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    CV - 2023 06 01 085603

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    pema lhamo
    Pemalhamo is a hospitality professional from Bhutan with over 5 years of experience in leading roles at five-star hotels in Kuwait, India, and Dubai. She has experience as a server, waitress, service assistant, and receptionist. Her skills include organizational abilities, digital proficiency, hospitality management, languages like English, Dzongkha, and Hindi. Pemalhamo holds a diploma in hospitality management and has undergone trainings in communication, food safety, guest services, and more.

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    CV - 2023 06 01 085603

    Uploaded by

    pema lhamo
    16 views2 pages
    Pemalhamo is a hospitality professional from Bhutan with over 5 years of experience in leading roles at five-star hotels in Kuwait, India, and Dubai. She has experience as a server, waitress, service assistant, and receptionist. Her skills include organizational abilities, digital proficiency, hospitality management, languages like English, Dzongkha, and Hindi. Pemalhamo holds a diploma in hospitality management and has undergone trainings in communication, food safety, guest services, and more.

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    CV_2023-06-01-085603

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    Pemalhamo is a hospitality professional from Bhutan with over 5 years of experience in leading roles at five-star hotels in Kuwait, India, and Dubai. She has experience as a server, waitress, service assistant, and receptionist. Her skills include organizational abilities, digital proficiency, hospitality management, languages like English, Dzongkha, and Hindi. Pemalhamo holds a diploma in hospitality management and has undergone trainings in communication, food safety, guest services, and more.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views2 pages

    CV - 2023 06 01 085603

    Uploaded by

    pema lhamo
    Pemalhamo is a hospitality professional from Bhutan with over 5 years of experience in leading roles at five-star hotels in Kuwait, India, and Dubai. She has experience as a server, waitress, service assistant, and receptionist. Her skills include organizational abilities, digital proficiency, hospitality management, languages like English, Dzongkha, and Hindi. Pemalhamo holds a diploma in hospitality management and has undergone trainings in communication, food safety, guest services, and more.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    PEMA LHAMO

    @ pemalhano612@gmail.com
    O +97577839250
    , Bjacho Chukha, Bhutan

    Objective

    As a Hospitality professional with 5+ years' experience in leading five star hotels, my qualifications combined
    with proven customer service and communication skills allow me to effectively fill any hospitality position with a
    keen interest.

    Experience

    2022 - 2023 FOUR SEASONS HOTEL, KUWAIT


    SERVER
     providing full dining experience for our guests. 

    Guiding the customer through the menu.

     recommending special menu items

     answering customer inquiries, analyzing guest satisfaction while supervising other


    waiting staff.

     In-house training of new employ

    2019 - 2022 SAFIR FINTAS HOTEL, KUWAIT


    Waitress
    Resolving guest's issues with food quality and service. 

    Coordinating with other outlet and kitchen section heads for reservations and special
    menu requirements. 

     Maintaining stocks of fixed and floating inventories on a regular basis.

     Meeting and welcoming the guests to the establishment. 

    Organizing orders as a shift holder.

    Training and working with new team members, to make them aware of the daily tasks
    necessary to provide top quality Service and Hospitality for our guests in the outlet.

    2017 - 2018 TRIDENT OBEROI HOTEL, INDIA


    SERVICE ASSISTANT FOOD AND BEVERAGE
    Organizing all day dining work flow, sequence of service and coordinating the service
    operations. 

     Maintaining the Level Quality Assurance (LQA) standards of the outlet. 

     Resolving guest's issues with food and or service. 

    Coordinating with other outlets and kitchen section heads for reservations and special
    menus. 

     Maintaining stocks of fixed and floating inventories on a regular and periodic basis. 

     Meeting and greeting the guests. Taking orders as a shift holder. 


    Jul, 2016 - Dec, French Cafe, Abu Dhabi, Dubai
    2016 Waitress
    Taking orders and serving drinks and snack to customer

    Preparing coffee and snacks for sale

    Maintaining dinning table and chairs 

    Education

    2016 International Institute of Wellness Colleges


    Diploma in Hospitality Management

    2015 Wangbama Central School


    Bhutan Certificate of Secondary Education (class 10)
    56

    Skills

    ORGANISATIONAL SKILLS

    DIGITAL SKILLS Microsoft Word / Microsoft Excel / Social Media / Zoom / Power Point

    Hospitality Management Skills F&B Bar tender Cafeteria Receptionist

    Languages

    English LISTENING B1 READING B2 WRITING B1 SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

    Dzongkha

    hindi

    Trainings

    Training on Principal of Communication


    SAFIR Hotel and Resort, Kuwai 

    Training of Basic Food Safety ,


    Grand Hyatt, India

    Food Handler Training


     Four Seasons Hotel, Kuwait 

    Training on Guest Service Agent


    Safir Fintas Hotel
    Kuwait 

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