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IFSE Technical Requirements

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IFSE Technical

Requirements Guide

Occasionally, students may encounter problems when using the www.ifse.


ca website. Please review the more common problems and resolutions listed
below. If you are still experiencing difficulty, feel free to contact IFSE at
1-888-865-2437 or info@ifse.ca for assistance.

USER REQUIREMENTS CHECK JAVASCRIPT

There are nine technical requirements for using the Javascript


www.ifse.ca website:
Javascript is a programming language used by
1. Javascript www.ifse.ca to process forms.
2. Adobe Flash Player
Sometimes Javascript has been disabled in a web browser.
3. Web Browsers
The process for enabling Javascript depends on the
4. Cookies
browser you are using.
5. Adobe Acrobat
6. 1024x768 our Recommend Minimum Screen Resolution Enabling Javascript in Microsoft Internet Explorer
7. High Colour (16 bit) Version 7 and higher:
8. Auto-Select Encoding
9. Medium Text Size 1. Select the menu Tools Internet Options.
2. Click the second tab Security.
If you require other technical support, please contact the
3. Select the Internet zone.
www.ifse.ca administrator at info@ifse.ca.
4. Click the Custom Level button.
5. In the Security Options window, scroll down to the
Active scripting heading of the Scripting section and
check the box labeled Enable.
6. Click the OK button.

www.ifse.ca YOUR PARTNER IN FINANCIAL SERVICES EDUCATION


CHECK FLASH CHECK BROWSER VERSION

Adobe Flash Player Web Browser


This website uses Adobe Flash Player to allow a student to This website is fully compatible with Microsoft Internet
view online course exercises and case studies. Explorer Version 7 or 8, Google Chrome, Mozilla Firefox
and Safari.
If Adobe Flash Player is not installed and enabled in a
student’s web browser, then the student will not be able If you are using Internet Explorer 9 we recommend that you
to view any online course exercises and case studies. In upgrade to Internet Explorer 10. Please note that if you
most cases, students will get an error message indicating are using Internet Explorer Version 10 or higher, you may
“Plug-in missing”. Students may also see a blank screen need to turn on compatibility view.
relating to the exercise or case study.
You can check your version number by selecting the menu
Solution: Help About Microsoft Internet Explorer.

1. If you cannot view an online course exercise or case You can download Microsoft Internet Explorer from
study, you can download Adobe Flash Player. Follow the Microsoft to change the version or contact your Internet
instructions to download and install Adobe Flash Player. Service Provider (ISP) for more help.

2. Once you install Adobe Flash Player, close all web


browsers.
CHECK COOKIE
3. L aunch a new web browser and login to www.ifse.ca
with your username and password.
Cookies Enabled
4. L aunch the online course to see if you can view the IFSE Cookies are used on www.ifse.ca to remember who you
online course exercises and case studies. are. They must be enabled to use most of this website.
5. If your computer is 64-bit Windows 7 and you are using Enabling Cookies in Microsoft Internet Explorer Version 7
Internet Explorer, please use 32-bit Internet Explorer. or higher:
Do not use 64-bit Internet Explorer.
1. Select the menu, Tools Internet Options.
6. Click here if you are having problems with downloading
or installing Flash Player in Windows. E 2. Click the second tab Security.

3. Select the Internet zone.

4. Click the Custom Level button.

5. In the Security Options window, scroll down to the Allow


cookies that are stored on your computer heading of
the Cookies section and check the box labeled Enable.

6. In the Security Options window, scroll down to the Allow


per-session cookies (not stored) heading of the Cookies
section and check the box labeled Enable.

7. Click the OK button.

www.ifse.ca YOUR PARTNER IN FINANCIAL SERVICES EDUCATION


CHECK ADOBE ACROBAT AUTO-SELECT ENCODING

Adobe Acrobat At times, www.ifse.ca web pages contain special characters.


In order to view them correctly, your web browser needs to
This website creates printer files using the Adobe Portable
be able to choose the correct character encoding.
Document Format (PDF). To view these files before
printing you need a version of Adobe Acrobat. Changing Encoding in Microsoft Internet Explorer Version
7 or higher:
You can download Adobe Acrobat from Adobe.
1. Select the menu View Encoding.

CHECK SCREEN RESOLUTION 2. If Auto-Select is already checked, then exit.

3. If Auto-Select is not checked, select it.


1024x768 Recommend Minimum Screen Resolution.

The recommend minimum screen resolution for


www.ifse.ca is 1024x768.
MEDIUM TEXT SIZE

This website is best viewed using the medium text size for
CHECK HIGH COLOUR the web browser.

Changing Text Size in Microsoft Internet Explorer Version


High Colour (16 bit)
7 or higher:
The colour level for www.ifse.ca is High Colour (16 bit) or
1. Select the menu item View Text Size Medium.
higher.

www.ifse.ca YOUR PARTNER IN FINANCIAL SERVICES EDUCATION

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