to manage client relationships and rapidly promoted through increasingly responsible roles to
lead strategic client engagements, practice development, and training. Lead project teams of 6+ to
deliver solutions across a variety of industries including Finance, Manufacturing, Healthcare, Education
and High hazard. Serve as a key mentor and coach to other consultants and international distribution
partners.

Revenues: $19 million (10 years) | Projects: 1 – 6 years | Repeat Business: 86% extension/penetration
rate

 Client Account Leadership: Managed and led numerous client service delivery teams in the
active execution of engagements. Provided direction, oversight, and coaching to complete engagements
on time and on budget. Majority of clients have re-engaged with the firm even after leaving their current
employer.

- Supplier of Building Materials: Designed and directed a leadership development initiative for
1,300 managers and 40 internal champions in 70 affiliate firms across 14 states, resulting in significant
culture changes that increased engagement, reduced costs, and enhanced quality.

- Chemical Corporation: Improved the focus and effectiveness of the management systems and
coached the leadership team on positive management strategies, program and initiative execution,
communication, and employee development. Culture changes led to improvements in safety, quality,
operational performance, and employee engagement.

Healthcare/Pharmacy: Created a performance culture by coaching site leaders and by integrating


science-based strategies into operational and management processes. Initial performance in 1st year
exceeded production and quality targets and operation became profitable. Project led to significant
follow-on business at other sites.

- Health Insurance: Directed a leadership development and internal coaching program, driving
significant and sustained improvements in a variety of organizational KPIs tied to profitability,
productivity, efficiency, growth, customer and employee retention and satisfaction measures.

- Educational Institutions: Helped educators at three different school districts to become more
effective leaders and managers, driving a positive management culture and increasing use of best
practices and performance feedback, directly affecting student achievement.

 Business & Sales Development: Delivered over $19 million in new and add-on revenue by
developing account penetration strategies at existing accounts, through client referrals, by prospecting,
and by delivering the highest levels of client service.
 Practice Expansion: Defined new service offerings built around firm’s core competencies paving
the way for delivering “quick wins”, growing client revenues, and ensuring a sustainable competitive
advantage.

 Staff Coaching & Mentoring: Mentored staff in consulting skills, client relationship
management, project management, and account penetration strategies, encouraging continuous
professional and career development.

 International Partner Enablement: Helped ADI expand its brand globally (China, Japan Australia,
Spain & Singapore) by guiding strategic partners in ADI methodology and content, in its consulting
delivery model, in market penetration, and by assisting them to penetrate key accounts and deliver
initial client work.

 Industry Thought-Leadership: Enhanced firm’s visibility and positioning through public speaking
at industry conferences, at networking events and webinars, and at client strategic meetings.

 Facilitation and Curriculum Development: Designed and facilitated numerous highly customized
client strategy development, tactical planning, and educational sessions by carefully assessing their
needs and designing customized materials and workshops to have the greatest impact in the shortest
time period.

 Workshop Facilitation: Delivered 89 cross-client/cross-industry public workshops in Leadership,


guiding business leaders to become more aware of their behavior and its impact on employees, to
enhance their coaching and feedback skills, and to improve team relationships.

EHAVIOR MANAGEMENT CONSULTANTS – Tallahassee, FL

Consulting firm offering behavioral consulting to children and adults with developmental disabilities.

Behavior Analyst

Recruited to design and implement behavior programs at schools, group homes, day care settings and at
residential shelters.

 Provided behavioral consultation and human services staff training on behavior change
strategies, enabling staff to better understand principles of behavior, enhance their treatment skills, and
provide therapeutic services.

 Consulted to elementary/secondary classrooms for students of varying exceptionalities at


private residences, day care settings, group homes and day programs, and hospitals Students reduced
maladaptive behavior and acquired strong functional skills.

EDUCATION

PhD, Applied Behavior Analysis, Florida State University

Dissertation: “An Experimental Analysis of Process Reengineering”


MS, Applied Behavior Analysis, Florida State University

Thesis: “The Effects of a Monetary Incentive System on the Work Performance of Mental Health
Counselors”

BS, Psychology, Florida State University

Behavior Analyst Certification Board, Inc., Charter Certificate 1-00-0210 (inactive and eligible for
renewal)

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