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    Topic 1 - Intro To Busscomm

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    Anum Kamal
    This document provides an introduction to business communication, including defining business communication, explaining its importance in organizations, and outlining the communication process. It discusses formal and informal communication channels, different types of communication, barriers to effective communication, and guidelines for overcoming those barriers. The key points covered are defining business and business communication, the benefits of effective communication for organizations, and outlining the six phases of the communication process.

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    Topic 1 - Intro To Busscomm

    Uploaded by

    Anum Kamal
    2K views6 pages
    This document provides an introduction to business communication, including defining business communication, explaining its importance in organizations, and outlining the communication process. It discusses formal and informal communication channels, different types of communication, barriers to effective communication, and guidelines for overcoming those barriers. The key points covered are defining business and business communication, the benefits of effective communication for organizations, and outlining the six phases of the communication process.

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    Topic 1 - Intro to Busscomm

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    This document provides an introduction to business communication, including defining business communication, explaining its importance in organizations, and outlining the communication process. It discusses formal and informal communication channels, different types of communication, barriers to effective communication, and guidelines for overcoming those barriers. The key points covered are defining business and business communication, the benefits of effective communication for organizations, and outlining the six phases of the communication process.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views6 pages

    Topic 1 - Intro To Busscomm

    Uploaded by

    Anum Kamal
    This document provides an introduction to business communication, including defining business communication, explaining its importance in organizations, and outlining the communication process. It discusses formal and informal communication channels, different types of communication, barriers to effective communication, and guidelines for overcoming those barriers. The key points covered are defining business and business communication, the benefits of effective communication for organizations, and outlining the six phases of the communication process.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    8/9/2010

    Objectives
    BUSINESS COMMUNICATION
    MGT 269
    TOPIC 1 INTRODUCTION

    Explain why effective communication is important in organizations and how it can help you succeed in business. Describe how organizations share information internally and externally. List and define the six phases of the communication process.

    Objectives
    Identify different types of communication barriers. Discuss the guidelines for overcoming communication barriers.

    WHAT IS BUSINESS?
    A Business is an organization;
    A collection of persons Structure and, processes That function together to achieve one or more goals

    8/9/2010

    COMMUNICATION
    Definition;
    Process of giving, receiving and exchanging information, opinions or ideas Effective communication occurs when individuals achieve a shared understanding Stimulate other people to take certain actions, or encourage others to think in new ways.

    BUSINESS COMMUNICATION
    Definition;
    Occur within/outside an organization Through formal or informal channel Involved speaking and listening, reading and writing, the process and barriers in communicating Integrates all the managerial functions of management (POLC)

    5 characteristics of effective business communication


    Provide practical information Give facts rather than vague impressions Present information in a concise, efficient manner Clarify expectations and responsibilities Offer compelling, persuasive arguments and recommendation

    ORGANIZATIONAL BENEFITS
    Increase productivity Anticipate problems Make decisions Coordinate workflow Supervise others Develop relationships Promote products Shape impressions Understand needs of stakeholders
    ** WHAT IS CHANGING IN BUSINESS COMMUNICATION?
    7 8

    8/9/2010

    FORMAL COMMUNICATION
    Official chain of command Information flows upward, downward and horizontally across the formal organization

    Use technology responsibly

    Formal Internal Communication


    Downward
    Supervisor

    INFORMAL COMMUNICATION
    Known as Grapevine Information contain a mix of business and personal messages of facts, opinions and assumptions. 4 types of grapevines : Single strand Gossip Probability Clusters

    Upward
    Supervisor

    Staff

    Staff

    Horizontal
    Department Department

    8/9/2010

    VERBAL COMMUNICATION
    Usage of words arranged in meaningful patterns
    Face to face, meeting, telephone and ect

    TYPES OF COMMUNICATION
    Intrapersonal Interpersonal between 2 people Small group Public communication by 1 or more to a large group of people Mass to large, wide spread audience via technology

    NON VERBAL COMMUNICATION


    Communicate without speaking;
    Cues, gestures and postures Facial expressions Vocal, personal appearance (Apparel and grooming), touching behavior Time and space

    METHODS OF COMMUNICATION
    Written Oral Visual Symbolic gestures Multimedia
    1

    COMMUNICATION PROCESS
    6 FEEDBACK 5 RECEIVER SENDER

    2 ENCODE - Transform ideas Into message 3 CHANNEL

    4 DECODE - Interpret message

    16

    8/9/2010

    BARRIERS TO COMMUNICATION
    Perceptual and language different Listening not concentrate Emotions fear, anger Non-verbal signals Pre-judgements knowledge, experience Relationship not good Physical distraction noise, bad connection Too many information Closed and inadequate communication climate
    18

    Perceptual differences

    HOW TO OVERCOME THE BARRIERS


    Minimizing distraction Open communication climate Choose proper channel and medium Learn about your receiver Facilitate feedback Create KISSable communication (Keep It Short and Simple) + Accurate, Brief, Clear
    20

    8/9/2010

    GUIDELINES TO BECOMING A GOOD COMMUNICATOR


    1. Adopt an audience-centered approach. 2. Foster open communication. 3. Create clean, efficient messages. 4. Be ethical in your communications.
    21

    AUDIENCE-CENTERED APPROACH
    Always make your message meaningful to your audience. Learn all you can about your audience. Use common sense and imagination to project yourself into the audiences position

    22

    TRAITS OF GOOD COMMUNICATORS


    Perceptive In Control Credible Congenial Precise

    THE END

    23

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