Protecting your

productivity with
Aftermarket
Services
Atlas Copco Gas and Process
Aftermarket Services
HANDLE THE PRESSURE
Safeguarding your investment –
around the clock, around the world
Atlas Copco Gas and Process turbomachinery is at work in some the industry’s
most demanding locations and in its leading processes. We’re there for you –
around the world. Thanks to a global network of service and repair centers, our
dedicated Aftermarket Services experts are on the ground in over 90 countries
to work with you on site, keeping operations running smoothly and maintaining
your sustainable productivity.

Service Center North America

+1 281 542 0920
aftermarket.gap.NA@us.atlascopco.com

Service Center South America

+56 2 2442 3661
aftermarket.gap.SA@br.atlascopco.com

Service Center Europe Service Center Middle East Service Center India
+49 2236 9650 599 +971 4 3738 111 +91 265 3024 104
aftermarket.gap.EUROPE@de.atlascopco.com aftermarket.gap.MENA@bh.atlascopco.com aftermarket.gap.INDIA@in.atlascopco.com

2
 Contents

04 A truly global reach

05 Aftermarket Services overview

06 Genuine Parts and Turbo Oil Plus

07 Service Plan

08 Preventive Maintenance

09 Breakdown & Repair

10 Case studies

12 Erection & Commissioning

13 Redesign & Upgrades

14 Advanced Services

15 All-brand Support

Service Center East Asia & Oceania Service Center China

+66 38 562 900 +86 21 6097 8100
aftermarket.gap.ASIA@th.atlascopco.com aftermarket.gap.CHINA@cn.atlascopco.com

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GLOBAL REACH

A truly global reach

Atlas Copco Gas and Process air and gas compressors and expanders fulfill a
multitude of roles at countless locations around the world. They enable our
customers to achieve the most from their processes – delivering efficiency,
safety and long-term reliability for nearly every application. We support this
service promise through our global Aftermarket Services, provided locally
with a truly global reach by service centers and field technicians around the
world.

24 / 7
Your partner at every step of the way
When you purchase turbomachinery from
Global customer Atlas Copco Gas and Process, you are investing in a
support lifetime of sustainable productivity. At the same
time, you are entering into an ongoing relationship
with our team of dedicated specialists and technicians
who know your process, know your machinery, and
know your productivity goals – even as they evolve

100
over time.

Through regular inspections and preventive

Dedicated technicians
on stand-by maintenance, we make sure that your machinery
is running optimally. We are saving you costs by
avoiding downtime and making you money by
ensuring productivity at the highest level.

Lifetime At the end of the day, every process is different and

availability
every individual customer sets different goals.

of OEM parts That’s why our global Aftermarket Services network

offers a number of custom-tailored choices to
safeguard your sustainable productivity for the long
haul. From regular service plans for preventive

230
maintenance, to replacements with manufacturer-
All- guaranteed parts, all the way to upgrade and
brand redesign options with cutting-edge technology,
All-brand we work to make sure that your investment in
Support turboexpanders serviced Atlas Copco Gas and Process machinery delivers
lasting productivity.

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 SERVICES OVERVIEW

Aftermarket Services overview

When it comes to protecting your machinery for a lifetime of handling the
pressure, our Aftermarket Services offering comes full circle: From Erection &
Commissioning of your machinery, to knowledgeable preventive service with
manufacturer-guaranteed Genuine Parts, our engineers are here at every step
of the way. And whenever your plans or productivity goals change, we can help
you make informed decisions about upgrades and conditioning options as your
partners from start to finish.

SERVICE PLAN
Put maintenance on
“auto pilot”
with a fixed-rate
service plan.
PREVENTIVE
GENUINE PARTS
MAINTENANCE
Protect your
machinery through Maximize uptime and
manufacturer-guaranteed avoid productivity
replacement parts. downtime with proactive
inspections.

Maintenance

ALL-BRAND BREAKDOWN
SUPPORT & REPAIR
Receive full support Get up and running
for all-brands of as fast as possible
turboexpanders with with dedicated 24/7
parts and service. service support.

Conditioning
ADVANCED ERECTION &
SERVICES COMMISSIONING
Maximize uptime, Start a lifetime
avoid productivity of productivity with
downtime with proactive expert on-site
inspections. REDESIGN & support.
UPGRADES
Customized redesigns
and upgrades boost
productivity in
existing processes.

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MAINTENANCE
MAINTENANCE

Atlas Copco Gas and Process

Genuine Parts and Turbo Oil Plus benefits

• Manufacturer-guaranteed parts
safeguard long-term performance
• Maximum uptime for your process
• Industry-leading lubrication
with Turbo Oil Plus
• Extended service life
• Single point of contact for
all equipment parts

Genuine Parts and Turbo Oil Plus

In-house production and testing of our compressor spare parts allows us to
provide the ultimate quality guarantee: Each new component performs exactly
as well as the part it replaces.

Protect your investment A key component of our

with genuine spare parts service plan
Only original Atlas Copco Gas and As part of our forward-looking
Process parts can guarantee reliable, service plan, our in-field experts
long-term operations of your perform regular machine inspections
machinery. As an innovative driver on your machines – usually once per
in the turbo-machinery business year – and order parts ahead of time
for almost a century, we produce to avoid downtime.
the majority of our spare parts in-
house, then store critical post-sale
information in our extensive product Genuine Parts and
database. Turbo Oil Plus
Whenever you require maintenance Using only genuine parts and our
or upgrades of your Atlas Copco OEM-guaranteed lubricant, Turbo
Gas and Process turbomachinery, Oil Plus, increases your machine’s
our top performance genuine parts availability and lifetime, thereby
deliver on our long-term service protecting your turbomachinery
commitment. Even after many investment in the long run.
years, our experts can access the Would you like to learn more about the
specifications of your machinery in full benefits of servicing your machinery
with Atlas Copco Gas and Process Genuine
our database, so they can respond
Parts and Turbo Oil Plus?
quickly and efficiently to your service
needs with the right parts.
Learn more by visiting
https://www.atlascopco.com/en-uk/
compressors/service/aftermarket_
turbomachinery

6
 MAINTENANCE

Atlas Copco Gas and Process

Service Plan benefits

• Reduction of total cost of ownership

• Control maintenance budgets
with fixed-fee pricing
• Automatically scheduled,
regular service visits
• Protect your machinery with
genuine spare parts and Turbo Oil
• Maximize performance and uptime
• Priority assistance at short notice

Service Plan
Your Atlas Copco Gas and Process machine is built to handle the pressure for
25 years or longer. Benefit from regular service check-ups with fully transparent
pricing: Our Service Plan fits your schedule and delivers peace of mind by
ensuring optimal productivity over the entire product lifetime.

Fitting maintenance into a Full price transparency

busy operations schedule From day one until the contract’s
We all know that maintenance is vital end, you will enjoy full oversight
for seamless operations, but planning over your maintenance budget, and
and organizing a service visit takes it will remain at the same level for
time. Fitting a maintenance check the duration of the contract. The
into your production schedule might pricing can include an overhaul with
seem difficult. replacement of critical components
if desired.
The answer is simple: a Service Plan
from Atlas Copco Gas and Process.
Trained personnel,
We’ll factor in the circumstances and genuine parts
requirements at your site, and tailor
maintenance visits – usually once per Our service plan offers on-time
year – to match with other planned servicing by trained Atlas Copco Gas
downtime. and Process field service personnel
– in combination with top quality
You not only save on the time and Genuine Parts and Atlas Copco Gas
effort you’d otherwise need to invest and Process Turbo Oil Plus, designed
Would you like to know how choosing an
into planning and organizing, you to ensure our turbomachinery’s top Atlas Copco Gas and Process Service Plan can
are also ensured the best level of reliability and performance. provide peace of mind for all your service
maintenance resulting in increased needs?
availability and top reliability of your Learn more by visiting
turbomachinery. https://www.atlascopco.com/en-uk/
compressors/service/aftermarket_
turbomachinery

7
MAINTENANCE

Atlas Copco Gas and Process

Preventive Maintenance benefits

• Significant cost savings due to an

efficient, well-maintained machine
• Detailed reporting and advice on
every service intervention
• Offered on pay-per-visit basis
• Visits scheduled around planned
downtimes

Preventive Maintenance
Delivered locally by dedicated experts across the globe, Preventive
Maintenance ensures the best level of care resulting in increased availability
and top reliability for your machine. Normally offered as part of a Service
Plan, Atlas Copco Gas and Process can also provide Preventive Maintenance à
la carte on a pay-per-visit basis.

Detect potential failures Full flexibility of single

ahead of time visits, scheduled to meet
Looking at the lifecycle of your operational needs
machinery, your goal is our Atlas Copco Gas and Process
goal: avoiding downtime while arranges single preventative
maintaining sustainable productivity maintenance visits just as we do for
over the long term. our regular service plan checks, with
schedules matching other planned
We take a proactive approach operational downtime.
to maintenance with a focus on
inspections and expert guidance. Our regular performance analysis
For most customers, we recommend identifies repairs and overhauls
a service plan that offers routine before they’re required and we
preventative maintenance on set help you reduce downtime from
intervals, usually once per year. maintenance interventions.

However, some customers would Even after many years, our experts
rather schedule preventative can access the specifications of your
maintenance on a per-visit basis. machinery in our database, so they
Whether because of budgeting can respond quickly and efficiently Transparent pricing, long-term productivity,
reasons, the operational length of a to your service needs with the right and individualized services – these are just
machine or process is uncertain or parts. some benefits of our preventive approach.
operation is sporadic, we still have
Learn more by visiting
you covered. https://www.atlascopco.com/en-uk/
compressors/service/aftermarket_
turbomachinery

8
 MAINTENANCE

Atlas Copco Gas and Process

Breakdown & Repair benefits

• Controlled cost by repairing

damaged components
• Spare parts stored on site in
Preventive Maintenance Kits
• Several decades of experience
and ongoing investment in
know-how and technology

Breakdown & Repair

An unplanned machine stop is always a high-pressure situation. It’s reassuring
to know that you have global access to an experienced team of repair
professionals, available 24 / 7 to bring your machine back up to full operation
as quickly as possible.

Get back up and running day one of machinery operations.

as soon as possible In case of an emergency, our
experts have instant access to
In the case of a machinery outage, your equipment specifications,
time is of the essence. As a long- including accuracy grade, material
time partner of industries such as composition, and process-specific
industrial gases, oil and gas, and data.
power generation, we understand
how any downtime can hurt the
bottom line. And we also understand A quick and efficient
the importance of a carefully
response with long-term
considered, well-planned response.
benefits
While quick repair may be the The result is a quick and efficient
most important goal, proper root response, tailored to your process
cause analysis is key to making parameters and machinery
sure your machine runs correctly. configurations, even at short
Thanks to our experience across notice. And while repairs are
diverse applications, we can typically done as immediately as possible,
establish the cause of problems they are anything but a quick fix.
quickly. By examining the root cause of How does Atlas Copco Gas and Process
problems during repair, we help guarantee a fast and targeted response when
prevent future difficulties – making unforeseeable circumstances affect your
Leveraging our product sure that an issue is fully resolved and machinery?

experience from day one that your machinery runs without Learn more by visiting
any subsequent complications. https://www.atlascopco.com/en-uk/
Our Breakdown & Repair Service compressors/service/aftermarket_
draws on the full strength of our turbomachinery
customer relationship that starts on

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CASE STUDIES

Case studies: Atlas Copco Gas and

Process Aftermarket Services at work
Read these complete stories – and many other case studies – on how
Atlas Copco Gas and Process Global Aftermarket Services mastered these
challenges and safeguarded our customers’ productivity. Find the full stories at:
www.atlascopco-gap.com/case-studies

A new head of steam

When Akzo Nobel encountered spatial constraints while
remodelling the petrochemical center in Stenungsund,
Sweden, our Aftermarket experts significantly boosted
productivity and energy efficiency by overhauling
existing machinery.

Revamp for heightened productivity

Our team delivered major wins for Taminco during the
upgrade of a specialty chemicals production facility in
Ghent, Belgium: Working closely with headquarters in
Cologne, the team doubled the productivity of a GT
Series compressor with minimized production downtime
during a short two-week window.

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 CASE STUDIES

Two decades of dedicated service

At one of the largest petrochemical plants in Europe,
the Scholven (Germany) facility operated by BP
Gelsenkirchen, two turbo-compressors have been
ensuring smooth and reliable oil refinery operations
for almost two decades.

Servicing a top LNG fleet

Assisting with the overhaul of 31 of the world’s top LNG
carriers, the Q-Flex line, at a shipyard in Qatar, was one
of the biggest Atlas Copco Gas and Process Aftermarket
Services projects to date. Working with specialized tools
on a limited time span, Atlas Copco Gas and Process
global presence proved to be an invaluable asset.

Reliably sweet
Running smoothly for more than three decades –
thanks to Preventive Maintenance – an Atlas Copco Gas
and Process vapor compressor is the major workhorse
behind producing 250 000 tons of sugar per year at a
Swiss plant operated by Zuckerfabriken Aarberg und
Frauenfeld AG.

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CONDITIONING
CONDITIONING

Atlas Copco Gas and Process

Erection & Commissioning benefits

• Expert support during machine

start-up around the world

• Atlas Copco Gas and Process handles all

steps, letting customers focus on their tasks

• Full commitment until machine runs smoothly

• Official certification of completion and

handover to customer

Erection & Commissioning

We’re here to ensure your equipment is set up and commissioned the right
way. Working with you on-site, our dedicated Gas and Process specialists
provide the ease of mind that your set-up is off to the best possible start
during this critical phase that can signal the ‘make or break’ of a productive
process.

Take the best possible The start of a long

start for your Atlas Copco relationship
Gas and Process machinery
Manufacturing customized turbo- With their in-depth knowledge of
machinery is a challenging process, the machine and its controls, our
but setting it up in the field opens specialists ensure your operation is
up an entirely new set of variables. not only safe, but will also run with
Once your machine is shipped and the highest performance levels.
arrives on site, our experienced field
service personnel ensures that it is Erection & Commissioning is not
built up with the same accuracy and merely an official handover of
care it has been assembled with. the machine to the customer,
assuring that everything is aligned
Starting with machine setup and and calibrated. It also marks the
alignment to feeding pipes and beginning of a long relationship.
drives, commissioning moves into
the first start-up. Expert supervision Having been there from the start,
is key, because the machine has not our Aftermarket personnel is the first
yet set up its own protective system, choice for service support ranging
which makes this a critical phase from Preventive Maintenance to Learn more about why expert guidance
requiring very careful handling. upgrades and revamps throughout during your machine’s set-up can be the
Our experienced commissioning your machine’s long lifecycle. make or break of successful operations.

engineers support you here, setting

up your machine to make it fully Learn more by visiting
https://www.atlascopco.com/en-uk/
operational.
compressors/service/aftermarket_
turbomachinery

12
 CONDITIONING

Atlas Copco Gas and Process

Upgrade & Redesign benefits

• Benefit from technical advancements

without purchasing new machinery

• Meet new capacity and process

requirements, boost productivity

• Custom-tailored upgrades based

on your process data

• API and ISO compliant upgrades

• Original spare parts

Redesign & Upgrades

Having purchased from Atlas Copco Gas and Process, you own a machine
that is built to enhance your productivity for 25 years or longer. When
changing productivity goals and process requirements call for upgrades,
reconstruction or reconditioning of your machinery, our experts will help you
with engineering expertise and genuine parts.

Redesign and Upgrades Make the most of your

powered by Genuine Parts existing machinery
Processes, requirements and technical We pass over a century in engineering
parameters change over time – know-how directly on to our
and production levels may need to customers, by offering the chance to
increase to meet demand. Sometimes upgrade existing machinery with the
machines must be reconfigured for very latest technology. Our upgrade
new roles. To help you achieve new options allow you to adapt everything
productivity levels without having to from new drive trains, controls and
invest in new machinery, our global components to emissions and noise
team of Aftermarket specialists is reduction systems into your existing
ready to assist with your revamping machine.
and redesign needs. After all, nobody
knows your machinery better than Based on your process data collected
Atlas Copco Gas and Process. during regular inspections and
preventive maintenance visits, our
All of our redesign and upgrade dedicated technicians can present
services rely on the full scope of you with the range of possibilities,
Atlas Copco Gas and Process allowing you to choose the optimal
expertise. They are carried out solution for your process and
What are your options when changing
with the highest quality materials your company. We can modify productivity goals call for revamping
and employ the most up-to- existing turbomachinery to meet your process?
date manufacturing processes. new or expanded roles in your
Learn more by visiting
thanks to the multiple options and process, and quickly guide you https://www.atlascopco.com/en-uk/
detailed reports before any revamp from initial evaluation all the way to compressors/service/aftermarket_
commences, you can be assured that commissioning – always with full turbomachinery
your machine will perform exactly as price transparency.
expected when recommissioned.

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CONDITIONING
CONDITIONING

Atlas Copco Gas and Process

Advanced Services benefits

• Maximize machinery uptime,

avoid downtime

• Train personnel for optimal

machine operation

• Optimize performance with

Operating Data Analysis

• Ensure that spare parts are properly

stored on-site, in working order,
ready for installation

Advanced Services
A big step towards reducing total cost of ownership on a small budget,
Advanced Services from Atlas Copco Gas and Process consist of several
service activities related to your equipment and its performance over a lifetime
of sustainable productivity.

Take the next step in protecting your smoothly and reliably. And with
turbomachinery investment – and Atlas Copco Gas and Process Turbo
achieve real productivity boosts – Oil Plus, you are using a globally
through our Advanced Aftermarket controlled and quality-designed
Services. Here is a quick round-up lubricant that perfectly fits your
of our most frequently requested equipment.
services and the benefits they bring
for your machinery:
ODA – full analysis without
halting production
Operations team training
Our detailed Operating Data Analysis
As an extra service to our customers,
(ODA) provides comprehensive
our specialists provide in-depth
intelligence on the integrity of
training on your specific machine
all mechanical parts, giving you a
for your operations team. Ideally
good indication whether a closer
scheduled right before a machinery
inspection is necessary. At the same
goes online, but also available at
time, it can offer a pre-warning of
any time during the lifetime of our
any unforeseen issues on rotating
products, this inexpensive measure
parts.
can increase the reliability and
efficiency of your entire setup.
How does Atlas Copco Gas and Process achieve
Spare parts logistics outstanding results for our customers across
the globe in areas from training to Spare Parts
Turbo Oil check: A ‘health We help you prepare for potential
logistics?
machinery breakdowns and resolve
report’ for your oil repair issues quickly with Spare Parts Learn more by visiting
Performed at regular intervals, Logistics: Our experts will ensure https://www.atlascopco.com/en-uk/
compressors/service/aftermarket_
Atlas Copco Gas and Process Turbo your spare parts are in good shape
turbomachinery
Oil Check is a “health report” for your and ready if you need them. We
lubricant – and the entire machine. can also organize all parts orders –
Monitoring your oil conditions including non-OEM parts – as your
helps keep your production running direct point of contact.

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 CONDITIONING

Atlas Copco Gas and Process

All-brand Support benefits

• 40 years of experience with all

turboexpander brands

• Spare parts, repairs and redesigns

• Replace missing parts with reverse

engineering

• Full warranty on service and parts

• Boost performance with full

system upgrades

All-brand Support benefits

Putting over four decades of expertise at your service, Atlas Copco Gas and
Process offers full support for all-brands of turboexpanders. In addition to
repairs and spare parts – even recreated via reverse engineering – we also boost
your performance with full system upgrades for your All-brand machines.

Support for all-brands System upgrades for

Atlas Copco Gas and Process improved performance
Aftermarket support teams are Our expertise allows for service
able to cover the full expander beyond repairs and parts. Enhance
range – not just our own machines your non-Atlas Copco Gas and
– with a full scope of service works Process machinery with control
and parts. We currently provide system upgrades, lube oil upgrade,
services to more than 230 non- and seal gas system upgrades. And
Atlas Copco Gas and Process talk to your Atlas Copco Gas and
expanders located around the Process service representative about
world. Over the years, we have other upgrade options for your
compiled an extensive database of turboexpander. For the fastest and
non-Atlas Copco Gas and Process most efficient upgrade, our Flange-
spare parts. to-Flange ( F2F ) service replaces the
turboexpander within the existing
This allows us to give you fast flange connec-tions. With just this
and reliable feedback on whether one upgrade, you can boost
highly specialized, rare, or custom performance and energy efficiency
compressor and expander parts by implementing the latest
are available. And in case you need technology.
See how Atlas Copco Gas and Process draws
to replace rare expander parts not
on 40 years of expander know-how to cover
found on the market anymore, we Delivered through our global your turboexpander with repairs, parts, and
offer you reverse engineering for all Aftermarket Services network with upgrades.
machine parts, including impeller a presence in over 180 countries, our
wheels and bearing housings. All-brand support covers all
Learn more by visiting
expander brands, including https://www.atlascopco.com/en-uk/
Rotoflow, LA Turbine, Texas Turbine, compressors/service/aftermarket_
Gas Power Systems (GPS), Cryostar, turbomachinery
and many more.

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 B20/004/52/0117 © Atlas Copco Gas and Process 02/2019. Printed in Germany.

Atlas Copco Gas and Process

Schlehenweg 15, 50999 Cologne, Germany
Phone: +49 2236 96 50 0
www.atlascopco-gap.com